I dealt with a customer service girl named Sam who was very kind, caring and knowledgeable. She helped me with my new glasses. I would definitely go back again.
Their selection is great. Really good prices. Ordered online and picked up in store. Easy transaction.
Fittings rooms are clearly being used as bathrooms, they are absolutely disgusting. When informing an employee they shrugged it off and said yea well people do that a lot. Not surprised your company is having issues staying afloat, never again will I shop here.
Great. Bought some summer clothes
They dont accept their own gift cards.
Awesome place, the employees are wicked friendly. Lots of sales, and a nice clearance section on the lower floor. Plenty of parking with easy access to the store.
A great place to find a variety of things and even get your eyes checked! The selection of glasses and price value can not be beat!
Will become JCPennyless if they dont open their fitting rooms soon.(As of August 2021)
I normally dont shop here, but they were the only place with open dressing rooms.I was really surprised with what a great selection of clothing they had and great prices! Im very short so it can be hard to find clothes in my size, but no problem here!
The foundery big and tall shirts are great and quality is good
Good price, good service, better people.
Susan, in the window treatments department, provided great service
One dressing room on the second floor nobody at the cash register is everybody telling you to go somewhere else I dont get that problem elsewhere dont think I will ever shop there again
Good store with online orders ship free to store. Give discount coupons it seems online only, but can be used in store or online. Good selection merchandise!
Ordered something on line,no problem returning product
Lazy manager, dirty dressing rooms, staff dont care.
I asked four different employees for directions to sweatpants. They all pointed me in the right direction and didnt bother escorting me there. Directions were a little vague, but I eventually found the area. Not much of a selection at all. Very disappointing. Had to go to a different store to look for sweatpants. This was the first time I ever shopped at a JCPenneys and Ive got to say that I was so disappointed that I dont think I would go back.
I like jc penny, but it seems that every time I buy clothes here for myself there are issues with the clothes, zippers are broken buttons are loose, clasps dont clasp. Great for mens shirts.
Clean and helpful staff
Ads started in stock for store so not updated
Horrible employee service. Extremely rude!
Just an average department store. Nothing special.
Most disorganized store i have ever seen.
Had my 13. Eee. wide sneakers which is rare for a store too have, great selection
Ive been shopping at JCPENNEY for many years! This store always has some great stuff and I have always found what I was looking for at JCPENNEY.
Good place to shop for kids clothes and shoes, as well as excellent window treatment offerings.
Appalling over the phone customer service! I went into the store to send an anniversary ring for repairs. I was told it would be back in the store in two weeks. Its been two weeks and I called today to see if it arrived at the store. I was on hold for 45 minutes because the employee who answered was dealing with a customer. When I was finally able to speak to a supervisor she didnt bother to check the status of my ring. Over two thousand dollars was spent on this ring including warranty for repairs and this is the customer service I get? This is the last time I buy from you guys! If your employees arent able to handle phone calls and in person customers, you need to hire people that are better qualified to do the job. And in my opinion, the current supervisor should be fired.
Excellent customer service
Went to the optical center for my everyday use glasses at work. I bought a good pair of glasses and they have held up from my constant on and off my face. They were very helpful when I lost a screw and were friendly as well. I got the insurance and they fixed a missing screw real quick with no questions. Will definitely get my next pair there. Look for BOGO or the 50% deals!
Wonderful service Has disappeared now the lines a longer than ever no wonder theyre going out of business no help exclamation rock
Ask the cashier if my 30% coupon is compatible with the sale, she replies yes. after waiting 20 min on the line then the other cashier tells me is only for JCp cardholders only.
Waiting too long for help.
Nice.
It was very bland. No real great sales. Looked for specific items that fit my daughters style and was unable to find anything shed like. super disappointed
I love JCPENNY. Great quality clothes and always have what i am looking for.
The Store is very Messy & Unorganized
Love JC
The store is great. The prices and selection are very good. The only complaint I have is they need more registers open on the weekends. Lines were long and people were getting impatient. The cashiers were working as fast as they could, but there werent enough cashiers. Also one lady was waiting to do a refund for a while before a cashier saw her to tell her she had to go to a different location to do a refund. They should really have a sign mentioning that so people dont stand in line for nothing. Poor lady probably had to go stand in another line. 🤦♀️
I always find good things on sale
Good prices
Love this store! The store itself is clean, bright, merchandise is displayed nicely & has a great assortment! but, they definitely need more staff on the floor. Found it hard to find a place to check out, ended up checking out at their Eye Optical center, were Sam was wonderfully helpful & friendly! She is really an asset to the store!
Love jcpenney I always shop here. But I’m a little upset, yesterday I went in for Black Friday at the mall and asked if I could occupy one of their empty fitting rooms to breastfeed my 8 month old for a couple of minutes, the associate I spoke to at the customer service on the second floor told me I had to go down stairs to the bathroom.(which I was trying to avoid doing because of the overcrowded halls, and again my daughter was hungry) just wish the associate Could have shown a little sympathy And understanding. I had to choice but to feed my hungry baby outside the store .
Not like shopping in the old days at j c Penney.
I am not pleased with the companys online ordering operations. I ordered an item a month ago that was supposed to be shipped to the store 3 weeks ago. My credit card had already been charged for this item, but I had not picked it up. I never got email updates about when it would arrive in the store. After spending 30 minutes at the store with customer service, who couldnt find the order number in the system, I finally found out the order had never been fulfilled. The customer service rep was helpful, but its unfortunate that two other customers, who were in line after me, experienced a similar event.
