We had a fantastic experience at Mattress Firm Camelback! We highly recommend this company and location. Barbara is the BEST! Definitely work with her. She is incredibly knowledgeable, professional, and provided an excellent experience for my wife and me. We love our mattress, and we can’t say enough about Mattress Firm Camelback and our overall experience with Barbara. You have two very happy customers. Thank you so much!!

Overall great experience. This location is great, and the associate, Matthew, is even better. We have had numerous bad experiences with other mattress stores in the area. Matthew has worked with us to help find the right mattress for our needs. Unfortunately, an emergency back surgery required us to look at the higher-end cost mattress lines, Matthew’s product knowledge and expertise were tremendously valuable. He helped us and offered guidance that no others gave in the past.Matthew - keep up the good work!If you want an overall positive experience for an important purchase, go to this location and talk to Matthew!

Barb was an absolute delight and super helpful! For something like term like a bed and frame I wanted to be in person to get a feel for structures and Barb was able to show me all types of models and the upsides for each! Found a long term customer for sure and so glad I didn’t look on Amazon because of the great deal I received!! Highly recommend this location.

My salesman, Matthew, was great throughout the whole process! Making a lifestyle change like buying a new mattress seems daunting, but he reassured me every step of the way and made this a seamless transition. He was kind, diligent, and catered to our every need and concern. I couldn’t have asked for a better and more understanding salesperson. I would definitely recommend any of my friends or family in need of a good nights sleep to go see Matt!

The gentleman working Friday (10/22) evening was extremely helpful in understanding what I was looking for and made the experience painless. Thank you!

Very easy process and quick delivery! Barbara was extremely friendly and helpful, finding me the perfect mattress.

Lady that helped us was one of the nicest people I have I bought something from. Great experience.

The service here was phenomenal! Matthew was very knowledgeable and friendly. I found exactly what I wanted. Within 15 minutes I was able to test out several mattresses, get answers to all my mattress questions, pay for the goods and walk out the door. I received the mattress three days later, delivered by two very professional people. I would definitely buy from Mattress Firm in the future.

Efficient and honest sales people. Made the experience awesome, no nonsense.

It was just wonderful and I was able to get the bed I wanted. With no problem, thanks mattress firm.!!

Matthew was a complete rockstar at Mattress Firm. The moment I walked in he was extremely helpful in explaining the differences between coils and mattress softness. He stayed within my budget and didn’t try to sell me something I didn’t want. He was patient and really listened to what I was looking for. I will def be going back to this store to furnish my other rooms!

Matthew, thank you for the excellent service and pleasant experience helping us purchase our new purple mattress.

I am taking the time to leave a 5 star review even though I went with another mattress that they just dont carry. Service is that good! I worked with Matthew who knows his stuff and treated me in the old school sales fashion that I like. Asked the right questions and continuously gathered feedback to make the right next recommendation. If youre looking for a mattress and like me need to try them all, this place is a must stop for the professional level service and knowledge. If the trial period doesnt work out on the mattress I ended up selecting, Im heading straight back here.

Barb from the Scottsdale location was wonderful. Really took her time to listen and helped us pick out the perfect mattress

The team who came to deliver the new mattress and take away my old mattress were, efficient, careful and friendly. It was an excellent experience; these gentlemen did a great job.

My fiance Andy and I went into this location yesterday, as we wanted to start looking around and learn about mattresses. Barb met us with such friendly disposition and gave us exceptional customer service. She educated us extensively and answered every question we had about mattresses. We havent purchased YET, but intend to in very near future and because of Barb, we will absolutely be back to this location, in hopes to receive her assistance in making our purchase.

Easy experience - Barbara made it painless. Nice to have a woman sales person who is not pushy - she was perfect for my search.

Very knowledgeable salesman. Easy to do business with

Was told next day delivery on a 5.5k mattress set got a call later in the day, Saying couldnt happen. I canceled order. Best to under promise and over deliver vs over promise and under deliver. Sales dude was awesome but ill shop else where

Had an awesome experience getting my new mattress with Matt and Barb. They were a ton of help and provided some great insight in buying a new mattress especially since it was my first buy.

