My family and I are from Arizona. We were traveling to San Diego and our check engine light turned on so I made an appointment towards the end of the day to have it checked before we continued our trip.Craig Buska was our advisor and we could not be more grateful for his kindness and professionalism! He went above and beyond to make sure we had our vehicle ready so we could continue our trip! Thank you again for saving our trip and it’s because of this kind of service we love our VW’s!

Waste of my time.Made an appointment in the morning for a checkup and was told it’d take about 1 1/2 to 2 hours to finish, so I decided to wait in the customer’s lounge for my car. I also had told them that I had somewhere to go about 3 1/2 hours after the scheduled appointment, which seemed plenty of time for just a check up. After 3 hours of waiting, I watched through the window of the lounge and recognized a car I saw that arrived to the workshop about half an hour after me leaving so I got curious about the progress of my car. I walked over and saw my car parked to the side and asked if my car was finished, and what the guy told me made me lose my patience. He told me that they hadn’t started on my car yet because it wasn’t an “important appointment” since it was just a check up. Now, I’m an understanding person, and I’d been fine if he had said that they were really busy and could’ve given me the heads up that they wouldn’t finish within 2 hours. But he just flat out said that my appointment wasn’t first priority and took care of cars that arrived after me. And so when I told them I needed to go somewhere and knew a check up wouldn’t be done in 30 minutes, they just gave me my car back and said to come back another day for the check up. Absolute waste of time to even go there. And so I had to make a new appointment a week after the day I originally wanted it done.

Short estimates on service times quickly turns into hours of waiting with no updates from staff. Just get a rental car and drop off your vehicle for the day. Staff misdiagnosed our SUVs electrical issue and paid hundreds of dollars on a “fix” that didn’t resolve it. Won’t come back here again.

Terrible experience. Was a total bait and switch. Posted a price at a discount. When I asked about it we got a back and forth where they even said they didnt have that car. I pointed them to their own website and they magically found the car. Said the price was legit. I said Id buy the car and AFTER AGREEING ON THE PRICE they came back afterward saying it was only available if I financed through them. Whats the price if I dont finance? Would. Not. Give. Me. A. Price. Dont trust them.

Expect much longer wait times than what they tell you for service. Called and they were able to move it up

Had an appointment to test drive the ID.4 and when I arrived (on time) no one offered any assistance. I was hoping that once I spoke with someone that the customer service would change. Nope, instead it was, drive around the block, I tried to talk about the car specs but instead the sales person talked the ambient lights. Didnt get a good feel for the car with the rush drive. Overall, awful experience.

My initial experience was great. I was super excited and happy to buy a 8 seater 2019 Atlas for my growing family. When purchasing this vehicle I thought I had bought what was explained to me a maintenance contract that covered every 10,000 up to 70,000. I my scheduled 40,000 maintenance. Upon arrival I was told by the one of the service managers that I was not cover for the maintenance and would owe 250$. Instead of helping me try to figure out or point me in they right direction to fix this issue the service rep practically told me get lost. Being a reasonable person I said thank you and try calling their finance department. I tried calling the finance department 10 plus times but couldn’t get a hold of them until 2 days later which was unfortunate because I had to take a day off work which is hard for military member to do to make the appointment but never was serviced. Turns out I had only purchased 50,000 and 60,000 maintenance so I guess that my fault for not understanding what I was purchasing. That being said after buying this vehicle I have experienced 4 check engine lights which there service department could not seem to fix. Horrible experience with this service department and highly DO NOT recommend. Finally took my vehicle to South Bay VW which has been a more enjoyable experience.

If you have the chance to get your car detailing taken care of here!? You WILL be more than impressed- you will be blown away! I have done nothing but compliment these guys ever since I 1st purchased their Groupon. What deal! I spent about 85$, for a super detailed job and steam cleaning of the interior. JUST THAT ALONE, the steam cleaning of the interior- 2 vouchers now..2 different cars: equally impressed, exceeded MY high expectations!Just found out that my lilcar with OVER 200,000miles (scion 05) after the detailing was donated 2 PBS (thinking that due to miles wouldnt get too much- but it was as close to pristine on the visual!)they sold for 1300$!My new vehicle, once brought home had a stain on the 2nd row seating that the dealership couldnt get out...this place paid a lilspecial attention to the seat and it turned out immaculate! ♡ Go to them even if u dont get the Groupon.

