We would not recommend their service to any of our friends or family.We ordered carpet and padding from this store in July and got the carpet installed on August 20th. The sales person Mark described to us: the padding will need to be glued to our concrete floor (after studying the diagram of two bedrooms and two closets that their measurements person provided), and the installation persons were licensed to do the job. They charged us half of the total cost upfront. Upon chatting with the installation persons, none of them was licensed. If they did a good job, we would not mind that they were not licensed.On August 20th, during installation, the installation lead refused to do the closets and told us not enough padding and we had to call the store and go to the store to buy more. So I dialed the store. The lead saw I was actually calling the store, he immediately told me to hang up, may be he could find some scrap to fill the closet space. He did find 5 times the padding the closet space needed.After the installation persons left. I called Mark to report that the padding was not glued to the concrete floor as described to us (even though we were invoiced for such work preparation), and the installation person broke a transition piece between hardwood floor and carpet area and left 1.5” gap there. He explained: glued does not mean glue over the whole surface, it can be zigzag glued to hold the padding done to prevent shifting and bubbling. I told him it’s not zigzag glued either. At this point he got really mad over the phone and told me the padding I purchased was heavy, and it did not need to be glued to concrete floor; and the installation job was 1st class!I saw that over the phone I could not get my message through, so I went to the store the following day to show them the broken transition piece and a photo of my floor with the gap. I sent the photo to the store. We sent them a follow up email on August 23rd asking them please fix those issues before charging the remaining amount. We did not hear from them, and they went ahead charged us the remaining. We contacted our credit card company explained the situation, and we were told to give the carpet store a few days to take actions. Few days later, still, not a word from the carpet place.And now it’s September 15th, and my floor is still as shown in the attached photo!As of today (October 6, 2021), California carpet still has NOT fixed the two issues: (1) gluing my carpet padding to the concrete floor. The carpet SHIFTS when we walk on it and it SHIFTS when I use a $40 vacuum to vacuum the carpeted area; (2) the transition piece between the carpet and hardwood floor.

Excellent experience at California Carpet. Violetta provided stellar guidanceand expertise on helping us select the perfect area rug for our dining room. Thank you!

Delacruz is super helpful,Thanks truck driver

Violetta the sales person & Oscar the installer were both great; Violetta keeping me abreast of the status of my order & even finding an alternative product when the one I ordered just wasnt coming thru. Oscar stayed until 8 at night to make sure the install was completed in 1 day as promised.The estimator & scheduling depts leave much to be desired in following requests & customer relations.

I would not recommend their service to any of my friends and family. They are not helpful at all. Poor customer service experience in the Bay Area. Even the store manager has the same attitude which would expect you to cater to their taste.

My son told me to get engineered hardwood flooring. I went to a couple of flooring places. I got a lot of help from Jerry, he helped me chose a hardwood floor that went well with my furniture. Budd and Alfredo did a great job installing my hardwood flooring and carpet. I would recommend.

Excellent place, I highly recommend it. Ask for Violetta.

Very lazy staff, Im a contractor and I needed to get carpet that they have in stock, the whole roll of carpet was there, the lady at the counter was so pissed that I needed it for now, and told me that the warehouse person is busy unloading a truck outside, /which truck left 5 min ago/, and to comeback tomorrow, I was the only customer at that time, if you cant sell carpet that is in stock, and making it so complicated, I can only imagine​if you have to special order anything from them! Its been a while since Ive experienced such a neglected service

Upgraded stairs and second floor to hardwood recently.Jerry helped to find a hardwood which matches the color of first floor pretty close. And the two installers did a pretty job.

California Carpet has it all. Selection. Professional and responsive sales help. Timely scheduling. And the installation team was absolutely top notch. We couldnt be happier.

Very professional job. Jamie was polite and respectful of our home. Would recommend their services to anyone. Beautiful new floors 👍

I purchased are seagrass rugs from California carpets after a few small hiccups the carpets turned out great and I am a happy customer.

This place is a scam junk material cabinet are no good dont pay there employees problems on every job beware people of this store look at reviews

Can’t actually use their service. They will not install any material not purchased through their company.

Excellent

Friendly staff

Rugs