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Les Schwab Tire Center
2355 Bel-Red Rd, Redmond, WA 98052, United States
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Les Schwab Tire Center
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Vi
Review №1

Update after Kylees response which says this shaking is typically caused by uneven material transfer from the brake pad onto the rotor.The crew could not find anything wrong other than the rotor both times I went to them. So I am potentially still driving around with a broken/unsafe braking system after two visits to this place.Original:If you are getting parts replaced, be there to verify, and check the price.I got my Toyotas Disk Brake Rotor replaced and it started shaking within a couple of months. Within 3k miles, the steering was shaking dangerously as before the fix. I dont know if they replaced my original or just ground it down. I suspect the latter. When I questioned them, they replaced it. This time I was present and noted the part they used. They put Raybestos Element 3, which seems to costs about 25$. They had charged me 92.99$ per rotor, plus installation. You be the judge!

Ar
Review №2

That location have ok service. I took my car for a brake inspection, when they called me to let me know the issue, they told me that everything was good, so when I ask why the car shake every time I push the brake they told me that they dont check that. At the end I took it to a diferent location and they did a good inspection, and they fix the issue.

Vi
Review №3

Overpriced. Aggressive sales tactics. Convinced my mom into buying 4 low quality tires for $700. You can get better tires online for $400, plus about $100 for tax and installation. Took 3 hours to diagnose a flat tire. Rushed to install new tires and forced to pay $700 threatening to black list her across all Les Schwab tire centers. Stay away and dont trust owners response. I spent 30 minutes with the store manager on the phone without resolution.

Бо
Review №4

Didnt urgent help with broken will.

Ra
Review №5

Went there for alignment and balancing. Had to wait over 90 mins even after a scheduled appointment. To top it off, they said they dont recommend balancing since my tyres were fully worn out. Got my tyre depth checked outside and confirmed that they are in great shape. If they did not want to do balancing since they were running behind, they should have just said that and not made false claims. Wont be coming back!!

Th
Review №6

This particular shop installed my brakes incorrectly and with missing hardware. The brakes were installed upside down and on the wrong side. I notice my braking were not smooth and could not stop instantly. There was a huge squeak side when braking. Took the car to the dealer for full inspection and found all this out. Had to pay several more hundreds of dollars to fix the issue. They had to take the pads and rotors apart and re-installed them. Apply the necessary hardware for my brakes because of my cars model. This place does not have any concerns for your safety and definitely lack the experiences outside of tires. Extremely dangerous installing the brakes incorrectly. I would not waste my money or time with Les Schwabes and rather spend a little more for my safety and my familys safety with the dealer who have genuine parts and know how to fix/install parts. Their response is they cannot do anything about it if I didnt bring it back to them. They think I would give them a second chance to cover up the issue and put my life in danger again.

Co
Review №7

There is a noise from my car after the service done at your shop so I brought my car back to check and the staff told me the noise already there when they fixed my brake and it’s from the control, not the brake. That was not true about the noise. I would have asked to fix it if there is noise. On the other hand, why did the staff not address that issue to me at the time if they already knew about it. At the same, I would have fixed the problem if they mentioned about it. Nobody want to drive a car with a problem if it can be fixed. Right after the brake done the noice started so I thought it is because of the new brake. After car was checking at your shop, the staff told me I need to pay for new service to get the noise fix which not make any sense to me as I described the whole situation

Vo
Review №8

Quick, friendly service. Oscar was great. Best prices for brakes and alignments.

Mi
Review №9

Love this place! Oscar fixed my tire and sent me on my way in about 30 minutes. So grateful. Thank you!

Ma
Review №10

Earlier today I stopped by and asked if they could help me with putting some air in a dolly wheel. The office person said, no problem, just take it to the shop. They went out of their way to help and actually fixed the stem as well. They were very helpful. Simple; a great company with a great attitude toward customer service.A few days ago I had asked the Goodyear around the block on Northup and their comment at the shop was, we only work on cars. Keep in mind I was only asking for air. The next time I need tires I will for sure be stopping at Les Schwab!

