Wow!!! I’ve never seen a business let $3k walk out before “being allowed” to step foot into the store. Took my wife to this location on 11/6/21 at 6:25 to pick out another Lois for her birthday. They had roped off the entrances so we waited, a few minutes later a hostess showed up. Said she wasn’t sure if we would be getting in because all the sales staff were busy and they closed at 7:00. She asked my wife was there anything in particular she was shopping for. She said no, that she doesn’t want a purse now after this. On the bright side, I didn’t hand over $3k to an undeserving business.

Bought my wife a new Louis purse she kinda likes it she hasnt used it yet will seeeeeee

If I could give 0 stars I would. I arrived at noon on Sunday July 18th, as I walked up to the exit an associate from this store was letting another client enter the store through the exit. The associate began to ask if I was with the client she just let enter through the exit. I replied no and she informed me that I then needed to go around to the entrance and wait in line to be seen by another associate. I replied why was she allowed to enter through the exit? She replied Yes she wasnt supposed to and someone else will be with you shortly. Seeing I was there only other client in line and there were 4 sales associates in the store. I didnt think I would receive the service I did. I hope whoever goes here, looks the part if not good luck with your trip to this location. After I was done shopping I walked out of the entrance. Which made no sense after the associate insisted I could not enter the store through the exit but allowed to exit through the entrance. The store needs to have a training with the staff to bring everyone up to speed on the way they should treat clients and run the store properly. This is Louis Vuitton, not Dooney and Burke!!!!!!!

Great experience found a bag we were looking for for awhile they received it and they gave us a call back that the bag was there great service.

Went in for my first LV purchase, though I am not new to luxury handbags this was my first experience at LV and it was delightful. There was a bit of a wait outside but nothing excruciating. I noticed the bag I wanted was being shown to another client and the SA helping us was very sweet and patient, she showed me other models but knew my heart was set on the other bag. She never pressured us or made us feel uncomfortable. I left that day with the bag I wanted despite there being low inventory at the time. Great experience, will be back for husband’s bday gift in a couple months

Sometimes you just have to treat yourself plain and simple

Misook was fantastic. She is knowledgeable about the brand and very professional.They did not have the item I wanted but she was able to get it from the Dallas store in 1 business day. She also was able to have my item monogrammed while I waited.I will definitely shop here again.Thanks

Friendly and knowledgeable staff. Great selection. If not available in store theyll get it for you.

I highly recommend this LV location. Staff was friendly and helpful especially Ms. Nancy our advisor.

Super disappointed in the poor customer service received today by Elizabeth, she was rude and demanding asked for someone else to help us the manager jumped in with a totally different attitude, never coming to this location again! Taking my business and money elsewhere.

We visited this location about a week before Christmas, and the wait was very brief, the selection superb, and the staff were excellent. I am particularly thankful to Lily for her level of personal assistance. She was pleasant, patient and knowledgeable. I eventually purchased a Graceful MM bag and couldn’t be happier. Looking forward to shopping here again, soon!

Nice and friendly staff. Extraordinary products.

I love the products I bought today but I was also very disappointed. This was my very first in store purchase and had high expectations as this brand is luxury and pricey. I had seen many pictures online that just looked beautiful. Packaging. Dustbags etc. I dont mean to be rude but the client adviser that rang me up did not look professional and put together and when I asked if they had any other earrings than the ones in the show case the client adviser went to the back and brought a pair out ( I did buy them ) and just held them up in a plastic bag and didnt really know about them and I felt like they acted like they didnt want to be there. I was so excited to get to my car and open everything up. My items were not wrapped beautifully. The blue ribbon was backwards so the LV logo was not even facing so you could see it. And my bandeau I bought was just wadded up in a ball and thrown in a box. No Dustbag or folding etc. I feel terrible writing this review but I had high expectations and got my hopes up. You would think if you spent a large amount of money in their store they would be amazing with you. :/

These sunglasses are a must have for any LV lover.

Great selection! Love my wallet..

I came in with my mom to purchase a new bag and wallet. (Neverfull and zippy) I even got a wallet for myself! (Multiple) Naomi was super friendly and helpful throughout the whole process. I never felt pressured. Love the atmosphere! They even offered us refreshments during and after our purchase! Definitely recommend this location!

Always FUN in this store! Considering COVID.. clean/excellent Customer Service/extraordinary Product Selection/ANY GIRLS DREAM!!!

Naomi was amazing. Even when assisting other customers that came before me she made me feel acknowledged. Once it was my turn she was professional and completely satisfied my needs. The other associates were also professional and prompt. Thank you!

Mirandah was great to work with. We had just bought the Louis Vuitton Escale Neverfull MM (Bleu) and she was able to get us another one in rouge when it was literally sold out online. She had everything ready when we went in, unboxed both items so we can preview our purchases, and boxed them back up! We look forward to making many more purchases with you!

How adorable!

