I called the Geek Squad 3 times and the endless menu options followed long hold that never ended in a human voice. I selected the option for a call back and never got one.My power port needs repair and so the laptop battery wont charge. I especially loved the recorded voice asking me if I tried holding down the power button. Thanks for that.If they cant figure out their own phones, I dont hold much hope for their figuring out my laptop--its a little more complicated.

This particular Best Buy takes extremely good care of me. So I have made it a habit to buy the majority of electronics from them. The store manager is fantastic he is very much down to earth and he appreciates people and takes great care of his employees. Employees then take great care of the customers that are in need of advice in guidance.

Start a new job I need a new keyboard, went in and grabbed it good selection of items and it looks like they’re all stacked up for items coming up for the holidays.This review is specifically for the young lady that checked me out, I think her name is Autumn. Usually I get super annoyed when an employee at the checkout asks me several times if I want to protection plan, if I want to save money by signing up for a Best Buy card, or any other promotion about rounding up or just spending more money then I intended… today was an exception. I was very impressed with her persistence and professional manner.I was happy to know there are employees out there doing their job to the best of their ability regardless of rejection. I know places are having a hard time finding good quality employees and I think she did a great job today. Thanks

I took my GMC Explorer hightop van to upgrade whole car audio system, remote start, backup camera, dash cam, smart 32” tv setup there. This South Salt Lake location has more knowledgeable employees and better than any other Best Buy we went by.The complicate jobs went smoothly and really well. I recommend this location to all my family and friends there.

Im fairly sure their geek squad knows very little about computers. They are unable to answer basic questions. They might be fine for servicing stuff sold in the last 3 months but not something thats a couple years old.

This store is always nice to visit, employees are very friendly, merchandise is usually in stock and overall the ambiance is welcoming.Never had a problem with customer service nor product warranties. Ive brought a couple of items back because of defective performance a couple different instances, and never had any trouble getting a replacement or another alternate option. I always purchase the extra warranties because they definitely stand behind their quality on their merchandise which makes it all worth it. Ive purchased 3 appliances for our kitchen in 2 different visits and the job was always handled professionally. Delivered and installed perfectly. This is my to go electronics store, definitely a favorite! 5 🌟

We purchased Viking appliances in excess of $18K and the experience has been terrible. We got a damaged cooktop which is yet to be replaced after a month, our double ovens have been delayed for over 4 months now with no end in sight and a refund is impossible. Other appliance stores that carry Viking have our ovens in stock . The sales guy told us we can only get a store credit or a credit to BB credit card. We want neither because we won’t ever do business with BB again. I feel like we’re being held hostage. Salesperson says he’ll see what he can do and says he’s going to call us back and many, many times he just doesn’t ever call back.My advice would be to go to a kitchen appliance store if you want to have a smooth transaction. Also, Viking gives rebates to buyers who spend over a certain amount but our sales guy never told us about that possibility until we call him out on it.

Great staff that answer questions and are willing to check the warehouse for games you cant find on the sales floor

This is definitely my go-to for most electronic devices, I generally dont have problems with any of my purchases and when I have I was able to resolve the issue, the floor staff may be busy at times but generally seem willing to help and returns have been easy to do, one example I went to return a Sony X90j for the A80j with no problem just make sure its within the return window of time. Over all BestBuy is a sound place to make purchases on electronics.

Mike in the camera section was SO HELPFUL. We are so beyond grateful! He helped us multiple times on multiple days and went above & beyond in every way to make sure we had what we needed and were educated about our options. It’s been a long time since we’ve received that quality of customer service anywhere and we’d come back to the SLC location just for that! I don’t know if his managers read these reviews—but if so, I hope he is being well taken care of as an employee there! Thank you again Mike!

Very nice store, Anthony in the computers/printers department went out of his way to provide excellent service. Got exactly what i needed and got awesome tech support to help me setup everything i needed for my work portable setup in my laptop and mobile printing needs. 5 stars, keep up the great attitude and service! 😎👍

I,went there to see if they had a ps5 ..of course I waited in line 10,Minutes.Just to here they dont have any...Best buy...BuY a sign and put it up so peaple dont waist there time.

