user
Mattress Firm Rocklin Crossing
5414 Crossings Dr, Rocklin, CA 95677, United States
Appearance
Mattress Firm Rocklin Crossing
Comments
We
Review №1

Angel is an amazing sales representative. He really takes all of your needs into account when recommending a mattress. He is knowledgeable and follows up on anything you ask about. Also, is great with current promotions and budget.

Ge
Review №2

I visited the mattress firm yesterday with the intent of shopping around for mattresses. I was promptly greeted by a sales associate who had genuine interest in assisting my daughter and myself with finding her the mattress the best fit her needs. Doug was very informative and guided us to exactly what we were looking for. Pricing, selection, and customer service was fantastic. No need to shop around. It was a very smooth process and I would recommend the Mattress Firm at the Rocklin, Sierra College location to anyone. Ask for Doug!

Jo
Review №3

I was simply going to the UPS store next door and made the mistake of walking in here and lying on one of their PURPLE mattresses that had an adjustable raised platform. It was amazing! The sales girl (Bayjou? French name I cant spell) was very patient and low pressure. I liked her and her manager so much, I bought a bed for my guest room, AND a new mattress and adjustable platform for me. The end total was much less than I expected to pay and I would recommend this store to any friend or family member.

Ci
Review №4

The guys got me a really good deal on the bed that I wanted and everything else that I needed I think Im going to be very very happy

Be
Review №5

Salesman Ryan was knowledgeable, helpful, professional and friendly. Our experience was very pleasant and pretty quick as well. Will definitely recommend to family and friends.

da
Review №6

Kind and informative associates who are not pushy. Highly recommend.

Cy
Review №7

Just bought a new king mattress from Keri Davis at Mattress Firm in Rocklin. Keri was AWESOME! She was very attentive and allowed us to take our time “trying on”a mattress. She was knowledgeable about the products in her store and there was no high pressure sales tactics to upgrade. We are super happy with the price and the experience.

Tr
Review №8

Ryan was very helpful when we were looks to replace out old mattress and frame. He found us the best deal and went over every little detail with us.

Da
Review №9

Very friendly, knowledgeable, and professional. A little bit high in price but worth it for the investment. Great sales staff . I would recommend mattress firm to all my friends and family.

li
Review №10

Mike S. was the best! Went in with ideas of what we we were looking for thinking it was going to be a long hard process and he was able to narrow it down to EXACTLY what we wanted! Quick and easy- Can’t wait to sleep“in” our new bed. Thanks Mike!

Au
Review №11

We came here looking for new mattresses for our kids. Nathaniel was very kind and very helpful. He helped guide us to the best options and made them feel more comfortable trying out the beds. The process was quick and easy. Thank you again Nathaniel!

Jo
Review №12

We bought two mattresses now from Keri Davis. Once when we first moved here almost two years ago for our master bedroom and just this weekend to buy our daughters big girl bed. Definitely try to go in when Keri is there, because shes honest and very easy to talk to.

Ho
Review №13

Knowledgeable friendly sales staff, all questions answered, no pressure, encouraged to rest on beds for as long as needed, all charges explained, prompt delivery 👍

Gi
Review №14

My husband and I had a wonderful experience working with Keri here. She was so knowledgeable and enthusiastic as well as gave us a great deal. She made our experience of buying a matress together for the first time comfortable and special. I highly recommend this location and Keri 😊❤

He
Review №15

Nolan was a great sale rep! Very helpful and super friendly. He didnt push us to purchase a mattress, very laid back. Ask for him when you need assistance.

Jo
Review №16

Nate was awesome. Showed us exactly what we were looking for & we bought it & were literally in & out in less than 15 minutes! Way to go Nate. He must have been trained by Theresa, cause she’s who we have dealt with in the past and she’s incredible!!! Thanks

Br
Review №17

Teaeli was absolutely amazing to work with. She provided some unique solutions to the situation that was unfortunately not ideal. She stepped in stepped up and exhibited professionalism in a time of need. Thank you very much!

Ha
Review №18

My husband and I walked into the Rocklin location to shop around and price out different mattresses. We were not expecting to purchase anything just yet. We were greeted with two very friendly and knowledgeable staff members who helped us safely, and effectively pick out which type of mattress we were looking for. Within 20 minutes we had both the manager and another staff member making calls and sending texts to different locations trying to get us the best deal. We walked out with a brand new upgraded mattress set with a delivery estimate of 5 days! They took our budget and gave us the absolute most value for the price. They 100% have the customers needs and limitations in mind and want the best for their customers. If you are looking or shopping around for a new mattress, I highly recommend Mattress Firm in Rocklin. Chris and Keri were AMAZING!

