Fernando was my advisor when my car was hit from behind. The entire staff was friendly, knowledgeable and attentive. Fernando was very helpful in getting my estimate together and working with the insurance company’! The shop is the best in the valley and the Penske name is proof that they are the gold standard in the business!!!

Just wanted to say that I’m very happy with the repair outcome of my vehicle. I worked with Adi and he was super friendly, professional and knowledgeable. Answered all of my questions, returned all of my calls fast and all together was a great person to work with. When I dropped off my vehicle he assured me that I’ll get it back looking like nothing ever happened and that’s exactly how it was. I’m very very satisfied with the repair job. Go see Adi if you need anything done and I promise you that you won’t regret it. Thank You Adi so very much for everything. I will definitely recommend you and Penske Collision to everybody.

Michele was very detailed on how the process works to get my car repaired and answered all my questions and was friendly and personable. The front desk girl is always smiling and has great energy. The Mechanic repaired my car and is working great. You guys are great 👍

Michelle is incredible! She is professional and really knows her stuff. She gets to know you and does everything possible to deliver the best service possible. I am extremely particular about my car and Michelle managed to give me a perfect outcome with my car. The color is spot on. It turned out perfect.I highly recommend Penske Collision and I highly recommend you work with Michelle and her team if you have to use them for your car.Ted

Worked with Harold. Repair took a while for reasons that were weather and building related. But they made sure it wasnt rushed and returned back other than perfect. They got it done and the car looks great. Good if not better than new!

These guys were amazing they even dealt with the insurance company that didn’t wanna help even tho there driver was the one who hit me

My car had hit something on the highway and tore my undercarriage up the damages were extensive but Anthony repaired it to its original running state if not better. Had to wait for awhile because of parts issues that were not anyones doing. Anthony kept me informed during the process. Thanks Penske your the best

My experience with Michelle and everyone at Penske was incredible. The easiest drop off, repair and pick up of my entire life and honestly, the car looked better than it did was it was brand new, when I picked it up yesterday. Detailed to a ‘T’ and sanitized so nicely!

After I was hit at a stop light by a negligent driver my vehicle was towed to Penske on, 06/09. Thankfully, the driver had some sort of insurance (Allstate).Allstate sent payment for repairs to Penske on, 07/02, and I worked most closely with Harold who seemed persistent in the beginning and did his best to keep me in the loop with my claim.As expected, Allstate listed my vehicle repairs below the summary Penske initially provided. Harold emailed me, asking if I would be willing to pay the difference, I vehemently declined.On 07/01, Harold took a holiday and I was alerted via email that Harold’s backup was a person named Justin. On the same day, Justin contacted me regarding repairs.Although, Justin did not keep his commitment by updating me on 07/07, he seemed helpful as he ordered most of the parts during Harolds absence. On 07/08, Harold returned from holiday, but did not follow-up with me right away.After I emailed his point of contacts, Harold contacted me on 07/09, with an update, listing the additional parts ordered by Justin had not come in. All manufacturing - shipping had been delayed.On 07/09, Harold informed me that once parts arrive I would have to get beyond the inspection which included, four wheel alignment, and suspension, before giving me a firm estimated completion date ..I obliged.During this time, it took another week before Allstate approved the remaining repairs.On 07/16, Harold emailed me regarding additional suspension items. He explained that the parts would have to be ordered and a secondary summary was sent to Allstate.On 07/17, Allstate approved the secondary summary.On 07/19, Harold confirms the additional suspension parts were ordered.On 07/20, Harold emailed me the additional parts had been received, but he informed me some parts were changed for delivery on Thursday/Friday. I replied to Harold to ask if my vehicle would possibly be pushed back another week due to the additional delay?Harold never replied.On 07/23, at 5:22pm, Harold emailed me with a final update that my vehicle would be ready on 07/26.On 07/26, I certainly didn’t receive the “white-glove” service others boast about, but I will add that the receptionist who checked me in/out was superb and friendly. I walked outside and Harold motioned for me to walk over to the designated stall where my vehicle was located.I noticed my vehicle had muddy splash marks all around and when I looked inside, the back leather seats also had residue of dirt.All assigned repairs appear to look great. I purchased my vehicle last year, so unlike others, I’m not going to swoon about how my vehicle looked after repairs, as it was well kept like-new before the accident. The total cost of repairs = $12,519.55.

