Love these people. Great service!But please get better coffee and provde a more peaceful waiting area. I.e. music good, TV volume down. And fix the swinging gates so that they dont pound every time one of your employees walks through them.

Cant give them 5 stars but my experience started at 0. Took my car in for regular service 6/15 and was told I needed new tires. Agreed to buy new tires from them but was told it would take 2 days for tires to come in. No communication from them until I call Friday and was told Tuesday 6/22 theyd be ready. Then Wednesday. Finally picked up the car today - 9 days later.What bumped my review was Sams (Service Manager) response when I escalated. He called back regularly and was up front and straight with me on the situation. And he discounted the labor charge and filled up my car with gas - thats good customer service.Having said all that, service centers need to do a MUCH better job communicating to customers about part shortages. If you read the news you know whats going in the Auto industry but please COMMUNICATE BETTER with customers. Well understand if you are honest.Because of Sam, I will take my car back there for its next service appt.

Always a pleasure coming to this location for my car to get serviced. Everyone is very polite and courteous... Not to forget their professionalism... Thank you for being great!!

This dealership is awful. My car’s paint was damaged by Lexus Santa Monica during a service. They were forced to repair it due to their negligence. They did a botched job! The area that was “repaired” is now corroding and the paint has come off. They will not take responsibility and fix their mistake. Really disappointed with the customer service, quality of maintenance, repair and service! It is not up to luxury car standards and an embarrassment to the Lexus name.

Wouldnt take my car anyplace else. Lauren was great.

Generally my experience with the Lexus Santa Monica sales and service department is pleasant and excellent. This morning called the service department and had the unpleasant experience of talking to someone by the name of Lauren who does not know how to speak politely to customers. It is important that customer-facing personnel have a polite demeanor. Lauren did not represent the high standards the Lexus Santa Monica Service department has generally demonstrated.

OFFICIALLY DONE WITH lexus!!! PLEASE INSPECT YOUR CAR BEFORE TAKING IT AFTER SERVICE NO MATTER IF YOURE IN A HURRY.... YESTERSAY SATURDAY I CAME HERE FOR 10,000 MILE SERVICE AFTER HORRIBLE SERVICE AT BEVERLY HILLS, ONLY TO SEE THIS HORRIBLE SCRATCH....UNFORTUNATELY I FOUND OUT AFTER SINCE IT WAS ON THE PASSENGER SIDE....NOT SURE WHAT WILL HAPPEN SINCE TODAY SUNDAY THEY ARE CLOSED AND WAS TOLD TO WAIT UNTIL MONDAY BY THE DEALER.....I HAVE ALREADY HAD HORRIBLE EXPERIENCES WITH lexus CUSTOMER SERVICE IN SUCH SHORT TIME....I CAN HONESTLY SAY lexus CUSTOMER SERVICE IS GARBAGE....I SIMPLY NEED PEOPLE AND lexus TO BE AWARE THIS SO CALLED LUXURY BRAND is nothing compared to AUDI, BMW....and also, this car wash though....Updated on 3/23/18....thank you George and staff for the amazing help. Made this much smoother than what I expected.....although why is it when I try to be happy with my experience I find something horrible after getting service which Im grateful, I come to find this horrible dent????! Why Lexus? Why?

Horrible experience!! I brought my RX450h for the first service to this location as I live just a few blocks away. I regret my decision, big time! Not only they did not provide a loaner (unlike many other luxury brands), they returned my car unwashed stating that there was a problem with the carwash. Also, I discovered OIL stains! on the parchment interior: the drivers seat, armrest, and door were all dirty. Very disappointed with the quality of service. I guess I should be thankful that they have not damaged the exterior of my car. Indeed, I will drive to another location to service my car. I bought Lexus for build quality but should have considered service as well.

The very polite general manager lead his people by his professional example thus resulting in excellent service by the technicians and by the courteous administrative staff. The overall milieu is well maintained and scrubbed clean. I truly enjoy the comfortable waiting area, time passes fast.I return regularly.

Service appointment was quick and easy. Safe waiting area.Calling in and the pain of booking was the cause for one star deduction.

From the last time I serviced my Lexus here to now I notice a huge change in quality. The cost cutting is apparent and the people are curt. The service executive was unhelpful and didnt perform all the checks I requested. I am forced to look at other alternatives for service.

