Very personable staff, nice selection of eye wear. Excellent covid safety. Told me 2 week wait, got my glasses in 5 days. Ill be back. Thanks.

Professional and knowledge staff. Elias was great in letting me know what my options were, and he did not try to push anything more than what I wanted.I will definitely be buying my next pair of glasses here.The eye exam was normal, and the assistant did not seem to listen to me, but the overall experience with Elias helped provide a positive outcome.

The wonderful young lady assisting me at check in and also did the first part of my eye exam was delightful! The doctor was neither helpful or informative, but kind enough. The lady that was supposed to help me find the right glasses was sooooo rude, unhelpful and seemed annoyed at my questions. If I used the insurance left after the expensive eye exam(left $160), I couldn’t use any discount....one pair of glasses just over $400. If I didn’t use my insurance, I could get two pairs of glasses for the same amount and self bill and get huge discounts.I took my prescription to Costco and got the exact same glasses with all the extras for just under $140. I still have to submit to my insurance company, but the Costco staff were over the top helpful. I don’t mind submitting the bill myself. I do mind a condescending, frustrated explanation.I will never go back to this place nor recommend it to anyone

I will not go anywhere else for my exam again. People were great and not to mention it was the best lenses I ever had. Always trouble with my bifocals elsewhere. I can see 100 percent better tyhen before

Had the best experience!! Every single staff member that I interacted with were both affable and professional. I found some frames that I liked, and when my glasses broke they quickly attended me I got them both cleaned and fixed.

I can honestly say that this store has the nicest opticians, their patience towards absolutely everything is amazing from helping me choose a good fitting frame to cleaning every single frame after someone tries them on. Its so sad that all these people keep complaining of the fact that employees asked them to keep their mask over their nose. As you get checked it the greeter lets you know that yes the mask HAS to stay on. I saw how a customer was very rude and disrespectful towards employees when ask to cover their nose, I get it we are all tired of the mask but its not their faults theyre just doing their jobs. If you dont want to keep your mask on then maybe you should stay home 🤷🏼

Our son was participating in a basketball tournament and one of his contacts fell out. I called to see if they could get me a trial pair for him to wear. They called our office in Eugene and got the prescription and called me back within minutes. Got the contact and got it to our son. Thank you so so so much! Great custom service!!!!!!

Upon entry we were greeted by a nice young man, he gave us the run down of policy, we left because the young lady with the mustard colored top had terrible customer service, she was very rude when she saw me adjust my mask a little to see what the glasses looked like on my face. No one was within 15 feet of me. If you can sit in a restaurant and eat with someone 6 feet away perhaps you should revisit your policy, also perhaps train your employees to not be so aggressive or rude. Sorry you lost my business.

These people lie and make excuses. They have repeatedly denied me whats owed. I had insurance on my glasses. They wont help me out. The glasses I have now still are defective. I had scratches all over the new pair of glasses.

Well the past few times I have come across a few workers who were rude and some who didnt explain things well on the phone and I apologize for my outburst of these covid rules. But lets forget that all. Reyna was absolutely awesome. She truly has the best Customer Service in the entire store. I truly wish the people who answer the phone and greet people at the entrance had the customer service skills like Reyna.

What a wonderful experience. Every single staff member that I interacted with were both personable and professional. I was able to find frames that I like at a reasonable price and my lenses safety speced, which is important for my work.Thanks,everyone! Ill talk you up!P.S. pay the 39 dollars for the retinal scan. Its really cool.

Tried to go in and shop for glass. When I got there I was told I needed an appointment. The website stated no such thing. I drove over 45mins one way to get a pie of glasses. On top of that no one was in the store!!! What kind of policies does this company set!!! I will go else where for my purchases from now on. Ridiculous.

I went here because I was fortunate enough to get several pairs of glasses within a specific price range. The entire staff was very helpful and informative. They worked with me to find the best lens options and the best possible pricing.There were certainly COVID restrictions that some may see as a burden, but please remember that they are in everyone’s best interest. I felt very safe throughout my visit.

