Lawrence was very friendly and helpful. He answered all my questions and resolved all my requests. First time a Representative that who is very good what he’s doing. Thank you ☺️

Great service and J.Joyner knows her stuff!

Dimitry really hooked me up! Dopest manager I’ve ever dealt with at AT&T!! Definitely come and see him and his team!!

Let me start by saying I was extremely irritated with my old carrier before entering this location. Jamal was excellent! He calmed me down and I accomplished my goal - to transfer my service. He was extremely personable; his customer service skills were top notch. I strongly recommend this location.

I wish to extol virtues for an outstanding manager of the Sandy Springs location for ATT.Dimitry Caracas stands out in possessing the most welcoming people skills. He communicates effectively and has the patience so needed in this fast paced world. I would come back to this location at any time just to work with him when I am lost, because I am not so “techno savvy.Dimitry, or Mr. Caracas, is truly an asset to this organization.Rosilyn SmithRetired TeacherFulton County School System

Awesome Service ! 01.10. 2021.I’d like to commend, Jamal, Dimitry, and Rob, for the great professional advice, and service, which they provided my sister, and I in choosing the I Phone 12 PRO MAX, and the I Phone SE . .They were pleasant, friendly,, and readily answered our our questions .Thank You,Sincerely, Janice, Michael !

I would highly recommend not going to this store for a new line since it is an authorized retailer. Their capacity to help is limited. It is much better to go to a corporate AT&T store.Search for “AT&T Corporate” store and visit the closest one to you for the best experience.I was at this store for 4 hours and was not able to walk away with what I wanted. I transferred lines from a relative’s family plan, and desired to set up a new line an activate it with a new phone. The priority for the rep was a new phone. He was the only one working and was handling 3 different people at the time and it was on a Sunday. Tough situation for any person. They seem to be stretched thin at this location.

We were planning on switching to ATT from another provider and decided to visit the local store to discuss deals. Ultimately this was a waste of time. The manager at this location on 10/14/2020 at 5:00PM was unfamiliar with online deals (primarily waving activation fees), unable to match online specials, and fairly dismissive. They even went so far as to encourage us to go with Verizon.We decided to go through the online order process and actually saved close to 30% per month from the prices the manager quoted AND had activation fees waved. Save yourself some time and frustration and either go with Verizon (like the ATT manager suggested), go to a different ATT retailer, or just do it all yourself from home online.

Rashaad was excellent with his help with switching my phone! I highly recommend him! Thanks Again Sir!!

Unfortunately zero stars is not an option.If you come this this store, DO NOT WORK WITH WILL. He will upgrade your line without giving you all the details so your bill will be higher. The point of me visiting the store was to lower my bill. Somehow it increased. Unfortunately, he doesn’t know how to communicate terms and conditions and would rather check off the sale.I came in the store to waste over an hour of my time for him to surrender trying to figure out the problem and handing it off to another colleague. What a class act.

This location is horrible!! You always have to wait forever because they are short staffed. I came in to pay my bill and I waited 45 minutes. The manager said he will be right with me and left got lunch came back ate his food, and then still didnt hell me !! So much for customer service!

Went in to only pay my bill and I came out with a new purchase. Thank you Robert for assisting me & giving me all of the information I needed. I’m so excited & can’t wait until my new Apple Watch arrives 🥳

Toyvi was extremely helpful. He was very knowledgeable about your products and services. He was an excellent communicator, much better than the vast majority of customer service representatives that I have spoken with via phone in the last month. I highly recommend him and his store.

Do not go to this store. First, this is not an official corporate owned AT&T Store, it is an “authorized retailer”. After having a huge problem that the store refused to take responsibility for, the AT&T customer service people via phone told me to never go to an “authorized retailer”.My wife went into upgrade phones for her and my daughter. Neither phone was in stock. I don’t think they carry any stock that I could see. The store salesperson ordered phones for them. My daughters phone never arrived because “something was wrong with the system”. My wife’s order wound up being the wrong phone and the store refused to take it back. We had to mail it back to AT&T ourselves.When I went back to talk to the manager, the salesperson lied and said that my wife ordered the “dark green” phone and not the “gold” phone. So he basically called my wife a liar.This store should not be patronized. This store should be closed.

Great experience, knowledgeable staff, that knows how to take care of the customer.

My family and I went in on Saturday, needing an upgrade on one of our phones, installing new WiFi at the home and help with data issues. Bishop went over and beyond and helped us out! The customer service was outstanding. His fellow employee was great as well. I’ll be recommending everyone to go to this location. You guys rock!!

Bishop was great fast friendly service. This was my first time visiting this location and I must say the service I received was great ...definitely my new one stop shop

Was treated with the ultimate disrespect. The employees both black and white can be partial towards there guests. Me and my brother went to this location and was told to wait after signing in. We waited for about ten minutes. A white family walked in. And one of the employees came from the back to assist immediately. Its only this at&t though. Good luck in this place!!!

Bishop is absolutely amazing!! he goes far and beyond to help!!Great asset to your company, wish every AT&T employees were like him.Destiny was of great help too. Great service.

Lawrence was very knowledgeable and helpful! THANKS!!!!

