Had such a great experience buying my vehicles. Best dealership experience. Customer service was outstanding. The process of buying the vehicles was pleasantly fast. Submitted my application online my sales representative took care of the rest. In the service department theres a gentleman named Albert he took care of my vehicle concerns. Repaired what needed to be repaired. Very professional, very satisfied with the service.

Staff is so helpful and knowledgeable! They really go out of their way to make sure youre taken care of, specifically Misha, Fred, and Roger! Love them, highly recommend shopping for a car here.😁

It was fantastic. The person greeting me was nice. He explained everything to me so I didnt have to wonder what was next. The lady handling my paper work was very pleasant. She explained to me how many people were ahead of me. I was there a long time. The whole thing does take a long time, but it is to be expected. The best part they gave $4,400 more than the dealership offered me!!!!! I was extremely happy

CarMax is absolutely amazing!! I got a quote online, liked the instant offer I received, drove 15 minutes to my nearest Carmax and was out with a check in under 1 hour. It has been the easiest, fastest, most efficient method of selling a car that Ive ever experienced! The customer service was outstanding. The showroom was super clean! There were very clean restrooms. Very friendly staff! This is the only way to sell a car. Its super safe, super fast, super profitable. I love this company and will always recommend it to all my friends and family.

Was so surprised I purchase a car so easily. No haggling. Get pre approve online so easy.

Our experience here was great! Toni C (the tall one) was absolutely great to work with! He made our experience here easy, and enjoyable. Working with him definitely made the 1hr and a half drive to this location worth it.Thank you Toni! We now have a beautiful, stress-free, hassle-free vehicle!

After a month of being scammed by regular dealerships, I found the car I wanted at the Riverside Carmax. Jose was our salesman, and all I can say is that he was AWESOME!!! What and absolutely painless buying experience. Will definitely be going back to buy my next car.

Easiest way to sell my car ever. Thanks for all the great help

We wanted to sell a car. We got online and filled out all the questions regarding the details of the car. Carmax quoted us a price they would purchase the car. We were wondering if when we got there they would negotiate but they did not. It was really wonderful. The wait was a little longer than expected but the experience was great.

I am extremely happy with my decision to sell my vehicle to CarMax. I went online and keyed in my VIN which brought up my vehicle details. I then entered additional information associated with my truck and uploaded pictures. I was immediately given a very generous offer in writing which was good for 10 days. I made an appointment which fit into my schedule - and once all of my information was verified I was immediately paid the exact amount of the online offer. I was skeptical and expected to be lowballed, as my experience with car dealers in the past has not always been ideal or pleasant. I am extremely pleased that I chose to sell my used vehicle to CarMax. They have gained a loyal customer.

Unfortunately I had to return my car not even 48 hours after purchasing it. The car was great just not for me.Dean was the salesman who helped me out. And Dean did the damn thing!! I highly recommend seeing this guy for your car purchasing needs.Returning the car was a breeze. A shout out to Roger for his help!

I was really satisfied with the way you guys kept your offer.. I also liked that it was easy in and out.. I was very pleased with the outcome of my sale!. Thank you

HELPED ME SALE MY 2013 CAMARO SS FOR 20,000.00..... 5,000 MORE THAN WHAT I WAS GOING TO TRADE IT IN FOR.......

Overall I’m more happy than not due to your company giving me the best offer price for my Jeep. However if we’re talking solely about my feelings on the efficiency and customer service I’d absolutely never come back and never refer anyone to you. I called before every appointment to make sure everything was ready at the office and to clarify the documents and I did and didn’t have and without fail even on the third time I was asked to return to make the sell, there was still an over two hour wait for them to rescan documents I already gave them and for them to reprint papers they said they already had ready or to just send me away to come back another day. Again yay for having the best monetary offer but overall did not have a good experience.

We sold a car to them. Even though the transmission was bad, they did their best to give us the best deal considering. It was bitter sweet, because while we took a loss due to a Shady car lot deal gone horribly wrong, we didnt lose everything thanks to Carmaxs willingness to take it off of our hands for something. Of course we didnt get all we got burned for, but it was better than walking away empty handed. Thank you CarMax!!

Carmax Palmdale: Excellent Service, really good advice. We almost bought a car, but when representative noticed that we were not fully happy, he advised us on how to transfer another one, even though it would not be sold via him. We appreciated it.Only disadvantage: We wanted to transfer a car from Palmdale to Riverside, but we were not able to do it online. The hotline told us, it was not possible. Once in Palmdale, the transfer was possible, all of a sudden. It is also not clear, why some transfers cost 99 Dollars, and others are free.

