Super clean store, all models of bed available to try. Staff seamed knowledgeable about the product. Good return policy if you dont like the mattress. So far we are loving our mint mattress, and the mattress protector from TN is probably the best one I have ever had. Breathable yet water proof. Already stopped my little one from ruining the mattress!

We had the absolute best experience at this store. Our son bought a bed here and referred us . Lauren and Alyssa were outstanding sales women. They are professional, courteous and patient. So helpful and I would recommend them to anyone looking for a new mattress . Way better than our Avocado Green mattress.

I was surprised that this store was so clean, modern and cheerful. The associates were sensitive to concerns about Covid--they wore masks and they changed the sheets between customers.

Very friendly staff. They have a greeter at the front desk that registers you in the queue if all the beds are being demod.Otherwise you are free to wait in their waiting area, it has kind of a modern feel to it? At the waiting area they had demos of their pillows for us to touch and feel before we got our opportunity to actually try them once a bed opened up.When we finally got our bed, we were notified by a Tuft & Needle assistant that a bed was ready. We got the opportunity to try the bed for, Id say, around 20 minutes. No rush, no store assistant watching and waiting for us to leave the bed so they could demo to the next customer. Very relaxed 😌At the end, I was convinced I should buy one of those beds and a couple pillows.Keynotes:- In-store brochure (check it out!)- Refundable 100 Night Trial- Free delivery (beds are not stocked in-store)- Sells pillows (may or may not be stocked)- Warranty included (10y for bed & 3y for pillows)- Decent price range Id say, from $350 - $750- Sells bed sizes from Twin - Cal King- Buy In-store or online- Very comfy

What a great experience!!! I was already sold on Tuft & Needle products but this was my wifes first experience. Alyssa A. was extremely knowledgeable and gave suggestions based upon our needs. Not only will I recommend all my friends to purchase Tuft & Needle, but I will recommend they work with Alyssa directly!

They were very nice and let us try all the options and spend as much time as needed. There was no pressure to buy or any pushy upselling.

Big shout out to Jessica and Lauren who helped me purchase my hybrid mattress about a month ago. This store has excellent customer service and I would recommend this location of Tuft & Needle to any close friend or family member. My hybrid mattress feels amazing!! My dog even loves it too LOL

Tuft & Needle lives up to the hype. Upon entrance into the store you can tell they have a unique brand, just 3 mattresses. No frills, just comfort. This company feels “Human”.So the mattresses speak for themselves, but what about the pesky sales people? They don’t exist. Katrina, the employee I worked with was amazing. She came across as more of a customer advocate than a sales person. My experience was easy and she went above and beyond.I’m now more than a Tuft & Needle customer, I feel a bit like a brand advocate. 5 stars

Very enjoyable experience.

I got the new mint mattress and Ive had the best sleep of my life

I heard about the company, drove by the store front a few times and it sparked my curiosity. My Initial impression? Very good. You get a sectioned area to “sample” the mattress and a tablet that answers 90% of your questions. I will definitely be purchasing a mattress in the next few weeks.

Nice place and the beautiful gorgeous lady from seattle was very helpful

I had a great experience at the store and with T & N products. Loved the adjustable bed for my guest room, and got the hybrid mattress for it. Really great. My guests will be will have a great sleep and be surprised at the new technology on their sleep overs--and I want one too. Jessica was exceptional. Shes knowledgeable and efficient and very very nice to work with. I highly recommend her! Thank you, Jessica!

Its true about the employees not pressuring you to make a decision. They were exceptionally helpful. Plus this is a local company so Im happy to support them.

Great people. No pressure. Had the whole store to ourselves. Very knowledgeable.

My wife and I were visiting from Tampa and had looked at Tuft & Needle online, so to be able to try out the mattresses was great. The customer service was 5 star and a great experience. We ended up with the Mint mattress, pillows and sheets. I would highly recommend you stop by and check out the store!

The mattresses are pretty good, especially for the price (I have an original style), but they are not for everyone. At the store you can try them out as well as other products they sell and the customer service is top notch. Very informed, but also very hands off sales. Roam around try stuff out and wont be bothered if you dont want to be.

Billy at this location was amazing. Full of knowledge and incredibly helpful. No sales pressure whatsoever. We have never felt more comfortable and confident with a mattress purchase than we were today at the Scottsdale showroom. Thank you, Billy!