Ta
Review №19

Our sales person was Nathaniel! He was so professional, helpful and efficient. I would do business with him at Mattress Firm anytime. I will be recommending my friends and family also. Great products to choose from competitive pricing.

Je
Review №20

Came in tonight with my family and Nathan couldnt have been more helpful, and knowledgeable, welcoming, transparent, all of the above!! Thank you so much for your kindness after the experience Ive had this week. You are appreciated, well definitely be back =)

Ke
Review №21

We are very grateful to have met Keri Davis in the Auburn, Ca store. She walked us through the different adjustable beds available in the split king with our specific needs in mind..and helped us find the perfect bed! Thank you Keri..for great customer service!

Ra
Review №22

Teaeli was super helpful with finding a mattress for my wife and I. Looking to get a great night sleep!!

Am
Review №23

Great customer service! Nathaniel was an absolute pleasure and extremely helpful! I won’t buy a mattress from anywhere else.

Su
Review №24

Great service. The store is very considerate during this time of COVID they have a sanitation station right as you walk through the door. Nothing like trying out a bed before you make such a large purchase.

Jo
Review №25

I had a fantastic experience buying my new mattress and adjustable base from Keri Davis. She was attentive, understanding of my needs and made me feel like a part of the process. She also went above and beyond by have my 2 new products in the same location for pickup. Thank you to Keri and the whole Mattress Firm team!Joe R.Carmichael CA

Ja
Review №26

Buying a mattress at mattress firm in Rocklin was a great experience. I took my 14 year old son to get a better mattress and mr. Santiago was very helpful. He helped my son a great deal. I really like their 90 day guarantee. Thank you

Pa
Review №27

I have not purchased a bed in 25 years. The technology has changed so much there are so many options you dont know were to start. I visited a few mattress stores and felt most comfortable with Mattress Firm in Rocklin. Joe listened to my sleep needs and budget objective and quickly helped me narrow down the range of options. I didnt feel pushed, he gave me space to determine which was best for my comfort. Very happy with my decision.

An
Review №28

Great customer service! Great experience!

Ma
Review №29

Friendly, knowledgeable and highly recommended is how you can describe the people who work here. Saved us roughly $800 on a King size Purple mattress.

Ce
Review №30

Joe and “T” were extremely helpful as we were looking for a mattress for my son. Very patient, kind, friendly and informative. Really appreciated their professionalism. We have purchased 4 beds with Mattress Firm and I wouldn’t think to go anywhere else!

Ji
Review №31

Friendly, sbe listened to us, sold us what we needed and did not try to up sell us we are pleased.

Sh
Review №32

Theresa, the sales associate was amazing. Great service, very informative.

Ka
Review №33

We had a no haste, very experience sales person Kari who showed us many kinds of mattresses. We found the one we liked and Kari was very good with the discount and checking us out.Thank you for a very smooth experience!Kathe and Chris

Su
Review №34

I was very pleased with the friendly, knowledgeable and very helpful service I received from Joe S. He took his time; and thoroughly explained the differences in the mattresses I was interested in purchasing. He arranged for delivery at my home; as well as in San Diego. It was an excellent experience!

Ch
Review №35

The sales staff was absolutely amazing!!They where both super friendly and knowledgeable about theee products.

J
Review №36

Not only is mattress firm the best place in the world to go for anything that has to do with your bed or bed base, but you need to only work with Keri. Keri has the most knowledge of the products that are needed to best fit each individual. I’ve never had such an amazing experience buying a mattress and bedframe/bed base. I will only buy from mattress firm and definitely only buy from Keri

Ch
Review №37

Keri was wonderful! I was buying my first mattress and I had no clue what I wanted. Keri took her time and listened to my needs and she recommended a great mattress.

To
Review №38

Great service. Friendly people. thanks for a great experience

De
Review №39

Very helpful and great in assisting to find the perfect Black Friday specials. Will definitely return if in need of another bed.

Ri
Review №40

Was referred to Joe Soldevila and I now know why. He treated us professionally and was thorough. Great customer service and product. Thank you.

Ca
Review №41

Joe was a great help and stayed in our budget. Don’t have the bed yet but I’m looking forward to it and will write more later. Thank you Joe

Je
Review №42

My salesman at MattressFirm was GREAT. Overall great experience with them, even during a super busy day. Very happy!

br
Review №43

Great service, good price, very helpful

Ea
Review №44

Superb friendly experience!!

Hi
Review №45

Thanks to Nolan, this was a great experience! Simple and we got what we needed at a reasonable price.

Na
Review №46

Still breaking it in, but good bed.

