Me and my wife are brand new to San Diego and wanted to get the California service we always heard about and these guys and girls nailed it! Found us a awesome charger with a great price, from the gentleman at the door to the final Financial meeting we where so impressed! Their very military friendly, everyone thanked my wife for her service and they even threw in some freebies lol THANK YOU GUYS WE LOVE OUR NEW CAR

My wife and I just brought home a new 2021 Dodge Durango, I gotta say we got AN AWESOME deal, all thanks to Tito Vasquez Lopez, our salesmen. He was outstanding!!! loved his transparency and the way he would come to us with truth, anything wed ask he would provide & by that I knew the offer was done with honesty.I would go over and over again with him, and tell anyone else he is THE men.Thank you Chrysler & Tito for a great experience. 👍

Had a great experience with the service here! And great customer service! Their team member Topher was very knowledgeable and got us in as soon as we drove up for our appointment. I had my 7 year old daughter and niece with me and he treated us with the utmost respect. Thank you!

My friend bought a used jeep from here and I took my dodge ram to haul the top so she and my wife could drive it home without the top.Very nice staff, helpful. She said they were pretty good about everything. I didnt take any photos while there but heres a photo of my truck which I bought in Louisiana, lol

I had a rattle noise on passenger side. They identified the issue as a strut mount ....but not entirely upfront....as they initially said it was the strut...then quoted $2,000 for repair to replace struts, strut mount, strut bearings on both sides of the car. After this quote, I inspected the car at the dealership and they came clean about it being not the strut....but only the strut mount. Only after I inspected and inquired about not replacing the strut (which was perfectly fine) or anything on the driver side of the car....they did say they would repair only the strut mount on the passenger side for $600. This is like going to the dentist with a minor pain on one tooth that needs a filling...then the dentist recommends a root canal on that tooth and a root canal on the same tooth on the other side of your mouth, because if one side hurts....the other side probably will have the issue sometime in the future. Im not a fan of this type of practice....because if aint broke, dont fix it.

Traded in my 2020 Tacoma for the same year Tundra they had on their lot. They gave me a great deal on my trade in and a good deal on the new vehicle as well. After driving the truck for a day, I noticed it had a pull to the right and the steering wheel was not quite centered, from the lift that was on the vehicle. Todd, my sales person, sent me a text to see how the new vehicle was. I explained what I had discovered and he said he would speak with the Used car manager in the morning. He was prompt on getting back to me first thing in the morning. After I explained what is was doing they sent me to get an alignment done at the cost of the dealership. Truck was aligned and works perfect now. Todd and the dealership gave top notch customer service that I have never seen before. I would highly recommend them for vehicles.

My husband and I recently purchased a Dodge Charger and we were extremely satisfied. Jeff is an exceptional sales person and he made our dreams come true. He did his best to get us the best offer and didn’t stop trying until we had our dream car. I will definitely be recommending this dealership to friends and family. If you can go with Jeff, he’s the best!

My 2015 Jeep Grand Cherokee with 39000 miles just had over $12000 of warranty work. Never off road kept under cover. So far, motor mounts air shocks thermostat steering rack. What else?On a positive note I bought the 7 year warranty and my service representative, Topher worked with the insurance company and address all issues. He kept me calm and focused including arranging a rental car and provided progress through the repair. The Jeep product is in question but the service I highly recommend.Thanks for the support sure I will be back.

The entire experience here was amazing!!! From the moment we stepped on the lot we were met with professionalism and a smile. We came to look and the service was so good that we drove off the lot with a new car. Everything was stream lined and super efficient from sales to finance we were out the door in less than 2 hours. I would definitely recommend Kearny Mesa CDJR to anybody interested.

