I was greeted genuinely by a friendly employee before I even entered fully in the store. I didnt have an appointment but the employee said he would help me right then. He completed what I needed to get my new phone up and running. He also put my protective glass cover even though I purchased it someplace else. I was acknowledged as a national employee of year agent in 2018 so I have a good read on genuine solid customer service. I was quite impressed at the whole team. I was also there close to closing time and I never got any pressure to finish up. Solid customer service!

Adrian was awesome! He worked with me and my son to get all of us happy on the family plan and a new phone! The added bonus of his generous personality is that direct tv streamed the college football game I was dying to watch while he helped my son… fantastic service!

Gosh, what a colossally unpleasant experience! AT&T mistakenly sent me a wrong phone. After a few phone conversations, they directed me to go to this store to exchange the phone for the one I desired. At the store, after waiting a half hour I spoke with Jake, an assistant manager. He was a remarkably unpleasant fellow, and in the end, we got into a shouting match. He said he couldn’t help me with the phone. Despite being shipped the wrong phone and being told to come into the store where they could not fix this error (two mistakes) Jake felt compelled to argue with me that AT&T had made no mistakes, and my by now 3 hours of wasted time was not an issue. He proceeded to insult me. In addition, while at first he had said he would help me with the return, later he refused any assistance. I think this is the most unpleasant experience Ive ever had with a salesperson. Of course he was managing the store – what normal salesperson would feel free to abuse a customer without worrying about the consequences.

Havent always had the best experience with AT&T customer service on the phone, but everyone who worked at this store was phenomenal - super friendly and helpful and knowledgeable. They called me by name, let me bring my little dog in to the A/C while I waited and let me use the restroom. I would highly recommend this store to anyone. Great job!

Nolan Chambers made my total experiencevery easy. He was very patient with me and explained everything so well so I could understand all the new technology. ( I’m 75 and all the new technology is scary to me!). I traded in my IPhone 8 for the new IPhone 12. I’m very happy and comfortable with my new IPHONE 12 now!Thank you Nolan!

There was quite a wait because they were so busy. But thats a Saturday! Francisco was great at getting us what we wanted and explaining things throughly. Very good experience.

While the sales experience at my local AT&T store seemed pleasant - I was buying a new IPhone - the aftermath was unpleasant. (1) salesman did not inform me of a $30 “upgrade” charge. Really?? I’ve had my current iPhone for five years and bought a new $630 phone (full price) and I get charged another $30 ?!? (2) Salesman added in a $15/month insurance charge which we did not discuss and I did not authorize (3) salesman added in $5/month charge which we did not discuss nor did I authorize for allowing me the privilege to upgrade in the future without having to pay off my newly purchased iPhone. I feel treated quite unethically and had to call att.com to get things corrected.

Mike was very helpful in finding a new phone I wanted and very knowledgeable when it came to the difference between the phones I was looking at as well as and patient with us. The manager offered us a great deal for a second line and when Mike had to go to lunch Francisco made sure my daughter could set up her first phone. Great experience with no rushing or interruptions. Professional and friendly staff. I also noticed their friendliness with other customers. Nice store.

I showed up to pick up 3 phones for a new group plan curbside pickup. The receipt and the techs sheet both were accurate and showed each plan at $50 per month for unlimited extra on the group plan. But on the final step the techs tablet showed each phone on an individual plan at $75 per month. It took nearly an hour for two in store techs and one agent on the phone to fix it. I had someplace else I needed to be. This was my very first experience with AT&T. Not a great first impression. That said the two in store techs and their manager were on it, they noticed the issue and then worked diligently to fix it. So good on the in store team’s attentiveness and customer service - lousy on the AT&T software system that created or allowed the switch to a much more expensive monthly cost and cost me an hour of my Sunday morning despite spending 90 minutes online with a chat agent getting the order “complete” the night before.

Staff was extremely professional, service was prompt and Francisco was absolutely wonderful. Best experience Ive had with ATT in a decade. Well done.

What a great staff and team! Jake was very helpful got us in as quickly as possible and we were well treated the whole time. Zach was our actual rep and handled everything we needed! We got everything we needed plus at his suggestion we bought a few extra items to support the 12 Pro Max iPhone. We are thrilled with our service and with the whole team at the La Cumbre AT&T store!So professional, so helpful, so knowledgeable and personable. It was truly a pleasure to work with this team. We recommend this AT&T store to anyone who needs any kind of help or purchase of an At&t product.Thank you Jake and Zach! You guys are the best!With gratitude!Katherine and Wayne

Adrian was so knowledgeable and extremely helpful. He helped us decide what features we needed and preferred so he could suggest devices that would give us the best service. When we talked to him we discovered that we could get better television for less by changing to ATT from direct TV. He made sure we got all the accessories we needed for a great deal. His customer service is excellent and rarely found. We greatly appreciate all the help he gave us.