We got our car fixed here after an accident. At first the communication was rocky but I think that was from the insurance companies side. Once we had lees number everything went so smooth. Even getting it back. It was a brand new car and it still looks brand new! The person who put it back together took their time and made sure there was no detail left unturned

I was recommended from my honda dealership to take my car to Penske Collision after I was in a car accident. I am so glad I did. They made my car look brand new! The customer service and constant communication from Anthony was far beyond my expectations. Thank you guys! Hopefully I will never need to come back but this would be my first choice if I did. I highly recommend them to anyone!

Needed a minor repair on my car. they told me they were very expensive and I could probably get it fixed someplace cheaper but I wanted somebody who actually knew my model car. The gave me the quote and it wasnt that outrageous, and was actually less than I expected. They got the car done on time. And to my surprise the final price was actually almost half what they quoted. So needless to say I was very happy to get my car back and pay half what I expected to pay based on their quote. And they did an awesome job top quality. Dealt with several adjusters, All them were very nice. They receptionist was efficient and knowledgeable.

I’ve used Penske Collision twice now for body repairs after accidents. They do AMAZING work and my car is back to being new! I’ll continue to use them if needed! Friendly staff!

Tal was the guy who helped me with my car repair! This place is exceptional. They really did a great job fixing my truck after an accident! I wouldn’t definitely recommend them! Thanks Scott and Tal

This is the only collision repair center I would use here in the Valley. The Penske team is extremely professional and thorough. They repaired my Mercedes back to like-new condition and when my daughters BMW was deemed a total loss, they helped me every step of the way.

Great customer service. Great results. Our 2014 BMW X5 looks like new.

Had some repair work done.Wonderful experience working with Tal Goss.Updated me regularly on the progress of the repair.Very happy! Thank you Tal

Excellent customer service! David DeMarco was my service rep and he made sure that my Audi was restored to new! Highly recommend for any high end luxury car repair!

Anthony M. was amazing! He went above and beyond with such a great attitude! Arranged to drive me home and personally drove my car back to office in N. Scottsdale for easier pickup.Prices are high; only reason 4 vs 5 star.

All employees were great very professionalOnly negative was my vehicle was not cleaned very well

Herald is fantastic! He works the insurance companies to get what is best for customers. The insurance company was trying to put old parts on my car, but Herald came to my defense! Even got a small scuff cleared up as a courtesy. My car looks brand new! I highly recommend!

Kept me up to date during each step of the repairs. Professional and great job

Having your vehicle wrecked can be extremely stressful! But, having your repairs done here at Penske, you will Immediately be relaxed and confident that your vehicle will be just like new! I have been bringing my vehicles here for the past 20 years!!Their OUTSTANDING CUSTOMER SERVICE and professionalism is truly remarkable! Year after year...they continue to treat their customers extremely well and greet you with a smile and kindnessAnthony Mackelprang was my repair consultant and he exceeded my expectations! He has exceptional listening and communication skills! He is friendly and quite personable. He helped me with insurance questions, discussed with me in great detail the damage of my vehicle and the timeline for the repairs. Every week he would keep me abreast of my vehicles setbacks and/or progress. Thank you Penske repair/ collision team for doing an incredible job with my Toyota Highlander! It looks like brand new again! Thank you Anthony and Penske for taking great care of my vehicle and for ALWAYS being an AMAZING BUSINESS! Laurie

By far the best service and highest quality people I have worked with in auto repair. I will always be choosing them for future needs. Have already recommended 3 people to them.

Great experience. Michele was highly helpful in dealing with a worthless insurance co. They left my car looking sharp! I am very picky with my cars and who works on them.