Took my 2021 Wrangler Rubicon with under 5000 miles on to ODO, into the dealership on 16sep2021 so that they could diagnose/repair my concern with factory rear shocks. I dont abuse my Jeep and drive it the way it was intended. Both rear shocks showed visible signs of leakage, looked like a line of dirt or grime running from the shock cover down to the bottom shock bolt. Not a great first impression with the service advisor. He asked, Whats the concern? I said, the rear end sags and the shocks look like theyre leaking. He responded, What did you? Both sides dont go bad unless you did something. All this happened even before he looked at the vehicle. He already operated under the premise that I was at fault rather than a manufacturers defect. There are a lot of reports on the forums that Rubicon shocks leak. They kept my Jeep all day, then I find out the technician reported that both shocks leak, but only the passenger side needs to be replaced. I asked the advisor why only one side. He said that he just goes off of what the tech tells him. Then advisor tells me that maybe the one side is bad enough to get replaced and the other side is not bad yet. Advisor told me that when they send in the bad parts and they are inspected by corporate Jeep, but the parts are determined to be good, then the dealership will get charged for the replacement part. Sounds like the dealership is not trusted to make the right call, and every bad part has to be approved by someone else? The part was not in stock so advisor told me that they ordered the part and to bring the vehicle back when the part arrives, and when the other side gets bad enough to replace, then theyll address the other side. So thats potentially 4 separate visits, that could be reduce down to only 2 had they ordered and replace both sides. That is either a poor business model for customer service, or the dealership is too lazy to make things right.

Top notch dealership. Excellent customer service, trustworthy and excellent communication. Bill Hunter in the service department is a tremendous asset to Kearny Mesa Jeep! We couldnt be more thankful for all his help. He went out of his way to make sure we were well taken care of, understood what was happening and that we were in the loop at all times. We felt very confident and comfortable working with him. Our Jeep is back up and running and we couldnt be more grateful! Thank you Bill! See you at our next service appointment.

It was really easy and wonderful. Really appreciate the coupon savings too! The service team is awesome 🤩

I went to shop for my jeep and was greeted by Jeff. He was very accommodating and listened to what I wanted. I told him that this was my first stop and that I had plans to check out other places and he said “no I will take care of you, no need to go anywhere else!” And did he do just that! We walked around the area and I couldn’t find any that I liked so I was starting to feel disappointed. Jeff kept doing his job and I was seated in the waiting area, he basically did it all. He would come back and ask me questions and provide suggestions to make sure I am getting the most out of my money. Finally he talked to his manager and they told me about this jeep hybrid that just got to their shop that morning. Jeff and I immediately walked to the back to look at this jeep. Let me preface the next part by telling you all that my previous car was a Prius that I love so much and I was not aware that jeep made hybrid ones. Double win right. We get to the back and the jeep is gone. Jeff tried locating the vehicle and it’s being test driven, by a lot of people. I’m in the waiting room just watching all of these people drive my dream car. Jeff worked his magic and started the paperwork. Basically everyone was driving the car that I already bought. I am so happy because this is now my forever car and Jeff Salimi made it happen. Please do yourself a favor and go see him because he really does stand by his word and he’s one of the few good guys left. Jeff thank you for everything! You made not only a lifelong customer but a lifelong friend!

I has experience when I took my PT Cruiser in recently. Alphonse was very helpful explaining all the details and options when in regards to repairing my car. All so my was done earlier and cheaper then was estimated. Cant beat that.

Always a great experience here getting my car serviced. I have been coming here ever since I purchased my car 4 Years ago, I always get recommended services; they offer and explain with clarity what is best for my car. Because of the extraordinary experiences, I have been driving 25 miles from home for 4 years to get my car serviced & its worth every mile ! Love it !

I went in to get some recall work done for my Jeep. They were insanely busy but they got me an appointment within a couple of days. It only took them an hour to get the work done. I worked mainly with Yousif and then Billy helped me out at the end. Those guys were down to Earth and very easy to work with. Glad I have a place to go get important issues taken care of that has great employees like those gentlemen.

Recently had work done on my sons 2005 Jeep Cherokee with an ignition switch and other repairs and the whole experience was very positive. The tech advisor Topher was very professional, accommodating, and helpful on all aspects of what was needed for this older car. He offered great advice on what was necessary for the safety of the vehicle and repairs that were needed to keep the car in working order for the 6 months before deciding to sell our car. I would highly recommend Kearny Mesa Chrysler Dodge Jeep RAM.

Thought I had an appointment, but I guess I got the wrong day...but that was okay, that took me nearly immediately and executed everything beautifully. Very satisfied with the customer service + workmanship. Highly recommended. Alfonso (service department) was fantastic and kept me informed every step of the way!