E.
Review №11

I took my car here and they were super nice and professional...even though they were busy on a Saturday, Oscar fixed my tire within an hour....Thank you, my #1 stop from now on.

Du
Review №12

Store was super busy so it took a few minutes to be served. Otherwise quality work and customer service. Parking lot is tiny

Ma
Review №13

This is my 2nd tire experience with Les Schwab: very pleasant. Every time they provided excellent and professional services, and the price was very reasonable or free. I already referred to two of my friends, and they love it. too! Thank you so much for your excellent services!

Co
Review №14

Fantastic and very knowledgeable folks. Went there twice and both times I was out within 15 mins with issue resolved. I moved to a different place but still drive back here for anything

Mo
Review №15

Always love their service!!

Is
Review №16

Awesome service. Glen was incredibly nice, attentive, and fast.

Jo
Review №17

Spot on professionalism. They found mechanical issues other tire shop should have seen just a month ago. Very happy with their service and it was prompt and courteous. Saved me money over a dealership...thanks Les Schwab.

Ro
Review №18

Excellent customer service. Friendly staff.

Dk
Review №19

They suggested a very expensive tire for my very old car, and the price they offered is more expensive then others.

Es
Review №20

One of the best service I have ever experienced. Took care of an issue I had my one of my tires. Great customer service. Top notch and highly recommend.

Mu
Review №21

These guys are Amazingthey charge me nothing for my tire fix .thanks les schwab .

Ma
Review №22

Friendly helpful staff got me back on the road quickly

Sa
Review №23

Les Schwab fixes any minor problems with tires for free when you buy tires from them. Found that prices are always better than car dealers

Ro
Review №24

Fast prompt service

Jo
Review №25

Pascal is a life saver. He came out twice to start my car. He was extremely professional and would definitely recommend!

Pa
Review №26

Clean, efficient, friendly, and competitively priced. Replacing tires is expensive, but we all have to do it at some point. The employees at the Redmond Les Schwab (by the trader joes) answered all my questions, quoted me prices for basic, mid range, and high end tires with alignment, and then got to work once I picked my option. To ensure a full alignment of the rear tires as well, I had to purchase additional parts--my rear tires were tilted, but locked in place by a stock part that wasnt adjustable. I could choose to skip the full alignment, get the part replaced elsewhere, and come back for a free alignment within 30 days, or I could upgrade to an aftermarket part that would allow them to finish the full alignment. I chose to get everything done today, and they did it quickly. They also left me with a quote for new struts after explaining that they were fine for the time being but could use a replacement eventually. I followed up with my mechanic to make sure that everything seemed above board, and my mechanic confirmed that the prices for the tires and struts sounded right. So there you have it. Seems to be good over there. I dont know much about cars, and Im always paranoid about getting shafted by car people, but these guys seem to be legit. They even dealt with my friendly suspiciousness with professionalism. And when I drove out of there after about 60 to 90 minutes, the ride was noticeably smoother than before.

in
Review №27

The gal working the front desk was very good & clearly knew her job. I was impressed by her juggling act between several phone line & walk-in customers of varying needs. She also did a great job explaining all about breaks & tires using specific data in meaningful ways.The only downside to the location is the entry; if youre coming from the opposite side, you literally have to drive around the block. But IMHO thats a rather small inconvenience.

Br
Review №28

Great Customer service 5⭐

Ma
Review №29

Amazing place to get your tires fixed. Got my puncture fixed in no time professional and great customer service

Wo
Review №30

I went in to buy 2 new tires because I had taken it in to another place and they couldnt find a slow leak I had for about a year. Turns out these folks were able to find it and fix it saving me the cost of tires for a bit longer and didnt even charge me. They were amazing! I will definitely go back when the time comes for my new tires. Thank you!

Ke
Review №31

I had a slow leak. I am a Les Schwab customer. But these were factory tires. Les Schwab fixed them at no cost! Great customer service.

