Teresa and Neil were super helpful in setting up everything. All units here are pretty much drive up units. Hence the units are easily accessible. Instructions provided were very clear and Teresa helped set it up pretty quick! Five Stars!!

Great location for storage and professional staff. What i don’t like is that the storage facility is not secure. Too many thefts in this storage areas where the thieves cut the lock or cut the entire bracket where the lock goes. Hence no storage unit is safe . Ask the Santa Clara police station for a report of break-ins in the storage and you will be surprised. Staff is nice, friendly and helpful but it seems the management doesnt care about its customers . For the high rent they are charging customers, they should take extra measures to prevent break ins. Our unit got robbed and the thieves cut the bracket where the lock goes and took away most of our belongings. It was a nightmarish situation for our family.

Easy sign up that took few minutes on the phone. Brian did a fantastic job. He was super helpful and explained everything clearly. It was easy to sign the contract via the email so got everything done quickly. I will highly recommend Extra space storage. These guys get the job done quickly and efficiently!

Unit was broken into, but I was notified immediately and Neal Gallegos was awesome in dealing with this...super nice, professional, and accommodating under the circumstances!

Well, the only reason for -1 star is because the web page for this storage facility leads you to believe that you need a special lock so that you will purchase theirs when in fact you really can use just about any lock you want. Other than that, the facility is rather large and even though its not 24hr access, the hours of operation are pretty reasonable. The staff was somewhat friendly and accommodating. Dont trust Google maps to be accurate when it says where it is when you arrive otherwise you will pass it.

Great experience at this location. Teresa and team are great. Clean and convenient location. Very positive experience.

Teresa was a great help showing me to my unit and also was very direct on the information I needed. The whole process was simple and painless!

Very friendly staff and easy transactions. I just recommended this Extra Space Storage location at 1700 Dela Cruz Blvd to my coworker planning to store his car too.

I would highly recommend extra space storage - they are professional, very helpful and great to work with. I came across a few challenges when cleaning out our storage unit and they helped me resolve them quickly and with a nice smile!

Teresa was very helpful and got me the right size for what I needed the storage unit for. Even suggested I getting insurance. It was a very nice experience and I will recommend this place to my friends.

I was surprised by the cleanliness of the Santa Clara location. They provided a lock and made the rental transaction easy for me. I like that their gate hours are 6am - 10pm. That made a difference for me when looking at storage facilities.

Amazing experience ! Place is clean, safe and well kept. Customer service is amazing this is definitely the best storage unit I’ve used would highly recommend.

This place is amazing to store your things. The office is very clean and the process is quick and easy. They have drive up units so it’s very convenient.Liz the assistant store manager is amazing, she’s super friendly. She goes above and beyond for customer service. We asked to have the dumpster open to throw in some boxes and she insisted to take them herself. We really appreciate her help, you don’t encounter this kind of customer service anymore.I would greatly recommend this place 10/10.

Outstanding Customer Service! Was able to secure, setup and pay for a large storage unit on a Saturday 1 hour before closing because we needed the storage this weekend (and they were closed Sunday). Both Brian and Neal rock!!! Made the process easy, smooth and were a joy to work with. This is why I’ll always choose Extra Space over other storage facilities.

Unit was safe and secure. Changed passcode to gate which made it difficult once to get in but besides that staff is helpful and quick.

Brian and the Extra Space Team were very helpful and professional. They helped me with last minute storage needs. I would definitely recommend.

Anthony at the front desk from the beginning of our experience to the end was very kind! Place was super clean, I feel at ease working with him and Extra Space knowing my stuff will be safe! Five stars to Anthony, thank you!

Super friendly staff & managerReally clean propertyBest access hours around!By far the best storage facility Ive found!

Very clean, well-kept facility with great access hours and a very easy rental process. Teresa and Neal are very kind and helpful.

