Richmond Hearing Doctors was fabulous! Dr. Kim Imajo was incredibly knowledgeable and thoughtful. I met with her, described what was happening, and she took it from there! She was thorough and careful in her examination, procedures, and testing.I would highly recommend her and the entire Richmond Hearing Doctors team for anyone who thinks they need help with their hearing. I know it’s made a world of difference for me, and I’m hearing like I did years ago!

The care I have received from Richmond Hearing Doctors is unparalleled. The entire staff treats clients with kindness, and Leah Ball in particular makes every appointment wonderful. I have sent four friends to her. She truly is the best.

Leah Ball and staff are great. She is very professional and friendly. She goes out of her way to provide excellent service. She is very patient in making you feel comfortable with your hearing needs.

The customer service is awesome. When walk in the door you receive a friendly welcome. The doctor explains every step of your test. You leave with a full understanding of your test and any issues you may have. I made my appointment for next year already. Dont hesitate to schedule your appointment.

The doctor was ready for me when I arrived. Everything was quickly and efficiently done. She helped me understand additional capabilities available to me because of changes I had made since my previous appointment. The staff was very pleasant and helpful.

Exceptional staff. Susan Ulmer is the greatest. Very professional and friendly. The entire staff treats you as family. Very respectful and very concerned about your condition.

I have worked with two other hearing aid providers in the Richmond area, and Richmond Hearing Doctors is the very, very best. The audiologists are always professional, friendly and knowledgeable. If I ever have a problem with my hearing aids they fit me into their schedules immediately. I will never have to search for a different provider again. 100% recommended!

So efficient and so kind. Made my experience very easy and fell like I have super good support whenever I need it

Wonderful experience, scheduled appointment and quickly received email confirming the appointment. Was able to complete all paperwork online. The office still following covid protocol. Actual appointment was very comfortable. I can hear!

This is the best hearing aid services I have ever found! The people are great and they help clients to get the very best price for their aids. I was astounded that I could get state-of-the-art aids for hundreds instead of thousands of dollars. Check these guys out if you are in the market for hearing aids or seeking repairs. You wont regret it!

Excellent practice! Just had our first visit. The front desk staff was super helpful and friendly, the office impeccably clean and organized, and they had the most up to date equipment for the hearing testing. We saw Dr. Kim Imajo and cant say enough great things about her! She was both medically professional and very personable, a great communicator who explained things clearly to us. She also really cares and followed up with an email about a question we had asked, obviously having taken the time to do further research. We felt looked after and special. Five stars for sure.

Very thorough and truly determined that I received the best possible results. No hype. Great service. Good people.

Wonderful experience all the way around! Kim Imajo Au.D. was incredibly knowledgeable and knew the exact type of hearing aid I needed!

I was very pleased with the care provided to me by Richmond Hearing Doctors. I discovered that one of my hearing aids, purchased several years ago from a different practice, was not working properly. RHD found that it still was under warranty and returned it to the manufacturer for repair. They also performed a thorough hearing test to establish a “baseline” so that both right and left aids could be calibrated properly when the repaired instrument was returned. All of this was provided at a very reasonable cost. I would be happy to recommend Richmond Hearing Doctors to anyone considering hearing aids for the first time or replacing their current instruments.

I have been going to Richmond Hearing Doctors for several years and have found them to be available when I needed help. We travel extensively with infrequent visits to Richmond so having someone available when we visit is very important to me.

I always look forward to my appointments. Fantastic people! Best hearing professionals in the Richmond area period!

Loved the audiologist, Kim, who we’ve been seeing for a number of years now, but terrible experience with the scheduler who was extremely rude and hung the phone up on me when I called to reschedule an appt and confirm that she got my earlier voice message cancelling my 88 yr old mothers appt the morning of the appt. I felt bad having to cancel same day but it was no excuse for the response we got. Never had that happen before and was really hoping we might get a call back but never heard from anyone so we’ll be looking for another audiologist.

Dr. Kim Imajo: Knowledgeable. Listens. Personable. Interested in solving your hearing issues. Goes above and beyond. Treated my elderly Dad with kindness and respect. I am now a client. I totally recommend her!

I LOVE Richmond Hearing Doctors! I felt like I was treated like family. Leah took so much time with me, explained everything clearly. The check out process with Sarah was so easy! They made me feel like I was valued and appreciated! I truly appreciate the awesome service I received!!!

I have been working with this group for multiple years and through several hearing aid devices, each an improvement as needed for my declining hearing ability. Their recommendations, guidance, and service have been outstanding. I highly recommend this group.

Excellent service caring staff

Ver professional and reassuring. I would highly recommned.