Billy, service advisor, was prompt and got me out lightning fast. Needed that. Well done, thank you

I brought my 2020 Promaster 3500 in for an inspection. The online scheduling was intuitive and I was able to get an appointment in the near future. The intake process was well organized but still takes 30+ minutes due to photos and attentive service techs (a good thing). Alex was great. He was transparent about everything and intentional about understanding the problem. Despite being visibly overwhelmed with business, my van was ready to go in a couple days at a very fair price. They are open early and pick up only took a few minutes. Couldnt be happier, especially with service Alex provided.

I had an amazing experience here! Samuel made this process easy and stress free. He was very patient and genuine and got me at a price point I felt comfortable with. Would highly recommend coming here

Im new to San Diego as an international student and searching for cars around this area. Luckily, I met Jeff and he found me an excellent 2016 Toyota Corolla, the price is great but the car has some minor problems. However, Jeff helps me out to address all these problems.THANKS A LOT JEFF.The only problem about this dealership is that they seems to have some kind of staff shortage. You need to wait for a decent amount of time.Believe me, if you have patience, Jeff will bring you a great deal!

Luke is who helped me, and he was amazing with reassuring me throughout the entire process. He was always able to answer my questions. He even was able to get cars from other dealerships to let me test drive. Everyone at this dealership is super friendly and they did not feel pushy at all. If youre thinking about getting a car you should stop by this dealership first.

This unfortunately wasn’t the first Jeep dealership my wife and I checked out in the area, but I’ll save you some time—it should be the first one you go to. We worked with a salesman named Jeff who was extremely knowledgeable and professional, and wasn’t pushy at all. He worked with us to find the right car for the right price and made our buying experience stress free. Their selection of vehicles was better than any of the other dealers we had been to, and we found the Jeep we wanted right away. Jeff is one of the nicest people you could hope to buy a car from, and if we ever need another car he’s the first person we’ll call.

Had a great experience with Alex. After getting wrong information from their call center, he made sure I was able to get in for an oil change the next day (even though they were booked). Came in at 8 the next morning and was out before I knew it. Thanks for all your help Alex, I’ll be sure to come back for my next car service.

I took my car in for multiple issues and Bill was beyond helpful. From the moment I met him it was like talking to a friend, he took the time to listen to my concerns and make me feel at ease about all the work I would need done. I had constant communication with Bill which was so great as it meant I wouldn’t be surprised at pick up. I also had Taz as my mechanic and he did an amazing job targeting all the issues, handling a recall for me and getting it done in a timely matter. They’re an incredible duo and the only ones I’ll be taking my car to from here on out!

I was looking around to buy a new car. When we got in contact with a man named DANIEL SANTA MARIA who works here as a sales associate. As this being my very first time ever to buy a car he asked what we were looking for and our price range ect. And he found a few vehicles that he thought we would be interested in. When. Coming in to check it out Daniel handled everything like a pro.i ended up buying a jeep grand Cherokee.Thank you for your promt respectful professional service that you provided my family and I during this car buying time.I will definitely be bragging about Kearny Mesa Chrysler and there amazing associate Daniel.

Had a Great Experience with the service, my service advisor Bill was honest.Thanks for the help on fixing my wife’s vehicle.One less honey do list done.Take Care, thanks again Billy.

Kearny Mesa Chrysler Service was FANTASTIC! They were fast, efficient, knowledgeable and COMMUNICATIVE. Billy was beyond exceptional while working with us. I recommend this service center over all the others I have used and this is now MY service center for all my vehicles! THANK YOU!!

It’s evident that theyre salesman “Daniel or David” enjoys candy bars more than selling cars (Im unsure of the name because he had half a milkyway in his mouth when he said it). He was eating while we were asking questions about the cars and even though we asked him a couple times to open one of them to see the interior he wouldnt do it. He acts as if he owned the dealership and didn’t want to sell any of the cars.

Admittedly I dont like going to traditional car dealerships, especially after buying a Tesla last year and loving that process. However, when it came to buying my 4X4 I found Jeff at Kearny Mesa to be very fair on price and communication style. I am very pleased!

The dealer had posted a used jeep for sale, I stopped by and it hadn’t been prepped for sale. However George kept me up to date with the process and I was able to make the purchase a week later. The did a great job with their communication, flexibility on when I could get back there, financing was quick and easy. They worked really hard throughout the process as I never felt ignored or that it was just a transaction. A lot of personal care and I’d buy from them again.