Very clean well spaced out due to COVid. However bring your own water and snacks if you wait. I expected it as they are adhereing to Covid restrictions.

I like going to this dealership. From the very start of my Lexus ownership the staff at the sales and service departments have treated me with the utmost courtesy and respect. I had visited other dealers closer to my home but the reception I received ranged from ambivalence to cold dismissal. Not so with this dealership.Sam was a great help during my last visit.I will continue to use the Lexus Santa Monica service for car maintenance as well as consider Lexus Santa Monica sales when purchasing my next vehicles.Keep up the good work

Excellent customer service. Amazing people there.

These guys are bandits. They charge double what other mechanics will legitimately charge. For example: $1,230 to replace an alternator when several nearby mechanics will do the job for $600. Not worth the free coffee.

Gave specific instructions not to test drive my modified IS came back with additional miles. Will not be returning.

Thanks to Eddie today for going out of his way to help me as a visitor in town replace the turn signal bulbs on my Lexus SUV. He went out of his way to assist with this minor, yet tricky, replacement of the front turn signal bulbs. Saved me the potential headache of having to do this on my own, and he saved me some expense as well. Thank you for your great service and timely assistance, Eddie!

This was my 1st visit since I purchased my 2019 in December 2018 and I must say it was a fabulous experience all the way around! They have a very nice waiting area with lots of smart treats,coffee,teas,soda and water for you to enjoy while waiting for you car. They also offer a outside patio with a mini golf course to use.I was also impressed with my service advisor Buddy he was professional and helpful with all of my questionsI highly recommend Lexus of Santa Monica for your car services!

I checked my car and changed the breaks for $860!!! I’m not sure if I trust them anymore. Still Lexus Beverly is worst.

Great serviceWe usually get a loan car until our car is ready. Best to make an appointment with service departmentNo complaints. Been going there mamy yearsPrices a little higher but so is quality of care.

They had a recall on my friends 2007 ES350, and they scratched up his dashboard & put yellowish marks on it. They refused to replace it and now his dash is all scratched up and damaged because of their terrible job and service. If their service was good or better, they would have replaced his dash and apologized to him, but they didnt. I would not go here unless its absolutely mandatory. Do your own repairs because they wont be as responsible as they should be.

David Cuevas was excellent in managing the service of my car. He was incredibly thorough and took care of an item I was missing from my purchase day. Manny in parts was amazing before I even arrived at Service, he even followed up with a phone call to let me know the status of another item. These guys run a smooth, professional experience! Everyone in the Service department was on their game. Including the parts, back desk checkout and loaner teams. I live in West Hollywood but will go to Santa Monica for service!

I purchased my car at Lexus Santa Monica, and have had all my oil changes, warranty covered repairs, and scheduled service appointments done at their service center. Every experience I have had with Lexus Santa Monica has been a positive one! I find the staff at the service center to be very friendly, helpful and efficient! I also love the courtesy vehicle they offer during services, so I never have to miss work or other activities while my car is being worked on. They have plenty of appointment days and times and I have never had a problem getting my car in for service when necessary! I have never felt pressured to upgrade or purchase additional services when I bring my car in, either, which is a huge plus! During my most recent visit last week, Adriane Marmolejo assisted me with my service appointment. She was very friendly and helpful. Adriane called me right after my service was complete and gave me the results of the inspection and provided me with the details of what had been done on my car. I look forward to working with her again at my next scheduled service! Keep up the great work, Lexus Santa Monica! :)

Ive been to Santa Monica Lexus service center a few times, and each time has been a smooth, efficient, pleasant experience. Everyone knows what theyre doing - their systems are well designed - and the customer experience is a breeze. Cant recommend it highly enough!

BEST CAR SERVICE EXPERIENCE:My service specialist Irving Ferreira was very professional and cautious.I was called by Lexus with a reminder to bring my car in for scheduled maintenance. Although I was caught in traffic and was late for my appointment, they were accommodating. They update you with a text message during the service and when you car is ready. I was out in good time.

I spoke with a lady (service advisor) in the morning for a service quote. She was very nice and said that she will email me shortly. I waited for her for hours and called them again around 2 pm. Lorena answered forwarding me to Fevui Villarreal. They disappeared again. All I needed was one sentence saying how much the service will cost. Thats it. After I wrote a review on the yelp I received the quote, which was too late. I am very disappointed and highly recommend avoiding this place!

