Phil was very helpful and professional. He gave me a lot of useful info, along with some good options.

Poor customer care, and lack of care when installing products. When the camera came out they went running and wouldn’t talk to me anymore, Their names are Ken in service department and Dan the guy who made the comments about not talking with a camera on and mentioned he also does guns people and lawyers.

Quick service, friendly, was checked in on time, the waiting area was continuously sanitized, very clean and a free car wash with my oil change 👍

They decided to do the job when I showed up without an apt..,however, I was charged almost $200.00 to have a battery and a cabin filter replaced...this is unacceptable.Didnt give me anything for the battery, instead charged me $18.00 to put a new one in and $18.00 to put the cabin filter in.Why are you charging seperate labor on this when it was the same person and didnt take long to do.I have only taken my car to you since I bought it there almost 7 years ago because I felt it was the best for my car, but now Im not so sure.Anyway, the gentlemen that took my car were very nice and professional.Thank you

Phil in service is the best! Clearly explained what services were due and wasnt high pressure. Thank you

Fast and very detail oriented. They replaced my recalled fuel pump in a matter of about two hours then Vacuumed and washed my car.

Well, this my 1 complaint, I had 9 a.m appointment for an oil change and tire rotation, which I had scheduled 2 weeks in advance. When I arrived at my scheduled time there were all kinds of cars there. When I finally got to pull forward and talk to somebody I was told it would be 2 to 3 hrs to service my car. So I am thinking what is the point of scheduling an appointment if they either over booked their appointments or just let people who just show up that morning go in front of you? They did however offer us a lyft ride to take us back home and then pick us up at home and take us back to the dealership, which was much appreciated. And our service helper was friendly. Wish I could give a higher rating but not sure why about their appointment system. They may need to rethink that.

Love the large clean waiting area and the hospitality. Service has always been good.

Talked to 2 different people who were waiting 3 hours plus for regular maintenance. I dont know if these people had appointments or were drive-ups, but Toyota seems to have an issue keeping their service department staffed or scheduled properly for how popular their cars are.

Good experience! Definitely recommend!

Very friendly quick paced and seem to be honest and fair all in all it was a great experience 👍😀👏👌

Pretty disappointing. Should have gotten Phil in service instead of scott.

I love them, they are the best and toyota trucks are too

It was AWESOME!!! It was my service reps first week and he did an AMAZING!!! Im sorry I dont remember his name, maybe Elijah???

They treat you with respect and are good at what they do

Excellent service, Steve in service was fantastic!

Service member was good however the estimated time they gave me for routine 10k service was way off. When the service was completed I received a text stating, “go to the cashiers desk to checkout”. I did so and the cashier was extremely rude saying she did have my paperwork to go outside to see if it was out with the service assistants. So I went outside and asked and they said they took it to the cashier. So I went back and she still insisted that it wasn’t their. A service member came in and had to show her where it was in the counter behind her. Not impressed with that part of my service.

This place is a nightmare. We were warned and decided everyone has an off moment, let’s give it a shot.After weeks of back and forth and incompetent staff we had a deal, scheduled a delivery... and they sold the car.Here’s what I’ve learned1. They continually try and push numbers without explanation and actually get upset when pushed for one.2. They tried to slip sales tax in our loan documents and other charges. READ YOUR PAPERWORK CAREFULLY!3. While most car dealerships can be a bit shady you don’t expect it from a “big name” one. Right? There should be comfort in seeing the Toyota name. There isn’t. Don’t let that fool you. My experience here has been they are no different than the small guys on the corner.I am so glad almost everything has been in writing and we have a call scheduled with Toyota to speak about our experience and it won’t be “he said/she said” but actual documentation of the continued attempts to not only rip off customers but the lack of professionalism.You have a choice to give your hard earned money to a lot of places. Pick one that deserves it.We didn’t heed warnings and that’s on us. Don’t make that mistake!BBB rating C+ seems even a bit too much

Got my oil changed, my tires rotated . All went well. Only took a hour.

Great service

Provided me the wrong price for general service over the phone, tried to up-charge me when vehicle was there and would not honor their original price.Better service and pricing at Wilsonville Toyota.

Great service - just ask for Phil Maas.

Terrible service! An oil change should not take so long, especially when you are promised to be finished sooner! It’s ridiculous to make someone schedule an appt that you are not actually prepared to work!

Got me the right part.

Love it

Good customer service, good service very welcoming the place to wait.