We went in to find a new instrument for our daughter. The man that helped us was so patient. He helped our daughter find what fit for her and her needs. The price was great. We did go somewhere else first and they did t compare at all. Their prices were high and they had no selection. I have always had great experiences here!!

Don’t remember his name. But the clerk in the drum department pulled two heads for me the day before. When I got there he had them ready and took care of the transaction. He had me out of the store in record time, and answered my questions . Awesome job, thanks.

Jose was a great educator about guitars and was very professional. I appreciated that he took the time with me so that I purchased the correct guitar.

Always a great experience. Ive been helped by Phillip, Shane, Jorge, Roland, Todd & Rudy. They are friendly & professional. And can help you, no matter what level you are at musically. Theres a lot to see, literally tons of stuff. I make noise with my guitar, mostly Bang n Twang & Bunch of Crunch. EVH says Never Stop Playing.

I can’t thank this group enough! Needed a wireless mic- for a next day event! Price very reasonable & Customer service was outstanding! Staff was so patient & helpful to help sync mic and made sure it was working properly! We need more stores with this type of service!

Recently I entrusted an heirloom Kamaka ukulele for repair to the San Antonio luthier, Mr. Paul Capello. He did outstanding work, took the time to explain his method of repair and provided timely updates. Highly recommended!

If I could give 0 stars then I would. Not a single employee gave me the time of day! I was going to make a significant purchase from the audio department and there was no one working that section even after waiting for 30 min. I went to another department and was even standing in front of two employees while they had a conversation trying to get their attention. They looked at me and never even said hello.I went to the front desk and asked the guy there, and he very lackadaisically said he would Page someone. He never did.Beyond awful customer service.The place was a dump too.Take your money elsewhere!I won’t be back!

Finish always has just the right guitar and accessory products that I am looking for! As well as an incredible staff that is ready and willing to assist. Im so thankful for my recent purchase and am so thankful for the help! Wonderful associates :-)

Sam Ash has a great used instrument selection & prices. Richie was a great help & very personable. This is the 2nd instrument bought from Sam Ash & both experiences were great! Shane also does a great job on servicing & repairs.

Went in on 2/27/2021 on the hunt for a guitar with a floating trem. I found one I really liked, but the bridge was yanked all the way out, maybe from customers tinkering with it or that was how it was sold to the store. Shane was nice enough to take about 10 minutes out of his shift (and while the store was a little busy too) to get the bridge leveled out and adjust the action for me the best he could, free of charge. Super nice of him :) It played like a beast when I got it home thanks to him. He even found a whammy bar that was usable with the guitar and gave it to me, also free of charge. If Im ever on the hunt for another axe to add to my never-ending collection, Ill make sure to stop by here again!

Needed my guitar re- strung and serviced. Sam Ash did fantastic work with quick turnaround. Highly recommended.

Just called to ask what was the price range for a percussion kit. The man on the phone let a big sigh out and said they range in price. He said, is it for a beginner or what? I explained that my child is going to start band and needed one. He said, well they range from 2-500. Please try and be more kind to people that need help. Thats why I called for you to give me more information You treated me like I was a bother.

The guitar technician Paul was super friendly very knowledgeable and very attentive towards my needs and repairing my guitar. The front counter, the first person that greets you obnoxious rude with zero customer service knowledge. I would highly recommend any individuals representing Sam Ash music at the front counter to have some sort of customer friendly service training. Being in the customer service business and being rude and obnoxious there is no place for it.Ret USA Marine

Great experience. A patient guitar pro helped me spend way too much time choosing a guitar. I wish I knew the name of that masked man.

Wonderful selection of everything musical! We bought our sons Alto Saxophone and the purchase experience was exceptional. The staff is always welcoming, friendly and knowledge in their area if operation. We have been customers for well over 3 years and will continue to come back.

