Came in with a wobbly crank and stripped crank cover. They removed the crank dust cover and said the crank was tightened when returning it to me but it was still wobbly as it hadnt been tested/ridden on. They said the bottom bracket bearings were toast and needed replacement. They didnt give me a quote until after it was finished and the quote I was given on the phone was miscommunicated to me. I came into the shop and was told the repair was $20 more than expected. Overall they fixed the issue in the end but my experience definitely could have been better.

I went to the store for the bike pedal replacement. Mat and Myles were super friendly and helpful for my production selection. They also spent time introduced the E-Bike to me. Great place to shop. Highly recommended. :-D

Justin was wonderful helping my partner and I select and purchase our new ebikes.

Initially we had a problem with which day the service was going to take place, once that was sorted, I was informed every step of the way. The service was done and Ive no complaints so far. Been out for a couple of rides since picking up my bike and all is well. Thanks for a great experience! Will use again.

Super clean shop - stocked with the parts I needed. Worth noting they carry a solid array of parts and accessory brands. Staff was friendly and attentive.

This shop is fantastic. Completed all work done in a super timely manner, and then as I proceeded to tell them I was new to the city, they spent additional time with me recommending some of their local favorites. Great work and top notch customer service!

Excellent service! Purchased a new bike and the first two cranks the chain broke. I returned and they fixed it in 10 minutes while I waited. Awesome!

Bought a new $3200 bike from Bingham, which was nice because it is a hard to find bike and was in stock. But very disappointed that after dropping that amount of cash, I was then offered a 1 year service plan to the tune of $270, which wasn’t even real repair service it was just “flats” and “tune up” which I imagine is just throwing lube on the chain and cables. Yea, no thanks. When I tried to solicit advice on maintenance I was just recommended to “keep tires pumped” and if it starts to make noise put lube on the chain. I’ve never bought a bike from a store where they didn’t offer free service for some period, and in addition there was absolutely nothing included with my purchase - cages, water bottles, lights etc. I mean those are a drop in the bucket, but still standard at a lot of other stores.

Recently purchased a baby bike seat and a few weeks later they helped me box up and ship a bike on short notice. I was a bit frazzled (understatement) while shipping the bike due to a cross-country move and Matthew was extremely accommodating, friendly and helpful despite my flaky-ness. Thank you!Added bonus: Caputos, Cannelas, and Aquarius being right next store really rounds out a visit to the downtown SLC location.

The southern gentleman working at this spot was a delight. Bingham Cyclery will always have my business. I purchased two stump jumper EVOs. One from a Bountiful shop and one from the SLC Bingham. I assistance at the Binghams is classy and not rushed. Maybe it was the time of day but I really appreciated the time spent to help me understand my first full suspension. 3k isnt very for a MTB but they treated me like I was purchasing the best. Love this place. It was my third MTB purchased from Bingham. I dont know why I keep going other places.

Friendly service and very affordable prices.

Everyone at Bingham is great! The work is high quality and fast, and the staff is friendly and helpful. While some bike shop employees are abrasive and feel the need to mansplain, everyone at Bingham is great.

I have been a customer since Summer of 2020, and it has not disappointed. I bought the Vado and to get to the point of purchase, they consulted me and advised me on different brands as well as other local establishments. The service i received since day one has been exceptional; the experience and know how is reassuring. As a queer, brown man, I have felt welcome to their store and have not felt any stalking or negative atmosphere, but rather have encountered professionalism and also an inclusive culture. I would say the only drawback is that waiting time, plan ahead! From service to to pick up, depending on the demand, it can take several days to have an order completed. So plan ahead and have confidence in them delivering excellent service with several days of wait time. 10 out of 10 I’d do it again.

The staff at Bingham has always been welcoming and very helpful.

I have been going to this location for a few years now, and this is by far my favorite shop in Salt Lake City. The staff is very knowledgeable about the products they carry and are more than happy to help me with any questions I have. Their service department is friendly and efficient, they are always able to get my bike in great riding condition for a fair price. Love you Binghams!

Bingham was great about communicating and following-up.

Technical services are great and communication is reliable. I never have to wonder what is going on with my bikes in the shop. Bikes are ready when promised and they always let me know if something comes up. If the front desk cant answer a question they get a mechanic on the phone -- really appreciate it!