This was the first time I used CarMax. The process was very efficient and handled quickly. I had researched used car prices and feel I got a fair price for my vehicle. I also found all of your staff to be friendly and helpful. I would definitely use CarMax again and recommend you to friends.

Great experience. smooth and stress free.Fast and easy to buy a used car.90 days return policy.I strongly recommend it.My precious 2015 Prius From CARMAX.Thank you!

I bought a car a couple months ago from CarMax and it was missing the cap on one of the rims which I brought up when purchasing the vehicle. They told me that they would replace that one and if they couldn’t find the matching one, they would order 4 new caps that would match. I purchased the vehicle and after 2 months of me calling them and being led on, they finally told me that they will not be replacing the cap nor will they give me a new set of caps to replace them. When purchasing a vehicle from this company, be careful of the repairs that they say they will make. They make promises just to get the customer out of the door.

When I thought of Carmax I thought of “used car salesmen” (bad word), however our Sales Consultant, Roy Iswanto from Riverside, Ca. is friendly, honest and was truly dedicated.. he kept us informed every step of the way, he answered all our questions and addressed all our concerns.Definitely will return. Completely redefined “used car salesmen” for me.

The customer experience was excellent from the entrance till I left. I met 3 awesome ladies and they were so kind and professional.

My experience was awful. The blonde girl working in the cashier’s office was beyond rude and disrespectful. She should not be working there. I would give zero stars if I could.

I had the opportunity to purchase a vehicle from CarMax in Riverside yesterday. It was the best car purchase experience I have ever had. I am hearing impaired since birth and wear hearing aids and with everyone wearing masks these days I cant read their lips. My sales person was Tony Cabral, he is the most patient and understanding young man I have met in a very long time. He walked me through the entire purchase process with CarMax and explained everything thoroughly at a speech level I could hear, and when I couldnt hear him he did not get rude with me when he had to repeat himself. Tony Cabral I cant thank you enough for your kindness, you are a great sales person and CarMax should reward you.

The price was right, same as online offer. Told selling process would take 45 minutes. It actually took 3 1/2 hours!

Early to our appointment. They were 30 minutes late calling us in to discuss the car we reserved. He didnt even know which one. Irritating....Then Paula stepped in.We test drove the Nissan, provided a few documents, signed the papers and were done!Only 90 minutes! AMAZING!The FASTEST AND FRIENDLIEST CAR BUYING EXPERIENCE in 20 years of buying cars!

My experience with my sales person Frank was the best! He was so helpful, with strong customer service skills. Went completely above and beyond to try to help me. Please ask for Frank “Paco”. He is the best!

Excellent service from everyone staff member I was in contact with. I sold my car to carmax and what I was quoted Online was what I was given. Would definitely recommend

Our Salesperson Dominic was not pushy and very personable. Which made our shopping experience great!

Service is bad they have cars on the lot and doesnt specify if its sold or penden Waste your time

Sales man made it a great experience.Would recommend to my .

I was jovial with such people at carmax. Everyone I came in contact with was friendly and helpful. My husband and I gave up trying to find him a vehicle. Carmax was our last stop. The other places the people were mean and unfriendly. No one took the time like Maria Polk did with us and I liked her overwhelming spirit which lead me to purchase a car. We left carmax full of happiness with our two cars.

I went to the CarMax of Riverside and the transaction to sell my used car was simple and quick. I received my official offer which matched the online offer and sold the car in about an hour. The 4 star is due to their phone service/customer service which will take over 30 mins if you are lucky to be able yo talk to someone.

I bought a 4 year old car getting ready to turn 60k on miles. The sunroof squeaks, the service shifter light came on AND the check engine light came on - all within 6 days of purchase. They took the car in for repairs and told me I should get it back Monday - this was Wednesday - so in 6 days. Friday I got a text saying the parts that were expected came in, but there were two other cars in front of mine, so I wont get my car back until Wednesday (maybe) or 8 days after drop off...thats longer than Ive owned the car! I understand the service department isnt open on the weekends - maybe they should be! Very disappointed.