Great service provided by Ray James at Lexus Service in Santa Monica! He was friendly, efficient and honest. All around the service was great- love how they treat all customers like V.I.P.s!

Richard Doherty is the quintessential service manager: knowledgeable, friendly, helpful, and always on top of his game. You can count on him and feel confident that he is looking out for you. He does fantastic work and takes care of your car like no one else!

I brought my car in for its 20,000 mile check up. I was introduced to George Connolly and he took me immediately. We went through the necessary information quickly and George was humorous, respectful and efficient. My rental car was waiting. The next day, when I returned the rental and picked up my car, I was met by George who again was courteous, efficient and warm. My own car was ready andit took only minutes to retrieve it.My experience with George Connolly was the best one I have had in my 20 plus years of owning a Lexus. There was no wait and absolutely no hassle.I have absolutely no reservation about recommending him when you visit Lexus.

My experience at Lexus Santa Monica turned out to be very good thanks to Miguel Santiago. I had procrastinated taking the car in knowing that it might be an expensive repair job. Miguel was courteous, knowledgeable, and did an excellent follow through in making sure my car was serviced properly. And once the job was started there was no problem in immediately receiving a loaner vehicle. I am satisfied with the job and the customer service!

Angel Vasquez was very helpful during my 40,000 mile service on my ES350.In the beginning, I wasnt very happy because the recommended tire change for all four tires which costs over $1000. It turns out that this price is about right, and I really did need the tire change.Also, the ES300h I got for the day for free while my car was in service was great. I expected to get a car that are cheaper than mine, but the newer ES300h with much better equipment is clearly more expensive than my car, and I really enjoyed driving a hybrid for a day.In general, good service, price is about right.

I hate going to this dealership its the worst one in the area. Always a bad experience with wait times. And its more expensive than others. They are never happy to help their customers.

Very clean inside and knowledgeable workers

Johnny was outstanding from start to finish. I called to make an appointment for service a week before and Johnny made it easy, giving me the exact date and time I requested immediately. On the day of service, Johnny met me promptly, completed my paperwork quickly and had me on my way in a very short period of time. I needed my car later that morning and asked if it would be possible to have the maintenance work completed by 10:30 AM. Johnny assured me that he would accommodate this request (my car was actually ready at 9:00 AM). The work was excellent and Johnny saw to it that EVERYTHING was performed perfectly from start to finish. I will definitely return to Lexus Santa Monica for future service and request to work with Johnny.

On line appointment procedure, fresh coffee and a clean restroom! Ray James, my service manager, took care of my recall promptly! They let me use a brand new Lexus SUV for the day and when my car was finished I received notification promptly. NO CHARGE!My car needed additional work but I appreciated not having to suffer through a hi-pressure sell. Mr. James pointed out the issues with my car and told me to bring the car in when I was ready. Great service and quality care.Thanks Ray! Ill be back soon!

Richard was amazing!!! It was my 1st time working with him, the other guy left, but he made me feel just as comfortable and assured me the job would get done. I have been getting my car serviced there 4 out of 5 years that I have had my car and I will NEVER go to another service center as long as Santa Monica is open. They always have loaners for me, they are always nice and compassionate about my needs and my vehicle. Thank you Santa Monica

A routine maintenance appointment. Service Adviser David Cuevas was friendly & helpful. He followed up on all my concerns. I was very happy working with him.

My favorite car dealership - for sales and service --been coming for years because of customer service and recommend to all my friends who have Lexus cars- Even one friend who came with me ending trading her car by another maker and bought a Lexus on the spot. My service rep Richard Doherty provided me with years of excellent customer service, follow-up with data and expressed genuine concern for any issues. Thank you to the top management for having such fine and kind caring employees- customers do notice!

My service advisor Patrick Levenson is an absolute gem! He went above and beyond for me and saved me a ton of money! I’ve moved around a lot over the last few years and have gone to several different Lexus dealerships on the west coast and Patrick and the rest of the Lexus of Santa Monica have by far the best customer service I’ve ever received! I will always bring my car and service needs to them! Y’all are amazing! Me and my Lexus love you!

All the technicians are competent and give you prompt updates. The loaner car system is great. Had Ray James last time and he was great.

