Great customer service skills. Friendly staff that addressed the issues that I had with my bicycle, in a professional and efficient manner. They went out of their way to help me fix a flat tire. Shout out to Ethan for his help to get me back on the road!

I love to walk into a shop and not feel intimidated, but feel welcomed. The customer service was great. Ive been to some bike shops seem to have a real ego and make you feel stupid for not knowing everything there is to know about bikes. I just like to ride and Im learning all the time. Thank you for the respect and helping make a no hassle exchange. I would highly recommend this shop!

Ethan has helped me this year a lot this year. I had a big problem with my bike and didnt ride start riding until the end of June. Ethan said he wanted to make sure it was a good experience and he meant it. He has helped me with my bike problems & made sure it was in good working condition. He gave me solutions. He has recommended things that have made my riding experience better. He said he wanted me to love my bike. I appreciate how I have been treated. I would recommend anyone who comes in to see Ethan.

There is a bike shortage right now, which made the wait for a bike unfortunate. I think being more up front with the lead time would have been nice. The actual employees are very knowledgeable and nice. I will continue to bring my bike back to the shop anytime its in need of service and buy all the part accessories from this shop.

Every one at the Salt Lake City Downtown Trek store was so friendly and welcoming. We are just getting into mountain biking, but had done our research and knew what we wanted. They let us test ride and have us tips on what to look and feel for. I learned what a good posture when riding is and how to tel what size to get (since I was in between a small and medium). They were so patient and when I decided on my bike they offered free delivery to my house that same day just a few hours later since I didn’t have a car at the time and hadn’t even purchased a bike rack. Thank you for everything! They are great folks over there!

Fast and to the point experience at this bike shop, very serviceable team. Willing and interested in improving rider experience. The work you guys do is greatly appreciated.

Dont let the big corporate name detract you. Friendly and helpful staff. Great support of the local cycling community. They built me a wonderful road bike (Im tough because Im tall and heavy) that isnt a configuration available direct from Trek, but charged me as if it was. Essentially a custom bike at a pre-built price. Ive shopped there for other accessories and gear and theyve always been friendly and helpful. Glad to have them as my LBS.

I was traveling out of town and had two issues with a Trek bike. I stopped in the store and they made quick repairs (no charge, under warranty) and got me on my way. Thomas (bike service) was very helpful and explained what I could do if it happened again. Addison helped me out with some local trails to ride while in Salt Lake City. Trek (SLC Downtown) rocks!Update - I had the need to visit the store again for an unrelated problem. Thomas helped me again and Addison provided additional assistance. SLC Trek is lucky to have such caring staff!

Great staff for great bikes. All sales personnel are knowledgeable and answer questions without being condescending. I surprised my daughters with bikes for Christmas and Ethan personally delivered them Christmas Eve with stickers and bows. Made my for the best Christmas I could have asked for.

Staff are friendly n knowledgeable. They serve above their scope

Ethan did everything he could do to make sure I was happy with my purchase. Fantastic experience purchasing a new road bike.

Ethan was great to work with. He took a call from Ryan in Cottonwood Heights to make sure they could hold the bike I needed. When I arrived service was prompt and they made me feel like they actually wanted me in their shop - not what Im used to with most bike shops.

Did a great job servicing my bike. Had it done the next day! Outstanding and friendly!

Lexi helped me out with some air in my bike tire and gave me some great suggestions on some merchandise. Absolutely top notch bike shop

Gavin and his team are awesome. best in class service. Stoked on my new Remedy!

Fantastic mechanic here. Wait wasn’t too long and service was top-notch. Thank you!

Had a great experience buying a new bike here earlier in the summer. The selection was much better than most bike shops I checked (some were totally cleaned out due to COVID this year), and the staff were great -- very knowledgeable and helpful as I was comparing several models and looking for specific accessories. They were also very accommodating in allowing me to take several bikes out for test rides before I picked one. Will definitely come back here for service and future purchases.

I wanted a bike that was hard to come by this year. Without me having to ask, Trek Bikes SLC continually searched for the bike. The also went the extra step to have it transferred and built the day before I was going on a bike trip. The staff is great and I especially appreciate Gavin for coming through. The bike is exactly perfect for its intended purpose, and so much fun to ride. Thanks!