Very friendly staff, easy to ask questions about the different mattresses. Cant wait to get my new mattress delivered

Amy at Mattress Firm in Scottsdale is AMAZING. She doesn’t just help you, she gives you actual advice, shows you EVERYTHING, and actually gives you her opinion on things (without being a typical sales person, we all know that headache.) Amy, you made this experience WONDERFUL and stress free, we can’t thank you enough!

They knew exactly what I wanted and make it easy. The service was quick I didn’t have to wait for to long. They answered all my questions and let me know what to expect with the delivery. Also made sure to highlight the store number on my receipt so I know where to call if I had any follow up questions. Overall great experience.

Amy & Barb helped us make an informed and easy decision! Their no-pressure attitudes made them the obvious choice. We started shopping at Mattress Firm, went to 3 more places, and ended up back there to make our purchase. The prices and service were unmatched!

Matthew is the best! He is so helpful and took plenty of time working with us to make sure our new mattress was the size we needed, comfortable and met our budget. They were even able to haul away our old mattress and box spring! Mattress firm in old town scottsdale offers top notch service and I highly recommend them!

Terrible experience. Was told the bed would take two weeks to deliver. Then the day before it was supposed to be delivered they called and said they can deliver it for another two weeks. When I called to see what was going on. I was ignored and hung up on. Asked for a manger and was told no. Last time Ill ever do business with mattress firm.

Barbara was friendly, courteous, very helpful without being pushy, and helped us find the perfect mattresses for us. In, out, quick and easy.

Matthew, Barbara and Amy were super helpful in picking out a new mattress. They made sure we knew what our options were before we decided on our dream bed. We couldn’t have had a better experience with this location. Thank you so much!!

Barb was kind and attentive, knowledgeable and patient itWas a pleasure to be served by her

Yesterday while we were out and about, my wife and I decided to take a quick look inside the mattress firm on Scottsdale rd and camelback. We weren’t planning on buying anything, but needed a new mattress soon. Barbara greeted us when we walked in and was very genuine and friendly right off the bat. She wasn’t a typical salesman at all, she politely asked our budget and then showed us only beds within that budget. She was very informative and inviting, we had a few laughs and ended up purchasing a king mattress that we absolutely love, got a great deal on it and they included a free adjustable base! ($500 value). Barbara never once tried to up-sell us into a more expensive mattress, she was just patient and let us make our own decisions. Wonderful experience, Barbara was exceptional and we can’t wait to try our new bed in a few days! Thanks Barbara!!

After 1.5 months of dealing with Simmons and Beautyrest I received my warranty credit for a defective mattress. Amy and Barb took care of me seamlessly getting a replacement sent to my house. Let’s just say prior to walking into this store, the entire experience left me never wanting to do business at mattress Mattress Firm again. Amy and Barb saved the relationship and I will continue to purchase from them AT THIS LOCATION. The customer service here is 10x what is it at other locations in the Valley. Go here. Ask for Amy or Barb. And get a good night’s sleep again.

I came in looking for a bed for my bad back and hip pains. I was greeted by Matthew Contreras, he was a wonderful delight in this mattress journey. He helped me find the perfect mattress after some accessing to what I needed. Not to mention how polite and professional he was. I am now a forever mattress firm customer!

I was the only customer there so I received great service. Smooth process to purchase my bed.

Great service! Was able to pick out a mattress in my price range and get it delivered for free! Will definitely be back in the future!

Go and see Barb at this Mattress Firm! She does a great job. Barb was very friendly and helpful when it came to picking out my new mattress. She is on top of communication and when we faced an issue, she went above and beyond to make it right. Thank you again, Barbara for a great experience.

We had a great experience with Matthew. He helped us find the exact mattress we were looking for!

Matthew C. Was so helpful and did a great job helping me find my dream mattress for my new home. Highly recommend this store!

Excellent experience. Matthew delivered on what he said. Quick service. Installers were friendly and quick.

A BIG thank you to Brad for helping me and my boyfriend find the perfect mattress. One of the best sales guy we have ever met. 💜Definitely no pressure and helped us every step of the way. Very knowledgeable about what we were asking and provided exceptional customer service. I would highly recommend stopping in if you are in the market for a matress.Thank you

This place is great. Buying mattress can be daunting but Matthew C was super friendly and helpful in finding the mattress we really needed. We are super excited to get the purple 4 and to sleep on it after sleeping on our uncomfortable bed for 4 years. I couldn’t be happier on my purchase!

