Great service. I love the drop off option for service.

Cant say enough about the team at MINI of San Diego. They helped me get into my second MINI, a 2021 1499 GT that I absolutely love. Everyone involved went above and beyond to make sure the process was quick and painless. Life is too short to drive a boring car!

I stopped taking my Minis anywhere else years ago because this place is simply the best. Helpful, professional, and very thorough. I never feel pressured or under informed when I bring my car in to get looked at.

Terry went above and beyond to make sure that I was satisfied with the work done! It makes me feel good knowing if there’s an issue, the dealership will make sure there’s no problems! I really appreciate the stellar service and Terry truly deserves some recognition for being such a wonderful worker/ kind person!

I first brought my car in to MINI of San Diego in Feb 2020. I have a 2008 that was given to me by extended family and I was interested in having it checked out. At the time there were a few suggested maintenance items, and the Service Team was very helpful in indicating that nothing needed immediate replacement, but that it would likely need follow-up down the road. I didnt feel pressured into having the work done right away. That brings me to Mar 2021: I got a 20% offer for previously recommended service, and so I brought it in for an oil change and a follow-up on the other items. I loved how they sent a video inspection of my car, showing me exactly what they were seeing and explaining everything. Through the course of our communication, there was a bit of a misunderstanding on one of the service jobs (I thought it was being noted as a future recommendation, when ultimately the work was performed). When I inquired about it for clarification, my Service Rep immediately recognized some of the language could have been open to interpretation, and without me asking, went above and beyond to lower the final cost of my bill. Thats the kind of service Ill return for! I dont usually have my car serviced at a dealership, given the prices can sometimes be higher, but in this case, the service is worth it! I also LOVE the convenience of the Loaner Car and that my car is returned to me freshly washed. And the friendly attitudes and smiles! Thank you Service Team!

Recently bought a MINI Cooper Countryman for my son. The staff were extremely helpful, friendly and obliging. We had a small but potentially difficult issue and the team at MINI San Diego sorted it with no quibbles and no questions. Great service and I would highly recommend them. In fact I already have, to one of my friends who liked my sons car.

Some of the friendliest staff. Loved the car buying experience of this dealership. Staff made it easy and smooth when buying my car.

Lisa was truly an amazing person to work with! Really felt like she had our best interest at heart! My wife and I knew what we wanted, knew what we wanted to pay, and walked out happy! #BuildingRelationships!

Mini of San Diego, thank you kindly for the incredible service that you offer. I am always pleased with the amount of precision and care that goes into the customer service experience. I have been taking my Mini to them now for routine maintenance for several months now. There is a certain feeling of assurance when you walk through their doors. As though youre being welcomed by family. Thank you again Mini of San Diego Service Dept. You guys have gained a customer for life.

Oil change and belts replaced. Car was returned cleaner than when it arrived. It was a bit $$$. The major negative was they no longer offer loaner cars and they had my car all day. (7am - 6pm).

Sales personal were very frinndly and professional. They approached me immediately upon my arrival. They listened to my “wish list”, and found the car I wanted!I am very happy with their service.Financing the car couldn’t be any easier! Everything was ready to go, explained to me, and signing was a breeze.I would definitely recommend the sales people and dealership to friends and family.I am a true believer in the MINI driving nag experience!!

I had a clutch job and Eric Hall made the experience as easy as possible and he communicated as much as possible about my Cooper. Will be coming back if I got any issues with my car but they pretty much got it all. Thanks guys

We love Mini of SD, service department always delivering superb service! 🙌🏼Also I really love how Service Department sends you a video to show you exactly what they are looking / changing on the vehicle, so transparent - Eric Hall is definitely so easy to work with.

Probably the best car buying experience I’ve ever had. My salesperson, Yari, did her best to complete everything possible before I went in, this ensured the whole process went smoothly. The sales and finance team were welcoming and personable. It was actually fun, which is not something I thought I would ever say about buying a car. If you are thinking about buying a Mini, don’t hesitate, you won’t regret going here.