I cant be more thankful to the staff at Sam Ash! They were great in assisting me in finding what I needed and also recommended certain items for my future purchase of a PA system. Also, my condolences as we lost a great friend, Paul, who worked on my guitar several times. He will surely be missed!Thanks and kudos to you all!

Jorge helped us get the things we needed for my daughters orchestra class. He provided lots of information and demonstration. It was an easy and comfortable experience even though we know very little about music.

One order multiple.deliveries, I ended up purchasing a few items elsewhere. I will try the physical store next time and then order what isnt in stock online. Fulfillment center needs improvement.

I have done business here for many years.The guy there has been there as long as I can remember too, works in guitars. He took care of me until the last second on the day before labor day and helped me choose a guitar and was very patient in dealing with me, as usual.

If you’re looking for someone experienced in music production, Roland Perez is the Guy !!

Abel is super!! Ive intention to speak with him concerning sound system, this day I was keyboard shopping. Several times he passed through the area, I think, to be available if a guest had a question or needed assistance. As it were, he walked through and the very second I looked at him without hesitation he came over. In his reserved manner (not really Lol) he answered each question but only from a knowledge sense, also gave his honest insight and thoughts which I appreciated. I say not reserved really because it was only a few minutes after the Q&A that our interaction was more like friends. Of course things got hilarious when he rolled out with this 10 yard box to somehow put inside my Chrysler 200!! Thanks to his and my best friends amazing critical thinking and problem resolution skills we (they) got it in; I was still laughing at the matter of this 6ft box going inside my little car so I was of no help! Long story short Abels knowledge going beyond the product itself to manufacturing and production and honesty was the best! Ive managed CSRs in office and food service for 15+ years and Id gladly have him on my team working toward management!! I look forward to returning to speak with him about sound system for a friends church where Im Dir of Mu for the time being, Im sure itll be just as enjoyable, pleasant, comfortable and satisfying fun!!See ya soon Mr A

All my music needs I always stop at Sam ash! Great customer service and knowledgeable people.

This is a great place to buy any Musical instrument, you might have your heart set on for this summer 2021 thats right around the corner. Good luck Kids Learning to play your New Guitar 🎸 or Saxophone 🎷 The Drums ect......Most times you can get it on Credit payments each month.

Abel was really patient with my million questions about my purchase and I feel I made the right choice

I purchased a Yamaha MODX8. The salesperson, Roland, was awesome. He got me in and out of there quickly and didnt try too up-sell me on things I didnt need. Sam Ash was cleaner, more organized, and had more inventory than that other well known place.

Solid folks, took care of an online issue diligently though they were really busy!Shoutout to Todd in San Antonio for helping out, much appreciated.

Phillip was awesome. As soon as I walked in with my guitar to trade in, he pointed at me and said Whats up? He gave me an excellent deal on my trade in for a new guitar. He did all the paper work quickly and got my new axe ordered.It was really busy on Saturday and you could tell they were stressing a bit but it was still a good experience. Hopefully Ill see Phillip again soon.

Very helpful and friendly staff got me what I needed right away.

The attention was really great, we found everything we were looking, even they gave us some cables free! That was great. This place is a dream come true for a musician

I got what I was looking for and more! This was a great experience. Jorge was more than helpful. With a helpful knowledge of the product I was looking for. Jorge truly made me feel appreciated and like family! I will be returning to Sam Ash for all my instrumental needs mainly because of the Outstanding customer service!

No joke, this is the place I usually go because my credit line is with these jokers. If I didnt have to, Id go to Guitar Center. The guitar dept workers are the worst and I think one of them is the manager. While they arent rude, they most definitely are not helpful or friendly. Ive seen better customer service at McDonalds from 16/17 year high school students.