They were able to adjust my cycle brakes and inspect a possible rear brake issue within an hour and charge very affordable service rates.

I called every Bingham cyclery shop on the Salt Lake Valley today and got the same attitude from all of them. Wanting to help in any way possible. Supplies are limited and as a customer right now we are a dime a dozen, yet every employee I talked to today truly wanted to find me the right bike. Not just any bike. They succeeded my son loves it!!

Bingham has always been good to me. I had a few complications with a new bike - scratch out of box and difficult tannus inserts. They worked with me to make it all right. MJ handled me well, despite my frustrations. Great customer service.

My ebike was running so smooth and quiet this morning after the clean, parts replacement and tune. Thanks so much!

Great selection. Quick service. Definitely wood recommend.

Bought my first bike here and every bike since and have never regretted it once. Best service and products but most importantly, greatest people! Everyone is really great but Jarrod is a total godsend and Chris is the man.

I had to get both my road and mountain bike fixed up last year and I went here for both bikes. It was really easy to get the parts or get them ordered. They saved me a ton of headaches and trips to the store! The staff is so nice, I really only plan on using them for future bike needs.

The shop is great! The mechanics are knowledgeable and professional. Love it!

Great service! They were able to service my bike the same day within about 4 hours time. The annual service sale was a good deal. My bike runs alot smoother now. Thanks!

This is a really nice shop with high end bikes and gear, but they were still able to help me with 12” tubes for my grandson’s strider bike. I’m glad they could help me with my less than high end needs.

Don’t go here if you are new.K so I got a stump jumper from here and went in a while ago to see if I should get a different model and to be honest just ask as many questions about mt biking in general because I am new to it all.One guy was way helpful but he had to go to the back and so i was stuck in the store for a little bit because I was wanting to buy a bunch of stuff. Then the only “help” i could get was from some lady that made me feel like I was pulling teeth for her to engage and help me. She was def awkward and not helpful at all. Bad hire in my opinion. I came in ready to spend $$$$$ and she blew it.Probably not coming back!

My wife’s bike started making the dreaded BB noises just before our cycling trip to France. I thought I was in for an R & R, but the mechanic cleaned and lubed it and we’re good to go! Honest and reliable work! My go to LBS!

Jared was great as ususal

Service was excellent. I bought a Tern GSD S00 from Bingham. It is my first ebike and MJ took the time to walk through the maintenance details and helped me secure my 10 year warranty. I left feeling supported and comfortable with my purchase.

Unbelievable service. MJ was in touch every step of the way and they went above and beyond to work directly with an aftermarket part supplier to replace some bolts that I had misplaced. Pretty confident other local bike shops would have said they dont have the time. Highly recommend.

Thanks for tuning-up my bike. Good job!

My experience here has been great! From purchasing my first mountain bike to repairs, they’ve always taken care of me. Michelle in particular has been amazing!!!! Many bike shop workers could take a kindness and respect lesson from her. She’s extremely humble, kind and puts a lot of effort towards her job. (Unlike many bike shop workers I’ve come across).And when she’s unsure of something (because we all are at times) she asks her co-workers to confirm. Keep up the amazing work Michelle!I hope this shop continues to treat every customer with respect, no matter how much money they plan on spending or their experience level. There are so many rude and arrogant bike shop emps these days, but this shop is an exception! Keep it up!My only suggestion is it would be great for the communication aspect of bike service to be improved. My service took a bit longer than expected and a text or call would have been nice to let me know what was going on. In the end it was not a problem because I was out of town. :)Other than that, keep doing what your doing! I love this shop!

These guys did a fantastic job tuning up my bike, didnt oversell, and their prices were the best in town. Great customer service and very speedy! Would highly recommend!

The service was fast and friendly. It could not have been better!

Came in with a flat kinda stranded, super nice and helpful staff had me good to go ASAP. Great service, friendly and knowledgeable. I’ll be back, thanks!

Michelle and the rest of the staff at Bingham were great. Id wanted a $60 annual service on my husbands and my bike. The technician didnt charge us the full fee because our bikes were in great condition. Michelle helped us find some useful accessories and did one special order. All their services were completed in the time frame they estimated. The store and staff also follow clear guidelines regarding COVID-19. Its evident they take this seriously, and our shopping experience felt safe.

