I LOVE LEXUS SANTA MONICA!Third time is the charm! This is my third Lexus I get from Lexus Santa Monica and every time I get someone better to help me buy my new car than before (which I thought could not be possible) but I did, Enrique Carvajal was so professional and went all out to get me a great deal on my new IS 350. He made everything go smooth and easy. I will definitely come back and get my next Lexus from him and be happy to refer him out to anyone who is interested in a new car. Needless to say, I love my new car!! Thanks Enrique.

Run as fast as you can would rather take a bus than buy from a sales team of thieves.Lexus Follow Up on Rx450h 2018to whom it may concernI recently have been in the market for a Lexus and have been shopping at multiple locations to find the right one. What started off as an exciting endeavor quickly turned into one of the most regrettable decisions I have ever made.I found the ideal car in a Lexus Dealership in Santa Monica address as below:1501 Santa Monica BlvdSanta Monica, CA 90404United StatesThe problem began from the outset where I test drove the car didn’t have any hands on support from any one to help explain one feature. Nonetheless I liked the vehicle and pointed out a few issues that need addressed and they were quick to push back on any help even cleaning the car. The car didn’t even appear detailed or cleaned properly from the prior owner. I asked for a few remedies and they were all met with pushback they also only listed the door mold issue as one of the items to repair, but didn’t help address the crack in the windshield. I asked them how to have them fix before I buy and they said to buy the car and to take the car to service and Eddie would take care of me. After calling service multiple times I finally uncovered there were two Eddie’s that work there and one was on vacation. Upon taking my car to the service department the guy who started to review the car gave me a quote for 2500 for a crack in the windshield that was attempted to be repaired and didn’t work.Not only do I feel this dealership didn’t have customer experience a priority they had no regard for my purchase or experience the moment I walked out the door.The salesperson was Sephi and her manager was either Ruby or Rudy something with an R. They really treated this customer experience with little to no care whatsoever. As we speak I am sitting in a glass shop to get the damaged windshield fixed from the previous damage. When I spoke to the sales team about a remedy they said I bought a used car and shouldn’t expect cars to be in good shape upon purchase. Given this is my first Lexus and my prior Toyota was such an amazing experience I wanted to share this as I know brand loyalty is important but I must say the team at Santa Monica Lexus really pushed me from a strong promoter to a run as fast as you can type of customer. I would definitely never want to go back to this dealership if I can avoid it but unfortunately it’s been two weeks and no word on the rear door molding fix or windshield crack they promised to fix. I would hope Lexus is willing to stand by their product and brand and at least sell a car that is safe and reliable which in this case was not.

Great group of professionals at Lexus Santa Monica. Just bought our 2nd Lexus from our previous rep Enrigue Carvajal. Enrique made the transaction smooth and easy. Since we had to drive almost an hour to the dealer, Enrique had the car that we were interested in buying all ready for us to test drive. We arrived at the dealer and he handed us the keys and we are off to test drive. We ended up buying the newer model GX and just glad that they had one available. If you are in the market for a Lexus, I highly recommend going to Lexus of Santa Monica and ask for Enrique, hell make sure to take care of you and let him know its because of this review :). Happy Car Buying!

Dont bother coming here for your car. Youre better off.going to Glendale or Beverly Hills.They will literally steal your money. Came in to turn in my old car and they told me not to worry that my monthly lease payment was processing two days before the payment was due, theyd get me the money back no problem. Well...over six months later I am still waiting and they told me it isnt their problem. That they dont prorate lease payments...if I didnt have auto pay and paid two days later when the bill was due and my monthly lease payment cycle started, I wouldnt have an issue! Buyer beware. They will tell you whatever to get your first payments and then abandon you. Crooks.Not to mention, they didnt pay registration so I was driving around with a car that wasnt registered to me for 4 months and couldnt get my plates. They didnt take me off of the old lease and I got bill tolls I had to dispute months after I turned in my old car. Incompetence.

Absolutely loved my experience purchasing my very first Lexus from Santa Monica ! If and when the time comes to purchase again I will definitely be going to them! They treated me with respect and Nima answered allllll my questions ! He was wonderful! I went in and made the deal the same night . The process was easy and not at all stressful as other dealerships. I love my Lexus NX 300 !

Huge shout out to Nzhdeh for working with us in getting me inside my 3rd Lexus lease in a row. Santa Monica Lexus had the biggest inventory of UX250h F Sport vehicles, more than all the other local dealerships, combined. Nzhdeh was very friendly, informative, and provided exceptional sales support. He went out of his way to making sure I leave in my new vehicle 10000% satisfied, no stone unturned. Thank you!