Best experience buying a car EVER. Our sales person Miguel was AWESOME. He went above and beyond to get this deal done. Mike the manager was very helpful as well as Ari in finance. I would recommend Mission Bay VW to anyone that is looking to buy a VW.

Such a great experience! Nikki and Mike were super helpful and my buying experience changed for life.Bought used 2019 Jetta and couldn’t be happier with it. Thank you Nikki and Mike for everything, we will be back again ☺️

The manager was very helpful.

I was told I would get help but my credit was 595 they said nope I need a 600 & I was gonna drop 2k down never go to vw mission bay they lie. They said in Dec they would help me.

I purchased a VW Tiguan at a different dealer and had the worst experience. I brought my car to Doron at the Body Shop and even though I didnt purchase my car at Mission Bay Volkswagen they absolutely went above and beyond in their service. Please bring your car here if you need any body work done!!! Thank you so much, Doron!

Rod was great to work with! Friendly, knowledgeable and laid back. We have a great experience and would happily return to work with him. Thanks Rod!

Above and beyond serviceI took my Golf in for service related to leaking around hatchback. I’ve now come to learn that this is related to the sunroof and is fairly common in VWs. Despite a setback of $310 cost, Craig Buska did a great job of communicating with me about the problem and detailed the car. The cost was reasonable (I checked around) and the service outstanding. I will be back.

Craig is the man, the myth, the legend! He’s very friendly, helpful and he goes out of his way to help others. Thank you so much Craig!

I leased my car three years ago from Carlsbad and wanted to return the car in one of the VW dealership in San Diego.I called Mission Bay Volkswagen in the morning of 10/16/2020 to aske some question regarding paper work of lease return and the guy who took my call for that department was so rude and condescending over the phone because I was not planning to lease another car from them.First he told me to return your car, where you got it from (with his sarcastic laugh). Then he mentioned dont over think about it and call us a day you want to return it.Such a horrible customer service in that department and I dont recommend you this place.

Excellent selection of new and used vehicles. Great staff. Super convenient location.If you like Volkswagens, this is a great place to check out.

The service team is great. The last guy I dealt with was Jack Daniels (yes, that is his name) and he was top notch. Ive dealt with Sean and a couple other guys before and all have been very professional. They keep my car humming and Im happy.

Jonathan and Erick were very helpful in finding us the perfect atlas. I was in constant communication with both and very satisfied with their customer service. Numbers were clear, questions were answered honestly and honorably. Haven’t had a similar experience anywhere else.

The Sales Manager (Mike), jumped through hoops to make this deal happen. I appreciated VERY much everything that he did to work this out for me, and for all of the extra work he did (that he did not have to do). He took the time to work through some issues and talk to VW directly to get the loan approved. Also, my salesmen Dak and Rod were amazing, every step of the way. Dak worked with me for a whole day over phone and email, and the morning that I was able to go to the VW store, Rod helped me and went out of his way to make sure all of my questions were answered. He showed me all of the different vehicles that I wanted to see, and was really knowledgeable about each and every one. I appreciated his time and his knowledge to answer all of my questions very much.

Ive been going to this dealership 8 years strong and have always received stellar car and customer service. Shane, Doron and team are my go to guys. I trust their expertise, guidance and outstanding work ethic. Theyve always gone above and beyond for me. I appreciate them so much and highly recommend them!

Their operator is rude and very unhelpful and constantly hangs up calls. It is almost as if the customer is a bother and not a source of income. Their sales reps try hard but seem a bit inexperienced or under trained. The service reps are fantastic! The good news is that you can use this to get a great deal! Senior management seems to care but whomever hires the sales reps and admin support is incapable of finding quality employees. By being willing to walk away twice, they dropped the price of our new car over 25% off retail! If you are willing to put up with their incompetence you can get a pretty good deal. If on the other hand you want to deal with professionals in the sales and finance departments, you should probably go to a different dealership. However, you will pay a bit more for customer service.

Awesome service was ready to pay hundreds more and they found my old service plan from a previous state dealership and fixed a handful of issues that had not been resolved by the last dealership. Sean in service and the tech carefully went over my Modified GTi and fixed some early developing issues super pleased. I have no idea what sales is like but I love this service department.