The staff took very god care of me. i did everything over the phone and a friend picked up my tricycle. they always gave me accurate information. very nice to work with. i love my tricycle. i would recommend this place to anyone.

The service at Binghams was wonderful, as always. My repairs were done very well. They work to address my specific needs and found ways to get me on the road while waiting for out of stock parts to arrive. Always friendly and accommodating. Plus they do it all with great attention to personal safety in the context of COVID-19.

I just ordered and received a Levo Carbon SL mountain bike. MJ at the Salt Lake store was a delight to deal with. I really appreciated that she frequently texted me regarding the status of my order.

Great service! I appreciate the honest and through look they gave me on my bike. Also really diligent in following covid restrictions, which I appreciated. I have shopped here for years and always been happy with the quality.

The lady who greeted me had absolutely no idea about anything. I asked if I could get my wheels set up tubeless (the wheels and tires had already been set up tubeless) after about 5 seconds of trying she quit and said it wouldn’t work. Do not let anyone from here work on your bike it is very clear they do not teach their employees basic maintenance

These guys are fantastic! They helped me select an amazing bicycle! Michelle and Angela were so great to work with! They exemplified great customer service. I am a very satisfied customer! Thank you!

The entire staff is friendly and knowledgeable. Emiliano was amazing. We worked with him the most and he always super helpful. Definitely using Bingham from now on!

Sales people are polite and helpful. They are doing pretty well with their precautions for Covid-19. They also dont push products - they just answer questions. Thats very helpful. I was thrilled that they delivered my bike - that made my life so much easier.

This shop is great!! Michelle & Jarred were super helpful while I was trying to find the perfect bike for my needs. Quick service, friendly & knowledgable, and lots of fun options. 10/10 would recommend!

I normally stay away from Downtown because of the clientele, and this Bingham is no exception. After purchasing a Stumpjumper from Ty at Ogden, (Which was a great experience), I wanted a gravel bike. Looking around and touching a bike, I got rudely told not to touch anything. The second time I got told not to touch anything, is when I flipped a price tag over to check price and size. These two employees, male and a female-define the downtown snotty attitude Ive come to loath in SLC. The female decided to remain seated behind the register the entire time. After encountering these two, there was no way in hell I was going to spend a dime here. I went straight to Bountiful Bicycle and bought a Diverge. I was welcomed with open arms, to touch, manhandle, ride anything you want. I have nothing more to comment, other than the first impression is a lasting one.

Been coming to Bingham for maintenance, parts, and advice since I bought an e-bike there in 2018. Highly recommend! My tune ups here have been superior to others that Ive tried in the area. Worth the trip downtown.

One super nice lady assisted me with my seat collar today! BOOM

Super helpful and knowledgeable...got me in right away and reasonable prices....also all wore masks and had proper covid procedure....

Best bike service in the area, for sure! I started using Bingham Cyclery over ten years ago. I have purchased many bikes from them and have never been disappointed with service! They are knowledgeable and a wonderful group of people to work with!

SLC shop replaced my Enduro’s shifter cable and adjusted a bent derailleur same day for a very reasonable price back in 2020. This morning they were able to swap an XX1 derailleur, shifter and chain from an upgraded 2021 Stumpjumper alloy base we’re selling with my 2020 Enduro Elite GX components, add/ swap three saddles, with time for an afternoon ride, all while we were buying a 2022 Stumpjumper Evo. Friendly, engaging, proactive and thoughtful staff in a clean laid back atmosphere, I’d recommend this shop for your bike repairs and new purchases any day of the week! We’ve felt valued and enjoyed our experience buying an Enduro Elite and Stumpjumper Evo at Bingham.

Ive always had a great experience servicing my bike here. The staff is knowledgeable and quick to fix anything that didnt turn out just how I wanted.

Not the first time I’ve run into store with a tubeless wheel that needs tire or seal help. Every time I’ve needed on the spot help they’ve been there. Even during COVID, today, made a point to help rather than turn me away so I could make my bike trip!

Such a fantastic bike shop! Angela, Emiliano and Michelle all helped in getting me set up with new components on my MTB. Wicked-swift response time on emails and phone calls. Their order/turn-around-time protocol is great and does not get lost like other shops Ive been to. Stellar customer service and talk/walkthrough/understanding of what was needed for my requests. They kept in contact as they worked on my bike. The precautions that these folks are taking, for these maddening-unpredictable times, to ensure their staff and their customers stay safe are above and beyond and SO appreciated. They did it from the start. You have me as a customer for life. I HIGHLY RECOMMEND Bingham Cyclery!