I needed a starter harmonica set for a future R&B star (ok hes 2 yrs. old but everything he sees is a microphone or a musical instrument so hes a musician) and Nick was very helpful with a great set that was priced right. Sam Ash Music Store is exactly what I expect a real MusicStore to be like.Very Cool people

Went today, June 7, 2020 because my son wants to learn guitar. A lot of guitars that we looked at for his price range. Customer service was awesome, he helped with picking out a good guitar for first timers. He even showed us a package that included the guitar with amp, straps, case, pick, and cables. Gave us a great deal, my son is excited ro learn now!

Wow! This makes the other place look like Costco. So, heres the deal. If all you need is a specific item, you dont have to go to Amazon, they can order it for you if they dont have it. If you want it RIGHT NOW, they can help you with that too. Project? They have solutions upon solutions and EXPERTISE to guide you. I found my place!!! I didnt need someone to put me in it (they were SO rude at that other music center.) I needed someone knowledgeable to walk me through and figure it out with me. They did not tap their foot impatiently or tell me they needed to help someone else who knows what they want. They listened. They cared. They had everything I needed. THIS is that kind of place!

After an unsatisfactory visit to a competitor a few blocks away, we were fortunate enough to have Jorge offer to help not long after entering. Professional and knowledgeable without trying to steer a decision. Great person to work with, our purchase was a very nice value, and will definitely visit again.

Very reasonable price for a full refurbishing and repair, with a 4 day turn around time. Knowledgeable woodwind technicians.

This would have been a 1 star if it wasn’t for Roland. I came in interested in a bass guitar everyone I asked for assistance acted like they had more important things to do I waited about 5 - 10 mins to be helped. I almost left but I found Roland. Roland was very friendly and very informative. I had a lot of questions being a beginner to playing a bass and he answered everything in detail and he renewed my excitement into learning how to play guitar. You need more people like him. I’m definitely asking for Roland when I come back and he is the only reason I will be coming back to your location. Thanks Again Roland!!!!

Went into the store just looking for a keyboard stand but came out buying a beginners guide for adults for learning keyboard as well. Store was better than i would have imagined. Saw individuals actually learning and using equipment gave me confidence to do that one day once i am better on the keyboard.

Jesse was very helpful with my father. My father was very specific about what he wanted. Jesse was very informative and explained in a manner that my father could understand. He was so patient And kind. I do appreciate his help. Customer service was superb.

Great attention, sales DRUMS guy, with knowlege, kind attention, good price

This is the best music store in Texas. This particular store sets the bar when it comes to customer service, highly skilled staff, store appearance and all the gear you could possibly need. I always have a great experience and have been going to this store since its very opening day in San Antonio. Other stores cant compare as far as value, and ON TOP OF THAT, the staff at Sam Ash is the best. They always help me out. I bring not only all my guitar students there, but my fellow musicians of San Antonio, and the veterans groups I teach in San Antonio. They cater to the novice musicians and the pros. I will only recommend Sam Ash. Thanks for all you do Sam Ash. Special Shout out to Jon Johansen, Todd Walker and Phil Salazar, who value each and every customer that walks in the door.very respectfully,Michael J Maestro Aurora, USAF, retiredGuitar Instructor since 1995, Gigging Local Musician 30 years plusSam Ash Customer since 1980 (New York)

Thanks to the guitar expertise of sales associate, Shane Breon, and Paul Lex Luthier, my resonator guitar now has the appropriate level of action to play clearly.Well done

Its worse and worse every time I come. their items are never in the system they can never sell you nothing its dirtier every time I come very bad service all the employees they never want to talk to you its like youre not even standing there. They are always with their attitudeIt doesnt even look like a music place its just a disaster in there

Had more than any other music store Ive seen. had exactly what I was looking for and the staff was really nice and helpful. will be going there again.

Great store, staff is really helpful knowledgeable and friendly. Being a working musician I’m always needing or replacing something and this is the best spot in San Antonio for gear.

Kudos to Jesse, had what I needed...and allowed me to take it home early...Had a problem with it, exchanged it with no fuss or muss...worked like a charm...Thank You Much!