Very helpful crew. Answered questions and got me what I needed

Jackson is the man. We appreciated his hustle getting our headphones and literally running to the back to bypass inefficient system of locked down AirPod Pros. Thanks Jackson!

Great staff! The gentleman walked us over to the memory area, explaining what fits, why one is better, picked one-paid- and he put it in my phone quickly. We were in and out in under 15 minutes. Love these folks and will continue to return.

Every employee Ive ever had contact with here has been professional, knowledgeable and can still hold a conversation with if desired. The store is well stocked and gives multiple options for anything Ive ever looked at here. This is a great store overall.

Went in to purchase a TV and had Oliver walk me through all my options. Very helpful and informative staff that is patient and willing to answer all my questions. A very pleasant experience overall, cheers!

Terrible customer service. Front end manager told me I had to purchase an extended warranty if I wanted to exchange an item that had failed. Strong arm tactics. I even told her I felt that way and she shrugged so I purchased the warranty and then returned it at another store. Terrible service. Terrible managerial skills. She just wanted the warranty to pad her bonuses. Terrible

I like this store better than the one in Murray only because of the location.If you take public transportation like I do just jump on the bus up on the tracks and deliver your right to Best buy off 21st South.The employees knew a lot about the items they sell there, especially the electronics.I never saw an employee that didnt have a smile on the face.

I enjoy going to best buy, even just to check out all the newly released equipment. Walking around in here also gives me ideas for things I want to have/incorporate in my place while Im remodeling it.

Had a great experience. Very friendly and helpful!! Very nice gentleman who adjusted and fixed my dash cam! Had it put in another Best Buy West Jordan, did a poor job. This Best Buy helped me and I would say he did a good and fast job. Thank you!!

Went in near closing time to purchase phone accessories and to make a return. Cam was really nice. Very knowledgeable about his department. Installed my screen protector without defect at all. Thanks!

Expansive store, plenty of helpful staff. Pretty good supply despite supply chain issues in all sectors. I bought a stereo there and they installed it for free including routing a microphone near the driver side for digital assistant/answering of calls. 10/10

Moises in Sam were very helpful in finding what we need. I went there to return what I bought cuz it didnt work on my TV and while I was there Trenton helped fix my phone he was very helpful customer service

My washer just broke out of the blue this week so I was in dire need of solving the problem. I went to Home Depot and then Lowes first. Both places would barely give me the time of day, let alone help me with my purchase. My last stop was Best Buy. Not only did they have exactly the washer and dry I wanted at the same price as Home Depot, but I was immediately greeted by a friendly staff member who assisted me with everything I would need to know, plus a full year of tech support for free and 18 months zero interest financing. Ill have my new set next week. It was a wonderful experience. I would definitely go back.

Always enjoy best buy. Clean well organized space. Efficient and helpful employees. Prices are very competitive and excellent selection

If could leave no star would. Policy changes from day to day they refuse price match go pro price one day yet come on another day they do. Policy seems change day to day depending on mood they are in then want get smart with you and give excuse as to why one day they price match then next day they dont.Worst customer service ever!!!!

Very helpful until checkout. No one was at the register. Waited a good 5+ minutes.

Employees were helpful and friendly. One employee was driving a Big Joe through the main aisles without honking around corners or walkways. Thats the only reason I removed a star. It only takes one accident to change everything. And thats against OSHA standards, especially around the public.

Love Best Buy!!!! They have great customer service!! Great products. If you need to see the product before you buy it, then Best Buy is the place to do it. They have s very generous return policy that will allow you to endure that you like the product! Highly recommended!!!

Good staff makes great recommendations.

It’s an ok Best Buy. The shelves seem a little empty and the associates are always whisking by without asking if you need help. It’s still an alright Best Buy.

Typical Best Buy experience. Lots of salespersons offering to help you wherever you turn or walk. Can be annoying but truly is a positive compared to other stores where one has to go seek out sales assistance. This store is very well stocked and their black shirts and their typical salespeople seem to mostly know their stuff when it comes to internet modems and Wi-Fi as well as other topics. Excellent selection of computer peripherals.

