During our test drive I noticed a bad wheel balance issue. My salesman Justin also saw the problem. He advised the service dept to address this issue. I also called the day i took delivery to double check to make sure the issue was fixed, the dealership said it was. Upon driving home I experienced the same wheel balance issue (to a lesser extent, but still a problem) when I got on the freeway and the tire monitor light and warning even came on this time. I immediately returned to the dealership and sat for 2 HOURS while the service writer and then a tech drove the truck to figure out what to do. Most likely just a simple wheel balance issue (quite possibly magnified by the flat spots on tires from sitting on the lot for a few weeks?) I ended up frustrated and left the dealership with a tire warning light still on after spending $90K on a brand new truck and having to make an appointment to have this issue fixed. Is this right?However, I would like to say that my salesman Justin did an excellent sales job. He was not at the dealership the day I took delivery of my truck although he probably couldnt have changed the outcome. Also I did think the service writer tried his best to rectify the issue but his hands were tied? Could he have gone to the general manager and got a service tech to stop another job and deal with my problem immediately?

Andrew the Service manager was wonderful. He gave me a discount for my second oil change which was greatly appreciated.

Our deal was done entirely remotely (phone calls and texts). We never set foot in the dealership. My salesman (Jonathan Crabtree) was always pleasant and responsive. The sales manager that assisted with the prices provided me with a very good deal. We finished the sale, including our trade in, and I felt like we received a good, honest, competitive deal.

Took vehicle in for software update. Large waiting area, individual chairs spaced nicely in a circle for visitation. Coffee setup with breakfast bars. Shuttle service provided to and from shopping locations or home while waiting for service completion. That was a wonderful experience. I was dropped off at one shopping center and was picked up at another one across the street. Van used had center seat removed so there was plenty of space apart from the driver and passenger. Safety was number 1 priorty.

Your technician didnt treat my car with care. My video in my car recorded him slamming my hood, dropping it all the way from the top. Who would do that? It gives me insight into how he treated the rest of the service to my car. People have asked me if they should take their car in to your shop and its hard to say yes. I payed 105K for my car and your guy just treated it like a junker. No way.

Tony in the service department was legit awesome. He was kind, thorough, informative and just seemed like he was a good man. It is clear he’s very good at his job. A true professional. I would come back solely because of him and his service/professionalism. But I mean man. My truck was there for 8 weeks. I’m not sure you can call that acceptable. Tony A+. The rest of Alfaro F-8 weeks. I think it took 3 weeks before they even took a look at it?8 weeks for a water in fuel sensor. Some wiring. And a detail.Once again. Tony is a true gem. The rest of the operation. Kind of a joke.

Visited the dealership twice to look at their selection of new (2020) and used (2017) Chevrolet Bolt EV cars. Both times I worked with Anthony Cota, who was very nice, accommodating, patient, knowledgeable, and used very few sales tactics. I spoke to some other folks at the dealership and they were also very nice. Most importantly, they didnt try to use any aggressive sense of urgency tactics or put on the pressure. In test driving a used Chevrolet Bolt EV, they let me take it out alone for a spin, which gave me ample time to evaluate a number of features of the vehicle, such as connecting to and trying Android Auto for navigation, calls, music (Plex), and audiobooks (Smart AudioBook Player).

Alfano Chevrolet did a fine job. We came in to test drive a vehicle for possible purchase, and later on we did purchase that vehicle. We did not feel any pressure to make a purchase which was refreshing.

I am very disappointed that my phone cannot be linked to my new car. But Brandon and my service advisor were very sympathetic and told me to contact them in a month or two, to see if there have been any updates for the Bolt or the Samsung phone.

Great service! Got a great courtesy loaner for the day. Super friendly staff.

Comfortable while waiting for my service on car. Beverages - snacks and TV!

Anthony Cota where do I start? As a retired businessman I know there are two key things that make for success; personal relationships and persistence. The personal relationship is strictly a business one, each doing what the other expects. Anthony did just that and more. He is an excellent communicator, persistent and with great product knowledge. Your finance department excellent. I hope I can do business with Alfano and Mr. Cota again.

Elias and everyone at this dealership treated me very well. The made it worth the 3 hour drive, I made my purchase and each step of the process was great . No pressure and a warm environment !

I was passing through with a rental car emergency and long story short we made arrangements to get me and the car to my destination. Enrique, Josh, and Rebecca from the service department went above and beyond to assist me and make me feel as comfortable as possible. I would absolutely recommend them to anyone looking for service in the SLO area.

ENRIQUE he’s one of the best service writer I’ve ever encountered

Friendly staff. Did a fabulous job of updating me every 15-30 mins. Were super respectful of my time and made every effort to be courteous fast & friendly. I had a fantastic customer experience. Thank you!