I flew down from Sacramento to pick up my new car. There were several Lexus dealerships in between & actually two within miles of my house. From the start to finish Lexus of Santa Monica was professional, amazing & the process was so easy. Howard was my salesman & he was such a pleasure to work with. I definitely recommend this dealership & Howard, you’ll be very pleased.

The worst car experience you will ever have. Just look at all the other reviews for Lexus of Santa Monica and the Service Center. These people have the worst service, give the worst lease experience, and will cost you more time and money than the car is worth.I have been stranded because of a dead battery that was serviced days before. I have driven off multiple times from the service center with the same problem I went in for -- only to have to use my own mechanic. I have been lied to by the sales department. I have received the worst customer service I can imagine a business providing. These people are terrible.My cars breaks still squeak after telling them about it over a year ago. My blind side recognition still doesnt work after telling them about it 6-months ago. There is still a humming/clicking in the engine that no one cares about no matter how many times I tell them. I have been paying for service the past year after I was promised free service for the duration of the lease.And there are dozens and dozens of other problems but I dont have the space here.And finally, after 4 years paying over $1,100/month on the lease-to-buy, they want $43k to buy it off. I told them that was ridiculous, got a lawyer to negotiate for me, and they repossessed my car. Now I am going to have to sue them. If I went through half of what I have gone through with them I would be very angry. Do not give these people your money.

Had a fantastic experience here at Lexus Santa Monica.They were professional, NOT pushy, and very patient with us.Paul was the salesman that helped us and he was very patient, showed us the vehicle we found online as well as 3 others after we finished test driving the first one.Negotiations were straightforward and to the point.We signed off in finance with Mark Sanchez and he was very professional, insightful, and well traveled. Did not try to push for any extended warranties or services and was very efficient in his work.I would recommend this dealer to anybody trying to find a Lexus.

Lexus Santa Monica made the experience of buying my first car better than I could have expected! I had been looking online for a new (used) car for months and finally found a 2019 Honda CRV that had everything I wanted at the Lexus Santa Monica dealership. A friend from another Lexus dealership was kind enough to put my in touch with Roxie, who took incredible care of me from start to finish of the buying process. I arrived at the dealership to test drive the car, and knew it was the right fit for me the moment I took it out. Roxie, John, and Mark put my first-time-buyer nerves at ease. Each one of them worked with me and made me feel comfortable, heard, and supported throughout the whole process. I am extremely happy with my purchase and feel very fortunate to have done business with Lexus Santa Monica.

I love Lexus automobile, the RXL 450h is outstanding car, but Lexus Santa Monica is the first unresponsive, terribly Lexus cars dealer that I have to deal with.They are fast and nice when you buy a car plus any warranty they sells.But, it really headaches when I cancel the dent protection since it’s Worthless since they can’t perform a job to fix my car.I regretted the day I bought the car from Lexus Santa Monica, there are so many Lexus dealers in LA County.It’s been more than 3 months now and I have not receive my money back, so many emails, phone calls didn’t response and a couple of drive to the dealership without solution, only promises they gonna let me know.Well, let see if someone can help me to solve the issue.

Lexus listed a car for sale. It was a 2008 BMW 528i for $8560. I am attaching the photo.. I spoke to the salesman who checked with the manager for availability. I told them that we were coming down immediately and they agreed to hold the car for us. One hour later while we were just around the corner we got a call that they would not sell us the car at the price and that it should be listed for $10,900. The manager said it was a mistake and they would not honor the price advertised. Not good business, probably not legal and I would think that this dealership would be above this.

I had a great experience with Chris at Sales Department of Lexus Santa Monica. During the process of my purchase, Chris was professional, with good attention to details, willing to listen to all my requests and address them clearly and fairly. I highly recommend Chris @ Lexus Santa Monica.

I got a wonderful shopping experience in Lexus Santa Monica. Nima and his manager Ricky are super professional and make the remote purchase insanely easy and quick! I purchased a car back to early July when I was in NYC and just got my new car in perfecto in late August. Definitely they deserve a five stars rating!Thank you again, Nima and Ricky.

THEY WERE ABLE TO RUN MY CREDIT WITHOUT MY AUTHORIZATION.BUYERS BEWARE OF CHRIS DEBONNET, THE INTERNET MANAGER THERE.VERY SKETCHY DEALERSHIP PRACTICES THERE.

I would highly recommend this dealer to any other families and friends!From the moment I called to inquire about the Lexus NX 300h, till the completion of the transaction, it only takes me two calls and two personal visits to complete the transaction (one call to confirm the car availability, one call to confirm all the technology feature that I desired, one visit for the sales/purchasing agreement document signing, and one visit to pick up my vehicle). They left me the impressions of being helpful, efficient, family-friendliness!Special thanks to Lexus Santa Monica associates Houman and Paul, and their manager Rubie, and all the sales who greeted me with warmth smiles the moment I stepped into the main office.