I rushed down to VW Mission Bay to look at a car that I was interested in. Their hours of operations weren’t displaying correct on here so I arrive an hour before they opened and spent that time looking over the 2015 VW Golf TDI I was interested in. Nikki arrived about half an hour before opening and didn’t hesitate to grab the keys and talk me through the car and test drive it. Super helpful and I made the purchase. Their finance man, Ari, was also very helpful and helped me get an even better deal than I had agreed too. They took care of everything quickly and continuously offered drinks to me. Awesome customer service.But wait there’s more! I purchased the car and a road hazard plan since I drive about a hundred miles a day to and from work. On day two I had a rock fly up and chip my window... I was told that the plan hadn’t gone into affect yet... but amazingly Doron and Ari worked together and got my window replaced free of charge. Both were very understanding and made a hundred percent sure I was taken care of. I had dropped of the car early to have the window replaced and headed to work, when I returned (shorter day at work than expected) I thought I was going to sit there for hours, INSTEAD Doron hopped on the phone and got my window fixed faster and to make sure I didn’t have to wait I get he had one of his staff drive me to the location to pick up my car (conveniently closer to home than the dealership for me). The staff member he sent was Alex who usually works with detailing the cars and was super friendly and even gave me some insight into my vehicle on the drive to pick it up. He offered me a free wash since they weren’t going to be able to at the location where the window was replaced.All and all the team at VW/ Chevy Mission Bay did not miss a single chance to impress. Nikki, Ari, Doron and Alex were all incredibly helpful. I look forward to sending my friends to check out this dealership and am extremely happy with everything. I sincerely hope this guides a few more into their doors, you won’t regret it one bit.

I usually avoid car dealerships like the plague and have had terrible experiences with various brands. Rod Joyner changed all of that! I needed to buy out my lease and he made it simple, relaxing, and dare I say it....FUN! I left with a smile on my face! If you ever need anything from VW in San Diego, make your life easier and request to speak to him. You wont regret it.

My husband and I have bought 2 cars from Mission Bay VW and get our cars serviced there as well. I dropped off my 2013 Beetle last weekend for trouble it was having, Craig B. worked on the car for us and was super attentive and had great communication with us throughout. When I told him that I’d have to get off work early one of the days during the week to go with my husband after his work, to pick up the car (during this pandemic they’re closed Saturday) he didn’t hesitate to try and find a solution for us. He had the car delivered to us in La Mesa! I think highly of Craig and his super customer service! I’m in customer service myself and I go above and beyond for my customers when I need to but I know this is not something that is a trait in all customer service/service professionals. Craig is a keeper, he should be valued always and given a raise 👍🏼😄 We always have a good experience with Mission Bay VW but Craig is a standout in all the time we’ve been going there, since 2016. Many thanks to Craig and Mission Bay VW for always taking care of us!

Ana at City Volkswagen was just amazing! I trusted her right away and felt that I could be very honest with her about my situation and what I needed in the total price and monthly payment. She got me an incredible deal with 0% financing and was so fun to talk with throughout the process. Also, she is INCREDIBLY knowledgeable on all the features of the car I purchased. I was really impressed with her overall warmth, knowledge and ability to get me exactly what I wanted. Thank you, Ana!

I went into this place looking for a car and although I didn’t purchase one the experience was unlike all other dealerships. They are welcoming and treat you like a decent human being and not a transaction. I would 100 percent recommend. Thanks Rian Crider!

Craig is awesome in the VW service department. Have been his customer for years and always makes sure my car works perfectly. Thanks for the hard work.

Great!Two days ago we went to City Volkswagen to look around and our experience was great! Christa came out to meet us promptly and brought us right to what we were looking for, a new Jetta. She walked us through all the models and had extensive knowledge on all the features and was sure to walk us through them before and during the test drive. She was very friendly and extremely patient when we were trying to negotiate prices. She did not even attempt to push us into something that was over our price limit and was extremely patient with getting us the exact car we wanted for the payment we could afford. They ended up showing us a deal we could not refuse and we chose to purchase the car. The purchase process was very timely on their part, and they did everything they could and more for me considering I was a first time buyer with very limited credit history. My mother had just purchased a Ford a few months before from another dealership in SD and was saying she did not even receive close to the treatment Christa showed us. Shes amazing! Great dealership!

