My wife and I just bought our first Buick today and we couldnt be happier!! From the second we met Danielle, our most awesome sales rep, we new we were in the right place. She made the experience easy, hassle free and even enjoyable. I highly recommend going to talk to Danielle if your shopping for not only a great vehicle, but a great person to help you throughout the process. Plus a shout out to Mr. Patel in the finance department who was a pleasure to work with! Go Dawgs!!!

I had a small issue with my new vehicle. The service staff was quick to diagnose and remedy my concern. They were professional and spoke to me in a way I could understand the issue.

My experience was pretty seamless. I had no air coming thru the roof vents on my 2013 Tahoe. I made an appointment with Chris. I have a service contract and Chris checked to see if it covered the fix. It didn’t. I told Chris to go ahead and my Tahoe was ready early the next day.

Your Sales Representative and Finance Manager were were very helpful in explaining our options in order to make our final decision. We look forward to continued association with your dealership and service department.

I was very disappointed with the service I received on my GMC Arcadia. Almost a year to the date I paid $2600 to have my AC repaired. About 3 week ago I noticed that the AC was taking long to cool the vehicle. At that time I scheduled appointment with your dealership because the AC was still under warranty. When I got the results back, the service clerk stated that to repair the AC I would have to pay and additional $2600 to fix the issue. At that time I ask that the car be put back together same way it was brought in.When I pick up the vehicle there was no gas in it at all. The AC no long work . The service clerk was rude and disrespectful. The service was the worst service I have ever experienced with a car repair shop. I was very disappointed.

Overall great experience. Aaron was awesome to work with, and he really went out of his way to get me a deal I was happy with. Most of all, they didnt waste my time. I was out of there in less than an hour with my new truck. Highly recommend!

They charge for services they do not perform. When confronted everyone blames the other guy who is not there. Then they claim they must have performed this service on another vehicle by mistake. When they refunded what they didn’t do they acted like they was doing is a favor. When we can see that the obvious services are not done, how can we trust that the major services are? Was seriously looking at new cars while there but will now go elsewhere. They claim to take pride in your car but take your wallet for a ride. We are done with Critz allaround.

Really wish I could give a 5* because the buying process was easy at a very good price considering everyone else raising their prices. Unfortunately service after the sell has been horrible. Starting with the what I was told would be hand washed detailing. Instead my 80k has swirl and scratch marks everywhere. Besides that there were some scratches in the door frame and even a chip on the door at purchase that was to be taken care of. Still waiting on the reimbursement and a status on the trim pieces that I have taken the truck in 3 times already so the parts could be ordered. Not sure if it has been or not yet? It has been almost a month and a half and the county has told me they have yet to receive registration paperwork and without it they can’t issue a tag. Not sure what is taking so long as we bought the wife a new car after this truck and received hers within 2 weeks. In two days my temp tag expires. All in all not a bad dealership, my only suggestion if you like a new car to stay looking new. Do not allow them to wash it.

Gil continually gives me great customer service as their department keeps my LaCrosse running smoothly.

So friendly, did not feel pressured at all. Had a wonderful experience with Aaron. Emily Dover recommended to come in and knew I would be taken care of by Aaron and he sure delivered!

Gil treated me very professionally and also with a friendly touch. Since I bought my 2018 Sierra from Critz, I have been very pleased with the service provided by the dealership. These folks are good people.

Just got my 3rd vehicle from Critz and each time I’m more impressed. So easy to communicate with, they always work to get you the best deal and with the inventory shortage this year, they were able to deliver exactly what I wanted! Danielle is my go-to car guru!!

Worked me in when otherwise you all were booked up. Very much appreciated. Oil change/rotation prices seem competitive. Prefer dealer service on my vehicles to ensure nothing is overlooked. Service Advisors always helpful and courteous.

Great folks to work with! Bryan was very helpful! definitely made car shopping a great experience, better than some places in town by far.