This is my review for my super star sales rep. Naz! Naz is very responsive and she makes me feel like shes my advocate. She makes sure to follow through with her words and made the buying of a used car so easy and enjoyable. The car was in tip top condition - Detailed and a full gas tank for the ride home. As for the deal closer - financing team - we had to wait forever to pay cash for a car! Wish that part could be faster for customers.

Bsd dealership, bad sevice department.Service advisers not friendly and their manager takes their side on a simple service related disagreement such how one can expedite and offer a courteous and rudimentary service fix.in this case a fix for Cigarette Lighter Socket fuze

Enrique Carvajal has helped me get into 2 Lexus vehicles. My first one was a 2019 Lexus ES 300h which I loved. Enrique was there to help me anytime I had a car emergency. Unfortunately after only 7 months, I found my car with a tree crashed onto it. It totaled the vehicle. In a state of panic I called Enrique asking if he could get me into another Lexus. He had always been so helpful and generous that I knew I wanted to work with him again. At first I couldn’t get into a car I wanted for the price I wanted but he kept working with me until I found the perfect car for an amazing price. I now have a beautiful black UX 250h. I know I can always count on Enrique with my car and I definitely advice going into Lexus and requesting his name.

Thank you to Will at pre-owned sales. They accidentally forgot to smog my car before signing over the title and when I informed them, they apologized and fixed the problem quickly, even express mailing me the title and registration. The pre-owned Lexus is a gem and the dealership is the best for customer service and addressing problems and customer concerns. A definite recommend. Thanks again Will.

I love my car, but am very disappointed with so many aspects of my purchase made in April 2021. I would not recommend this dealer to any family, friend, or colleague in Santa Monica.

Matt Unger and his team at Lexus are world class... Something to be said about great 1st Class service these days.

Descent decoration and warm welcoming make visit a wonderful memory

I would like to recommend Fred for all sales. Fred provided me with excellent customer service from my initial telephone conversation with him to the final decision and delivery of the Lexus SUV.Thank you Fred for everything you did to make the transition a superior experience.

Incredibly bad customer service. Shocked at how rude the customer service agent was. Highly recommend you go somewhere else.

Truly one of the best purchasing experiences Ive ever had from a dealership! Would definitely buy again from LSM and will absolutely recommend to my contacts... Neal Robinson, REALTOR @nealsellsre

Best decision Ive ever made, Ryan is a great no-pressure salesperson and he really helps us buy a car from Lexus dealership in Santa Monica. Thank you Julie for the amazing help I can get. 2021 LexusNX300

I would not do business with this dealership.Shady Shady ShadyPurchased car over two months ago and they told me down payment was going to be rebate plus first month on a lease.My bad didn’t look snuck in extra 2k that was not part of the rebate. Came back two months later wanting the extra 2k. Contract is signed so obligated to save credit and repossession.Tried to talk with manager who made the deal “Rubi”. Just transferred me without hearing anything.Sales person Tracey Tackett will waste your time like no ones business.If you value your time and money spend it elsewhere.Beware beware beware

Very clean inside and very knowledgeable salesman and friendly

I purchased my IS 300 from lexus of SM and the moment I walked in I was treated with so much respect until the minute I walked out . It did not take a long time until we were done and Special thank you to Nejdeh for delivering the car to my house he walked me through the instructions and was very informative and knowledgeable about the car professional customer service and so convenient . Thank you .

One of the worst customer service I dealt with from the finance manager to the disk manger even I left multiple messages to the general manager and will not call back to solve the problem . I least a Lexus LX 570 over a month ago and I drove it back to Salt Lake City, Utah where I live and they did not give me no temporary tag to drive on and the The vehicle been parked in my garage for 2 months and I cannot register the car in my state because they will not send me the right paperwork and no we’re to go except to file a complaint to the California DMV . My advice to you try to shop at another Luxes dealership. They are bad news

Great experience from start to finish!The sales representative WILLY worked with my schedule, was very professional and I didn’t feel pressured from his side which took the stress away immediately. He was very patient with me and is very knowledgeable, makes you feel very welcomed and comfortable. If you want a great buying experience and a nice car I highly recommend asking for him.The space itself is also very clean and covid safe.Thank you again!

Where do I start? They hang up on you when call to ask basic questions. Well today I’m going to buy not one but two Lexus from Glendale at least they were nice and didn’t hang up on me. Learn to be nice Santa Monica you just lost a good client. Yes I have over 15 cars so I’m not a one trick pony!

I just want to thank everyone who helped me at Lexus of Santa Monica. Got my ISF Sport. If there is anyone you want to see when purchasing a new car especially a Lexus, I say come to the Santa Monica location and get yourself a deal because I got one. By the way I got the red interior with it. Thanks, Roxy.