Absolutely amazing car buying experience here. Came here after Drive Time in Riverside left a sour taste in our mouth. My fiancé and I were in the market for a used vehicle so we decided to try Carmax, afterhearing good things. Marcus was our salesman and he was amazing! We highly recommend you do business with him, he treats you with respect. He is transparent about everything and everything is laid out on a screen for you to follow along while he puts together information for your car loan. The whole experience was so stress free he made us feel comfortable and not rushed. I LOVE that he thoroughly went over financing details for us and asked us if we understood everything before he proceeded. If we didnt he would explain more in detail to give us a better understanding. In short, Marcus was amazing and we got an amazing deal on a 2017 Volkswagen Jetta with 19,000 miles on it in perfect condition, previously belonging to one owner (a business exec) and well maintained and properly documented. Marcus explained they dont put anything on the lot unless it passes a very strict testing process, and no salvaged or problematic cars are ever sold at their discretion. Basically. Theyre not gonna sell you a car that might break down in several months. But of something were to happen, we purchased the extended warranty for anything that goes wrong with the car up to 125,000 miles. Completely covered when we pay a deductible of 500, an amount which we also got to choose. We left Carmax with a brand new car thanks to Marcus, he got us in and out asap with 2 hours left till closing he made it happen! Hes the best, buy a car from Marcus! Thank you!!

Selling process was great until I was told after signing paperwork that there will be a 10 day hold on payment check. I gave carmax the pink slip and my car and expect for my payment to be given in a timely manner as well instead of having to be car less until check clears. Big corporation and cant provide a cashiers check or even cash. You guys need to explain to the customer about the hold instead of having customer sign paperwork and telling them after. I lost a great deal on a truck due to this issue.

I am 68 years old and have purchased many cars in my lifetime. I have to say that this was the BEST Car Buying experience EVER!! No Pressure, No BS, just good old fashioned helpful & PLEASANT Sales associates who take their time to help any way they can. I highly recommend anyone thinking about buying a car to purchase it from CarMax. You’ll be glad you did!

This was our second experience with Car Max. The first one, when we got our daughter a car three years ago, was amazing from beginning to end, which is why we came back when it was time to get my son a car. The purchase part of the experience was fast and easy. They transferred a car for us quickly and set up an appointment for us by text right away. Our sales rep was friendly and knowledgeable. We paid cash, so signing out documents was pretty stress-free. That is where the good experience ends. The second day, we noticed that the brakes squealed so we called and made an appointment with the service department. They offered us a loaner (we didn’t think they did that) and we got an appointment for the next week. On the day of the appointment we were told that we couldn’t get a loaner because it wasn’t overnight. We rearranged our day a bit but they tried to make it up by getting us a Lyft from and back to the dealer that afternoon. We picked up the car and it was better but within a day it started to squeal again. Then, the tire pressure indicator went on even though tires were fine. We called again to make an appointment, but this time we were told it was going to be almost two weeks before we could be seen. We were concerned because of the possible safety issue of the brakes and tires so we asked for the service manager to call us. We didn’t get a call from him so we called the next day and voiced our concerns to the manager. He apologized but said we could not come in any sooner due to their shortage of service technicians. We will be very close to the 30-day return day by the time we take the car in the second time, so I hope they fix it or we will have to return a car that my son has grown fond of. If they can fix the car and I don’t have to return it, I will update my review.

Wonderful experience. Great employees, Scott was very informative and helpful!

From website to dealership the process was smooth and hassle-free. Definitely will be a repeat customer.

It was an effortless, stress free, and pleasant car buying experience.

My experience was fast, smooth and easy and I got the right price for my vehicle.

My experience with carmax was very good. I have bad credit and that wasnt an issue, well beyond the higher APR but thats expected anywhere. Beyond that I was able to find my wife and I the perfect car for us. It was still within our budget. The process the use there was streamline and effective. I went into the building at about 10am and was able to drive the new car to work at 1pm all together the longest part was my fault because I apparently forgot all my passwords in to my various accounts and also had to transfer money but in hindsight it May have been avoided by listening to my wife in the first place. All of that said I enjoyed the experience and wouldnt mind doing it again and Im glad I decided to go with Carmax.

This was my first visit to CarMax. I had received an online offer and brought my car in for assessment. They were very efficient and organized. The process was so easy. Spoke with Sales department before I left, and they were extremely nice and helpful. I will definitely be returning to this CarMax.

You guys are awesome thank you so much carmaxMe and my family were greeting with big smileyou guys took care of us from the moment we step in to the car lobbyto the end with big smile love it.... I will shop again at car max great job guys.

Mark was very nice! Everything went smoothly 😀 will go back again

First everyone is very kind. But Juan was Absolutely amazing. Patient, kind great listener the Best Customer service.