Great sale on comforter/sheet set.
Can get some good deals. Some good options. Nice employees. Line was better today than has been in the past.
The Optometrist was very helpful
The store with cleaned everything look neat and the staff was friendly
Great employees and always lots of deals
Sucks ....line at every register..
I went to this JcPenny store on Black Friday and I had the worst experience. There was a sale for sheets and on the sign it clearly stated “any size”. When I went to the cash register to purchase the items, they rang up the wrong price. When another employee went to check the sign, the sign had been changed so I was told to go down to the customer service desk to return the items, then get them for the price I saw on the sign originally. After I went to the service desk on the first floor, the associate told me they needed a manager to override the price. The manager came over and said she was the one that changed the sign (while Black Friday was happening) and gave me a hard time about accommodating the price that I saw on the sign. In addition, she had the audacity to ask me what time did I arrive to the store because she had “changed the sign a while ago”. WOW! This manager should be fired. I’ve worked in retail before and my managers would never had made the calls these managers made that night. Even if the sign was there by mistake you always accommodate the customer and DO NOT give them a hard time due to a mistake that was made by the store. That is not the customers problem.
Christmas lines havent gotten too bad yet. I ended up applying for a JCPenney card, got some great coupons and saved a lot more than I expected. People were very helpful even though they looked tired
Excellent selection for curtains. I placed an online order for pick up, wrong item was given. Exchange was quick and simple. Friendly, helpful, knowledgeable staff
The cashier was very pleasant and I usually have a good experience shopping here. This time tho, I went in to use my $10 birthday reward and he was not able to put it thru. Ok Im planning on contacting customer service during business hours to hopefully resolve the matter
Went there to have family pictures done... the young man was very nice BUT he had no idea or suggestion on where we should stand or pose. The pictures looked like I could have taken them... for the amount of $$ we paid we couldve went to a professional studio and had them done. Next time WE WILL...
Didnt shop there but they are doing a good job of reinventing the brand
Stock was low
Excellent service Orlando very impressed
Only one checkout with one worker
Very good
Wasnt much for cashiers had to walk around the whole floor to ring out. Definitely needs more staffing. Other then that the store was clean and was easy to shop.
Well stocked. However, not staffed well, not enough open registers.
A huge kudos to Gerardo - a store associate. He greeted me cheerfully at checkout and ensured I received JCP rewards for my purchase. Thanks Gerardo!
Pretty good. Prices were nice. They need to bring out their summer clothes a bit faster and organize their shoes better. Great other than that.
Clean store, nice sales, nice clothing, employees are hard to find when you want one. It would be wonderful if there were electronic price checkers in the store we could use!!! Some things on the clearance rack are not supposed to be on the clearance rack and are ringing up full price. Annoying.
Friendly staff
No wait to get in. Lots of sales. Light on help. Long wait to check out and some departments had no coverage.
Had what I wanted at a fair price.
This location is always clean, its easy to find someone if you need some assistance too. Variety of items for kids and adults. Decent prices for quality made items.
Was only window shopping but I was helped with wonderful associates
Potrait studio is amazing pictures came out fantastic! Cant wait to go back, and have some more done.
Visited the Sephora inside JCP. Knowledgeable team. Redeemed some points!! And of course earned more.
Always good deals!!
Since I am a big guy it was nice to be able to find a suit that fit me on such a short notice.
Friendly people and the prices are affordable. Great place.
Always friendly and helpful staff. One of the only few places I can find XLT shirts for me at reasonable prices and brands. Good prices and deals. Good clearance sections throughout the store.
I was sent to the returns and online register. Had to wait over 10 minutes becaue someone was checking out. Send them to the register they should go to.
I was checked out in jewelery but a very helpful associate very polite and patience.
Love this store many bargains and savings. Plenty of coupons. All depts so one stop shopping.
The customer service is phenomenal! Love them!
I had a great experience shopping. Everyone was nice and helpful, my dollars went a long way with coupons, just the way I like it.
Good and clean people nice 😌
I love JCPenney, they have my size (MP) and lots of clothes. It is nice to find a well stocked store and everyone who worked there is friendly and nice.
Excellent experience.
Reasonable prices and good customer service
The lady who helped us buy our dryer was wonderful and pleasant..she was very informative and thorough!
Great photos done here for such a good price
This place is awesome and the workers are so nice and it is very clean
Need more cashiers at this time of year. Great deals
Linda F in window coverings was knowledgeable and efficient in sorting through available options and recommendations.Very personable and professional!
Honestly I always get lost inside but theres always alot of sales in every department. Never a bad idea to pop in and check things out
Very disappointing to search for a sales associate, i was ignored by cashiers and when i found the product and made my purchase i left and discovered that the tag was still on it. Having called the store snd asked for assistance the associate i spoke to was chewing gum and popping it while i was on the phone. I guess you get better service at the dollar store. Morons
I like buy clothes there, great place
Really Great Store To Go Shopping ...
Good place for Eyewear, Jewelry and Sephora cosmetics for me. Next I am trying hair salon.
Im a devoted buyer Love the Store, shoes clothes, deals rewards$$ Plus 20% off cant beat Bedding Rug or clothes sales