Purchased a detail through Groupon and couldnt be happier. City VW Customer Service is top notch. Huge thanks to Doron (Service Manager) for looking over my vehicle before and after my detail just to make sure everything was up to par.Super convenient location right off the 5.

Terrible experience. Would be too lengthily to recount the events here but if you search the web you can find many horror stories (mine included) of indifferent staff, abhorrent customer service, and a complete absence of professionalism; believe these reviews! One star is generous. Will never return.

Craig the service advisor is probably the rudest I have ever dealt with. What a terrible experience.

I bought my car here almost 18 years ago, and most of the servicing has been done at City Volkswagen. They are pretty expensive but they seem to do consistently good work. However, for servicing I need to bring the car in at 7 a.m., which is pretty inconvenient. Why cant I bring my car in for a 2 p.m. appointment?

We came very close to purchasing a pre-owned certified 2014 VW Jetta Wagon TDI from Mission Bay VW. The vehicle was very presentable and clean, however, the brakes were not up to par and the brake rotors were distorted causing a brake pulsation and the brake pads in my opinion were at or near the minimum specs for a certified VW vehicle. I was disappointed that despite a few flaws and the brake issue, we agreed on a price the previous day and surprisingly the price increased a couple hundred dollars when we returned ready to purchase the following morning. Although they agreed they would service the brakes and include a $300 discount if purchased for their asking price. In the end, we feel that this was not the best judgement to place this vehicle on the lot for sale as a certified VW with the brakes in questionable condition. There was also some confusion with the online discount amount for scheduling a test drive and filling out the online information as advertised on the website. Had they honored the full $500 discount which does show up on their website, we would have purchased the vehicle. We realize used cars may have some issues, however we wanted to purchase a Certified VW for the piece of mind and assurance knowing the vehicle was properly conditioned and wouldnt require additional repairs post purchase. I guess this car wasnt the one of us after all.

Convenient location, very friendly and knowledge staff. Very fair sales practice. Never had any unneeded work or service pushed onto me.

Personnel were very helpful. Back storage lot is not lit so not very good for shopping after dark.

The service was amazing, all sell staff was helpful and very proficient. I was very pleased with the financial officer who assisted me during my purchase. I would highly recommend this dealership to friends and family.

This was our second purchase in 3 months. I specifically wanted to deal with Christa, she made my first purchase so painless, I had to give her the opportunity for yet another sale! This sale was very special for me, it was my sons first new car! Just as I thought, Christa came through again! My son drove off the lot in the car he wanted and the color he wanted... Thank you Christa and City Volkswagen! You have a customer for life! See you soon... My daughter needs her first new car!Jeff

Horrible place !! Very rude and unprofessional!! They lied to us about so many aspects of a used car purchase. They were unwilling to resolve the issues. NICKY in the internet department was the main problem. We are now forced to take legal civil action against this shady dealership.

Great people, family atmosphere, good experience, great deal.Thanks Dak, Mike & Christopher

Awesome service in sales, no pressure atmosphere. Christa De La Torre is very experienced and friendly. she made our new purchase seamless!thank you.m. richard

Dropped off my white 2014 GTI for warranty work in the morning . Experience was easy and they took care of all the work by early afternoon. Car was ready for pick up and they even gave it a quick car wash and vacuuming. Thanks Jack.

This place is great, the service department is honest and gives really great feedback. They were very helpful and got everything done in one day with no appointment and completed the entire service

Dealt with a salesman named Richard. Very funny gentlemen who got me a great price on a 2014 Passat. I did not feel any pressure to buy and they gave me a solid offer that I ultimately had to accept because I found it better than the other offers at SD VW dealerships. Great experience and I hope to come back again!

I had a good experience at City Volkswagen. Bought a 2013 VW passat. Christa was great, helpful & patient. Explained all the features of the Car very well. Also want to mention Their Finance manager Ryan who explained all the finance & leasing options really well. They both were honest in clearing my doubts. 5 star for both of them

Have been coming here for years to service my VW. Love the service and attention.