I put a three because its the average between the 5 star service advisor and the one star policies for repairs. Bill Hunter is the service advisor who is knowledgeable about the product and a nice guy (5 stars). The dealership policy of having you leave your car, then it sits for 7 days (last time), or over 2 weeks (first time) until they can get to it for diagnosis of the problem is crazy. Why store a large number of vehicles? Just be agile and figure out what cars can be gotten to in the next 2 workdays and call people on the list when you are ready to see the car? Only if it is undrivable should you have to leave it.

My appointment was for 8:00am. I was early, and they were waiting for me. William said that it would take an hour and a half, and they did it in less than an hour. The staff is very knowledgeable, andveryhelpful.I also want to give a shout out to the guys behind the scenes getting their hands dirty to make all of this possible! Keep up the good work! Thank you!

Im new in the area, and the check engine light on my Durango turned on, so I looked for a Dodge service. I have to admit I was a little scared about coming to this dealership after reading a few of the most recent comments on Google. However, Junior was great taking care of my car. They solved the issue on the same day, final price was slightly under the estimate, and they gave me a nice summary after the job. Id only recommend this dealership to improve their response time when customers call, and also to provide real-time feedback on the progress of the works. Ill bring my car here next time.

Had to make an appointment for a recall and they got me in immediately. They warned me about another recall once I arrived and made an additional appointment as well for that one as I didn’t have time to stay there to wait. They were great service and quick!

I just recently bought a jeep gladiator and had the most amazing experience. Jeff was very helpful over the phone guiding me through their selections and when I went in he referred me to Todd Derovanesian who was the most pleasant salesperson I have ever dealt with. He was motivated and wanted to work with me. He helped get a good price and even ordered my decals! He was responsive and just very energetic. I love my gladiator and strongly recommend this dealership!

The sales rep was super chill and didnt pressure me into anything, unless that was his endgame and I was so un-pressured that I bought a new truck immediately. Either way, the staff was cool, the truck is great, the location was clean, roomy? I have.....25 other good things to say about this place but I dont want to spoil the positive adventure for any newcomers, its returning the one ring to the fiery mountain pits of Mordor.....its all about the journey and not the destination.

Super poor customer service at service desk. I had an appointment and already ticked my battery issue during online appointment process. However I have been told no one was there to check my battery. Only they could do was changing oil. Moreover they told me I had to leave my car 2-3 days to diagnose then they could repair in another 2-3 days!!! At the beginning I thought the young boy was kidding. No he was not kidding and he asked me couple times if I would leave my car by not a good attitude. No need to lose time and money. Find somewhere else which I did and saved a lot of money.

I arrived for my scheduled appointment 15 minutes prior, it took an additional 20 min to check in the vehicle. After 20 minutes I was informed the machine used for the repair wasnt working. The appointment was rescheduled. The one star rating is due to trying to reschedule my appointment from the scheduled time. After an hour of phone transfers to voicemails that were too full to leave a message to actually speak to someone to reschedule the appointment. It is the following day and have yet to a confirmation the rescheduled appointment change and will have to call to confirm it was actually changed in their system.

Fantastic service! My service manager, Alfonso was polite, informative and stayed in constant contact with me to let me know how the service was coming along! I would highly recommend Alfonso and Kearny Mesa Dodge.

Very unimpressed with this place. I brought my car in complaining of two problems. They fixed one and not the other. They told me to bring it in the next day. My car sat at the dealership for over a week. No one would call me back, so I had to go in and pick it back up. I went to tire depot though on Adam’s and they were great.

When I brought my car in, Billy was very helpful with not only having my Chrysler 300 recall done, but also an oil change and tires rotated which were overdue. PLUS he made sure I had transportation back to home andback to Kearney Mesa CDRJ. Hes always courteous, helpful and professional!

Five stars for Topher!!! Topher provided me w/ phenomenal customer service, and made a very stressful situation a whole lot smoother and easier for me. He knows how to take great care of his clients, and I am just so grateful for his attentiveness, kind hospitality, and overall professionalism. Thank you so very much!!

Alan sold me a Jeep today. They were great all around. 5 stars for giving me a full tank of gas with my new car.