I have no idea if I got the best deal or not, but the process was easy and the people were friendly.

They provided excellent service and everyone was extremely professional and kind. I would definitely recommend this dealership to others.

I actually enjoyed this purchase experience.. Great salesman with a great personality. He and the rest of the team made it a pleasant experience..Thanks

Jonathon dealt with all of our questions and back and forth with grace. He found the exact car we wanted and got it to the dealership in a short time. Especially with all the limited numbers of cars everywhere currently. Definitely worth the 2 hour drive. Will be going there for our next Chevy.

We are unhappy with our experience at Alfano. I will not be returning to Alfano, and will definitely not recommend it to friends. Our car is worse off than before we brought it there. After they rotated the tires, we were left with very shaky alignment that wasnt like that before. We spoke to a manager but he just said he would talk to his team.The service reps dont seem to care about taking care of things properly and definitely dont respect the customers time. Ex: After calling ahead to confirm my car was ready, I arrived to pick it up and waited at least 1/2 hour only to be told that the check engine light had suddenly turned on. When calling to ask a question, I waited on hold for 35 minutes. These guys dont actually care about customers.

I always get amazing service from the guys at Alfano. Tony and his team are upstanding employees and deserve all the recognition. I do however wish the one blonde woman in the service waiting area would wear her mask. Throughout the pandemic, whenever I needed to take my car for service, every time I walked in she was not wearing a mask. I understand she may not directly interact with clients but she’s also at work, the one place where you should require people to wear masks. It’s truly a sign of disrespect to the health and well being of the people who use your service department, especially when we can 100% go somewhere cheaper.Despite this I will continue to bring my car to Alfano because the service I receive is superior.

Tony is the absolute best in customer service. He fast, efficient and kind. My truck was checked in timely. I was even impressed that I would see employees actually running. Everyone I encountered was pleasant and helpful. My truck was returned clean and repaired. They provided a rental truck the entire duration my truck was being repaired. Upon return another gentleman from the Mercedes side helped me as well. I’m a satisfied customer!CAsey Campanario

Tony and Enrique both did an excellent job of making me feel welcome at Alfano Chevrolet. All staff wore masks and practiced social distancing. The showroom had all sorts of drinks and snacks for customers to enjoy. Tony let me know that the dealership does price matching for new tires. Service department was nice enough to wash my car and did an excellent job! Great customer service, and I will be sure to come back to get my Camaro serviced here in the future!

Tony is amazing. Clear communication, professional, and super friendly... Came in for an oil change and you also followed my specific request that fit my tire rotation schedule. The cherry on top was Yall cleaned my filthy truck, too! This quick action speaks volumes about how you look at client service and relationships - thank you for going the extra step. I wish all chevy dealers provided this extra little bit of love to turn every transaction into such a positive event! Keep it up!

Great place to buy youre next car. Very friendly personal. I had a great experience buying my 2021 chevy Silverado. I highly recommend

Flat out lied to me about parts they broke and had to order. kept my car longer than scheduled as result of breaking parts. didnt even care that they lied. then over charged meblack shoe scuffs on all threshold plates stained carpet how are you guys still in business??

I showed up because my new truck was breaking down and they didn’t know I was coming. I was really stressed out. Everyone I encountered there was extremely polite and accommodating. They had me in a rental car within minutes and were very thorough about contacting me and letting me know what was going on with my truck throughout the time it was there. I could not have had a better experience. Thank you!

The staff here are very friendly, professional and do all that they can to get your needs meant. I highly recommend buying your next vehicle at Alfano Motorcars..

My experience was not at the dealership but completely over the phone with Jorge Gallardo as I live 6 hours away. He was very courteous and informative. He made the process very smooth and was communicating with me every step of the way. Because of his customer service I would definitely recommend your dealership and future experiences with Chevrolet. He was amazing and personable. ⭐️⭐️⭐️⭐️⭐️

The service department was friendly, communicative, and completed the work on my vehicle in a timely manner. It’s hard to find dealership service departments with the quality of customer service we received at Alfano.

Tony Leonardo was the best and took care of my concerns. 2014 Spark EV Battery Capacity Issues.A big thank You. Much better than my last visit from previous owners Kimball Motors.

My initial experience was a little less than what I would have liked but, after speaking with sales department I felt better. The salesman, sales manager and GM apologized for the first interaction and made a concerted effort correct things. They made me feel like a valued customer and I would recommend Alfano to friends and family as well as come back for both service and future vehicle purchases. Thanks to all of you! And I love my new truck!!