Lexus Santa Monica is the best service center. All the staff are courteous and professional. The waiting lounge and restrooms are very clean, spacious and comfortable. Most important of all is my service advisor, Richard Doherty.He listens to my request and definitely gives all my options. His recommendation allowed me to make the right decision. Richard is very friendly, patience, and concise. I feel very fortunate to trust Richard and his team with my car. Great experience---I highly recommend this service center.

Very pleased with Lexus Santa Monica. Everything from the ease of use of the website to schedule an appointment, to the customer service upon arriving. I was assigned Mr. Ray James as my consultant. He was very professional, courteous, and accommodating. He was very accessible by cellular phone, and was very responsive to texts regarding updates with my vehicles service needs.I have to say that because of the service and quality treatment at Santa Monica, I will more than likely purchase another Lexus vehicle there in future.

Chuy was a great problem solver from the moment we pulled into the service bay!

I love the SaMo Lexus service department. Everyone is always super friendly, courteous, and helpful. My service advisor this time, Rafael Navarro, was awesome - very helpful and nice. I love the update texts they send as well. And their espresso/ latte machine in the lounge... ;)

Always an excellent experience when I need my car serviced. Great waiting room and complimentary ride services. Andy is the man!

The two visits weve made to Lexus Santa Monica Service Center, weve had Angel Vasquez. He took care of our needs efficiently and always treats us as though we are family. He is very professional and courteous. Weve been treated great both times and the staff is friendly. The waiting area is nice and comfortable. Great place and service.

I appreciate the excellent service I always receive at Santa Monica Lexus. Shout out to Douglas Elliot, very professional and kind -- as well as the lovely ladies at the check out desk.I would like them to reduce the amount of paper that they use... They print out like 5 pages for you to sign. One signature, and an emailed receipt seems like more then enough. Otherwise I think they are great.

I took my car to minor maintenance, my car was returned to me with dirt on the floor, I emailed right away to my advisor Leroy Ducknick and let him know about it, and other item . He went beyond my expectations, cleaned up the dirty mat and must important with great attitude. This is difference between a simple advisor and “ the advisor “.Thanks.

Had a great experience yesterday at Lexus. Sam Neal assisted me and was very helpful and understanding. My interior door handle was slightly loose and he fixed it for me, no problem. All and all a seamless experience from beginning to end!

Great service experience thanks to my rep, Patrick Levenson! He was professional and knowledgeable as he explained the details of my cars service. The entire experience was quick and efficient and before I knew it, my car was ready to go. Thanks, Patrick! You made this easy and fast. See you in 5000 miles!

As always my experience at Lexus was top notch. This includes the few moments it took for someone to get George Connolly to sign me in. George is always pleasant and efficient. Again, I was so pleased with the quick rental car availability so I was on my way very quickly.Returning I had the same pleasant and efficient experience.Bravo to the folks at Lexus Service in Santa Monica.Thank You,,Barbara

Over the Thanksgiving Holiday the battery on our Lexus ES 350 diedwhile we were visiting from our home in San Luis Obispo. I was able to easily secure a service appointment for the following Friday morningand was assisted by Miguel Santiago. He recognized the stress I wasunder visiting on vacation with the loss of our car and quickly resolvedmy ability to secure a loaner while our car was repaired-he also advisedfrom the records he had that a full service could be accomplished andthat was also taken care of. He was a gentlemen, very knowledgeable and a delight to deal with.with.

I was greeted shortly after arriving by Heidi Cabrera. She was very helpful and knowledgeable concerning my needs. I was impressed with her efficiency and was out of the shop just a few minutes after I arrived. The service was completed promptly and my planned day went without a hitch and without any alteration due to prolonged time for the service. I have always been pleased with the treatment I receive at Santa Monica Lexus and you can be sure I will continue as a loyal customer.

David Cuevas has assisted me for my maintenance service visit at Lexus Santa Monica. He was very nice and answered my questions patiently regarding my covered warranty services. Overall I really enjoyed the experience.

Adriane Maemolejo was fantastic from the moment she greeted me at the car with her beautiful smile. She explained everything, made sure the shuttle was ready for me and the entire process was perfect. Thank you SM Lexus for hiring such amazing people. Service on my car was great too.