Penske did a great job with handling the damaged front end of my car. They even helped me deal with the insurance company that was doing everything in their power to avoid paying for repairs. Go to Penske.

After I got into a car accident, I had my car towed to this location. I was having a brutal time getting anything done from the other persons insurance company, who was at fault. I was assigned to Adi Heric, who was such a gem! Not only was he super personable, he was very sympathetic and understanding to my super stressful situation. With that, he was always available to communicate for any questions and concerns I had and he put his best effort to getting everything done in a timely manner, since I was only in the area for a short time. Its nice to receive amazing service like that, which should be noted, because it doesnt happen everywhere. Thank you Adi!

Good experience overall. I would have like more consistent contact on progression of vehicle status from Collison consultant. Too often I had to call and email to ask for updates.

My vehicle was towed here by insurance to get photos and estimates done. Justin Pollard was absolutely amazing. Went above and beyond to provide great service. I wish Justin was my service advisor, my banker, cause his service was that great. Would recommend even though my car was totaled out. Still amazing experience.

Penske Collision did an amazing job on my Mercedes!! Their work is very professional! They kept in contact with me throughout the process so I would know what was going on with my vehicle. I worked with Michelle and she was amazing!!! I highly recommend this place if you need repair work on any vehicle, especially a high end vehicle! Everyone in the office was very professional. Hopefully no one else will crash into my Mercedes, but if they do, I will never go anywhere else besides Penske Collision! They are the repair shop of choice for Mercedes so that right there speaks volumes! I was able to leave my rental vehicle when I picked up my personal vehicle and they made sure it got returned right away. What a nice convenience. This is the type of service that they give from beginning to end!! Simply Amazing!!! Thank you Michelle and the Penske family!!! You made a difficult time easier for me in more ways than youll ever know!! ❤😊

From start to finish my experience at Penske was First Class.They took car of everything...sending a tow truck to pick up my vehicle, communicating with my insurance company/adjusters, immediately assembling a team to start repairs on my vehicle, keeping me updated through phone calls,emails,txt,ect...Harold Heisey was my consultant & he was top notch from day one.Rob was my repair specialist & he did an awesome job repairing my vehicle. The quality of his repair work was professionally First Class. Angela & Anna at the front desk, took care of my paperwork & check out process, they were funny, professional & thorough, really nice gals. I could not of had a better team of people assisting me.They were all professional, friendly, organized, informative & provided First Class customer Service.My vehicle was repaired in 2wks & returned to me goods as new & Harold made sure the vehicle was professionally detailed.Car looked great!!! I’LoL definitely use Penske again for any future needs as well as highly recommend them to others.GREAT JOB!!!

They did a fantastic job on replacing parts n putting my car back in great looking like new thx you to them all

Anthony was amazing. They provide quality work everytime. This is the second vehicle ive had repaired at Penske and they never disappoint. I would recommend them for any auto body work.

Tal and Scott communicated very well and dealt with my insurance company. The vehicle was ready on the date promised and all repairs were made to reflect BMW quality.

I have to say Penske automotive is 100% on time from Alan my service advisor was 100% perfect at all times was very courteous return of my calls promptly kept me up to date as well as Mr Ogden Scott and Tim and my book they all are deserving of 1 to 10 they are all TENS for sure it was a pleasure doing business with you and I will be doing business with you again in the near future thank you

Friendly, caring service. Work was great, car returned clean condition.

Penske is the official body shop and collision center for Scottsdale Aston Martin. So when I was rear ended in my 2008 DB9, I had the car sent here for assessments and insurance purposes. They were extremely helpful and always kept in contact with me, letting me know the process and what to expect as we move toward the eventual total loss of my car.Adi Heric was my assigned rep and he was always available to answer questions and made the process really easy for me. I would absolutely use them again if I needed collision work done on the replacement Aston.

Excellent service from the body shop.

Shallow... Very Impersonal (except for the receptionist who was a very nice person)... and I think the technician who tried to help me was trying to take me for a ride because he quoted me something on my car that I got for 1/3 less at 2 other body shops!!