I had a very seamless experience buying my first car. I knew exactly what I wanted, which made it pretty easy:) I felt very supported throughout the whole process (had no idea how many steps went into purchasing a new car) It was also sooooo exciting, loved getting to ring the bell!! Thanks again for helping me find my dream car, it was a birthday to remember!

Ive been shopping around for a new Dodge TRX. I was referred to Pavel at Kearny Mesa Dodge. I went in and they made my dream truck happen. George was helping with the process as well. Both guys were great. They went above and beyond with the whole process. They walked me through the entire setup. I highly recommend them for your next car/truck purchase.

Alex was my technician.My experience was great. He was courteous . My Jeep was in and out of the shop fast. I appreciate your work and hopefully we see you on our next service.

Overall happy with my purchase. Easy transaction even with my sub pat credit. However, the windshield on my 2016 jeep is very foggy. Basically like my window is permanently wet, even when dry. It refracts and bends the light. I don’t feel unsafe but it is a real bummer.

Service department exceeded all my expectation for routine maintenance, and a couple of other concerns with my vehicle. Topher was the adviser worked with this time. Appreciated the extra step of providing the customer with a Lyft (to & from) when the services at hand were going to take a bit longer than the normal beat of sticking around waiting at the center and when usual local shuttle service not an option.

I want to thank everybody involved with fixing my truck. It may have taken longer than I had hoped, for a 20 yr old truck, you guys pulled a rabbit out of the hat. I wouldnt hesitate to bring my 2001 Ram 2500 in to get fixed. .

I was in a time crunch on when I needed my vehicle back. I explained my situation, and they were quick to find and resolve the issue very quickly. Im extremely happy with the customer service I received and would definitely recommend this dealership.

It took two full days to find out that not even an estimate of repair costs had not been determined for my vehicle. Very poor communication between service dept and customer. No one answered phone calls. Response to texts totally inadequate. What happened to this dealership? I wonder if the technical expertise has also fallen. I retrieved my vehicle unserviced as I didnt really want to find out.

Went to multiple dealerships in the San Diego area understanding the shortage car inventory due to COVID came across an amazing sales associate named Jeff and was able to get the best deal on a 2021 Jeep SUV with the price I wanted and all the features I wanted! Very happy and pleased with the purchase! THANK YOU SO MUCH JEFF FOR YOUR PATIENCE!

I was always reluctant to take my car to the dealership for maintenance and repairs, until I met Troy and Zack, they have been taking care of my car for a couple of years and I feel like they care about me and I trust them; that is why I decided to buy my new car from this dealership. Jeff was super welcoming and made the purchase process nice and easy. They are an amazing team. Thank you all!

Pat the salesman is AWESOME it took my son 15minutes to be approved and the rest was easy Pat made buying a car an awesome experience for my son Shaquan. Great place and Awesome Staff.

Jeff was absolutely great!!! He was so kind and funny, helped me get my first ever jeep!! He always has the customer best interest in mind and is working to get you the best price. Highly recommend Jeff

This review is specifically for billy in the service department. I want to say thanks and amazing service. Im from out of town passing through for a simple service appointment and billy went above and beyond and didnt make it feel transactional. My home dealership didnt bother with a loose door panel from a previous repair but billy tightened it up when I first met him as a simple yet effective way to show he cares about his customers.Thanks Billy!

Had William helping me out, super transparent, kept me updated, went the extra mile. Highly recommend both Will and the dealership.

Great service! Alfonso made me a top priority in resolving all my car needs. Will definitely go back for further service requirements. Thank you

Billy in service dept was great. He made sure we were taken care of, all went smooth and fast. Thanks Kearny Mesa Jeep!

I was helped by a salesman named Aldo. He was really great to work with, super chill, very helpful and really helped me get a good price on the truck I just bought.Definitely would recommend trying to work with him

Topher was great! Really helpful got me out quicker than expected and for less money.

Our sales rep jordon was fantastic! I would highly recommend any of my friends to him! He definitely deserves a raise! That’s how impressed I was with his customer service towards me.