My old car from 2003 finally bit the dust, and after shuffling cars around, my wife needed a new one. We were interested in the new MINI EV, so went down and took a test drive with Andrew. We loved the car and decided to go for it. Andrew was very helpful at every step in the process, explained everything, and really gave us the time and space to make our decisions. Irene helped us once we got into the finance phase, and she was also very patient and helpful in answering all of our questions. My wife and I would both highly recommend buying a car from Andrew and the rest of the extremely professional crew down at MINI of San Diego.

Excellent service! Anthony helped us right away, he was very personable and attentive. I particularly liked their communication handled via text messages, as well as receiving a video of the car diagnostics. All very helpful.

Its been a very long time since my wife and I went shopping for a new vehicle. Our overall experience was very good. Our sales rep David was polite and patient. We did multiple test drives and ultimately we were very pleased with the quality of the vehicle and its options. Would recommend this dealership if youre looking for a new or used vehicle.

Excellent service. Your whole crew are very professional and always go out of their way to make sure that my vehicle is serviced properly. Eric Hall is the best service rep and will continue to refer him to everyone I know.

The folks at Mini of San Diego took care of everything. I left the dealership a very happy customer. Thank you Mini of San Diego.

My first time at this dealership. I appreciated the no nonsense discussion about my car and recommended work to keep it compliant and updated and safe. They also have a really goodintake process when I arrived to have my car inspected. Ill be back here.

They are very clear with their directions and thorough with their inspections. I like that I receive a video of the inspection as well. I appreciated the text notifications I received throughout my Minis service because Im always on the go and cant always answer the phone. 10/10 would recommend.

I was strolling around San Diego with my family but was also on a look-out for a MINI. We happened to find a great pre-owned car at the Mini of San Diego and was assisted by David. He was very helpful and patient during our purchase process. Irene also helped to make our payment process run smoothly. Overall, I am very happy with the car I bought, the experience at the Mini of San Diego, and the staff that helped us. I definitely recommend a purchase from this dealership, they offer fair prices and great service!

Overall amazing experience! Bo at the front desk helped us right away with test driving two different Minis! Then we worked the numbers with Rich the General Manager who was upfront and honest! Then we get back to the finance department and had many laughs with Lisa who leases cars!Thank you Team Mini at San Diego!

We had a great experience purchasing our first Mini Countryman. We have been with Toyota for years and my wife was ready for a change. Roberto and Rich were great, answered all of our questions, and made us feel part of the Mini family immediately, in fact everyone was friendly and great, even the folks next to us congratulating us while they bought their third Mini. A truly comfortable experience. Thank you Roberto, Rich, and Irene for your great service! We look forward to being part of the Mini family fir years to come. - Mark and Beth

Very professional and thorough. My service advisor (Ian Perry) made me feel comfortable and made sure my car was in good hands.

Always the best service. Speedy and correct. The service progress videos are a real life saver and informative for anyone not quite fluent in automotive situations. If you aren’t a Mini owner/customer and using San Diego Mini...there’s no better time than the present to become one.

I love my mini. I love my mini advisor Anthony. He is in the most trusted top 4 in my life. And there is George head of the loaner program, a new favorite in the mini crew.. High quality, relationship service. All reasons to own a mini and from San Diego Mini Cooper.

Love every single service here!! Everyone is sincerely a pleasure to meet. Eric Hall is a great advisor and always takes care of my needs! Love coming here and they have a great coffee brew machine!!! Great services, merchandise, and care. Thanks again!!!

The people here are wonderful! Anthony Palomo has been my service advisor for many years. I love that he hasn’t ever told me I need unnecessary services as other dealerships have done. From what I’ve experienced, the people who work here have integrity, wit, and are driven to do their very best. I highly recommend Mini of San Diego.

