$2.50 per page to scan documents and save to a flash drive?!…no thanks! UPS store by Safeway has much better (not fraudulent) pricing. They’re also much friendlier at the Safeway location as well 👌

I wouldnt have thought to leave a review but when checking google for their hours I noticed their reviews were surprisingly low and I have no idea why (beyond a general suspicion that reviewers offer less leniency to stores run by POC). Anyways, I live nearby and visit the location with some frequency for basic shipping/returns and the overall service and experience is totally normal, polite and pleasant

I don’t understand what all the 1-star reviews are for. We’ve been going in there fairly regularly since it opened for a variety of services and it’s always been excellent service. They do require masks but that’s a regulation everywhere.

This business is near us and we have used them probably 10 times. The service is awful and keeps getting worse. I dont know why they are in business if they dont want to be. Anyway we are done. Wont be going back. Would rather drive a few miles than give them any more business. Take my advice -- stay away.

Went in first thing in the morning upon opening. I was greeted with a smile. I let the owner know I had no idea what I was doing. He helped me with everything..... We shared a few jokes about covid, I left assuring him I would return.

I go to this UPS frequently and I’m pretty satisfied with the service I get. I return packages often and I’m usually in and out with no issues. The owner is very nice.

If I were able to give zero stars I would. Extremely rude and disrespectful people. No quality service, very long wait time and definitely no acknowledgement. This store should be closed!

I went to this location on my lunch break with my service dog. Before I even made it to the counter en employee asked me from the back of the store if my dog was a service dog? I answered yes and continued toward the counter. That same employee asked me 3 more times if my dog was a service dog, I continued to answer yes and tried to ask where I could drop off my prepaid package. She refused to tell me. At this time a man came from the back of the store and stated “it’s a simple question, is that a service dog.” I again answered yes. He then asked me what service the dog provided?I found this line of questioning to be extremely insensitive and the continued badgering to be uncalled for. At the time I was the only one in the store and it is still unclear to me, why after I answered their questions service was not provided. Extremely disappointing experience.

Do not bother scheduling notary service online. They will not be available even with a confirmed appointment.

Fraudulent pricing And terrible customer service. Came to print some missing pages from a long document. I only needed 5 pages from it. Owner charges 2.50 for 5 minutes on store computer to print. I could see the wrong pages would print in the print box with page range i entered. when i asked owner for assistance to print correct pages he overrode my objections, printed the wrong pages. Told me he was going to show me how to use the software to do it right. When all was said and done his computer charged me double. I asked for correction because he ran up the bill doing things i told him not to. He refused while his poor wife helplessly looked on, said he was charging me his training time! He intimidated and yelled. Watch out he is a cheat. Now i have to dispute the charge with credit card co.

Zero customer service. The lady barely opened her mouth to say hello and had zero interest in facilitating service. Will be taking my business elsewhere.

Horrible customer service. The guy was giving me a hard time for a strip of tape. After I waited for 20 min. There was only one person in front of me. Never going back. It was a small box!!I went to a different Ups store and they took care of me right away. Go S st. By safeway

Terrible customer service! Came in to this location for the first time to drop off a prepaid package that needed a few pieces of tape to secure the box. After scanning the prepaid shipping label he told me it was going to be $3. It not about the money. It was the fact he stated he was going to charge me after he checked in the package, thinking I would have no choice but to pay him. Additionally, when I told him I wouldn’t be coming back he snapped back and said I wasn’t welcome. WOW! Drive over to the UPS on S and 19th and the lady there was happy to tape the package at no charge.

Fab. Always super friendly and helpful, even when Im having a major struggle with the printers and need help doing a technology.

Doesnt care about customers, only his convenience. Its like he created bureaucracy of his own. Pick any other UPS stores nearby.

Refused to notarize the English translation of foreign documents.

Inexplicable closed with no notes during business hours

Ive used this UPS Store multiple times now to ship packages. The family running the store is kind and professional, and the store is neat and orderly. Its become my go-to for sending packages. No complaints.

