Rachel knocked it out of the park for me.Bought Cub Cadet over phone sight unseen from her because she was extremely knowledgeable and helpful. 2 hour drive to pick it up and Rachel jumped on the forklift and put it in the back of my pickup and I was driving away 15min later. INCREDIBLE JOB! Thanks Rachel
Love getting my propane filled rather than paying the exchange prices, but the employees at this location need some work starting with the Store Manager Nikki.. During the colder months I always call first before showing up and its nothing but lies, wrong information, and sheer lack of professionalism from all but maybe 2 of employees. When I express my concerns, theres no care. Attitude from every other employee having to go outside to do the job they signed up for, and the Store Manager telling wrong information on whether the propane is running properly or not.. Best of all when you ask the employees here what they think of the Store Manager, youd think the folks higher up would want someone in there running a better circus.
A really disappointing experience. I bought a Toro riding mower from them for $4100. We called to see if they had it in stock, but they didn’t know and told us to check online. The website said that it would need to be delivered to the store and to expect delivery in two days. I bought the mower and a few minutes later, received an email saying it was ready for pickup. We had to get a friend with a trailer to come into to to help us pick it up. I called the next afternoon to confirm pick up the next day. When we arrived the mower wouldn’t start. They put gas in it and it still wouldn’t start. Then the changed the battery and it still wouldn’t start. We ended up leaving the mower there and cancelling the order. It would’ve been nice had someone checked the thing before confirming the sale or at least had it ready for us to pick up. We wasted our time and our neighbor’s time.
The low rating is a result of a generally messy environment...especially outside. Parking lot is in poor condition and there’s lack of order to the products in display. Inside could use a deep cleaning and some order. All would make for a better shopping experience.
Its the only place I buy my dog food
Waited inside to buy a truck box. Not a single person came to help me at customer service desk. Second time there. First time they were out of stock of truck box mounting j hooks. This visit, 4 weeks later, they have not restocked them. Im disgusted. They have lost all my current and future business. Employees also had no idea what a truck box mounting kit was. Yikes.Update: called phone number like this reply said. After finding out how to talk to a rep(its buried in 10 minutes of automated menus), and then being on wait for 15 minutes, they could not figure out why I was calling. It took multiple attempts to finally have them connect me with someone at that store. They also did not understand and I had to explain why I called. Then, they basically did nothing. And that was it. Sad to see business run this way.
Good selection of products. Friendly and helpful staff. Shelves are stocked with product unlike Fleet Farm. TSC has transitioned from my second choice to my first stop.
Great selection of product and small fishing pond out back
Awesome I started going there when I needed to get my tank for the grill filled. Back left corner of store has great clearance items. You will need them sooner or later. Can’t go wrong here
Good place to buy tools to work Im your yard. Nice people
Tractor Supply Co. in Rochester is the only supplier in the area for what I need and the price is reasonable. But I was disappointed today that none of the employees and some of the customers were not wearing face coverings, which are mandated in Minnesota.
Its great reassurance knowing that I can return anything within 30 days no questions asked. The staff is always helpful. The prices are very comparable with other stores and they price match.
Just like to thank all the employees for there help! It is one of my first go to stores if I need to get what I have to and get back to finish asap. They seem to have whats needed every time.
Perfect store for farming supplies. Not the biggest but has all the necessary items. Toy can order online and have the stuff delivered to the store for pickup. Has a good selection of chicken supplies which other stores dont have. Good prices as well. Reasonable
Propane fill-up for my RV only took a couple minutes. Good price
The staff at tractor supply was friendly and helpful. I first called in the phone to check if fence staples were in such and they where able to help me out. When I showed up they helped me select the right materials for my project.I had to take one star of because of the smell and the general disorganized look of the store. The middle of the store had items randomly arranged and made it difficult to walk through.
The place smell funny. The cashier seemed cool. Customer service decent, answered the phone quickly. They say lowest prices around. Not the case, didnt bother to ask about any price matching policies, I could be ignorant.
Everyone so very helpful. Helped me carry some things to my car. Has the BEST HEAVY FLANNEL SHIRTS . ( not the flimsy thin flannel you see other places.)Schmidt work clothes were the brand i bought for my son. Doesn’t shrink when dried in med. My son just loves them.
Employees did not seem familiar with the store, even though this tractor supply company is a smaller store. Was looking for baler twine and neither employees that I spoke to had any idea where it was and thought it would be outside. Online it shows that it is in stock. Found a used baler twine by the door and an employee says that is forced or purposes only, and then proceeded to tell me that they probably didnt have it. So when exiting the building the exit door stops halfway and hits me in the knee and chest. They should probably get that fixed before someone who is Sue happy comes after them.
Very friendly and helpful. Ann took the time to explain to me about the item I bought. How it works. She was very helpful. I realy like going there. Thank you. And the gentleman that helped me load my wood shaving. Thank you.
I am conflicted in reviewing this store.I have always found what i needed here, and at a fair price.Yet the store is too small to have a good selection of items IMO, most times its easier to simply go straight to fleet farm and find everything you need at one time.The customer service has been hit and miss at times.I will continue to be a customer, i just wish TSC would either expand this location or build a second location on the north end of Rochester.
I love this store! they have the stuff Fleet Farm never does, for my dogs and horse, and garden, and even nice affordable clothing in practical materials and styles for me! Staff are always friendly and helpful,the store is a nice size, and easily navigated, and the prices are usually quite reasonable.