We bought a mattress today from Mattress Firm,4513 Scottsdale Road, Scottsdale AZ. Matthew Contreras was excellent. He understood what our need was and found the perfect mattress.

Wonderful customer service.

Matthew C was very helpful. Quick transaction no real negotiation got the thing I needed for a great price can’t ask for more

Amy was very kind and absolutely helpful! I got a great deal on a beautyrest!

Matthew C was absolutely great! In and out super fast and definitely satisfied.

I had a great experience working with Matthew at the Scottsdale and camelback location. He helped me compare and contrast the different options as well as competitor options. He was straight forward and very helpful.

I forgot her name, that lady was so nice and helpful Thank you so much...

Matthew was amazing really new what I need because of the pain I was in and his knowledge was commendable

I worked with Matthew C and he was very helpful and got me a great deal on a mattress.

Brad convinced us that Mattress Firm is the only mattress store for us. He was informative, patient and showed us what true customer service looks like. The store on Camelback and Scottsdale was clean and we were able to ask as many questions that we could think of. Not only did Brad solve our sleeping concerns he also found us great deals on two twin mattresses for our daughters. Thanks Brad!

Matthew was extremely knowledgeable and helpful. It was a quick and easy process.

Wow...that was sooooo easy and such a nice experience. Matthew was really helpful and knowledgeable about his inventory.AND quick!!! AND the pricing was great !!!Thank you Matthew!!!

Brad is so kind, informative, and helpful. He talked us through each mattress and never rushed us. We felt instantly calm and like he heard our needs. This was the best investment we’ve made in a long time.

Barb was great and super knowledgeable! We found exactly what we wanted and couldn’t be happier!

Great experience with Barb who helped us choose a Purple mattress. So professional and friendly! I would definitely recommend 😄

Christina was super helpful and I was genuinely surprised with the pricing/quality of the Black Friday sale mattresses. Online-only mattress brands talk a lot of smack about physical mattress stores but the prices during this sale were BETTER than some online-only brands. Just some food for thought.

Very helpful. No pressure to buy.

Barbara was fantastic and extremely helpful! We felt very safe trying out all of the mattresses that fit the criteria we were looking for and got some great deals.

Sales person was awesome! She was very friendly and helpful. Great experience!

Steve was very helpful and thorough. It also felt safe and clean, which is important to us during the pandemic.

Barb at Mattess Firm is so friendly and easy to work with!

Great experience. The staff was very helpful and far from over bearing.

I didnt have the best experience today at this location. I wanted to buy a new mattress, and had plenty to spend. We knew what we wanted, which was in the middle range. I was shown to the most expensive model first, and when I wasnt keen on the price, the salesmans frustration set in and he became annoyed. He showed me some other beds, and when I expressed uncertainty, he became further annoyed and told me to at least touch the bed before I make up my mind. His entire demeanor soured and soured to the point that I just chose to leave and order the mattress I wanted from you folks online, the original one I came into the store to look at. Bedside manner, as it were, goes a long way with sales, and customers wont return if they are talked down to or made to feel like an annoyance. It would have taken him seconds to find a mattress in the type and price point I wanted...if I can do it online then he surely can as an employee.

Barbara was great to work with. She spent a lot of time with me explaining the different types of mattresses and the benefits of each. I would definitely recommend.

Barbara Fagrell is amazing!! She was very efficient and got us exactly what we wanted for an amazing price!

Purchased a new mattress and box spring from Mattress Firm. Worked with Christian P. Excellent sales associate. Was very professional and took all the time to explain the differences in the memory foam beds and was NOT high pressure. Very customer focused. Would recommend her and Mattres firm for your bedding needs.

Barbara was so helpful and knowledgeable!! Wouldnt buy a mattress any where else!

We had great customer service, the store was very clean and organized. And the prices were great.

Best and easiest experience Ive had buying a mattress!

Super friendly and helpful! Found what I wanted immediately !