This storage facility is the best storage space within Santa Clara. Elena who works at the desk is absolutely amazing and was extremely helpful when I was moving out my daughter from Santa Clara University. When we arrived my daughter was hesitant about the size of the storage unit and was afraid everything wouldn’t fit, but Elena assured us that we would be able to make it work and even offered to assist us to stack the furniture. At the end of the day everything did fit, so thank you so much Elena for encouraging us! Not to mention this storage space is super close to campus so all students from SCU should definitely use this storage space when moving out and storing all of their furniture when moving back home for Summer! Great prices and great customer service, shoutout to Elena 😊🎉

Very clean and easy to access facility. Brian was a great communicator and explained everything perfectly from how the facility works to even showing me to my unit.

Teresa was great had all the information I needed it was a no-brainer

The employees at Extra Space Storage have been very helpful. They made the process very easy, helped me get the needed storage at a competitive price and sent me all the needed info hassle free. So far everything has been great, storage hours are perfect and the location is always maintained very clean. Very happy to have rented my storage from them.

Just graduated college and ESS had a perfect sized unit reasonably price for me.

Neal Gallegos and Elena assisted me with picking out the right storage for me and my company assets. They were both very friendly and helpful. We’re very grateful we found the right storage company that will suit our needs.

Great customer service and clean place.

First Time Customer Here! And I Gotta Say.. Im Pretty Impressed On Their Customer Service Skills & How Super Friendly They Were. I Highly Recommend Renting A Storage Unit Here If You Need To Move Your Stuff/Store. Ask For Neil & Liz ( AWESOME PEOPLE) # FACTS!!!! 😊 *Trust Me You Wont Be Disappointed YaLL!

Super clean facility and the staff was friendly and helpful. Lots of options to choose from for space. I have recommended them to friends and family.

Took a tour for a storage unit since we are downsizing. Not quite what we were looking for but the woman who helped us was AMAZING! Liz was one of the most personable people I have come across in a long time! Thank you

My husband and I were looking for a storage unit and were referred to this location. When we arrived, Josh explained to us that due to the state health order he could only have one person inside the office at a time. We didnt have to wait long as he finished with his other customer fairly quickly. He showed us the unit we were interested in and was very transparent about the pricing and fees. He even went as far as to look for any better deals he might be able to offer us. He made filling out the paperwork really easy and answered all of our questions. He was funny, easy to talk to, and provided excellent customer service. Overall a really great experience!

My stay at this Storage Facility was very Good. The Location is convenient and reasonably priced. The staff were friendly and helpful. Having 2 garage doors on my unit was very nice. I will recommend this place to friends & acquaintances. Thank you.

Friendly staff, very clean and affordable. Would recommend to anyone, definitely deserves 5 Stars.

Very accommodating and helpful when trying to find the correct size storage unit.

Elena Neil, super friendly and helpful. She gave me a free pass to get in

Great storage place. Staff is always so helpful.

This place is awesome very clean & well kept . And the staff is outstanding the lady that helped me her name is Elena super nice was very good in helping me with all my questions excellent customer service. Will definitely recommend this place.

So far so good. Big shout out to Josh!! I really appreciated the customer service I received from him. He happily answered all of my questions and put me at ease with the leasing process.

Even though we weren’t able to rent, the space was well kept and the young lady helping us was so knowledgeable! We thank her for all her help! For sure sets the standard for what we are looking for in a renting facility.

Today I rented my second space at this Extra Space Storage. I received excellent assistance from their Manager, Jerry, in order to see what spaces were available and how to get one as close as possible to my current one. I wanted a larger one than was available and he agreed to notify me if one comes up. This is about the fourth time I have rented short term storage from this location, and I have always been satisfied with the facilities and the way I have been accommodated by management.

This location has a very friendly and helpful staff. They made the whole process easy.

The web rates posted on the website are completely misleading and theyll actually charge you much more. To actually get a unit youll need to pay a monthly insurance for whatever reason, and they will raise the monthly price multiple times without warning. I would recommend staying away from this place and looking for a better one even if it may be further away.