Started with a good exam, ended with poor quality glasses that dont warranty past 6 months even with Covid and Visionworks being closed for so long. My prescription to got the point where I realized the headaches were from the glasses and now my wifes have already taken on scratches. Try somewhere else, the 5 star rating is incorrect.

I had a great experience getting my exam, and also going back to get my glasses (which came MUCH faster than expected.) They did tell me I needed an appointment but were able to get one for me the next day for both services.Reina especially was so friendly and fun to chat with.she was also able to point out a service that my insurance offers which saved me hundreds.Ill be back for sure.

Summary -This was the worse experience I have ever had - no one there cared. I literally walked out to my car (half blind from dilation), no new glasses, and cried.Story -I needed a new pair of glasses, saw very good reviews of Vision Works, and called to make an appointment. After listening to all of the options twice, there was no option to either schedule a new non-emergency appointment or talk to a representative (like hitting 0). I was only able to make an appointment via the website. I did receive confirmations via emails, texts (many), and phone calls. My wife went with me on her day off so that she could help me pick out new frames which is very important to me. Upon arrival, there was only 2 customers in the lobby looking at glasses in a room about 20x30. They let me in and then said my wife wasnt allowed into the lobby to look at frames because she didnt have her own appointment. I talked with 3 different people including the doctor, and all of them refused to let her into the lobby to help me look at frames (even after they dilated my eyes and I could barely see the frames). During the entire process there were no more than 2 people in the lobby at all and refused to help us. The only consolation was the doctor saying yes covid is making things tough. This had nothing to do with covid or the state mandates (which are 6 apart while wearing masks). My wife and I could be standing over 12 or 16 from anyone in the lobby and both had masks. This was a company policy. So I am very upset. The doctor seemed easy to work with for the eye exam, but the entire point of me making the appointment, paying for the exam, and waiting two weeks to be seen was to be able to get a pair of glasses. And I was not able to do that. Because I was unable to schedule a regular appointment over the phone where they could have warned us that my wife couldnt enter, wouldnt allow my wife to come in to the lobby to help me, and walk away with no glasses, I cannot recommend to anyone.

I’d give negative stars if I could. Do not waste your money here. The staff was extremely rude and unprofessional. My husband and I checked online before we went in to look at frames that no appointment was needed yet when we get there we were told we needed an appointment and scheduled one for the next day. No big deal. My husband got a call the day of his appointment confirming he was coming in. We came in and were asked if we had a mask. My husband did not. We were told we cannot step into the building without a mask. I asked if they would provide one for him and they said no. I’m starting to get irritated here. We are totally fine with wearing a mask but no where on their store front or website did it say you needed to wear one and when the store rep called to confirm our appointment they said nothing about needing a mask. Now I’m a little more than annoyed as we had to re-schedule again. Then today we had everything we needed to look at frames. We both wore masks and came at our appointment time. As I was trying on frames I took my mask of for a few seconds to see how they looked on my face and the store rep rudely told me I needed to keep my mask on at all times. How are you supposed to see if the frames fit your face when more than half of it is covered? Fine. I won’t be buying frames today.The kicker was that another customer came in to get her frames and was told she cannot enter the building due to not having a mask. Frustrated, she asked who she could give feedback to as she was never told she needed a mask and nowhere on the website did it mention this. After she left, the lady that helped her mocked her to another co-worker. I was disgusted. That is absolutely uncalled for and unprofessional behavior especially when a customer easily overheard. If people need to wear a mask why isn’t there Highly visibility signage stating this? I will not be spending my money here and will not recommend this store to anyone.

