Birthday gift for my wife! She loves Tiffany but what woman wouldnt. Guys put a smile on the one you love and get them a Tiffany box with the white bow!!

Since I bought my first piece of Tiffany’s in 2006 at this location, I have been many times for service and have to say this is the most respectful experience I’ve ever had. Andre Seperghan in particular is the most thoughtful, respectful and compassionate Tiffany’s representative. Tiffany’s has helped me create custom pieces over the years and each one means so much - all the customization has been done through this location. (I’ve shopped at Tiffany’s all around the world and this location is the best.) Regardless of my appearance, I have always been treated with dignity and respect here. My mother (who was in a wheelchair) always received the most respectful and courteous treatment here as well. This location represents the integrity and prestige of Tiffany’s - they are busy for a reason, and their customer service is worth the wait. (The new location is gorgeous as well.)

Very helpful and knowledgeable representative who helped us with engagement rings and wedding band! Hugo had good knowledge and helped us select the right kind of rings.

Very nice, new store looks great! Leanne was a great help in the shopping experience.

Very disappointed with the results! I took my Tudor vintage watch for repair as it was running slow, adjust crystal cyclops and take picture of the movement after been serviced.The quote to get this done was very high, but I decided to go ahead and because of the price I paid for it I was expecting great results. However, the movement seems to be running good but they didnt adjust the crystal cyclops and didnt take the picture of the movement. My advice to you is to look elsewhere if you need to have your watch for service. You may get a chance to get lower quote and better results.

This place is very busy on weekend and you need to grab a staff for help otherwise you will be waiting forever. Service is good and the staff was able to help me buy a new wedding band which I lost during rafting trip. ( never wear ring for rafting trip)

Leanne and Alex provided fabulous service. A great experience!

I’m frankly shocked and outraged at the service I just received. The store had around two couples and 3 people browsing and I waited 20 minutes with no service to even ask if I needed help. I tried to ask two consultants that were standing around saying I’d be helped soon with an attitude. I was so upset I decided to get it at another store. I only needed to pick up a necklace and was wearing casual clothes while last time I was carrying my Louis Vuitton purse and was immediately helped. I didn’t expect such judgmental and disrespectful people. I recommend you go to another Tiffany location.

There is an old Chinese lady who works at this store very POOR attitude The bad attitude ruined the reputation of this brand. I have shopped in this store more than 10 times, but this is the first time for such a bad service.

The employees of the store need to be trained not to be judgmental. My son in law went to pick up Jewellery that he had ordered in casual clothes. Instead of asking him how they could be of service, the employee said “ I think you are at the wrong store”. To which he answered “ I am at the right store, I am here to pick up Jewellery I had ordered.” How very disrespectful. This kind of behavior can lead to law suits. The owner needs a wake up call before his employees mess with the wrong person which could cost him thousands for his staff portraying lookism.

No good experience today. Sales lady didnt really wanted to help us. Get the feeling she just us to pick and leave. Maybe she was reason no line today. Anyways not good experience today.

Some of the sales associates at this Valley Fair location are extremely knowledgable, attentive and kind, however, if you dont look wealthy to a lot of the sales associates theyll treat you like dirt (as with most of these high-end retail places). Considering Tiffany & Co. has sterling silver items that are more fairly priced (and still regarded as expensive gifts to a lot of people), youd think theyd be a bit nicer but no. Maybe the sales associates and directors are just too busy pining over the fact that theyll never be disgustingly rich like their classist, capitalistic vip clientele so they just pretend like theyre better than you to compensate. Have fun in your outdated powder blue store and your ill-fitting suits!!

Jose did wonderful service for us! Lots of good collection.

Disappointing that the shop was empty and they wouldnt let me look without an appointment

Great service from Hugo. Helped me out from my phone calls about setting up an appointment to the in store service itself. Store is amazingly kept and you are treated very kindly.

Love the jewelries here. Thanks my husband who introduced it to me ❤

Thank you Mr. Lopretti for helping me with my Christmas purchases. As always, Tiffany Customer Service is spectacular and extraordinary!

Very nice service.

Diana was very helpful and had my order separated and ready for me when I arrived. In and out in no time.

Great customer service every time we visit to look or buy. Jewelry servicing area is also outstanding. They are always so helpful and bonus points for being so kind to my 2 year old son. He loves when they give him apple juice.

They would rather assist someone who dressed like the mall is prom than someone in jeans who was sent over from the P.A. location.When I complained I was told they had an appointment. However an older man, who had been waiting longer and also dressed for a mall trip, became upsets because he really did have an appointment. After an eye roll that could rival a teenager the employee let us all in.

Always a great experience to buy there

The lady at this store was very helpful and kind. Will go back to this store for another addition of T Wide Ring soon!

Everyone at Tiffany & Co was so wonderful! They were knowledgeable, patient and helpful, answered all our questions, flexible with appointments and so kind and personable. The price was the best around. They helped us custom make the ring of my dreams and even gave $100 off and a free appraisal! We loved Tiffany & Co!

Very beautiful store. The staff were very friendly and helpful. The jewelry was beautiful.

We bought a pair of earrings from here. The sales person was extremely nice and helpful in showing us the different pieces. He also went above and beyond and gave us a bottle of champagne when he got to know that its a birthday we are celebrating! H.Jun thanks for helping us buy the perfect pair.

Customer Experience professional Vicky Tsai (she gets 5-stars by the way) provided an exceptional purchase experience. Her customer engagement and the signature pearl necklace I purchased were commensurate with the Tiffany & Co. Brand. The warm and friendly acknowledgment I recieved as I was exiting mitigated the off-putting CAN I HELP YOU as I entered the store. Which is the reason for a 4-star overall review. Lets get to work LV ensuring Tiffany & Co. remain a benchmark luxury brand retailer.