Everyone was professional, caring and helpful. They did a great job on the repairs. My car looks new. It could not have been a better experience

I cant get over how great this company was. I brought my car to this company and they were the kindest and most professional. Every single person I spoke to and saw. They worked well with the rental company and a impatient insurance company. My car came back looking brand new. I would recommend to anyone needing their services and would bring my cars to them in the future. Adi was the best.

*****follow up.....girlfriend was contacted and she sent pictures......and still nothing done, nor has she been contacted again.What horrible customer service......they need to stand by their work and fix the paint to match.......cmon Penske.......do the right thing.Stay away from this placeHorrible service on girlfriends car.......paint does not match

Top notch quality. Progress/status reported daily. Worked well with dealer. Final independent QC inspection done.

Friendly staff, just didnt keep me updated on my car after having it over a month.

Penske collision center location is incredible! Its an awesome place to do business. Honest and trustworthy, they deliver their services on time with impeccable attention to detail. If you have a car and it needs collision work done, just ask for Justin and I can assure you, hell take care of all your collision needs.I was tremendously pleased with the results!I got my car back in immaculate shape and I got it at the time they said it was going to be done, Theyre the best in the business!

Seth Saved The Day!! Had a blowout on the 202 west bound Wednesday 9/18. I was struggling to jack the truck with the pop sickle stick jack that comes with the truck. Seth pulled up behind me, grabbed his jack and helped me change out the tire. Even shed some blood on my behalf. Without his services i would have missed my management meeting. He was very professional and clearly knew what he was doing. I am very grateful that we have individuals like Seth in our society to come to the aid of others. Thanks Seth!

Great experience. Delivered on their promise.

I had a Windshield replaced and a roof panel trim piece replaced. The work was outstanding. I couldnt even tell where they had taken apart any interior trim. I only have two suggestions for change: They didnt take the time to detail where the tape securing the glass was, so all the dust collected on the car while it was there shows in the tape adhesive residue on the brand new piece that was installed. Also, my car was there two and a half weeks for this repair. I understand that it was because of parts delay, however, in the future there should be at least one courtesy call made to let a customer know the status of their repair. Thank you for the great work!

They were prompt, professional and responsive. They actually answered e-mail questions within 24-hours. Car was ready on date they specified.

Excellent paint work, Ive used them three times and continue to be impressed

Everyone I dealt with were both professional and friendly. They were straight forward and honest in all their dealings. The car looks great!I would highly recommend to anyone needing auto body repair!

No one is ever happy when they must use a body shop for their vehicle. However, it can be a positive experience when you are treated fairly and with respect. Penske is unparalleled when it comes to taking care of your vehicle. They are experts and my service advisor Anthony Mackelprang is the person to see.

Tal was an amazing service advisor and treated me like a VIP the entire time! I always knew how things were going and the time line for repairs and completion. Couldn’t be happier and so grateful they were able to repair my vehicle! Highly recommend!

Lee was extremely professional and always informing me of the details of my repairs and time-line of the process.I picked up my vehicle today and was amazed how it looked, it looked brand new!!!Thanks Penske Team!!

They did a wonderful job on my repair. They dealt with my Insurance Company very professionally. The staff at the Penske Garage were helpful and courteous. Richard

My experience with all the people working at this facility was excellent and easy to talk to with no pressures. Tal the estimator and the person that was in charge from the beginning was excellent and explained in detail all the work that was required repairing the damage. When I Picked up the car was detailed and very cleaned. Very professional employees and would highly recommend Penske as a company to do your repairs.

I know its a late post but still want to share.Because of some damage, my dealership/insurance had sent my car to Penske in March 2018. While they fixed everything very well, one thing they and I missed was the wheel alignment.A friend noticed it in the same year but I thought she wasnt right. Recently, when I did my car servicing as well as put new tires, both the different companies/auto-experts told me that the alignment is not right and it needs to be fixed ASAP or it will damage new tires.Since I do not let anybody else drive my car, the car professionals recognized the issue and informed me. I am not expecting anything at this point but just wanted to let everyone know. Probably I will fix it with a different company but hopefully I will see some improvement at Penske going forward.