Amazing store... best price... no all trek stores are not the same and Gavin is spectacular as a manager, more than goes the extra mile to take care of his customers... bought 2 new bikes spent over $2k and my pedal fell off within a mile of my first ride... called the next day and he went well above and beyond on customer care and customer service... will definitely be buying from this location only going forward

Can you imagine a bike shop that is not only close to your city center but also has short turnarounds on service and has the most kind and approachable staff? Did I mention the most fantastic bike lines, incredible bike fit studio, or weekly group rides? Come on! #5STARS

My wife is very happy with the Trek Marlin 5, its just what she was looking for! We also purchased a cool helmet, gloves and other accessories. And the guys at the store were very helpful by explaining the bikes features. Overall it was a great buying experience. This isnt our first Trek, its been our brand of choice!

Great place. These guys knew me by name after my first visit - which isnt easy with my name - and always have time for me. Im not even a big spender and they still give me the same treatment as the people spending thousands on carbon bikes. Ethan the other associates treat me like a friend and mike is a great mechanic. Managment is quick to solve any issues. Thanks guys!!

Super great people here. Very nice and willing to explain things thoroughly. I didn’t feel like they were trying to upsell me or anything. Will be coming back.

A full service bike shop with inviting staff and excellent COVID-19 protocol, comfortable yet effective. Lexi helped find and size the right bike for my needs and explained everything thoroughly. They allow deposits to hold anything if you like. Their no questions grantee and free 1 year maintenance is real!

This is a great bike shop. Ive bought Trek bikes from other stores but these guys have never failed to help me out with parts or service. Recently I had a terrible time trying to get some road wheels set up tubeless but Gavin just took them off me and sorted it like a magician. Wouldnt hesitate to recommend this store to friends.

They fixed my brakes for me free of charge due to it being an unconventional request. Really appreciate the help on such short notice!

They didnt have what I needed but was able to call a different store and have them hold the items for me.

Gavin was amazing over the phone and helped me tremendously! He answered all my questions and even told me some stuff about my new bike that I didnt know. I was bummed he wasnt there for my pickup but he told me it was his day off. Mike did an excellent job explaining the bike and all the parts to me-Im a beginner mountain bike rider so I needed a basic knowledge of the bike mechanics. My husband and I now own 4 Trek bikes and we love them all!!!

Ethan was so great. I stopped at a lot of shops here in Salt Lake City, and he treated me the very best. Very knowledgeable. As a first time bike buyer, he was very patient and kind. For every little (ridiculous) request I had, he was more than willing to help. If Ethan’s boss is reading this- give him a raise!

The downtown Trek location was the only place that had what I was looking to get as a gift for my wife. They built it over the weekend, and then held onto it for a couple days since it was a surprise gift. They even let me call in to make a deposit over the phone. Great service, Id definitely buy another bike from these guys.

So nice at the service and with the explanation of all the products that me, my family and friends have one from there.

Our son moved to Salt Lake City and wanted his bike there. The staff told us exactly how to ship it. They reassembled and tuned up the bike upon arrival. Everyone made the process so easy. Thank you!

Ethan was super nice and easy to work with. The man goes 100mph and gets the job done. I was really impressed because he remembers his costumers names and is friendly even when the store has a line outside.

Always great, nice and helpful when I come in.

Everyone that I have worked with at Trek Downtown while and since I purchased my E bike a couple of months ago has been extremely helpful (especially Ethan). I have already recommended them to others resulting in at least one other bike purchase.

Came in for a few parts for my wheels and the staff was super friendly and helpful. They shared some tips to make my repair easier and get me back on the trail.

Good peopleGreat bikeOne ride this week was 48 miles 2600 climbing to over 7000’ elevation. Bike is super comfortable. Still had battery life to sparePS. I’m 75 years old.

Very friendly staff - theres no bike snobbery here!They are also taking their COVD-19 precautions seriously, so I felt safe entering their store and doing business.

Great store, knowledgeable staff and great selection.

Great shop! Came here on a visit from out of state looking to rent a bike. The staff was super friendly. Prices were fair, bike was in great condition, and Luke was really helpful. I’ll definitely be back next time I come for a visit.