Recently had to go in and get help with my locked phone everyone who is working at this store was so helpful and especially Zach he guided me through everything to get me back up and running!!!! Thank you Zach for your amazing customer service!! Also thank you to the young man who got me on the phone in your store with Gmail service center!!!

Jacob Mendez from the store in La CUMBRE helped me and I am so thankful to him for his help and guidance. I went there with some questions and ended up buying a new line with phone and lots of perks. I am happy with my purchase I needed someone that explains me the options so I could make my mind of what I needed. He took the time to explain me the benefits, the difference between phones and I am happy with the option I got. The customer service was over the top. I went to the store near Costco a few days back and the associate told me to come back other day I was so disappointed but I like AT&T so I went to la CUMBRE store and I am glad I did cause the customer experience I had there Was fenomenal. Thanks Jacob Mendez keep up the great job.

Tanya, the service rep who greeted me immediately 😁 went above and beyond to assist me. She is experienced, knowledgeable, and genuinely dedicated to customer satisfaction. 👍

Employees are professional, intelligent, have product knowledge, dont sound like robots reading a script, and are properly trained which is shown by their efficiency. This is a heavy trafficked store, so you may have to wait a little bit, but not very long.

Nolan was better than excellent. He understood immediately what was going on with my IPhone. His explanations were clear. He patiently answered my questions and offered unrelated guidance to improve my television expenses. Thank you, Nolan!

Tanya is wonderful! We’ve been lucky to have her whenever we come in to the store. She remembered us and is so knowledgeable about the products and services AT&T offers. She helped us upgrade our iPhones for the best deal and walked us through setting them up, which can be a headache and I’m glad I didn’t have to figure it out on my own. Highly recommend!

Very good experience. The sales rep Adrian helped me through every step and was very compassionate if I needed to look up details.

Dennis was phenomenal So was management! Nolan led me in...I felt truly taken care of. Wow, what an establishment!

This is a place to go for any ATT service needs. The entire team are with great technical skills and provide great customer services in professional way. They listen to what you need, provide options and explain in details for what you will get and expect. They put the customer need and satisfaction in their highest priority. The young gentleman help me at this store this time is named Zach. What a smart and intelligent employee that ATT has! No doubt ATT can stand out in current competitive market With such enthusiastic and professional employee and teams. Highly recommend!

Tanya Garcia’s customer service was top notch. I made sure to get her full name so I could write her a good review. She fit my mother and I in for an appointment last minute and me all set up. Went out of her way to try to find us deals on our bill and offered us fun upgrade options. When we weren’t ready to commit to anything new she didn’t push which for me personally, would make me consider adding other services in the future. She was very personable and friendly. Thank you Tanya for your help!

Adrian was very helpful. I would highly recommend him to anyone. And he has a great sense of humor which made the experience that much more enjoyable !

Tanya is the best! She has helped us now with our last 2 phone upgrades and she’s just the greatest, plain and simple. The La Cumbre store is full of great, helpful people.

It was great Adraian helped us with all our needs the man is great.so happy he was here today. Answer all questions. Great man.thanks

Great experience. Everyone was working together and the managers kept checking in on me to see if I needed anything else. Their customer service has gotten a lot better and I’m very grateful for that.

I stopped by to look at getting a SIM card for my new Netgear hotspot. Mike helped me not only get a SIM card for my new hotspot but helped me change to a FirstNet plan bundle that offered a discount for being a nurse.I’ve never had a smoother visit at an AT&T store. Thank you guys so much for getting my new account setup, really appreciate everything!

I went to the store with my wife at La Cumbre and it was a great experience. We had so many questions about the new phones and upgrading our current plan. Tanya was the employee helping us and she was very knowledgeable, helpful and patient with us, as we were so undecisive with all the options available. I recommend this store at La Cumbre for anyone that needs any AT@T services / products.Thank you again Tanya.Alan King

Tanya is awesome!! She helped me a lot. I went to the AT&T store near Costco and they do not seem to want me join AT&T because I want to transfer from Verizon. Tanya and me spent almost 4 hours on transferring. She is very kind and patient. Highly recommend to ask her for help.

