A dealership with integrity (rare these days) run by its General Manager, Ryan Renfrew. He stands by his word. Also Joe Boche is an excellent salesman and knows his vehicles inside and out. I bought my car by phone from 250 miles away and it was delivered by Joe at no extra charge. Recommended!

Would like to Thank Victor Garcia for all his help. He was great!!Much better experience then Coast Nissan!Barbara Navoni

Friendly people, great service good atmosphere definitely a great place for working on my vehicles

Stay away from this dealership! They do not check their cars mechanically before they sell them. Buying here is about as safe as purchasing a car off some guy on Craigslist. So not very.

Great experience at this dealership! Joe Boche is a top notch salesman to work with. He really knows all the details about the cars and is easy to deal with. I appreciate that he is not your typical pushy car salesman. Stand up guy who really cares about his customers! Everyone should definitely work with Joe!

We currently have 3 Nissan vehicles that are all services at Santa Maria Nissan. We have no complaints. Juan in Service always takes good care of us.

Great staff, very respectful and attentive. Loved my experience there! That is, until I saw my receipt. The cost of labor is extremely high, something to consider before taking your vehicle into the dealer. Other than that, I was very satisfied with my experience.

Customer service was excellent bought my first car made everything so easy to understand and worked with me to find me the best deal .I highly recommend it . Thanks to Juan Zarate and Nissan team for the great service .

Luis Cortes always takes care of me and is one of the main reasons I keep coming back. Excellent service every time! Thank you, Luis!

The staff here is amazing. Lots of energy and enthusiasm, and I especially enjoyed working with Joe. From the start he was very personable and clearly just wanted to help. I’m used to high-pressure salesmen at dealerships and wasn’t expecting such a friendly and honest approach. He really pulls out all the stops and makes sure you’re comfortable every step of the way, whether you’re here for a car or just a service. Couldn’t have asked for a better experience and will definitely be coming here from now on! If you’re coming to Santa Maria Nissan, make sure you ask for Joe!

I brought my vehicle in for service and an estimate on a windshield replacement. I have to say I have had the best experience with Luis Cortes who took the time to listen to my concerns and address each question I had. It was so nice to be treated with the upmost professionalism and by a consultant that went above and beyond to address my concerns. I will most definitely return and ask for Luis! Thank you Luis for the support and continue excelling!

Wow, the experience we had with Daisy, the internet sales representative, and Ryan, the general manager, was truly 5 stars! We had been looking for a car for a while and had visited several local dealerships and private parties as well. My husband found this used Honda, which met all of our criteria, on their website and started corresponding with them online. We live 2 hours south (without traffic) and could not arrange an in person test drive/inspection for over a week. Not only did they continuously, answer questions and assist us from afar, but they went as far as putting a sold sign in the car until we could coordinate our schedules. Once we made it to the dealership, the service got even BETTER! From the moment we walked into the dealership, we were treated with the utmost courtesy and professionalism, along with hospitality as if we were checking into a 5 star resort on vacation! The car is great, but the customer service was beyond phenomenal and so rare in todays business environment. They made the whole process extremely easy and actually ENJOYABLE! I have NEVER had a better car buying experience in my life. I cant recommend them enough!

I had such a great experience when I went to get my oil change and tires rotated at this branch. Roque was the best! Everything from arranging my appointment to getting my vehicle serviced, was exceptional! Roque’s great mannerism and personable character make this branch my preferred when I need my vehicle serviced.

Love the staff, they make the experience of buying a car enjoyable!

Worked with Joe Boche here. Outstanding person. Super fun to work with and made me feel very comfortable and respected. Anyone who needs a car should just ask for Joe because he will take great care of you! Nice atmosphere at the dealership, really clean and well taken care of!

Victor was extremely helpful and helped me find a car that met all my needs.

Great dealership. Joe sold me on his professionalism and passion for helping and explaining the process of purchasing my vehicle. I would highly recommend Joe for future family and friends.