Courteous and Efficient

I made an appointment with Angel Vasquez via email for front and rear brake replacement. I was greeted by Angel Vasquez at exactly 7am and he quickly got me in a loaner car. An hour later he contacted me telling me what the car needed done and wanted to get my approval. Angel communicates when he can and goes out of his way to make sure you are happy. I would recommend him to anyone looking to service their Lexus.

I love the service I get at Lexus Santa Monica! My advisor David Cuevas is awesome. He takes good care of my familys cars. He is really good at his job and I know he really cares. I am always pleased with the work done at Lexus Santa Monica.

For years I have had a great experience doing my car maintenance at the Lexus Santa Monica Service Center. Over time, I developed high trust with my service rep, Angel. We recently bought a new Lexus, in part because of my years of true satisfaction with him and the service center. Now he has moved on and I just began with Juan Carlos who is also terrific, friendly, helpful and detail oriented. The only reason my review is not 5 star is because the cashier team on my last visit was, I guess, distracted. Normally it would not have mattered that it took me over 40 minutes to check out with them after finishing with Juan Carlos, but I happened to be in a big hurry that day. I understand that things take time, but the cashier team was taking people out of order and fielding non-urgent personal phone calls in the middle of my transaction. Juan Carlos came to my rescue and I finally got waited on. I have normally had such a consistently good experience here, I dont want to make this some kind of rant. I simply hope that Lexus will be inspired to refocus that team on excellent service like I have received so many times before.

Heidi Cabrera was terrific from the first moment I walked into the center. She was friendly and smiling and eager to help. We worked out a convenient way for me to leave my car there. She expedited my service and made sure I had a speedy exit when I returned. My car was clean and all ready and she even helped me clean my mats. Then she wen the extra distance and took pics of me in my car.You should proud and are certainly lucky to have a service advisor like Heidi. She is a definite asset to your team!

Angel Vasquez provided me superior service. He was extremely personable and made me feel really cared for. When I came back for my car, he remembered that we were moving to Northern California and wished me a safe and smooth drive.

Thank you Christopher Young for your assistance yesterday. Whether my car needs a repair or just routine maintenance you are always very helpful, informative, and professional. I appreciate that you take the time to answer all my questions and help me understand the services being provided. I trust I am in good hands with you and Lexus Santa Monica Serivce center!

I have been taking my car to Santa Monica Lexus Service center for over 10 years. Ray James my service advisor is always upfront and honest about what service needs to be done. The rest of the team from the staff who greets you to the cashiers are always very pleasant.

Always excellent service at Santa Monica Lexus. Obviously a very good repair staff with special emphasis on the service manager with whom I deal, Angel Vasquez. Angel always presents himself with the two major areas that attract and keep the agencys customers, courtesy and concern re my needs. He literally spells out what may be required to maintain/repair the Lexus I have brought in that day (we have two).My congratulations on having him on your staff.

My car experience with Lexus Santa Monica, and most recently working with Ray James, was exceptional. I made an online appointment, they were there to meet me and were expecting me. Ray came right out, was quick, to the point, warm and efficient. I signed up online for more services than what I needed and Ray let me know that. I was given a loaner car and the entire experience was like I was at a 5 star resort with the services and the warmth shared to me.

When having my car serviced, I always ask for Tim Nelson.Once again, he didnt let me down.Tim is full of enthusiasm. on time and reliable about when the car will be ready and the cost. If the car takes longer, he will easily arrange a loan car.Tim will do everything he can to make getting your car serviced the BEST experience..I highly recommend Tim Nelson.He is definitely worth requesting!.Cheryl Pettitt

You would have to ask my sister I just drove her there to pick up her car however they are not washing the which is a bummer toI took my Lincoln to the Lincoln dealer a couple of months ago for oil change and I received my complimentary car wash I think its hard to get good help

I have dealt exclusively with Angel Vasquez since I first obtained my Lexus ES 350 over 3 1/2 years ago.Not only has he been assiduously fair and educational to me, but he has also made himself available for questions and problems even when Im not in the Service bay, and has saved me many trips to the Service center just by rationally and fairly evaluating the situation over the phone.I give Angel the HIGHEST marks and most strongly recommend him as wonderfully fair and honest, as well as being incredibly helpful, available, and educational to me.

