We visited two locations in Reno for high end appliances as we had our heart set on sub-zero, the two locations couldn’t have been more different. We found the staff at Monark to be absolutely wonderful, from Zoe (the woman at the front desk) to Chelsea (our saleswoman). The showroom was impeccable and Chelsea could answer every question easily. She patiently checked every detail of our order - line by line - twice. She was organized and set clear expectations. So far, a really positive experience.

Chelsey at Monark was terrific to work with… Knowledgeable and responsive!The Monark showroom was well laid out with an extensive display of all the various appliances.

Knowledge of Chelsea was fantastic. Great package deals. This place is great… will use again

Chelsea is an amazing appliance councilor. We didnt know what we needed or questions to ask or the grade of appliance we wanted, she let us walk around check equipment out. She guided us through the experience, we made the purchase today for the whole kitchen.ThankYou a bunch Chelsea.

Service at Monark Appliance was awesome. Chelsea was quick to respond, knowledgeable and easy to work with. So thankful during this time we were able to find appliances that worked in our time frame and budget! We’ll definitely recommend them to friends, and come back in the future for our appliance needs.

Matthew in the sales department made my purchase of a sub zero refrigerator easy. His product knowledge along with his patience in explaining all of the features to me made my decision an easy one. I look forward to receiving my refrigerator. Bryan

Monark was great to work with especially Chelsey at the Reno store she was very patient with our ever changing decisions.

Due to a miscommunication I showed up 90 minutes late for an appointment with Chelsea. Not only was she super helpful but also very knowledgeable and easy to work with. I was in an out in about 30 minutes which is great! Highly recommend. But do make an appointment first!

*** You want to read this review before walking into Monark Premium Appliances***Back story - I purchased an entire home of high end appliances (i.e. Sub Zero Fridge, Wolf Dual Fuel Range, Bosch dishwasher etc.) from Monark.There are three Reno business that sell high end appliances. Monark, CZYZS and Fergusons. I shopped all three hard. It does not matter who you purchase from. Prices from Sub Zero and Wolf are set by the manufacturer. You may be eligible for rebates from the manufacturer; but you will get that from any of the three. Just as an FYI, Sub Zero and Wolf never seem to go on sale.The good about Monark:My salesman Matt Cantwell was extremely knowledgeable regarding his product (far more than the other two stores salesman) and very friendly. He absolutely earned our business. Our installation team was also very efficient and fast with the install.The bad about Monark:When my appliances were being delivered, the Monark delivery driver ran into a stationary security porte-cochère. The entrance was clearly marked with maximum height limitations. The driver was either not aware of his full size load or perhaps was not paying attention when he rammed right into it. There was a secondary entrance he could have used. This happened on 11/20/18. The total to fix the damage caused by the Monark driver was a little over $3,600. This claim, as of 12/13/19 still has not been paid by Monark. It has been over one year since the accident. There is no question or debate by anybody associated with this accident, who is at fault. Monark (Sears Company) is self insured. Their management company contracted for running their insurance is Sedgwick Claims Management Services. When looking them up online, they have a very bad reputation of playing the stall game when claims arise; often not paying their clients claims until the victims hire legal council and file a lawsuit (information gathered from reading others reviews).Now that it has been over a year since the accident, my HOA is coming after me to pay for the damage. With Monark (Sears) failing to shoulder their responsibilities, my HOA is totally correct to look to me to pay. This is total BS that Monark has put me into this position. I like many before me, have now had to hire legal council to take on Sedwick and Monark (Sears) to get them to honor their responsibilities. This will and is increasing my monetary damages with Monark.More bad with Monark:I have requested in multiple e-mails throughout this ordeal for a meeting with the GM of Monark. Her name is Laurie Ballew-Tate. Not once have I ever received a response from this GM or my salesman regarding my request. Not a phone call, not an e-mail, and certainly not a face to face meeting as I have requested. And you guessed it, not an apology for all the time and heartache these guys have caused me either.I would seriously cook by a campfire before I would ever purchase another item from Monark. If you took the time to read this entire review; do yourself a favor, give your business to Fergusons or locally owned CZYZS. Good luck.

Chelsey was fantastic to work with. She was incredibly prompt getting me quotes and was very helpful answering questions and getting information. I highly recommend Chelsey and Monark.

Monark Premium Appliance is such a great place for purchasing appliances. They have top notch customer service and such a wide variety of brands to choose from. I will definitely be coming back here for future appliance purchases.