Er
Review №32

Excellent service as always

Wi
Review №33

Great staff, culture and integrity here, one of the best auto experiences ever.Stay away from your car dealership, they will attempt to rob you.On the other hand, this Les Schwab will take care of you and is transparent, dedicated to the highest quality of work and very efficient. While helping you save a few bucks without breaking the bank in this tough to get by extremely expensive Bellevue area.

Li
Review №34

I had a bolt in my tire and they repaired it quickly and when I went to pick it up they updated me how they checked the air, tread, brake pad, etc. and then they said it was on the house and to just consider their services for my future needs. They did a wonderful job and I’m all around impressed - highly recommend.

Fa
Review №35

Hardly write a review... but just need to say this company, and this location, are the tops. Ive bought tires from them and had been unlucky with punctures in two instances which were fixed by a location in Northern California and this location with no ifs and butts. Top notch service.

Si
Review №36

Always great service. Hannah makes you feel very welcomed which is one of the reasons why I go back there. I like the fact that they are always thorough and make sure that theyve addressed all of my concerns.

Da
Review №37

Seriously love this company - they epitomize what service is all about. From the convenience of online appointments and electronic receipts, to free tire rotations (even if you got the tires somewhere else!), free popcorn and coffee, and tables to work at while you wait - they know how to treat you right. Ive never felt taken advantage of, Ive only been recommended service that makes sense to me; no senseless add ons. Will continue to come here!

Mi
Review №38

Very friendly staff, good pricing, and great customer service. I had to wait longer than normal as they had a problem clearing a vehicle from the rack, they rescheduled my service but gave me a substantial discount for the trouble.

Ca
Review №39

I called and they said they had my tire in stock,got to the store and my tire was not in stock, so they said they could go pick one up and I said I want a spare tire to, they said okay. They returned 4 hrs later with one tire. The wait time was supposed to be 90 minutes to 2.5 hrs, they took 4 hrs.

Am
Review №40

Service at this location is awesome. The recommendations I received from this location were excellent and not superfluous. The free pre-trip check is one of best service they provide and getting it done is a good piece of mind. They also replace batteries, recommend and sell snow chains. Its not the cheapest place but definitely value for money.

Ni
Review №41

Friendly service staff and fast service in general.I have been to this place for air pressure and puncture repair and the staff has been really good to work with. Highly recommend

Sh
Review №42

Always great service! Went in during the lunch hour on a Saturday. Pretty busy but able to get 4 new tires on my hubbys truck with about an hour wait. Kudos to the team there for always working hard and keeping cool under pressure from impatient and rude customers.

Ja
Review №43

OSCAR! You Rock bro! Awesome customer service .. Awesome mechanic work ... This location never disappoints. Recommend 10x ⭐️

Av
Review №44

I just stopped in to have my brakes checked, Pascual and Isaac were both very helpful and polite. I ended up not having my brakes serviced there because their prices are higher than discount brake service. But if you are looking for good customer service this is the place to go!

Al
Review №45

I had a very good experience in this tire center.Like most of the others, most of the times I usually leave negative comments and say nothing about good experience that I have, however these guys were so helpful, that I decided to write one.I can say that they have very friendly, honest and helpful personnel, they did fix the tire while people in the other shop told me that it is beyond redemption and I might consider replacing all four tires on my car. And it wasnt like that only once, I visited that place a few times so far and always had a great service. It feels that these guys really embraced the value of customer satisfaction and Id definitely recommend it.

