I am a new Volkswagen owner so I was clueless about my car. They were super nice and informative. I generally have anxiety going into a dealership for service due not know a lot about cars . This was not an issue this time . I will definitely make this my new service center. Jeffrey Zaruta is an honest service advisor.

Incredible group of individuals working there.From Ron my salesperson, Shawn in Finance and upper management. I was treated like family. I highly recommend this dealership.

Literally TRASH. Rude customer service, unhelpful and demeaning attitudes. Came here to have my car serviced and after waiting over an hour and a half was told it was to late in the day, they were closing up the service department I would half to come back. Make sure you wear a mask inside or they will legit ignore you. 0 out of 10 stars.

Our 2009 Jetta was due for a checkup and had a few things we knew were wrong with it. The dealership quoted us prices on all line items and we picked the services we thought were needed the most.They were able to get the car fixed up in a days time which was great. We did have a couple issues with the billing, but Andrew was great and helped us get everything squared away.

Unfortunately I was a bit disappointed in my service. It took 2.5 hours to get my oil changed. I find that a bit long to just change the oil. Everything else was good.

Overall good customer service. I did not give a 5 star because upon my return to pick up my car, my service guy was away from his desk. Two other people were at the front and NO ONE greeted me as I waited for him. A man a woman casually held a conversation and said nothing.I literally grabbed my keys off my service guy desk and began to walk out to my car. At that point he returned and walked me to my car.

Apparently they just switched to AutoNation yesterday, and they seem completely flustered and unprepared for customers (if you can get them on the phone). My car has been there since yesterday morning and I have yet to find out the status of my vehicle. Maybe theyll be better once they can get organized. But if youre looking to service your car, you should probably steer clear of this place at least for a while. PS - theyre currently not offering shuttle service.

I had the best experience ever! Both recalls were performed and I was back on the road in no time. Great service all around! Thank you VW of Savannah! I will be back!

After an awful experience at another shop, VW here in Savannah made everything pleasurable and was very patient with me working with my warranty for the vehicle. Everyone was great, thank you! I will be back soon for an oil change 😊

Bad service members quality. was not expecting poor effort to satisfy customers. Could be a better organization if payed more attention to customers.

Dealership will NOT want to give you a good trade in price for your car, no matter how much it’s valued at. The car I bought was not even detailed before I left the lot; luckily I got them to add a full detail into my contract. I don’t believe the car I purchased had been serviced before I purchased because shortly after purchase I had to replace brakes and rotors. Oh, and apparently their staff knows more about your insurance and what it covers than you do so don’t try to tell them how much you don’t need GAP insurance unless you’re ready for a debate like a Democrat on Fox News.

All was good. Fast, efficient and the waiting room was clean. The service gentleman at check-in were polite and friendly. My car runs fine

If I could give this place 0 stars If I could, terrible service/maintenance. I wouldn’t let them do a service on my bicycle. If I had the choice of doing service with these guy or hitting myself in the head with a hammer I would find a 12 pound sledge hammer and hit my self in the head repeatedly.

Great service from the start our salesman (Brian) was fantastic. Brian had a great approach with not being pushy but consistent on hearing our likes and dislikes. The process was very smooth.

The service associate, Andrew, we helpful and informative. I was told the service would take about 1.5-2 hours, and it was done within that parameter. I’ve had bad experiences with other dealerships, but this was great and I will be back in the future. The customer lounge also was quiet and had snacks available.

Great responsiveness and care from service manager Andrew when I encountered a heater core leak while 9 hours drive from home. The need for prompt action was understood immediately and every effort was made to get us back on the road. While not an inexpensive fix, mechanic Jose identified the problem and got it fixed within 3 hours of the part arriving, which allowed us to get home before midnight. Obvious that they valued our time and need to return to work. Pleasant and considerate in all regards.

I was not impressed with the treatment I received from the service department. Very rude. Staff cussed at each other across the parking lot and I believe I heard racial slurs

Andrew in service was incredibly helpful during our time of need. We had overheated in the middle of hurricane Elsa thanks to $55 part failure. Savannah Volkswagen not only repaired the car but allowed us to call if there were any roadside problems on the way back to your destination (10 hours away).A+ service

Very polite and informative. Smooth transition of my car to them and back to me.Washed and vacuumed my car while they had it.Jeffrey took great care of me.

Everyone was very nice and experienced I had a great experience they kept me informed on the process with my vehicle

Service was great from start to finish. No issues getting an appointment and work was done in a few hours. They even went the extra mile to clean the car. Great experience. Definitely recommend!