Honestly, its kind of surreal entering a brick and mortar store only to be told they cant sell you anything in person. This is however a wonderfully low pressure and pleasant experience. Simply try it out and then go home and order it online with free shipping. The future is now!

Friendly, knowledgeable and efficient employees. Purchased a mattress in ten minutes. It was delivered the same day for $50. The mattress was super easy to set up. We purchased their basic/standard mattress less than a week ago, and so far it is very comfortable.

First time being in a Tuft and Needle store. The employees are very knowledgeable and super friendly and helpful. All our questions were answered. I know of these beds because my sister has a Tuft and Needle mattress. They have two models of mattresses. If you are in the market for a mattress it might worth checking them out.

One of the easiest shopping experiences I have ever had, and the mattresses are so comfortable that they sell themselves. You walk into the store and basically get to lay down on any of the mattresses to try them out. No pressure from the salespeople and a super-relaxed environment. We paid for the mattress at the showroom and it arrived on our doorstep 2 days later. Sleeping on it has been wonderful!

Nice clean store, friendly and knowledgeable staff. Ample time to try mattresses. No pressure sales! Bought the Mint package today and some new sheets. Cant wait for my first night on the new mattress.

We now own 3, home in MN, home in AZ and in our motorhome. Staff at store is extremely helpful. A challenge to get rid of shipping carton.Excellent mattress, reasonable and most comfortable.

Consumer driven experience. NO pressure 🙂. Knowledgeable and helpful staff. Like the try before you buy showroom. Get ALL your questions answered and ordering took less than 5 minutes. TRY it....... Im sure youll have a great experience compared to other mattress stores.

A small store, but they only have 3 mattress models. The sales people were very friendly and knowledgeable and there was no pressure to get off the beds. Practice sleeping all you want.

Loved the mint, bought one but had to wait for shipping. Let me take it home right there and then. Most people buy things and want them right now. Im sure that would boost your sales.

The team here provides excellent customer service no matter what youre looking for. Special shout out to Caleb for going above and beyond to help us at our last visit!

The review is in no way a reflection of the services provided but rather the product itself. My Tuft and Needle mattress was very comfortable upon purchase however I noticed after just 6 months I was finding the mattress lumpy in places. I dealt with it for another year and a half and I wish I didn’t because I have more back pain now and I attribute that to the mattress itself. Remember, it’s cheap for a reason.

To be fair, I was sold on a Tuft & Needle before coming in to this place because I had tried out a friends’ mattress... BUT the woman working was helpful and the process was a breeze. The showroom is really clean and welcoming too. With same-day shipping because I live so close, I slept on my mattress the same day that I bought it.

I purchased a bed for my son after graduating from ASU ( Tempe). I had done a lot of reviews of bed in a box and narrowed my search to Brooklyn Beds and Tuft and Needle. We were greeted upon walking in and told to ask if we had any questions which was completely opposite of how most mattress stores sell. We had such a positive experience with Colin that we purchased the bed on site and never wanted to look at BB which is very unlike me. Colin told me they just opened a store in Raleigh, NC where I live and I am very excited to purchase my own mattress when I move.

We purchased the Tuft & Needle after trying the Purple Mattress and several other spring based mattresses that we didnt like. This is by far the best mattress! We love having the 100 night guarantee. The mattress has the regular mattress feel (unlike Purple) and has been wonderful.

Great quality and pricing. No high pressure sales tactics like Matress Firm. You have 100 days to decide if its the mattress for you. If not you receive a full refund no questions asked.

Interesting new store and purchasing concept! Well worth a try. We bought a mattress after we left there. Delivery was included in the price, trying it for 100 nights. If we dont like it full refund. Cant go wrong!

Great place for low pressure when you are looking for new mattress at a very reasonable price. Mattress is shipped via FedEx and arrives in 3 to 5 business days. Box is heavy so you will need a helper or a dolly. My weighed 90 lbs. Numerous layers of wrap so mattress cant get dirty. So much cheaper than a normal bed store. Check it out first.