Sa
Review №46

I went in to get a flat tire fixed, they shorted my car battery and tried to trick my into buying a new one.I had a flat tire. They told me it would take 20 minutes to fix, and would cost $14. They were polite. I waited inside the shop replying to emails while they took the car inside the garage. The car was ready within 15 minutes, they parked it outside the door. I went up to pay but the manager waived off the fee and said I should come back if I needed anything else for my car. I was impressed.I sat in my car, turned the key and it wouldn’t start. The manager had stepped out as well and stood near the garage. As soon as I stepped out, he said “it won’t start eh?” and signaled one of the mechanics to check the car battery. The mechanic was ready with battery tester and rushed to my car. I was immediately suspicious. He ran a test and it came back all red, the battery was dead apparently. I asked him how they brought the car outside the garage minutes ago and how come the battery died suddenly. He gave a vague answer - batteries can die anytime. I probed him on how this could happen given that I had gotten my car serviced from Honda a couple weeks back and it was all okay. He asked me how old the battery was and said they can die anytime after 3 Years. He insisted that I check out new batteries and that he’d be happy to share price details. And I kept insisting that we charge the battery and see if it drains which he refused to do. I held my ground and pretended to call AAA. After some back and forth, he succumbed and charged the battery grudgingly. I drove away, and the battery has been working fine for weeks now. I was shocked at how they tried to dupe me but amused with their lack of skills to do so. Never going back to this place again.

Gr
Review №47

Today I just came in to get a tire repaired. They came out and met me in the parking lot and addressed my concerns right away. It took about an hour and at the end they didnt charge me. I appreciate their customer service and friendly demeanor.

Er
Review №48

Super nice staff. I went in to have my air put in my tires and to check the tread. It was Labor Day weekend and I got in right away. They didnt try to sell me anything. I always go to my local Les Schwab after they helped me out of a bind a few years back when I was traveling through California. Whenever I go, wherever it is, they always have really nice folks.

Di
Review №49

Excellent service. I had a flat tire. They fixed it within 45 minutes. The cost was $14, but they did it complimentary. Another place nearby wanted to charge me $35 for flat tire. Will definitely come back here in the future.

Ro
Review №50

Very busy place. Of course, friendly, knowledgeable staff.

Mi
Review №51

Always the best! I love me some Les Schwab. I go to the Federal Way and Redmond stores. Both have great people. I always leave feeling taken care of and not taken like most automobile businesses. They set the bar for all businesses.

Gr
Review №52

Every time we go to this Les Schwab they are super kind, quick and efficient. Today we had a screw visible in a tire and they figured out it was not leaking air, pulled it out and sent us on our way in less than 5 minutes.

Co
Review №53

Was having one of those days where everything goes wrong. Saw my tire was nearly flat and there was a nail in it while I was supposed to be at work..these guys helped me out and got my car in right away. They were friendly, generous and understanding. Sometimes when your day is going all wrong, a little kindness can turn things around. I appreciate it. I will be buying new tires from Les Schwab the next time I need them - they just earned a new lifetime customer. Thank you, gentlemen.

Ra
Review №54

I was amazed with the service provided. I visited this place two days back to get the flat tire fixed for my car. They were very friendly and professional in providing the service. I recommend this place.

J
Review №55

WOW! This service left me speechless. I went in without an appointment and was attended the second i walked in. They fixed my tire in a couple of minutes. The part that left me truly speechless was when i was checking out all i needed to do was provide a signature. I was charged nothing... this small kind gesture is why i will be coming back. I do not know any tire company that does this out of goodwill in the hopes to establish a relationship with the customer. Well done! :)

Al
Review №56

Les Schwab is putting its customers in danger.I stopped by to repair a flat tire (simple screw in it). While dismounting they damaged it and had to replace with a new one (different brand). I raised a concern that its not safe having different tires on left and right wheels, but the manager said its totally OK and they do it every day.Now I see that even Les Schwabs web-site in its FAQ section says its not OK: ...Even small size and type differences between your four tires can have big consequences... Replacing one tire with a different brand, model, size or tread depth can cause a noticeable pull in the steering wheel or other handling issues...On the bright side, they charged me nothing and did the job quickly.Though I am very frustrated that now I am in danger or must buying three new tires of this brand.