Extremely rude people. Worst ups location ever. Please avoid.

Staffs have horrible attitude, customer service is the worst I’ve ever encountered.

I love the manager he is really great and he is very helpful my husband and I are homeless right now so we use the P.O Box for mail and packages

Very poor customer service at this location. Abrasive and unwelcoming attitude, and threw receipt and change across the counter onto the ground. All my business shipping will be moved to another location.

Amazing service, kind and professional. Will be coming back to the 1 stop shop!

If I can give the store a zero I would have! I’ve never been disappointed in UPS before. My previous post at the post office- I ended up having the same experience here at this UPS store!?!They wanted to charge me for tape to tape down my small box? A small little strip of tape to help out a customer??The UPS store on West El Camino has never done this and has always treated me with respect and courtesy. This man was rude and very irritating! Do not go here!

Drove up at 9am on a Friday and they were closed. Not reliable at all.

I just went into this store to mail a small package and I had my service dog with me. The manager instantly turned her nose at me, asking where the service vest was and where my doctors note is so she could read it. I was so appalled at how rude she was to me and I asked if she was going to turn me away just because of my service dog with no vest and she said yes!! For such a pet friendly town, I cant believe how awful of a store manager she treated us. Do NOT try to take your service animal in here.

I have had nothing but positive experiences here. This family has been in Sacramento in decades and it feels good to support them. They are prompt and courteous, and I will continue my business here.

Fraudulent pricing. Missing mail. Owners are a rare combination of rude, dishonest, and incompetent. If you chose to do business with these people, you are in for a world of hurt. We are currently in the process of undoing some of the damage they did through corporate channels. Avoid this place at all costs.

Our go to Shop for shipping!We have a business down the street and frequent this location often. The service is great, and people are friendly. Very helpful and will get anything you need shipped quickly!

They go above and beyond here, and Malik goes out of his way to make sure you get the best available deal for the services youre looking for. He gave me a mint the first time I visited, and has recognized and greeted me warmly every subsequent visit. Its a joy to have this family-run business in our community.

I just moved to town and have been getting lotta things from Amazon, I’m in here all the time, and the customer service is wonderful, they are so nice and friendly.

Poor customer service. Will not be going back.

Inexplicably closed during business hours with no note!

Great service! I really dont understand any of the negative reviews for this shop, as I have always had pleasant experiences. The manager (Malik) is very helpful with my packages and spent time with me so that I would best understand my shipping and pricing options. I will definitely be using this store for all of my shipping needs

If you are a person of color, save yourself the trouble and spend your money at a different UPS store.

Perfect service !!!

Malik, the man behind the counter. Ever helpful and willing to go beyond in the name of customer service.I needed a prepaid shipping label to Canada. The ups label I used unfortunately had a problem and I had to use FedEx to ship it myself.Came back to ask for a refund and Malik spoke to the UPS corporate people about refunding my money since the lable was unused. They said the store has to eat the cost and Malik refunded my amount from their pocket.Plus, I always see them trying their best to save customers some money. Really appreciate them.

Tried to charge me $250 to send a package that cost just $22 to send via US Postal Service, with faster service. Owner charges for everything. If you get his wife you might receive a few inches of tape and a little bit of help without being charged through the nose for it. Will not be back.

A very friendly place was met by excellent customer service oriented people. This is a great place to receive your mail and they have a Notary. All the staff including the Owner are very nice.

They overcharged me on faxing locally. I didn’t realize until I googled the cost. It was suppose to be $1.00 per page locally but they charged me $2.50. Be careful of this store.

The customer service at this UPS store is outstanding! They made me feel welcome and everyone there was friendly. In addition, the store was very organized and very clean. I highly recommend this UPS store.

I ship packages at this location often and Malik, the owner, is always very kind and professional.