I couldnt connect with anyone at the dealership through online or phone contacts -- then once I did the man I spoke with on the phone was incredibly rude and short with me. He was incredibly dismissive and immediately hung up on the phone when we established the car I was looking into sold already. I didnt even get the chance to ask about any other possible cars available. Its understandable that time is precious, but what a horrible way to deal with people. Definitely would not recommend going here for a car nor will I.

The ease of making an appointment is not really a surprise, but the efficiency of the staff in making sure your time is valued (i.e. prompt efficient service) is unsurpassed in other dealerships.

My experience was absolutely great from start to finish! Hossein (Sales Associate) was incredibly kind, asked all of the right questions and paid attention to every feature I wanted. When I came out to get my vehicle, Hos had it waiting with a bow on top! So super sweet of him! Joshua (Technology Specialist) showed me how to operate the many features, connected my phone and garage door opener, and graciously answered any questions I had. Lyndon (Finance Manager) was able to get my finance documents done quickly and provided exceptional service. I was incredibly pleased with the level of service I received from everyone at Lexus Santa Monica!

Very bad service by used car purchase department. More than two weeks has passed since I sold my car but check has not arrived yet. Last week, I was told by agent that check had been mailed 8 days ago. But not here yet.

From 5 stars to 1 I returned my Lexus on 5/30/20 they gave me all paperwork done release of liability so four months later I receive a letter from Hawthorne police department as a now and there’s a ticket under my name of the Lexus I used to drive come on Lexus where’s your top service I speak with Aaron maybe that was his name manager he said it was cool nothing to worry about. Now I have to send paperwork to police prove everything I’m not the driver blah blah I’m shouldn’t have to go thru this seriously Lexus of Santa Monica never again would lease or buy a car from you.!!!!

Enrique is honestly the best! We’ve known Enrique for about 10 years now. We first met him while working at a different dealership and since then we’ve followed him to Lexus Santa Monica. This is our 3rd lease with with Enrique and Lexus Santa Monica. Enrique makes the process incredibly easy and will search high and low to get the car and color your searching for. Needless to say we’ll definitely be going back to Enrique and Lexus of Santa Monica.

I bought my first car here in 2008 and recently leased my wife’s car from this dealership. Regarding my wife’s lease .. the salesman Bob L promised to waive my last lease payment and of course as I’m nearing my last lease payment .. when I contacted Lexus financial they stated there is no such comments in my accounts notes that state that. Lexus financial told me to get a hold of the Santa Monica dealership and their business development manager told me there is no such thing as a waved last payment and he’s very sorry but he can’t do anything about this promise since Bob L has retired. As a loyal customer to this dealership you would think someone in management would investigate this very serious matter since this is extremely unprofessional and quite frankly unethical. I have tried reaching out to Matt Unger but he is very hard to get a hold of and hasn’t returned my calls. I hope this doesn’t happen to anyone else and I definitely will not be doing any more business with Santa Monica given the bait and switch tactics I assume are running rampant at this dealership.

Superb dealership with a truly professional staff.

Post sale service on resolving issues such as providing a title and entering VIN into the L-Certified Database has been absolutely terrible and can not be blamed on COVID. I have dealt with lots of car dealers in my life and Santa Monica Lexus is the worst. Forget about a Manager returning a phone call.

Purchased a used car here, and have to say it was one of the most pleasant experiences Ive had buying a car yet... Salesman Jason Lee was such a pleasure to work with, highly recommend ;-)

Worked with Alex Morales ... the best ever! During the day he text me all the details and any pictures I requested. I was able to pretty much make my decision just with the conversation. When I arrived that evening everything that I saw earlier was the same. Alex was in no way pushing me me make a decision. He explained everything and made it even easier for me to know I was at the right dealership. The easiest car buying experience I have had. Thanks Alex!Two days later I came to pick up my vehicle and worked with Joshua the technology guy. He explained all the options of the vehicle and made sure I could work them myself. He was patient and friendly, he made technical stuff easy. I appreciate his knowledge and his teaching abilities. I love my UXH even more because of Joshua. Thank you Joshua!!

Yesterday, my husband and I purchased a brand new Lexus NX300H from Roxie at Lexus Santa Monica.This is our fourth car from Lexus Santa Monica, and we keep going back because we are well taken care of and get great deals.The NX is hard to find in matador red and my dream car was not in stock but they pulled some strings and had my perfect car at the dealership, washed and gassed in 3 hours. Even though this car is in high demand, we were able to get it at a great price.If youre looking for a new car and a great deal - GO SEE ROXIE!