My close, personal friend came here to have maintenance done on his automobile, and was given a firm quote for his repair over the phone. Upon arriving, his original estimate had been “lost” or “forgotten” and they then proceeded to nearly double the original quote he was given. This is extremely unprofessional and reflects poorly on this business.

The staff were professional and addressed each concern. The service appointment intake staffer seemed very stressed however and I hope things are going better for him.

I had my 2012 VW GTI (my baby) serviced recently. The service employees & techs were great. She runs like new!!

Very helpful and informative. Great job on the repairs and detail!

Service dept is absolutely terrible. Will never take my car there again.I will not email Pete Capehart. I left him numerous messages explaining the entire situation and 2 callback numbers with a voicemail and with live people, and he never returned my calls. He even couldn’t be found by staff at the dealership twice when we were on the phone looking to speak with him. He either doesn’t exist, or he doesn’t care. Now we are stuck 2 hrs from Savannah and an hour from Macon with no vehicle. It was towed to Macon where no loaners are available, and we were told it’s up to Savannah VW to get us a loaner since they messed up the car. How do we do that? We have to get in touch with Pete Capehart, which is clearly impossible. Absolutely ridiculous.In addition, I was asked to remove my original review because it would reflect poorly on the salesman. We had no issues with him. He’s the reason we bought the car! Why should a review about service get him in trouble? What kind of place is this? If I do my job poorly, no one else in another dept or even in my own will catch heat for it. Your GM, Brad, is also useless and provided no help or resolution.

Andrew was wonderful to deal with at a critical time for me. Just bought this car and it broke down 2 days later, Andrew was there the whole way! Only thing I had a hard time with was not having a loaner car available to drive while mine was being repaired. Great customer service!

Ron & Mike were absolutely amazing to work with. We love our new Atlas! Thank you for all your help & staying late on a Saturday night.

Not good at communicating with customers and don’t give realistic wait times. Had to call a different Volkswagen dealer to get accurate information about something that was said by their service department rep and then extended my wait time even further and was given no apology or compensation for their screw up.

I heard about Savannah Volkswagen through a friend and I decided to go and see what they had. Mr. Ron was very nice and pleasant and when he says he’s gonna get you in a car he means just THAT! I will refer anyone to him that’s in need of a car.

Stopped in around 4:30pm because the low oil pressure sensor was going off. Service guys looked at it right away, spotted a quick, simple fix, and didn’t charge me anything. Excellent service, and a really positive experience.

The staff were visibly overwhelmed when I dropped off my car, for an appointment that I waited a month for. Tire rotation/balance and oil change. Im not convinced that my tires were rotated because of a scratch on one of the rims is on the same rim and the brake dust doesnt have finger prints. They didnt tell me when my next oil change should be. Sounds pretty but in short, they didnt earn my confidence. They did have a nice free coffee machine and my car was ready one minute earlier than my quoted time.

I made an appointment for my 50,000 mile service on my VW Golf. This is my third VW. I have always taken my VWs in for their routine maintenance to the dealership. Typically, these appointments last an hour or, at most, an hour and a half.I moved to Savannah a couple of months ago. My Golf was due so I made an appointment two weeks out for the service. I arrived on time to my appointment. I should have left when the price I was quoted for the service was higher than what their own website had quoted! I was also not given an estimated wait time. Stupid me, I had made plans for after my appointment, thinking I would be out of here in a couple of hours.My appointment was at 9:30 am. It is now 1:50 pm. I have been told there is another 20-30 minutes left on my car. At 1:00 pm, when I asked for an update, I was told my car was almost done. The 50,000 mile service is pretty minor (oil and brake fluid change). I have watched people who arrived after me come and go.This is not how I envisioned spending my day off. I will be racing out of here to get across town to a 2PM appointment (that I’ll be late for). No acknowledgement that my time is valuable and no regular updates on my vehicle. I currently own two VWs and will take both of them to Hilton Head VW for their future service appointments.

Great service packages and always prompt and courteous. The times when repairs have taken longer than expected they offered a loaner and everything was perfect.

My brother took his car here three different times for the same issue. Each time they were unable to provide him with a loaner car. Misdiagnosed his vehicle twice, was expecting a more experienced/professional environment but instead received sub standard service.

Andrew did a fantastic job scheduling our service, keeping us informed and offering recommendations from the mechanic. The car returned to is in tip top condition.

Very friendly and helpful service. Second time buying a car from this dealership in 5 years. I would recommend buying a car from Savannah VW!

Good customer service! Andrew at the service was very professional, explaining everything and updating me on a timeline. Nice waiting area with drinks, comfortable chairs and good wifi. Will go there for service again.