Just purchased a KIA K5(wolf grey) Thank you CarMax Riverside ❤️

I received a quote online to sell my car and went in to the sales department to start my process. I had the pleasure of working with Regine. She made the whole process easy to understand and was very friendly. The whole office seemed to have a good vibe to it! I highly recommend Riverside CarMax!

Sold a vehicle to CarMax. Process was smooth. I had some extra paperwork that had to be completed, but that went well too. Got a fair price for our vehicle. Overall well satisfied! All done in less than 2 hours.

The service is great. The only thing is, they could do better at cleaning the cars. The car was dirty inside. I had to do an immediate detail. I gave purchased cars before and never had to do my own detail

I pick this up at Carmax never could be happier 2017 Mustang GT #Completepcsp

At CarMax it is so fun and simple to find a car! The knowledgeable sales staff are friendly and efficient. All the information about each vehicle is available and at the ready. Social distancing and mask wearing are practiced with great discipline. What I enjoy best is the honesty. No sneaky snake oil salesman here.Ask for Danny

Great experience overall went picked what I liked drove out with a car. People were very helpful and patient.

I put a car on hold online .Drove to the store only to find out they sold it. I did not get courtesy call to notify me. Fine. I went to the lot to look at other cars. Came inside with 3 cars in mind. I tell them I want to test drive these 3 cars. Anthony tells me all the 3 cars I want to look at are unavailable. I ask why, and he tells me They were recently put on hold online for other customers. What ?! So, I couldnt look at any cars because they were able to put cars on hold for other people, but not for me ? Anthony the representative that helped me . Literally told me : Yeah, your car was transferred yesterday and was sold yesterday. The cars you want to see are all on hold. I cant show them. No apology. No remedy. No customer service skills. No empathy. Do not go to this car max ! They are a joke. Or at least Anthony was .

The reps were terrific but, I have to say, I bought a car because I needed a car. We had to turn it in for repair within a week of having it. Carmax provided a ride home when we turned it in for repair but once the engine or transmission light came on and it took a week to fix, I was pretty upset. So having to pay an Uber driver pick me up to pick the car up upset me again. Now we are 3 weeks down the road and the problem is happening again. We are going to be giving the car back. Just waiting to rent a car.

Bought my camry here. Service was excellent.

I went to CarMax to sell a car. I first obtained an online quote via carmax.com and set an appointment. On appointment day the CarMax staff was prompt and courteous. Took longer than I wanted to complete the transaction, but maybe it was a busy day for them. Final amount offered for the car matched the online quote - no fuss, no negotiating. Final transaction and all DMV paperwork explained and taken care of by courteous CarMax staff. Will definitely sell a car this way again.

Working with carmax was an easy process (VERY easy). Lower star rating here simply because I was told the process would take an hour and it took a full 2 hours to process. So, although it was a long process, you wouldve gotten full start here if the staff wouldve just told me Its going to take up to 2 hours.

Bought my truck there it is a nice place and they did a good job.

Truly a place I did not mind doing business with. My sales representative whats courteous knowledgeable and a professional. He listened to what I had to say did not waste my time and that I appreciate it would definitely do business with this location again

Fast friendly had no problem with anything even gave me a lil discount cuz the price was off by 10$ which isnt bad

My girlfriend made an appointment two weeks ago to have to shocks replaced on her 2016 Mercedes cla 250. We got to the service department today only to be told no one ever booked our appointment. We had to drive all the way from Palm Springs to find this out. Dont waste your time with people who dont follow through simple as that.

I took my son in this past weekend to buy his first car. We were treated like Family and everything was smooth sailing. I highly suggest that you ask for R.J. When going in if you haven’t already been speaking to a salesman. He was wonderful and wanted to make sure we were happy more than he needed the sale. He is definitely a great addition to the car max team. Because of him alone we will be back.

All I can say is: get the extended limited warranty when you buy here. It saved me so much money! All I had was a $50 copay for hundreds, maybe more than $1000 worth of work. Art was the employee who hooked me up in the Service dept. He was very nice and reached out often to update me while my car was being repaired. Definitely recommend getting your car serviced here.

Excellent! I will never try to sell a car any where else . Let me start by saying, A friend told me about CarMax they said they will give you top dollar for your car . I was a bit skeptical although I gave it a try.The minute I walked into this place they were so friendly, not in a regular salesperson way trying to make Money off of you, just genuine .Carmax has definitely got my business and I will be telling friends and family.

