I’ve had to replace iPhone screens more than I care to recall. Through the years I’ve tried going back to Apple and various service companies that specialize in these repairs. I’ve never had such a good experience as I did today when I went to Pod Drop. Why?1) Excellent and friendly customer service. IWas in a rush because I worked today and wasn’t able to get in until 1 hour before close. Danny was awesome to commit to helping me in a crunch. He also went above and beyond with the repair as he tested the phone to make sure it could be restored from iCloud. We talked for a bit and I can tell he’s an honest professional who takes pride in his business and taking care of customers.2) Price. It was well below any other time I’ve paid for screen repair. I was expecting to pay more because the location is in Rochester…but I was wrong. It was a great value.3) Added bonus. They give you a free screen protector with a screen replacement. It’s a nice added bonus.The Pod Drop is now the place I’ll go every time we drop one of our devices!

I walked in and needed the back of my phone screen repaired in order to trade my phone in for a new one! The man at the front said that sometimes the back does not need fixed for trades-ins so I should ask my provider before paying. Turns out I did not need it fixed! Honest and hard workers! I will come back here for all of my future repairs!

Phone got ran over countless times. Brought it in for them to offer their thoughts. Instead they clean it up a bit and put a new screen to see if it would work at no charge. I decided not to try and fix though. Even without me giving them any business, they still insisted I take a loaner phone just so I could text and call who I needed at no charge for a couple days. I would recommend working with these guys simply because they are genuinely caring people and not trying to rip you off.

The best place ever to go!! I won’t go any other place. The guys here are so sweet and will give you the best deal on whatever you need done. Come here for all your phone fixing needs!!!

I always come here when I break my phone (which is so often) and he always does exactly what he’s supposed to do! I also bought a used phone here and it’s perfect and he set up everything for me. This is my go-to place for all my devices and there’s nowhere else I’d go. I love the customer service and they’re quick with everything. Very trustworthy.

I took my wife’s phone here thinking that I cracked the screen after dropping it. They let me know it was actually just the screen protector that was damaged and put on new screen protectors for both of our phones for free. They could’ve went along and charged me $150 to “replace the screen” that I thought was damaged but they were honest and took care of us. Greatly appreciated!

Professional and kind people. Ive had my ipod classic for 11 years and thought I was doomed when my headphone jack went and my battery wouldnt stay charged for more than a few hours. They got me in same day I called and had my ipod classic back within a few hours. Works great! Great Prices too! Thanks so much again guys!

Stopped in today thinking I needed to replace the broken glass on the back of my iPhone before returning it. They quickly picked up the phone and called Verizon on my behalf and determined Verizon was accepting iPhones back as long as the front screens werent damaged. Saved me $$$! So nice to work with a store that isnt constantly trying to milk every dollar out of you and willing to help! Highly recommend this store!

Danny and Sam are the best. I’ve gotten everything from phone batteries to screens to cameras to speakers fixed. I’ve also bought several phones from them too. The Pod Drop in Rochester is the only place I’ll go to get my phones worked on and or get high quality used phones from. I’ll never buy used phones from anyone else ever again.

The Pod Drop was recommended to me and they did not disappoint! I would give them 10/5 stars if I could! My charging port and headphone jack wasnt working and they took care of me and fixed the problem like it was nothing. My screen protector was cracked and they put a new on for me at no charge even after I told them I already had one ordered! They go above and beyond and make you feel at home. I live 35 minutes from The Pod Drop but let me tell you it was worth it and they have my business for life!

My screen was cracked. I called and spoke to Sam. He was closing up shop yet told me to come in and he would fix it. He let me in fixed my phone quickly and replaced batteries in 15 minutes. Great Sevice! Thanks Sam.

Fast, courteous and helpful fixing my iPhone 12. Also found a great new case. Highly recommend.

Pod Drop is great! Even with ordering my phone screen, I was shocked at how quick they fixed my cracked screen! He even gave me a phone to use while they were fixing mine. Highly recommend! Very friendly and easy to work with AND an amazing price!

I was so impressed with the team at pod drop. I took my daughters cracked screen iPad in for repair, and despite how busy they were they managed to turn it around in 24 hours specially for me because we are moving next week and needed it urgently.Thank you Sam, we really appreciated the awesome customer service!