Got my car from the dealership here in SM, so I keep coming back to their service location even though there are other Lexus locations to where Im at. Never any issues. And they always offer a good deal when they get a chance.

I purchased my ES350 at Santa Monica Lexus right off the showroom floor in 2012. Ive been taking it there for maintenance service ever since because they do a wonderful job and treat me like they care. This time I was there for my 90k service and my service advisor, Rafael Navarro, was especially kind and helpful. He was considerate, helpful and kind and because of employees like him I will continue to do business there even though I live 70 miles away now.

Alex Anaya who handled my appointment was prompt, welcoming and courteous. He promised to call before 1pm and the call came at 12. My car was ready when I arrived to pick it up and Alex again came out and thanked me for coming him. The best kind of service possible and it makes me glad that I have a Lexus.

I have been going to SM Lexus since I bought my car in 2007. All the service staff are incredibly helpful and nice. Angel Vasquez has helped me over the past three years and is the best. I would highly recommend requesting him on your next visit.I love this service center and will continue to come back.

Very professional.

Sam Neal helped me out when I went for scheduled maintenance, It was my first time getting a service for my car so I was alittle lost about how to do it, but he explained everything clearly and made me comfortable with the process. He also made sure to follow up with me which was great since I was on a time crunch that day. To top it off they kinda washed my car which was such a time saver

Tim Nelson, my service advisor, is the reason I am a loyal Lexus Santa Monica customer. Tims automotive knowledge, customer care and fun nature all contribute to the excellent service I have received at Santa Monica. Lexus Pursuit of Perfection not only describes the excellence of their automobiles, but Tims attitude to getting the job done right. He should be commended for his professionalism.

George Connolly at Lexus of Santa Monica is a perfect example of good customer service, courteous, professional and personable. When I offered him my key, he immediately offered a simple change in my placement of the key ring which made it much easier to separate the keys for valet service. It is the little things that count. He was efficient and fast, getting my car set up in the system and arranged a loaner car with a minimum of fuss. When my car was ready, I received a call from him and was able to pick it up in really good time. The whole experience was effortless, thanks George!

Lexus Santa Monica is the only service center I will take my car to! I live in Redondo Beach and have gone to 4 other Lexus dealer/ service centers and non of them compare!Ray James is my service writer and he pays particularly amazing attention to my needs. He is very honest and explains all the work to be preformed. Thank you Ray James for always making me feel comfortable and laughing with me, it makes my long drive very worth the trip!

For years, Ive experienced excellent service from Tim Nelson at Lexus. He has always been accommodating with all my needs. It is reassuring to have his friendly face and pleasant personality greet me each time I need service. I know I can always trust him with his suggestions and knowledge of servicing my car. Great guy!

Angel Vasquez took great care of us at our recent service appointment. He was very helpful, and made sure that he kept me up to date via text about when our car would be ready. We will definitely be on the lookout for him next time we visit the Lexus Santa Monica Service Center - he is a real pro!

Its always professional and friendly service at SM Lexus.Thanks to Jose Gamboa everything went perfectly. I was greeted immediately upon arrival, checked in, was given a loaner and was out the door in minutes. No hassles!When Jose called to say my car was ready, I headed over to pick up my car which had been serviced and hand washed. Ready for the weekend.Thanks again Jose.Kathy

Great experience! I am an extremely busy person and they got the car that I wanted for the price I needed it to be at! Jason took care of all the paper work and it was amazing! Totally hassle and stress free! I would recommend this dealership and Jason to anyone!

Adriane Marmolejo was my customer service representative and she was so very accommodating. I had an issue with my left turn signal. Adriane organized a lift home for me when I dropped my car off. My car was ready for pick up close to an hour later ... and it had been washed!! What more can you ask for?

Ray James is an excellent Service Advisor. After taking his suggestions, my 2010 Lexus IS 250 is now driving better than ever. Thanks Ray, appreciate your smart, professional advice, and for working with me.Cheryl Murphy

My family is a big fan of the Lexus brand, and has been going to the Lexus Service center for many years. Doug Elliot has always taken great care of us. As much as it can be a drag when things come up with my car, Doug always has a warm presence and makes me feel welcome from the time I walk in until the moment I drive away.