Great people and customer service was fantastic. I recommend making an appointment before going in as the wait time was close to an hour due to Covid restrictions. Otherwise, the store rep, Dennis, was really patient and took the time to clarify every question I had. Easily 5-star service.

We had a short wait even though we were told 45 minutes (they move people quick). They were super friendly and patient as they walked us through different plans that saved us money overall and saved us money on the two new phones we had to buy. My parents (owners of the account) dont speak much English and they really went above and beyond to explain things to them through me as well as just being generally very kind to them. Thanks! Usually I dread this sort of thing. Wasnt bad at all.

If you decide to come to this location request Dennis Flores! You won’t regret it! He has amazing customer service and I didn’t even feel like I was talking to a sales person! He somehow managed to lower my bill, get me a great promotion on the iPhone 11, and he even got me a good deal on those expensive accessories!! I will be returning for more business and will be referring my friends and family forsure! Thank you AT&T for hiring employees that actually care about your customers !

Nolan helped me with a some what complicated situation switching over phone plans from another family members that doesn’t live here. He helped me find a phone plan that is best suited for my lifestyle and a new phone that works with my day to day needs (I don’t need a new new phone). We had to wait an hour or so for my phone number to be released to move forward, and he patiently waited and helped me as soon as I was ready. Super nice guy and very knowledgable about the products. I’ve been putting off this process for a few years, and he was able to make it painless and easy. Also got a phone case, put on my screen protector, and walking out the door a happy person! Thank you!

First time trying out AT&T and the staff here at the store made it very easy for me to switch over! Pretty excited for the new service.

Tanya is a rockstar! She helped me upgrade my phone and patiently worked through issues on my account. She was thorough and ensured I had everything I needed. It was crystal clear through our whole interaction that she is very well versed in the products and knowledgeable, which came in handy for all the things I needed to do. Nothing stumped her! Of course, all COVID restrictions were observed. I recommend requesting Tanya to assist you if you go to this location. -Lisa

I loved the customer service from Tanya!! She was very helpful and very sweet. I was very satisfied with my visit.

Nolan was extremely helpful and knowledgeable. He kindly offered me options for upgrades and extras but wasn’t pushy about it. I also appreciated his awareness of safety and COVID precautions. Thanks!

Fernanda is the best employee at this location. Shes attentive, knowledgeable, caring, helpful and really funny. Someone give this girl a raise

Adam was GREAT he was extremely friendly from the beginning of my visit offered various acccessories /researched /and helped me cancel a tablet line as well - He also updated my email address which has taken years!His customer service skills were outstanding!Super happy customer ! 🌞🐿

I went to ATT store at La Cumbre today to get some information about upgrading my phone. Tanya Garcia was the agent that help me. She was amazing!! Definitely above and beyond my expectations. Not only she has knowledge of different phones from different brands but she also has knowledge of all the plans offered. She was also very helpful with information about cellphone insurance. Whatever issue you have Tanya will solve and will help you find the phone and the service that fits your budget and your needs. She is definitely the go to person at ATT.

The best ATT store I have ever visited. The service was quick and solved my problem in less than five minutes. The customer service was amazing. I was actually thinking about switching to a different carrier but this store staff is making me re-reconsider. Thank you so much!!!!

First month being a customer of AT&T. I come from Europe and had contracts with other providers before. AT&T is doing an awesome job on customer service.Yesterday, Zach was amazing and offered the best solutions to each request (and I am sure, they were not easy ones at all).Thank you Zach

Tanya helped me with my phone upgrade and she was absolutely amazing! I asked a million questions and she made she I fully understood everything that was happening. Amazing experience and service from the La Cumbre AT&T.

One of the greatest experiences Ive had in purchasing a phone. I was helped by Dennis. He was extremely cordial and professional. I could tell he really knew his stuff. The entire process from purchasing the phone to activating it was hardly even noticeable since we stayed chatting it up most of the time. He even helped me save money by bringing up promotions that I wasnt aware of. I left this location extremely satisfied with my purchases and I would recommend it to anyone else.

Adam was a great help with ordering my new IPhone 12 pro! Also had Cesar helping out with checking to see if everything was okay. Highly recommend to everyone to come visit and feel welcome! Thanks again!

Dennis did a great job here of setting up my family with new TV service! Thank you for the savings!

OK the man that helped me was a Prince Cisco at AT&T I guess thats why Im talking to now guys great he knows his stuff we trained him well and Ill tell you what hes going to bring in a lot of business as he knows what hes doing and the basic thing is he cares thank you

The manager at the store was helpful when I asked if they had a particular iPhone in stock. The sales rep Francisco was very thorough and extremely helpful. Great experience!