Very quick and efficient, so helpful both on the phone and in person! Highly recommend coming here when you’re in a pickle like I was! I talked to Danny when I was here and he is amazing☺️

EXCELLENT!!! I had a problem with my SIM card and I was graciously helped and very satisfied with my service. I would NOT hesitate to go back or tell others of my great experience. I only wish others would be as nice, polite, and competent at THE POD DROP!!!!!

Danny was incredibly knowledgable and very helpful with our Android issues. I highly recommend the Pod Drop for help with any and all of your devices.

Super quick super easy, told me what’d they’d be doing and it came out perfect no problems and done right on time!! Definitely will recommend to others

We have been going to Danny for years for help with our cell phones - he is always SO HELPFUL and patient and pleasant!!! He is just a WONDERFUL human being!! Today he spent a lot of time problem solving an issue for me with my iphone and again he was SO HELPFUL and NICE!!! I cant thank him enough - and Sam too!! The BEST customer service I have ever had!!! A+

Danny was amazing!!!! I had stopped into Verizon to get help with my phone and I was told to come to the pod drop, that they are the best. They are the best, Danny was able to help me fix my phone and eased my mind. You will not be disappointed!!!

My go to place to fix my phone or put a new screen protector on love it there great workers very nice

Excellent 20 minute service! Sam was very helpful and quick, even put the free screen protector for me.

Love it here! We have had nothing but great experiences every time. My daughter and I went in yesterday to get her a screen protector for her iphone....He suggested I get a new one as well. He replaced both of our screen protectors for FREE! This is a free service they offer for iphones. Amazing. They are always very friendly and helpful. Try them out - You will be happy you did!

Excellent service, very competitive prices, and very quick service! Replaced a cracked screen and battery on my wifes iPhone in just over an hour. Danny was very helpful. Ill never go any other place for service.

Called and scheduled an appointment the next day. They were very friendly and fixed the cracked back glass of my phone in a couple of hours.

Super prompt service. had an old iphone with a weak battery. for $50 i got a new battery installed in 30 minutes. so happy. think you.

Danny and team took care of me like no other when I went to drop off my wife’s iPhone. Screen was fixed quickly and works like new. I accidentally told himI had a different model iPhone which would have been a more expensive screen. He could have easily kept the up charge without saying a word but made sure to give me the lower price. He also throws in a screen protector and cleaned the charging port. I mentioned mine was dirty as well and he cleaned it and gave me a screen saver as well! Hope me and my wife don’t break another screen but if I do, I know where to go.

Very helpful, Great prices. Fixed my sons screen twice. Did a great job both times.

I highly recommend The Pod Drop. My iPhone 12 wouldnt start. The rep helped troubleshoot my issue and provided me with a loaner phone to borrow (no charge). I have used this service for broken screens, etc. several times and they are always patient and ultimately help me solve my issues.

The service here is absolutely fantastic. I am a repeat customer, I have been here more than a dozen times over the last few years. I have always been very pleased.

5 Star “All-the-Way!”I went in for a cracked screen and it was repaired very quickly and at a low price that I wasn’t expectingSam is an outstanding tech that not only repaired my issue but, cleaned and performed maintenance as well. I am now a customer for life!Thanks again Sam!

Nice people handling the repairs . Reasonable pricing. Fast service . AAA+++

I went into the pod drop today and I was greeted and let me say that these guys absolutely are amazing. I am able to hear out of my phone now and they educated me on why this was going on. The man in charge (sorry I did not get a name) he was so helpful. Made sure I left happy and he didn’t even charge me. I will definitely be using them all the time for any issues with my phone.

Danny and his team are amazing. They took great care in fixing my iPad with a quick turnaround. It’s the only place I’ll take my phones and tablets for repair.

Excellent service and great prices! Highly recommend.

The best service in Rochester Hill-Troy area. I highly recommend you visit this store for all your cellphone needs

Danny is the best. He is not about taking your money and tells u the truth. I take all my stuff to him he is the BEST!!!Kristina kado

The Pod Drop is a life saver! I was locked out of my phone for days and so concerned about my parents after their second vaccine. With the Apple Stores closed during the pandemic, I dont know what I would have done without their help!

Great place to repair and iPad or iPhone ! The workers here are friendly and are very knowledgeable. They fixed two damaged ipads of mine, one was a very complex repair to the home button, which turned out quite well. Now both are back in action and the family is very happy. I recommend you stop in to visit if you have a repair need. When you bring your gadget in, they will review the problem, give you advice on what it would take to fix it and if its worth fixing... The pricing they offer for the two repairs was very reasonable. Great store ! Im very happy with their service.p.s. Also, they have a large selection of phone cases on display if your looking to buy one.

