Richmond handles the returns for Title Nine. I love Title Nine clothes. However, they just lost me as a customer until they change their return policy. I usually dont have any sizing issues, but I ordered a pair Kuhl shorts the same size as the other pair I have. The new pair is a little too small for some reason. I learned that you have a choice of a prepaid label for $7.50, or you can ship yourself. I went to the post office and paid $5.50 to ship first class. Never again. What a hassle. Instead I ordered a nice pair of cargo shorts from Amazon. Free, easy returns. Sorry, Title Nine, but youve got to up the game for DTC clothes. They arent going to fit sometimes and it is unreasonable to expect customers to pay so much (over 10% of the initial cost of the item) and spend the time to return it.

They give you a discount code that doesn’t work, only to get you to their mailing list. My friend signed me up for 20% discount as a new client by giving them my email address. When I tried to place an order using the discount code I received by email, it did not work. I had to contact their customer service about it. They apparently have been aware of it because they told me that code doesn’t work online at checkout but they wanted me to call back after placing the order and they will adjust the price....Why would you provide a discount code you knew doesn’t work, simply to get your email address to spam you? The 20% discount code was a one-time deal but apparently they weren’t serious about valuing their new customers and keeping them happy.No, thank you. I will bring my business somewhere else. This is bad PR and customer service.

Attended the annual blow out sale and it was great. Its chaotic and crowded but the deals are amazing. The clothes are really comfortable and attractive.

Great co workers, positive environment.

Very nice clothes and excellent quality.