Not real happy with customer service. when you talk about an issue you are having with a speaker that you bought from them 🙄 they want to talk to you as if the issue is with you and not the speaker

Great quality repair work on my trombone and staff was very knowledgeable!

I was looking for home studio equipment and the gentleman helping me was so generous with his time and super friendly. He gave his opinion and offered multiple solutions. Not pushy for a sale at all. He was so great. It’s Nice to meet such kind people in this store!

Place is cool and the staff is willing to help I went in there to find replacements strings and stuff that I needed for my guitar that I bought and they help me really well

Purchased my first electric guitar. Phil was awesome and provided good info on the guitar before the purchase. Great store with a great selection!

I have preferred Sam Ash over Guitar Center for quite some time. I tend to make my way to Sam Ash for everything I need. However, when I went in yesterday, it just felt different. It took several minutes of me standing by a register for someone to come help me. No, it was not even a busy time, I really did not see anybody working. When someone finally came to help, I had to ask for prices on an item because nothing had prices on it. He went ahead and told me that they were all going to be around $50 (bass drum head). I found one that actually had a price tag of $27.50, but when I took it up to purchase, the clerk said this is actually $31. As much as I wanted to point out that the price tag was on it and it should be honored, I had no time to argue, so I accepted it, especially since it was $20 less than what he said they were all going to be anyway.I had to return back today. This was my fault as I bought the wrong size head and just had to switch it out. I walked in to what felt like an empty store. Again, the fact that there were no prices kept me in the store longer. A clerk came up. He almost insisted on a refund which was weird. I had to pull out my phone and search for every single item I was looking at to check pricing myself. Meanwhile, the 3 clerks that were there (one guys name tag said Bass Yeti) were all having a discussion at the front of the store. I felt a tinge disappointed these past two days going to Sam Ash. The experience has changed a bit.

Great service. Thank you!

Why would a music store open at 12Pm that makes no sense. Headed to guitar center

It was great as always. Been going there for years and never had a bad time. Just bought a drum machine. Turn around time was about 15 minutes. The staff is always great.

Great store. Helpful staff. Not many basses in stock but plenty of guitars to pick from.

San Ash San Antonio, the musicians go to store. Great selection of all type of instruments and a good staff.

Vastly superior to guitar center in every way. your san antonio guitar nerd tour should include Sam Ash, Music Go Round, Space Tone, Lark and Robot Monster Guitars. Im sure theres some others but those consistently delight me.

Open space, biiig selection new and used gear + clearance. You can touch and use the gear moderately (no like guitarcenter, employee play the instrument for you because you cant play, ridiculous). Love hearing people trying different instrument.

Came in to buy an electric guitar and have my classic guitar restrungWas helped out immediately even with covid going onStaff was super friendly and helpfulWay better than guitar center

Excellent, Fast service on my guitar tune-up. Super friendly folks at Sam Ash!

Wanted to pick up this guitar, but a huge step ladder was in front, so i looked for an employee to move it. couldnt find anyone who worked there for about 10 minutes. finally found someone who could help me, and he led me to an amp so i could plug in. plugged up, and the amp had a bunch of feedback on the clean setting. decided to flip to the gain channel and this extremely loud ringing burst though the store. someone obviously doesnt make sure their amps or guitars are ready to try. was and am extremely disappointed.

I literally could not have felt more welcomed. Genuine people, great service. Left with a smile on my face. A+++

Didnt have the greatest experience but its water under the bridge. God bless.

Went in to ask questions about microphones, sales staff was very helpful and answered all my questions, they also gave me their opinions when I asked for them not before. Customer service was excellent. I am very happy with my purchase. Definitely recommend Sam Ash.

The staff was very friendly and so helpful. Was looking into some accessories for my sons saxophone and a young man helped me throughout the store. Found everything I needed here and prices were very reasonable.