Really great people at this shop. Quick turnaround and quality work at a fair price.

Clear communication and response. First screen replacment did not work properly but they changed it out for a new one quickly.

No wait. Store was immaculate and well lit. Thought I was going deaf due to my inability to hear clearly through phone ear piece. Store owner (very pleasant) quickly identified the problem, gave the phone ear screen a quick clean and normal volume returned! Installed a screen saver as a bonus. Did not charge and refused to take money for either service. Thought I was dreaming! Great service experience!!!

Great, honest and fast service! Won’t hesitate to come back for repairs if needed in the future.

If you are looking for a place to get your Apple device fixed stop looking and call them. Danny and team were able to get a water damaged iPhone working for me and save all the data too. Great prices. Great customer service. Would recommend without any hesitation and I can’t say that for many businesses!

I shattered my Apple Watch screen and was looking to get it replaced. I called The Pod Drop and they walked me through the pricing. They were so honest and told me it would be more money to replace than it would be to just go buy a new one. They were right! They also told me that if I replaced the screen, it would break the waterproof seal. I so appreciate their honesty. They could have charged me and not said anything. Because of this, I will definitely be returning next time I need my phone or iPad serviced. Thanks, Pod Drop!

Hands down the best phone repair shop! Amazing service and Danny really knows what he is doing. Recommend 10/10. Your phone screen shatters, pod drop is the place to go. Thank you!!

Amazing fast service! I smashed my phone and the screen would not even respond . I thought the phone and all my photos were history as we were unable to back it up with the touch screen not working. The Pod Drop was able to fix my phone within an hour and is in full working order! Thank you!

My daughter dropped her laptop & broke the screen. Danny was able to order a new part & get it fixed for a fraction of what Best Buy was going to charge. Great service.

They are really nice and generous, they did my little cousins phone for free super nice and my phone looks deans new I love it . And I will most definitely be coming back .😁😁

It was AMAZING! so fast and easy love these guys

Excellent service! Highly recommend.

The Pod Drop fixed my screen protector in less than three minutes and in addition it was all free!!

Danny was awesome. Cleaned my phone and picked some accessories. Works like new for under $80 for all of it. Now I see why they have a 5 star rating with over 100 reviews.

Very friendly, prompt service and knowlegable! No matter how complex the issue they always come through!

I sent my mom here today. I called the store and the owner answered. I explained to him that I was afraid of my mom getting ripped off, etc. The gentleman over the phone assured me that this would not be the case and that he would take care of my mom.My mom got her repair done at half of the price of the other stores I called.Support your small businesses. This is a good, honest small business.Thank you and God bless,Joe

Best repair shop in town!! Danny the owner is great to work with, gives high quality service and uses the best products to perform repairs.

Donny is great and professional. Fixed my phone same day. Highly recommended.

Awesome service very professional, clean environment, very thorough, and reasonable price. I would recommend many more people to come here. iPhone was disabled, they were able to fix it. Thought I’d have travel to Toledo Ohio, because all apple stores were closed in Michigan, due to COVID-19.Thanks again, twin.

Exceptional customer service. 1 day turn around with guidance of best time to drop off. When the 1 day turn around couldn’t be accomplished, offered a free loaner phone while they waited on a part. Overall Danny could not have been more accommodating. If you need iPhone help, do not go anywhere else but this place! Thank you guys!

I took my iPad in to have the screen replaced. They did a phenomenal job and it was finished in less than 48 hours. Great experience!

They were super nice and helpful, no BS! Fixed up my phone very quickly. I would definitely go back and recommend.

Had some water get into my iPhone XR, even though it’s water resistant. The guys took apart my phone and dried and cleaned it out. It has been working perfect ever since! I will be sure to come back for any future phone repair needs.

Really great client service😀 Thank you

Donny at pod drop was super kind and professional. He was able to fix my sons iPad within the same day. This made my sons day and of course mine! Thank you for being so great!!!! I highly recommend using them for your electronic needs 🙌🏻

Very pleased with the repair of my laptop!! Highly recommend!