Tony has integrity and he was friendly, thorough and his follow up was outstanding!

Special thanks to Justin for all his help and making this a easy experience!

Thank you, Christian, Jarrod and Tony for your help! Proud I bought my car locally, but also got the 5 star service my family needed during a horrific time! Thanks for Alfano of San Luis Obispo for caring about the people you do business with! 🤍🕊

Subash is one of the best and helpful person that assist my sister .I really appreciate it and foresure I will recommend to shop for a new or use car!

FROM START TO FINISH, WELLS LEE WAS A CONSUMATE PROFESSIONAL. THE FINANCE AND CUSTOMER CARE TEAM WAS PHENOMINAL!

Came in because headlights were very dim and rough idle. After two days and $320 I was told the lights were fixed and there is no rough idle. Headlights were the same (very low brightness) and then completely went out the following day???

I owned my last car for 13 years and paid cash for it off the lot, so the idea of buying a brand new car which meant having a car payment for the first time made me really nervous. We pulled into the lot and as we got out of the car we met Mike Keene. The nicest and least pushy salesman I’ve ever encountered. We knew what we wanted and Mike helped us get a surprisingly comfortable APR. Mike was extremely calm and personable which made me feel at ease the entire time. We will definitely be back to buy our Silverado from Mike in the near future. You’ve got a customer for life buddy!

Took my car to get service. I swear what they charge for labor is ridiculous. Parts department kept ordering wrong parts so my car was there for over a month. Finally gave me a loaner two days before my car was done.

Friendly people who dont let you know what is going on with your vehicle. Mercedes service said they would call & didnt. Dropped my car off a week ago today & nothing! Too bad they are the only Mercedes dealership in the area!!! Very disappointed ☹️😎

My deal was done without pushingAntony was great

They/he was timely, polite, friendly. He explained the work to be done and the work finished.

I removed my initial good review. They still havent sent my trade payoff check to my bank even though I have reminded them multiple times to get it done. My bank has even called them. $6000 of that payoff check was my own money that I put down, so why is it being kept. Now I have a late payment because I cant make two car payments at the same time. Not to mention I have had someone leave a note and I have left two voicemails for finance and no calls back. I have a feeling Im going to be adding more to this review here in the future. Stay tuned

Justin was great to work with.Dealership was great easy to buy, came 21/2 hrs to purchase a Colorado zr2. Fantastic experience.

Great people! The Chevy Service Department is the best!

The staff is very friendly and courteous. This dealership is above and beyond any other dealership that I have dealt with. The sales staff is knowledgeable and the service department took care of warranty items and checked over it to make sure there werent other potential issues. Thank you Charlie for being an asset to SLO.

All the staff members I’ve had interactions with have been pleasant, friendly and helpful. Nathanial Mireles, the salesperson I originally worked with, has been outstanding in connecting with me and being further helpful in my return to have accessories added to my truck! I appreciate very much his attitude and concern during our interactions.

I had a transmission and brake service plus an oil change. The service was excellent and was all done in a timely manner. The service manager and his assistant fully exlained all the work done and made me feel comfortable that my truck was in good hands.

Steve Pangelina was great!! quick to respond to emails, got everything correct the fist time, very professional!! I had my new car delivered to my house on a flat bed trailer by a very nice and professional driver. Thank you!

Anthony made our experience positive and memorable. He was professional and thorough throughout the process and we would definitely return to him in the future!He follows up with us and answers our texts whenever we need him, so we always feel very taken-care-if.Thanks again, Anthony!The Persins

Great experience!! Tony is excellent!! All team!! Thanks to Enrique too.God bless you

Very helpful with car just purchased

Planning go back I was very interested in mercedes amg

Mercedes service department helped me set up very stubborn Bluetooth. Thanks guys!

Not sure if this is a different survey than the one I filled out before but if not I will repeat that sentiment here.Since I am from Palm Springs (about 6 hours away) I first contacted the dealership through a quote request when I was looking to purchase a very specific model Camaro that I could not find near me.*Backstory: I had not purchased a vehicle from a dealership in 16 years and was not sure what to expect because of distance and COVID.A representative reached out to me (sorry dont remember her name) to ask some questions and notified me that a sales person would be in contact soon to go over details and answer questions.Jorge Gallardo called me back later that day and after discussing what I was looking for he politely asked to take a few minutes and get back to me with some numbers. His research did not take long at all (maybe 30 min tops) and he presented the pricing for my desired model as well as GM financing (which was better than anyone else I had compared to).The price and financing were agreed upon with no haggling and back and forth and even arranged for transportation down to me for an reasonable extra fee.I could not be any happier with the experience as a whole. I feel that Jorge represents Chevrolet and Alfano Motorcars very well because....that is just who he is. He treats people the way he wants to be treated and that can be a rare thing these days. I don’t want to take away from all the people who made this dream of mine a reality like Kevin in finance, Miranda in Customer Service, to the detail guys who made the car as beautiful and clean as well as Gabriel who spent a very long day driving my Camaro all the way down here only to turn and drive back (yes, I was the only car on his trailer) but Jorge was the face (or voice) in this instance that represented this experience (a very long awaited one) for me and he made it painless and memorable. In the future, when I am looking for my next Chevrolet, I will go out of my way....6 hours out of my way to contact Alfano Motorcars because they value the customer experience. And you should too.