Great service! Got a car at a good deal. Jasmine, my lexus dealer, was incredibly transparent, patient, and kind. She communicated all the necessary information and answered any questions. Jasmine is the one to go to! She also called after to follow up and made the whole process so easy.Joshua - the technology specialist was also very helpful. He sat with me and went over every feature and was patient with my questions.Extremely nice staff! Also great building.

Excellent and great service, negotiated the pricing over the phone and closed the deal within 4 hours! Seriously!

Nice staff, Nice prices, the best cars-with the best warranty !!!Special thanks for miss Dee !!!Financing part is very transparent and it is no hiden fees or charge!

Elliot was amazing to work with! He made the decision very easy. Julie in Financing made that part of the process completely painless and then they handed me off to sweet Gabriel who helped me learn how to use the features in my car. Finally, Elliot and Gabriel made sure I was able to get both my old and new cars home. I would definitely recommend shopping for your Lexus and Lexus Santa Monica!!

I drove a friend here to purchase a used car but it wasnt a Lexus, he got a 2016 Nissan that once belong to a college student and got a great deal.It had 50,000 miles and it was in prime condition too.

Sergio was really helpful, polite, attentive and understanding. He knows customer service very well. After the routine maintenance, my car was sparkly clean. Also, before leaving the Lexus Santa Monica Service, Sergio explained the things that I need to consider upon my next visit. As always, I went home satisfied with their service. Kudos to their team!

The staff was personable and very helpful, made the process of choosing and leasing the car fast and easy. They also follow up after to ensure customer satisfaction with the car and the service. Much appreciated, was a pleasant experience.

Engine was beautifully tuned, had a comfortable ride back, however, the issue of the orange censor light is not resolved. Soon after leaving 11th.St facility, about 10 blocks or so, the censor light came on, and is still on. I was told it was not a part of engine problem, but a bit uneasy driving with an orange warning light.Please let me know what to do,Also let me know when you have the missing plastic piece on the bottom left side of the front wind shield.Thank you.

Updating our recent experience at Lexus Santa Monica. We went in as return customers to lease another RX350 and have to say the entire feeling in that place has changed for the worse. My previous review from 2017 below gave them a 5-star review.This time around, however, we were dealing with Robert, who was an irritating salesman, who didnt listen and just couldnt get their price any lower, which we knew was complete bs. So I called Lexus of Cerritos and they said theyd give us the car at the price we requested. Long story short, we got our vehicle at the price we wanted at Cerritos the following day in under two hrs without having to deal with any rude salespeople.Lowering my rating to 3 stars because Roberts demeanor can only reflect his managers demeanor as a salesman.----------------------------------------------------------Previous review from 2017Another great car-buying experience at Lexus Santa Monica.My wife and I were ready to buy our second Lexus, an RX350, and after checking around online, decided to place a request for some info from Lexus Santa Monica, from which we had purchased our first Lexus several years back. We were contacted immediately by Jennifer Ellis, who answered all our questions and even provided us an out-the-door lease quote online.We decided to come in and test drive. We were greeted right away by Jennifer, who was very unassuming and personable. We never felt pressured or even uncomfortable, which we both really appreciated. My wife is highly allergic to salespeople and the two of them hit it off. She worked with her manager to get our monthly payment down a little and we were out the door within a couple hours of arriving. Unbelievable.If you are in the market for a new Lexus, which you most likely are or you wouldnt be reading this review, I highly recommend contacting Jennifer Ellis to take care of you. One of the best car-buying experiences weve had. Thank you Jennifer and Lexus SM!

Pretty sharky experience here today. I had an appointment to view some USED cars and didnt even get to see any of them. The pushy salesman pulled the what is it going to take to make a deal happen today? move after telling me my trade in is worth 10k less than what I owe on it while trying to sell me on a lease for a NEW car. can you swing a $700 payment?? How about 6!!??? sorry but this was a really bad experience

First class service the moment you drive your car there! This service department has the best customer service. I was assisted by Ray, who was very accommodating and honest. I had to change all 4 of my tires and to adjust my car’s alignment and Ray was very patient and willing to discuss all my options for tires. I was able to successfully pick the best quality and the best priced one. Thank you!!

I returned to Lexus Santa Monica this weekend when I needed a new car. I had worked exclusively with Enrique Carvajal in the past who had sold me a few cars, and I was thrilled that he still works there. Hes really as good as it gets - he spent so much time patiently answering all my questions, making sure I was comfortable and understood everything about the new car. I highly recommend working with Enrique, Lexus Santa Monica is lucky to have him!

As always Tim Nelson handled me perfectly. Always fair, honest, accurate, and professional. I wish I gave him reviews every time i get service but I am horrible at using the internet. Please give Tim 5 stars for every service i have ever had through him!!!