Worst experience I have ever had! They are a typical sales lot that tell you one thing and go back on their word. They dont care about their customers at all, just making the sales. I love VW but this car lot I will never recommend. Sad thing is I bought my car in Oct and they still havent sent the title to my credit union.

Service department always seems to know exactly whats going on with your car and I have not had any problems here at City Volkswagen everybody seems pretty alert and happy too...

The buying process was very smooth. I was already pre-approved prior to my arrival which helped. Ian was great and helped me get in and out rather quickly. Ian explained all the features of my new vehichle prior to my departure. Ive even received a few emails from him asking how my experience has been with my new car. Excellent customer service. A+ from me.

Ive gotten my last 3 cars here. Excellent service and nice staff. Its pretty much on par with wait times even after youve made your selection, but they do have comfy chairs while you wait and the service center has free coffee and wi-fi.

Excellent Service. Really Appreciate The professionalism!

The service department is awesome. I love their customer service.

Ryans knowledge, courtesy, enthusiasm made my decision to buy my new Jetta easy! He was helpful and answered all my questions! I was out of the dealer with my new car in an hour. If you decide to stop by this dealer ask for Ryan.

Car Dealership / Repair:Courteous and helpful staff but they will try to get you to sign off on repairs that you dont need or at a frequency that doesnt make sense for your car.

Love, Love my 2017 VW Golf Alltrack I just recently purchased at City Volkswagen in San Diego! And I would highly recommend Our Car Guy Rod Joyner there. Rod was such a pleasure to work with and made it an easy-stress free experience & He sure knows his stuff! Thank you again Rod and everyone at City VW!! ~Shannon G.

If you enjoy great customer service DO NOT TAKE YOUR CAR HERE! Durham in the service department is extremely rude.I had to bring my car back in TWICE because they forgot to do things. And when I came in for an emissions test, before I knew it, they were driving my car down the street to get the emissions done down the street somewhere. When I saw my car leaving and wasnt okay with it, and asked for them to bring my car back thats when the staff started to get rude. They did the emissions in house like I requested then came out and rudely just handed me the keys to my car when they were done. NO RECIEPT. When I asked for the receipt Durham rudely disappears for 20 minutes and when he returns, shoved the receipt to me without saying a word and walked away. I will NEVER return here.

They are fast and friendly. Ample parking, good service, reasonable prices.

Over one month ago, my VW Passat encountered some mechanical difficulties. Technically, I stood just out of the warranty for a new long block + turbo. However, the professional service technicians at City Volkswagen in San Diego and Volkswagen Corporate Goodwill saved the day.They agreed to cover the repairs because I have been a loyal VW customer for several years now. I couldnt believe it - big companies usually dont do this. Even before this repair, I have received excellent service as well as convenient shuttles and rentals. Everyone with whom I have worked are always friendly and knowledgeable.Thank you, Service Technicians Jack Daniels and Sean Praefke, Patrick from Volkswagen Goodwill, and especially to Service Manager Doron Pomeranetz. You have more than earned my business and loyalty. Everyone who I know also knows about this kind gesture, and I hope to keep paying it forward. Be well!

This is by far my favorite VW dealer in San Diego. I always take my car here for her service needs. Doron is my consultantHe’s very upfront about what I need and helps me decide what is a priority.

Servings my WV so far good.

Cant ever get through to parts dept. Always put you on hold, horribly understaffed.

Bought a CPO 2011 Jetta here on March 8. It was not a painless experience (lots of back and forth with the manager as per usual), but it didnt leave a scar or anything like that. They were supposed to have detailed the car prior to delivery, but after I went home I found lots of water marks on the exterior and many black smudges on the interior. Again, nothing impossible to clean, but it just shows that they lack the attention to details. After sales support is none-existent so far, as I have asked them about my title and registration and gotten no replies.

Best sellers help you make the best interest that many other companies do not offer you and always very attentive and helpful

This dealership is very slow when it comes to paper and getting your car purchase ready for collection.They also make empty promises when closing a deal.They also gave me my car with a service warning and said they would help to remove the message but they havent contacted me back to schedule a visit.

I started going here after my dissatisfying service at kearny mesa vw. Service advising was done to perfection and Doron is the best!

Great location to purchase and maintain your VW. Customer since 1990.