I bot a truck with 3400 miles on it. It was represented as a new truck. It had a factory paint issue that they are tacking care of. They gave me a car to drive in the mean time. I am disappointed in the POS VW that is way worse then the car i traded in. I kind of thought Id get a loaner that was a nice car but I guess its better then nothing.I just got a auto payment for my trade in with drawn two weeks after the purchase. Im super disappointed in Alfano.Got in contact with the manager. It appears that he is going to take car of me. He seemed genuinely concerned about my frustrations. He offered to give me a different car. Id say the manager is a 4.5 or even 5 star guy. Hopefully all goes well now that he is involved.updateGot my truck back and the paint repair was perfect. They topped me off with a fuel tank of Diesel. They also gave me a complete detail and did a great job on that. My initial purchase had some frustration but they really stepped up after they learned I was unhappy. I am in love with my new Chevy and am happy with the dealership.

Great experience from start to finish. Made a not so great situation about as easy on us as it could be.

Excellent! They were patient and worked with us with no sense of urgency, despite us showing up after the store officially closed.

Recommended additional service at 30,000 and supplied loaner vehicle for additional time required. Informed me that there was app for proof of insurance for my iPhone which was appreciated and later installed by me.

Happy employees equal happy customers!!Highly recommend by me a new car owner,

Great service all the way around from the sales people (Jared and Subash) to the service desk (Tony). Thank you for going above and beyond in getting my truck fixed me back on the road!

LOVE THEM AND MY 2020 CAMARO 💙

Made the process simple straight forward and quick!That alone merits an extra star or two!

I was put on hold for 15 minutes called back receptionist told me she would she would have someone call me back. I took my truck in a couple of months ago to have oil change and it took them all day had to get a ride home. I thought I would try them again so after being on hold waited an hour called them back and it rang several times and then they hung up guess they don’t want my business after I bought the truck from that dealer what a joke.

Best car buying experience I have ever had. Very happy!😊

Jonathan Crabtree is an excellent salesperson. His guidance was greatly appreciated

The Service Advisors took a genuine interest in the issue I spoke to them about. They followed up with performing diagnostic testing and took additional steps to hopefully prevent the problem from occurring again.

Great price, no pressure.

Nathaniel was excellent and the service was great!

Steve was amazing. Thanks for all your help. Love the car.

Chevrolet Mercedes dealershipDecent service but as expensive as you would expect

Worked with Raj and his brother and they were both phenomenal individuals focused on educating the buyer on the car.

Ive bought my last 4 cars from Alfano and wouldnt consider going anywhere else. Theyve always taken such good care of me and my vehicles.

After a check-in by a masked service rep. for a Chevrolet recall inspection I was concerned by the lax Covid-19 practices for the rest of the experience. The check-in desk rep had no mask and minimal plexiglas shielding. Other employees in the showroom/service reception area did not wear masks and were not practicing recommended social distancing from each other. Covid-19 risks are real. There are State & County mandated precautions to prevent the spread of Covid-19 that are supported by auto dealer associations and suggested by Auto Dealer legal advisors.A couple months later update - this time all personnel wore masks and we appreciated their attention to recommended COVID protocols. Tony Leonardo provided excellent customer service, giving us updates on our car and offering transportation if needed. Tony made the experience more than superior!

I brought my truck in for an oil change and I got a full service and a loaner car. It was expensive but very professional. They washed my truck!

Simple sales process and great people!