Pa
Review №57

OMG... FABULOUS SERVICE! I went into the branch this afternoon with a suspected slow leak/puncture on one of my back tires. I was served immediately and gave my keys over... about 30 minutes later, Pasquale (I think that was his name) finished the tire repair saving me hundreds of dollars! To top this, he said that the repair would normally cost $25 but Les Schwab would take care of it today! How extraordinarily kind! What an amazing place this is! I will definitely be back when I need tires and have already told ALL of my friends on Facebook! Well done to Pasquale (sorry if Ive got that slightly wrong) and all at this branch of Les Schwab - service beyond fabulous! These guys are THE BEST! Thank You! (I donated to Cancer Research). PS. Im an English transplant to The US and this is my first experience of a tire place here. 10 out of 10!

Ab
Review №58

Good customer service. Lady at the front is helpful. The whole business model revolves around free car inspection, finding issue, charging customer enough to cover the cost of free inspection. In my case, I came in for free break check. The cost of completely new brake pads and rotors from top company is between $100-$130. These guys said rotors are fine, i just need to put in a new pair of break pads. Sounds fair enough. They said I need new caliper too. Money making tactic used across the industry. The cost of putting new pads in? $324.50 all in. Cost of top tier break pads on Amazon for honda civic= $35 to $58 for honda genuine break pad. So my recommendation is to come in for free checks but dont get the actual work done here.

Ni
Review №59

I asked the staff at Les Schwab to replace a scratched wheel with a new wheel; this requires transferring the tire and the pressure sensor from the old wheel to the new wheel. When I brought in the car, the staff were very helpful in explaining the process and completed the work quickly. The final price was even less than the estimate I had been given over the phone. The entire interaction with Les Schwab was extremely straightforward and pleasant.

Ma
Review №60

I hate Les Schwab generally and have had two terrible experiences now. This place is the worst. My college age daughter called them to ask the price to have her tires rotated before she went back to school and had to drive in snow and the woman quoted her $30. When she got there they then said that was the only base cost and they needed to charge her $20 to take each wheel off because her Nissan wheel lock key was missing, and then $15 per tire to balance them. At 20 she’s not that experienced and she suggested she’d talk to me and get a replacement key and they said she could do that, but it would be time consuming and expensive - she’d have to prove ownership and pay over $100 to replace it. That’s simply a lie and without knowing better, she paid it, but only after going through an entire box of wheel lock keys the guy gave her to see if she could find a Nissan wheel lock key (said he wouldn’t charge her if she could find one). So mean - because he obviously knew she wouldn’t. She was on her way back to school and felt like she had to do it so she paid $160 to have her tires rotated and spent 3 hours there after arriving at open time. Needless to say, I’m never ordering tires from them, or giving them any business in the future. I don’t support businesses that try to make a profit by taking advantage of vulnerable people.

Th
Review №61

Good prompt service. Dealt with my non traditional requests well. Techs are knowledgeable in their field. No complaints

Va
Review №62

I replaced stock tires on Prius C at Discount Tire and brought car for alignment to Les Schwab, because Discount Tire does not do alignment (imagine that!) and my steering wheel had to be kept about 15 degrees to the left after tires replacement. I specifically mentioned that this is why I brought car in for service and lady there put it in the notes for mechanic.After I got my car back, problem was still there, even as numbers on the sheet indicated that some adjustments were made and things got better. Manager there convinced me that job was done right and that likely a non-adjustable camber on one front wheel is to blame.So I drove home, grabbed 13 mm and 19 mm wrenches and added 90 degrees turn to both front wheels adjuster rods. Problem gone!Did mechanic even had set the steering wheel straight when he did adjustments?Now the fun part. I have also found that the nut that secures adjuster rod on the passenger side was not tightened at all. It was not even finger tight, just hanging there about one turn away from where it supposed to be. This is plain and simple not acceptable!Regarding non-adjustable camber: I cant believe they did not even mentioned that this can be fixed with aftermarket camber kit, I brought it up in conversation myself, and they still did not follow on that option. If they do alignments, they should have those in stock and use them when necessary.I am giving them two starts for having equipment, their low service price, and for trying. It was my first visit to Les Schwab and it will likely be the last one too.

ph
Review №63

Make sure u ask for wait time when u dont have prior appointment. They dont tell u wait time unless u ask them.Tl:dr i waited for more than 90 min, when i asked abt wait time got to know there were 4 more cars before me.Cant comment or rate on quality of service bcoz i left after waiting 90 mins.

