One of the largest U-Haul store I have ever visited. We ordered online and went about 10 mins earlier than the pick up time. There was a short queue and we were answered promptly. Although the pick up order was not ready, it was quickly put together and we were out our way. The people were good and we found everything we needed. They have plenty of shipping boxes and other items.

This Being John Malkovich nightmare of a storage unit… 5 ft tall crawl spaces with regular sized units above that are only accessible by rolling staircases 🤨

Fast efficient, lots of vehicles. Also storage units on site.

This Uhaul location has everything you could need for a move. Weve been getting all the boxes we need for our move here. First trip was book boxes and some smalls (and tape). Last trip was more book boxes, some smalls, mediums, larges, ex. larges and more tape and labels, plus bubble. Next trip will be for wardrobes and dishpaks.The employees were very helpful, especially Alex who help load a rather large amount of things in my smaller car.The hours for this location are good and convenient.

Good facility good customer service they let me lapse for over 8 months in pandemic and didnt charge me any fees. The price is more than reasonable. FYI if youre a floor to ceiling type of stuffer, most are low height units. 66 approx

Nice establishment. Huge. I guess outdoor units accessible 24 hours. I think.

Never NEVER go here if you are in a.rush to rent. Nothing happens quickly here. That said, the equipment is newer and in better shape than most U-Haul locations

Huge place, nice and clean and well organized. Employed are helpful, especially Alex. He was so helpful and very efficient made things SO MUCH EASIER for me and I was exhausted. Alex just handled it, so I didnt have to think I was too tired to think lolol. He has great follow up and excellent customer service. Idk if he is a manager or not....if he isnt he should be, if he is a manager I can see why.Thanks U-Haul

Convenient late night drop off. Large inventory. Helpful staff. Is a good experience everytime I use there services. I used a trailer to haul another car and many rental trucks

Do not use this for storage!!!! We have had the worst experience trying to retrieve our storage. We’ve wasted hours, first on hold trying to make arrangements. Then we drove all the way down from tahoe and had reserved a day and they didn’t tell Us anything about when they were putting the boxes back. We came before they closed but they had already put our box back without telling us. Then we made a second appointment and came and our box wasn’t out as we had been assured it would be by 9:30.

The guy at the counter had no clue and needs a lot more training

Good price but hard to manage.Ordered several uboxes to ship belongings, asked for Campell site but got assigned for this one. When arriving with a hired moving company, one of the uboxes onsite had the wrong container ID, so I had to go to front desk to correct this.After waiting for half an hour, the coordinater said the right container can be moved out for my loading, but it could be at random places on the field. The moving company cannot move furnitures to different ubox containers at hundred yards apart. This ended up in a debate.Then I had to search for and speak to the manager. The manager seems helpful and moved the container to the location close to other uboxes from the same order.Then a new issue came, we suddenly noticed the hitch was cutted almost into half which makes the locker very vulnerable (The last time we acccessed the same container the hitch was at the full length). So another conversation started with them but unfortunately have to leave it as it was since it was late aleady and there is no way to fix it without my presence.Overall, the ubox thing might work for shipping homestuff around, but there seems always having issues one after another which could surprise you. That reduces efficiency and creates chaos in certain extent. In my case, the moving company had to wait for the coordination with fully loaded truck, which cost 200 more usd out of my pocket.I took lots of pictures just in case getting surprised in new ways. But no idea if any new issues could come up. I keep the right for further debate if items get missing or damaged, or delivered to wrong place, etc.The price is cheap but maybe ubox could consider providing more reasonable service even with charging a bit more. Or next time probably other service provider which is more accessible could be a better option.

Awesome, clean storage. Plenty of units available and very helpful staff.

Charged a $50 cleaning fee on a $100 rental despite returning in good condition. Be sure to take pictures of absolutely everything in case they try this on you.

Great service with clear instructions! Friendly, down to earth staff. Made moving much less stressful.