Friendly staff. They didnt have the odd connector I needed but the associate told me about some cool tech thats upcoming. Very comfortably introducing stuff in a non buy this now way.

We had a complicated request had to return a washer before pick up and get a different one, the staff were extremely helpful had to asks several people since it is not something they normally do. Really do appreciate the customer service.

Lots of home theater equipment. Nice magnolia room to test the nicer speakers. Big spacious feeling store. Lots of options for cheaper and higher end products.

I really dislike this store. No one ever helps you and it is as though they go out of there way to avoid customers. There are other Best Buy stores that are much better. But this one constantly lets me down and I was looking to spend over 2,000 today. Stay away from this store if you can.

This seems to be our go to since we have only a few electronic places around. They know a lot about electronics and are willing to help out.

Great Place, had great service at Geek Squad. Got straight to the point told me what need to be fixed and had no issues

I went in this morning to see if i could get help with my printer not printing like it should be. I got sent to geek squad and the “manager” said theres no enough we can do with printers we can just give you a new one which i was okay with. She called someone else to help me, he took me to the printers and said they didn’t have the printer i bought 7 months ago. We found other printers which he didn’t know nothing about cuz he couldn’t tell me the difference from one another so all he did was check prices. We found one that was the same price, went to the register of geek squad and found out i couldn’t buy it until Tuesday, i dont have time to be going back. so there was the first problem. Then i just said okay just give me my money back and the guy the was helping me was gonna do it when we got interrupted by the geek squad manager saying i couldn’t get my money back only a gift card i said why? The product i got from you guys it doesn’t work. She started saying that the contracts from the manufacturers wouldn’t let her and this and that, me as a customer have no idea about the contracts between the products you guys sell. I wanted my money back. She didn’t offer any other solutions to the problem. As a manager that she is, thats one of the worst customer services i seen. So the 4yr protection plan that i bought with you guys just went to waste cuz i only got what the printer was worth on a gift card. I tried shopping at best buy for the first time and had a really bad experience on trying to get my product fix or return. Tried contacting “leadership” and never got a respond.

One of my favorite stores. Love that I can come see and feel the products on display before deciding on a purchase.

The employee was really nice, he give me info about whats I am looking for

Best place for electronics. With price matching, you cant beat them.

This Best Buy is always great. It is large, well stocked with more variety than other Best Buy’s. The people working here are always friendly and helpful. They place has always been clean and well-maintained, yet they are remodeling to make it even better. Even during remodeling, it is still very well kept.

Good photo guys we spent 5k for some camera stuff. This convention but expensive. They need more selection for a serious photo guys. Often out of things right now.

Its a good place to go see what the tv youre gonna buy off of amazon looks like in person.

Very helpful people and an attractive store layout. You know youre in a place for electronics ;)

Staff is very helpful and kind! Great customer service.

Went to exchange my wireless earbuds and everything went as promised when you buy the extended warranty. Brought my broken pair in and left quickly with my replacement! Thanks guys!

Buy pixel phones and their warranty and they will give you store credit equal to your original purchase price when you execute the warranty.The employees are fantastic and very patient and polite.

I was checking prices for dryer and washer and me and my wife got good price for them. And ARC Willey denied increase the credit but Best buy approve it until five thousand dollars. And we are paying monthly with no interest.👍👍👍👍

Got a car radio installed. Was quick once I brought in. They said there was a pretty good wait for the radio and install date. So he set my equipment to be delivered there closer to my install date. Email notifications told me when they arrived and reminder when install date was. They were delivered with no issues and installed with none. There was a part I had ordered they didnt need so he refunded me the price. Great service.Edit: Once I filled out review my new radio started restarting whenever I hit a bump. Took it in and they said only thing was a wire that lead to nothing they had capped off. Got in my car and was still restarting. Have an appointment with my mechanic soon anyway so ill have them see if it is my car, installation or the radio. Happy they looked and service i have got so far. Unhappy my radio resets. Will take back in after mechanic looks at it if mechanic determines what issue could be.