Anthony P (service dept) has been helping keep my car in tip top shape. He’s responsive, friendly and finds ways to save money on maintenance. Highly recommend!

Fantastic experience. My service advisor, Ian, worked with the warranty company Silver Rock to get my repairs approved and completed very quickly. Experience was incredible! Thanks Ian!

Great experience, awesome service. Roberto made ordering my car super easy and was great with communication during the whole process. The awesome lady at finance (sorry I forgot her name) was great to work with as well. This is my second Mini with Mini San Diego and I would recommend them to anyone looking to buy a Mini!!

Employees were super nice and service was amazing.

We had a wonderful experience at MINI of San Diego. David Garczynski greeted us within minutes of being on the lot. He’s a San Diego local and was really easy to connect with and was very helpful in meeting our needs. I found my dream mini!!! And I couldn’t be happier.

Rich, Joseph, Irene and Bo were all there to help me get the perfect car for me. They made everything easy and fun.

So friendly! So easy to get service completed always get a loaner car. I appreciate the service especially since I have experienced the horrible service at other dealerships...

I just purchased my 3rd mini and I’m still in love with all mini cars!!

David “G” was great to work with. I’ve never had a bad experience at a Mini dealer and this experience supports that. I didn’t haggle the price and was out in 2 hours with financing and a cleaned and gassed up vehicle! 👍🏻🚗🏁

Service Dept is the best.

Awesome experience from start to finish.Joseph and Lisa were amazing and super friendly. My daughter and I bought a used car and got everything done in less then 3 hrs. I will definitely be coming back in the future. Thank you again for making my first time buying a car a wonderful experience.

My husband and I had a fantastic first time car buying experience at mini of San Diego. All of my questions were answered and it didn’t feel like they were trying to sell me everything. They did a great job at making me feel comfortable and at helping me find what I was looking for.

As always Anthony Palomo and the Mini service team have taken care of us. They are and have always been, thorough and courteous and always go above and beyond for my Mini and my family.

Great dealorship! Everyone is friendly and knowledgeable. The showroom is clean and welcoming. Im very happy I purchased my Mini here!

The customer service is awesome. Like the way they communicate with their customers and I also like that they send me video what they have done to my car.Everyone is friendly but I always make appointment with Anthony. He is super nice.

I am on my 3rd Mini in 17 years. I have serviced with dealers in five states now. This dealerships service was the most effecient, effective, and courteous. That is saying a lot, because all my Mini experiences have been top notch. Thank you for demonstrating your values by the actions of your team.

We take all three of our MINIs to MINI of San Diego for repairs. They have always treated us right, we know that the repairs are done using OEM parts, and they stand behind their work. Their service is top notch.

Always a good experience... service is done well, on time and reasonably priced. Theres piece of mind that goes with dealer service of your Mini. My service person since day one, Eric Hall, goes above and beyond to insure a good experience. Recently bought my second MINI here and equally great experience with sales, specifically, Andrew Klink.

A MINI isn’t the least expensive vehicle to maintain, but I trust the team at MINI of San Diego. It’s really a reliable vehicle, and the professionals at the dealer keeps it that way. I also like that they don’t ever try and upsell me on things that I don’t necessarily need. Great customer service and follow up, too.

First time at Mini of San Diego. Exceptional experience from the minute I dropped my car and was personally escorted to the waiting room and the Covid Safety Process was explained well.Anthony was my advisor and had been recommended by a fellow mini driver. Anthony did a great job getting me set up for my appointment, answered a few questions I had about the mini (as I was a new owner). Good communication through out the day and picked up my car as promised later in the same day.Thanks to all who made it a safe yet still customer service focused experience. Car is good to go for many more miles!I will be back!

The service team at Mini San Diego are wonderful! Especially Anthony Palomo! Very communicative and professional. Kept me up to date with what was going on with my car and provided a great experience.