Elena hooked me up got a 10x30 for under $60 for 1st month. She was very knowledgeable.

Super easy start to finish. Easy to rent online, easy to locate, gates, units, every worked perfectly .

Would highly recommend this storage space. professional staff and reasonable hours. Price is competitive and located in a safe area. Also conveniently to all the major freeways

What a peasant experience. Ive never rented storage before and Josh made it all very easy and simple. I had a scheduled a visit to see the storage space itself because I wasnt quite sure if a 10X10 would work, and upon arrival the place was clean and inviting. Josh met me at the entrance and completely accommodated my request to see the space and take a short video/pics. The fact he went above and beyond to help me secure the last unit is invaluable. It may seem like no big deal but when youre injured like myself and location matters this is huge. So, thanks again Josh. Youre very much appreciated. 😊

Used this storage place for many years.

I was in a rush to find a storage in a small amount of time and luckily they responded really fast and were able to get it done. Liz was the person I had the pleasure of speaking with. She was very friendly, knowledgeable, and made the process really easy.

Great team, very friendly and responsive! The storage we rented was good and as advertised.

Moved out today because I am leaving the area. If I wasnt, I would have kept my storage forever. Great place, friendly people, and nice clean facility!

We had a large unit at Extra Space storage. The location is awesome, very easy to get in and out of when we needed. Hours are great and managed really well. We would go back if we needed another unit.

Top notch service and had all the answers.

My experience was very good. The unit was clean. If I’m ever back in this area I will definitely use them again.

Liz is my go to person there. She is awesome and goes out of the way to accommodate you.

I wish I had found this place a long time ago and been spared the agony of dealing with their competitor public stressage. Where do I start..everything about Extra Space Storage is MUCH better 1] The units have LIGHTS..what a brilliant idea, you can actually see in your storage shed at night, any time at all, just like a room in your house 2] the sheds are immaculate, well-taken care of, doors are smooth 3] this location opened until 10pm, one hour at least over da udder guy, which really makes a difference in that you can actually use your storage shed during the week, not just on weekends. You will be glad you made the switch :}

I have had an excellent experience with Extra Space Storage. Josh clearly listens to my familys needs and works with me to get the right solution. Hes very responsive and helpful. I certainly dont feel like just a number to this business - Josh is wonderful!

Josh was excellent to work with, he made sure my family and I were prioritized when we were looking for a place to store our travel trailer as there were only limited spaces. And made sure we had a corner spot like we asked for. He explained everything clearly on the phone and made it quick and easy. Thanks Josh for your help!

Over the top helpfulness and an eagerness from the staff to go the extra mile.

Josh was great to work with. He made the process so easy and was conscious of our time. We appreciate the detail and time he took to walk us around and explain in detail the process. Thank you.

I just cant say thank you enough! Beyond helpful and professional during very difficult times. I am hundreds of miles away and needed to figure out lease, paperwork, gate codes all while the office staff was working one day during shelter in place. They were so helpful and reassuring. Thank you. Unit worked out and our 800 mile one day round trip/ dorm move out was easier because i had this storage all in place.

Customer service was great! The only reason I’m giving 4 stars instead of 5 is that we experienced several computer glitches during our transaction which resulted in my having to repeat information 3-4 times. Also the contract documents are not compatible with an Apple iPad so had to switch to a PC to be able to sign the actual lease contract.

Easy to rent and great prices. Good customer service. No code needed when departing but area seems well monitored and is really close to airport and Costco.

Super friendly and helpful and got back to me immediately to set up the rental remotely so I could access the space at my convenience. Thorough in their explanation of the contract over the phone - hopeful once I arrive that it will be smooth sailing but they assured me they are around during office hours and can assist me if there are any issues.

Liz was great! Thanks for your help.

Josh was awesome. It’s hard to find customer service like him in the Bay Area. Super friendly, was very transparent and proactively made sure my move would run smoothly. The facilities are very well kept and a great price. I’m tempted to move all my storage/warehouse business here!