Dennis helped me get my son a phone today and got me a great deal on the iPhone SE with a new line! Wait wasn’t bad and it was good service.

It was fast and no heavy sales. I told them what I wanted and jake met me at the door, listened to me and what I wanted. Asked Michael to set me up with the plan I wanted. Michael let me know about the deals that you had and helped me set up my business account quickly and professionally. I was worried that I would be in there for a long time but between Jake and Michael I had what I needed in a short period of time. I was very happy with the efficiency and accommodating staff.

Ask Adam for help, this guys customer service is on point! He helped me get a new iPad for a client of mine last week and this week he assisted with transferring all the files over. Thanks Adam!!

Tanya was amazing! She was so helpful and thorough I left feeling so happy knowing she cared about my experience being as good as possible. These people deserve a raise especially after how busy today was!

Great customer service & I was helped out faster than estimated wait time. Definitely only coming back to this AT&T!

This store is always very helpful. Nolan gave me a great deal and took his time while taking precautions. Thank you

We had the best experience ever with Mariella! She was awesome! ;) She answered all our questions, very knowledgeable and helped us to find the best phones for us. So helpful and patient! Were requesting her in the future!

I had a phenomenal experience today at AT&T thanks to Adrian! He was truly a superb help when it came to explaining the current issues pertaining to my iPhone XR in a way that I could understand and make sense of.He was also very knowledgeable when it came to all questions I had, as well as very concise in explaining the options at hand to most efficiently & cost effectively fix my phone’s current issues. I can’t thank Adrian enough for his quick, yet detailed support, and clear diagnosis surrounding my iPhone & in conclusion could not be more satisfied. Your assistance was very much appreciated Adrian, thank you!

Great staff! I was very appreciative of being asked more than once if I was having a good experience in the store.

Tanya was just amazingly helpful. I didn’t understand the tech and she kept explaining over and over. What a nice surprise to have her assist me. Steve

I had a fantastic experience coming in today. My phone as running very slowly and I had some questions about my bill. Tanya sat with me for nearly two hours to explain how we could lower my bill and got me set up with a new phone with better storage. She was pleasant to talk to and wrote every thing out so it was easy to understand. Great work.

Adrian helped me out so much! I walked in clueless about my plan and walked out feeling like an expert. Really patient with me and all my questions.Definitely make an appointment beforehand so they can attend you right away! Thanks again Adrian and AT&T :)

Long wait times but Francisco made everything clear and switched me to FN and even offered free watch! I couldn’t pass on it. Thank you

Did a upgrade today and mike was very professional and knowledgeable. He was able to answer all my questions. I would recommend this store to everyone.

Dennis helped me switch from T-Mobile over to AT&T with ease! I’m very happy with the service and glad I made the switch.

One of the best experiences ever! The phone I ordered online wouldnt work for an app I needed so Adam took it back, gave me a new phone, and was even kind enough to take the original phone I ordered back to the post office since I told him I cant because a family member is having a baby and I couldnt risk going inside the post office and being exposed to Covid. Going above and beyond! Thank you Adam!!!

The manager cesar was very helpful and was able to fix all the issues I had and answer all my questions about my bill

Fernanda was very helpful, I was locked out of my phone and was able to help me restore it!

I was helped by Dennis here. He helped me set up my ATT TV and made the process very seamless!

Adrian helped me and my family out. Made it really easy and simple. Easy to talk to and generous. I would definitely come back.

Awesome service! Dennis helped me add some lines to my business account and it was a quick and easy experience.

Thank you Francisco! You answered all my questions and helped me establish my first phone line at AT&T. It was an overwhelming experience but you made the process simple and understandable. Thank you for your help and for the great customer service.

I went in and had an appointment with Fernanda and she was awesome and very assertive and helpful with all my questions. I walked out with my new phone and very happy with my visit. 10/10 recommend asking for Fernanda!

Adrian was very helpful and made sure I understood my bill when I got my new phone today!

Was able to get help with trading in my phone as a walk in after a bit of a wait. Customer service was exceptional and Francisco was super helpful and informative!!

I went in today looking for key information on a new device and Jacob greeted me at the front door with great attitude. This store is very professional and very COVID precatious. I felt safe making a trip to this store.

Adrian aka Superman was so helpful! He is knowledgeable, professional, engaging and an excellent communicator. It’s been my best experience ever at the ATT store. Thank you Adrian!

Tanya was great. She explained the various plans available and got me a very reasonably priced package that fulfills my needs and saves me money. I enjoyed working with her.

