Went in on 5/16 to by a screen protector for my iPhone 11 and have the employee put it on. The employee went to grab the protector from the wall and then took my phone to put the protector on. He had us pay before pulling out the protector to put on the phone just to see that it was a protector for a different phone but proceeded to put it on anyways. It was clearly not even for my type of iPhone and he stated that it was too small but we only paid $5 and should go get one somewhere else (because I stated to my partner that I had bought my last one from 5 Below) that would fit my phone. Never offered to go see if they had the CORRECT protector or even refund us for what we had already paid for. He just kept saying it was too small and that we only paid $5... I would go return it but he kept the box and didn’t give any kind of receipt. It was so frustrating that we just left because we could tell this guy wasn’t going to help us out any further.

This used to be a great store to go to but has gone down hill quickly!

The perfect place for all your mobile solutions.

We have just switched to this provider. The women, Jenelli & Maxine have been beyond helpful and patient throughout this process. We would recommend asking for either of them if you head there. Thanks ladies!!

My boyfriend, Michael, & I just switched to AT&T from Sprint. Damian provided us with excellent customer service! He was very friendly, professional, & knowledgeable. We left with all of our questions answered. We are already highly satisfied customers. If anyone has any questions, ask for Damian. Thank you again! 😊

I got great service at this store. I could not get the keyboard to work properly and had been told in the past to call tech support. Nick fixed it right and quick. So glad he took the time to look at it. 😊It is that kind of customer service that I appreciate since I am not tech savvy!

Cant drop or return any equipment, but they are happy to take your money

Jazmin is amazing attentive and very knowledgeable. She helped me with my business account and getting me a lower rate with a better phone. Absolutely love her! Ask for Jazmin when you go in

I walked in the store not knowing what I wanted and Kenya did a wonderful job with assisting me. After all the back and forth around the store she helped me find the right item I needed today! Thanks so much fo your assistance! ☺️

This store truly has some amazing workers I was greeted immediately walking through the door and the weight was very short. I was assisted by the store manager Jazmin and she help me with a billing question. She walked me through the whole process and the simplest form she could. This is why I will always be a faithful customer to AT&T

Chris was fantastic didn’t rush me and took his time, answered all my questions my experience was great nice job att.

If you like bait and switch deals - this is the store for you. I was told one thing in-store by a customer rep and manager, told to finish the details by calling AT&T, but after four hours with representatives at AT&T, was told the rep and manager in-store did not give me accurate information and the agreement I was quoted in-store would not be validated. An absolutely terrible experience.

Super rude associate. My wife and I went in to get her a new phone and the guy that helped us was so annoyed that he had to help us. He clearly had better things to do then work with us which he made perfectly clear. Was very disappointed with how rudely we were treated, will not be going back to this store.

I have used atnt for 6 years, and it is very fast with responding!

A huge shout out to Damian Fuentes! He provided excellent customer service to me and was super friendly and patient! I would definitely come back to this location!

Today I went into AT&T and was assisted by Damian. He was truly patient and provided the bus customer service that anybody could ask from a telephone company. I will definitely be keeping my business with the AT&T here in Romeoville

Jazmin was great! I came in with a billing question on a time crunch, with only twenty minutes before having to get back to work. She was diligent at solving my billing problem and thanks to her I also walked out with a better rate.

Came in to upgrade my phone. Specifically told nikolas I don’t want protection and he added it anyway. They shouldn’t add things without consent.

Cathy did an amazing job with helping me with my phone setup. She even stayed an hour after her shift ended.

Me. Kinjiro O. was incredibly helpful and kind! He answered all of our questions happily and I am more than satisfied with his service!!!

Neda is honestly an amazing worker! shes so smart and efficient. She gets down to business, and is very helpful. She knows a lot about all the deals and phones and plans. She is super outgoing and an excellent worker. She should get promoted!

I had the pleasure of meeting Nik who helped me back up my old phone and get a new one. Due to my own lack of knowledge this took me quite a few hours and Nik was so patient and friendly throughout the process. He got me a great deal on accessories and answered my endless amount of questions. Him and the entire staff made my time there great. Would highly recommend this store!

Wasnt very crowded, but took nearly an hour to be helped. Once someone came over though the process went fairly quickly

Damian provided me with amazing customer service. 10/10 recommend him.