Best buy turns to worst buy. Prices are very expensive.DJI mini 2 is $599 but Costco where near it $436 and it is same future. Weird...

Called Best buy for a radio cover for motorcycle the web side showed 2 in stock I called and they told me there are 2 in stocks when I got there I waited 30 minutes and came back and told me they do not have them in stock the web side is wrong and the person who answered the phone said she verified they had 2 in stock. So I drive 64 miles round tripfor nothing because the employees said they verified and just lied.I will not shop at Best Buy ever again

Great store with helpful staff, having problems with a availability of products recently though.

Best buy employees were hard to find, fortunately there were some Sony employees willing to help.

Great customer service. For the most part the employees are readily available to answer any questions. And they’re not pushy or trying to get you to buy things that you don’t really need

I ordered a New version of the Roku Stick and paid for it online. I used the curbside pick up and didn’t even have to get out of my car! Best Buy does have excellent handicapped access at all of ther stores! The will also price match any published sale price as well. Sorry, pictures aren’t really needed here! Please take my word for it! Handicap accessed and price matching! Good place to shop!

Aiden helped me over at the printers and he really went out of his way to make sure I got the best eco-type printer for the lowest price. Really happy with the service I received!

Clean store, stock is good, not many employees walking around like there used to be....

Very helpful but the website didnt reflect correct inventory levels

Got a Western Digital 8Tb backup, in and out with knowledgeable employees!

No host at door. The sign in the dept far from the door says go back to the host to get help. 30 minutes checking out noise cancelling headphones. No one wants to sell anything. Workers within 25 feet opening a whole display of product. Disappointing, especially for a reward card member. Products lacking and no service to prove my search wrong.

The lady from the front at the entrance was very helpful. Also including the girl from geek squad by the last name Thompson I think. Sometimes going into best buy seems like everyone is everywhere or in their own world. Reason for 4 stars. Most of the time I dont have good experiences because I usually do end up getting help from new employees which makes the time in the store a whole lot longer.

Great people working here lots of things you can buy in this store from cameras to washing machines everything is up to date

I had to return an item. They were quick and professional. The associate who helped me was professional and nice.

Great customer service, always empty when i go. & i like that!

Always have the best advice and suggestions on everything tech and customer support is always the best Ive ever dealt with

We had a major situation with a Samsung phone we purchased 2 months ago from here. The camera wasn’t working properly and the Samsung rep there on Friday’s even agreed. After multiple attempts (and weeks) to get it fixed via Samsung the issue still wasn’t resolved. In fact the Samsung manager that was supposed to call us back never did. Finally we went back to Best Buy, spoke with the manager TJ, explained the situation. Plain and simple, He resolved it for us. We should have started this whole process right here with TJ and Best Buy. This is the type of customer service I wish more companies had these days. Thank you TJ (and Cam) and Best Buy!!

I was looking for a Playstation 4 control and they told me they dont make them no more oh thank you I love it

Not too crowded. I did have to wear mask. Got what I needed and left. Didnt take long here. Checked online to see what was in-stock before coming here.

Had to pick up an order i placed online. Quick and easy

Kayla and Tim attended me, I was SUPER pleased with both of them, they gave me a good explanation, and I RECOMMEND BEST BUY 100%

I love the modern Best Buy, with a focus on experts who know what theyre talking about and a great selection of everything

I had to wait for someone to come assist me and when they found out I was waiting I was told to go stand in a line. Once I did someone finally came up, I asked my question and got a very short answer, with no further assistance. I had to pry out another question prior to being told to just contact Microsoft Directly. Thanks Best Buy, I was looking at spending over a thousand dollars on a computer and basically told to just go online. I will and I will go directly to another stores website to purchase from.

Like most Best Buys, they no longer carry very many of the items that they actually sell. While I understand that this is an unfortunate affect of retail evolution, but it can be be very frustrating being interested in an item but being unable to see the item in person or on a functioning display as in the past. Also, the layout of the store is not been intuitive. An example would be that the location of the routers, instead of being near the computers or printers, is located on the other side of the store with the cell phones. Employee interaction is admittedly usually great and they will do there best to assist but they can only do so much when a product they do happen to carry in the store, and shows up in their app as being in stock, but its unfortunately nowhere to be found; Ive encountered this scenario several times. I dont totally blame this on best buy and see it more or less as brick and mortar stores beginning less of a priority.