I dropped my Moto Z3 Play onto 3000 PSI concrete and cracked the LCD display in half. Phone was completely black screened and the display wouldnt work at all. At the Pod Drop they were able to obtain a display for my phone within hours of my dropping it off and after recieving a defective display from their supplier they didnt stop until they got a display for my phone that worked.While I was waiting for the repair of my phone I was supplied with a temporary phone that used my sim card and phone number allowing my life to continue normally.I now have a working phone with a brand new display for a fraction of the cost of buying a new phone. Can not recommend these guys enough.

Simply the best in service, knowledge, respect, and smiles!

Danny rocked. Called for an emergency screen replacement last Thursday. Did the screen as I waited - I had battery issues for some time as well - got that fixed at the same time.Amazing service. There is a reason for all the 5 star reviews.Best friendly professional service ever.They also throw in a free screen protector.Would use them again anytime.

What I cant fix I take there, and refer people who need help with Apple devices. Honest, fair people. Ask for Sam.

I had fear that I’d need a new laptop and I’m a college student. But with Sam and Danny’s help I was able to actually get my laptop back in better condition before the hard drive got knocked out of place (most likely by me). These guys are legit and care about their customers. Please go to tell for all your technology problems. They won’t disappoint.

Amazing!! These guys run a top of the line business. So knowledgeable, extremely professional and trustworthy!! They stand behind their work and get the work you need done very quickly. It’s our number preferred choice!!! We highly recommend Pod Drop to everyone!!

Great customer service and fair prices! Free screen protector even without a purchase. Highly recommend!

I work nearby and I needed to fix my phones screen protector. My experience was super quick, the gentleman was very nice & they fixed my tempered glass for free! I highly recommend The Pod Drop! 👍👍

I called Saturday at 415 to see if they would fix my wifes broken iphone XR screen. They said they close at 5, it usually takes an hr to fix it. They are closed on Sunday but Sam said if I came in the next 15 minutes he would fix it. Sam did a great job staying a few minutes late to make sure the job got done. He even fixed the face ID which the previous repair person had spoiled. They give you a free screen protector and also 60 day warranty for the part. Highly recommend!!

Great service great prices, they really went above and beyond to help me! I will be back and highly recommend them

Ive had multiple people recommend The Pod Drop to me and after recently visiting I have to say: this is the best place to bring your phone for repairs. The customer service is excellent! Dan and his team go above and beyond. The pricing and timing of repairs cant be competed with... youll be in-and-out within the hour and save money. The Pod Drop is convienetly located in downtown Rochester. Worth the visit!

Outstanding service early on a snowy morning. You learn something every day, but I learned two things here. Knowledge and service were complete, and it was very refreshing to me. Imagine; knowledge, friendliness, and complete service in less than 10 minutes. I highly recommend this shop to all who need this type of help!

Fantastic service! Best place to get that cracked screen fixed. Fast and professional. They replace my teenage daughters protective glass every time she breaks it. And SCREEN PROTECTORS ARE FREE for everyone!!!The Pod Drop is right in downtown Rochester. The store front is NOT on Main Street. It is in the East Alley.There is even free parking in the East Alley if you park behind South Street Skate shop. The Pod Drop is just a short walk North from the East Alley.

Quick computer repair and less expensive than we were quoted by a much larger retailer. Great customer service, too. Would definitely recommend.

Nothing is worse when you brake your phone screen.... pod drop is the best! Fixed my galaxy s8 Phone screen super fast! Plus they charged my phone back to 100%! Super friendly staff!

Great prices for a quality service! Thank you for the speedy repairs :)

These guys are awesome. Totally took care of my iPhone XR when piece of charger was broken/stuck inside. Did it fast and saved all my data and saved me from having to buy a new phone!! Also educated me on the best accessories and best chargers since not all after-market/OEM chargers are created equal. Very smart, fair, honest, fast and super customer service oriented.Definitely will be a loyal customer here. They also hooked me up with a nice, high quality screen protector, which is one of the smartest investments one can make for any phone/device.

Danny was amazing in remedying all our iPhone concerns. He is an individual who truly cares about customer service and the full satisfaction of his customers. After throughly analyzing our situation he focused on maintaining a lifelong customer. I will always bring my family phones here with current ownership. If I could give a higher rating I would, as this is the first repair facility I have been to that cares and focuses on countermeasures for their customer base. My original review was on a miscommunication between people and now completely remedied. Also wanted to state that the defect was my inability to zero in on the LED fracture. My fault and Danny was very professional.