I bought a Taos 2 weeks ago from here. Car is great and would recommend the car to anyone. The overall buying experience though had been rough and slow. I ended up having to travel 50 miles from Statesboro 3 different days attempting to get documents to them, and spent several hours there each of those days. My trade in I come to find out hasnt been paid off yet after 2 weeks, which has resulted in an automatic payment for that trade in being deducted from my account which will end up putting me in a financial bind to make my first payment on my new car.I still recommend buying the Taos, but would suggest possibly looking elsewhere to purchase it.

Staff helped very well. I was in there for about 4 hours, but it was not time wasted. The entire time the staff were doing what they could to try and find me the best deal. They weren’t pushy or made you feel uncomfortable. You can tell that team is there to help!

Parts department hurt my feelings. Cant believe they hung up on me. I only asked a question...

Oil changes take forever! The only reason I go here is because I have to due to the Certified Pre-Owned status. It’s always 2 hours+. After waiting an hour and 30 minutes this time, they said they were washing it and it would be ready. 40 minutes later when I approached the counter, they were just finalizing my paperwork. I know a car wash doesn’t take 40 minutes, and why wasn’t the paperwork finalized when the oil change was finished? The poor lady I met in the waiting area, was there for 4 hours for an oil change. That’s ridiculous for a simple oil change. I understand the economy sucks and everywhere is short staffed, but book service accordingly. I even walked around the showroom during my wait and never saw a single employee!

Took our car in for a thermometer issue. They had to order the part. Came back a day later to pick it up. I saw the mechanic drive the car in the garage. They had not even started working on it. The following week there was another thermometer issue and a slow leak in one of the tires. They checked it all out said it just needed air. My daughter had a flat tire just a few hours later on I 16. There was a nail in it. Still waiting on them to call me back

This rating is for Mr. Andrew. He was so helpful and made sure we were taking care of. I know this dealership is often busy and sometimes I cannot get through to schedule an appointment. Once we got a hold of Mr. Andrew, he went above and beyond on customer service, made sure he communicated with us regularly on what was going on with our vehicle, and changed my mind about the service at this Volkswagon.

Expensive and slow in service but seems to do good work

Great service and worked with us to get a great deal on our trade in!!!

Thanks Andrew for your great customer service!

I love Savannah Volkswagon! That take great care of my bug and keep her running great! They are honest and do the job right. Highly recommend!

Andrew and Jeff were very helpful getting us a new tire in a very short amount of time! Thank you for helping our family!

Horrible customer service. They do not honor quotes not given in person.

I was very satisfied with my service rep Andrew Skaggs. Andrew was very helpful and full of information. I wasn’t aware of the service issues involving my vehicle but Andrew sat down and went over everything with me. Andrew and I discussed the issues, the cost, and the game plan. Of course, I was frustrated because I was without my car for three(3) days but Andrew took care of me. Overall I left Savannah Volkswagen with a smile on my face.

This establishment is full of unscrupulous ruffians and neerdowellers who will ascertain for double what they quote

I took my car in for a recall and my car was damaged during the fix. The dealer said no problem we will fix it I waited 2 weeks for the part to come in and am now on 3 weeks of waiting for them to get a loaner car for me. I will not use this dealer again. I ended up trading my VW before I got it fixed and still to this day have yet to hear from VW about fixing my car. 😔

They overcharge you on most services. Wouldnt recommend.

Great service never a long wait

Came in for a factory recall on drivers side air bag and expected 1 1/2 hour wait but the service rep was polite and prepared and I was out in much less time. No problems, very pleased with entire experience.

Happy with my service very efficient ready when they told me tocar was clean

Professional, courteous and a sense of humor.

My gti needed an intake manifold as well as a valve cleaning. As per request I asked for specific photos through out the entire repair, and what I recieved were 6 out of focus shots of a dirty head, and ports. The car idles lovely and motor was reassembled properly, but does not accelerate as it did prior to engine code p2015, and was missing my plastic valve cover which needed to be removed from the back seat. Bryon assured me that car would be cared for as meticulously as requested and would be degreased under the hood, but to no surprise, it was not touched after leaving the vehicle an additional 4 days! Reason for two stars is because after fighting with the service manager Howard over my car being returned in the condition I left it in (dirty& sluggish), trying to speak the the general manager was impossible and I was forced to leave unsatisfied which is a first for me when I comes to my Volkswagen service experience. Dont believe these reviews and their customer service on here. Customer never came first in this instance.

Receptionist all the way to finance was Awesome. Definitely have my business and anyone I can tell, you will not be disappointedThank you again

Ron is a very awesome salesman! He gets you the best deal and is very friendly. He made me very comfortable and confident in my purchase.