Lost my business!! The lady guarding the door and watching people try glasses on was absolutely rude!. I was trying glasses on always 6 ft from people and for half a second I midway removed my mask to see how the glasses looked before making a big purchase $300+. I understand covid is a big deal, but if I am 6ft from people and removing and putting my mask on with every glasses and yes disinfecting I dont see the issue. If that is not allowed that’s fine I would still put up with it but her rude unnecessary tone and comments I will not! I have been in customer service and there is no need for a rude tone when regulating and inforcing rules.Recommendation..Make a game plan for customers to try on glasses without a mask to see if they even like any, It it not a cheap purchase!. Especially when you have customers take the $100 non refundable exam first.

After have terrible experiences at other big name places decided to try these guys out again after 16 years due to the amazing reviews. Boy was I pleased. Appointment was made within 2 days. Dr. Timothy Freeh was super nice and even gave me some contacts to try out. Reyna was amazing in helping me pick out the best fitting frames for my face and gave me all the options. The customer service was fantastic and I wont go anywhere else from now on. A++++++ 2 pairs of glasses were ready in less than an hour with scratch resistance, glare free and thin lenses. Cant beat that for the price.

Honestly the best exam I’ve ever had. Tim was awesome and the staff were very helpful.

I returned to vision works for a change in my lenses soon after I had received my glasses (it was a preference thing). I was happy to find out that they stand by their 100 day satisfaction guarantee.Reyna was wonderful to work with and it was changed quickly and without any hassle. I recommend vision works for all your glasses needs.

Appointment for my wife and myself today for eye exams. The ophthalmologist was as usual very friendly, informative and helpful, he gets five stars. We were early and the staff was short and not friendly. In the waiting area, particles of litter, bits of plastic and other debris were on the waiting area floor. The staff was not busy but too self important I suppose, to run a quiet carpet sweeper on the floor. Makeup was on the device that takes your interior eye pictures. After I stared at it, the tech wiped it off, but with an attitude. After my exam I asked for my pupil distance. Another tech was directed to check my PD. He instructed me to get closer to the counter twice and during the check, informed they have no liability, again with the attitude that I was being a lot of trouble. Im a paying customer, and customers do not appreciate it at all when the staff cops an attitude. The staff is not doing me any kind of favor, I pay their wages. Staff rating one star, major attitude adjustment is necessary. We noticed a help needed sign in the store, maybe the store needs to be completely re-staffed with a good people with friendly helpful attitudes.

We go here for glasses. Usually, staff is wonderful and eye Dr. Very knowledgeable. Im going to blame COVID 19, ON THERE INATTENTIVE AND RECEPTION, IT SEEMED LIKE ALL THEY THOUGHT WAS ABOUT COVID, I WHERE OXYGEN AND GLASSES, SO SOMETIMES MY MASK SLIPS DOWN MY NOSE, THEY RUDELY ASKED ME 3 TIMES TO PULL UP MY MASK SO IT COVERED MU NOSE. I DID THE BEST I COULD. THIS VISIT RATES A 3, WHERE NORMALLY THEY HAVE ALWAYS BEEN A 5 STAR. YES, I WILL GO BACK WHEN I NEED NEW GLASSES . I KNOW THIS IS A VERY STRESSFUL TIME FOR EVERYBODY .

I have been going here for my glasses for years and I will not be back. The rude unprofessional staff working there now is unbelievable. I get that covid 19 has everyone on edge, but there is no need to treat customers the way I was treated and how others are being treated. Trying on glasses with a mask is new to a lot of folks and instead of being kind and helpful they are rude and snarky. My mask fell below my nose and Robin was very rude when she snapped at me and said your mask needs to cover your nose. Yes I know I was trying on the frame with no one even near me to see if it fits my face. I finally went in and made them give me my glasses that I paid over $400 because they kept telling me I needed an appointment to pick up glasses but couldnt find one that was convenient for me. I will never be back neither will my family and I will make sure to tell all my glasses wearing friends that they will not be treated well at this store. Go somewhere with less rude and snarky and unprofessional employees. These folks dont deserve your money or business.

Great place to shop! Lots of options and products! Look for Susan!