Excellent customer service, and best prices in the Bay Area! I recommend this place to anyone looking for a storage unit.

Josh went above and beyond helping us out during an extremely crazy time. Fires/Covid caused a lot of issues and he went out of his way to make sure we were taken care of. I highly recommend this place!

Josh and the staff at this facility in Santa Clara are simply wonderful. He helped us in storing our sons car at the place for over 6 months even though we live in Florida. Always helpful and super responsive.

Josh was a Stellar guy to deal with, so was the manager Neil, we called at 4:30, showed up at 4:45 and unloading boxes by 5:15. Affordable pricing, Clean site, conveniently located, super Courteous folks to deal with, I’ll give 5 stars all the way around!!Store with confidence

This location is great. Its easy to get in and out of and all units are at ground level so you dont have to wait for elevators or transport your items down long hallways. Employees took extra care to ensure I wasnt charged for portions of the month when the unit wasnt occupied at the end of my term. Josh and Jerry were particularly helpful throughout the time I stored my items here.

Great service! Josh was helpful, courteous and went out of his way to get us the right storage. We are repeat customers and were not disappointed!

Great customer service.

Rented a storage spot for a few months and they are definitely clean and accessible. I had a rough few months due to injury, but they made sure my belongings were safe and was at an arms way to provide assistance. Big ups to the office team for all of their help and understanding!

I have rented a storage unit at this location twice now. The property is secure and clean, and the staff and management are friendly. Its also in a great central location just the right distance from downtown SJ, SJ airport, and Santa Clara.

Josh who helped us was super helpful detail oriented and efficient.He made the whole process of renting space seamless

Josh was very helpful with setting up the rental of a storage unit. More than that, he went above and beyond in helping me close out my storage unit due to the fact I’m an out of state customer. I’ll definitely be back to this location for future storage needs.

Josh was the man! Great customer service and went above and beyond to help me out with my storage needs. Would highly recommend Extra Space Storage!!

Neal was really nice, polite and truly interested in finding me a good affordable unit. He listened to what I felt I needed and showed me several units. He held a reservation for me as I wasnt quite sure. I called my current storage place to find out how big my unit was. Realized that what I thought I needed was a lot smaller than what he had showed me. I called him to cancel and he was STILL very polite! I felt I really needed to acknowledge him for the total pleasant experience! Thank you Neal! You are a gem!. Linda

In the year and a half Ive had storage here, theyve raised the rate three times. First one was only after a couple months so dont believe the web rate because it doesnt last long. It went from $99 to $140 in a year and its only a 7x10. After loading my Uhaul to move to Colorado, I didnt have enough room in the truck to take a couple empty cardboard boxes, a broken tv, and a broken printer to a dumpster so I figured they would just throw those away for me. Theres a dumpster on premise that could totally fit those tiny items, but after trying to close my account, the manager claims they needed to hire a moving company to dispose of those items. Five items of which three were empty boxes?!?! Really?? To sum things up, Im in Colorado now so I have to get a friend in San Jose to go out of their way and drive over there. They also charged me another $140 for an extra month. Ive also tried calling them over the last month and nobody has picked up the phone. I know its post COVID, but your hours online say youre open. Thanks for the headache Extra Storage.

Omg!!! The assistant store manager, Josh, is awesome. Super friendly and willing to make sure your needs are met! I witnessed his actions towards other customers prior to going through my process to start my lease due my unit. I highly recommend Extra Space Storage. Large facility with great deals on their large selection of units. Also theyre super clean.

Josh is super professional and patient. He was able to answer all my questions and advise. Would highly recommend:)

Great customer service! Josh walked me through every step and explained everything. Making the process quick and easy.

Had a great experience working with Josh from Extra Space. I didnt know a storage unit manager could be so helpful. A prices were very competitive to boot. Highly recommend!

So far so good. Josh was very helpful in providing information on different units and the trade offs with each configuration. He showed 3 units and gave us the breakdown of the contract and how insurance works. The facilities seemed clean and well kept. Thumbs up!