Recently went to activate my VW gift cards that I received. The service manager after activating my cards proceeded to tell me that my timing belt needed to be changed at 80k miles when I have 82k miles on the car. This is a flat out lie VW indicates it needs to be changed at 120k. Good try pal. The guys in parts are cool but dont go here to get service!

Went to several vw dealers in my time in sd... Jack daniels (yes,seriously) had the best prices and consistent service.

Very Friendly Employees,Excellent service

Get regular service here which is four stars. 3 stars: Tried buying another VW here and sales werent knowledgeable and didnt reply to my emails.

Leased and turned in my 2013 Passat from City. Very professional and service dept was always cool and easy to schedule an appointmwnt with. Not saying Im happy with VW but City is good by my books.

Amaizing..truthful and honest

I could not have had a better experience at City Volkswagen. Christa was great and took me through the features of the car I wanted and she and Tony worked with me to get a lease I was happy with. This is my 4th VW and the 2nd Ive got from City, and I will be coming back in the future for sure.

Went to test drive a truck.I noticed gas tank was on empty.Salesman got a company credit card.We went directly to gas station however company credit card would not work.Ended up taking truck right back to dealer due to no gas.Very unprofessional service!

Hands down the best service department of any car dealership, anywhere, ever!

Girlfriend was having problems with the transmission. Took it in to get looked at. City VW provide shuttle service every time we needed it. They got back to us after checking various systems. They informed us that the issue could be a few different things and sent us home to test drive the sensor adjustments they made. Also, the entire service was covered by the manufacturer recall, so no charge. We ended up bringing it back a couple days later for the same problem. As soon as they confirmed it in the cars computer they let us know that they would be ordering a brand new transmission from Germany, at no charge due to the recall. City VW made the whole situation much nicer to deal with and I didnt have to twist their arm to get the car running again. Great service both from the office staff and the work done to the car.- 2008 VW Eos

Dealer Armando did do excellent job for calmed and be very patience talked with me about my potential new car becuz of my Deaf moment.He got me lower A.P.R. like 2.4 %, even I am first time buyer. I got 2013 Passat TDI. I love it a lot.He is great guy! He should get 6 stars instead 5 stars!I loathed other dealers from Ford, Chevy, KIA, etc..in Carlsbad like they tried to rip me off like highest A.P.R. Thats why I went to City VW dealer.

The sales staff at City Voltswagen was great throughout the car buying process. I spent a lot of time looking around at different brands and models, but found myself comparing everything I was looking at elsewhere to the Passat. Christa was very friendly and knowledgeable. There was no unpleasant sales pressure from the staff, and the price that they quoted me when I decided to go ahead with my purchase was within $30 of the lowest price I found online with no haggling at all! Overall a great car buying experience. I love my new Passat and Id recommend City Voltswagen to anyone!

Five star service experience! My VW cc had a problem when I was out of town in SD. It was very late on a Saturday. These guys waited for me, and broken VW on a tow truck! They would not leave until I got there, after five! Since I was out of town, they set me up with a loaner Passat, and I was happily on my way up North. They repaired that pesky transmission and now the CC rocks! If you need VW service in SD, go see Doron and the Team! 100% satisfied! Great job guys!

If there was an option for zero stars, City VW, Jim Klepper, Shane Denher and the owner deserve it.SERVICE CUSTOMER BEWARE!!!!!!On Monday, April 16th my GOLF R suddenly stopped running. No warning signs, simply died and wouldnt start again. I called VW roadside to have it towed to City VW to diagnose the problem. I was informed the water pump failed and VWofA had approved a new motor to be installed and covered by my warranty. On April 25th I pulled out of VW with a new motor in my car.Fast forward to early September, my car dashboard suddenly lights up with a CEL then an EPC then finally a flashing CEL. I pulled over immediately and had the car towed to City VW. 4-5 days later I was told by Jim Klepper and VWofA representative Ruben that my warranty was void due to aftermarket parts. City VW never diagnosed the car and now (3 months later) VWofA wants me to pay to have it towed from where it sits now to Mossy VW of El Cajon to have it diagnosed. This was after 3 months of begging and pleading, yelling and frustrated for someone to tell me how one of my aftermarket parts caused the issue. Finally I got someone to say that VWofA would send in writing a letter stating that my warranty was void due to the aftermarket parts. It wasnt until then when I read a paragraph from the FTC website stating it was illegal for them to do and say this. Jim Klepper has yet to respond to my email that references the below paragraph. Read the below paragraph that comes straight from the Federal Trade Commission website-Will using aftermarket or recycled parts void my warranty?No. An aftermarket part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A recycled part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. Still, if it turns out that the aftermarket or recycled part was itself defective or wasnt installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage.After having my car diagnosed by a mechanic, I was informed that cylinder 2 had zero compression. Basically, the motor was toast.... again! After researching what causes this on a new motor with just 5k miles, website after website mentions the number one reason being low oil. I never had an oil light come on. Could it be that the tech at City VW didnt put oil in the car when replacing the motor? Low and behold, I check the invoice and no oil on it, however, there was freon and engine coolant. The single most important item for a engine to run smoothly for a long period of time is.... you guessed it... OIL! I wouldnt trust anyone at the City VW service department with my bicycle, let alone my car.