Ke
Review №64

I have always bought tires and brakes through Les Schwab and this store is great. Great people and always friendly and timely service. I have never felt like they have tried to get me to buy something that wasnt needed, they are very honest.

Gr
Review №65

Great staff, knowledgeable, friendly, efficient. I have very recent tires and picked up a huge screw; they fixed it while I waited, no charge. Recommended!

St
Review №66

Hurray for Les Schwab Tires and Pascual who came to my apartment and fixed my (very) flat tire. He had to return to the store to get a new tire, but it was all over and done with before I even received a call back from their competitors.

Ed
Review №67

Full if disrespectful employees over charged me like crazy for a dis mount & re mount

Th
Review №68

Great service. Honest appraisals. They did not try to up sell or recommend service that was not needed yet.

Me
Review №69

We got our snow chains from this place, friendly and enthusiastic staff. The man helping us demoed how to put them on the tire as well. Really appreciated the help.

LM
Review №70

Excellent service. Called to check availability and was able to get right in. Thank you!

Su
Review №71

They provide suggestions best for you and you car. Service is really fast.

Ty
Review №72

Jeff & crew at this Les Schwab are fantastic. Ive been to others before & feel that at times the recommendations they give can be unnecessary and overwhelming. I needed my bearing replaced, I drive an older car with a lot of wear, & Jeff took me out under the car & took the time to explain what absolutely needed to replaced and what could wait. He told me what signs to watch for & when those replacements would be needed based on those sounds/signs. I just really appreciated that & will bring my car & wifes here for future business.

Na
Review №73

Great job - In and out in under 30 minutes - to remove a nail. Definitely made my day. Friendly courteous staff. Highly recommend. Thanks guys!

Mi
Review №74

Friendly and fast.

Va
Review №75

I brought in a hybrid that needed shocks replacement. They replaced it but when I drove home, and the car dashboard lights all over. I drove it back in and they could not correct it. I theorize someone manage to damage the car electronics and wouldnt admit it.Two months later, I brought in my sons commute car which was working perfectly except the struts rubbers are a bit worn. I had them 2 of them replaced. On my way home, I found I do not have a brake and it was too late to go back as they are closed. I called the next day and they would not admit they damaged my brake lining while replacing the struts. I now suspect parts were damaged on purpose for more work. I will never go back there.

Ch
Review №76

I always get the best service here. Staff is helpful, fast and friendly.

a.
Review №77

Must be trippn....

To
Review №78

Completely dishonest at this location now. Been going to Les Schwab for over 25 years, but after the last.time and lack of support from Chris Wiggens from headquarters no more. Watch out for the new manager Oscar. Totally untrustworthy and will sell you stuff just to sell you stuff. Just had my scheduled annual maintenance with my dealer prior to getting my tires rotated and Oscar pulled a fast on our family. Avoid the motto now to conduct extra services and upsell

Mi
Review №79

Great staff great prices great guarentee

Ma
Review №80

These guys are awesome! I needed a new battery for my car and I arrived at the shop an hour and a half after they close Friday evening. The staff was still around and helped me by replacing the battery in no time!! They really take care of their customers.

Ro
Review №81

The team was very friendly and diligent, check in/out process was fast and easy. took care of my flat tier at no-time!All in all, I had a great experience.

Qu
Review №82

Super friendly service. I went in to purchase chains and have my tires checked. They took care of everything quickly and got me on my way in minutes.

ri
Review №83

This location best of the best service. I dont want to recommend to everyone because I have to wait in line

Sa
Review №84

Great service and supportive staff. They do many checks along with complimentary flat tire fix. Thanks!