Recently bought a 2019 Silverado with the help of Jeff at Kearny Mesa Chrysler, Dodge, Jeep, Ram. He was great to talk to and had a ton of knowledge about all of the vehicles on their lot and inventory at other lots within their network of dealerships. When it came to the numbers, he was quick with information and helped get a deal done quickly. Thanks again to Jeff and everyone at Kearny Mesa for all of the help.

Jesus and Eli gave me amazing service. The whole staff was friendly and made my first time purchase a breeze. Definitely would recommend.

Rude salesman. Called me “picky” and said that “he couldn’t help me” because I didn’t like the color of the car he was trying to sell me. He then walked away and left my husband and I in the car lot without saying a word. Very unprofessional and money hungry.

I have tried for 48 hours to see if my flat tire is covered by my warranty. I have called 10 times. I have been directed to Mark Whatever His Name Is multiple times. I have left messages with him, the Customer Service Director or Whatever His Title Is, multiple times and asked for someone somehow to answer the very simple question. He hasnt called, nobody has helped, everyone keeps transferring me into black holes and inboxes that wont take messages. I am worse off now than I was 48 hours ago when I first called with a very simple question. A W F U L.

Had a great experience with Kearny Mesa Chrysler Dodge, Bill Hunter my service advisor in Topher kept me informed at all times and got my truck back to me in a very timely manner appreciated there professionalism

Jeff was nice. Good work I recommend going with him. He always has a positive attitude and worked on his day off to help us.

Alex at the service department made me feel taken care of like family. Was able to take in my jeep and they kept me in the loop for every step of the process.

Topher the gentleman that helped get my jeep and fixed was wonderful from the very first phone call and he had great follow up, which is so very important in customer service. I appreciated all his efforts!Thank you TopherAlicia Haddix

Billy Amaral has been my service advisor for many years and has always provided exceptional service and honest advise when I have my Jeep serviced at Kearny Mesa CDJ Ram. Billy is a true professional!

I bought a 2016 Ford Explorer from this dealership in February 2021. And my experience was Incredible. I got a great deal and did not spend too much time there either. Financing was quick and easy. The car is awesome and I love driving it. I would definitely buy from here again

Excellent experience because of Jeff Kam and the staff. They did everything they can to make sure I get the best car and the best rate I can get.

Jeff was absolutely wonderful! I bought a car off of the lot and Jeff helped me every step of the way. I never felt pressured or forced to make a decision. If you ever need help buying a car, just ask for Jeff!

Great experience and great service! Have bought 2 cars from them and I am very happy!

The reason I am giving three stars isnt because of the service I recieved once I got there but because it took nearly one month to get ahold of anyone over the phone to make a service appointment or get any information. The Ill have someone call you back then they never do. HOWEVER, when I finally went in to service my vehicle, I worked with Yousif and he was amazing. Very nice, professional, honest, and kept me updated via call or text on what was happening the entire time. If this review was only based on my experience with Yousif then it wouldve been five stars!

Good customer service. No pressure felt. I guess the tedious process of completing the paperwork is universal. It feels like Im totally useless as human being while waiting for hours in the lobby. But patience is a virtue while the staff is working in the background. Maybe need more staff to speed up the process. Not sure... Otherwise, staff is very attentive.

I was greeted promptly by Zachary. Service and cost was explained. Vehicle was finished within the time frame given and I received a courtesy call when it was ready. Zachary was courteous and accommodating. Made it easy.

Billy is the best. He knows what he is doing. I have been going to him for 7 years now. Excellent service.

I brought my Jeep in for an 11:00am oil change appointment. I was told it would take a couple hours and they’d call me when it’s ready. By 4:00pm I hadn’t heard anything and called them- was transferred to several departments and finally was told to leave my name and number and they’d call right back to give me an estimate on how much longer it would take. At 5:00pm I still hadn’t heard back, called them again and was told the service department is now closed and to call back in the morning. I explained that I need my vehicle to get to work and was told that once the service department is closed, there’s “nothing they can do”.Lack of communication and poor customer service was extremely frustrating. No reason a scheduled oil change should take all day, no excuse for them to not keep their customers informed on their vehicle. I do not anticipate returning here for any future services.

Bill Amaral is a fantastic customer service and tech support individual, I enjoyed visiting with him and taking care of my Jeep with him.