If you’re looking for 5 star customer service, you’ve found the right place!! Truly a phenomenal experience dealing with Johnathon and David! The front desk at Penske took care of calling my rental agency for me as well when I dropped my car off. Smoothest service I’ve experienced with any collision shop! I was in and out in 5 minutes, didn’t even have time to sit in the waiting room!

Extremely professional, first class shop with emphasis on service! My car looked brand new, especially the paint work! They managed to make my customer service experience a strongly positive one! 5 stars!!

Excellent customer service by both Lee Morgan and Scott. Workmanship was top notch and timely.I was communicated with along the way and work was completed as promised.Highly recommend!

Great job taking care of my car!!

The absolute best service and repair. Truly as new.

Great job on my ding, its like brand new again ...

Originally took our Jaguar in for bodywork and paint, April 27 2020 we picked the car up July 3 2020 and our rep wasnt on site to meet with us. There were issues we needed to get resolved, due to possible misunderstanding and communication with my husband ( who has traumatic brain injury). Since we were not able to meet our rep on pick up day..we made several calls, spoke with 6 different people and left 4 messages at the shop being promised they would get back to us....weeks later and thousands of dollars out of pocket, July 31 2020 we were finally able to communicate with our rep (who had been out sick,) and did communicate to us a resolution to solve our issues.Much appreciation to the team working with my husband and i and our vehicle during this pandemic and my husbands disability. The work weve seen was excellent...theyve done a beautiful job....my husband and i are just eager to have everything finished and have our car back in our collection.

Justin was great! So easy to work with and responsive. Accurate estimate—car looked perfect when returned to me!

I was here to fix a huge scratch on my Benz. The receptionist was welcoming and helpful to fill out the formalities and arranging the rental car. Shoutout to Lee for explaining me the repair and providing timely updates on the repair. I was given an estimated time of completion and they kept their word. Had a great experience with the people there.Awesome quality paint job to fix the scratch. The car was shining.

This place is amazing. They have a great customer service and their profession is on their job. There’s staff is absolutely 5start level. From the receptionist to the adjusters. I’m more than happy

Good service and quality work.

Impeccable service! Justin went above and beyond and I’m so thankful to everyone there. All were friendly and I will recommend them to my family and friends!

From the time I called inquire the representative was helpful, polite and helpful.Communication was prompt and efficient.

Quality work was done on my vehicle after an accident l was in.. Five stars for Ed H. who took care of everything with insurance and my rental, and was very efficient in helping me navigate the claims process. Excellent customer service from start to finish. Highly recommend them!

Penske is great! Their customer service is wonderful. They kept me informed the entire time my SUV was being repaired. They even finished quicker than they estimated. There is no sign of the damage and my car looks brand new again. Thanks Penske for a great job! I hope I won’t be back.

They did a great job. My xk8 looks and drives great!Terry

The project included the repair and repainting of my 2007 Maserati. Bill, Lee and the Penske team did a wonderful job! I COULDNT be more pleased with the work. Thank you, Doug Green

Excellent shop. Very honest. They did a top notch job on my 911. I would highly recommend them.

Professional, very friendly...Loved The updates, and My car looked Amazing

The experience at Penske was as painless as possible.Being greeted by the front desk to my appraiser Lee I felt confident I was in good hands. Everything was professional and the work was terrific.Thank you!

My experience with Penske Collision was outstanding! My advisor Anthony kept me informed throughout the repairs process and made the experience as positive as possible given the circumstances. What a great group of people! Thank you Anthony and team.

Penske Collision was fabulous to work with. From beginning to end they kept me in the loop and made sure all repairs on my car were done to perfection. The customer service reps were nice, professional and took great care of me. It was a great experience to say the least!