They had my truck for a week and couldn’t find the problem. I went by and saw the truck park in the same place everytime

Date: August 2019 to Sept. 2019Review for: Sales and HospitalitySales Consultants: Jacob Campbell & Brandon HettenhouserThis Google Review is for 2 Sales Consultants mentioned above at Santa Maria Nissan. Both Gentlemen have been in good communication and correspondence in regards to a 2007 Toyota Tacoma X-Runner that i have been interested in purchasing. Although i am still in the midst of negotiations and the purchase process, i can not let the good deeds, professionalism, and hospitality of these 2 gentlemen go unnoticed nor unrecognized. Their service, hospitality, professionalism, and overall attitudes speaks wealth and highly of the great people that they are. Whether i end up purchasing this particular truck or not....i hope management and their peers will take notice of the high recommendation, referral, and value that has been showcased by these 2 gentlemen.Best regards,Sean B.

The salesmen Celica was very educated about the stock and studies the vehicles near constantly even when she is off. One look at the owners manual THICK you do need to know a bit and she knows a lot. They were very aggressive about making a fair deal and that is just what they did. Was surprised compared to other dealerships how hard they tried and crunched the numbers. All in all a very hard working crew from everyone we met there.

My intention was to look at 5 similar cars before making any purchase. Nissan was the 2nd dealershipvisited, and a deal was made. Personnel was very courteous, knowledgeable, and met my needs inpurchasing a new care. The service didnt stop in theoffice, a staffer drove my purchased car and deliveredit to my home. I rate this dealership is at the very top.

Got my Nissan Altima first oil change and it all went great !

SUCH A GREAT PLACE TO BUY A CAR! WE HAVE BOUGHTEN SEVERAL CARS, THEY EVEN BOUGHT ME STARBUCKS! SUCH A GREAT PLACE! LOOK OUT FOR RYAN, PAUL, and JOAQUIN! BECAUSE THEY’RE AWESOME!

Service was quick and thorough. All employees were efficient and helpful. Due to Covid all safety regulations were followed with masks 😷.

Always great to visit the team at Santa Maria Nissan, the whole crew is so polite and everyone is smiling!

Roque is the best!

Came to do Factory Recall on Saturday. Mechanic said they dont do recalls on Saturday but did it anyway because I had an appointment. Did 50 point inspection for free. Nice. Mark M

Ive had nothing but a positive experience. Staff was masked, provided information I sought, worked in a timely manner and was very reasonable price-wise. I loved the free car wash:-)

I needed a car to fit my budget and return a car that I got two years ago from here that my mother helped me cosign and I needed to get my own loan they helped me awesome I really liked working with Alex he was hes a good salesperson

Celica is by far the kindest, most genuine sales person I have ever worked with at a car dealership. She was a pleasure to work with and I would recommend her to anyone!

Went in to get a key made. Roque Garcia helped me and told me had a recall on my airbags and took care of them while I had key made! Then washed my car. What more could I ask for.Most pleasant experience.

Fernando Padilla has sold us 2 cars within the past 3 years. We recommend him to anyone looking for a new car. He is knowledgeable and attentive. He makes the buying experiencevirtually painless. Thank you Fernando!

I would like to recognize a remarkable car salesman, Michael Rayas of Santa Maria Nissan. After filling out an online loan application last week I was promptly contacted by Michael, who was able to set me up with an appointment within the hour. I found Michael to be highly interested in helping me find the best car to meet my needs and negotiate the best price. I would also like to commend Michael for his excellent knowledge of the vehicles I was interested in. I found him to be competent as he explained and demonstrated the many mechanical and electronic features of the cars. He explained them so that this, not so tech-savvy, older woman could understand. I highly recommend Santa Maria Nissan for your next car purchase. They went to great lengths to satisfy me, far exceeding my expectations, and negotiated a great deal for me. I suggest you ask for Michael of course, but I also found the sales managers and owner to be genuine people too, who were not just interested in a sale, but in making sure that I was satisfied.

Sales was good, manager was good, the only thing, was they rushed to deliver the new car, and it was not as clean as I would have expected for a new car delivery. I understand they were busy, things happen, I would have preferred they tell me it was going to take a day to properly prep it for delivery, before releasing the car to me. But I defiantly appreciated that they wanted me to have the car as soon as possible. Its nothing I cant handle, Ill clean the inside windows myself, and run it thru a car wash.

My wife just got a car there a few months ago. Great Deal!! Go check them out

It was very pleasant. Excellent service, in and out before expected time. They even washed my truck. Thank you for that. I will certainly return for my next service and recommend family and friends. Thanks, Nissan.