Very helpful would recommend family and friends to go check it out

Total waste of time. Made an appointment, drove an hour out. Was excited to do a test drive, cat wouldnt even start. Said oh maybe a throttle issue...still tried to sell me the car! It wont even start. GTFOH

I expected to spend around an hour consummating the transaction since you’d made an offer online which I found acceptable. Instead, I waited for three hours because no one called me a free the appraisal was completed and after the documentation and draft was printed.I would have left without selling the car but I’d invested so much time (unnecessarily) that I felt compelled to complete the transaction.I’ll never sell another vehicle to Carmax.

Awesome. Best place to sell a car. Friendly agents

The process was pretty fast! I was able to sell my car with less than 45 min

Everyone was extremely courteous and helpful. CarMax was able to transfer two different cars to a location near me and they were willing to work with me until I was satisfied with my choice.

Great price for cars, i visit this place twice and each time i sell my car with good profit.

Maria was great. Took the time to explain everything needed to make the deal. Great customer service 👏

I don’t even understand how there’s so many good reviews up until the car trouble ! I couldn’t even get the car and I had horrible customer service! Got pre-approved went through the actual financing got financed ! Mind you it’s covid so no one wants to deal with going to the store ! So I had a home delivery everything was said and done by everybody other than the people I originally spoke to ! Was happy no problems then my vehicle made it to riverside got no updates what so ever I had to reach out myself to find out the car had multiple emissions recalls so here we are a month later to only find out the process wasent fully completed even though they received EVERYTHING bank statements, I’d card, credit card bill all my personal stuff ! I even paid 200 dollars to add the car to my insurance which already carries 5 fully covered vehicles ! Never had I ever dealt with this type of miss communication, negligent customer care ! I took the car off my insurance and informed who I thought to be a manager I NO longer wanted the vehicle or to do business with CarMax anymore and yet someone reaches out to tell me the vehicle has FINALLY been completed smh No thank you ! I rather deal with a buy here pay here !

I will buy all my cars from carmax if possible. Great experience. No hidden fees no time wastage. Did most of the paperwork over the phone days before I got there to test drive. Such a pleasant experience.

Anthony, Jazmin and Kat were awesome. Exceptional experience selling my expiring lease. The best!

Easy, gave me exactly what they quoted me online...Every one was friendly and got me in and out quickly.Nice experience.

I loved my experience with carmax until I called within the 3 month warranty because my breaks were squeaky I took it in and they were still squeaky! I guarantee they didn’t do absolutely anything to my brakes I bought my car last year December and three months were up In March

Had the best sales experience. This is the 2nd Cadillac I buy at Carmax. I love the fact the I didnt have to haggle with a salesperson. I hate the let me talk to my manager speech. Carmax you have the best and you have the best sales people ever.

I dont like writing negative reviews but I am genuinely upset! Everything is great until you have car trouble... the service department is horrible! You get 90 day guarantee with your purchase and you can purchase the additional maxcare but guess what??? Theres no sense of urgency when your check engine light comes on, they make you wait weeks for an appointment, they dont care that you need to take time off work to even make it to the appointment and then make you wait another 2 weeks for the parts that they said they would have the next day and on top of that expect you to make another appointment to get it fixed???? How unsafe is this practice, I wish I never bought a car here and believed their lies about their wonderful service and everything they have to offer when you buy from them. Ill never recommend anyone purchase a car from here.

Sales person are always in a nice mode. Very helpful.

Best car buying experience I have ever had. Friendly, no pressure, sales staff. 30 day test drive. And if you find a car at a different Carmax location they will deliver it to you.

Ive being buying and selling used cars from CarMax for many years. Last week I sold another car to CarMax. The whole process was very smooth and pleasant from beginning to end. The price they offered was thousands better than car dealers price. Very happy long term customer. Ill be continue using their service in the future. Great job!

Ana is wonderful and also roy very professional explain everything very patient these 2 were very helpful

I wanted to sell my extra car that I no longer needed. I got price quotes from all the major - and some lesser known - wholesale buyers. None was able to match Carmaxs offer.Some of those buyers contacted me by phone and assured me that they will give me the best deal; we will do whatever it takes to beat Carmaxs offer they said. Turned out to a hollow promise. The highest offer I got was $800 less than Carmax. For me, the choice was clear. I did talk to a number of friends and they all, without exception, confirmed they got the best and fairest deal from Carmax, it made me feel so good that I made the right decision. Thank you CARMAX.