Worked with Michele- she made my experience here at Penske Collision nothing short of amazing! Michele was friendly from the get-go, and she kept me in the loop every step of the way. Michele also kept the insurance company in the know, assuring that I would be able to keep my rental for the duration of the time my vehicle was with Penske, and sparing me from having to deal with the insurance company myself. She was prompt with responses, and always was available to answer questions and phone calls. Aside from the vehicle repairs being top-notch, Michele made this the most easy, painless repair process I could’ve ever imagined.

They stayed in touch all along the way let us know win part for running late and made arrangements to keep the rental car until it was complete. The car looks great and we are very happy with the service. Thank you

Everything about this experience was beyond incredible! Harold made all the stress of a car accident disappear and provided the most outstanding customer service I have ever received. The ladies at the front desk were inviting and understand. I will never take my to anyone else! Thank you for making such an annoying process, the greatest possible!!!!

Fantastic work. Very satisfied. Thank you!

Penske really went all out to work with my difficult auto insurance and to repair my Audi quickly. It was a tough job going between insurance, Audi Scottsdale and back but they made it happen. I am grateful to AnthonyM who was sympathetic to my situation and treated me with professional kindness throughout the process. To top it off, I picked up the car and she was shiny and spotless. Real professionals!

Had minor damage to tailgate of Q7. Penske wanted $5896, couldnt take the car for 2 weeks, and wanted to keep it for a month. Wanted to replace with only all new parts including emblems, and nameplates. I asked if they could just repair and they said no. Independent shop repaired in four days for $1200. Good as new to my eyes. If you go here, get other opinions.

My car came out looking as good S the day I drive JT off the lot!

Great customer service by Anthony Mackelprang. Kept me up to date on progress and came in on his day off to make sure it was perfect when we took delivery. Excellent work!

Very friendly and quick check-in, check-out. The car had both bumpers replaced and it looks as beautiful as it did the day I bought it! Only critique is when I made the appointment, I asked about a loaner car. I was told they dont do loaners like the dealership. The person I spoke to (male) did not mention that I could rent a car right by shop. I could have planned better with that information.

Everything went perfect and I really liked the fact that we got a call every few days with an update. I also really appreciated that you did all the communication with my insurance company.

Penske Automotive Collision provided exceptional customer service after my accident. Michelle was AWESOME!!! She consistently communicated what was going on and where my car was during the entire process. They came in 2 weeks ahead of schedule. I had a electronic issue after picking up my car (no fault of theirs as it happens) and Michelle immediately called the dealership and I was able to get it fixed in a timely fashion. Michelle took care of all the processes. Highly recommend them if you are in an accident - great service!

Can recommend this place without any reservations. From the front end staff Ana & Angela who are always smiling & more than helpful to Adi Heric my collusion repair consultant who went above & beyond my expectations. Definitely a man of his word!

Very professional and courteous! Excellent collision center!

Justin the technician did an excellent job on my dads insurance claim and I would highly recommend this shop!

They made a stressful time for me very comfortable and answered my questions about the whole process and communicated with the insurance company and did an amazing job fixing my car!! The car looks amazing and they used all real new parts on my car!!

Great job all around. Tal masterfully handled the idiot insurance company for the guy who hit me and the repairs were top notch. Would highly recommend the entire team!!!

Estimate was done quickly, and once insurance had settled on the repairs, they were done faster than anticipated to a fantastic standard. I was kept up-to-date every step of the way, and staff were incredibly friendly and helpful. I hope I dont have to come back here, but if Im ever in an accident again, Im more than happy to get my car repaired here!

Did tear down of vehicle after accident.

Very professional and friendly service. The work they did on my car looks amazing and the whole process was really smooth.

Adi and his lady co-worker kept me informed through the process. Excellent people. My driver side door has a clicking sound when it is opened or closed. Excellent workmanship. Hopefully I never have to see them again. But if I do, I will definitely go to them again.

Great service and work. Had the pleasure of dealing with Michele Bobersky, she was very helpful and always kept me updated on my cars status and with the insurance claim. Recommend this spot.