Thomas was very patient and knowledgeable. Would recommend

Friendly staff berry clean great prices for trucks! Storage is a little expensive

Super kind Staff/Manager. Nick was especially helpful. Very clean, great hours/spacious. The free month was a great deal. If I ever have need of storage unit, I will try here first. Great location, right off of (Montague Expressway, (alongside the freeway).

Very clean, organized and secure, with 24h access option. Theres hardly anyone moving things in or out and carts are always available. You just swipe your access card to open the main door / turn off the alar. When youre done, swipe it again and alarm is set.

Really nice facility. Each unit is alarmed, so make sure you check in and check out with your entry card. Very busy location, be careful of others in the parking lot and expect a busy scene inside.Parking is a little confusing, but it turns out that it is perfectly acceptable to park in the spaces in front of the drive up units, especially by the entry to the main building.Staff is extremely friendly and helpful. Really glad I randomly chose this location.

U-haul is so far the only reliable and on-demand place I can find to provide me relocation services. Maggie from Santa Clara helped me got the temporary storage unit and truck, and patiently walked through all the steps of getting the services I needed. It is such a relif that people from U-haul Santa Clara are friendly and helpful. I highly recommend this place!

The gentlemen are very polite, considerate & thoughtful. Superb service.

Good company and great help.

Nathan is very nice guy and helped me with my storage for short term, and explained things in detail beside gave me extra day before original move out date without charge ! I definitely will come back again when I need storage next time.I love this place too convenient and staff so friendly !

They never pick up phone! Only in-person services

The person checking in customers for renting did not ask us if our trailer was had wiring for hooking tow dollies. If it was illegal to rent without lights for tow dollies that should be the first question.

There was a mistake that resulted in in a bad install of a trailer light-wiring that I had put in years ago. I hadnt really needed it until recently and, they were kind enough to look at it and install it correctly with no charge. Business that make mistakes and correct them, like this one, is what we need. Thanks!

Worker are lazy dont help people fine the truck bad help thank you Richard

Reservation, check in, truck are all good.The 4 stars instead of 5 was because Uhaul did not informed that I should have driven in non-tow/haul mode [by a push of a button]. The difference was 5-6mpg instead of 10mpg. Whats ashamed.

We are having some hard times right now! And they have worked with us !

The automated return process after hours works really well. Only minor issue is the image of drop box to return the truck key did not match my location. Took a minute to find it. It was well marked even though it did not match the photo provided.

We bought a Hitch from U haul. They charged us included labor fee total $222. But they left a plastic fender cover to us and told us just going any auto can fix it. So we paid extra $70 to do the same thing again. Have to take out the Hitch again. I waited for U haul around 2 hours, another auto store only 20 minutes. Waste money and time:(

These guys took great care of my stuff with very reasonable prices for large storage in a nice facility.

Quick visit to get packing materials. Helpful staff, answered questions and offered help.

Last five loads I picked up here were to heavy or loaded improperly and had to be adjusted.

Emil is really friendly and helpful, I recommend come to here again when need storage! The people here very professional and know about stuff!

Our reservation for a trailer and storage facility was a complete disaster. They expected us to drive 370 mi to pick up our trailer for a 24-hour move. in the end we got some relief from a local representative in the Santa Clara office but the overall system is horrendous and the representatives online were very unhelpful.

I have a storage unit there i like that its secure and it has security. Watching it 24 hours and its card axis only

Uhaul can be hit or miss sometimes, but this location was pretty good. Both the guys working there who helped us were professional and helpful.

The staff with whom I have met are all outstanding and helpful people who do a great job. Whenever I ask for assistance they are right there.however as soon as I moved into my storage the building was red tag by the city and I have not been able to freely access my property ever since. I am a small business owner and I run my business from my storage so this has been an incredible inconvenience for me to say the least.

Excellent customer service. Huge parking lot. Fast service.