Bob Raynor was my salesperson and he went out of his way to be of assistance. Since I did not have a trade in, he came and picked me up for the purchase of my new Buick Encore GX. The process was fairly quick and we were on our way in less than 2 hours.

The best car buying experience that I have had. Bryan was excellent.

Gil Sloan was very courteous and helpful. He said that if I needed to follow up on the issue to contact him. This kind of service shows that he cares about the customer being satisfied.

Great experience! Our salesman Aaron did an amazing job throughout the entire process.

My friends over at Critz really made me regret not coming in sooner! Special thanks to the whole team, from the pleasant young lady at the front desk, to the finance and management team! Down to Steven, my awesome salesman. Thank you all for this beautiful vehicle for my family and I to enjoy!

I’m from SC and I contacted the dealership and they were so personal. They catered to my needs of what I wanted. I purchased a 2021 Sierra SLT my sells person was Bryan he did an amazing job making this process so simple. They didn’t have the truck available that I called for. But he went and searched for the truck I wanted and made sure I got it. Thought it would be at the dealer in July but came in June. Which was a shock to the both of us. But it was an amazing experience in purchasing my first brand new vehicle. Then I worked with Danielle to close the deal snd pick up the vehicle. The two of them are amazing sales consultants. If you want a GMC or Buick I would highly recommend this dealership. They take it personal to put you in what you want not what they have available on the lot.

Service advisors are always professional and responsive. My truck was serviced much sooner than expected. Thanks!

Bought a new car and Danielle was the best salesperson. Very professional, kind, and new her stuff but not pushy at all! We had such a wonderful experience that we will definitely be going back for any future vehicles!

Wonderful experience. Brian helped me find a car that satisfied my needs for the famy. He made it very easy and was extremely patient. Honestly, it was a welcoming experience with everyone in the dealership.

Arrive at 8:00a.m. Serviceman took my car and I had it back by 9:15, awesome time and service.Two thumbs up!Thanks you guys

Great experience all the time. Excellent work

Jay Anderson was fantastic! He did all my paperwork and we just walked in an signed the paperwork for our new car.5 star service staff!Love the car and Critz ❤️❤️

Can’t say enough good things about Danielle. Easiest car buying experience I’ve ever had!

My salesman Aaron was absolutely amazing. I originally wasn’t looking for a diesel but after talking to him I decided to look into the the benefits of owning one. He was not pushy or rude at all. When I came back to the dealership he found me one that was coming in and it was exactly what I was looking for. While there he also found a vehicle for my wife. What a great way to start the new year. Wonderful new vehicles and a salesman that made sure the entire process was not stressful at all. My vehicle came in before expected and I was able to get all accessories I needed to complete my truck to my liking. I must say Critz GMC has the best sales team out of all the GMC dealerships I have purchased from. This is my 4th Sierra. I will definitely be back here for my next GMC and I will definitely recommend my friends and family to Critz (Aaron). Thank you and happy new year.

Usually buying a new vehicle is stressful as salespersons and managers can be very pushy. But to our surprise, our recent experience was very pleasant. All of our questions were answered and no one tried to push the sale. We were allowed to drive off the lot to think about the vehicle. No pressure at all. We returned two days later to make the purchase and we are very happy with the decision and the assistance of all the people who interacted with us.

Every time I bring my car to be serviced at my appointment time at Critz Buick GMC it takes FOREVER. My appointment time was at 9:30 why is it my car isn’t ready until 1:40. Never again

Service was great. Called and came in to have my directional light replaced within a day. Their service department has always been great for both our Buick Enclave and our BMW. Critz Motors is the best dealership in Savannah, Ga.

Another great experience with Tiffany our service writer! She always makes the experience worth the drive from SC.... We would also like to recognize John the manger for being such a blessing to work with..

We found the truck we were interested in online. Called and spoke with Bob. Bob was very pleasant to deal with. We highly recommend Bob at Critz.