Jiro was the most knowledgeable and helpful person I have ever dealt with. He was awesome.

Kin Jiro was an amazing help, he was very helpful, respectful and was just a downright amazing help

Jazmín & Ahmad were amazing !! They help me set up my new business account flawlessly ! Absolutely recommend going to see them . Super patient and knowledgeable. Thank you !

Jiro provided the best service. Exemplary Service !

Had the pleasure of having Jazmin assisit me with programming my ipad. While reviewing my account she realized I was being over charged on my monthly bill. Ive had numerous employees look at my account and not one of them ever caught that! Its great to work with people who truly love there job and are really there to help the customer. Thanks Jazmin

Came in to the store looking for information about the internet and directv services they provide. Claudia and Jiro were both very helpful and knowledgeable.

I walked into the store today my phone was stuck on do not disturb The store manager Maria and The store associate Alonzo worked with my device to make sure my calls came thru I even got to watch a cool movie thanks so much for the help 🥰

Kenya was wonderful! I will definitely be back this location!

Everyone there was very helpful and kind. They answers all my questions and helped with everything I needed.

Went in to get a phone I purchased online through att next, I waited an hour to be helped(which is acceptable it was busy) when the store manager came in with another associate, I thought finally someone is available to help me. But the manager informed me one of the other guys was almost done and would be along shortly to help me. He continued to do nothing for 25 minutes while I waited. Finally he decided to help me and had no clue when he was doing. How do you become a manager but dont know how to activate a phone properly? I spent about 2 hours in there when I couldve just activated my phone by myself.

I have been to several AT&T stores and this one on Weber Rd in Romeoville, IL is by far the best. My go to guy here is Darnell but all the staff here are awesome, even the managers. FYI AT&T Corp they all need promotions.

Our associate was very patient and helpful. A good experience!

Rude staff set the bar extremely low for this particular AT&T site . When at other facilities the customer service experience is always great, will never go there again and dont recommend if your use to great service.

As usual too few workers with too little knowledge with too many people waiting.

Jazmin & jiro were awesome and very helpful

Ahmad was extremely helpful getting my number ported and everything set up on my AT&T prepaid account! Great service!

I had issues with my watch and was getting nowhere with tech support, Jasmin has remedied my problem after a month of dealing with tech Support.

Nice people who are very helpful. Unfortunately the company as a whole really makes you suspicious when they have a great deal for you.

Great customer service at this location, unfortunately, cannot say the same for DirectTV

I went in to upgrade/renew my agreement with AT&T at this location. Purchased the iPhone 5s. As we proceeded through the upgrade the gentlemen I was working with offered AT&Ts insurance. I informed him that I was not interested and declined the insurance package. Unfortunately, I failed to realize that the insurance I declined was in fact added and we were billed monthly for it for a year. My father receives the bill therefore I never had the opportunity to review it until recently. This is majority my fault for not realizing this sooner, however, I did not expect to be taking advantage of by the sales representative at this location. Please review everything before completing any transactions if you go to this location!! They may try to take advantage of you like they did myself.

Ahmad is geniusGreat customer serviceThank you

Service could have been better. Everyone was busy and had to take names down.

Happy with my assistance.

A first rate staff. Will take all the time needed to help you.

Awsome service, but dont answer their phone..... EVER!

I tried to call the store, but got sucked into at&t 611 hell. It was 20 minutes before I got an actual person, not even at the store but at a noisy call center. He said he couldnt ecen forward me to my local store. GO Phone Service is the Worst!

Poor customer service. Bill is rude, ignorant and not helpful at all.

Theyre great people to be able to make sure that your problem been solved thanks soo much att

They were unwilling to attempt to solve my problem

Kenya and Kathy were amazing!!!

One of the worst at&t stores by far please please go to Plainfield instead

Always a good customer service experience

Needs more staff, other then long waits service has always been great.

The Romeoville store needs more agents. 2 on a Friday morning just isnt enough; 20 min wait and then I was able to figure out half of what I needed, when the agent couldnt.

Very helpful at this location

EXCELLENT service and staff.

Maria is great.

Bad experience.... very bad

Great customer service..

Claudia was great !!

Best phone place

This was impressive

Very helpful

Carlos was very helpful

Great people.

Awsome service

Friendly and extremely staff!

Excellent employees

Love them!

Good people

Very good service, thank you.