Recently switched from T-Moblie and have been pleased ever since. Thanks so much TCC and the Sales Rep Lawrence for making my switch quick and easy. I would recommend this location to anyone wanting to make the switch/upgrade their device. Thanks again Lawrence!

Went 2 months ago to cancel being charged for 2 tablets from year ago. Told next bill would show $20 less on bill. 2 months later they were still charging me. Went today and tried to get Bill straightened out. Still have to wait for next bill to see reduction. This is subcontractor for Verizon. Anytime you need to get things done, go to a true Verizon store! Would use this store again, but would ask more questions about making sure problem is handled right first time.

Rocky was great. Went over and above for me. Im going to come back to him anytime I need anything from Verizon

Shout out to Lawrence! Thank you for all your help today. You were friendly, quick & helpful.

Terrible customer service. Went in with a problem with a phone on my account and all the guy did was play on the computer like he was doing something. I was told to call customer service

Thanks Rocky for your help today, we appreciate the excellent service 😀👍

Kara provided more help than I have ever received at a Verizon store!!

I had a fantastic experience. I went on super bowl sunday and not surprisingly, there was not much staff on hand. Andrew was the only rep, and he was knowledgeable, energetic, and very capable of managing multiple clients and calls at once. He helped me get a new iphone and walk me through the transfer process, as well as the pricing. For running a one man show, he did an especially impressive job.

We had an amazing Verizon rep assisting us with a couple of issues and a purchase yesterday. Andrew in the Romeoville, IL, store is so knowledgeable, amiable and helpful re equipment and process we just want to give kudos!! Verizon, Andrew is a keeper!

This store is great very helpful when calling for information! I walked in the store and Anicelle helped me I am not a well educated when it comes to technology and she went above and beyond to help me understand, made me feel important and I walked out with 4 new products I will now continue to come here instead of the other options as this one is the best!

Anicelle is the BEST! She was extremely professional and knowledgeable in all aspects. She went above and beyond to satisfy the needs for my family and I as well as Bri. I’m impressed with the customer service we’ve received! Amazing!!!

Very good experience with Brian today. He took care of me and was very patient. Definitely a big plus on customer service, my day is much better due to the impeccable service. Thank you!

I went into the store to get two iPhone 12s. One for myself & one for my daughter. They only had limited stock since the phone just came out which I completely understand. My daughter was able to walk out with one but they told me that the black iPhone was not in stock and i would have to come back another day. They said they ordered me one and would call me as soon as it came in. A couple days passed and they called me and told me to come in. When I arrived at the store they were busy. I had to wait. Once i finally got with an employee they started transferring all my information from my iPhone to my new iPhone. Then an issue Occurred. They said it was Verizons fault! The iPhone 12 they had for me was pre order for another customer. But the customer canceled the pre order. While my information was transferring the employee was on the phone with Verizon because the iPhone 12 was saying locked!??? According to Verizon if a customer cancels their pre order the store has to wait 3 days until they can sell it. Well apparently the iPhone 12 they were trying to sell me was not canceled 3 days ago. The employee that was helping me apologized and told me they could not sell me this iPhone 12. Now after sitting and waiting to be helped and then sitting waiting for all my stuff to be transferred to this new phone for them to tell me i am walking out without a new iPhone i was not happy! The employee told me for the inconvenience they would give me a free screen protector and case. The employee told me they would order me another iPhone 12 and let me know when it comes in. Well today 11/25 i still have not received a call from this Verizon store regarding my iPhone 12 that was supposedly ordered for me! It has been over a week now!When i got home my daughter noticed that my phone was not making phone calls or receiving texts. Come to find out when the employee was trying to set up the new iPhone 12 and transferring everything he canceled my number, i then had to sit on the phone with Verizon for an hour for them to re activate my new phone.EXTREMELY HORRIBLE EXPERIENCE!!!!!!!!!!!

Andrew was the Verizon rep that worked with me to replace two cell phones. He was most helpful and was most knowledgeable about replacement phones.

Anicelle was extremely helpful. Went above and beyond to satisfy our needs. Excellent service!

Mike was an amazing help with getting us set up with my youngest son’s new phone. He was so great with answering all my questions and so great with showing us all of the bells and whistles of the product. He walked me step by step on everything. I could not have had a better experience.

When coming to Verizon today, we got great service from Johnathon. He helped us get our phones and plans and everything went smoothly. Great service!

Unbelievable service! Kara is the best thing that happened today. She is the best!! She needs a raise!!