Gavin was amazing and took care of us the right way! Got us into the bikes we needed and fed us all the information possible. Will go back to that location even though I have one right across the street!

Friendly, responsive, humble, good communication ... I felt comfortable there. I cannot say that for other bike shops ... good job developing that culture and hope you can continue it.

Trek downtown is a great bike shop! Super friendly and knowledgable staff that make you feel at home in the biking community weather your an expert or a novice. Also, great mechanics that will fix-up your bike no matter the problem!

Ordered a dummy battery for my Domane + and Mike was very helpful from start to finish.I stopped by the store to pick up my dummy battery and the entire team was friendly, knowledgeable and I wish I could buy more Trek bikes.

Super friendly and ready to help. Good vibes.

Idk if these guys just assume I don’t have money or it’s cause I’m brown or maybe even cause I have a fixie either way they always treat me like trash avoiding my questions. I see them with other customers going above and beyond on but as soon as I ask anything they just lose all knowledge on bikes like they never even heard what I’m talking about on super simple stuff I’ve gone to this shot since I was young its always close to where I am when things go down but I always leave feeling like I should have just walk the 7 miles home rather than giving them my money.

Great staff, super easy to work with and conveniently schedule services! Work well done!

Friendly staff steered me towards products that offered a high quality to price ratio. They listened to my needs (expressed and unexpressed) as a serious cyclist but not a competitive racer.

The team went out of their way to make my husbands birthday surprise special - adding a bow to the bike, being kind to the kids and giving us some schwag to take home. Couldnt have asked for better service. Thank you!!

The staff is always super helpful and attentive.November 2020 update: Took my Powerfly in for a Level II service package. Test ride yesterday: brakes nice and punchy, shifting buttery smooth, and the bike was the cleanest its been since I bought it (thanks Thomas!). Excellent service and communication, as usual with the Trek SL downtown store!!

Great costumer service, warranty, very knowledgeable and will recommend anyone for tuning their bikes or purchase of any product.

I called and Ethan was super courteous, he directed me to the store and once I got there he happened to be the person that helped me at the store. My experience was great, the rest of the staff was also amazing and have earned my business for all of my cycling needs!

This place is the best shop in the city for sure! I work at Jimmy Johns on Broadway as a delivery biker and I needed to repair my bike for work tomorrow. I needed to buy some pedals and tighten my old-school bottom bracket. Every other bike shop I went to in didnt have fairly priced pedals and wouldnt allow me to even barrow a tool for a minute to tighten my bottom bracket. As soon as I got into Trek Ethan helped me find some fairly priced pedals and went beyond letting me barrow a tool, he threw my bike onto the stand and took a few minutes to tighten my bottom bracket for me.Thank you for putting me back on the road Ethan and Trek Bicycle co! You had great service back when you were Salt Lake City Bike Co. and am overjoyed to know that that has not changed.

The employees were all very friendly, quick to answer any of my questions, and to ask if there is any way they might help me with finding anything. For matters where one might have been a little unsure, they were comfortable with admitting that and then asking another employee who likely did know the answer. I would add this business to places I will return when I need a product that they offer.

Super friendly staff that answered all my stupid questions from a total newbie to mountain biking. They were amazing. My rental was amazing. I will definitely be back! 🙂

Really great, helpful, knowledgeable employees. Some shops have an elite/exclusive/bro-code sort of vibe, but there is none of that here. The few times Ive brought my bike in for service, they have completed it very quickly and always call immediately when its ready. Prices for service/maintenance are totally reasonable.

My son rides for his high school mountain bike team and I also participate as a ride coach. One of his head coaches recommended I go see Gavin and work with him to get my son a bike for the upcoming race season. I followed his advice and went all the way to SLC to work with Gavin and his team even though the are 2 Trek stores closer to home...and Im really glad I did. Gavin and his team were awesome. He allowed us to upgrade a few parts and even bought back what came on the bike so we only had to pay the difference of the upgrade. I even got a call from one of the guys on his team a couple days after picking up the bike to tell me they forgot to put a small part back on the bike after setup. I was planning to be near SLC so I stopped back by the store to pick up the part (a plug for the cable routing up by the head tube). Plus they also gave me the small washers that go on before the pedals that they forgot to give me when I picked up the bike. These are really small parts and could be easy to ignore/forget but they took the time to make sure we had them. Pretty cool if you ask me. Ya, I can go to a couple closer stores but I think Ill be taking my sons bike back to the SLC store because of their attention to detail and the extra effort they take to treat a customer right. Needless to say, Im very impressed with the SLC Trek store and highly recommend them to anyone interested in a bike.