Love the staff and customer service they provide. Very personable. I needed to obtain items from my car and as it would seem an inconvenience they were very accommodating and just nice. And I shared with them how the car I was using was a gas guzzler so they said they will try and work on it as soon as possible. It was completed that evening! That is what you call customer service! Thank you Mini of San Diego. And my mini is running perfect!

We got a great buying experience from the minute we arrived. Beatriz went out or her way to explain and answer all of our questions. Beatriz you rock!!!Thank you for your help!

Loved our experience at Mini. The repair service was timely. Staff was transparent about issues that needed attention. Repair options were discussed and staff was readily available. Couldn’t be happier - especially with Anthony Palomo.

Excellent experience, from sales to financing. The folks were outstanding, professional, friendly and didnt use the kind of pushy sales tactic. We were impressed, particularly, with Beatrice, client advisor, Rich, general manager and Lisa Mitchell, finance. They will definitely take care of you.

Love this mini dealership !! Everyone is great here and always working hard!

I had an appointment for service and it still took them 6 days to get back to me about my car. Service supposably also came with a complimentary car wash and I did not receive that.

Walked in to get a new car lady walked right past us without even asking if we needed help. Good business practice for potential buyers.

Outstanding customer service - fast, friendly, straightforward, ready to help, no shenanigans....and they have the best coffee - seriously, buy a MINI, stay for the coffee. Ask for Andrew...he was responsive, patient, and detailed. Cheers to your team!

On 02/28/2018 I took my Mini Cooper Convertible to Mini of San Diego for a standard oil change and 27 point inspection.In the past in 02/2017 I had an issue with this dealership breaking off the clip to my battery cover however was willing to give them another chance.My last oil change in 09/2017 at Mini of San Diego they recommended I replace my torn left front CV axle joint boot, so I went ahead and replaced it in 10/2017 at a local mechanic shop.Today when I went into Mini of San Diego they performed their inspection and suggested I still replace my left front CV axle joint boot....... So I crawled under my car and took a look at it and noticed it looks perfectly in tact then proceeded to take it to my maintenance guy who also said it was still in tact.Not only did they mis inform me of maintenance I needed done they also said my car was going into wash before returning it to me only to come out as filthy as it had went in........ So my point of this letter is are they even doing the things Im paying them to do???????I will be looking at finding another dealership to deal with or even a local mechanic as they have misinformed me too many time at Mini of San Diego.Attached is a photo of my untorn front left CV axle boot joint and a photo of my filthy car window that Mini of San Diego washed....

Eric an staff was professional as always, I love the experiences ever visit

Service is always excellent. Process is very smooth.

Professional service, friendly and knowledgeable employees, and an overall pleasant experience. Would highly recommend servicing your Mini at Mini of San Diego.

Anthony is the man and always feel like Im in good hands.

Really helpful staff...I love my mini

I just leased my 3rd car with Mini of SD. I moved to LA but drove to Mini of SD because of the horrible experience I had at another LA Mini dealer. Such great customer service here. Talk to Joseph if youre looking for a new Mini. Everything was ready to go when I got there and it was quick and easy.

Never felt pressured and always felt welcome.

Profesional and fast. Almost makes me wanna trade in my Miata for a mini.

I am a new Mini Owner.. I’ve had my JCW for less than a year and had to take it in a few times for minor issues.. every time I arrive, the service department is super busy but they tend to be on top of it. The service department has a specific flow that gets you in and out quickly. I have never had to wait very long to be helped. The best part is I’m always provided with a loner car. . And getting a loner car makes zero stress and peace of mind. My experience has been pretty awesome.Thanks everyone!!! Great team.

Great experience at Mini. I brought my car to service, everyone was really nice and helpful. I was available to make an appointment for next day with a loan car. At the end of the day my car was repaired at no cost since the part that was not working still had a warranty. The fill all fluids including oil at no extra cost. Thank you Mini for your excellent service.

Professional, friendly, no pressure. The Mini brand sells itself and David made the transaction smooth and flawless.

