I havent been able to find the Grapefruit perfume or candles in other retail stores, so seeing the Jo Malone London stand-alone store was right on time.As someone who likes specific scents & hesitant to try new ones, my nose was sold on the newest candle - Myrrh & Tonka that is slightly similar to Mahogany Teakwood. The scent lingered without being being lit, so I picked up a few gift items & after the fact was told the vanilla scent was on point. Interesting, as I dont like anything vanilla...except for my new candle now. To note burn time is approximately 45 hours.In addition to picking up a new candle & I got the lid of my perfume engraved with my initials so now my scent is really personalized. In addition to the complimentary gift wrapping that is sprayed with an inviting aromatic spritz, the customer service is just as pleasant.

Visiting from out of state and had a wonderful shopping experience. Cierra and the other woman were very knowledgeable, helpful and friendly.

Impeccable service and attention to customer needs. Staff acts with grace and kindness, and always assists in finding my signature scents. Every stop at this shop is more than a shopping trip...it’s a sumptuous retail experience. Above and beyond, Renee goes the extra mile for her customers, and employees package all my goodies so beautifully every time. You will love this shop. The staff and fragrances are guaranteed to lift your mood and lighten your day. Love love love.

The man who works at this store is one of the rudest and badly tempered people I have ever met. Such a shame that people have to communicate with such an unpleasant human just to buy a perfume. Avoid this place if you can!! I would give zero stars if I could.

Incredible service from Torri last night! She helped my sister and I test out “new to us” scents. We had so much fun being in the store!

Guy who works at the shop it’s the most unpleasant and bad mannered salesperson I’ve ever seen. He had unbelievably negative attitude when I’ve tried to exchange a perfume, I actually felt uncomfortable. He even wouldn’t say goodbye or have a nice day! Such a pity that person like this works at Jo Malone. I’m giving one star just because there’s no option to give zero star.I’ll definitely never go back to Jo Malone Fashion Square Phoenix (AZ)!!!

Very good service, questions answered.