Worked with Riley and had a great experience. I had a pretty good idea of which bike I wanted when I entered the store and Riley asked me good questions about how I would use the bike and what I was looking for. I told him which Electra bike I was looking at and he said it would fit the bill great. I never felt pressured. It was a great buying experience. Best of all I love my bike (Electra Loft 3i). Thank you for a great experience Riley and Trek Downtown SLC!

What an amazing experience! This shop assisted me expertly, professionally and very patiently as I took my time to chose and build up a project one dream bike. Then, even after the bike arrived, the manager and employees have been great to help me get it set up properly fit and to my liking. They have gone out of their way to make sure I am 110% satisfied, and I certainly am! You can go to this shop with full confidence that they will treat you well.

Fast, easy and good price. Offered to come in on their day off! Thumbs up!

Employees are friendly and knowledgeable. They listen, they provide competent service and support. They truly want me to enjoy my bicycle ownership, not only the buying experience.

These guys are so smart and understanding. Really made me feel welcome and valued.

These guys are awesome! Ethan and Gavin hooked me up and got me out the door spinning my cranks in no time. A+!

Best customer service of any bike shop in town.

I recently purchased an electric bike from Trek Downtown in Salt Lake City. This was a hugely pleasant experience. Mr. Bills was incredibly knowledgeable about all facets of cycling and was an invaluable help to me. I found other members of the staff also to be friendly and helpful. I consulted with several other area bike shops but returned to Trek Downtown for the purchase. The bike is fantastic, exactly as represented by Mr. Bills. If you require anything in the area of bikes, Trek Downtown can help you. Judging from my experience you will receive friendly, knowledgeable service and will be treated with skill and respect. Meeting these people and buying this bike was pure pleasure. J.D. Gill

Well geared to excellent service !

***Update***The shop changed ownership from Salt Lake Bicycle Company to an official Trek store within the last year or so. With that change came a lot of change in faces as well. I was worried with all the people gone and change in hands that I might have lost all the things that made me appreciate the bike shop in the first place. Fortunately, this has not been the case!As noted in my original review this STILL holds true: with every question Ive had or problem encountered with the bike Ive had the confidence that I can take it in to get an honest answer and help from people who care. Every person in the shop is more than willing to help you out. Buying from a bike shop brings resources, tools, and information that you simply cant get elsewhere or online. Support your LBS and they will support you!---------------------------------------------(Original Review from 2017)Love this bike shop and the people. I dont write reviews normally but felt like I needed to give them the credit they deserve. Its been like 9 months since I purchased my bike, and Ive only had great experiences each time I return. My initial experience of purchasing the bike was excellent, but what truly stands out is how great everyone has been in working with AFTER the purchase.Every question Ive had, or problem I encountered with the bike Ive had the confidence that I can take it in and get an honest answer and help from people who care. Every person in the shop who works there is more than willing to help you out. Buying from a bike shop brings a lot more resources, tools, and information that you simply cant get elsewhere or online. Support your LBS and they will support you!

I came into Salt Lake City on a business trip and decided to come in a few days early, rent a bike and take a few rides to see the city and surroundings. Found Trek Bicycle Salt Lake City Downtown and these guys were great. The bike they got for me was new, in great condition, they checked it out thoroughly before I left the store and even installed water cages before I left (good thing too - it was 101 that week!). I was also able to bike up the bike a little early and get an extra ride in. All worked out very well. If youre in or coming to Salt Lake City, I recommend you check out Trek Bicycle Salt Lake City Downtown.

It was a very easy process to get my bike fixed. I’m not a cyclist or a bike enthusiast, just a commuter. And the process was easy and relaxed. I didn’t feel overwhelmed or intimidated. Thank you.