Tuft & Needle is too good to be true.I will admit they are very friendly, however, when it comes to providing correct information. They tell you what you want to hear instead of telling you what you need to hear.Not only did the in-store employees feed me misinformation, they did nothing to even try to make it right.I cam into the store ready to buy a mattress at full price. Had no clue they did financing and instead they talked me into doing financing because there is a 0% interest rate if you do 3 or 6 months.I get home to try it and upon approval of my 3 month financing at 0%. It turns out that was not at all the case. They determined that because they use a bunch of different factors to take into account whether they can finance you. That I wouldnt qualify for 0% interest financing.The employees in the store made no mention of this whatsoever! They gave me the impression that all you had to do was sign up online and youll have 0% APR financing.Not only that, but why I didnt qualify makes absolutely no sense. My credit score is 774 and I have over $7k in savings. I originally came into to buy the mattress at full price but then my time was wasted with hopes that I could just make monthly payments at no extra cost.When contacting Tuft & Needle they pushed the blame onto their financing partner Affirm. Easy way out of saying we did nothing wrong and cant do anything. After speaking to multiple different people and even a manager at support. They werent even willing to offer a discount for them misleading me and for their employees not being knowledgeable enough to warn people about this.If they just would have been honest from the get go I would already be sleeping on their mattress. Instead Ill be purchasing a better mattress from a better company with better customer service. Thank goodness their true colors showed before I got stuck with their mattress for 10 years. I bet warranties through these guys are even more atrocious.I would not trust Tuft & Needle! There is a reason why they advertise so hard.

My o my this place is amazing. Only 1 mattress to choose from, no one to pressure you on a super expensive mattress that has the word cloud, puff, comfort, numbers, rest, ect in the name. I have no idea what tuft and needle actually means, but my husband and I fell in love with this super great priced mattress and pad that was delivered the same day, no shipping fees might I add. The bed is so comfortable, cool and perfect! Great store location and staff. All very kind and respectful.

We went to a bunch of different mattress stores today, and not only was the Mint Mattress better than any other we tried, but the sales experience was so low pressure in comparison. They have two mattress models for you to try. They introduce you to the mattress and then leave you alone to let the mattress do the selling. Theres a person in the center of the room ready and happy to answer any questions you have.The prices are incomparable. And both the mens and womens restrooms not only had changing stations, they also provided wipes and pampers of different sizes. Im used to mens restrooms not even having a changing station. This was a pleasant and charming touch.Its just a showroom so youll have to keep in mind that there arent mattresses there to be delivered. I overheard a couple ordering a same-day expedited order, so they still have the option.

We were visiting from out of town and made a point to stop at this location. So glad we did!!! Inviting atmosphere and incredible customer service. We felt very welcome and both team members we spoke to were highly knowledgeable about their product. There was zero pressure to buy. We loved the layout to try both types of mattresses and can’t wait to purchase one!

My girlfriend and I love our new King Mint mattress! We got awesome service at the Scottsdale location from manager Karina Stoudenmier!! We recommend checking it out for yourself! Thanks for all the help Karina :)

Great customer service! I didnt have the feeling of being ripped off or stalked. The bed was super comfy and perfectly priced. I plan to return to buy some pillows and sheets soon.

Woke up this Sunday morning with plan to check out some new mattresses. I am so glad we went to Tuft and Needle in Scottsdale!What we got was expert, friendly, service from Karina and Andrew. The experience there was relaxed and low pressured. Am so thankful to them for spending the time with us and allowing us to just be there. No rushing. We ending up choosing their new hybrid model and can’t WAIT to get it home! Thank You!!!

The customer service is amazing! Same day free delivery. We unpacked and slept on the bed the same night. I was a little stiff the first night because it was so firm, but the second night is felt amazing. You must experience T&N, you will not regret your purchase.

My Wife and I went in to this store today and Karina took excellent care of us. Enthusiastic about the bed, but not overly. She had my wife and I lay down on one of the beds and we instantly fell in love with it. We ordered a king and its on the way! We cant wait! We highly recommend going to this store. No pressure, fun place to shop! Thanks Karina! Tell her daddy the hut sent you!

Quick and painless. I knew what I wanted right away walking in. I will never buy a cheap mattress. My sleep at night is to important to me. Especially with back issues after a car wreck.

After visiting their HQ location only to be told rather condescendingly by the security guard that they dont sell mattresses there, I then traveled to this location. Again, although they are listed as mattress stores dont be deceived, you cant get a mattress from them. They will go through the same ordering process on their computers and then you have to wait to have it shipped. So an entire night was wasted attempting to support a local company. Thanks for wasting my time.

Great spot to try out their mattress offerings. They currently only offer two styles of mattress, both of which are very comfy. Staff was very helpful and friendly, not pushing to try and make sales.