Awesome customer service from the moment we entered the store! Manager Mike was incredibly professional, friendly and patient with two oldsters who needed some hand holding as we made our choices. He asked questions we did not know we had and we would go back to see him next time we are in town. We highly recommend him and his store. Mike made us so happy with our upgrades. Many thanks!

Employees were very helpful went above and beyond to ensure all my info and data was switched from one phone to the next. Employees were patient and knowledgeable. When one thing didn’t work they always had another way to ensure things were switched over properly. Anicelle was especially kind and helpful. Was able to help multiple customers at once and made sure everyone knew exactly what was going on. Will be back again.

Today was a excellent experience. Jonathn iwas the service tech that took care of me. Jonathan is very knowledgeable, communicate in a clear matter. Very calm, friendly and does this store proud. Today there were three customers in the store, with the phone ringing.He was professional, calm and worked with all of us in a timely manner.

Completely different than the last time I was there. Much friendlier staff, and they totally overhauled interior.

Went in today to ask a few tech questions and other device questions. Jonathan was a phenomenal help, he was extremely friendly and went above and beyond with making sure I was happy . He help me out with patience ( I kept asking a lot of questions). And he explained everything in detail. This guy is awesome, as well as the location. If anyone needs a phone come to this guy and location. Thanks Jonathan.

Jonathan was great help, helped me fix my phone and let me know all offers available to me! Great customer service! Always come to this location!

Came in to get my nephew a new phone and from beginning to end, Anicelle made the process very painless and fast. I couldn’t ask for a better person to help us out. Only going to her from now on! She’s awesome!

Jonathan was awesome help! He really went into detail on the how your services differ to my previous company. Definitely worth the switch over to Verizon! Great customer service!!

Shoutout to Anicelle for being so kind and helpful yesterday. Thank you!

Anicelle is amazing! This is the second time in the past couple of months Ive been in here for different reasons and she has been super helpful. Very pleasant and knowledgeable. Couldnt be more pleased

Great service, he tried the best to get my Sprint phone to work at Verizon but couldnt do it. Took in mind I didnt want an expensive phone and was with me every step of the way. Got a new phone and great service. Thank you Jonathan!

Jonathan, made our transition to a new tablet so easy. His friendly knowledgeable approach was great. He straightened out my husbands phone too.

I went to the Verizon store on Weber Rd and was created by their friendly staff in holiday attire. Jonathan my sales person helped me with purchasing a new family plan that will fit within my budget and also assisted me a technically challenged person with the Samsung phones and watch features. He recapped the services he provided me and offered further assistance. I really appreciated the extra time and effort he took to help me. Great Job!

I went in over thanksgiving weekend because of the promotion they offered. Of course my sales person was able to solve every issue I had. I was offered a $400 gift card for leaving another service. NOT ONCE DID SHE TELL ME THAT I NEEDED TO FILL OUT A REBATE FORM. I even got on the Verizon chat and was never told these details to obtain this $400 gift card when I asked to make sure that I qualified for this gift card.Within a week my brand new phone has a camera that won’t work. I go into the store. A guy in this store trouble shoots my phone and gives me a new one. Telling me that I will receive packing materials to send the defective phone back. He also said they aren’t allowed to take the defective phones back in the store which made no sense to me. I NEVER GOT THE RETURN MATERIALS. I get on the chat and was told they will send me the return materials. NEVER GOT ANY.Finally I get a bill for $780 for this defective phone. THEY ARE CHARGING ME FOR THE DEFECTIVE PHONE WHILE I PAID DOUBLE PHONE PAYMENTS AND INSURANCE PAYMENTS SINCE THE GUY AT THE STORE SET UP MY REPLACEMENT PHONE AS AN ADDITIONAL PHONE ON MY ACCOUNT INSTEAD OF A WARRANTY REPLACEMENT.It’s almost April and I’ve yet to see the $400 they promised me and they are still trying to clean up the mess this store left on my account for the defective phone and the new phone. I have been on the chat several times and one the phone several times totaling several hours.THIS STORE DOES NOT CARE ABOUT DOING THEIR JOB CORRECTLY. THEY JUST WANT YOU IN AND OUT AND TO GET THEIR COMMISSIONS AND BONUSES LIKE WORKING WITH USED CAR SALESMAN. DO NOT BOTHER DOING BUSINESS HERE IF YOU DONT HAVE THE TIME TO WASTE CALLING IN TO FIX YOUR BOTCHED ACCOUNT.

Johnathon was extremely helpful with the problem I had with my tablet. He s very knowledgable he explained things t me in terms I could understand. I give this place 4 stars.

Our experience at the store today was absolutely amazing! Luca and Brian were very accommodating and helpful! They made us getting new phones the quickest and easiest experience it could be. Would more then recommend them and this store!