I HIGHLY reccommend this Mattress Firm location if you want ultimate hospitality. Christina was absolutely phenomenal when it came to assisting my family finding the best mattress in our budget. My son and daughter had blocks to play with which I found nice. My son was NOT the most chipper child, but Christina still found a way to stay professional through all the noise. My family and I will be coming back to this location in the future for every service offered through Matteess Firm. Thank you ever so much, Christina!

Quick, honest, very nice and professional Salesman.

Great experience and wonderful sales person

Christina treated us wonderfully late on a Sunday evening. Excellent advice and a smokin deal. The Labor Day Sale was worth coming in for.

Barbara was great, friendly and so helpful with getting me a new affordable mattress for my son! Thanks!

Brad was great I am in love with my Tempur Pedic with the thing that makes it go up and down it’s so amazing!

Christine was excellent at helping us narrow choices and find a solution that was comfortable for my wife and me!

Matt was awesome 😎

Brad did a great job showing me all the mattress Options.

Marnin, Garrett, & Barbara were incredibly helpful in allowing me to find the perfect mattress across the wide selection at different locations. Amazing customer service.

Excellent customer service!

Great service!

Vincent Costa with Mattress Firm on Camelback and Scottsdale Rd was very knowledgeable and accommodating and kept me in budget! He was awesome! Thank you! Vincent!

Great service from Michael who was easy to work with no pressure and set me up with a good deal.

VINCE COSTA RULES!As the science of sleeping mattresses continues to evolve by leaps and bounds, shopping for a new mattress is more daunting than ever. Technical advances in mattress design and formulation mean that there are technologies to choose between that offer totally different sleeping experiences. It also means that prices on mattresses with established technology—for example, encased coil springs, pillowtops and the like—have come down considerably in price while continuing to move forward in design. Meanwhile, Tempurpedic no longer has a monopoly on memory foam, and competing brands have enlarged upon Tempurpedic’s line of products as well as brought down prices. Similar battles are ongoing in latex mattresses. For the consumer, this is a wonderful time to buy a mattress, but how does one fairly assess the multitudinous options, keeping in mind that one’s ultimate choice cannot help but be strongly influenced by the salesperson involved in your education.Mattress Firm has become the Amazon of mattress stores, with a comprehensive and nearly uniform selection of choices at each store. The chances of later discovering that there was something you would have preferred elsewhere are slight. Mattress Firm has a liberal exchange policy, and allows the return of many mattress models up to 120 days for a reasonable restocking fee. In addition, Mattress Firm has merged with Sleepy’s, providing the latter’s outstanding line of coil spring/pillowtops at a rock bottom rate. Finally, even a rudimentary search for on-line coupons will provide the consumer with many Mattress Firm discounts that usually work, even allowing multiple coupons to be applied.Between low prices and wide selection, going with a mattress from Mattress Firm is a no-brainer. Mattress Firm’s recent filing of Chapter 11 reflects enthusiastic free enterprise run slightly amok. When we visited our son in Silicon Valley 6 months ago we saw one stretch where four Mattress Firms and a Mattress Firm clearance outlet were within 2-3 miles of one another. Perhaps a reasonable distance between Subway franchises, but at last check people weren’t making daily pilgrimages to mattress stores.The density of Mattress Firm stores has normalized and it’s still a great place to learn about and purchase a mattress. However, this works best if you have the right salesperson to personalize the process. That is where Vince Costa comes in.We were blessed that we had Vince to help us out at the Camelback and Scottsdale Mattress Firm store. We quickly appreciated that Vince is one in a million—a salesperson with vast knowledge who follows the golden rule. He is someone whom you would be glad to have as a close friend, with a great sense of humor and patience. Furthermore, he takes great pleasure in his mission, which is to match people to the mattress which will get them the best night’s sleep. In short, Vince rules, and continues to make it a totally pleasurable experience to buy a mattress from Mattress Firm.

The manager, Bob, was very informative and nice. I didnt care for the selection however.

Mr.Wilkey was a great salesmen no Pressure. Got the tulo mattress was delivery the next day

The best Mattress Firm in the valley! Ask for Vince.

Great deal. Great service.

Christina is the best, very knowledgeable

I dont recommend Mattress Firm they try to suck you into a high interest contract

Good matress

Great sales people, products, and prices

Terrible return policy

Awesome