I have a storage locker at your LaFayette Santa Clara CA location. Anna was extremely helpful and was able to secure a large10x20 locker in a timely manner. I was very impressed with Annas professionalism, she was able to make sure repairs to the lighting for my locker were completed in time for my move in, and worked with the movers to expedite the move in process.

This location was very understanding and resolved my issue so it deserves 5 stars.

This is one of the nicest storage facilities I have ever been to, Anna really keeps the place clean. I would recommend this storage place to anyone. she’s a great hard worker and it really shows. Also an amazing job with customer service, it was the most helpful experience i’ve hade at any storage facility. She knows what she’s doing and i would highly recommend anyone to go to her.

This place is really great. Anna gave us great customer service and we found all the packaging supplies we needed.

My experience with West Coast storage has been amazing! Albert was our point of contact and he was so helpful and very patient with me. Thank you so much!

I would so recommend West coast storage to anyone! Anna was a life saver for me! She helped me thru some very difficult situations, I was ready to give up on storing my belongings in a safe, clean, and protected environment. She really has a passion for satisfying her customers, and shows extreme perseverance in every way possible to accomplish that goal. Thanks again for sticking it out with me 😁

We rented a unit from here for about a year. We had a great experience. I was always worried about price gouging and sneaky increases when we first set out to pick a storage unit, but these guys were always fair and transparent. Never obsessed with late fees and were super easy to contact to pay my bill w the card on file. We left just because we moved up closer to the city. No hassles, easy in and out, pretty solid hours, quiet nice folks renting from here.

I have been renting a unit for over a year now and I am glad to have had Chase as my contact person at West Coast Storage. There were a number of changes to my move out date and he has been extremely patient and flexible with last minute changes and oversight on payment schedules on my end. Rental fee is a bit high compared to others in the area, but Id trade that in for working with a Rep like Chase who gets that honest errors do happen and that flexibility and good faith are keys to building solid client relationships. If he isnt in a leadership role now, he should be considered for one; His customer service skills are worth emulating by others. This is a review for Chase specifically which Id give 5 stars.

I have received the up most example of excellent customer service at West coast storage.Ask for Anna if you want to leave your property in the hands of someone who is genuinely concerned with the safety and protection of your property.

Not bad at all. Climate controlled. Modern. Extended access hours (than most places)prices are comparable.

The lack of ANY power outlets is ridiculous. Not letting people live in the units I understand but I cant run an extension cord in order to use a vacuum to clean dust and mouse droppings up. And there is no convenient way to open the door nearest my unit so moving my belongings in is difficult. That said the staff is great!

This is a top-notch storage place. I feel as though I have to give them 5 stars. I have only been there for about 2 weeks and I am impressed. I am very happy with everything that I have asked for and the management at this place is very very good. They waited for me after work and the whold

West Coast Self Storage was great. I stored my dorm items over the summer and the facility was very clean and well lit. The manager, Kelly, was very nice and helpful and assisted me when I lost the keys to my unit. I will definitely be storing here again next summer!

The manager here was helpful and courteous. Property here is spot clean. Definitely refer to my friends.oh and great promotions if you in need to save some extra bucks!

Nice clean place.. decent rates.. Plus open till 10 pm

So far costumer service has been great. The unit I have is very clean and Im happy with the accessibility!

This is a great facility but the managers are crooked! What they promise you is not what you get. If this is how they treat customers before you sign a contract, just imagine when youre locked in. This is not a customer service facility and I recommend seeking other options. Lot of great facilities nearby with managers with peoples skills!

Kelly is a fantastic worker at West Coast Storage in Santa Clara. She is always very helpful and so nice to talk to. Thank you for all your help Kelly!-Aaron David Productions

I have used West Coast Self Storage in Oregon and in California. I found both facilities to be similar in that they were clean, climate controlled, with good lighting and safe and secure. They are also quite reasonably priced and the on-site employees are extremely helpful and pleasant. My high opinion of WCSS comes with my first-hand knowledge of other storage companies across the country who have offered none of the above amenities. I give WCSS my heartfelt recommendation.

Kelly is amazing . She has just started but she is doing a great job. She asking if all my needs are bing met as a customers and to call herif I have any Questions about their service.The storage place isclean, well secure and air condition.

All I can say is wow! The staff is very friendly and helped us out during a move when we needed storage. The property is extremely clean and well kept. Great experience overall. Thank you!

Chase is horribly rude and just non-sensical. Cant believe he is the manager! We reserved a truck for 5:45, get there at 5:47. The door was locked, couldnt find anyone. Called, left a message. Got a call back a couple minutes later from Chase saying that he waited until 5:45, and then went upstairs and hes busy doing something. We practically had to beg for him to come back down to give us the truck we reserved. The place closes at 6, apparently they stop serving customers whenever they feel like it, though.

Good storge

Friendly staff, Clean premises, good security. .Highly recommend

Awesome self storage facility near San Jose airport and santa Clara university. Competitive prices and great selection of units

The staff is friendly and has great customer sevice. The only issue I have is when I first moved in was that they dont raised your that often and they rarely do. That is simply a under statement on their part. Every year they increased my rent and it is never on my anniversary date. The increase is always 6 or 7 months prior to your anniversary date. They use this clause in your that states that they can increase anytime within that year. I did notice one thing is when I made the inquiry to move out they have said they can move me in a smaller unit to save me money. Then I found out while looking for another storage place online that they have alot of vacancies. Now I clearly understand why they keep trying to move me into a smaller unit. The fact is their rents are higher then everybody eles and they are trying to their vacancy rate down. Sorry but I am moving out because I am paying $220 for a 10x10 and I found another 10 x10 that is $90 cheaper and in the same area

Clean place helpful staff easy to get to.love the hours of operation

Awesome customer service by Kelly.Thank you for your help.

Good service, a little pricy

The best storage by far .I would recommend it to all my friends .

Before signing, make ABSOLUTELY sure the contract says the same thing you agreed with the counter person. The contact overrides verbal agreements.

Way over priced...nice people though

Bad management. Jose is a thug.

I got quoted $89.00/month for a 5 X 10 storage unit they told me had 11 foot ceiling. The moved me in forced me to buy their insurance and lock I got charge $150.00.I called them to complain - no refund was given to me even though I had the rate in an email. I am looking for another unit ASAP.

The best customer service

Too expensive...

Horrible