I feel they serve the patient with professionalism and care.

(1) The technology is too much for this demented old man. (2) The earpiece seems to fit rather snuggly so that when I try to pull it out of the tree being separate from the molded ear piece.I’ve been experience modest difficulty and pain and trying to remove the molded earpiece.I have an appointment in October. Think I can wait until then to discuss the problems with you thank you

Always courteous,, and with safety precautions during this last year of Covid.

The Best by far!! Wonderful Doctors and staff,We saw Leah Ball- Love her!

Called for same day service request. No questions asked. No appointment needed. Greeted promptly. Friendly. Knowledgeable. Service performed in minutes. Completed to my expectations. Office is clean and followed all safety guidelines. I recommend this office highly.

This is an awesome office! Susan Ulmer was great to work with! She explained everything perfectly and took the time to get me a great price on my hearing aids. I highly recommend them!

The audiologists really listen to me and tailor the services and products to my individual needs. All of the staff is great! II feel I can call anytime for advice or if I need an appointment. I am very pleased with my hearing now.

Very happy with my experience at Richmond Hearing Doctors. Excellent service from the beginning to the end. And, they continue to help me with adjustments whenever needed.

Since I moved from Chicago to Williamsburg, VA I have experienced the very best, kind, caring, professional, intelligent audiology services in all my experiences. The thoughtful and cooperative spirit of all staff, not just Leah & Kim, but Shelley and other admin staff has been phenomenal. I drive 75 minutes each way looking forward to both the services AND also a happy, relaxed, kind atmosphere. You all are truly a special gift to us in need. Thank you. Ken

I have been seeing Dr. Kim Imajo at the West End Location for about 5 years. I was with another hearing aid company prior to that and was very unhappy with their products and, practices and service. Dr Imajo is the best! She always listens to my issues, she is thoroughly knowledgeable about the products she has available and she never quits until I am happy! What more could one ask??

Hands down Richmond Hearing Doctors is the best in town! Its always an enjoyable, helpful, informative (and sometimes fun!) experience. Everyone in the office is so nice and theyre very flexible about working you in when something unexpected happens. Id been a patient at other audiology offices before picking Richmond Hearing Doctors. So glad I did. My hearing challenges have greatly improved since I started going to them. Theyre great at making recommendations that suit my lifestyle (and pocketbook).

Listened to our concerns. Provided realistic options. Very gentle, caring and compassionate.

These ladies are ALWAYS professional, accommodating, and sincere! I have been working with some of them for over 20 years. Their service is provided in a warm and caring manner with a consistent eye to providing what is best for the patients needs.Technology is always a challenge. When you are working with hearing aids, it requires commitment and diligence from all parties to ensure the best outcome.Keep up the excellent work!

I have been a patient of this professional group for several years and can willingly offer my support for the professional services rendered. I should also express my feelings on the welcoming (receptionist) staff and the professional appearance of the office. I salute this practice as a very satisfied beneficiary of their services. Bravo! KennRd B. Ross

Susan Ulmer has been my go to hearing aid person for years. She has the experience, knowledge and ability to communicate with ease. She has assisted with the selection of new hearing aids going through the various options to find one that fits my needs. She is always there to assist with any issues I have and goes above and beyond to help. Susan and the entire staff at Richmond Hearing are the best of the best!

Audiologist Susan was competent, professional and friendly. Great Job!

Dr Ball is outstanding. She listens to your issues, makes a great, thorough assessment, and recommends a great product to address your hearing problems. The support staff are also fantastic and helpful with spur of the moment needs.

Dr. Ball is wonderful, and so is the young lady at the front desk (sorry I do not know her name). Dr. Ball takes time with her patients and explains things so that the elderly can understand. Thank you for taking such good care of my 90 (almost 91) year old mother.

Very knowledgeable and thorough. I never felt any pressure to buy but was just informed . The purchase decision came from me .

For almost 10 years I have received the most knowledgeable care from Richmond Hearing Doctors. I trust them with my precious hearing. These Doctors of Audiology are experienced, empathetic, and enjoyable to be around. As a result of how they apply their knowledge and experience, I hear and stay connected to to the hearing world I love. I highly recommend them.

Ive been seeing Dr. Imajo at Richmond Hearing Doctors for five years now. Wonderful service, beautiful office, In-Network with my BC/BS. I have no reason to even consider going anywhere else. FIVE STARS...Period!!!

Superb and very high personal touch. Excellent coverage of applicable technologies. Clear description of what you can expect with new hearing aids.

Outstanding professional and kind.