These guys provided prompt customer service. They were down to earth, understood my point of view, and very helpful. I had a ring that I lost when taking my rear suspension off and one of the mechanics even walked out to my car to look and my bike and helped me find a replacement in a small box of spare parts. That was extremely lucky on my part and I cant guarantee everyone that same luck, but it just goes to show how these guys went the extra mile to provide good customer service.

I love these guys. They just finished a tune on my bike and the bike was ready for me, looking sparkly clean, like new. Very knowledgable and give great advice on gear, whether i buy it from them or not.

Super friendly, helpful, and knowledgeable service. I highly recommend Bingham Cyclery. Its the only place we go anymore!!!!

Love Bingham’s! Amazing staff with great products and services available! Thank you for always taking such great care of us! 🚲 😊

I really appreciate the service and care that was shown to my bike. I brought it in for a simple chainring swap, and the mechanic caught a broken main pivot bolt that would have been potentially disastrous. He supplied the part number and did a great job with the chainring swap. Thanks!

Great place to purchase a bike! Was more than excited to hand over my money to the person who helped me! Thanks Charlie great A service!

Ordered two items online; received phone call about(1) pedals not available.appreciated the call;

Such a good bike shop! It is a central location that is so convenient. The people are very friendly. Wish I could give them more stars!!!

Brent was extremely helpful and went the extra mile to seamlessly get me a very hard to find bike! On top of the great service the bike was priced lower than I was expecting. I highly recommend this shop if you want a hassle free experience, exceptional service and great pricing.

Cant say enough good things about this shop! Great customer care, products and service. They ROCK!

Awesome friendly staff. Can’t say enough great things about the downtown staff. They never tire from answering questions about our families biking needs. They make my family feel like we are their most important customers.

I brought my bike in during my lunch hour, without an appointment, and the mechanic was able to quickly diagnose the issue, resolve it, and send me on my way within 10 minutes. He charged me a reasonable fee for his work and expertise, and I was able to ride my bike again! Highly recommended.

Helpful and detailed. Made me laugh! Thanks yall!

Great service, quality parts for a reasonable price, and bicycles that are top of the line.

Dropped off an old mountain bike that needed 1 new cable housing. I also asked them to tighten any lose nuts or bolts as the bike had visibly lose hardware. After they had the bike for 3 days I picked it up and was charged $60 plus tax for the work. As soon as I got home I noticed that other than the cable nothing else was really done with the bike. The seat rattled. The shifters were so lose on the handle bars that they moved when shifting gears. Just not impressed at all with their care or attention to detail. I feel like I paid for their minimum hour of work but only got about 8-10 minutes out of them. Shame on you Bingham. :(

Ive come here for all my bike needs for the past 4 years and I wouldnt go anywhere else. Any time something extra is wrong they let me know and what options are available to fix the issue. Prices are fair, staff is super friendly, and the service is excellent.

Just came down from Glacier NP. My left shifter wasn’t working, I was stuck in low. Jarred is a master bike mechanic! He found the problem and replaced the cable but checked the right shifter and cable and noticed a problem with that cable. I had been having problems with that shifter too but seemed to self correct. I judge a bike mechanic when I leave the shop and see how smooth my gears shift. With Jarred they shift smooth as a baby’s behind. Not even after I bought the bike have the gears glided into position so quietly and smoothly!

I’ve gone to them 3 times now, they’ve always provided quick premium service. They fix additional things they notice that are wrong with the bike. They are friendly and funny. They are very knowledgeable and always have a solution to my problem-unless there is no solution (specialized diverge aren’t made for a front rack :/ )

Bingham Cyclery was great. I took my bike in for a tune up and was greeted and immediately taken care of. Fast service, great customer service, fair prices.

Fantastic, friendly, and quick service! I brought my bike in here because the rear derailleur hanger was bent. Bingham cyclery realigned while I waited - it was great!

Excellent customer service! Amazing willingness to help you out with all your inquiries. Ty was great to work with!