Jonathan & Karissa Did A Wonderful Job Getting Me New Phone ! Very Fast & Super Nice! They Explained Everything Well ! Jonathan Showed Me The Difference Between All The IPhones & I Was So Grateful ♥️

Absolutely excellent service. Employee was very professional and answered every question we had. Very happy to be a Verizon customer. Nice perks as well.

Great service, had been dealing with trying to return an item for 2 weeks and couldnt get a label for it. Walked in and Karrisa made sure I walked out a satisfied customer. She pressured customer service to get it done right and fast. Thanks again Karrisa.

Came in for Issues on my phone Anicelle helped me with everything and set me up with a new phone as well with a great deal! Took the time to help me with all my questions!! Giving this store the highest rating possible!!

This is a very nice store and the employees were very nice and helpful. They have a nice way of working with older people. I have been to several Verizon Wireless stores and would highly recommend this one in Romeoville, Illinois over ANY of the others I have visited!

Lamont was just excellent to work with!! Incredibly knowledgeable, professional, efficient and kind!! He helped seamlessly, switch my parents over to Verizon from their abusive contract with Sprint! Thank you Lamont and thank you Verizon Wireless, Ive personally been your customer for over 17 years now and heres yet one more reason to keep hangin out! Keep up the great work! Thank you for helping my parents out!!!

Just switched to Verizon. Our agent Anicelle was great. She made us feel comfortable and was very knowledgeable about plans and devices. It made it very easy for my wife and I to switch over to the Verizon family.

Excellent and extremely helpful...

Anicelle was very helpful and kind.Told us all about the phone and set it up. Made sure my husband understood. I will ask for her again if I need help.

Customer service at its finest! Mike explained everything in detail & answered all my questions. I highly recommend the Romeoville location! Thanks Mike!

I just want to tell everybody out there especially his boss Jonathan was a very very nice young helpful selling phone person I thank you and if I come back and hes not here Im going to leave and come back when hes here thank you for Jonathan. PS and give him a raise

Anicelle gave me great service, her customer service was fantastic. She made purchasing a new phone easy with my new phone device. I will recommend her to my friends.

Hayley was so so helpful I had to write this review. She knew all the ins and outs of my situation my new phone game as much time as I needed. Thanks for Verizon for hiring her

Johnathan was great. I walked with cracked screen left with new phone and actually saved $$$

Lowered my bill by $100 with 3 new devices. Luca really knows how to get a great deal and make sure Im paying for what I need. Thanks again!

Jonathan was very helpful & professional . Took his time to show me my device and was very patient . I really appreciate this young man . Great service rep.

Jonathan is a wonderful helpful employees Im always pleased when hes here when I come in. Im grateful to have him at my service.

Anicelle has the best demeanor! She is an asset to this Verizon store! She treated every single person that walked in like they were important. Poor girl was alone and got bombarded with 3 different people in a five minute time frame, and she handled it with the experience and maturity of a forty year old. I felt bad for her because it is dark and she was working alone. This is no day and age to leave a young lady working by herself at night. I come from a long career in retail, and I would hire her in a heartbeat!

Mike was greatHe helped me take care of getting my sons new phone activated after his other on was stolen. The Romeoville location on Weber is always so nice and friendly.

Quick service, very helpful even with just one employee working tonight. Was not busy just one other customer

Service at my local store in Romeoville was so great and top notch!! Keep up the good work and thank you Anicelle for your excellent service! YOU WERE GREAT!!!😃

Jonathon took great care of us, set up 2 phones. True professional enjoyed the experience

Very helpful!! No one was able to solve my phone problems, not even tech support. I came in and Jonathan resolved my issue! Definitely recommend here!

Anicelle was awesome. I came in because my galaxy watch was malfunctioning and she was able get my watch working again. Thank you...

Jonathan did a great job in assisting me in updating my phone.

Anicelle was very helpful in my shopping endeavors. The entire staff is friendly and helpful as well !

I worked with Anicelle and she was amazing!!! She went above and beyond to assist me in purchasing a new Apple Watch! I recommend this store to anyone and to ask for Ancielle she will take care of you!

Anicelle was very helpful and gave us great wonderful customer service! Very knowledgeable.

Had a great experience today after usually going to Joliet (which was always terrbile). Luca helped me pay and understand my bill. Keep up the good work and I will be back.

Just talked with Johnathan who helped me with some concerns with my phone. He was very polite and answered all my questions. On scale of 1-10. Hes an 11.

Anicelle Was excellent knew her subject well very friendly and beyond helpful. A very nice young lady.