J.
Review №85

Higher priced, but worth it for the much higher quality and service than all others in the area.. Keep up the good work boys!!

An
Review №86

Brought my car in for follow up rotation and balancing. I called in advance to check their are not too busy. Job was done quickly. I am happy.

Ar
Review №87

Dropped in at ~5PM to get the new wipers. After waiting for about an hour, when enquired, I was told I am next in queue. After 6PM, the staff started cleaning up and close the store (some even left for the day), without anyone reaching out to me. After 2 hours of fruitless waiting, when I approached the attendant, he apologized and fixed the wipers in less than 5 minutes.Realizing the extent of work needed, someone should have taken care of it right away.The staff however is very courteous and very helpful.

Yo
Review №88

Great quality service and lovely staff.

To
Review №89

I had a few things done at this Les Schwab in Redmond and even after an initial problem they quickly got around to fixing it and making everything right. Costumer service was great and they always responded to me quickly. I will go back to them if I need anything else done.

YA
Review №90

Everyone here is amazing! Helped me out when I messed up my FR Axel all because I tried to replace my FR bearing. Sure, it took a long time. But honestly... I tried to do it myself and it took longer and I had a friend to help me! Ill be going here for all my mechanical issues from now on!-Special shout out to Jeff, Alan, the lady at the front, and Bruce!

Ka
Review №91

If you need tires, you go to les schwab. Les died a few years ago but his passion for customer service lives on in his business values that permeate his company. You cant shake his hand anymore but you can get close when you deal with his employees. They all live up to his mission and vision and offer great service at great prices....

An
Review №92

Professional, friendly and quick service !! Thank You guys

Ch
Review №93

If you buy your snow tires there with wheels, they will always take them on and off for you each winter season, for free! What a great service.

Re
Review №94

Great staff! They honored the warranty on a battery without batting an eye and got me in and out quickly.

Yu
Review №95

Very helpful staff. I went to get help with putting on chains. An associate took the time to show me how to put them on and answered all of my questions.

AJ
Review №96

Please read the entire story, it ends with discount tire saving the day! I went in yesterday because my mastercraft tire was in need of warranty replacement. I called and spoke with Oscar the manager before spending over an hour driving into the location. I was told to come in and figure out how to process the warranty. Once I arrived Oscar then called Mastercraft and decided he didn’t want to go through the warranty process even though they are the only mastercraft dealer in the state. Les Schwab in general has poor customer service and they are overpriced. Even though Discount tires doesn’t work with Mastercraft, they had no problem processing the warranty on the spot for me! I can’t believe the way Les Schwab trains they’re employees to behave! Don’t get ripped off, they are the worst!

Je
Review №97

Ive taken my car here many times and have had great service at this location. Friendly, informative staff and reasonable prices for the services Ive purchased.

Ra
Review №98

Josefs excellent service all they have to fix is ​​the waiting time, and having a person who speaks different languages ​​and whether they would have more customers.

Br
Review №99

Brought in a spare tire that would no longer hold pressure. Another national tire shop claimed the tire was bad and couldnt be repaired (it had zero miles on it, has always been a spare). Tried to sell me a new tire, to the tune of $196! The guys at Les Schwab looked at it, found a bit of corrosion on the wheel, cleaned it off, remounted the tire and fixed the problem. At no charge! Now thats customer service.

Jo
Review №100

Theyll do anything to help/assess for free. You cant beat their service anywhere (in *any* industry).

Information
29 Photos
100 Comments
4.3 Rating
  • Address:2355 Bel-Red Rd, Redmond, WA 98052, United States
  • Site:https://lesschwab.com/store/?storeId=312
  • Phone:+1 425-746-1084
Categories
  • Brake shop
  • Tire shop
  • Car battery store
  • Truck repair shop
  • Wheel alignment service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:8AM–6PM
Service options
  • In-store shopping:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Payments
  • Debit cards:Yes
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