The woman at the store was rude. Argued with me about having my small dog and how dogs were not allowed. I apologize and said my package is ready can you please just scan and give me the receipt she did but then asked me to put my item in a box . It was already in a box. She then told me it would take her to long to fix the return so take my item and the receipt I will never return to this location again. Just rude customer service.

Great service! The staff was super friendly, knowledgeable, and helpful. I was in and out in less than 5 minutes.

Horrible customer service. Avoid store at all cost. Will argue about everything wrong with your package and even when proven wrong just keeps arguing as to make it a point. Zero help and zero customer service.

Great service, great hours, great location, great value added. Dont you go changing!

Came here to mail a prepaid document but neither the man nor the woman working knew how to do that. They tried to send me to a UPS distribution center which is totally unnecessary.Total waste of time. Had to go to another ups store to have the document shipped. The other store did it in less than a minute.Nice folks but very slow (typing with one finger slow) and not helpful at all.

I walked out of this place even after almost completing the shipment because I would rather deal with the post office then give business to these franchisees because they are not transparent and very sneaky with their pricing. Very poor service for the premium price that they charge.

The employee I interacted with was friendly, polite, and quickly got my package ready for shipping. I appreciate the excellent service.

This Midtown UPS has unparalleled customer service. Malik was friendly and personable when helping me prepare to ship my package. He also caters to Midtown artists and offers packing materials that are great for prints and framed signs. Support this local business!

Absolutely the worst costumer service I have ever received from a man who says he is the owner. Will be sure to never use this place for services. He does not care about costumer service at all! What a shame from paying customers!

This is the worst UPS I have ever been to! I will never come back... I cant believe UPS lets their workers treat customers like this.Lol, the manager seems to think I am a different customer. I am NOT Staci, nor is he describing the correct interaction we had. My review is from an interaction last week. Dude it must be tough to have so many dissatisfied customers you cant keep them straight 😅 One more reason not to visit this store.Plus there are more negative reviews than positive - a definite red flag!

I will not be returning to this UPS. They charged me $1.00 for a piece of tape about 4 inches in length. And he didnt tell me this until afyer processing my order so I couldnt take my business elsewhere. I think it was the owner too, and he had a bad attitude.There are PLENTY of other UPS stores in the area who dont mind taping up your packages. I understand it is their policy but bad policies make for bad business so I wont be back.No one was in there (probably for good reason), so the wait wasnt long. That is why this isnt a one star review.If you guys change your policy Ill be happy to change my review, as aside from this it was a clean store and quick processing.EDIT post business reply: Because the manager lied about the tape requirements, I feel obligated to clarify the facts for future, would-be consumers. The box did not need 24 of tape on both sides. It was stapled (and glued) shut on one end. And the other end was 3 in width and 12 in length. At most 12 would have securely shut the box. I decided my experience with this store was actually 1 star after the manager showed a complete disregard for his current or cuture customers ups shipping experience. If he wishes to challenge the tape requirements, I will be happy to post photos with measurements to avoid the false claims he is making.

Great service. Quick.

Mixed feelings about this store. They charge for tape, but I guess that is the norm in Sacramento. Strict regarding rules, but nice people.

I felt unsafe at this location. There was also NOWHERE to park. I told the person at the store this and he said we have lots of street parking outside, but all the spots were clearly taken.

Friendly customer service

No notary x2, I took off from work

I am shocked to see how the owner here treats his customers so poorly. Overheard him today tearing a poor girl apart for just asking about pricing I am never going back ever. DO NOT USE!!!!

Friendly and skilled notary service.

Terrible and rude customer service the two times I tried to conduct business at this store. AVOID this location at all costs. UPS should revoke their license and ban them from ever using the UPS logo. UPS, this location is shameful and a terrible representation of your brand.

Great customer service!

Super friendly and fast service!

Really slow service and the manager is slow I g moving. I had time to write this review in line. Also they don’t accept dogs even to drop something off.

Awful service. No parking.

Very slow service, can’t ship USPS, can’t ship to P.O. Box’s.

Friendly and open on Sunday.

No parking