Same day service at a fair price!Highly recommended

Great service! Friendly atmosphere! Highly recommended! ❤

Great guys. Great service. They dont try to bilk you for money or add on services you dont need.

Always had a great experience.

The owner called to argue about the oil cap being tightened to the point it broke metal in the oil pan of a BMW. I feel it was done on purpose due to the fact it was pointed out that the price of the light was less there was no communication about getting the wrong part and correcting the bill. THE OWNER THEN SAYS “ If I was to do something to your car it wouldn’t be to mess with the oil cap that’s the wackiest thing ever” Also admitted that as a mechanic he will try to get over on women. The point of the review is to be aware of shady things not everyone is honest nor professional!

Honest, great service!

Experienced, trustworthy, great mechanics! Thank you!

Have been coming here over 25 years.Best work at fair price and wont up sell youOn unnecessary repairs. I live 26 miles awayWhat does that tell you. New shop in Spencerport only 9 miles away. Dan the owner is now a used car dealer.

The best of the best! Great group of hard working men. Dan Vail and his crew know their stuff, work hard and get the job done right, are affordable and never price gouge their customers. They truly care about their customers safety and are the most honest guys in the business. Ill never bring my car anywhere else. Keep up the great work guys!

Vail Automotive consistently does excellent quality work at a fair price. They even go the extra mile to save the customer unnecessary expense. Theyre honest and wont rip you off. Count me as another satisfied, lifetime customer!

What can I say the last honest mechanics in town. Service is always good they try to get you out Asap, lowest pricing in town and staff is always welcoming and honest wouldnt go anywhere else. Keep up the good work guys.

The guys were great. I pulled right in, was attended to quickly with the cheapest prices Ive experienced! Thanks!!

His relative Matthew vail robbed me of $400 and blocked all communication with me. Maybe give him a talk for me?

WOW, what an amazing experience. Unfortunately I had my tires slashed this weekend. I came into Vail Automotive at 7:30AM on a Monday morning to get help, and I left at 10AM with my car ready for the road. Unbelievably fast, honest work. To whoever slashed my tires, thanks for helping me find a great mechanic in Rochester!! I will certainly be back and will tell all of my friends!

Matt Vail and his crew are top notch guys who do great, honest work. Its clear that theyre passionate about what they do and happy to help their customers. Most recently, I had a back light go out and the boys squeezed me into their schedule and fixed it within 10 mins. Their accountability for booked appointments & bigger jobs is equally good - Ive had all sorts of things done with them from brakes to buying & mounting/aligning tires to doing diagnostic tests & fixing the problem to state inspections and more. Highly recommend these guys.

My brother in law recommended Vail Automotive to me in 1999 and my relationship with their top notch service has lasted longer than my marriage. They have always done excellent work on all of vehicles over the years, foreign and domestic makes. I would be hard pressed to go anywhere else. Dans the man!

They are honest and do great work. I highly recommend

Family owned and operated business. Honest, efficient and knowledgeable.

I came to get my radiator fan replaced as well as the radiator. They called me and told me that they had called all around and no one has my parts available and that I will have to get it from the dealership and that the parts alone would cost over $1,200.I then proceeded to call advance Auto and they had the parts for $130 a piece so they try to get over on me and charge me extra. They are liars and I will not ever do business with them ever again

Dan is always fair and honest and his crew does great work at a very reasonable cost.

Aweful work and customer service .my family went up their to get some work done and its been a week .simple heatng coil . I would not recommend them at all . The owner name is Dan veil. I will be reporting this buisness to the proper authorities

Been going here for years. They are old school solid mechanics. Love these guys- trust them totally

Awesome service, honest and very fair pricing. I would not go anywhere else.

Vail automotive shop has been around for a while and Ive been going to them since 93 and they always do the job right they do it quick and they do it honestly. Vail Automotive unlike dealerships will leave you a little change in your pocket

A great relief to receive quality professional service everytime. My car always feels new after being service with Vail Automotive Thank you for excellent service.

I trust the owner and the mechanics. They are honest and try to negotiate fair payment options.😌

Less than 24 hour turnaround. Family owned business - honest from what I gather. Happy to order and install remanufactured parts. Great communication via Facebook messenger made the appointment setup casual and easy. Will be back for future service!

I have always had phenomenal service from the team at Vail. They are honest, efficient, and hardworking.

My car broke down near Vail Automotive on my lunch break so I pulled into the shop without an appointment. They got me right in and checked out what was going on with my car. They ran diagnostics and pop the hood and realized the wire on my battery came loose. They fixed the wires and made sure the problem was fixed, free of charge. Safe to say I will be bringing my business here in the future.

The owner is honest n dont take advantage of his customer and his prices r very reasonable n his work is satisfactory 100%. I wouldnt go to anyone else to touch my vehicle no matter how bad I may need my truck, I will wait on Vail Automotive to get the job done.Hes the man to go to n I will recommendy friends n others to him without any second thoughts.U will never find anyone as honest as Vail motors.

A mechanic solved a big problem in a hurry so I was able to go on a long trip. Thank you very much and I will definitely be a future customer!

Been going there since 1993 . they never try to sell my daughter or me anything we dont need I appreciate that. For that reason alone I wont go anywhere else. Thanks guys:)

I will not take my vehicles anywhere else. Dan Vail does the right thing the first time for a fair price. Good luck finding a better deal.

I will recomend Vail automotive to everyone that asks! The level of professionalism is second to none here in Rochester. They have been the most honest repair shop I have come accross here in Rochester and the quality of work is superb! Thanks Dan! You now have a life long customer.

Vail Automotive is great. They will find the problem with your car where other places will leave you forking out $$$$ taking pot shots at replacing parts. They arent exactly cheap, but you get what you pay for. Just make sure to get a quote and compare a bit before you have any work done.

Always quick and honest their the best

Honest, Fast, Affordable. So lucky to have them in the Southwedge...

They are always very accommodating and helpful. Ive been going to them for almost 20 years now, and Ive yet to be dissatisfied.

Great honest service when getting my front brakes done!

Quick and sold work, fair prices and good communication. More than you can normally hope for in a mechanic.

They do an outstanding job on every car I have

Reliable service as well as friendly and timely.

Excellent experiences, been goin there Vails for 30 years plus

Solid repair work. Honest. Affordable.

Dan is a good, old fashioned, honest mechanic!

Very good rates, recommends repairs where needed

Quality work and very fair, especially with my old beat-up car :)

Hes quite expensive and doesnt do the best job

Great service!

Overpriced, took a lot longer than they quoted

Good and honest professionals

Best mechanic in the area, ugly but honest!

Only place I will go