Went in with a bike that needed new tires, tubes, and brake pads. Was told it would be $42.00 and take around two weeks. They ordered the wrong tires twice pushing out my bike for 6 weeks and ended up charging me $133.61!!!! Do NOT trust what they say. How does a bike shop that literally works on bikes all day, order the wrong parts twice, take three times as long and charge $91.00 over the amount they told the customer it would cost. Shady. I want to give zero stars.

There are so many bicycle shops in Utah- so when we first moved here we kind of shopped around trying to find the store we liked, felt most comfortable etc.... Bingham has become THAT store.... the minute you walk in you feel the difference ... the staff is amazing... they all seem genuinely happy to be there and that shows in the level of knowledge and expertise that they share with all their costumers! There is also something very unique about Bingham that in my opinion majorly stands out among all the rest of the bike stores in the state.... they take such pride in their community and doing service such as the bikes for tykes charity, and their promotion of the womens cycling community has been nothing but remarkable. This is one bike store I will continue to support, learn from, and enjoy using here in Utah!

Long time customer since 2010. Great at what they do and best e-bikes in the city. I have a Levo and LOVE it!

I had a tire replaced. They made sure it was more puncture proof.

Buy Local and service local. Bingham Cyclery mechanics are fabulous and willing to talk through the service and preventative tips.

I was told if my wheel and tire had been purchased from them they would pump it up for me. I purchased the white sealant but they would not put air in my tire. Thats not much of a bicycle shop. Sorry.

Fantastic service. Nice shop with good selection!

Best shop ever! Ive been to most bike shops in the valley and this has the most helpful atmosphere and best repair technicians. Thanks for being there Bingham Cyclery!

It can be intimidating walking into a bike shop when you dont know much about the sport. The staff here really cares about their customers, not just trying to sale you a bunch of accessories you dont need. They respected my budget and helped me find the best bike to fit my needs. Ive had it serviced twice now, and both times they spent time with me giving advice and showing me proper maintenance. Ill be buying all my future bikes here.

Super knowledgeable team. Answered all of my questions. Didnt up-sale me. Made me feel comfortable about being a novice rider.

Great shop! I love going into the shop! They carry all of the biking supplies I need, are constantly getting new biking clothing, and have many models of bikes to choose from so I can actually look at the bike in person before I buy it (mountain, road, cyclocross, snow bikes, cruisers, hybrids, etc.). Mechanics are top notch as well. Great location downtown and even for downtown the free parking is always very easy.

The downtown Binghams is the coolest shop in the area. The showroom is incredible and filled with any type of bike you could want. They are always friendly when I stop by and the manager Chris is incredibly experienced with all things cycling. Jared in the service department is an absolute wizard and can fix anything wrong with your bike. Hit up Brent or Chris on the sales floor for the best bike recommendations in the valley. Highly recommend!

I was planning on riding Crest on my mtb when I noticed I had a broken spoke. Went to two other shops that couldnt do it on that day. These guys had it done and did a great job. Thanks.

Great experience! Ive done business with Bingham in the past, consistently good experience. MJ rocks, the shop rocks.

Had a great experience. The staff are kind and welcoming. Jared was able to work on my suspension right away and explained as he went so I can make my own adjustments going forward. Great shop, great people!

Great fast and efficient repair service! 10/10! Thanks to Chris for fixing the short cables and getting me out riding! Thanks Angela for making sure your customers are taken care of and satisfied! After months of research on Touring Bikes, I found my Co-Motion!

Awesome. Brent went beyond the call of duty. Very impressive quality of work, fast, friendly and helpful. Left with two fixed bikes and a smile. I definitely recommend Bingham Cyclery.

Bingham has always treated me very well, with knowledgeable and friendly staff. Theyve got a great line-up of products, mostly under the Specialized brand but they have several others featured less prominently. I bring my bikes here to be serviced which are always done promptly, properly and affordably.

I ordered a hard to get Yakima replacement part online. It was shipped and arrived on time. Exactly as needed. I did have to ask for tracking info, but thatbwas quickly provided by email. All good.

Bingham has incredible mechanics and awesome customer service. They get to know me, AND my bike. Ive never left dissatisfied.

We love our new Specialized bikes that we purchased from Binghams! The Salt Lake store is beautiful and the employees provide great customer service and support! They tuned up my sons bike and he was so happy!

Great job on fixing derailleur and overall tune up of my bike.

Excellent service. Called to talk through the options when the repair did not proceed as expected.