I needed to rent a truck and trailer to move a car. The truck was great and everything worked out fine. I just dont know why every time I rent from U Haul their vehicles are always dirty. So dirty I had to stop and wash the windshield so I could see out of it while driving into the sun. I had to wash both inside and outside. Its not just this location either. Every location has the same problem. But if you bring it back dirty you get charged a minimum of 25 bucks to clean it. Sounds like someone is pulling a fast one on us customers. Be sure to check you final bill for a cleaning charge if it was clean when you returned it.

Reserved a 10 truck online. It was confirmed with card. Next day before pickup, was called that no trucks available due to online site and reservations not working. Arrangements had already been made with help for one day work. Not for multiple trips. Milage cost and extra gas. We were offered a cargo van instead. First attempt to do transaction, wrong key. Next try with right key, battery dead. Next van was low on gas but took it. No discount for the inconvenience whatsoever. Couldnt use it for more then one haul due to limited space. Very disappointing. Many items and more time lost to finish project. Uhaul just added more stress to an already time limited situation.

This place help me fast and easy at moment to move me from santa clara to Modesto I recommend it...ahhh snd it was cheaper

Great service. The staff is super helpful.

Michael is amazing. Sharp, professional, organized, friendly, and on the ball. I highly recommend this location, as they run a great business.

The trucks were all in good shape; very clean and pretty new. The show room was clean and well laid out. They did not have enough staff to service the traffic, so we had to wait almost 20 minutes to see someone; there were only 2 people ahead of us when we got there.The staff was polite, but not particularly professional. For something like renting big trucks, Id like to have a staff that was a little more eager to be at their jobs; rental car companies have mastered this.The location is pretty convenient, although Google maps tried to take us a very long way to get there. Do yourself a favor and read the map before following the voice. Also, if youre renting a truck, use the online check-in to save yourself time when you pick up the truck.

Great people. Very friendly, and helpful.

Good service

Had a hitch installed here. The woman who helped me on the phone with scheduling my appointment was very nice and helpful, and the actual service was done on time.

Great people to do business with.

Very convenient. Call them direct to check on truck rentals when the others are sold out, their fleet of trucks are not listed by the other uhaul stores in inventory, so might be worth your time and save you some money too. Call me if you need help moving, been doing it since 2004. Im on yelp. ALL THE RIGHT MOVES.

Great company. Decent prices

Good experience, workers were nice and welcoming.

Plenty of space to park.

They didnt listen to a thing we said. While the staff was well informed, and helpful, they just didnt follow through. My shipping crate was sent to the wrong place, then they wanted to charge me a fortune to have it shipped to the right place. Overall it was not a pleasant experience.

Great service! Terry the manager will make sure youre treating well!

Big place with lots of supplies and vans. Recommend going on U-Hauls website and reserving a truck in advance so everything is all filled out before showing up and waiting in a long line. Once you arrive you just get a key and skip the line.

Unlike the other storage businesses, U-haul is clean, new and has an area where you may leave something that is still in useable condition that at least will not be thrown away! Its the community area. U-haul is great & did I mention clean? Yes clean.

Pure trash! to say this place is bad, is an understatement. if you choose to store anything here, prepare to not have access to your stuff when you choose. They are more than happy to choose for you. They are not even allowed to work in the building, and UHAUL corp. could careless. again: PURE TRASH

Good trucks

Great U-Haul location! I use the U-boxes (the pod-like Uhaul storage option) and I like it because it is easy to ship between locations and the storage prices are good. This location in particular is excellent - excellent facilities and amazing customer service!

Great selection, friendly staff

Great experience. Staff was great. Truck was clean and well maintained. The cost was exactly as expected and they had after hour drop off.

Professional, friendly, very knowledgeable and there to help. Great security system in place on storage facility.

Too slow and they are not even trying. 15 minutes just to grab a key? That should be like 15 seconds even for slow standards.