Wonderful service for our son, who is a musician. We wanted to protect his hearing & Richmond Hearing Doctors have been awesome! Very professional & prompt. Highly recommendOur son is a musician, and we wanted to help protect his hearing. Richmond Hearing Doctors have been wonderful - professional, prompt and informative. Highly recommend!

These re the nicest people. They are friendly, professional, and competent. I hear better now than I did 20 years ago thanks to them.

All of my interaction with this practice over the past seven years have been exceptional. The audiologists are knowledgable and compassionate. Recently, when I needed a new hearing aid, Leah Ball clearly explained the benefits of several brands. As a speech pathologist, I am very appreciative of her expertise and insights.

Just stopped by the new office and love it! Thank you for adding the teleloop. What a pleasure to clearly understand a new face without the stress of misunderstanding.

The services I received at Richmond Hearing Doctors were excellent. Dr. Leah Ball was wonderful - easy to talk to and made having to hear a hearing aid not so ominous. I would highly recommend her.

When my mother became severely impaired, we were looking for a hearing center closer to our area. I came across Richmond Hearing Doctors, (Forest location) and theyve been very patient and caring about my mothers loss of hearing. Theyve made many recommendations on the best fit for her, and have gone out of their way with regard to the financial aspect. Id highly recommend this practice if you are a loved one are dealing with hearing loss.

Great people and great service! They were able to test my husband and get him to wear a hearing aid. Life is so much better. Thank you Richmond Hearing Doctors!

The Best! RHD staff and Dr. Ball are extremely responsive when needed for hearing aid repairs and in general for appointments, etc. I love Dr. Ball and the entire staff. They gave me my hearing back. Literally has changed my life for the better. Losing ones hearing is an emotional experience as well and everyone at RHD is understanding and respectful. I highly recommend this group!

Dr. Imajo was great - she took the time to explain things in detail in a way I could understand. I went for a second opinion and got so much more info than I did from other doctor office. I really appreciate it and would definitely recommend it to others.

I finally talked my husband into trying hearing aids again after a bad experience at Costco. Shelley, the office manager, was so welcoming and knowledgeable about our insurance benefit. We actually paid less than we were going to pay at Costco. We have seen both Dr. Ball and Dr. Imajo and love them both. They are very patient and very knowledgeable about all the different brands. Make sure you go to an Audiologist and not just a Hearing Aid Specialist! We HIGHLY recommend Richmond Hearing Doctors.

Great people and service! They helped navigate me down the road of which product was right for me, how it would help, and the best options to pay for it. They really care.

They are always terrific and pay a lot of attention to your needs.

I highly recommend Richmond Hearing Doctors. Dr. Ball was so patient and helpful while I tried two brands of hearing aids and helped me make an informed decision. I couldnt be happier with my new aids that stream to my iPhone and with the exemplary service I continue to receive at RHD!

My hearing evaluation was done very profesionaly and Dr. BALL is a very pleasant. I received a Clear Caption phone on April 26th and was installed by specialist Mr. Thornton who explain phone function. I am getting using it. I have appointment with Dr. Ball on May 15th for hearing aid. I am happy with the progress.

I was very pleased with the service of Dr Imajo. She has been an inspiration to me and my mom. My mom misplaced her first set of hearing aids and we were quite frustrated for several reasons. We saw the ad in the paper for government employees ability to get hearing aids at the Richmond Hearing Doctors. We went immediately and my mom was extremely pleased with her new hearing aids. And this month she was able to upgrade to another pair after a 3 year warranty. We are very excited and satisfied with the hearing aids and our doctor.uAlso mom got a good ear cleaning.

Dr. Ball is the very bestShe took time with me to explain the testing and my hearing loss.Shellie was also so helpful and kind.I highly recommend.

Leah is the best

Leah Ball and all staff are very professional, competent and so easy to work with!

Superior doctors and staff! Always willing to go that extra mile!

Excellent service and fun people. I love the Richmond Hearing Doctors. They go out of their way to be helpful.

Dr. Ball went over the top to accommodate me when I needed testing. The whole staff is helpful, informed, and caring. Thanks!

Richmond Hearing Doctors has excellent staff and expertise. I cant imagine a better place to address my hearing challenges.

They were courteous, on time, and thorough in assessing my hearing needs.

Great service!

Great experience, known shelly for long time... the aids work great!..the richmond office is awesome!...!....

Richmond Hearing Doctors have an amazing staff that always has my best interest in mind when working with me and my hearing needs.

Hands down the best hearing aid practice in Richmond. I highly recommend Dr. Ball and Dr. Imajo.

Very professional and caring service

Dr. Ball is GREAT!

The ladies of Richmond Hearing Doctors are awesome.

👍Ray C.