I normally dont write review but the buying was fantastic, fast, smooth and stress free. The best car experience I have ever encountered even better than the Mercedes dealer. I found my sales man Enrique through Yelp, people say a lot of good things about him. I decided to give him a try. I call him to set up the appointment for the car I want, he was very responsive and courteous. His car knowledge and customer service skills is top Notch. He texted me the information about the car before I arrived and when I arrived he has the car ready waiting for me to test drive. He was not worried about the dollar but to get me the car that I wanted in my term that works best for me. Enrique was able to save me a lot of money. The valley parking guy was awesome and Almond who do the finance was great. Almond is very friendly, helpful, fast and efficient. I would highly recommend Enrique for your car need either purchase or lease. He will take care of you.

The agent I worked with, Ray James, made a last minute appointment for me, arranged for a loaner car and got my service in and out very quickly. I was able to get my car back early the next day as I requested.

The dealership is very good, 5 stars. This is the third car I’ve bought or leased from them. However, I give a minus 3 stars to the salesman from my last lease. Nima Behnia was very pleasant UNTIL the deal closed. Since then he hasn’t returned my phone calls and emails, except one time, but then fails to follow through.8/13/20 Update. As of today General Manager Matt Unger has not contacted me although I’ve left him three more messages so he doesn’t have search for my contact information. His reply to my review is not sincere. I contacted Lexus USA today and they are now investigating the matter.8/15/20 Update. Lexus USA prompted dealer to contact me. Dealer did. Dealer returned money at issue. Nightmare over, memory lingers.

I had a really great experience at Lexus Santa Monica, especially compared to everything other car dealership I visited, and the staff was incredible. Nima, who sold me my car, was so well informed, had very honest conversations with me about all of the different car brands and models I was considering. He made me feel very confident in my decision, which was so important because I just moved to LA from NY, and I havent owned a car in almost 10 years. I also had a concern within 24 hours of my purchase, which he addressed and handled immediately. He has gone above and beyond to help me out, which I am so grateful for. I plan to keep in touch with him for my future car needs.

The experience of buying our new car was flawless. It had been over 10 years since we bought a car. Simon and his team made the experience a very pleasant one. Alex has been very patient and understanding in teaching us how to drive a car with so many new features. I feel like the team really cares. This did not feel like just another sale.

Amazing i just got my new car .sergii & Ricky pellegrini gave me a good deal, thank you.

Amazing dealership with great deals. Very flexible negotiating. Definitely recommend going here. Got an amazing deal. Sales people are very nice and understanding. Thank you again Sally and Mr. Ghasemi.

Service has always been excellent. Ray James who as been my service advisor is a real professional, competent and very friendly. The facilities are outstanding including the waiting area with TV, coffee and bagels. I continue to go there despite the fact that I have retired and am no longer close to Santa Monica.

Arsany was professional, kind, and knowledgeable. He answered any questions or concerns without hesitation. I appreciate the lounge area which has complimentary snacks and beverages as well as a large TV and waiting area. I always enjoy the service provided by Santa Monica Lexus.

Easy to make an appointment and more accommodating than the other area Lexus options. I value their flexibility, level of service, and direct communication regarding options. No upselling which is huge for me with car dealers/mechanics

This was my first time at Lexus Santa Monica and it was a very positive experience. From the time I drove in, it was like checking into a fine hotel - very warm and welcoming. Everyone was wonderful. A special shout out to Andy, my service rep, who was helpful, knowledgeable, friendly, a pleasure to work with.

Excellent services and reasonable and competitive pricing. I bought a 2019 GS350f from Mariya Matsas who is very helpful with all the questions and very down to earth. I am also impressed by the finance guy who is very honest and very pleasant to deal with, not like the car finance guys I have dealt with before. I will definitely come back to her for another Lexus in the future.

I was immediately greeted and put in contact with a service advisor who had my car’s history easily available for a quick drop-off. The car was ready at the time promised and pick-up was quick and painless. The car was washed and looked great.

Ray my service advisor was awesome. Made me feel very welcome and explained all the services done to my car. I waited in their service lounge and it was just as comfortable as their Lexus Showroom. If I had to make a recommendation, I would say add donuts or bagels instead of cookies as it was 8 when I dropped my car off.I would recommend Lexus of Santa Monica!!!

The appointment set up was easy. The work was completed earlier than expected and the loaner car was great! My car was ready and washed when I arrived at the dealership.The employees were all friendly and helpful.

I’ve been going to Tim Nelson at Lexus Santa Monica since I bought my 2009 Rx hybrid. I can always rely on him to quickly respond to my calls, get my car in fast and do the necessary work on it, no less and no more. He’s honest, warm and efficient at his job. They always give a loaner free of charge and the ladies at the cashier get you right out, a well-oiled machine. I have over 140k miles on my car and never had any major issues. I attribute that to such good service here at Santa Monica Lexus.