Everyone was very attentive and helped us out to purchase our new vehicle.

I received a valued customer offer for trade in / upgrade on my 2019 Sierra in the mail and decided to come in to see the inventory and get pricing. Aaron Smith did a nice job showing me the truck that I wanted to see and going over the initial numbers. I took the quote home and did some research regarding the offer and price and realized I didnt even receive the internet price. I shared my feelings and displeasure about the quote with Aaron and Dale Critz III and asked for a price reflecting better than what everyone else can get on the internet price...as a valued customer. I reviewed the new offer and accepted. The rest of the process was very smooth and much appreciated.

Critz service department treats me well. I am a loyal client. The service advisors provide excellent communication.

The sales person was very knowledgable of the vehicle; extremely Customer oriented;Couterous; had a great balanceIn providing critical sales infor vs answering customer questions. Excellent communication skills ; very professional....

Jay and the staff at Critz are excellent to work with. Made the entire process a breeze and a joy instead of a chore. I look forward to dealing with Critz GMC in the future.

Dealership was courteous and professional. Next time you are shopping for a GMC or Buick stop in. Ask for Danielle.

Bob is the best. Would highly recommend him as an agent. Highly professional and very knowledgeable

Cedric was very responsive and even came in on his day off to make sure I was taken care of for my vehicle purchase.

Danielle was helpful and helped me work thru the process of buying a used vehicle. Vehicle wasn’t going to be ready when promised, offered me a loaner at no charge while they fixed.

Absolutely loved working with Danielle Taylor!

Chris is best srevice manager I ever had Me

OMG!!! I have bought many vehicles in my life and have never had such an amazing purchase experience. DANIELLE is the BEST and easiest person to deal with. I was never badgered or coerced like I have been at other dealerships. We got a great deal and recommend this dealership to everyone. Definitely ask for Danielle!!!

Aaron was very knowledgeable and incredibly helpful. He answered all of our questions and made us feel at home. Great experience!

We have been critz customers for about 30 years. The staff is friendly and not pushing to commit only because you stop by. But still very helpful and there to answer your questions.

I scheduled an appointment online and that Friday when I arrived the young man did not see my appointment but he assured me it was not an issue. I really appreciate his kindnesses and customer service.

I dropped my vehicle off on a Wednesday for an early Thursday appointment. No one called me about my vehicle and I had to call myself on Friday morning. When I called on Friday, I wasnt given any information on my vehicle. I called almost daily after that to get information on my vehicle. Finally after having my vehicle for 2 weeks with no clear understanding of what was wrong with it, I was able to pick up my vehicle.

This was my first time purchasing a car through Critz and salesman Ray went above and beyond. He made me feel less like a customer number and more like a friend! Extremely personable. Ive leased multiple times and have never had such an easy time on the lot choosing a vehicle.

Enjoyable low pressure atmosphere. Everyone was friendly, knowledgeable and professional.

Face to face interaction is great. However, no one ever answers the main phone line nor do they return messages that I leave.

The salesman I had, Jay Anderson, was personable, honest and transparent about this and other cars. He knew the lay of the land with the Yukon SLT and explained all the features. The dealershp was clean and all were wearing masks. It was a very good experience all in all. I would highly recommend Critz dealership!

Great service, great personnel

My family has purchased numerous cars from Critz GMC and we have always driven away satisfied with our experience with staff and the quality of our cars. If youre looking for a GMC ask for Aaron or Danielle. You will drive away happy too.

Cedric was awesome. He heard what I wanted and made it happen!!

Great place to buy a car

Friendly staff willing to help. I was saddened they do not have my wiribg harness.

Excellent affordable service.

Great customer service. Danielle was exceptional in new and used car knowledge. We love our new SUV.

They were so nice (as Always) and took me on a really short notice for appt. I have had really good service from Critz especialy their Service Dept. For quite serveral years now!