Great selection and very helpful staff they went out of the way to discuss all options and pointed us to the right people to get the job done. I would definitely recommend this place.Also, Excellent covid-19 safety protocols.

Chelsey was fantastic to work with! She was very prompt about replying to be and really listened to what exactly we wanted and needed :) super great experience!

Amazing customer service. They went so far above and beyond to make sure I was happy. I will only buy from them in the future.

During this time of Covid-19, Monark made replacing our dishwasher - just days before Thanksgiving - easy and fast. The installer was delightful, professional and very respectful of our home. I absolutely recommend Monark! We are extremely happy with our new dishwasher!

Chelsey is extremely knowledgeable of all of the products and appliances. She definitely made my decision easier on remodeling my kitchen. Highly recommend!

Great customer service. Great products. Their show room is a must see for all the latest and greatest appliances. Highly recommended!

What a great experience during Covid times. There attention to detail and safety was awesome.

I called with a special request to put special handles on new refrigerator and the folks at Monark couldnt have been more helpful!!! They got right on it, kept me informed and got the job done with a smile. A very happy experience.

Laurie and her staff are awesome. They always help me find what I’m looking for and make it super easy to complete my projects

Monark Appliance exceeded any expectation I had of shopping for high end appliances. I was in search of a Thermador oven replacement... and needed a quick education.I had been to a local competitor (starts with a C...) where I was treated horribly- not given any product information and left unattended to for a very long time... after I left there feeling defeated, I searched again for a Thermador shop and found Monark. Thank goodness I did!Matt Cantwell, my salesperson, was knowledgeable and helped me understand the differences in models an features. I was able to purchase the oven, arrange install and delivery all within the day. It was a very pleasant experience.

Wide array of appliances attractively displayed. Competitive prices, too.

Stay away. They are dishonest. We put down a deposit 4 months ago for an entire kitchen of high end appliances. They assured us, our contractor, and our project manager that all the items had been ordered and delivered to their local warehouse. However, when we asked for delivery it turns out that they were not all in the local warehouse and many would not be for another 4 weeks. Apparently they have been having problems with their supply chain for the last few weeks. But, rather than inform customers with outstanding orders they chose to lie about the availability of the items right up until the moment we asked for delivery. No one at the store has taken personal responsibility for this screwup despite the fact that they ignored the advice that was given from the home office for honestly and promptly communicating with costumers with outstanding orders. There are plenty of other outlets in the area that carry the same appliances. I would recommend visiting a store with more integrity.

From the showroom, pricing, products and knowledge to the delivery, this was a FIVE STAR experience. Thank you Matt for everything and thank you Mike for the peace of mind to know that servicing and warranty work is your first priority if I ever need it.Shop elsewhere, but dont finalize your purchase until you visit here. I strongly recommend that anyone speak to Matt for your design and quality needs and to Mike for the backup systems in place at Monark.

Matt was very thorough and helpful.

We just got awesome appliances from Standards of Excellence! We are so excited and our kitchen is coming along beautifully. Because of our sales rep, we have a beautiful Wolf steam convection oven and panels for our fridge/freezer. You cant get any better appliances!

I was given a written price quote for upgrades to appliances for a home I purchased. When I went to accept the offer they told me that the price they gave me was wrong, and that the actual price would be much higher.I pressed them saying that they had given me a price IN WRITING, and that they should honor the price that they quoted me. They refused, saying it was the mistake of a new employee.I find the idea of blaming a new employee ridiculous. First of all, their mistake are not my problem. If an employee quotes me incorrectly they should deal with it internally, but the price comes from the company, and they should honor it.I am highly dissatisfied with this company as they will not stand by their written price quote. I find it improper business practice to refuse to honor pricing quotes given in writing.I have filed a complaint with the BBB.Needless to say I will never be dealing with them again, and personally will discourage anyone from doing business with them.

Worked with Matt and he was wonderful. Knowledgeable, patient, sensitive to our unique needs. Saved me so much time and energy. So glad our architect sent us to Monark.

Great service! Gave us brackets needed to secure our dishwasher. Complicated story, but they’re such good folks at Monark.

We purchased a Liebherr fridge from this company and they were the best to work with. It had a small dent in the door and they were quick to have the door replaced. Laurie (the Manager) is so nice. We were even invited to a special dinner to demonstrate the Miele appliances.We just love our Liebherr - nothing like that German engineering.

Excellent selection of appliances, from mid to high level.

Had the appliances that I wanted