Mini has a no hassle process, had a great experience making my purchase

Staff super friendly!!If you take your car for service, I highly recommend to ask for Anthony, P!! He helped me a lot with my Mini! Great service!!!

Super friendly and knowledgeable! I appreciate that they serviced my mini and provided honest feedback on things that should be fixed within the next 6-12 months, didn’t push me to fix them now. And, they dropped me off at Target so I could shop while my car was being serviced.

Great service center. If Eric Hall is in, give him a shout.

I always have a great experience at Mini of San Diego. Everyone is very helpful and very polite and well educated in the Mini Cooper knowledge. If you are looking to get a Mini Cooper check them out!! Mini of San Diego 👍🏻

Every visit to Mini for service is alwaysA+ in customer service. Easy to make appointment for car service, Always greeted upon arrival, service techs always ready to explain and go over what’s needed for service. Glad I decided to purchase another Mini Cooper, best vehicle and hands down best service!Thank you Anthony glad you’re back!

Great service during this pandemic and grateful for the extra precautions taken such us allowing us to have courtesy car rentals to wait at home while service is done. Especially cool was the video the technician gave us to show the issues with the car and what needs to be done! Awesome work!

12/16/20 UpdateI finally received my refund and kudos to Lisa M. for her professionalism and for getting this issue fixed. She took the time to explain about their staffing issues due to the pandemic and identified a system issue that held up my refund. I accepted the explanation and we both agreed that there are some communication issues that they need to address between their customers and internal departments. For my case, there were 4 points of contact where this all could have been avoided. Someone should not have to send 3 unanswered emails, a defeated credit card dispute, and a final Hail Mary play at public shaming on social media to get their attention.Again, I hope this is just a temporary issue due to Covid-life but In the meantime, my best advice is just to document every correspondence that you have with them and if it takes more than 24 hrs for a rep to respond to you, follow up again and again.Dont spend $500 on pre-ordering the Mini SE ElectricUnless youre absolutely committed on purchasing this vehicle, just dont. I pre ordered one end of June but after a delay in production, my car wouldnt be ready until Jan-Feb. I thought about it some more and decided to wait for improvements for this 1st gen mass produced EV model by Mini. Mainly. I was worried about the range for my future needs and 1st gen growing pains.I was assured the pre order was refundable but its definitely not. Apparently theres a time limit also on how long you can dispute a charge so looks like Im out in the cold. Big shout out to Rich and Roberto for ghosting me afterwards too. True professionals in their trade.

From beginning to end Yari and Rich were so amazing to work with during my buying experience!I’ve always wanted a Mini and I’m so glad I was able to purchase here as they made everything so easy and were super informative.Super thankful to them

Wow. One of the best experiences at a car dealer ever. Mini is just fun car and culture there is so helpful and friendly. Yari Torre is the absolute best and helped during and well after our purchase. I would definitely ask for her when going there as she went above and beyond to help and not once was ever pushy (refreshing). Can’t say enough good things about her. If you are reading, good luck in your search.

MINI of San Diego service is the best I’ve experienced (and that compares to Acura, Audi, and Lexus). They have always taken perfect care of me, estimates are spot on, recommendations are appropriate, loaners always available... but it’s the people that make it awesome. Autymn and her whole crew are there to take care if your car and make you feel good about it. Highly recommended!!

Everyone was great in helping me get my car serviced. I worked with Ian and he made sure that my car received the best service possible. Thank you!

Very friendly. They treat you and your car right. I got to drive a brand new mini while my faithful older mini was getting service and a wash.

Eric Hall always takes great care of me every time. I really appreciate the great service. This is a fantastic crew of people.

I will never take my car to anyone else. I‘m confident and only trust Autumn and her team to take care of me and my car....they never disappoint. I don’t usually fill out surveys but when you have excellent service every time, it needs to be recognized. Thank you Autumn for being so awesome and happy holiday!