As a country boy living in an urban area I love tractor supply. I can get away on a country vacation by going to Tractor Supply for chicken feed, dog food, cat food, horse supplies, fencing, parts for my tractor and so much more.
Hubby loves it and they have one in the town we are moving to. So happy.
Super helpful guy, Mike, helped find what we needed, let us open the package to be certain it would fit. First really helpful person we found in Rochester area. Kudos.
Nice store with unique selection of lawn and garden decor. Potted plants are in good condition and reasonably priced.
Love this place. Buy all my dog food from there. Always helpful and friendly. The manager is great.
I love the store for all my pet needs. As for the staff in the Rochester store, Im pretty sure everyone was completely baked!
Good propane and chicken feed :D
Very nice store. All of the Fence stuff at TSC is cheaper the Fleet Farm and very nice selection! Great quality chicks in the spring time. Ive had great luck with all my chickens that Ive bought from TSC. Also all of the Chicken supplys is much cheaper then Fleet Farm. Great place to shop!
Great place for lawn and garden supplies. I also buy our dog food there. Lots of parking, good prices.
My family and I go fishing behind the building...lots of fun!
Got a garage stool. works well, not the most comfortable though...
Came for baby chicks, left with lots of other fun things. Clearance stuff was good, nice employees.
I bought some parts washer solvent today and its the good ole fashioned stuff. Cleans grease and grime very well! Makes your hands tingle afterwards. Service still needs improvement.
No required masking. Out of stock of some the items we needed.
Great customer service! Saved me buying a fathers day gift. So helpful! Dad loved it!
Great store. Lots of variety. Good prices.
The service is there is you ask. Dont expect a large investment in help with finding what your looking for.
Wide variety of many useful items, easy access from hwy 63.
Great customer service, decent rewards program, they dont move stuff around so you cant find it, prices comparable to other store like it, someti as they dont have all the items I need but much rather come here than fleetfarm.
Good prices friendly service helpful will shop there again
They offer a small selection of everything from tools to hunting equipment.
Love this store always has selection and different things.
LOVE THEIR CURBSIDE PICKUP!
Good place shop when you need tractor parts
They should rename this store chain residential supply. In the face of other brands like Runnings farm and fleet, and Fleet farm; there is very little reason to go here if you need anything farm related. Like the time we came here for a disc gang axleshaft and they didnt have one on hand, in stock or available for order. At best they have things for ditzy horse people and thats about it.
Staff is friendly, but not as helpful as they used to be due to fairly high turnover rate.
Nice people, quick off loading,dock easy to back into
Excellent selection of tools and high quality clothing for work outdoorsFair prices and friendly staff are ready to serve with a smile.
Neat store....you wouldnt think they offer so much from the size of the building ..but they have everything !
Good place to shop for farm and garden supplies and more
They have great pricing and great items in stock. Shop here often send Employees often to pick things up.
Nice selection, decent prices. I drove down to fill a 100# L.P. tank.
Love this store awesome prices great service the best dog food you can find for the price (4 health) great brand
Love this place! My go to farm store...
Fairly good selection and really good sale prices!
Awsome stote, service and price
Employees are pretty nice and up beat, store always had discounted tools
This place is an absolute joke. Just spent over an hour there to get three things. Every employee I asked had no idea where product was and blew me off. Seems extremely unprofessional to tell a customer you dont know where something is then just walk away. One girl looked up what I needed on her computer, told me they had it then told me its here somewhere and walked away. Will never go here again and will tell everyone I know to shop elsewhere.
Awesome group of employees .. so helpful
They had what we wanted to buy. Friendly and helpful sales clerk.
Great staff, always good deals and great products!
Pet food is the same as the pet stores and cost less.They are very helpful people.
The service was terrible ask a clerk after we found one about a product he new nothing about it or where to look or to go ask someone who may know. Waste of time going there
Many Useful Items For WL
Slightly cramped and cluttered, but had everything we needed! 👍
Great selection, wonderful service. Bought dog and horse supplies!!
Personnel and staff were very helpful in finding and getting ordered everything I was shopping for in the store.
Great staff. Helped me find parts for an older tractor.
Not much left in the store its like theyre going out of business and they sure dont have nothing for the agriculture community
Always very helpful great place to go
Small tools at good prices.
Great prices and everything farm related.
They have all for small farms and large farms
All ways liked TSC but they went downhill on the amount of kids Christmas toys they carry.they used to have A huge selection at Christmas time
Very polite as you enter the store
Well if you like getting sold broken snow blowers then this is the place!!!!!!
Friendly staff! As a truck driver, a little difficult to get to.
I could not find what i needed the guy I asked did not think he had ever seen them
No one works here, never have any parts I need, they do have chickens though
I am a city person and I like walking around here pretending to have a need for half the stuff I walk past on my way to get cheap Timothy hay for my guinea pigs.
Always a great place to shop.
Great prices for pet & farm supplies
Good place to buy farm supplies
They had exactly what I was looking for.
Always a good place to find what you need.
Only place I can get 2xl leather work gloves
Their customer service could use some improvement. Can never find anyone for assistance.
Best place for farmers to shop
Had all the stuff I needed
Always have what we need and some things we dont.
They stopped carrying the dog vitamins we use!
If they dont have it you probably didnt need it anyways
Always friendly and helpfull
Love the place! ♡
Great farm supply
Very poor customer service. I will not be shopping at the Rochester MN store again. Manager was very rude.