Celica, Joaquin and Daniel were outstanding. They help me to the fullest. Made me cry. This is my first ever brand new car and they made it special for me. I will forever be grateful. I love them to the moon and back!

I bought a 2020 Rogue today, and my experience could not have been more positive. Celica was an amazing salesperson. She was honest, caring, friendly, and very knowledgable. She genuinely wanted me to get the car of my dreams. Ryan, the GM, was also very amicable and genuine. The amount I paid for my car was less than I had expected, as I got both a AAA discount and $2,000 rebate. I had done my research, and was pleasantly surprised at the final purchase price. Overall, the climate in the office was positive, and it was obvious employees enjoyed their jobs. Yet, there was a notable work ethic and level of professional. If I could give Nissan/Mazda Santa Maria 12 stars, I would! I really was impressed and I highly recommend them.

I have a 2012 Nissan Quest. My transmission blew at 92,000 miles. Nissan Corp wouldn’t do anything for me so I had to fix it on my own. It was there for a week and nobody touched it. When I finally called to see what was going on they said I never authorized repairs. I told them I wanted it fixed and no one ever called me to have the repairs authorized. My service writers name was Rocky and I couldn’t ever get a hold of him. I would call several times and leave messages and wouldn’t ever get a call back. Finally after two weeks my car was done and I wanted a smog. They asked if I could leave it there over the weekend so they can drive it to reset it. Once Monday came and I went to pick it up the smog wasn’t done. They never drove the car to have it reset and then wanted to keep it longer. I told them no and took it. Then they told me they needed to get my paperwork closed out. It took over 30 minutes for this to happen and I watched the guy continue to get other people’s cars before mine. I was there first and should have been taken care of. I spent $5,250 at your dealership and wasn’t valued as a customer. I will never buy another Nissan again and will never use your dealership for any further repairs to my Altima and Quest.

Went in for a recall on my LEAF. Due to Covid19 I expected it would not be EASY.WRONG. I got an appointment slot within days, was greeted promptly upon arrival, and given a shuttle ride back home, and again when it was ready. And it was ready just about when they said it would be.What a different experience from what I got years ago at Stanford Nissan (was in Palo Alto).

Service to my car, took a little longer than what i was told. But overall everything was very good. Thank you Juan Sanchez for taking care of my car .

Jacob Campbell was very informational. I didn’t feel pressured into buying anything. I got to ask him lots of questions about the best way to go about meeting my financial goals when buying a new car. We didn’t buy anything today and he didn’t make me or my husband feel guilty about taking up his time. He was very comfortable to deal with and when my husband and I make a decision we will be calling up Jacob!

I bought my first car, 2020 Nissan Sentra, this past week. Worked with representatives Xavier Nuñez and Ryan Renfrow. Amazing costumer service and help. I couldn’t be happier with how everything went.

I was in a hurry for an oil change and showed up right before they were closing they took care of my services

The young lady who greeted me when I drove in and the service writer Daniel treated me like a valued customer even though I was just there for a simple oil change. The work was done within 1 hour as he said it would be. Daniel even had someone bring my truck to me. I have never been treated this well at a dealership and I am 70 years old ! I will highly recommend Santa Maria Nissan for sales and service to all my friends and family.

Everyone is very professional.My only complaint is that it had taken my car through a car wash the day before, and they washed it with the oil change and left the windows all watermarked and smeary. I had to wash them again.

Needed service on my vehicle. Daniel was respectful and I felt that I could trust the dealership with my car and that I would be treated fairly.

The staff was really helpful and they did an awesome job.

Ryan went above and beyond customer service to find me the car I wanted within my budget.Javier was great at answering all my questions by model to help me narrow things down.Danny in finance was also awesome and got me a lower interest rate after I signed papers.

Took in for service, a little hard to find Nissan (not their fault, its around the back/side from Ford). Check in relatively fast, a bit of confusion about the appointment (parts dept said to just come in, service said I should have an appointment), okd leaving car over night, didnt get confirmation call at 5:00, did get call in morning that car was finished. Exactly as promised and estimate spot on!