I set up a service appointment online, three days before the appointment. As part of the service request I told them that I needed to know what the cost of the service was, in advance, and requested they contact me. I did not receive contact. When I arrived, they quoted me $950 for the service... about $400 more than I was expecting (based on the list cost of 40,000 mile service on a VW.) I called Kearny Mesa VW, who quoted me $550 (which was the expected price.)In short, City VW tried to rip me off $400 on standard service. I complained to the service manager. I received a call back from their customer service advocate, explaining thats not who we are here but, based on my experience, thats exactly who they are there. My first time at City VW almost cost me $400 more than it should have for a standard dealership service. Thats completely unacceptable.

No hard sales techniques! City Chevrolet was my first stop. They made me think stereotypical smarmy car salesman were a thing of the past...then i went to El Cajon Toyota. I went back to City and bought a certified pre-owned car from Ian at a great price. I have gone a few times for repairs covered under warranty. Mike in the service department thanks me for business even when I dont spend a dime.

My wife and I visited a car dealership (not VW) that had a used VW GTI on their lot so we took it for a test drive. It was a fabulous car but the wrong color so we headed over to City VW and met Matt. Matt was a fabulous "salesman." He did not try to sell us on the VW but shared his experience with us as a new VW owner (he and his girlfriend had both recently purchased VWs) and as a new VW employee. Matt had worked at a previous dealership and talked about his knowledge of VW and how impressed he was with them. It was amazing that he knew so much about the company and their cars given that he had not worked there for very long. His enthusiasm said a lot for their product and philosophy. Matt is a different kind of salesman. He asked us what we were looking for in a vehicle and explained how VW matched our criteria but did so in such a way that we never once felt pressured like most salesmen make you feel. It was as if we were talking to a friend who was sharing information with us rather than trying to get something from us. He never once felt desperate to make the sale but seemed genuinely concerned to get us in a vehicle that worked for us. We were in love with the GTI and could have easily took one home that night but wanted "to be sure" so we went home to do more research. We spent the next day driving around to more dealerships and compared both the cars and the salesmen. None of the vehicles seemed right for us and after a day of doing battle with aggressive salesmen trying to "make the sale" we were so happy to come back to City VW and tell Matt we were done looking. We had called him earlier in the day to tell him we were coming back in and he waited for us even though he was supposed to be off work already. The price was a not what we were hoping for but they eventually found a way to make it work for us. We wanted the car that night but it was not quite ready to go. Matt let us drive it home on the condition that we would come back in to get it detailed. When we showed up they took us right away. We didnt have to wait too long before getting back in to a gorgeous shiny car. Matt even threw in a VW water bottle because my wife had joked about getting one after seeing it in the service center. We ended up leasing the car and we are thrilled with that option because it means we will get to work with Matt again when its time to get a new car.

I wont go there again!

Great, respectful, and timely service.

Great experience with the City VW Team!

Sometimes great and sometimes just ok

Great customer service. Bad scheduling sometimes

Wasnt passed around like a ragdoll

Good service.

Poor customer service! Promises made online and over the phone but not kept while being inside the dealership.!...

Good customer service

Not very competitive in pricing

They have a larger selection than what you see on thier lot

Sales are friendlyManager are unprofessional, childish, not willing to negotiate.

Owes me $42

I visted there!

Nice dealership