I like this Best Buy store, no pressure into buying something and they are always helpful if you have a question or U looking for a specific item; store is clean and organized so it feels just right. Camera Department was very helpful when I looked around and in the end I ended up buying a great camera for my future photo postings on google maps, Kudos to Matt for his great customer service 👍

Friendly fast Courteous service Great place for most of your needs.

Amazing help. Havent had any issues as of yet.

I’m consistently impressed with this store, particularly over the course of 2020 and the Covid19 Pandemic.The employees are attentive and very knowledgeable about the products they sell. Shelves and area in general is well maintained and clean.

I go there mostly to look for Blu-ray that Include a digital copy! Sadly the solution is growing smaller and smaller all the time, but still a few good deals to be found. But not anywhere as good as it once was!!!!

Office Depot has computers with same specs, two stores down, at better prices BY HUNDREDS OF DOLLARS.not knowing that I worked at a Geek Squad call center for over 2 years, a blue shirt tried to explain how the tech specs were not actually what was described in the discrimination tag. I left after those misleading moments.

You know just doesnt seem like the Best buy it used to be seems like everything is changing and they dont seem to be changing with the flow of everything their customer service is absolutely horrible its like they hire a bunch of people that dont get out much so they dont know how to socialize and part of their job is to socialize and be friendly and knowledgeable about stuff and theyre literally too lazy to look up the item that you already know thats in stock because you looked it up online and theyre too lazy to do it right there in the store other than that you know big box store look online poke around find better stuff there yeah absolutely have to find go there. Good luck dont ask for help

I went in looking for an fm transmitter, and left with nothing. They stock a few options, still they were out.

Very helpful and knowledgeable Reasonable amount of time he was also very helpful and Ill bring other plans and stuff with my purchase

I have been shopping at Best Buy for so many years now and have purchased countless items from cameras, ipad, computers, etc.I worked in retail for over 23 years; customer service is one of the most important thing during my career in that field. So I have high expectations and understanding at the same time...(this will be a long review, stay tuned)I have only shopped in this Best Buy location for about 7 years after I moved here in Salt Lake from California. 7 years ago, I finally decided to be a grown up and take photography more seriously. I went in with a Canon camera in mind and walking out with a Sony a6000.For me, that was a smart choice having the a6000 as my first DSLR. It was easy to use, compact and lighter comparing to other brands and models. Thanks to Matt, who helped me to pick out the right choice for me and I was so happy with that suggestion.3 years later, I have decided to upgrade my camera to a high performance model. Once again, Matt was there to assist me... I looked at several Sony cameras (which I prefer to stick with Sony mirrorless at the time after having a6000 for 3 years) and wasnt sure how to choose.Matt pointed out all the features and which camera might benefit me the most... if I was looking to shoot still and/or video. I ended up with the a6500 and I could not be happier owning that camera! Once again, Matts knowledge truly helped me to decide what would work best for me at the time.Fast forward, these last 2 months...I went in over a month ago, shopping for a full frame camera this time. How lucky was I running into Dave! He is insanely talented in photography. His passion of photography shows me that he knows his SH*T! And he showed me his amazing photos...I was so appreciative because I learned something from an expert which camera body and which lens(es) would be better for the long run...I was not ready to purchase. That was just me doing some homework.So 2nd trip came and I was assisted by Mike. Mike was also extremely knowledgeable. He was about to confirm some of the details that I need to know. Mike was super honest and understanding regarding my budget and which body/lens would offer what I need to perform my daily work.After purchasing the a7ii body online (because they do not have that in the store), I needed to return to look at lenses. As I was waiting on the price adjustment from Best Buy customer service (yes, the camera price dropped $500 less than a week after I purchased it)... I went into Dave again and he is super awesome (again) and pointed out what the options I have... a 35mm, 55mm, and the 85mm...We discussed on features and price points... that helped me to decided which to purchase and BAM my refunded just kicked in as I was at the store.Long story longer... lolI had to run home and go back to buy the lens.And I am SUPER happy with my full frame camera and lens purchases to up my game a little more... owning 2 great cameras for my business.All and all...These dudes... Matt, Dave & Mike, they are super awesome, professional, knowledgeable, and honest! Honest is really key. They tried to understand what my needs are and not just to sell me something...lolDont get me wrong, they each tried to upsell me...Which Matt did twice hahahahahaBut I know now what I am looking for... So it is a bit harder to upsell me this time around.Thank you MATT, DAVE & MIKE!If you are looking to purchase a camera? Try to catch one of them and have them assist you.

