Been shopping @ JD for 30 years and enjoyed most of the employees and products most of all Freddy Webster who knew everything and made you feel good to hang out and shop . Now it seems more corporate and unfamiliar with product and the dramatic price increases have got me starting to look elsewhere . Will still shop @ JD but not as much . Sad .

I’ve been coming here for years and have always received outstanding customer service. Recently I had a problem with my carpet cleaning machine in my van and brought it here for the first time, the service department was very friendly and helpful. I wish they were open a little later but other than that they are great!

I am in charge of ordering supplies for the company I work for. Duke is the sales man that I have been working with. He is always friendly and helps me out. If I am interesting in ordering a new product he takes his time and will explain to me the best product that would work best. Thank you Duke for all of your help.

Great place with lots of different solutions for most jobs

When Im working with my clients in New England, I have options of other distributors to work with. I prefer Jon-Don and am always happy to work with Freddie Webster. In my line of work I make recommendations to my clients about where to buy equipment and supplies- Jon-Don is the answer.

Jon Don Salem NH has such an amazing, knowledgeable crew. Starting with Duke. What a wonderful and helping store manager. What a huge support he has been. Also is Freddy, Mike O and Jasmine. They always make sure I have the right amount and right chemical for the job. Never have they let me down. And I cant forget about the two technicians in service (Keith and Mike) Everytime I have an emergency, they will literally drop what they are doing to help me. I noticed they do it to other customers as well when I am in the store.EdCEM Home Maids INC.

They are always helpful whenever I call for supplies or advice. The service department has always been helpful with advising me in regards to my equipment.

I have been using Jon-Don for my janitorial needs for the last 5 years. I recommend them to my customers to get all of their supplies.

I’ve had the pleasure of working in the emergency restoration industry for the past six years. During this time I’ve traveled across the U.S. overseeing large loss projects for commercial properties as well as residential.I’ve worked with a multitude of vendors who supplied us with a vast array of consumables, equipment and tools and can say the Jon-Don of New England managed by Duke Pepin stepped up to the challenge every time.When arriving on site to a large loss you travel with enough supplies to stabilize the loss with the knowledge that I could contact Duke or Freddy and have anywhere from a skid to a tractor trailer load of equipment and consumables delivered to my site with 24 hours.Not only does Jon-Don New England provide superior customer service, they set the standard for cost savings and will meet or beat their competitors prices and if unable to, they tell you up front that they can’t. There areno games with the outstanding crew of Jon-Don of New England.It’s my recommendation that you compare services and prices between all of the restoration suppliers but can say after you’ve done your research, you’ll partner with Jon-Don of New England.Respectfully,Joseph Woods

I’ll have to say I’ve had nothing but great service and professionalism @ the Salem location always have what I need . Freddy, Duke and jasmin always accommodate and take time to answer questions and give great advise . Been accosted to buy chems and products online but no need I’m fortunate to have this one stop shop store near buy . Thanks guys

I have been a customer of Jon-Don for over 19 years. It has unfortunately went down-hill drastically in the last 4 years. Jon-Don does not stand by their core company strategy! They misdiagnosed my ProChem Performer 805 after charging me over $7K in repairs and gave me the only option of buying a new machine due to lack of parts instead of repairing properly. I found out later that my machine had a recall on the fuel pump, but they said that they could not fix it and stated that it was the fuel rack when it was not! Do not take your machine here, nor should you buy a machine from them as they do not stand by their word on their website Satisfaction guaranteed 100% money back guarantee on every product or service with risk free guarantee. Since they have hired Duke approximately 4 years ago, the service I have received is subpar at best. I have reached out several times about resolving my issue, in which they do not respond and come up with excuses. In my mind, this company has poor customer service and lack of professionalim since they will not return my calls. After doing my own research, I was able to find Bruce of Interlink Supply who did fix my machine with no issues. Dont use Jon-Don, you will regret your decision.

Great service, friendly faces

They used to be good...now the employees act like the customers are an inconvenience and even the managers follow suit...Duke is rude and irresponsible and does not return calls or emails....

Good has!