Completely INCOMPETENT and ZERO customer service at the Louis Vuitton Saks 5th Ave San Antonio location. I purchased a handbag from this store while I was in town for a few days. The color that I wanted was not in stock, so Lilyann said that it could be ordered and shipped. I placed the order and provided her the address that I needed it shipped to. I continued to check my email for any updates and never received anything. After many attempts to contact the store failed, I was able to contact Louis Vuitton customer service and they provided me a tracking number. The tracking number showed that the bag was being sent to the store rather than the address I provided. I tried contacting the store to find out why it was being shipped there, but once again that proved impossible. Luckily the tracking number showed that it would be delivered the day before I had to leave. As inconvenient as it was, I was able to pick up my order on my way out of town. Though, I would like to point out that I never received any type of notification that it had arrived. If not for being proactive and obtaining the tracking number on my own, I would not have known it was in and I would have left expecting it to be sent to my location.To continue this ordeal, I provided my receipt to Misook to pickup my order and she took it to the back and returned with the handbag I ordered. She packed it up nicely and handed me the bag. I asked her for my receipt back and she told me that it would be emailed to me. Once again, I’m left looking for an email that never arrives. At this point, I am no longer in San Antonio.....or Texas for that matter. I’m left with only the option of calling the store to check the status of my receipt. As before, it was impossible to get someone at that section of the store to answer. So I called Saks handbag section and was informed that Louis Vuitton would NOT be answering any calls and I would need to come in person to speak them. WHAT?!? How can you provide this type of customer service?!?!

I always have a great experience at this particular store over the one at la cantera. This particular time I got me a graceful PM and they were able to hot stamp my luggage without me needing to wait a whole day to get it.

Misook, is a great sales associate, she has so much patience, thank you Misook, I’m disappointed with the corners of my graceful, but her customer service is great, I do highly recommend her and Stephanie !!!

Enjoyed my shopping experience here. The staff was very friendly and informative. She helped me make a difficult decision between two beautiful handbags.

Fabulous Service!

Excellent Experience

Good. Got those you dont look like you belong here stares but its all good..

Magnificent luggage! Beautiful store with a wide selection of Louis Vuitton products. Attentive, professional service.

I can always find something( I dont need)in this place :)

Hmm well I love Louis but the employees are either a hit or miss here. They smile at you while you’re talking and as soon as they walk away their face drops. I rather go to Neimans anyways

I enjoyed the shopping, the staff was great and helpful. It has been a great shopping experience for me and I got myself my GRACEFUL pm from here.

Lordy...its pricey stuff! Im going to Target!

Just visited with my wife, too much fancy for me. But for the purse, wallet and LV product lover this is the place for you.

Too expensive for ugly tastless fasion

Buying three purses the salesperson was all smiles, but when we went to exchange two purses, they gave us the business! Only received store credit for one purse and the other purse they rejected. They said it was used and we know it was not used. The Louis Vuitton manager or supervisor was rude. Make sure that you are 100% certain on the purse because it will be up the the employee if THEY want to accept the return or exchange.

Love the staff, Stephanie totally made my day yesterday, so excited with my new strap and luggage tag ..Thank you Stephanie, she is so sweetTella and Matthew are AWESOME TOOLOVE THE STAFF over neiman MarcusDon’t waste your time or money thereGo to saks !!!!!

I love the smell of a good LV shop.

There is problem, no body answers on the phone calling.

Knowledgeable and kind service!Thank you!

Store manager and staff are great! Thank you for the help!

Misook is now my favorite SA! :) I do agree with other reviews regarding it’s a hit or miss with other employees.

The staff were super helpful and helped pick out the perfect gift. Welcoming at atmosphere is spite of the actual pricey merch.

The holiday sale is music 2 my soul..

Nice place but kinda pricey

Great place, great service, and made me feel welcome and didnt care if i didnt have money i just wanted to see what was in a expensive store like that, and there items are meant for special acasions not everyday use definitely reccomend!

If you love LV this is the place..

Ask for Teila, she gives outstanding service!

Good place to shop but enspensive

Loved it my first experience and they were very helpful.. thanks to my hubby for my first purse from there..

A little on the less expensive side for my taate

As always my Wifi is the one that shops thier

Great selection, can never go wrong with Louis V

Great place if looking for a specialty item

Who dosnt love LV

Great place when shopping for leather goods.

Im not rich so me no likey

Lovely good quality items

Didnt have the bag I was looking forward to buying for a couple of weeks now..

Love this place !

Great service.

Nice selection nice staff

Need I say more!!

Not my favorite premium brand

Great brands, nice store

Theyre attentive, but too expensive.

Good service.

Great staff and service!!!

Who doesnt like a beautiful handbag?

Nothings there

Great shopping!

Carito

I wish we had a store in Corpus Christi

Top dollar

Great selection

Nice store

Great selection and staff !!!!! Highly recommend!!!!

Thank you Naomi

❤ love love love

Great store

The best

Class place

Nice!

Nice

Good

I got bags and belts for women Good attention and suggestions I will return on holiday for sure

Very well

Gratis !!!

Excellent place for shopping

Excellent

I was not there but it is a VERY fine brand

Excellent

No comment needed.