Br
Review №47

I highly recommend this store! I spoke to Nolan before going in the store and Joe helped us while we went in! Both were great in helping us find the perfect mattress!!

Ra
Review №48

Great customer service like always. Thank you Nathan for all your help today!

Ro
Review №49

Theresa was easy to work with, honest, caring, and professional. Grateful for her help in this process!!

J
Review №50

My wife and I have a wonderful friend who works a lot to take care of her and her son. She doesn’t make much money. All her son wanted for Christmas was a new bed. When my wife and I were talking to her, we were informed that our friends teenage son was still sleeping on a kids bunk bed and her bed was over 20 years old. Our friend was getting cut with screws from the box spring and the coils from the mattes. I went to Mattress Firm in Rocklin and met Nathaniel Pascusl, who was working that day. I explained to Nate the reason for our visit. Without any hesitation, Nate put together a bundle package for 2 brand new queen size mattress’, box springs and bed frame. Nate discounted and bundled everything to save me a little money. I have not been to any business in a very long time and witnessed such a kind hearted and tentative employee like Nate. Thank you very much for helping me help someone in need of a comfortable night sleep. Merry Christmas and have have a wonderful New Year.

je
Review №51

Came in and met Dana. Liked him immediately. Very friendly, personable and genuine. Knowledgeable about all products offered. Gave us a tremendous deal on exactly what we wanted. Pulled out all the stops. Also met his boss who was very professional and easy to talk to. Very comfortable transaction. A+++++! Can’t wait to sleep in our new adjustable comfy bed!

Ko
Review №52

Brian was an amazing salesman, very welcoming, knowledgeable and professional without being pressuring at all.

Fa
Review №53

I had the best experience at this store. I went into the store to get a new mattress with my boyfriend, with a pretty low budget. However, we went in and met Michael who gave us the best experience. He definitely got us the best bang for our buck. Michael was super helpful and not pushy whatsoever! 12/10 recommend you get your next mattress here!

Ma
Review №54

Enjoyed service. Was fast knowledgeable and considerate. Thank you!

Mi
Review №55

Joseph was great! Helped us immediately, no pressure, just gave us the best information and went out of his way to give use the best deal possible. We will be back

El
Review №56

My fiancé and I were shopping for a new mattress and this store was everything that we needed. Nathaniel, the sales associate, was awesome! He listened to what we were looking for and gave us plenty of options within our price range while providing all the background knowledge required. I would recommend this store to all our friends or family.

Au
Review №57

Nathaniel was great. Made the experience and decision quick and easy. Was pleased that it will only be 2 days until we get the new mattress.

A
Review №58

Awesome experience! My husband and I have been looking for the right mattress for about 5 years and found the perfect fit! Dana made it so easy for us. He just asked our sleep habits and gave suggestions. NO PRESSURE! Easiest purchase ever! Will be back for the kids beds in the future.

Ki
Review №59

I wouldve given this a five star review based on the salesperson (Teaeli) but theres one thing I wish was already in the price of the mattress. My husband and I went in to check out what they had because I knew two family members that purchased from here. Teaeli was the only person there as we walked in. She was very helpful and knowledgable with the mattresses we asked her about and gave us some great information as we tried out the five mattresses. We ended up with an I Series Hybrid by Serta. Brand new version to the store only this week. Once we were making the purchase heres the problem I didnt like. We had to pay for platinum delivery service of $125. because we also bought the adjustable base and in order for them to install it in your bedroom you have to pay for platinum service. Otherwise theyd leave on the front door and I would have to install it. I personally think Mattress Firm should have free delivery when you spend over a certain amount. Ours was $3500. Id recommend Mattress Firm and Teaeli just know youll be paying for delivery. Now I just need to wait the month for them to deliver.

Ad
Review №60

Mike did a fantastic job of helping me with find a bed for college! I would highly recommend coming into this store if you are looking for a good deal and great customer service. 10/10 would shop here again.

Va
Review №61

Micheal helped my husband and I find exactly what we were looking for! Which is wild because we were going there for what we weren’t looking for because budget is tight right now and we have a guest room so we were just going to buy a cheap temporary bed for us to use for now and put in there later and buy our purple bed when we had more of a budget for it but nope this miracle man got us exactly what we wanted for the best price I had seen the mattress at ever. Didn’t even get freaked out when we told him we needed it the same day! He helped us load up and explained every step of the buying process. Very helpful along with overall great service honestly he deserves way more than 5 stars. Again, thank you so much!