No one I me not one person asked me if I needed help the 30 minutes I was there thanks guys

My bass guitar electronics needed some attention... I called the store to see if they will be able to fixed it. The person that answered said yes. I arrived to the store and at the front desk I spoke with the employee he stated that he was the person that I talked to and he was going to do the work for me. It only took him 10 minutes to fix my bass guitar... best costumer service in town. Please just check them out you wont regret it.

Great place to visit and awesome experience with Jorge from guitar department

I was referred to Sam Ash by another vendor whom I had great service from. CSR was good. The Manager taking care of the issues I had was great.Bottom line, due to their negligence, its been about 3 weeks to get a synthesizer/keyboard? Unacceptable even for a beginner like me. No return call even after a detailed message? No big loss I am not a BIG spender!!! Maybe if I was going to buy over 5k worth of stuff? Regardless, lesson re-learned, bigger business doesnt care.

Needed to make a return, process was quick and hassle-free.

Todd provided excellent customer service!! He did an excellent job setting up my bass!!

Like always my experience was excellent informative and quick, delivery came ahead of time. recommend sam ash for all sales

I like Sam Ash, but geez, every time I go in, Im waiting by the checkout counter forever with nobody in sight. Even when I order online, Ill just stand there and not see one employee around for 10 minutes. Theyre always in some other room doing who knows what. But theyre friendly and I like the selection.

Found the Gibson ES335 I was looking for and received a fair trade in for my Fender Stratocaster.Guitar is the best I have ever played. Salesman was professional, courteous, and very helpful. I would definitely recommend Sam Ash

Dont know how long Im supposed to stand at the counter waiting for salesperson. Place is not busy. Guess they dont want my paltry $100. Not even approached by anyone to inquire if I needed assistance. FAIL.

Not enough help or assistance when Im in the store, employees dont even offer you help. Makes me not even want to spend money in there.

Took care of my music needs .Gear . Guitars. And I know just about everyone there

A disappointing experience honestly. The rather large young man with the giant plugs and fair share of ink really needs to work on his people skills and less on what I can only imagine he perceives to be the cool factor. After being told that the price I received on Reverb was on account of the platform selling used gear, I mentioned that it was indeed new and Reverb works with multiple outlets. He quickly changed his tune and stated that he knew that Reverb also sold new gear. He was also anything but helpful to a gentleman that was asking for audio advice, and from what I could discern, its probably because the clerk knows very little about audio. I was also prepared to purchase an Earthquaker pedal, but the young man that I presume was supposed to be working the guitar accessories counter also didnt care about first impressions. After my inquiry on a couple of pedals, he made no attempt to further the discussion, ask about my needs, or even offer to pull them from the case. He scampered off, and the end result is a bad review. The only reason its not 1 star is on account of my Guitar Center experience right before my Sam Ash visit ... it was worse. Back to Reverb it is.

Always the best & friendliest music store in SA! Shane, Phil & all others are top-notch!

Top notch place for all your musical needs.

Dealing with Phil at Sam Ash is always great. He takes time to answer all you questions and provide information.

Sax needed to be repaired and repair man was very courtous and timely.very good employee. thank you

The store was crowded, but the employees were quick to get to us after helping other customers. They were very helpful in identifying and solving the issues I was having with my wireless mic. I was glad I had bought the warranty about 10 months ago, as a wire had gone bad and I got a new mic.

Got a GREAT deal on a used Gibson Les Paul. The staff was helpful with none of the snobbery you expect.

I found the Trumpet stand and mute that i was looking for and was very satisfied with the sound of my new mute.

Great experience with knowledgable staff!

Fantastic experience from start to finish. They had listed a (barely) used guitar Ive been drooling over for a while on a third-party website at a reasonable cost. I called the store beforehand as Id be coming in from Austin, and Mike held the item for me. There were a billion amps available to test the guitar through, and each department throughout the store looked to have an impressive selection of new and used gear. In the same transaction, I also sold several pieces and got a satisfactory return toward my purchase. It was quite busy in the store on this Saturday but the employees were helpful, professional and efficient as could be. I highly recommend!