Nice, Friendly and Professional service!

Great place to get a car. They took my car and gave me a good offer. I test drove a new car, ended up getting it. They made me comfortable and took care of everything. I would recommend this place to anyone.

Went online to get an offer to sell my car. The process was pretty simple. Got an offer that was much higher than I was expecting. In fact, the offer was 7 times higher than what Carvana was offering. I scheduled an appointment online. When I showed up at Carmax, I checked in, waited about 10-15 minutes while they did the inspection and compared it with my online offer. They accepted the full amount of the online offer and about 30 minutes later I was signing away my car and walking out with a check in hand. It was the easiest experience ever, the best value Ive ever received for a trade-in and the least amount of time Ive had to talk to people at the dealership. It was just over an hour from checking in to walking out with a check and less than 10 minutes talking to anyone. Super happy with the transaction and the process.

Only two stars here the customer service here is absolutely atrocious. After finding our car and going through the initial paperwork it took us over two hours to wait and sign the final paperwork. This is the third Carmax that I have bought a car from and I will never be returning to this location again.Hands down the WORST. Find another Carmax to deal with save your time and energy.

Very helpful very friendly and very fast

What a refreshing change from typical car shopping. It was low on pressure, high on information, and with a level of transparency that was unexpected...

Price offered for my car was fair. Carmax employees were friendly and helpful. They seemed to know what they were doing to get the transfer made.

Bought my Range Rover from them at their Ruverside location. Such wonderful people and made this process so easy. Lots of inventory of cars to choose from. I highly recommend this place.

Super friendly just waited long time and forgot a lot of things I had to ask for the stuff needed

Outstanding and exemplary customer service from Anthony. If not for him, this review would have been 1 or 2 stars. Wait time to actually get the car and DMV documents generated was way too long. I was there from store opening til later in the afternoon and had moments of just sitting outside waiting for updates, even with 3rd party financing already approved. Once in the signing area, the doc rep was expeditious, friendly, and professional. Car detail, paint, and delivery presentation was pretty disappointing given the amount of time that was spent waiting for it to be ready and the fact that the car had just over only 5k miles on it. Purchased car will need new tires soon. Wish I couldve swapped as my trade’s tires as they were new.

DO NOT BUY A CAR FROM CARMAX. I bought a car from CarMax Riverside 5 months ago for $12,000 and now its being appraised at $100 because of the constant mechanical difficulties that eventually killed the car. I had their MaxCare service but had to cancel 2 months ago in order to save money. I asked if they could reinstate it but was told no by the dealership, by customer service and finally by the highest levels of customer relations. While I was on hold trying to deal with this their slogan We stand behind every vehicle we sell kept playing - THIS IS A LIE - CarMax does not stand behind their vehicles. On my final call with the highest levels of customer relations I asked them Do you stand behind your vehicles? and I was met with silence on the other end. These people are THIEVES, stay far away from CarMax.

I went to the Riverside location and left with a dirty car with with stains. When they brought the car out and I asked about it they made it seem like I was doing the most. The tire pressure was on and they told me it needed time to reset. Wrong the tire had a nail in it. I also had to go pay $200 for oil change and to change the filters because nothing was done on the car. While getting the oil change they let me know the guard on the bottom of my car was bent and broken. When I tried to call and ask about it I kept getting transferred like no one wanted to deal with me. None of this was disclosed to me. I had a terrible experience and I wouldn’t recommend CarMax to anyone I know.

Financed a car with the riverside Carmax on Sunday with $3,000 down, they sat me down went through the paperwork and showed me an inspection sheet that they do on “ All vehicles” that are sold there. Took it home Sunday and on Monday the car had a low oil pressure code so I took it back to them. The service team said that car got sold once before I bought it and brought back with engine and transmission issues and it should not have been sold and it shouldn’t have been on the lot. So they lied to me about the inspection it went through? Very upset about this place and how they treated me when I went back to get my money back. No one had an answer on why the car was sold to me.

Purchased a car at night that had a chip in the windshield of it, they couldn’t do anything to fix / repair it. Sunroof motor went out on my car a few days after I purchased... their service center leaves you on hold for excessive amounts of time & has excuses of being “busy” they ordered the incorrect part for my car & have yet been able to provide me with a status update as to when I’ll get my car back. I WILL NEVER BUY A CAR FROM CARMAX AGAIN!

We got an online quote for our used vehicle and we’re happy they gave us what they quoted us. Very professional and easy.