Am
Review №62

Really great people and service! Went above and beyond to get my new bed delivered. Thank you to Zach, Michael, and Kerri for all of your help and courteous service. The guys that came out to deliver the bed were also very nice and answered all of my questions. Would definitely recommend to friends and family.

Ke
Review №63

Fantastic service. Extremely knowledgeable. Joe was a very wonderful salesman who made me feel comfortable and ensured I found the right bed.

Ja
Review №64

Dana was absolutely amazing! He walked us through the choices. We left with a bed that we love at an amazing price. We started at Costco and went to other big box stores before ending up at mattress firm. I highly recommend seeing Dana at the Rocklin Crossing location in Rocklin by I 80.

st
Review №65

It was great! Our salesperson seemed very informed.

Sa
Review №66

Thank you Micheal for the outstanding customers service. My daughter fell asleep on the bed while we were talking so it’s comfort speaks for itself. Cant quite figure out how to upload the photo but it’s pretty sweet. Thanks again.

St
Review №67

Nolan provided great service.

Me
Review №68

I had such a great experience with Keri! She spent time to listen to my needs, gave me the best offers, and even gave a great discount! Best mattress experience I’ve ever had!

Ki
Review №69

Joe was very helpful and knowledgeable. Quick easy delivery.

We
Review №70

My husband and I came in to replace our old Cal King mattress. When we walked in the store we were overwhelmed by the selection. Brian helped us out immediately. His explanations were clear and helped us narrow down our choices. He gave us plenty of time to test the mattresses and was clear in his explanations. The Labor Day sale prices made it very desirable, and allowed us to splurge on an adjustable base. We were amazed by how much mattresses have improved since we last purchased one for ourselves. All in all it was a great experience. I would recommend you check them out if you are in the market for a new mattress

Am
Review №71

Michael was of amazing help. Super nice and friendly and very knowledgeable about the entire mattress selection. He listened to our budget and criteria and helped us find the best fit.

Bl
Review №72

These guys are great at helping you find the right bed. They listen to what you need and are respectful of your budget. The king I got to replace my 20+ year old cal king is SO superior to what I had. They gave me a great price and it was delivered as promised.Very pleased customer!

De
Review №73

My family and I visited the store today in search of a mattress for our 17 year old son. Well beware of service oriented Nathaniel! He sold my husband and me a Purple mattress for ourselves instead! 😀 He took so much time to explain everything and patiently waited as we sampled the impressive variety of products. He showed no irritation when we decided to do more research and return [at an unspecified] later. Upon returning to the store a few hours later, Nathaniel itemized all of our discounts and freebies. He and Joe were excellent! Joe even played “Auld Lang Syne” for us! Happy New Year and sleeping!

Ad
Review №74

Dana and Brian were excellent! I needed a Firm Queen Bed and Box Spring and they did a great job explaining the process and fitting me for the perfect one! Store was clean and organized. The color code they have was very easy to pick up. Excited to enjoy a solid nights sleep!

D
Review №75

Joseph was great, he didnt pressire us in to something we didnt need and helped us pick out the perfect mattress. He was extremely knowledgable and answered all the questions my wife and i had. It was a great experience.

Mi
Review №76

Great customer service!! Staff was very friendly and knowledgeable. Our sales guy Michael was very polite and attentive. I would highly recommend buying a bed here.

Mi
Review №77

Will never come back to this business again. I was lied to about a product and when I called them out on it after it was delivered, I was told it’s a final sale and I am unable to return it. I was told the manager Joe was going to assist me and more than likely resolve the matter when he had time to call me back, this was not the case and he tuned me down really quickly. I strongly believe this store is bad for the community and I am noticing most reviews left for this store have 1 review users leaving 5 star reviews with comments that are often scripted. In my experience with this, most employees create new email accounts and leave reviews for their business to help boost ratings. So disappointed with this store and I regret doing business with them. Be careful doing business here and shop around before committing to anything here.

An
Review №78

Great sales and support from the Roseville Crossing store, and more specifically Suzanne.About a year ago my wife and I purchased a bed. The sales was great. We were not pushed into any type, size or price range. With each bed, Suzanne patiently waited as we tested them out. Her helpfulness continued even after the purchase. Companies can learn a lot from this level of customer service and support.So why wait a year.. Well, we wanted to see how the bed its self held up. And were happy to say the bed is still great.Im sure the entire staff is just as helpful, but my personal experience was with Suzanne. So she is the one I would recommend you go to.

Ri
Review №79

Amazing service, I buy all my beds here.

