Great customer service. Joan who works in the front made me feel very comfortable leaving my personal items and using them as a storage. Great staff highly recommend it.

Joan and Michael were super helpful!!! She welcomed me with delight and made sure I was comfortable.I could tell Joan had a great heart as she greeted the homeless people nearby. I had to drop off some food for her to pass to the homeless people.I’d recommend this storage to anyone looking for space. Thank you!

Very helpful and friendly staff leading up to my move in day. They answered call my questions and helped with my reservation change for size upgrade..day of move in, Joan was extremely nice, offered us water and made sure every detail of paperwork was complete..got a great special too! Thank you!

“Hospitable, and Courteous”The Staff are all Very Professional !The whole Facility is very Clean. So far:It was a nice experience All around, and much better than most other Storage Facilities... With a Great Location in the heart of Orange County. 😎

Joan was super helpful and friendly! Even though it was busy, she still made time to show us our unit and provide us with thorough information. She’s the best! I would definitely recommend this place to anyone who needs storage!

The workers were very helpful, kind and professional. My unit was cleaned and easy access. I would recommend to anyone who is looking, for storage space.

Joan and her husband were absolutely wonderful they can connect with people immediately and helped me with the utmost professionalism and care. I am and new widow and had to downsize to adjust to this new life and Joan and I shed a tear thinking of our loved ones who have gone before us.😭I highly recommend this place you will be so happy you did.

Rented a unit for a remodel and needed a place to store some boxes. The rental process was easy and fast thanks to Michael and Joan. I was shown the unit and then went to the office to process paperwork. Efficient and friendly customer service with smile. They know their job and are good with answering questions for a first time renter.

Super friendly staff. Always willing to help. Joan and Michael are just amazing. They make you feel like family. We feel like we have known them forever, best customer service around. Love everything about this facility.

It was a easy sign and go, real nice people and honest when a mistake had transpired, I recommend mini u storage in santa Ana for your storage needs.

Everyone I worked with here showed excellent customer service, beyond gold standard! Super friendly, felt like a family business.

Great service, first time renter of a storage unit and they really made the whole process seamless. I am definitely recommending this place to my friends, it’s local and the prices are fair. Thank you again guys for making it an easy experience!

I don’t recommend this place to anyone else, people living there at night, no way to go in with truck to put in your things, we rent the storage in the afternoon and by the time we go to put in our stuff it have a lock wish she ask us if we have lock we told her yes we have our own lock she never told us they were going to put a lock by night there was no way to put our things in storage cause it was lock it was a waste of time and money . Someone told us to be careful cause 10 storages where open and stolenPlace is very bad specially at nightThe office lady she recognized she made a mistake not to told us about the lock but she didn’t refund us the deposit money the very next day when we cancel for the storage so very bad experience so NO DON’T RECOMMEND THIS STORAGE AT ALL

Clean, secure and wonderfully staffed.

Overall this spot is ok its not in the best area there is no external lighting so accessing your unit at night could be an issues if you dont bring a light. The best thing about this location would have to be the staff they are pleasant easy to deal with

Great customer service all way aroundMakes you feel like your family 😊

Wonderful woman to deal with I’m very happy to find this place

Incredible service and attention to detail.

Great and secure place for storage. The owners were very helpful and nice.. Price was a deal. Highly recommended

We love having our storage here. Michael and Joan have always been super helpful and you can tell that they care. The place is super clean and i feel safe keeping my belongings here which is nice. Thank you both for all you do!

Simply blown away!...Supreme customer service at its best!...Will recommend to EVERYONE!...YYEEAA!

The process is so easy and the people are so nice!

Joan is an amazing customer service person and an outstanding person. She is efficient honest and patient. Her husband Micheal also seemed to compliment her style making my experience stress free.

The employees at our Mini U are super..always helpfull..friendly and take the time to make sure we leave with all the info we desired. A special thank you to Joanie..Kenny..and of course Miss Connie. You make my second home tolerable.

Customer service was great they cater to all my needs yeah they actually listen to me instead of assuming what I want made me feel comfortable and safe..

I. Know this place for the last 30 years they have a wonderful service.

Amazing experience renting from here! Great prices, service, friendliness, cleanliness, and safety. Couldnt ask for anything more! They keep your stuff safe and treat you like family. Please stop looking and just rent from here already!

Joan and Michael made getting a storage quick and easy. Nice place, great prices. Overall excellent experience. Definitely will recommend to others.

J and Michael are wonderful managers

Renting a storage unit here was a great experience. Heather was so helpful, friendly, and accommodating! Truly excellent customer service! I would definitely choose this place every time for storage. Don’t even look anywhere else. This place has the most accessible gate hours and the best prices too. If I could give 6 stars, I would.