I wish to share and express my absolute and total satisfaction as it relates to my purchase of a beautiful 2015 Nissan Altima from specifically Michael Rayas. He took the time and effort to drive the car to me in SB and couldn’t have been any nicer and competent where the sale of the car was concerned not to mention his kind human demeanor in general. Just to say I was satisfied would b an understatement. The whole process took less than an hour and Nissan is taking all the required steps to forward all requisite paperwork re: registration and pink slip. Recommending Michael is among the easiest things I could ever imagine, HE IS the CONSUMMATE PRO when u want to make a purchase at Santa Maria, sincerely, Richard

I had a great all around experience from start to finish with Gustavo he explained the vehicle very well. When I was doing my paperwork with Daniel he was also very detailed in his paperwork. Showed us a few options to protect our vehicle and took the time to explain each package. These guys went above and beyond what I expected.

Well I used the shuttle to wait for my car while being serviced and was dropped off half a mile from the dealer at Cosco the dealer called me that my car was ready so i called to be picked up 10 min. later when I was out but they did picked me up 2 hours later after my call.

Great people Juan was excellent 👏

Great customer service, willing to help out customers to work out payment. GREAT DEALS!!! Special thank you to Tim Rabara for helping us through out the negotiations and paperwork. Nissan of Santa Maria Ca Highly recommended.

The staff here is so friendly! I took my car there for a oil change and detail and they did an excellent job! They were fast and prices were reasonable! I will definitely be coming back soon!

I can hardly believe how easy it was to buy a car on line from Santa Maria Nissan. Within a short time after my inquiry, Michael Rayas, Internet Manager, called and gave me all the details of the Nissan Versa I was interested in. From the moment I walked into the showroom, he greeted me with such kindness and respect. He was genuinely concerned about my needs. We walked through the purchase with such ease! I highly recommend Michael to anyone looking to purchase a vehicle; ‘give him a call.’ I definitely give Michael a “ten.” I don’t want to forget anyone that helped with this deal, because everyone that was involved was fantastic. Kind, friendly professionals with only my interests at hand. The best car buying experience I’ve ever had!!!

Bought a 2018 Altima and was pleasantly surprised at the good energy, helpfulness and willingness to meet my demands. Overall A rating for the sales staff, the financing guy and the GM who made the deal happen!Merry Christmas at Nissan Santa Maria! Indeed. Thanks Jacob, Joaquin, and Ryan the GM who made it happen!

Excellent customer service were given by all of the service department team and the parts department employees.The check out department was very professional and courteous.We will continue to recommend Santa Maria Nissan to all our friends and family !!!

Great job everyone — service, parts, and cashier! Every one of you was first rate and made my visit an A+ experienc!

Gave me a ride to the store while my car was being serviced, picked me up, and loaded my purchases. All with a smile. Hardly any waiting at all. Gave me a full report on my car s condition

Service manager, Juan, greeted me when I arrived for my appointment. He is always ready to serve and help. He called back within 45 min to inform me regarding the brakes - and the need to replace the brake pads on the rear wheels - which I was suspecting might be the case. Daniel called a few hours later when the car was ready. Again, when I arrived to pick up the vehicle, Juan, happen to be available and took are of getting me to the cashier and bringing my car out. It is a unique time with the Covid-19 issues - but the gang at Santa Maria Nissan took care of my needs seemlessly. Thanks for their attitude and service.

I am very disappointed with Nissan. There is a lawsuit going on where they extended their warranty on the cvt transmission from 84000 miles or 7 years which ever comes first. We have a 2016 Nissan Sentra and we fall in that category. We feel the transmission slipping and when were driving up hill the rpm goes up and down and weve had two mechanics say we need a new transmission. We took it into Nissan because of the letter we got about the extend warranty and Nissan is saying there is nothing wrong with it. I drove it to Guadalupe and I can still feel the slip and Nissan said they drove it to Nipomo and Orcutt and didnt feel nothing, but there is something wrong with the transmission and I feel that Nissan just does not want to fix and cover it and thats a disappointment.