The service sucks the guy told me I couldn’t go more than 70 miles in loaner got back windows would not down and waiting weeks to get repair ..

The customer service selection of cars not that great right now probably due to covid but other than that good service

Staff was courteous and professional

Gil took very good care of my needs to get my Buick serviced! I am so greatful to Critz and its staff.

Waiting lobby had comfortable chairs, tv, and charging outlets. My oil change took them about 30 minutes to complete, if that.

The service was good but felt nobody discussed anything about what I was having done. Felt like the Walmart experience rather than a Whole Foods. I was disappointed especially it being my first visit with the car I purchased from the dealership.

I personally enjoy my experience with Critz dealership especially on the weekends whenever Mr Sloan is working. Mr Sloan always educate me about my car and its maintenance. I ask Mr Sloan questions about my car. He gives me sound and professional answers. It makes me feel safe and confident that I can drive knowing that my car is working and performing like it should.

Service team was great.

I puchased my Encore here two months ago. I was very happy with the process. I had visited several other dealerships already and left them with an unpleasant taste in my mouth. Critz Buick was different from the moment I pulled onto the lot. There was no salesperson hovering at my car door like other places do. They greeted me like an old friend as I walked in the front door. My salesperson, Ed, was kind and respectful. He answered all my questions thoroughly, and not once did I feel pressured to buy the car.When I came back the next morning to start the purchasing process, the sales manager Wes was involved in the conversation, and there was no hidden back and forth between him and Ed. It was an open discussion with clear details on how they arrived at their selling price and the price they offered me for my trade-in. I left pleased, and with a completely different car-buying experience than the ones Ive had in the past. When it comes time to purchase another vehicle, we will be back to visit.

I live in southeast Georgia and in the market for a 2020 Sierra. In order for me to purchase, I had to get a fair trade on my sierra and a what I consider a fair deal on a new truck. I found the truck I wanted at four dealerships within a 150 mile radius. Critz was fourth on the list due to the fact they were the furthest dealership from me. However, after giving all four dealerships an opportunity to sale their truck. I got a far better deal with Wes and his crew. I was more than happy to drive the 2 hours. I was even more pleased to meet everyone and to see how helpful they were during the process. When my wife is ready to purchase, this time we will call Critz first.

The salesman, Aaron Smith, was terrific. He was very responsive to my questions and requests and took the time to answer all my questions and to explain the features of the vehicle. There was no push to sell me extra features and the pricing on the truck was fair. The vehicle was delivered in very clean condition. All in all, a good experience.

I just received a call that my Acadia was towed for abandonment! I talked to Chris a while back and he said that it was ok to leave the truck there. I never got a call or email to come get it but today I got a call from a tow company to pick it up! This is very unprofessional! Someone could’ve called me to tell me to come pick it up!

Friendly and knowledgeable staff, extremely clean facility.For the past 10 years I always had excellent service at Critz Buick GMC.

Brandon was very helpful. Looking forward to doing business with critz.

Aaron was great. Friendly, knowledgeable, and very helpful throughout the purchasing process.

The only thing that went wrong is i forgot to apply my coupons i was carrying. i wish your representative had asked me about my coupons. BUMMER!

Jay and Greg did an outstanding job and provided top notch service!

Gil and the team at Critz Buick GMC are top notch and exceeded our expectations. Our vehicle’s fuel pump went out just before the july 4th holiday. Being from out of town we needed to get it repaired asap. Gil prioritized our vehicle, sourced the part locally, and got us on our way within the day to make sure we could enjoy the long weekend. Amazing service! They even carried strict C19 protocols and cleaned the interior.Well done, if we lived in Savannah we’d service all of our vehicles with Critz.

Very courteous. Everyone wore a mask. Wait time was not unusually long.