Highly recommend this store! Awesome customer service. Charles Byron is A1. Thank you AT&T

Sales Rep: Robert Payne at the Roswell Road store in Sandy Springs did a wonderful job helping me get 2 phones. Very knowledgeable, helpful, polite and customer focused. Thank you!!!!!!!

Great customer service and the guys Charles and William were very friendly and helpful.

Very friendly staff, courteous and minimal wait time. Definitely recommend

Bishop is the best!!! I was on the doorstep of the store at 10:00 am last Saturday with a big data problem. He worked with me and support for over an hour and finally came up with a solution for me! I had already spent time on the phone that morning with support and really got no where. So as someone else said, Bishop was my hero that day!!! Highly recommend the service at this location!!

Great service from the clerk. I needed to activate my Samsung Gear and while he didnt know how to do it at first, he was more than happy to look up how to do it and then help me. This was not even something I bought at the store so it was really going above and beyond for the customer.

I had a great experience. Very helpful staff. I did not have to wait around. I got in and out in 10 minutes.

Bishop is the most helpful person in all of the AT&T family! I switched to AT&T a couple months ago, and the bills I received afterwards were insanity. I was being double billed, there were egregious fees, and no discounts or promotions I was promised as part of my new plan were applied to the bills. After a cumulative 4 hours on the phone with various AT&T departments and NO help, I decided I had to talk to a person face-to-face. I came to this store based on reviews, and thankfully Bishop was on duty. He listened to the story, he appropriately reviewed my documents, and he spent a great deal of time on the phone with the loyalty department getting this spiderweb of billing figured out for me. I will continue to use Bishop specifically for all of my future AT&T needs. Thank you mister for helping me out!

Great job by the manager Bishop. I bought a phone, changed plans and linked other accounts. Great experience with minimal wait time.

Very helpful and fast service.

Rob at this location was able to help me with my phone issues when 2 hours on the phone with AT&T customer support couldnt get it done. Thanks Rob!

Kenneth is the best, very patient & attentive even when the store gets busy. Its just him in the store & he is doing a great job keeping it up

Went to this AT&T store hoping for the best but expecting the worst regarding a big issue I had with DirectTV Now that neither me nor my husband (who works at AT&T) couldnt get resolved. The manager, Bishop, became my hero that day. Besides resolving the issue, Im also getting the refund.

My name is Flora Sonsino and I have a prepaid contract with you Im writing this review to AT&T to express my wonderful experience I had with Bishop the store manager he explained to me in great detail how to use my phone and he did a wonderful job and was extremely patient with me he should definitely be rewarded because he spent almost two hours with me and was very helpful he did a great job!

This store is completely useless, they can’t do anything your at&t app can’t do

Bishop was excellent he has the patience of a saint he was an excellent teacher and taught me how to use my phone .I highly Recommend this location.

Bishop provided excellent service and processed our requests without any hassle at all!

Great customer service! Bishop did an amazing job helping me out!

Bishop was very helpful and honest. Better than calling attnts customer care line. Ask for Bishop!I would also like to thank Chasidy for going the extra mile to help resolve a long disputed matter with attnt. I ultimately got the result that I needed, today. Thanks Chasidy!

I am soooo thankful for Bishop at the AT&T store on Roswell... he was in the store by himself and already with a customer but he managed to successfully help both of us! The other customer even gave him a big hug because he fixed a problem that no other rep was able to fix. My issue was different but he called AT&T and stayed in the phone with u-verse to make a sure someone came to my house to bury the cords that were supposed to be completed over 4 months ago! I sincerely appreciate him working with me! I also would like to recommend that if you want to keep your customer drop the automatic system, ITS ANNOYING AND DOES NOT HELP! Also hire people who are TRAINED PROPERLY like Bishop!!! Actually you guys should have him train people, because I was 5 mins away from CANCELING THE SERVICE WITH YOU GUYS, but because of his amazing customer service I am still a customer!

Everything was was exceptional, I highly recommend this store. Will the store manager was very helpful and extremely knowledgeable.

Great Service from manager, Will B. Sharp, accurate, knows his products and understands the value of time. Wouldnt go anywhere else!

Very nice looking store, and they took care of my situation quickly!

Only 1 employee in the store. I waited about 30 mins and he was too busy with another customer

Great experience very knowledgeable employees.

Awesome staff that really helped out.

Wanted to come in to pay my bill and there was only 1 Employee in named James that was very rude because he was too bust flirting with the two girls that were in at the time. It would have taken him 1 month to step away and take my cash but he rudely told me I have to wait until hes done. Never coming here again. I left and went to another store. Worst service ever.

Bishop was very knowledgeable and nice.

The one on Roswell Road desperately needs more help you have to wait forever and ever to get called on they need immediate help

1:15 in the afternoon on Sunday and the place is locked up tight. Not even a car in the lot. Waste of time to come down here.

Bishop really took the time to help me out; thanks!

Great people great service

Great service. Limited inventory.

Awesome staff!

The Employees are outstanding

Excellent customer service

Good experience with store clerk. However, they need more staff to reduce the wait.

Great guy.

Great service

Need more employees working this store. Long wait for service.

The customer service is horrible I was there for 4 hours

Worst costumer service ever !!!!!!!!!!Dont respect and appreciate their costumer

Terrible service!

Helpful staff.