Staff is not helpful at all watch out for this place

The service is terrible. When trying to access our ubox shipping containers they were initially helpful with my wife but the day we arrived to clear them out they 1) blamed the national call center for not notifying them I would need to access the containers, 2) told us we should have called the facility the day before to REMIND THEM we had scheduled access, 3) admitted they missed the notice, and repeat notice (I called the call center twice to schedule and then confirm). So now Ive been sitting in an empty box truck waiting to unload my containers for an hour and theyre not sure when somebody will be here who is authorized to remove one from the top of the stack with a forklift. Confused? Me too. Whats clear is they dont give a damn about the customer or your time/money here. At all.

Teri and Michael go beyond customer service. Highly recommend this location.

This was an old furniture store that turned into a U-Haul with massive storage space available and very affordable. Its nice and clean and considered a new facility.

Used a Uhaul Box to move to California. My box was made of wood and aparently the door was not secure during transport on one of the boxes. They screwed it shut. Good experience after a few hiccups. Rented Pickup truck $19.99 plus mileage; Good experience.

Staff was quite helpful in helping me select a trailer and needed accessories,.Staff was also very pleasant and quick to process my return, even though I was bringing it back 5 minutes before closing.

This place has terrible customer service. Claim to be open till 7 pm, but really they lock you out of your storage locker at 6:30 pm. The one saving grace is that their employees handle aggressive and angry customers like myself professionally and with respect. I would not recommend this place to my worst enemy.

Ok prices compare to budget

Its an excellent place to rent Uhaul, especially staff is very friendly. I highly recommend this place.

Great to pick up even better drop off our uhaul. I will be recommending this place to my family and friends . Great service

Nightmare. They did not assign a trailer to us, but had our confirmation number so there was no trailer we could pick up as it was given to someone else. We made our reservation 2 weeks in advance. They then found us a trailer at another store but promised a $50 credit to which was not held up. Not sure how Im going to move out today before 5pm. Go to Home Depot and use their trailers.

My $36 estimate ended up being $110 because the miles were entered incorrectly from the start.I showed the guy helping us our short route and actual milage (thanks Google maps for tracking me) but it didnt matter, he didnt budge one bit. Just stared at me, waiting for me to slide my card.Oh well, lesson learned for me to check the milage myself before leaving to ensure I dont get screwed again.

Probably the best U-Haul to rent equipments, they have everything, the store is big and the most important the staff is pretty good/friendly.

Do not trust Uhaul to keep their promise to you. I reserved several weeks in advance and read the fine print that they had the right to change locations so I double and triple checked with them a week before and they had moved my pick up location to Fremont. Then a day before pick up, they told me the only trailer they had left in the size that I booked was in Santa Cruz and they were not willing to help with anything to bring it closer. When youre making moving plans around a certain size trailer, its very difficult to suddenly change and to spend 4+ hours driving just to pick it up. I will never be booking with Uhaul again.

Good customer service, checking out a truck and returning it was easy. Good service.

One of the Best experience with Uhaul great helpful staffnice and clean storage bottom line Im a happy camper thumbs-up thanks for all the help

Clean, secure and professional.

Always great service here and I find what I need.

Friendly owner, helpful and explained everything so it was straight forward

Went there to get loaded with freight there quick to get you in and back on the road

No complaints at all :) I rented a truck and a storage

Easy to rent and go in this place......good crew.

One of the better uhaul locations Ive been to. Google maps is terrible at navigating to it, but the customer service was great.

I rented a truck there the prices were Fair when I returned it she tried to charge me extra but when I got there I talked to the gentleman and he worked it all out so I would say they have good customer service

This place seemed like a uhaul Head quarters. Huge selection of uhuals and services.

Great staff . great experience

A good place to rent trucks from

There are 16 people in line. I have been here for 20 min. There is one customer service person and one truck person working on a Saturday. Ive never had to wait this long for a truck

Great customer service, quick and smooth transaction.

I believe that the people managing the place are extremely nice, I am truly surprised that some people are complaining about the bad attitude of the employees...someone was having a bad day

Got nice truck and hassle free rental

Great place. But I hate moving.

Good services, nice staffs there.

Zero customer service, we came before the another customer but Nathan took him I told hIm we are first but looks like no respect to people....