I think its a sad 😥day when you cant even get free lens cleaner anymore at the place you bought your glasses!😨🤨

Its been a couple of years since I had an eye exam and a new pair of glasses. I looked around and saw that Visionworks had the highest rating, so I went with them. Let me tell you that they live up to their reputation. The optometrist was great. Explained everything well and had me in and out quickly. The glasses buying process was easy. I knew what I wanted. One of the women who was helping me out, got me a great deal and I ended up leaving with 2 pairs instead of one!! It was estimated that it would take 2 weeks to get my new glasses but it only took 2 days! Even threw in a free hard case for my glasses. The whole experience was great. If you need an eye exam or new glasses, this is the place you want to stop by.

I had the best service from Vision Works. Staff and doctor were friendly and helpful. I received my glasses in less than an hour and this is unheard of. Thank you Vision Works, I love my new glasses.

Everybody there goes above and beyond! I got some new glasses from them on the buy one get one free program. I did not notice until a few weeks later that one of my pairs had a defect. I called them and they said send them back and they will take a look and then get me a new pair. The same day I mailed them I received a new pair in the mail ! Definitely impressed, thank you !

Worst service I have ever experienced. Deleted my second insurance so I spend twice as long when I went to choose glasses. Told me I would need to call and let them know I was coming in when I picked up.glasses then when I called said I actually needed an appointment. I will not use them.again nor will my family.

Fantastic experience. Smooth hassle free. Alan helped get my glasses set up. Super patient and good service

Everything from my appointment to the time frame of my Glasses arriving was just amazing!! Keep up the great work!! Fantastic experience. I will be returning as needed.

I just finished selecting frames for my glasses at Visionworks. Sales Manager Robin was a delight to work with, she is very polite and professional. I recognized Robin’s experience right away. Robin selected three frames she felt would fit my face the best. I tried on all three then looked around but eventually came back to the second pair Robin selected for me. Robin explained all the features and was able to give me a discount on the frames. Overall, my experience was outstanding. Great service and my glasses will be done while I wait - Thank you Robin!

My fiancée is upset because of the glasses they made her they screwed up twice. Bad customer service treating my fiancée and me bad on the phone one time because were lesbian. Im done with them and so is she dont waste your money here.

Had a great experience with eye exam and getting glasses. They are so good at explaining your prescription and what options will work best for you. Very friendly and helpful. I recommend them for your vision care and needs.

Robin, an Optician with 40 years experience was a complete joy to work with. She was down to earth, professional and of course with experience like that-knew her stuff but did not try to over sell me. With their sale and my insurance she took the time to be sure I was getting the best price!

Sara is awesome. She was very helpful in answering all of my questions and made everything easy. She has great customer service skills.

Wonderful service, great selection, good people and always fair prices and deals. Came into just get my frames that I bought here tightened up and things are running ship shape! This is josh and he is so friendly and helpful!

I have been a customer at Vision Works for over 5 years and worn glasses for decades.Robin, the sales manager here in Salem, has given me excellent, personalized service. She is the best optical person ever!

Dr jade energy and profesional work ethic made my day, I had a great experience, I definitely suggest this place, they have great people working there especially dr jade

Super fast! I can see again. Great customer service. Love my glasses, great selection.AAA+++

I ordered sunglasses from this location, after 3 weeks I still had never received them, I was a very unhappy customer. I finally went to the store to find out why it was taking so long only to find out the lab broke them. Reyna and Sara were amazing they listen to me vent and went above and beyond to make it right. I went from someone who would never go there again to some one who would gladly go back

Sara was extremely helpful and friendly, even after I showed up at 2 min to closing. Additionally providing skilled adjustment to 2 pairs of glasses for me 👍

Great customer service! Really good selection for glasses frames. Love my frames I chose! Josh is super helpful and friendly 👍🏼

DO NOT and I mean DO NOT do business with them sales team is very rude they sent a text telling my daughters glasses were ready to pick up and they were but they refused to do a fitting with out a appointment no where in the text did it say we needed a appointment I live an hour away and they would not help us we went to Lenscrafters walked in and they did the fitting no questions asked we should have went there in the first place

This is the best place to get glasses! I called several places to ask about my insurance plan they where the only ones that where willing to take the time and help me with my coverage. I came in and the staff was great they where very friendly and extremely patient with all my questions. Highly recommended to everyone!