So there are two sides to my review of my experience at Alfano Motorcars (specifically the service center) throughout my last visit.First, the quality of the service itself is exceptional, I would rate the maintenance of the vehicle performed as five stars. They fixed what I took my vehicle there to get fixed, found some additional issues, and also fixed those for free under my warranty.The other side of the experience is what brings this review to a star rating of three, which was timeliness. I made the appointment to have my vehicle serviced a full week in advanced. Once I dropped the vehicle off, I was told the service should take a day or two. Given that additional issues were discovered, and parts needed to be ordered, I understood that the service time was extended to 3-4 days. Ultimately, I did not receive my vehicle back until a week and a half after I dropped it off.Vince, the employee in charge of service for the Chevrolet side of things was good about keeping me updated on a daily basis and providing me a loaner car during the time it was necessary. My issue, however, is the poor planning that resulted in such an extended time period to have my vehicle serviced. Vince continually mentioned, when he would update me, that it was taking longer than expected, that they were short staffed, had other vehicles to attend to, and so on and so forth. Being a car service center, however, these are the types of things they should have under control, especially for customers who scheduled to have their car serviced an entire week in advanced.An additional issue that I had was wait time at the service center itself. Every time I had to stop by, whether it be to drop my car off, pick up the loaner, pick my car up, etc. I ended up spending at least 20-30 minutes there pretty much just waiting around. If being short staffed is a continuous issue at this service center, I dont particularly see why they have not been able to address that because from a management perspective its a pretty simple fix.

Superior customer service while getting a diagnostic test for my vehicle. Took me to my home in Morro Bay and picked me up when my car was done. I was very pleased with every person I interacted with at this company.

We came in to look at a few different cars, not 100% what car we wanted. We told them the monthly payment we wanted to pay and they kept us within our budget while showing us different makes and models. Both Leo and Brian were a huge help making this process an easy and fun experience. Not to mention we got an amazing deal! I highly recommend Alfano if you are looking for a new vehicle.

Very happy with the whole experience. I was especially happy with my sales associate Michael Keene. He was knowledgeable, helpful and trustworthy. He really knew his business and didnt come across as someone out to make money off me. Just a great guy. It has been a week since I bought my now new Bolt and I love it. I have no doubt I could go right back to Mike if I had a question and hed be just as helpful as he was pre-sale. 5 stars all around. Alfano beat everyone elses price and gave me exactly what I wanted and everything I asked for.

Tony was a great communicator

Great service from the start. They saved our vacation took in our truck got it fixed so we could get back home. Recommend them to anyone needing service.

We were in the market for a used Toyota Sequoia and Alfano had the best price on the exact model we were looking for but they were over 300 miles away from where we live. Michael Escalle was our sales associate working with us. He assured me everything worked as it should on the vehicle and that it was very clean for how old the car was and how many miles it had. We agreed on a final price of the car over the phone which was a no haggle, pain free experience. After seeing the car and driving it my expectations of the condition of the car were met and even a little bit exceeded. I would buy another car from Michael and from this dealership.

Friendly and efficient service

A big THANK YOU to my salesperson Subash (Subie) De Silva and his Manager Ali Khan for making this a 5-star experience all around!They made the entire car buying process simple from start to finish.I actually drove over 2 hours to pick up my car so it was incredibly refreshing that there were no dealer games and they have a very straight forward way of doing business.Make sure to ask for Subie if youre looking for a new set of wheels!

The guys as Alfano were helpful and knowledgeable. I dont like to take a lot of time when I am buying cars. I do my research in advance and was pleased they were willing to provide a competitive deal for the car I wanted.

Our car developed serious engine problems on our trip to the coast and Alfano Motorcars went out of their way to take care of us! We cannot thank them enough!

Great experience and knowledgeable staff. The crew at Alfano were helpful and worked with me to get a good deal on my new 2017 Chevrolet Colorado!

Tony was Great

Tony Leonardo rocks!

Worst place to buy or service your car. They will lie, cheat and steal. Just terrible!!

Customer service is awesome

My salesman Curry was. Awesome!!Respectful, polite, and no BS.

Just bought a new Chevy Bolt. Great car, great salesmanship, and great dealer. All the folks I dealt with were real pros, no hard sales, good follow up and supper respect for another local business. I was able to get a great deal and only had to give up a few Bagles.I have been driving the Bolt for 2 weeks now and I am totally satisfied. I have own 2 Prius previously and the Bolt exceeded my expectations in every way. I am doing about 100 miles per day round trip and never fear runnning out of juice. Charge every night ready to go every morning. The only reason I went to the gas station was to get a car was. One less hassle in life eliminated and getting about 128 mpg while doing it. Chevy did a great job designing and building the Bolt. Alfano did a great job representing the product. Forgot to mention a $2,500 rebate from CA and. $7,500 tax credit.Great job guys,Mike

This place is great. They always get me in and out Im no time. Wouldnt go anywhere else.

They took me in right away were very personable courteous and did an excellent job

GREAT EXPERIENCE !

Outstanding!!! Always a great experience dealing with Alfano !!! Mercedes-Benz or Chevrolet. Thank you so much for how easy you make it for my family!