Wonderful staff

My experience at Mini storage was fabulous! When the owner operators care it makes a huge difference they are hands-on and they made me feel comfortable from Beginning.

Excellent service!Michael and Joan were very friendly, professional, and accommodating. It’s great to know that there are people out there who still value the customer experience!!!

Wasnt even inside and had some lady yelling at me to move my car. Left and when up the street

MR. & Mrs.Norris the Super Duo, are the live in Managers..The other Lady Super Duo is the all time generous Connie and young Heather(tattoo lady😎)Ive been a repeat and ongoing customer for long periods of time. Its definitely not the newest storage place but very easy to access because of the location and their gate hours.Place is always very clean. The staff is definitley doing a great job in keeping us happy and feeling welcome.There is a MAJOR decrease in the lingering zombies on the property, that credit will be given to the great staff, being attentive to their location and recognizing their tenants

Its great

OMG the people you have working here are the most awesome of all. I always see them smiling and greeting everyone pleasantly. The security and comfort level is the highest I have seen in many storage facilities. Keep up the great job!

Very helpful, generous and welcoming.Joan and michael were the best to showing the storage units they had . Great customer service a more then 5 star service

Excellent service at good prices had me in and out in no time 💯

Mike, Joan and Connie so Rock this location. Clean out that garage and store your stuff here!

Big thanks to Heather and Connie for all their help today getting the right size unit for my needs! Not only was their customer service excellent but they also made sure i was getting the best value out of my reservation. Thank you again ladies for all your help! 😃

Great service!!! Joann and Michael really made us feel comfortable. Definitely will recommend this place to friends and family!!

Heather and Connie were amazing and awesome. Great service and great conversation and they treat you like family. Much love ❤️🤟

Everyone is nice and friendly @ Mini U Storage. About Joan, she went out of her way to help me. The place is CLEAN!!!!

Very friendly and efficient. Highly recommend!

Their really nice persons they help alot

Joan was absolutely fabulous in helping choose the right size unit and making the move the best possible experience. Thank You Joan!!!!

The people in the office are so nice and friendly!

Greats customer service Had a great experience, answered all my questions. I will recommend friends and family .

Awsome

Very friendly staff especially heather she was great fun to talk to great customer services

Great customer Service. Friendly and rates are great.

Move in was quick and easy, the place is clean, easy to get to unit, convenient hours.

I would take your business elsewhere. Spoke to one woman AND the manager & got COMPLETELY belittled in the conversation. I was merely trying to explain why they were going to lose my business & the tone of voice the manager Kay used was crazy unprofessional & unnecessary.SOME companies APPRECIATE when a customer explains why they want to take their business elsewhere cause 1. They rarely see things from a customers point of view 2. they MIGHT rather match a price to keep you as a regular customer &/or 3. They may not even realize theres a problem.There are PLENTY of storage companies close by other than this one. Others with waaaaay cheaper prices too.Im bummed they ruined my business cause I wouldve been a REALLY long term customer.

Very nice and friendly staff i will recommend this place

Michael and jone was superb with their friendly customer service

I LOVE THE QUALITY OF SERVICE!! VERY PROFESSIONAL!! BEST EXPERIENCE EVER. NEED STORAGE SERVICE, I WOULDNT GO ELSE WHERE.USED THEIR SERVICES FOR ABOUT 15 YRS. AND VERY HAPPY!!

I was especialy pleased to be attended by management .they where honest helpfull and courtious, clearly looking out for me when i needed help .

Michael and joan very helpful we love them

Nice people! Very accommodating!

Great services. Good communication.No hiding fees. All explained through the phone. Thank Mrs. Karen.

Love this place for any/all storage needs....they have always been very helpful and wouldnt use any other storage facility....

Great customer great people to work with accommodating!!!

They are so helpful and friendly...

Crapy place rent from. They steal ur stuff

Nice place safe and well lit

Excellent customer service!

Very bad service some one steal my stuff from the storage, and they dont want to be reponsible

Great and fast service

No lights not electricity in storage units. Its bull****

Very Helpful!

Its where my stuff is. 😇😎

Dirty,bugs,mice.and definitively not safe

Very good

Recommended friendly staff

Full of 🐀 I lost lots of my stuffs

Cheap and safe place

Clean

This place is awesome! It was my first time renting out a storage, and Joan guided me through everything nicely. I loved the fact that the customer service at this place was on point! I had to give a shout out to Joan for her professionalism and great attitude. Overall, this place will always be my top pick if I need storage. Highly recommend!

Your staff attention and place is safe

Excellent place 100% recommended