Adrian was very helpful and friendly when I needed to add a new line to my plan. He offered good suggestions and had me in and out of the store in very minimal time. The store itself was very clean and the rest of the staff seemed friendly and knowledgeable as well. Overall it was a great experience and I recommend this store over others that I’ve been to.

Excellent service and communication! Ask for Tanya: knowledgeable, helpful and patient. Knows products and options: explains clearly.

Adrian was super helpful. Let me know about offers I wasnt aware of and helped troubleshoot some issues. Would highly recommend working with him.

My experience at the la cumbre att was truely amazing. Adam Saghafian Was extremely knowledgeable,, patient with my questions and completely helpful with all my att technical support... thank you att @ la cumbre Santa Barbara ca.

Francisco was very helpful and set up my first iPhone! Thank you for your patience

Really helpful and kind employees. Dennis helped me with the technical/service issues I was having with my phone. Highly recommend coming to this location if possible.

Upgraded to my new iPhone 12 pro max. Tanya was a dream to work with. Very detailed and very safe. Thank you!!!

Needed to replace a lost phone asap. Waited for a rep outside & then was called in to sit with a rep. She was very pleasant and we sat across from each other with precautionary measures. I was able to get an upgraded phone which was in stock and the necessary accessories. This was a very good experience. I recommend this AT&T store. Many of the Goleta reps were there as well as that store was temporarily closed. I was told it should be reopening tomorrow.

Would’ve given negative stars if it had been possible. Time and time again at this store I have had a combination of poor customer service, and or unreasonably long lines, and or the Self-pay machine is down.The store in Goleta near Costco is far superior to this one

Today’s date 6/1/2020. I’m at the Santa Barbara Store in La Cumbre Plaza. My last 2 experiences here has been my very Best ever and I must say. Thank you. Richard has been helping me and has explained everything perfectly and has helped me so much. I have a new found love of ATT. Honestly this young man has gone through everything and has helped me so much.There is also another man here that helped me out last week when my teenager broke his phone. Cesar kept me safe by help to show me how to make a claim online so to not go into the store.Things have changed so much here at the la Cumbre store. I feel like I am a valued customer.

Adrian was amazing and took his to help me out with getting new phones and accessories, and lowered my monthly bill. Awesome customer service!!!

I made an appointment and was seen quickly by a representative. Mike and Jake were very professional and helpful.

Tanya is fabulous. Being clueless technologically, I need all the assistance possible and she provided more than that. Be careful with her mask because all one can see is these unbelievable eyes!

Michael was so helpful and delightful to work with. He answered all my questions, hooked me up with First Net, got me accessories I wanted and helped me transfer to a new cell. He went above and beyond. Thank you for the great experience!

We are long time customers— Excellent service and knowledge of products was provided by Adrian Tapia. We appreciated the fast and efficient upgrade to two phones and checkout process went well.

I came into the store last night around 7pm. Zach and Francisco both went above and beyond to make sure my phone was set up to its very best and fixed the charging port on my grandmothers phone. I was also there for an upgrade through the Next Up program and did my first trade in. Zach was so helpful and very patient !! I LOVE my new IPhone 11 Pro! I will definitely be back for all my cell phone related needs! Thank you :)

Great service from Dennis! Very helpful.

Great service and the staff is very COVID precautious. Their way of handling the pandemic is much better than a lot of other retail stores around.

Zach is an absolute rockstar. Not only did he assist me with my phone purchase and convert my antiquated plan to a current, more favorable one (which, procedurally, was no easy task), he did so while being incredibly patient, helpful, and honest. Because of Zachs excellent service (the manager and surrounding employees were all very hospitable too), he transformed what would ordinarily be a daunting task into a very enjoyable experience. I really appreciate this level of customer service and would highly recommend both Zach and this store.

Fernanda is the best! So beautiful, kind and smart. She helped me save money on my bill. Can’t wait to use my new AT&T tv!

This location is run by a very knowledgeable and thorough team of people. I was impressed by how well they worked together, and how they answered all of my questions and helped me service all of my devices. They each had a great attitude and I truly enjoyed working with them.

Zach made changing out my phone super easy. Easily best experience at att I’ve ever had

This place was amazing! They received us super fast didn’t have to wait a lot. The environment was nice calm and peaceful. The stuff was nice and good to talk to and not just about phones. Enjoyed my visit and would totally recommend my friends and family!

Adrian “Superman” helped me swap my service and activate my new business account swiftly and professionally, saving me time and money. Highly satisfied.