I am never disappointed whenever I go the Lexus Santa Monica service and repair site. Every person I meet are welcoming, courteous, and helpful. Ive been a loyal customer for awhile, and the level of service I receive always has me coming back. Thank you!

My wife and I are now leasing our fourth Lexus from Lexus Santa Monica. Why? Because of the outstanding sales and service we have received over the years. Our latest experience has been one of the best in getting a new car we have ever had. Thank you to the staff at Lexus Santa Monica!

The experience at Lexus Santa Monica was a professional one from start to finish. Devon knew the car that my wife and I were looking for and took the time to call me and let me know that the exact car we wanted just became available. He was low-pressure, professional, and knew his product very well. Lyndon in Finance was equally professional and was very clear in his explanations of each step of the buying process. This is a classy dealership which fits the classy cars that they sell.

Enrique helped me with the purchase of my first Lexus today. He made the whole process from start to finish a great experience. He went above and beyond to make sure I was able to make the transition from my old car to the new one easy and stress free. I will be recommending him to friends and family looking to buy a new car.

Great service and very professional. Got my car back within less than 24hrs. They went above and beyond to help me and even gave me a rental car. Would highly recommended this service place.

Enrique was my sales consultant and he was amazing!! I followed him from Lexus Beverly Hills because he is simply the best! He was extremely professional, knowledgeable, and had provided excellent costumer service. I told him exactly what i was looking for, and he was able to quickly work out a deal within my budget. No games or tricks, no going back and forth, just very honest and straightforward. This guy is the real deal! Thanks again Enrique for your transparency and hard work!! I will be sure to send all my friends to you.Once I was ready to go, Zack showed me everything I needed to know about the car. Zack and Enrique even said I could text them after if I have any questions about the car.I will definitely be going back!

I have leased 4 vehicles from Lexus Santa Monica. This dealership is superior in terms of customer satisfaction. It is such a pleasant experience to buy a car from the incredible employees at Lexus Santa Monica. Theres no waiting around for hours negotiating a deal. Your new car is exceptionally clean and you dont leave without learning about all the extraordinary features of your new vehicle. I highly recommend buying a car here!! You wont want to go anywhere else!!

I appreciated all the time that I was given to make my decision.I visited the Lexus Santa Monica showroom, drove several cars several times and kept coming back before I made my decision to lease my 2019 NX Lexus. Thank you very much

Tim Nelson is a consummate professional who is also funny and very personable!He offered me a loaner even though I had a less than 2 hour wait and my car was serviced and washed as well. I appreciated all the staff there.

My purchase of the 2019 Lexus ES 300H was my second Lexus purchase from this dealership. My sales agent, Enrique Carvajal, was personable and very knowledgeable about the cars features. The buying experience was comfortable. I will return to Lexus Santa Monica for my next Lexus purchase.

Ray James was my service advisor and he was extremely courteous and knowledgable. I had suspicions about being over charged at a different Lexus in Beverly Hills and he assisted me in looking up and pointing me in the direction of the information I was looking for. The wait time quoted was accurate and he made sure to go through all my information for accuracy and review each item on the service invoice to make sure I understood the charges.Thanks Ray!

This was the most enjoyable car purchase experience I have ever had. I had the pleasure of working with Mr. Neal Greene, the consummate professional. He was courteous patient and actually looked out for my best interest ! Phone calls, emails were answered quickly even on his days off. All my questions were answered. This man invented customer service ! The finance portion was painless and quick thanks to Mr. Josh Mojtahedi. Then to top it off I spent over an hour with Angela Durand who taught me how to drive my new CT and operate all the bells and whistles. She too was unbelievable patient with my endless questions.Truly if you are wanting a Lexus this is the only place to shop11/2018This is now my 3rd lease with Santa Monica Lexus! The reason I continue to return is of course I love Lexus vehicles and my faith in Neal Greene. He continues to be the most excellent car salesperson I have known. His professionalism, knowledge of the product and dedication to provide the client the best customer service.I heartily recommend Neal Greene to all searching for a Lexus!

George Morales is always courteous, professional and knowledgeable. Vehicle servicing is always completed in a timely manner.The waiting area is well maintained and appropriately furnished with accent tables and comfortableleather chairs. Refreshments provide morning and afternoon bakery, fruit, snack, and beverage choices.The receptionists and cashiers are courteous and pleasant.

LOVE our new IS300! Massive thanks to everyone at Enrique & Lexus SM for getting us into a car that really gets us. We traded in our old IS for the new 2019 and WHOA was it different (in a cool way).

I had a truly wonderful experience in all regards with Lexus Santa Monica. Caitlin Cohen helped me through the entire process and she is amazing. Incredibly helpful, knowledgeable about all Lexus models, and easy to work with. She made the whole process easier for me and I highly recommend visiting this dealership and meeting her. I had tons of questions and she was helpful with every single one of them.One of the best customer service experiences Ive ever had. Thank you!