A big thanks to Alice for getting.right back to me on internet. Today Jacob was awesome. Listened very carefully to our needs and made excellent suggestions that we took.Craig was friendly and kind and got us approved faster than any other time we purchased vehicle.Daniel was also very professional in finishing finance part of purchase with us.All was beyond expectations. Great job guys! Ill be back again in future for a new car. Thank you all most kindly from my wife Christine and myself. With an extra thanks again to Jacob for highly appreciated service

Friendly and helpful staff found the right car for me!

As always, Fernando Padilla was great throughout the whole process! Ryan was also extremely nice and helpful. Thank you both for all your help and expertise.

Ryan and chase made my husband and I very comfortable; had a horrible experience in the past with previous management and sales and ended up leaving with a vehicle that wasn’t safe for my family. Ryan made it right and helped get us into a brand new car. Couldn’t be more happy.

Absolutely amazing! Fernando Padilla made it so easy he is so knowledgeable and very attentive. He goes above and beyond always!

Needed one simple part replaced and through some miscommunication a different part was replaced. The mechanic should have known the part they replaced was incorrect by the error code. Nissan offered to replace the correct part for just the part price and labor for free. Tried to originally charge me $260 for just the part until I called around and found the part was $149 at Nissan Santa Barbara and Slo. Nissan SM ended up bringing the price down to $149 after I complained and the work was done. Wont be ever coming back or recommending anyone go there. They are definitely fine with scamming customers and doing unnecessary work for profit...

My vehicle was overfilled with oil by 1/2 inch above the full mark. Ive noticed when my vehicle was under-performing so I decided to check. When I contacted the service supervisor Juan, he stated that it would not harm my vehicle. In my experience servicing a vehicle with oil above the recommended limit would damage the engine internally. I had to personally drain the excess oil, about. over 1 qt. to prevent further damage to my engine and I drove back to the dealer for one and one half hours. I insisted that the conventional oil be replaced with synthetic oil, as they indicated they have serviced my vehicle with on their invoice. I have no confidence on the mechanics from this dealer, they appear not to be certified. The service Department is poorly managed. Consumers beware.

Went in for an oil change and inspection. Multi-point inspection was never discussed at completion and check list showed items needing immediate attention. I went home and checked items myself and completed the service on my own. Usually the service department has been very thorough in the past about discussing issues, so not sure what happened this time. rating is based on this experience only. The past service experiences would be 4 or 5 stars.

I recently purchased a 2020 Nissan Altima from Santa Maria Nissan. I worked with Celica and Joaquin to find me the perfect car for me. They were professional and understanding. I would recommend doing business here for anyone looking for great service and promptness. If there’s a Nissan that catches my eye in the future like the 2020 Altimas, I will absolutely head back to SM Nissan.

Cristal is amazing as well as Juan. Service is always 15 out of 10 stars at Santa Maria Nissan. I have owned Nissans since 2004 and have always had servicing at the dealership. Over the years it has always been great and Cristal takes it to another level!!

Had service to replace a burned out brake tail light. The staff assigned to do this did not seem qualified.

I usually dont give reviews but I was so pleased with Santa Maria Nissan that I just had to say something. My first contact with the dealership set the tone for what was to come. The employee was friendly, patient and courteous. This encouraged me to stop by and meet others who were involved in educating me on the Nissan vehicles. There was absolutely no sales pressure and all my questions and concerns were addressed by knowledgeable and accommodating staff, shifting the car-buying experience from one which I had come to dread to one that was most enjoyable. I highly recommend Santa Maria Nissan when it comes time to purchase your next vehicle.

Jacob was helpful and kind and made the process easy. The rest of the staff was also great. A good experience!

My wife and I drove from Bakersfield to Santa Maria for the great deals they had. Fernando and Denis were very helpful and made the process easy, fast and detailed. My wife and I had been to a few other dealers that didnt provide the comfort and friendly feeling that we experienced at Santa Maria Nissan/Mazda. I will definitely contact them for my next purchase and would recommend them.Thank you to the staff for helping us with our purchase!

Great customer service! today was the 2nd time I purchased here! everyone was just nice and very helpful. Shout out to Ryan and Uriel !

I came in not knowing what I wanted. The sales people were all very patient and knowledgeable. My husband and I are both very pleased.