Parts guy had my part ready when I got there in and out thanks guys

I have Bought many vehicles over the years and dealt with many different dealers in many different states. These folks are Critz are top notch. From sales to service, these folks will take care of you, not only during the sale, but after the sale as well. I am in the service industry. So receiving great service is very important to me. As long as I live in the area, I will never buy another vehicle anywhere else. Either should you.

I needed a loaner car today and they gave me this Runabout. Are they Great or what?

I was told I could not use my coupon therefore left highly unsatisfied and corporate will be notified

I went to critz and drove away with a beautiful new gmc thanks to Danielle taylor she was awsome had a great experience at critz

Best service ever.

In this pandemic, I was able to go in masked, hand over keys and wait outside away from other customers. I brought my own chair. Everyone was wearing masks or distancing. Seat and steering wheel were covered. I sanitized My hands.all appropriate surfaces. I will wait two weeks for any symptoms. It looks ok for now.

Really miserable, i pay 6 to 7 hundred for check out, change pices and get it fix. And when i get it back its dosent work and tell me they are not responsible for the function, just responsible for the new piece . So they tell me i got to pay at least 400 and sum for just for find out what wrong not getting fix just checking whats wrong . Waste of time and money.

Finally, a well organized dealership! After dealing with several other dealerships in the Savannah area, I found one that works!!! People are knowledgeable, friendly, and efficient. Keep up the good work!

After searching through multiple dealers in the area I ended up coming back to Critz.Aaron took the time to find and get me the price I was looking for. No hassle or high pressure at all. I would recommend him to anyone looking to buy a new vehicle. You Stay classy sir!

Great service department!

My experience was Great!!! Looking forward to my next service date.

So I scheduled a service appointment for my wifes Acadia and she had to wait a little over a week to get an appointment. I put all the details of what we needed done into the app as well as a request for a loaner car. Well she had to call the day of her appointment to reschedule her appointment because she wasnt feeling well, whoever she spoke with said that they werent able to see the information that I had entered into the app and asked her what we were needing done. They then rescheduled for the next Monday, when she arrived at the appointment they said that they had been complaining about the app for over a year but it hadnt been fixed. My thing is if you know that theres a problem with the app and that you see that you have an appointment scheduled why not call and ask what they are needing done instead of just waiting for them to show up and then asking them? Turns out that she wasted her time and a trip because what we were needing done wasnt covered by warranty even though its a known issue with the car. So now were just waiting for GMC to decide to fix the issue under warranty.

Efficient, pleasant service experience!

Salesman could have made sure my new truck was completely cleaned, the engine on a new truck with 10 miles on it was covered in dust like it was driven for 6 months with no maintenance and when I reach out to him, he wouldn’t return my call. This was after the sale a few days when this was discovered.

The service department at Critz Buick GMC was able to diagnose and solve the issue on our 2011 GMC Savana Passenger van successfully and at minimal cost! We had had multiple issues with our vehicle for months and had sought service from multiple mechanics and another GMC dealer without success. The other guys took the diagnostic report as gospel and did not use good old fashioned mechanical know how to solve the problem. Not only did the service tech at Critz Buick GMC find the issue and solve it, he insisted on making sure our familys primary means of transportation was 100% safe before we left. The best part is Critz Buick GMC saved us hundreds of dollars compared to what other mechanics wanted to charge us to fix our issue. Thanks Critz Buick GMC!

Danielle was awesome and helped me find the vehicle of my dreams! She was so helpful and did not make me feel pressured at all which was very refreshing.

My husband and I purchased a car with them exactly one week ago, We decided to drive the car to South Carolina on yesterday and before we could get out of Savannah water starting leaking on the passager side floor. Called Critz BMW only to get there and they tell us they cant look at it until Monday and they will not have a loaner car until Friday. Not one time did anyone come out to look at the car or the issue at hand. This is beyond unacceptable. I will never purchased another car with them nor will I recommend anyone else to.

It was an effortless and pleasurable experience

Easy to deal with, no pressure and accommodating for my request.