So I went to buy a kid- proof case for a Fire HD 8. I looked around and so did my little boy. I found it somewhere in the middle of the store. It was a opened package. So put it back to you where it was and as I was walking away a associate came by saying: Do you find everything ok... I answered: oh... Hi there!... I continued: not really but there you a opened package on a kid-proof case for a Fire HD 8. Is there any way you could check if there is any in the back?The associate answered: oh... eh I believe thats all we have right now...Noticing that he wouldnt take the extra mile,I I asked right away: could you give it with discount? The associate said: sorry, I can not do that...So seeing that the associate wouldnt take the extra mile neither wanted to make a sale and keep a customer to come back again, I decided to walk away...As I was leaving the area I said to him: you are not a good seller...But I was not giving up.So walked to the front of the store where I saw to ladies associates talking behind the counter. After greeting them I said: could I talk to a supervisor or manager on duty, please. One them said: I am a manager. After I presented my case, she offered me a discount on the mentioned item. That made me happy and because I had some who listened and made a good decision to have a sale, I bought the item right away.My son was there, he saw the situation and daddy did not give up. So told my son be polite always,greet them first, listen always and take the extra mile...give the customer a reason to come back again!

No service people I went home and ordered what I needed from other vendors I will not go back to your store.

This was a horrible visit. We spent over 1200 dollars for iPhone 12 pro. They promised it would be unlocked. It was not. Instead of a refund they need to send a check. So my daughter bday gift. She is still waiting for. Have not received the check. 3 weeks later. Very bad customer service. They only care about big carriers. A worker tried to talk me out of buying a wifi portable. I wanted simple mobile instead of sprint. So like he did not even want to do his job any more. They get kick backs for sprint t-mobile Verizon all of them. So if it aint them they dnt care. They will take the money knowing the phone is locked to those servers. Its a scam. U lose money to cash the check. Very bad customer service. Got 2 I pad 2 iPhone from here. Never again

Well run, staff does a great job, product displays are well curated. Decent prices on better quality models than most other places.

Always great service for purchases and or exchanges. Even with a limited staff, Ive always had someone there take the time to assist with my purchases. They have have stayed safe and clean through this pandimic. Enjoying the free time building a new computer.

I dont understand why the store allows so many homeless or other set up outside their store. Makes it feel very uncomfortable to come to this store!

Over priced pushy didnt feel like I could browse without being bugged by someone every 20 seconds.

If i could give half star I would. Empty of almost every product. Couldnt find a worker and when we did he was rude. They need to fix everything. Thumbs down

Clean building and friendly staff but lacking inventory. i.e iPhone 13 demo

They need to improve their inventory control. Showing a product that is available in its system, but took nearly 40mins to find it. Better than nothing, I know.

Loved it, got exactly what I needed with great service.

I was having phone issues. I went Geak squad first. The tech sent me to the other techs even though they had no customer. I stood in line forever. First, one of the techs refused to help because I wasnt a sell. However, thanks to the patience, agility and willingness to provide good customer service by CONNOR, a tech with no badge, so I asked his name, helped me and solved my problem. Thank you. I wont mention the other techs name because, with obvious condescending attitude towards his coworkers, less than friendly disposition with a customer, ..etc This is not just a personal trait, but rather poor supervision and store management.Again, thank you Connor

Bought open box tv and sound bar. No box hahaha. Legit put a 70in tv in my car no cables.

Only place that had a power supply and GPU for me when my machine kept crashing