Savannah Volkswagen got me in and handled my problem. Andrew was very professional and polite. If everyone could have that personality things would go so smoothly.

I came in for a check engine diagnostics and was charged 1.95 for oil disposal, and over $15 for shop supplies. When I inquired about why I was charged for these I got an apology for the oil and was told it would be taken off. When I asked what the shop supplies were I was told it was for use of tools and stuff. When I got my card back neither of the charges were removed. To which I got another half hearted oh Im sorry but still had no resolution. Needless to say I will not be coming back to your dealership for repairs again. I will go somewhere where I am not gonna be swindled.

My friend went there for a service and they treated him poorly.

Bought my car here in March 2020, and shortly after I brought it in for an alignment check. The tech told me he couldn’t find my warranty and I needed to bring proof of it. I was also told my alignment was fine.I just brought my car to VW in HH for a tire balance & rotation yesterday, where I was told my alignment has in fact been off. It was explained that essentially, both of my rear tires were pointing outward. This caused my tires to wear down the second tread & now I’m looking at needing two new tires. This car was sold to me with brand new tires; I brought my car in specifically for the issue that caused this.

Andrew was absolutely understanding and exceptional when it came to getting my vehicle serviced! He made sure everything was taken care of in a timely manner.

Laid back & cool vibe! welcoming and patient! bought a car today : ) well worth the out of state trip! this dealership won me over compared to five unrelated dealerships in four states all visited by me in recent months.

Everything was amazing! I had to get an oil change before a last minute drive to Cleveland and they were so accommodating and great! Thank you!

Visited in the last month for oil change. My radio was working great. Went out shop 5-5:30 going home when it just stopped playing my DVD; attempted to turn on radio and it would not come on. Thought they ordered a part for me and I will have them look at what’s going on. Waited 4-5 weeks and no call about ordered part. Still no radio; flash on/off, but not working. Took it in had ordered part replaced and was told to replace the radio, DVD systemwas $3200 dollars. I said didn’t the warranty company want to replace it. No. In shop working out shop stopped within first red light. Now I am told that radio system is dedicated to my 2015 VW Passat SEL. I have to ordered it through VW to work. Real confused and upset about no help from dealership and warranty company. Changed warranty company. Any suggestions from someone with same 2015 VW Passat SEL TDI car??

HORRIBLE CUSTOMER SERVICE ON THE PHONE AND THE PARTS GUY JUST STRAIGHT UP HUNG UP ON ME. RUDE DO BETTER

They were great on working with me on price. It is the only time I ever bought a vehicle in 40 years that a check would not be taken, even with a letter from the bank, and, an open invitation to call the bank and independently ask. I would have liked to have been told there was only one key. It being a VW dealership, I am disappointed that another key was not provided as the cost would have been negligible to them.

Service Advisor was nice. Kept in contact through text. Car washed at the end.

All went well and fast. Good is yet to be determined.

Worst customer service ever, car has been in and of shot for a year!!! Can’t seem to figure out what is wrong with my car.... and to make it all worse took 4 months to get me a rental. Would recommend going elsewhere. Very disappointed!!!!!

Could not have asked for a better experience with Brian & Darian! Best car buying experience we’ve ever had and they went above and beyond to find what we wanted and get it here to Savannah.

Matthew is such an amazing employee! Made my process simple and sweet and thanks to him I got the vehicle I’ve been looking for! Greatly appreciate his work! Would recommend him to everyone ! He is amazing

Great dealership. Ron and Josh are extremely friendly and worked with us SOO much. I would recommend friends and family to this team.

Very easy to work with and I got what I was looking for. Thanks Big

First visit on March 31,2021, since I moved to Savannah, and I ended up not getting my vehicle serviced after the service advisor pushed my car to the back of the line. I made a appointment for 9 am and the advisor Jeff told us it would be ready at noon. We called at 1135 and they had not even started on it. So I picked the vehicle up and all he had to say was sorry. I will not be back.

Took car in for warranty work on Fuel injector. Service advisor called and said needed valves cleaned. I was skeptical and thought it was an “upsell”, so i declined. Later dropped in to see for myself. They were 100% correct. The valves were smothered in carbon soot. Called around to see what a fair price from other shoos and their price was below average. Thanks for being fair and trustworthy!!

Julius made my first car buying experience a pleasant one. He fully explained the features of my car and answered any questions that I had. His personality was so friendly that I was put at ease throughout the experience. Julius made sure that I was informed about every step of my car buying experience.

Excellent, thorough service team. My Eos has never ran better. I highly recommend.