Great service every time. I love that they inform you of recommendations beforehand vs a surprise call. I need a loaner every time and they provide a newer, clean mini. I always get my car back clean and washed! Friendly customer service!

Staff was exceptionally helpful. All services were provided promptly. The loaner vehicle was very clean and I really like the text updates on service progress.

Eric was extremely friendly and helpful with my troubled car. Very professional and sympathetic to my situation. Made it less painful.

I recently had my car serviced here I found the staff to be very professional and appreciated the updates that I received about when my car would be ready. My car is running fine, so the work appears to be high quality.My only complaint was that when I went to pay, I asked about a military discount and was told that I needed to mention this when I brought my car in. I did mention when I brought my car in that I had moved here recently due to the military, so I found it very frustrating that I was not told that there was a discount at that time and then was deemed not eligible when I did ask later.Since San Diego has such a large military population, its great that they offer a 10% discount, but not being able to receive this discount when I went to pay definitely left me with a poor final impression.Update: In response to the owners request, I called the office and was able to negotiate a 10% credit to my account to address my original concern described above. I greatly appreciate the teams willingness to address this and am happy to now amend my review from 4 to 5 stars.

Autumn is such a rockstar! She took care of all my car’s issues. Was SUPER transparent about what was going on/how much it would be from the get go! After the team took a look at my car, she called me immediately to let me know exactly what’s going on, what I need to fix now, and what I should consider fixing soon. She and the team is so knowledgeable and I got my car back sooner than I expected! Highly recommend bringing your mini here. Insanely INCREDIBLE service

Great customer service! Quick and easy and I left feeling not taken advantage of. Both Anthony and Eric helped me- they were great!

I have nothing but great things to say about Mini of San Diego. My Service Advisor, Ian, always helpful, courteous, knowledgeable and friendly. The service that was performed was quick and too notch! Thank you for everything.

Easy and pleasant experience. Dropped my car, got another one for the day in less than 15 min. Thank you

Mini does a great job of detailing the pricing for each repair suggested, and Anthony especially is exceptional at following up with detailed questions and communicating priorities in a clear and trustworthy way. It is great to leave your car in their hands, and the service here is thorough. Splurge on a detail -- also top rate!

I’m so thankful I found the team here. Kevin took his time and presented me with so many options, and helped to get me a fantastic deal that worked perfectly for me. He was patient, and extremely knowledgeable, and I’m so happy I worked with him. The financial manager, Mo, was also extremely helpful, and answered all the questions I had around the lease. I felt very confident during the entire process, and left a very happy customer. I would recommend for anyone looking to take home a beautiful mini :)

Great team at Mini of SD. Yari was helpful and extremely knowledgeable about the overall Mini lineup. Lisa in finance was easy work with and had us approved quickly. After our purchase Meryl took the time to help us understand and work some of the audio and electronic questions we had. Great team experience at Mini of SD!

Great service, staff was very friendly

I have been taking my Car to Eric at Mini of San Diego, he is Awesome Fixes what needs to be fixed, doesn’t try to Sell me on things I do not need, however keeps me up to date on all me Service needs, which actually keeps my Cost down, taking your Car to a Good Dealer to have it worked on yes can Actually save U money, because they know your Car and know what to look out for, other Car Mechanics May fix the problem, but if they do not know your Vehicle as well and do not know what to look out for. Supper Happy with Mini of San Diego and there Staff. Thanks, Ron Krueger

This is the most amazing service you could ever ask for. All of the service representative are fantastic but it’s specially Eric and Ian have been so good to me. It never fails I can come in I don’t out with the problem and they get me taken care of and if at all possible to give me a loaner car so I can run my errands while they take good care of my car. Not only is my new love for my Mini growing But even more so because of the service and care I receive at this service center. You can’t go wrong with the care you receive and you really can’t go wrong with a mini Cooper

My Mini is happy and smiling, amazing service, thanks!