We just closed out our storage unit here that we had since 2009. What a great experience, its conveniently near our home so I was able to go over and back in 15 minutes when needed. The staff was great throughout the process and repeatedly thanked us for our business once we informed them we no longer needed the space.I also wanted to mention Chip, who was working in the office today when I checked out. He appeared to be working the office alone even though Saturdays can be busy. He was helping a young couple rent their unit but he acknowledged me very politely and apologized for the wait as he helped them do their paperwork. I had plenty to do on my phone but I watched his amazing customer service skills as he made what can be a dull process actually enjoyable for them! When it was my turn he gave me 100% of his focus and we had an enjoyable conversation as I closed the account. He genuinely took interest in how our move was going and wished us a safe journey when we move. His politeness and the energy he puts into his customer service is amazing!This facility is convenient, reasonable and very clean. In 8 years weve never had any issues or trouble. I highly recommend this facility and probably other Extra Space Storage centers, but if youre lucky youll get Chip as your sales associate and youll thoroughly enjoy the process!

We were looking for a storage unit and this was our first option but a gentleman (Neil) was very rude to my wife and myself in several separate occasions. We tried many times and even show up at the unit to take a look and every time he was rude making us think if there were better options as we didnt wanted to have a headache every time we deal with the awful customer service. Thanks to that we found a much better space, bigger and cheaper and didnt force us to pay for insurance either.

Neal is very Professional - Extremely Extremely Proficient and Has a Positive Friendly Attitude.

I worked with Josh in Santa Clara on another unit we rented. He was great. Friendly and very helpful. The e-registation is fantastic. No need to waIt in line. We registered, got our unit and were able to move right in. I would recommend this facility to anyone.

All I have to say is that Josh D is hands down the best customer service representative that Extra Space Storage In Santa Clara has!! He is the breath of fresh air that the office needed. We were about to part ways with our unit after 5 yrs and thankfully Josh listened to our concerns and found a solution that satisfies everyone! 😊 So Grateful for all your Help!!

I’ve been with them for years and recently upgraded to a larger unit. The drive up ability makes it very convenient. Josh up front is super helpful and really values his customers!

Josh really took care of us. He was able to find us a bigger storage unit at a lower price. Great guy! Recommend !

Josh was great. Awesome service. No issues and a great price! Best cost for a 10x15 drive up unit I could find!

I worked with Josh today to lease a 10x10 storage space. Josh took the time to find the best space to meet my needs, ensure that I was getting the best deal & actually moved my reservation to a space that was easier to access. Josh is a fountain of knowledge and goes the extra mile to make your experience a good one- I felt very supported throughout the process!

Signed up with them right before the start of the pandemic and they have been great!

The unit we got is exactly what we needed. Josh provided excellent customer service by answering all of my questions and quickly processing my agreement. Thanks Josh!

Josh was fantastic! Super speedy, great customer service, fluent explanation and overall great experience! Would definitely recommend to my friends and family!

Coming here super stressed out for personal reasons Josh the assistant manager was super helpful and made this a easy and actually enjoyable. Never did I expect this customer service a storage facility having rented previously at other unnamable locations. Thanks Josh! You are really awesome and appreciate all your help. You have no idea!

Very easy from the start! I reserved my unit online at a great price and went down to fill out the paperwork with Neal at the De LaCruz location. He was very nice and and got me in and out in less than 20 min. Also a big win in my book is that the access ours are so much better than other storage places. I recommend Extra Space Storage!

Josh was very kind had a lot of patience with me and he helped to find what I was looking for,,,, very professional 🙂i recommended 100%

Getting set up with a unit was very easy, called last minute and Neal was helpful and kind enough to explain everything involved in the process.

Josh Dandridge at the Santa Clara, Del la Cruz location was the most helpful person I have ever had the pleasure of working with.Josh took Was so helpful and personal only if everyone in customer service could treat there guests this way. I will be here for a long time .Thank you Josh!!Gaston Daugherty