Dropped car off for an oil change at 9am. Came to pick my car back up at 5:30pm (when it was ready) I didn’t receive a new oil mileage sticker. So I decided to call them to inform about the sticker and I was told to “just remember you came around this time next year” and car was not reset after oil change. Got on YouTube and learned how to reset it myself.

The service was good but long wait time. It took close for 2 hours for a 10000 mile service

I am very disappointed with the service I am receiving from the Volkswagen dealership,I have a 2010 Volkswagen CC and they have been doing the service on my vehicle for years every time I take the car in the service staff is always different no consistency.. Im a Frontline worker so I need dependable transportation and to top it off they have had my vehicle for 3 weeks and its still not running right.The dealership did not even call me to let me know my car was ready I call them went in to pick the car up on yesterday and soon as I left with the car it did the same problem I had expressed two weeks ago.. And the charges are high rate and now today I spoke with corporate and the dealership and they are saying its another problem Im not understanding all of the other things they said were not needed Im very disappointed and I feel like they are taking advantage of me during a pandemic.. Im wanting the General manager to get in touch with me,and Im wanting a refund.. The customer service is not been great I had to demand a loaner car on yesterday before that I had to get a rental they did not offer me transportation 😡😡😡 I promise you I will be writing bad review until I feel like Savannah Volkswagen have resolve the issue..

Great job of changing oil and filter. The car wash VW provided after service was better than anyone else has ever done. Thanks!

The service was great everyone so helpful. Ive only had my Volkswagen Past for almost a year and I will be taking my car back to them now on for all my service needs.

Professional and people are nice.

I had my car in for dash lights that came on. I dropped it off in the morning. After keeping it overnight I picked it up the following evening. Not even 15 minutes into my drive all the same dash light came back on. I was so frustrated I traded it in on a Honda today.

Buyer beware. A few years ago I bought a used Pacifica from these folks (New River) when they were on White Bluff and Eisenhower (Used car lot). It had a blown head gasket and someone had put an additive in it to patch it up. It lasted about 1.5 months, $4500. It very much appeared to be a totally dishonest resale.

Overall good experience.-Was able to get an appointment within a week of setting it.-Great customer service. Was greeted at door and pleasant experience.- Price was ok, but my 90,000 mile maintenance took under two hours.-Coffee machine in the lounge was very nice.

I had a really great experience purchasing my car. Savannah Volkswagens team that I encountered (Ronald, Jennita, Matthew, and Tony) were extremely helpful provided detailed info with any questions I had.

This was my first time buying a car on my own and it couldn’t have went any better. I was able to secure an awesome deal thanks to these guys, much better than other dealerships I visited. They were extremely helpful and never pushed me into anything. I would absolutely recommend this place to any first time buyers. Best decision I’ve ever made!

The service center needs to get their machines and customer service together. Dont make the client call to check updates. Not happy, AT ALL. Will NOT bring back for service.

Dealership was great to deal with. Very personable and polite. Gigi took care of me and was great. I had A bit of a road trip to get back home during pouring rain late at night and she even checked to make sure I made it alright and then followed up later to make sure everything was going well.

They took my VW and said it needed $3,000 worth of work for some parts that I looked up and only cost $25 each. $3,000 for a few hours of service? The YouTube videos explaining how to do the service were only about an hour-long each. These guys are nuts.

Got a great deal. And was greeted and shown around by Matthew who had excellent customer service and was very nice.

I purchased a car here 5 months ago and still havent received my tag. Apparently VW screwed up my title and then decided not to fix it. My temp tagged expired 2 months ago and I was pulled over my the police and had to go to court. Ive called 10x and went up there asking for help. My husband went up there 2 weeks ago and they gave him a Dealer tag that expired yesterday. This is ridiculous! I have been a VW customer for years but not anymore. They have totally lost my trust as a customer. I am so disappointed.

Service adviser was very thorough, explained what would be done before hand. Waiting area is nice with free sodas and snacks. Was kept abreast of the process by service manager, and came to get me when car was ready.Realized that evening that I had forgotten my water flask at the service desk, and made a call to check. Yes, it was there. However, after my call, a different person from the agency called to advise me that my flask was at the desk. Nice service.Reason for four stars instead of five is that when you call in to make a service appointment, or to talk to the service manager, all too often your call goes to voice mail. This should not happen. It is not the fault of the staff, but rather the lack of staff, I believe. It is not good to let your clients hanging, wondering when or if they might call back. Attention needs to be given to this detail.Otherwise, overall was pleased with the service to the car.

I helped my friend get a car here and the car dealer we talked to was very friendly and honest. Id say check them out if youre looking for a friendly, honest, and great service to get a car