Love coming here for all my glasses needs. The staff is always so friendly and helpful. The bonus is when they are holding of their clearance sales I can easily add to my collection.

Great place to get glasses! Lots of stylish frames and friendly professional employees! Helpful without being pushy. This is my second time getting glasses here. I will return again for the same great service.

I am so happy I came to vision works. Not only am I super happy with my glasses but the service was excellent. Reyna was amazing and helped me pick your some super. It’s glasses!!! Thank you 😊😊

Vision works is awesome! Super friendly + easy to deal with. Got my glasses in 4 days earlier than promised. Would recommend again + again!

I walked in and was promptly greeted by Reyna and Susan. Reyna helped me as I walked around the entire store trying on dozens of frames. She was patient, honest, insightful, and helped me get the best deal! I bought 3 glasses!! I will be back. Thank you.

The staff was extremely helpful while choosing a few pairs of glasses. We had a great time chatting and laughing it up while deciding on which frames worked best for my face. Highly recommend!

Doctor Peck was super nice and helped me understand the results of my exam. Then Josh got me great frames and great advice about options, helping me find just the right fit, look and price. Love me some BOGO!

This is the first time I have gone to Vision Works. From the start they were very friendly, helpful, and attentive. They had my glasses done same day with a great deal! I look forward to keeping my business with them.

Amazing service and great people to work with who walk you through every detail to make sure you have what you need.

Great customer service. Very polite personnel from people giving the eye exam to ordering lenses. Amazing deals! Reyna hooked my husband and I up!

Everyone at this store was so helpful! The doc was super good with my young child and answered all his questions. Highly recommend!!

Very good customer service! My glasses got stepped on and warped, and they fixed them up quickly and with no problem!!

Just bought 2 pairs of glasses for $99. Great customer service from Robin.And was told that the frames would be ready in an hour!Zeb had them ready for pick up in under 20 mins.So pleased with the customer service level here!!!

Amazing experience! The service was very professional, I felt very comfortable with this visit. I highly recommend the Optomap photo service; it’s an additional $20, but so worth it.

Went here with my boyfriend, they took a little long to actually get to us when there was no one else there, the lady who helped us was nice, although they told us we would get our glasses 2-3 weeks after our apt. or SOONER. bc of the prescriptions. this was first week of Jan. we called to check in 2 times and both times they were rude with attitude. and stated that they will call us when ever glasses arrive. pretty much in a way to stop calling definetly not going back. if we EVER even receive my glasses

Nice people. Helpful. And they are one of the only places that take my insurance plan -VSP. I couldn’t get the frames I wanted because I have bifocals but they had enough of a selection that I was able to find something else I liked rather quickly.

I thought my glasses were a goner but Reyna fixed them. So happy!

Robin was extremely knowledgeable and helpful in finding me the perfect frame. She and Josh were professional and patient while I tried on a couple of dozen frames. I am pleased with my selection and look forward to working with her next time I update my frame style.

The staff was helpful and friendly. They helped me clean my glasses and replace a nose pad at no charge!! Thanks!

They really work with you. Josh was amazing worked on getting my glasses just how I wanted them. Robin was very knowledgeable about changing out the nose pieces and making them feel good.

I had a wonderful at the store while getting my new glasses. Reyna took excelent care of me and went the extra mile to give the best service.Highly recommend the store if you want to have a easy - no hustle experience.

I get all my glasses here and they are super helpful! Always a great experience. Recently went in with 4 pairs of glasses to be adjusted and they were so patient with me. Thank you Susan! You rock!

Great customer service with a great selection of frames. The exam was quick and easy. EYE highly recommend this store.