This place is the best! They’re so helpful and friendly. Come here for everything!!

These guys are awesome. I took in an iPad and an iPhone that were locked up. My mother who is in an assisted living home had entered the password too many times and the devices locked. Danny took care of everything and we had good discussion about football and the nightlife in downtown Rochester. They got everything fixed and helped me restore the data on my moms devices. Not only did they fix them they would not take any money for the work. For someone in senior care connection to the outside world is so important. These guys went above and beyond. This is the first online review I have ever done so you know my experience was special. Thanks Danny and your crew. You made a difference.

Danny was awesome! Great prices. Quick fix. Never going to the mall again for any repairs.

Great customer service and experience! Took less than an hour to replace a completely smashed iPhone 6 screen. Pricing was reasonable as well.

My daughter dropped her iPod and shattered the screen. Danny the owner provided amazingly quick service at a great price. I highly recommend this store!

I was referred to The Pod Drop. My experience was super quick, the gentleman was very nice & they fixed my tempered glass for free! I highly recommend The Pod Drop!

Whenever my phone is acting up I go here since it’s closer to my workplace and omg they have magic touches, my phone always work when they take a look at it and they are soo nice too! Love going here! ❤️❤️

These guys are awesome. Totally took care of my iPhone XR when piece of charger was broken/stuck inside. Did it fast and saved all my data and saved me from having to buy a new phone!! Also educated me on the best accessories and best chargers since not all after-market/OEM chargers are created equal. Very smart, fair, honest, fast and super customer service oriented.

Remarkable business!!! Gave honest advice that saved us quite a bit of money on a repair that he could have easily done but maybe not the most prudent thing to do with our sons Ipad. Put screen protectors on both my cell phone and my husbands for free. I would absolutely recommend the pod drop in downtown Rochester to anyone who needs repairs to their phone or tablet. The store is clean and comfortable and the gentleman that helped us today was very knowledgeable and friendly.

I just recently took my phone to The Pod Drop regarding my power button that had fallen off and a software update. Danny allowed me to do 2 software updates (for free) at the store since I currently dont have wifi at my place. He even offered to help pay the meter for my parking but I had the change for that. Its my 3rd time taking my phone to this store for various reasons, and every time I am very pleased with the service. Highly recommend.

Yesterday stopped in to get my protected glass replaced, yes it was cracked. Greated so nicely only to find out they are running a promotion for the protected screen replacement at no charge. Within in minutes I had my phone back and it was free. What a very nice suprise. The protected glass looks amazing on the phone. Thanks Pod Drop !

Absolutely incredible service from Sam and Danny. They were quick, friendly and very accommodating. I will be referring everyone that I know to them!! Thanks guys!! :)

The owners are very friendly and professional. Same day service for most things and if they dont have it in stock they will do the best they can to find what youre looking for. Weve purchased all iPhones from them and have been extremely happy and spend less than we would have at Verizon or the Apple store. I cant recommend them highly enough. We wont go anywhere else.

I had a broken Galaxy S8 plus. They had the part in stock and had my phone done in about an hour. The guys here are the real deal. I highly recommend Pod Drop in Rochester. I also picked up an otterbox case reasonably priced too. Thanks for your help Danny and Sam!

I was referred to this place by a friend that said if I had a cracked screen go to this place right in the heart of downtown Rochester ! So I did and I literally was over joyed with how laid back and taken care of everything felt. With your phone sometimes its stressful, making appointments at the Genius Bar or waiting what feels like decades at your services store, but not here. I dropped my phone off (iPhone 6 plus) and had it fixed with a glass screen protector on it in no more than 45 minutes! I was so grateful, Rob, the owner, also hooked me up with a discount on two phone cases and the free screen protector! What a great person and experience with my phone. This was all so stress free and made my whole week! Thank you to everyone at pod drop and keep doing what your doing, you guys are truly awesome! You all know how to make customers keep coming back.. And in a city like Rochester thats what everyone appreciates; good service & a good deal 🙈😍❤️🙏🏼

They were great at trying to fix my daughter’s iPad! They were extremely accommodating and were very quick with their service. Thanks!

I am soo grateful to Danny for the most incredible customer care that Ive experienced in a long time! I went in for problems I was experiencing on an old ifon and he painstakingly spent soo much time straightening it out! Thank U Danny Im a forever customer! U deserve 100 gold stars⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️