I had scheduled an appointment online thinking that my appointment would take less than an hour, since it was not a walk in. I left my vehicle at 11:20 am and I never received a call that my vehicle was ready. In fact, I had to call the dealership multiple times to try and verify that my vehicle was ready for pick up, but the service department never answered. I then left a message with the operator that answers the calls, left my name and my number, but still then no one called me back. I finally decided to just go into the office around almost 4:00 pm. Im disappointed in the communication factor of my visit. I would have liked to at least get an e-mail saying that my vehicle was ready.The service provided seemed to be complete and well done.

I had the most amazing car buying experience at Santa Maria Nissan Mazda a few weeks ago. Julian and Martin, my sales reps, were amazing. They both provided me with best service possible, they took the time to listen to what my needs were and helped me find perfect solution. They were extremely patient. They always had smiles on their faces. My experience with their finance manager was also amazing.Not only did all of my reps provide awesome service but they were HONEST. They were upfront about any hidden fees, poor purchasing decisions, Thanks you guys!Lacy

Chase and his associate were amazing, informative, honest and beyond helpful. I highly recommend them.

Never a failure to meet all expectations and very fair and friendly. Daniel in the service department, I have nothing but 5 star ratings for.2020/05/18 service date. No appointment, a walk-in oil change was done in decent time. Great service as usual.

We just bought our new 2017 CX5 from Santa Maria Mazda and after trying to work with three other dealerships to get the car we wanted, the team at Santa Maria Mazda came through with 1) the exact car we wanted 2) amazing financing, and 3) the terms we wanted. From the moment we walked on to their lot, Gerald treated us like friends. He is a knowledgeable young man who knows the value of relationships in business. We would highly recommend him. Ramon was instrumental in bringing the deal to fruition. We felt he went above and beyond to bring it all together all while being completely transparent with what was feasible. In the end, SM Mazda found our car at another dealership, brought it here, arranged the perfect financing, and delivered a great product with style. We love our car but the unexpected bonus was meeting and working with Gerald and Ramon. Well done, fellas. Thanks for everything. PS...my car is so bad-ass beautiful!!

Jacob and Ryan were the most easy going non pushy straight forward men and i appreciate that more than you know. Definitely not like the pushy and chaotic AV Nissan and alot faster👍😊

Although my husband and I were taken care of attentively, professionally, and courteously by Brandon our sales rep, it was just a little disappointing that we didnt have a big warm greeting right at the get-go. However this would be my only negative comment, everyone after the initial text drive was very friendly, and it was nice to meet the owner of the dealership! I highly reccomend for anyone choosing Nissan.

Given the current situation going on i feel that Santa Maria nissan has adapted and excelled in providing service without sacrificing safety.

Great customer service! The salesman was very friendly and not pushy at all. Came in at 6pm and drove out by 9pm in our new car, record time and a very good experience. Very satisfied overall, I highly endorse it.

It’s was great customer service was awesome so helpful and friendly

The visit was for a recall. The experience was great like always. Great customer service, checking in and checking out.Thank you!

Danny Iniguez was really helpful. He was able to get me in last minute and the service was done quickly and efficiently. I will definitely be coming back.

The entire team at Santa Maria Nissan was extremely friendly and patient with my family and I as we made a decision to purchase a new vehicle. The salesman Jared, answered all my questions and showed us different vehicles to fit our family needs. Overall, I was extremely satisfied with the service I received. I would highly recommend Santa Maria Nissan for their great service and great prices to anyone who is looking to buy a car.

First time buyer and they covered everything a person could ask or want to know! I definitely recommend going to see Michael Rayas.

Juan and Iniguez are awesome!!! They are always in a good mood, with a smile, they care for their customer.... if u have questions, they are always willing to answer any question. Love the service!!! Thank you

Fernando, went above and beyond explaining all the features of the Roque. He is a Outstanding person.

Poor service & communication. I felt they just took my money and walked away . I purchased a Nissan 370Z Nismo in LA .

Very pleasant dealing with service manager, shuttle drivers and cashier.

Super welcoming the minute we told the person we needed an oil change( totally forgot his name) he was super nice and helpful making my experience amazing!

I had a wonderful sales person Jacob Campbell he made my experience very easy and enjoyable

Ask me that after we get our Mazda back! So far, you still have it. You worked on it little over a month ago and charged us quite a few bucks and its doing the exact same thing. So much for the diagnostics charge we paid at that time.