I came in to take advantage of the swap/trade in deal they had going on. Everyone was very helpful. I ended up trading in some old gear that was taking up room in the closet for new gear that is actually going to get played.

Yes, it was a great experience. Sam and Ron were informative and answered all of our questions. They provide us with the best options availability. We also went to Alamo Music and had to ask for help, whereas Sam Music was attentive and so many more choices. Purchases were great too. We will definitely be back for future purchases.Please note I would have given you a five star rating to begin with, but I don’t think your email pushing me to do that was very nice. I almost feel like it was a bit forced by your survey company and only encouraging 5 star reviews. You mind want to change your verbiage or the company you use. Just saying...Thank you!

I walked into the Sam Ash location off Loop 410 at McCullough in San Antonio one Friday, expressing my frustration with my Aria Pro II guitar that I actually bought brand new almost 36 years ago but could never keep it in tune and it just sat in a closet all this time and I was fairly certain that I should just trade it in for a new guitar. That is, until I met Sergio.Fast forward, a couple of hours later, I walked out of this Sam Ash store with my same Aria Pro II guitar in hand with a new inspiration to play it and a new friend named Sergio!Sergio happened to also own the same Aria Pro II electric guitar as I, so he knew everything about it, then he tested it out, and then I believe he sacrificed his lunch break and set it up fully (and properly) for me so that I could take it home that same day (since I was from out of town).Needless to say, I was simply ecstatic and blown away by this generosity of time and the genuine interest in my making the right decision that Sergio provided, so I am now a Sam Ash Music store fan for life!Thank you Sergio!

Good location and friendly staff however it was clear there were not enough associates to go around to all the customers who needed assistance. When we were assisted, he (I cannot recall his name) was extremely knowledgeable about the product we were interested in. Recommend going during slower hours if you need to ask a lot of questions.

This store has the worst customer service. I simply needed to return a cable and perform a refund. I waited for over 30 minutes and was not helped. Multiple employees were standing around not helping anyone while the drums/audio was overrun with customers. Managers were not visible. Amazon was over $20 cheaper anyways. Will not be returning.

What sets this place apart is their customer service, they are top notch and they really are professionals. Jacob did a fantastic job when I made a major purchase and should be commended and promoted. Sam Ash is the best in San Antonio by a very large margin. Best selection, best prices and their inventory is in good shape because they do not allow it to be mishandled by a million people like that other place. Dont shop anywhere else or youll regret it.Thanks Sam Ash, thanks Jacob!

The guy with the long hair was very helpful

The Staff at Sam Ash is always on the ball and very helpful with any of your needs.

Usually have a good experience, but waited around for 15 min with only 3 employees in sight. 2 were helping 1 customer. Had to hunt around for somebody to help, was finally able to find an employee that was able to help.

Sam Ash is great! I was provided the best customer service during and AFTER the sell. I would definitely recommend Sam Ash. Sam Ash truly takes care of their customers.

Went looking for saxophone for our 11 year old grandson who is in band. Sam Ash had the best deals for new saxophones. We went to the Sam Ash store located at loop 410/McCullough (San Antonio, Texas) because close to our house. Was assisted by Jorge and he explained to my grandson and us many details pertaining to the instrument. Jorge was very patient and helpful and answered all our questions before we decided to invest on this instrument. The store offered a wide array of instruments and brands; very nice store and all the employees were very friendly and professional.

Sam Ash San Antonio TX store is the best. Shopping for some practice sticks for my 9yr old son was the best experience thanks to Alex Delgado you are the man! This guy took time and was patient with a dad and his sons new adventure into drumming. Alex was super knowledgeable and polite and was not the only one, everyone on staff there was helpful and not pushy. I Will do all my business here and recommend the store and Alex to everyone. Thanks Sam Ash and Alex!