Let me start off by saying that thanks to KMCDJR I was informed on my car structure’s instability. In a moment when I wasn’t trying to get a new car but needed one, & Todd my sales agent was there to help. I’ve been played by dealers before that lie and sneak their way to a sale, but dealing with Todd really made me happy I chose this dealership. He kept great conversations, he was very positive he could help me in my situation (no matter how negative I was at times) and genuinely got me into the car I came in search of.Each step of the process was smooth and each person there was kind and ready to help. Amazing service all around 10/10 recommendations to anyone I know.

I had been looking for a Jeep Grand Cherokee SRT for a couple of months and this Dealership pulled through with making a deal even though I lived out of state. It wasn’t without its headaches but regardless, Dale stayed in touch and even picked me up at the airport so I could test drive it. A very personable guy and appreciate Jesus’s help in mixing some discrepancies found. I’ll definitely go back to Kearney Mesa CDJR for my next car if I can!

Honestly not a great experience and as a result I won’t be buying a Chrysler. Took the car in for electrical issues. My wife told me they were taking walk-ins but when I arrived in the morning, I was turned away and said they are booked 3 weeks out. I went home and made an appointment for the next day. I attempted to call the dealership and talk to someone to make an appointment but couldn’t get ahold of anyone. I eventually gave up and called an alternate dealership to make an appointment. I got a text a few hours later confirming my appointment for the next day. I showed up early for the appointment, I was the first one in line. When I arrived I watched the technicians help other people in line before me, but I figured they didn’t know maybe and tried to give them the benefit of the doubt. Talked to an agent eventually, he said my personal agent wasn’t around but he would check me in. I explained my issues, he gave me a pretty good guess on what the problem was, he heard of it before and it was simple fixes (calibrate the system, install updates, replace the battery). I went home around 730 and didn’t hear anything regarding the status of my car for 9 hours. I began calling attempting to get ahold of my personal agent. After calling for 30 min through various lines, leaving voicemails on both my agent and the supervisors phones, I finally talked to another agent. He told me my agent would call me back in 5 min. 20 min later, I still hadn’t heard anything so I again began the process of calling back. After another 30 min of dealing with various call lines, I finally got ahold of another agent who wouldn’t provide me information on my car. After I begged for an update, he transferred me to my agent and I found out my car hadn’t even been looked at. I was told there was no promise for them to look at my car even with an appointment, which seems absurd. I thanked him for an update and then asked for a realistic timeline, And was told 2-3 days. I heard back today at 12, and got a voice mail. I called back my agent, who I again couldn’t get ahold of, and left a voicemail for him to call me back. 3 hours later I realized I never got a call back, and began my 30 min expedition to get ahold of someone. FINALLY got ahold of him, asked if ever checks his VM’s and was told “oh yeah I got your VM I just didn’t have a chance to call you back”. At this point I am irritated at the lack of communication. We talked about the cost to perform tasks, which seems absurd and absolute theft and I asked to get my car back and I would fix the problems on my own.All this to say whoever runs this shop is terrible and needs to refocus on customer service instead of numbers. Appointments shouldn’t be made available if cars can’t be looked at, without some sort of expressly stated warning of the length to have your car checked. I’m still disputing the cost to have my car looked at dispute finding warranty related issues but that will be resolved through alternate means. Overall I won’t be returning for any work at this shop. Disgraceful to treat customers in this way.

William helped me out when I was here recently and really got me set. It was an easy experience. He listened to my concerns and was always in contact.

First time visiting. I used the maintenance department. I have a jeep and have a warranty on it. I made an appointment prior to visiting so upon arriving I had no issues with other waiting excessive amount of time to be checked Friendly and courteous staff. Will return.

Horrific Customer service, came in looking to purchase a vehicle today!!I’ve heard of the horrible experiences at this specific location even though I’ve purchased and leased cars from sun road auto family of dealerships yesterday i sent an email asked for the Sales Manager & he wasn’t available called the sales manager and he wasn’t in today even thought I called in today and the sales manager was in a meeting when I requested to speak with him I had an Igor kunsminzkyi call me back whom told me that it wasn’t his name because the name was his dads since the plan appointment and when I arrived for my appointment the same Igor somehow greeted me, I asked for the manager again for whom he claimed he was off for the day, I’ve been a loyal customer for the past 6 years for SunRoad family of dealerships from Hyundai, to Nissan, Infiniti, purchased and leased 4 vehicles and today the streak came to an end due to lack of experience coming from both Management and Sales. Long story short the old advertising scam of putting a car at a good price on their website for sale is being played, when you get there to look at the car it literally sells within 5 mins of you arriving.Waste my time, Thanks for the last 6 years of a good relationship I’ll be taking my business elsewhere maybe they will like to have a good relationship with a long standing customer and have me continuously coming back for my vehicle purchases every other year!