I have been going to the downtown Trek store forever. I’m continually impressed by how much they know about bikes and biking. They are friendly and patient, and good teachers! They’ve fixed every disaster I’ve thrown at them and prices are very reasonable

Great staff. Fair prices. Excellent bikes. Have helped me on more then one occasion.

If you haven’t visited the Trek Store you are in for a wonderful surprise. The crew, Adam, Brandon, Andy, Simon, and many others are terrific to work with. The technicians went out of their way to put my new bike together exactly the way I wanted it. The customer service is unmatched. I can’t wait to go back and buy another bike.THANKS.Big J.

I come from a bike town in Davis California, and this place met my expectations. The service guy who helped me out Jordan was really cool. Treated me nice, polite and was very helpful. You knew right away after talking to him this man knows a lot about bikes. The bike was done the next day. Excited! I got a call from Jeremy around 5pm and told me my bike was ready. When I picked up my bike and walked it out the door, the chain fell off L.O.L. I had to take it back in and have the gears adjusted. This could happen to anyone. Just make sure you ride your bike around the block to make sure everything is in order before taking it home. Besides that little inconvenience, the prices are reasonable the service was great and I left feeling good about spending money there. This shop would make any Aggie back home want to do business. Thanks guys for a great shopping experience.

The service is great. Ethan helped me a bunch of the first day, called around to find me a bike that fit me safely and comfortably, and when I went to pick it up the rest of your staff was very kind and informative and made the buying process not stressful and pleasant.

Helplful & professional. My bike was even delivered free of charge to my home which made the transaction easy!

Love this store. I bought my first road bike from my LBS back in rural Ohio and it was a Trek. Several years and bikes later it is the only thing I ride. So fortunate to have an amazing store in SLC. Everyone has been kind, fair with discounts and deals and I couldnt be happier with my new bike and gear.

Super friendly on the phone, easy to order, great contactless pickup, great overall experience. Thank you!

I am not sure how it posted 1 star on here from me. Soooo sorry! I have heard a lot of great things of your place and wanted to visit to buy my 2 boys new bikes! I just searched for your site on my phone ...and I think my 4yr old daughter accidentally reviewed while playing with my phone 🤦🏽‍♀️

Hands down the best experience buying a bike and the best shop I’ve visited in salt lake. Adam and the guys made sure I found the right bike and went above and beyond. Excellent service and knowledge of the products. Thanks guys.

All of the staff at this location is extremely friendly and helpful, I come back to this location specifically because they are so willing to help out. One specific example of excellence happened in late 2017, I needed to make a warranty claim on my Trek bicycle, the store assisted with the claim and even provided me with a rental bike to ride while my bike was out of commission, the part needed to repair my bike was out of stock for over a month, but they continued to let me use the rental bike. Eventually they decided to give me a slightly better quality part that was in stock to repair my bike since it had taken so long for the actual part to be delivered.It may seem small, but for a hardcore bike commuter like myself, having my bike out of commission throws a wrench into my whole routine and having the rental bike to ride in that time was a life saver.Thanks a million times over to this locations staff!

EDIT: I have been back a few times since this incident, and Andy has been tremendously helpful. He knows more about the parts on my 1980s Trek than mechanics probably did in the 1980s. He got the brakes working perfectly, when nobody else was able to, and he fit some fenders with a craftsmans precision.I had to replace stolen tires and they offered excellent service at a decent price. When the tire got a flat just a few hours later, they replaced it and waived the labor costs, even though it was absolutely not their fault. Thanks!!

I was taking a trip to Salt Lake, and wanted to rent a bicycle for some road riding. I called Salt Lake City Bicycle before my trip and reserved a Trek road bike. Due to my schedule I could not make it to the store until just before they closed. The staff swapped out the pedals on the bike with the ones I brought from home, paperwork and all no issues, I was off riding quick. The bike was equipped with tools, patches (under seat bag), a pump, and two water bottle cages. The bike worked properly during the two rides I was able to take. The staff was friendly and helpful. They had maps and gave me insight on where to ride. The price was reasonable. The store is clean and well stocked. Great place!

Luke, Clint and Ethan are far and away the best bicycle sales and service people in Salt Lake City. As I dont even own a Trek bicycle, I was hesitant to come here with my bicycle building challenges. I should have come here first! Because of these guys, my project was a success! Nowhere else did I find such patient and kind attention. Thanks guys!