Luca answered all of my questions and was really patient. I always go here and will continue. They also gave me a great deal on a Samsung Tablet!

Came in for help with my phone and the young ladies Kara and Anicelle were able to look at my phone and help me out! Super friendly!

Great experience, Jonatan was very helpful, great deal on buy one get one phone for free, plus 200$ gift card for switching from sprint. There great so far.

Great service on just simple questions. They presented nice options to lower my bill.

Everyone is always so helpful with my issues. Mike showed me how to reset my password and pay the bill through Verizon app

Jonathan was terrific, helped me out with billing issues quickly.

LUCA was totally excellent in helping us switch over to Verizon !!! We will never go back to att . He is unbelievably patient knowledgable and kind! We are a little older and slower keeping up with technology and he really brought us up to speed with utmost respect and diligence!

OK I had a very good experience at the Verizon with Jonathan he did a very good job.

Great Accesory Bundles and showed me a few things on my first smartphone! Jonathan was amazing!

Anicelle and Brian were great helped me get a new phone and all my contacts transferred over

Employee was very helpful. Great customer service and very patient.

Mike from Verizon Ever was very helpful in regards to my numberous questions with my phone.

Anicelle is the best!! Very helpful and was able to get all my old stuff from my old broken phone! Very helpful

They are finally open after their remodel!!! It looks so nice in there and there’s a couple new faces to go with it. Top notch service!

Went in to the store and asked about switching to Verizon . The guy who helped me, Jonathan, was super helpful. Also talked about the new iPhone coming out. Will def come back tomorrow after work to preorder it!!!!

Jonathan was amazing with helping me set up a few buisness lines last month. Best customer service in the area!

Jonathan was very helpful in helping me with my warranty claim and was very patient!

Go check this store out Anicelle was pretty great and took care of all my questions and concerns!

Great experience this morning at romeoville Verizon. Tech advisor Anicelle was absolutely wonderful! Im old school but she was so very patient, answered my many questions and was very clear about all Verizon has to offer. Thanks for making it happen Anicelle with my new phone!

Mike was helpful with getting my new S10 plus all setup

The best place to go to buy a Verizon phone people are very helpful not like the people at the Joliet mall

Anicelle was a tremendous help in upgrading our new iPhones

Came in with a problem I experienced in another store and Anicelle was able to help me fix the problem and even set me up with a brand new phone and tablet! She made the switch from apple to Samsung an easy and fast one!! Go check this store out!

Jonathan is a great help, made upgrading my phone quick and easy!

Lots of good information about what we needed. Took care of all my needs

Got stuck in a Verizon hell catch 22. Bought a phone off gazelle and them the previous owner reported it stolen after my daughter had been using it for 6 months. Verizon disconnected the line and wouldnt reconnect unless I had a phone. They wouldnt let me buy a phone on my plan without reconnecting the line. After an hour Im Verizon customer service hell, I went into the store.I arrived with a full head of steam and easy a little snappy initially but Britannia K took it in stride and went to work on the issue. She came up with a quick ingenious solution to get me out of the Verizon limbo. Then I was able to buy a new phone and she did all the transfer of photos and files to the new phone.This all went quicker then I expected and was a pleasant experience because of Brittannis patience and calm demeanor.

Scamming the elderly!!! They messed up my grandmother’s bill multiple times. They also were very rude to her so I had to go in and fix it. She switched from Verizon she hated her experiences so much.

JONATHAN WAS VERY HELPFUL IN GETTING MY ANDROID PHONE WORKING. NO ONE ELSE COULD GET MY GOOFY PHONE TO WORK. NOR DID I KNOW I NEEDED AN SD CARD WHICH HE WAS NICE ENOUGH TO HELP ME INSTALL.

Awful, they overcharge you for everything! Had to file a claim with the BBB just to get issue resolved the first month I was with them. Store wont help u after you buy, you have to call corporate.

Anicelle was Great and very Helperful with my new Verizon Service!

Stopped by to switch out SIMS card from old Sansung to newer Samsung phone. Some sort of issue with card and so it was taking longer than usual. Anicelle the Verizon associate was awesome and friendly however she was the only one here on a Sunday and so customers ended up leaving because of the long wait time. It’s not her fault that Corporate only has one associate on a Sunday. Totally ridiculous but she handled everyone’s issues with a smile and good attitude

Jonathan was very helpful today. We were able to get what we needed.

Laura and Julian are amazing associates! I highly recommend stopping in! Their service is unbeatable!!

Excellent technical and user support information as well as product information!

Had problem with my phone Anicelle was very helpful. Went above and beyond to solve my issues