I bought my Journey at this dealer upon trading in my older Journey, which I bought at this dealer. I have been going here for years. Ive never had a bad experience. The service members are always polite and treat me with respect. I feel very comfortable and confident here. I would highly recommend Kearny Mesa Chrysler Dodge.

Great experience. Worked with Aldo in sales and Elma in finance. We got as close to the right build on our Gladiator as we could, and they were willing to deal with us. All in all a pleasant experience, and we hate buying cars. Highly recommended!

My brother Matt & I had an AMAZING car buying experience at Kearny Mesa CDJR!! From the moment we spoke on the phone with Ron Noori until we arrived at the dealership, Service was very Welcoming, Friendly, Professional and THEY made this whole car buying experience FUN, Exciting and stress free!!! Ron Noori is the coolest salesman weve EVER encountered in all of years of purchasing vehicles! Ron was Honest, Straightforward and went the extra mile for us!! We have been searching for a 2020 Blk/Blk Jeep Wrangler Sahara Unlimited North Edition EVERYWHERE and Kearny Mesa CDJR had the BEST price! They were the ONLY dealership that had what we were looking for! Ron Noori and the ENTIRE sales and finance team went above & beyond for us!! If anyone is in the market for a Jeep, Dodge, Chrysler or Ram we highly recommend Kearny Mesa CDJR!! We LOVE our new Jeep!! Sorry for the late review but we been busy taking several trips and enjoying our new Jeep!! We will definitely be back to purchase our next vehicle from them in the near future!! (;Thanks again Ron... YOU ROCK!!Regards,Steph & Matt

I am so glad i came here. Aldo Jimenez and his manager Luis helped me out when others dealers didnt. So happy and left with my dream car!!!

The people here were nice. I had an appointment and it was not honored as i had to wait 45 minutes until someone talked to me about my truck. then they could not get the part to fix it. the service rep told me it would be there in two day days called me back in three and told me three weeks and i am still waiting with one day left to go.the part has to come from back east, i think it could be her eby now.

Great dealership, highly recomment, honest, effecient, postive, knowledgable, probably the best car buying experience Ive had!

I had been shopping and researching for a new Jeep Wrangler for months and had not been having luck with the other dealerships in San Diego. All of the salespersons I interacted with at this dealership were much more professional than other dealers and as a female it was nice not having any condescending sales persons to have to interact with. Everyone I spoke to made the effort to keep in contact and try and help me find the exact Jeep I was looking for. Daniel was the sales person I ended up making the sale with and he was very nice and willing to work within my budget. Would recommend the dealership to anyone looking for a new car!

Service was super quick and the staff was very friendly. I had Alex handle my vehicle and he was very quick, informed me throughout the process and made sure to let me know he was available if I needed anything throughout my appointment.

Called service department today at 4:15 waited 30 minutes for pick up. I was told after many questions answered including the fact my engine light is on the next available service date was October 28th. I replied again my engine light is on and reply was sorry were really busy. Ive been going there for years when Troy was my service rep...hes gone maybe a reason? So disappointed Ive spend many thousands of dollars over the years anyone out there have suggestions?

Came in to check out new 2021 ram 2500. Thanks to George who is very knowledgeable I had all questions answered that I had. The truck is awesome. Deal took no longer than half hour. George provided excellent service so I recommend if anyone decides to go there ask for him you won’t regret it. Thanks

The service department is horrible to say the least. It took 2 months to get my car repaired. When I received my car there were bolts missing and loose, no oil in the engine and bent brackets. I believe they were the cause of the issue initially as they didnt put the coolant reservoir cap back on during my previous service. This is a dealership service department, they are supposed to be the best. They offered to fix the issues immediately, but at this point Im under the impression they are incompetent or purposely sabotaging my vehicle for additional repairs.