Amazing lost a ball on my key chain Ive had for a yr. No questions asked her you go have a great weekend. Love the customer service.

Really big really beautiful store and fast service super fast service

Customer service folks in cleaning are repair are great. Floor staff were not particularly friendly or helpful. Couldnt get service at the counter so we went to Cartier who were great so we bought over there.

Walked in to inquire about a specific item, but was largely ignored and brushed aside for other customers when looking for help. When the lady behind the counter finally turned to me, she was pretty dismissive and unhelpful. The man near the front door was nice though.

Bad customer service, wont visit again.

Very friendly staff. Had my Tiffany ring cleaned. A free service they offer.

For the past 5 years or so, weve been to many Tiffany stores from Paris, London to this horrible poor excuse of one in Santa Clara... Weve decided to never shop at Tiffanys again.Santa Clara locations: From the snotty and rude service department, to the rude and inexperienced short asian lady named Chloe to the store manager named Brian ( that I tried calling back twice through their corporate, it seems phone tag is an experienced game he likes to play)I will not even begin to describe the classless, ruthless, Walmart type service here.Cartier is the way to go. Tiffany is the new Forever 21!!

I had an excellent experience with sales representative Annie. I was wearing my casual clothes and I wasnt treated any different. Really good shopping experience!!

Great place to keep the wife happy. Always excellent service and really helpful.

Overall still good. Classic designs. Even though items are usually mass produced, difference is they pay attention to final quality of the item and presentation.

I went to this place to clean my Tiffany necklaces. I had two cleaned and it took one and half hours. My necklace looks bright and shining after cleaning. Pleasant service.

Ive been a customer of this brand for many years. 3 months ago, the clasp gave out on my Ruby bracelet - after quite a few years, I paid for the repair. Then last week, the new clasp gave out - so suddenly, completely opened and wont close. Anyhow, I brought it back to get it fixed again. The associate who help was the least friendly person I have encountered. She has all of my information but yet she asked for me to spell out all of the information because according to her, this new work order doesnt have any of the info pre-populated. I wasnt looking for an overly friendly experience, but as a customer service person, she should at least try to appear like she enjoys her job to radiate a positive energy to those who was interacting with her. The recent quality (or lack thereof) and this type of customer service will impact greatly on my buying decision for my next collection. It probably doesnt make a difference to this store, but for me, it does.

Limited selection. Could have more considering the space available. They did clean my wifes ring though in a short time ...

Excellent service, the staff addressed my concerns promptly and professionally. Will be a life long customer.

This place is the reason I had given up on jewelry for goods!! Its every girls dream to be given a blue box in a blue bag. I was no exception. After enough talking, nagging and what not, I and my bf went into a Tiff co. store at VF. I already knew what I want and my plan was to try it on and maybe some others for future purchase, figure out my size and purchase it.Came to my surprise, I was completely ignored and looked down by all the securities and sale associates. I had better customer service at bath and body works! I literally tried to talk as loud as I can to my bf to hint that I am going to buy something here today, no one seems to care. I made my way out and never come back ever since.After that, I made extensive research on why Tiff &co and jewelry in general are so expensive. And girls, you dont wanna know the truth. Diamonds are only expensive because there is a monopoly company who owns ALL the diamonds in the world. They determine the price. And hey, if women agree to pay, why should they lower it down? As for why Tiff& co is so expensive, its just a brand name thing. The same reason LV is expensive. Clever marketing. Gold is expensive because it is in fact a rare metal and has many awesome properties chemically. However, its extremely overpriced here at tiff&co compare to other jewelry places. I mean metals are metals, you only pay more for the name and probably the big commission these douche-bags are getting from the sale. You can get your jewelry customizedly made for you for a fraction of the cost here so dont say its for the design. Bottom line, dont burn your hard-earned money on them!Oh well, there goes my blue box and blue bags dream. I never wanted a single piece of jewelry ever since then. So I guess my bf should thank Tiff&Co here for the experience.

Top-notch goods that was my favorite until they went strongly anti-Trump. It was bad enough when they stopped selling rubies a few years back.

The staff was very helpful and easy to work with.

Unlike other places, staff doesnt pressure you to make your purchase. they encourage you to look around as much as you like.that being said, its Tiffanys and really really expensive.

Extremely rude SA. I’m not sure her name but she is an old white lady. We were looking for a pink diamond wedding ring, I guess too bad we need to get one from HW then.The old white lady was extremely rude, she said we probably need to wait till every sales are done with their customers. In a very racist tone too.

Tiffany&Co.Their employeeyggfs are also very helpful and friendly. They had a much better selection than the Tiffanys in Palo Alto. They found what I was looking for and were very patient with me which means allot.

Who wont love it here? We were really well looked after.

Heather helped me with my purchase today! Such a sweet gal. Very pleased!

Tiffany is simply Tiffany. Class with price.

Love to shop here

Its Tiffanys!! Y world you go anywhere ELSE

Such Lovely and exquisite rings

The best jewelry

Too expensive lmao

Pick up your own decoration.

Excellent service

Love you guys!!!

Beautiful store

Mediocre experience...

Thanx to Nancy...

Friendly staff

It is very classic

Tiffany & Co does not need recommendations.It seems that only here the receipt for the purchase is carefully wrapped and put in a small envelope.

Arriving and always having first-rate service is appreciated 💖

Excellent service