I bought a bike in Japan 15 years ago and have really not ridden in much for the last 10 years. I decided to see If I could get it back on the road again. I took it to Trek bikes and they did an awesome job restoring it! It rides beautifully, almost new again! The staff iwas great, loved working with Clint. Thank you!:

I discovered this shop biking around town and quickly became a fan of it. When I decided to upgrade my cheap hybrid to a road bike they were extremely helpful. Unfortunately, I was hit by a car shortly after and my bike was destroyed. In the three months of waiting for the insurance settlement they helped me get more familiar with my options for an upgrade. They are all extremely knowledgeable and very friendly. I went in so often that I think everyone on the staff knows me by name. They are fantastic people with the best service Ive ever experienced. Theres no other place Id go to buy a new bike!

Project Lazarus is done and I cant put into words how kick ass the SLC Trek crew has been helping me finish this restoration project for my son has been. Everyone was very cool and my man Andy made sure everything was 💯! I really felt at ease knowing he was at the helm. Very knowledgeable, trustworthy real Dude and he went the extra mile to ensure my sons first mountain bike is solid. I cant wait to see my sons face. ☝🏻

Had a great experience with this shop. The size bike that would fit me was in Centerville. They picked it up and delivered it to my local store. Perfect!Thanks for your time and patience.~Lori

Super helpful customer service, felt respected (which is something that is tricky for a middle-aged woman going into a bike shop filled with a bunch of young, male salespeople). There were some manufacturing issues with a hitch rack that I got from them but they were eager to make it right and did. I will go back!

These guys have always been super helpful whenever Ive gone in there with questions or needed a part. Awesome staff. Thanks guys!

Quick and quality service.

We rented a tandem bike from Trek Bibycle, and my wife, my kids in our bike trailer, and I had a great time riding it. Ethan, the employee who helped us, was incredibly kind, helpful, and made sure that all was in order before allowing us to leave. We felt very taken care of.

I very rarely post reviews. But I thought it was important to acknowledge how impressed I was with Brian. When I picked up my wifes bike and my bike from the break-in tune-up, he took time to review both bikes. I could see his genuine care for our comfort. He made excellent recommendations for improved comfort on my wifes bike by switched out the seat. She loved the bike and it made a massive impact on her comfort. Brian is a gem!Thank you SLC BC and Brian!

Amazing service-- everyone here went out of their way to help me get the best deal possible, while making sure that my bike was safe to ride. I really appreciated how friendly everyone was. Great experience and would definitely recommend.

Had a great experience! I went in knowing very little, and with no idea of what kind of bike I should purchase. These guys did a phenomenal job of explaining the various options, the pros and cons, and the best fit for me.I got a great bike, at a really good price. They set me up with all the accessories I needed. I left really happy! Even if you dont live in the area its worth driving to!

Mike and Gavin were so helpful and extremely patient! Thank you so much for everything!

I took my bike in for a fix and was worried they may need to take a few days because its the busy season and I made the mistake of taking it in last minute before a trip. I was SO relieved to hear that they could help me right away and would only take 20 minutes. They were incredibly helpful, so nice, and I loved the service I received!! Definitely using these guys again.

Great customer service. I brought my bike in here for some mechanical issues and unfortunately the problem was not correctly fixed. I came back and talked to the store manager Adam and he gave me a full refund for the service the mechanics performed with no hassle at all. I would recommend this shop for their great customer service.

Always the best! Awesome bike shop, great people, techs, bikes, demos, rentals, super quick turnaround times. If you have not, give them a shot, you will not regret it!

They did a great Job explaining the shoes I was purchasing and why the ones I had were potentially causing problems. They also gave me clarity on some future power meters I am interested in. I appreciate the help!

My experience with the Salt Lake Trek shop was great. Using the Bike Finder feature on Treks website, I already had a pretty good idea of what I was looking for. The staff at Salt Lake helped me work out the details, and choose the best bike and accessories to meet my riding needs. Everything happened when they said it would, and they did a truly expert job at putting my new bike together. I would recommend Salt Lake Trek to anyone.