Thank you, Patrick! Your service was excellent! THanks for helping me figure out my insurance card issue. Your professionalism and kindness are awesome! Thank you, too, to the girls at the front desk. They are always so awesome -even early in the morning!!

Alicia Lynch, great service as always, i came in without a appointment and all the staff were super friendly, quick and phenomenal. They took my LS600 H that was in need of service no questions asked they just took my car gave a loaner for me to use while my car was there, Alicia went out of her way to make sure that every detail was taken care of . Ill definitely will come back to have my car serviced again....many thanks Alicia...

I recently went to the Lexus Santa Monica Service Center to get new brake pads. My service manager was Adriane Marmolejo. She did an excellent job overseeing the repair of my car and keeping me up to date on the progress. I especially appreciated that she told me only the front brakes needed replacing so I didnt spend more than was required. I will definitely request her on my next visit.

Great and professional

This review is for TIM NELSON, and the Lexus Service Center overall.I have been going to Tim Nelson for six years, and ALWAYS get superb service. Tim is honest, patient and funny! He treats his client professionally and made sure that even little issues are taken care of. I completely trust him to take care of my car!Thank you Tim!

As always, Angel Vasquez, my service writer, was on hand to be certain that I received the very best of service. He attends to everything and follows through to insure I have the best possible experience at Lexus. I rely on his expertise and have come to depend upon his recommendations and opinions. I could not ask for better service.

George Connolly was exceptional he went above and beyond the call of duty to offer me a truly outstanding service experience! He made sure my concerns were handled, and promptly put me in an awesome Lexus loaner vehicle so I could make my meeting on time.I highly recommend Lexus Service center for a fair and honest quote. George Connolly is def your go to guy!!

Ray James was a wonderful adjunct to my getting the best and most expedient service possible. He addressed my concerns with patience and kindness as well as a confident expertise. He made sure I had a rental car when he learned the service couldnt be addressed as promptly as had been promised by phone. I was in and out quickly and returned the car on Monday. There was no hassle; no delays and the work was completed perfectly.Thank you to Ray for being a great facilitator . Mission Accomplished!

Patrick Levenson has been my service consultant at Santa Monica Lexus for about 2 years now. He always takes super good care of me and my Lexus 250IS. He is very helpful, friendly and gives great advise. The service has always been done to my complete satisfaction and on time. I would never go anywhere else to have my car serviced.

My first experience with Lexus of Santa Monica was very pleasant . Freddy Hall was my service rep and he got me right in and out. He provided me a loaner car for just a oil change which I was not expecting. I was able to only miss an 1/2 hour from work, which worked out great. Thank you so much for making my first visit a pleasant one. Keep up the great work...

Santa Monica Lexus service center has been consistently the best service center I have ever worked with. Rafeal Navarro was kind, courteous and informative. He was patient and thorough when describing what our car needed. He called us promptly and had our car ready, of course clean and in great shape in no time. We dropped our car off the morning of New Years Eve and it was ready by lunch time. Thanks for so many years of extraordinary service. Great coffee and snacks, too!

Christopher Young took really good care of us and my sons car and mine were serviced in a timely manner. He kept me inform of what was being done and what I was looking at in the near future. Great guy! Highly recommend him!

Although I generally use my own mechanic who handles all my cars, Lexus of SM called me to replace the defective air bag in my Lexus. Carlos Palacios took care of me and (1) Gave me a correct run down of what was to be done and how long it would take; (2) called and sent a text when the car was finished; (3) alerted me to my need for a new battery and suggested one that was fairly priced; (4) called again when the car was done. He was efficient and professional along with being warm and friendly.

Rafael Navarro was my service rep, and he took very good care of me and my Lexus 300h. Rafael noticed that my AC filter had been changed at my last service, so he removed it from the 40,000 service. Although the cost of the service was high due to the need for wheel alignment and new wiper rubber blades, Rafael made sure I was aware of the additional costs and applied a 10% discount coupon to my labor costs. My car has under 14,000 miles on it, so I was surprised at the high cost of this particular service. But Rafael provided excellent service.

To maintain my car, I visit Lexus dealership. The waiting room is comfortable and they have the best chocolate chip cookies😉

Used to love coming here. Called today to schedule a service and was denied a loaner entirely?! Never happened before in the history of my Lexus ownership. Be careful and prepared if you leave your car for service here now. Im going to a different Lexus for service from now on.