Ni
Review №80

Just got a new purple mattress from here. Paul and Dana were very helpful. Paul was very knowledgeable about the selection, and I didnt feel like they tried to oversell anything to me. I got what I came for and was happy with the service

Ma
Review №81

Dana was amazing! Helped us find the perfect bed, and was very accommodating. He got us an even better deal than what we were originally wanting to spend! Highly recommend this place!

br
Review №82

Keri Davis helped me pick out a queen mattress for my guest room. Amazing and fast service, no bs and she got me a great deal. I would recommend this location to anyone looking for a bed!

Co
Review №83

The best service of any mattress store around!Dana was super knowledgeable and right to the point, and got us a new king bed for super cheap! Will definitely but from this store and him again!

Da
Review №84

Walked in with no knowledge of what we wanted in a bed, so we were thankful that Brian was a wealth of knowledge. He was able to help us identify exactly what we wanted, and clued us in to all the available promotions to help us save some money on our purchase. Highly recommend shopping here with Brian and the other gentlemen who jumped in to help complete the purchase!

Ty
Review №85

Dana helped my wife and me out! It was great experience. We were able to be direct and honest and he treated us with respect. We were happy with his ability to educate us without feeling like we were being upsold.He was also able to turn around delivery quickly which was a huge plus!

Lo
Review №86

We just bought a purple king mattress from Dana. Our experience was great. He was very informative about all the mattresses and all products. He spent a few hours with us, as I am horrible at making decisions. He was patient and kind. We look forward to our new mattress arriving and hopefully sleeping like a baby!!!!

Li
Review №87

We have bought 3 beds from this location. Always on holiday sales. We have always been help with the service. The staff is very knowledgeable about their products and very helpful trying to help you save money. I never felt pressured to buy a bed and they always let you take your time laying on as many beds as you needed to make a decision.

Ga
Review №88

Great experience!! Brian and Dana know there stuff! We found a perfect King for ourselves and a twin for my son. Store and bathrooms where super clean. Happy we choice this location!

Kr
Review №89

We had a great experience here. Dana was very patient, knowledgeable, and helpful. He took a great deal of time helping us make our decision. I highly recommend this location. Ask for Dana!

Sa
Review №90

Michael did an outstanding job! We were dreading the typical sales man but he was genuine and explained everything in an outstanding and simple way! Best experience ever. Highly recommend them!

Kr
Review №91

Great customer service from Joe. There was one Mattress in particular that was discontinued and Joe looked at multiple options and locations for us. Thank you, Kristen

CM
Review №92

Very satisfied. I would shop here again.

Ca
Review №93

I experienced nothing short of tremendous service at this location. I was assisted by Michael Suess. He went above and beyond to insure I had the best experience and answered any questions I had! I highly recommend this location!

Su
Review №94

Mike went over and beyond our expectations! Sending our son off to college. He knew exactly what he needed, gave us a great deal, and got it delivered to him.

Ke
Review №95

The customer service here is phenomenal! Micheal was the best! Very patient and helpful, I will definitely be coming back to this store for all of my mattress needs! Thank you Micheal!

Ca
Review №96

The store has great service and deals and it was an overall great experience. Michael Suess helped me out and was not pushy at all and was amazing! 10/10 recommend checking it out.

Ru
Review №97

Mike P was the best! Came in to just look and ended up getting a great mattress at an awesome price! Seriously ask for MIKE P at the Rocklin Mattress Firm!!

Ni
Review №98

Michael was very helpful in our purchase of a new mattress. We appreciated how he was informative but not pushy or trying to up sell us.

Ti
Review №99

Had a great experience at Mattress Firm on 5 Star yesterday. Originally went to American Furniture Gallery for a new mattress set for my husband and kids but left disappointed in their selections, prices, and sales people who were a bit pushy and wouldnt leave a family of 5 alone to shop. We stopped by Mattress Firm on the way out and immediately we were greeted by Michael, who had awesome customer service and was super friendly, and patient with my little ones running around. The store also has a train table inside, HUGE added bonus as it kept my kids quiet for almost all of our shopping experience! We bought 4 new beds, and Michael hooked us up with an amazing deal. We left the store extremely happy and will refer this store to anyone looking for a new mattress! We are excited to get our new beds this week by delivery and they will also haul our old mattresses away. Thank you Michael!

Mi
Review №100

Beju was very knowledgeable and friendly. Excited to finally sleep on a nice mattress!

Information
44 Photos
100 Comments
4.9 Rating
  • Address:5414 Crossings Dr, Rocklin, CA 95677, United States
  • Site:https://stores.mattressfirm.com/ca/rocklin/mattress-stores-rocklin-ca-9517.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=sacramento&utm_kxconfid=uflnw2ovk
  • Phone:+1 916-652-7765
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:11AM–6PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
Similar organizations