My boyfriend and I test drove a few used Lexuss at this location. I asked up front.. So, the credit check is a soft check, correct? They assured me that it was.That is why I really wanted to post a picture of one of the three life lock alerts that I received regarding that soft check. It wasnt a soft check at all, and I am posting this because I am a bit tired of the shady used car dealers that will say anything to get you in that office so they can do a write up.Now, the alert says This alert has been dismissed and archived, no further action is needed. That does not mean I am not getting dinged for it. It means I acknowledged it was me, hence Lifelock will not be alerted to fraudulent activity. If it was a Soft check as they promised me two times that it would be, I would not have been alerted in the first place.On top of the fact that they tried to sell us a used car for over $5000.00 of the blue book price. I mean, they would not budge even 1000.00 down from 27,000 + on a car that was at most worth 22,000, and that was rounding up on Kelly blue book. Not to mention the 2.9 financing.

All-around experience was amazing I just really honestly show you what the numbers are and it was probably the best and easiest ever to buy a car both manager Joshua and sales representative and even the people that showed me how to use the car they took me through everything was amazing thank you

Lexus Santa Monica dealership, in my opinion, is the best of the best. They are not only honest, but they are polite and transparent. If you want an excellent buying experience, for buying a Lexus, then this is the dealership to go to. They are patient and they will provide you with alternatives. They do not rush you and they want you to make the best decision. Their sales, technology, finance, and general management are truly interested in making sure you have a good experience. We have bought 3 Lexuses from this dealership and have never been disappointed. Also, their service department is excellent. Even though the local Lexus dealership is closer to where we live, we buy and service our Lexus in Santa Monica. You will not be disappointed.

I recently purchased a Lexus and had the pleasure of meeting Kevin, Simon and Josh, They are a great team at Lexus of Santa Monica. Their unwavering support, personality and care made me feel great about purchasing this vehicle. By far, the best car experience purchase I have ever had. I would definitely recommend them to everyone I know who is looking for a car. Thank you so much! :)

This dealership was great! This was our first time buying a car. We were shopping around, visiting different dealerships, and were really exhausted with the whole process. Every place we went to the employees were either dodging our questions or didnt know any answers or details, in either case it was like pulling teeth. We stumbled into Lexus Santa Monica and Enrique by chance, and boy were we lucky. Right away Enrique was friendly, down to earth, not to pushy, and most importantly clearly very very knowledgable about cars. He answered all of our questions about the specific model, as well as general questions, without being forceful or having an ulterior motive.Enrique was understanding when we said we needed some time to think things over, and was prompt to reply when we got in touch. He was very easy to talk to and deal with -- he was committed to his job, but also to making it an easy and pleasant experience for us.We ended up buying our first ever car from Enrique and couldnt be happy -- we will definitely continue to stay in touch and do business with him.I will also mention that everyone else there was extremely nice and courteous in a very down to earth way, which is not true for most luxury dealership and was a real comfort to me. Ivan in particular was another employee we interacted with and a really great guy!

Thanks so much! Very efficient, as usual and accommodated my needs as well with loaner. Accident on freeway prevented my picking up my car and turning in loaner. They told me not to worry...just get there safely the next day...no charge!! Thanks, Lexus!!

I have nothing but good things to say about my experience at Lexus in Santa Monica. Jimmy Kim took the time to listen to and understand what I was looking and which car would best suit me. I felt confident and that I was making informed decisions. I would highly recommend anyone looking for a car to work with Jimmy to get what they want for the best deal possible.

Stop in and see Enrique if you want the best deal! I was referred to him by co-workers and friends, and it was the best decision I made. He will work a miracle to get you what you want, at an affordable price! He was absolutely amazing and sooo patient when I couldnt choose between two cars. He was so sweet and didnt rush or pressure me, at all. He will definitely make it work, so you drive away in your dream car. I got my dream car and couldnt be happier with him and the amazing service at Santa Monica Lexus. I would give 10 stars if I could! Choose Santa Monica Lexus if you want your dream car, you wont regret it. Im in love with my brand new 2018 Lexus IS 300 F-Sport! :)

Andrew Blevin was kind, friendly, and very professional. I left him a v/m to ask him a question re recommended service on my vehicle and he returned the call in less than 5 min and answered my questions in a very professional manner. 10 stars if it had more!

Our first time getting our car serviced at Lexus, and the experience was awesome! Easy scheduling, dropoff and pickup. The loaner was a little tricky to get used to, but did the job just fine for the ~2 hours. Arsany is the man and he was extremely helpful and responsive. Highly recommended!