Didnt get the best of service at first but then Reyna came along and made my experience great! She was very helpful and knowledgeable! I would definitely go back!

I absolutely love this place.They usually have good sells.Also, getting your glasses on the same day was the cherry on topThank you Iris for all your help ❤

Always helpful staff and they have promotions frequently so just wait for one! Also, they have the best selection of frames and they are super fast!

Great Customer Service from Zach and Susan. Have not been here for a few years due to customer service having gone down hill . Customer service has gone back up and I will definitely be back!!

Zach knows his stuff! He was professional and courteous even when I was grumpy. I would recommend Visionworks in the Willamette Town Center and Ive been a repeat customer for years!

Chas did a great job fixing my glasses! Very quick and courteous!

Great costumer service staff very friendly and helpful with everything I needed

Susan has been helping me and my family for.years. We love Visionworks! Professional and very friendly!

Best experience! This is my first time buying glasses and they made the process as painless as possible, and the eye exam was almost relaxing!

My visit did not disappoint. Iris was so professional and kind to me. She was patient with me while I made my choices of glasses. Thank you so much!

I love going to Visionworks to get my glasses. They are super friendly and affordable .i dont have optical insurance so the BOGO sale helps me out so much.Lisa Logan

This is one of the best places to get glasses, the staff is kind and helpful.

Everyone was friendly. Robin was outstanding and soon helpful. She was above average

Visionworks NEVER FOR MEI find it too bad I have to go to Americas best Eye glasses to get my Free Eye Exam . and 2 pair @ $69.95.. or come back to Visionworks to get My glasses . Eye Exam for 89.00 and sometimes have a two for one sale. you just force most of us to other places to get are glasses, to someone like myself on Medicare $89.00 is a lot of Money to the price of Free, I also call and asked about Discounts to anyone military, 70 years, Medicare, YOUR GOING TO LOVE THIS. SORRY ( DR FREE ) HAS NONE NO Discounts

Great selection, affordable pricing, friendly and knowledgeable staff. Worthy of return for repeat business.

My guy & I went there last night for an eye exam. The staff was very friendly & we got it done without too much fuss. After finding our frames we got help from the associate named Zeb. He was very sweet & so helpful going over the lenses. However during our time talking to him the store got packed. With Zeb being the only associate, he can only handle so many customers. People got frustrated & left others were snippy. Which is completey moronic. If hes the only person there then you chill & wait your turn.Anyways we picked out our frames, paid, & left. Good experience & I think Zeb is awesome. I will come back when I need another exam.

Great experience helpful in every step of the way. Reyna and Sara were amazing and helpful great choice to come for glasses!!

Reyna did an amazing job with recomendations for my new glasses made sure i got what i needed. Came out with new glasses great experience and a gift bag amazing customer service! Look for Reyna

First time glasses wearer! Everyone and the process was great and easy. Definitely recommend!

Marcela was the most helpful person in there, super kind, caring and thoughtful, I recommend going to her if you have any questions or concerns. You rock Marcela ✊🏽

Love this place for my Rx needs for my sons glasses. Always friendly and fair priced.

Convenient location, but might want to avoid when DMV is busy.

The sales person was wonderful.She went above and beyond.She found a lot of frames for me to try on after I explained what I was looking for.She is perfect at her job.She deserves recognition

Staff is friendly and helped with our questions. Zach was very kind in helping make sure my kiddo got what he needed and wanted!

I enjoyed being helped by the friendly and helpful staff here! Visionworks is the best! Zach is so friendly!

Great and helpful staff, nice glasses, great prices, Iris was great! Overall awesome experience.

Took 20 minutes to get my glasses! Josh was very nice and helpful and the eye doctor was very very nice. Great place. Thank you!!!!

Quick and friendly with good prices and knowledgeable employees

Very good experience. Very friendly. Great customer service

Friendly staff and great prices. Always ready to help you when you cone in.

Every year my family purchases our glasses from here. Always pleasant. Great prices. Bills our insurance.