I have never been to a tuft and Needle Store and didnt know much about their product I went with my son as he was going to purchase a mattress when we went in we were greeted and we told them we didnt know anything they were extremely helpful with everything you get to lay on both of their mattresses to see how they feel they tell you to lay on it as you would when youre sleeping he ended up purchasing a mattress the only downfall is they do not have them at the stores you still have to receive them through the mail anxiously awaiting to see how he loves his new mattress

Karina is amazing!Looking for a much needed new mattress, I have been watching countless YouTube reviews and was looking for something comparable to TempurPedic or BeautyRest mattresses. I had NO idea they had a hybrid mattress and it’s perfect. I am a petite side sleeper and my boyfriend is a combo sleeper. We both loved it!I have been told you have to lay on the bed for 15 mins to truly get the feel and Karina was so accommodating and informational. I felt like she wasn’t selling me that I was just becoming informed. Do all the research you want online but once you really get to try out the mattress you’ll understand why I’m so excited about it.

Beautiful products. Bill was able to answer everything for us. Hope the company starts doing custom sizes, for our rv.

Great experience here trying out the beds. The staff was very friendly and informative, and it was a zero pressure environment. We will probably end up getting one!

This store and company overall are amazing. The price, quality, and customer service are leaps and bounds above any other mattress store we visited in the area. My girlfriend and I are about to move to Sacramento, and our mattress arrived a bit too soon before moving due to the fact that we purchased the mattress on the spot (just fyi, they recommend opening after 3-4 weeks, and we dont leave for 5-6 weeks as of today). The reps helped me organize a pickup and then kindly told me to reach out closer to our moving date and theyll send a new one right to us. I seriously cannot praise them enough. Thank you, Tuft & Needle!

The staff is great. But the mattress is by far the worst most miserable mattress i have ever got. Never have i ever had a bad mattress. 1# it hot hot hot #2 if your back never hurt expect it too. #3 it plain sucks.

Best mattress ever. Own 2 of them. Very good service and reasonably priced.

Nice no pressure store, you can lay down and try out the mattresses. Precise and to the point of there mechanise that they offer. Very helpful staff..

Nice setup. The workers are there to answer questions and not there to push the products on you. Pretty cool idea. Also, the beds are amazingly comfortable.

We got a mattress and a pillow. Both are super comfy. Awesome prices, and great staff.

Very nice & clean establishment, great presentation. The guy & gal there are very nice.

Nice people, they inform you of their product and their store is always clean.I love their beam bags so comphy and their mattress is just as comparable

The staff are very friendly and happy to answer any questions. There is no pressure whatsoever. They wont even sell you a mattress in the store. They are literally there just to be helpful and answer questions. We ordered one the same day.

Great service and the mattress are super comfortable. Recommend to visit the store before an online purchase.

Bought the king bed. Awesome!

Great experience. In & out (like last night) 😁

Nice show roomsales staff are not pushywe tried both style of mattressesthe information received helped us make a purchase

Quality products that they stand behind. Made in USA. Super nice, noncommissioned support staff. Recommended by Consumer Reports as best mattresses.

If you are thinking of getting one of the mattresses and can get to a location, GO. You can spend as log as you want on one of the 4 showroom beds with noone hovering over you or trying to pitch you on the product. If you have questions you can ask, if not you can get up and leave. When I asked questions the group was very thorough in answering and at no time tried to sell me.

Great employees, great products. Girl at the desk was extremely helpful and knowledgeable

The employees were amazing the place it self was welcoming and cozy. Definitely the best place to get a mattress.

Great prices free delivery no pressure buying I will go back

The sales person was awesome and very knowledgeable.

They were very knowledgeable and very polite. No pressure but they answered all my questions

Very friendly & knowledgeable sales staff.

My experience with T&N was effortless, and a joy.Thanks to T&N Im able to sleepOn a bed, at a price, that doesnt make me weep

Jeff was very knowledgeable of the Tuft and Needle and very helpful in our decision making. We will be buying.

Easiest purchase of my life. Sat and slumbered a bit. We went with the king .. the bed arrived approximately 3-5 days later. I sleep like a baby now and my back feels great enough to make one. The store gave a vibe of a frat hang out spot. The salespersons give their speil and leave you alone after entering. iPads are placed near each product to give a little more in depth info on the bed. I was a little hesitant before entering to purchase as all my life.. the beds I had were traditional. If you lay, I promise you will pay.. the minor cost for your little piece of heaven. 100 nights and no pressure. And they gave a 10% Mil discount!!!!!

Not sure I will actually buy a bed but the service was the exact right amount of helpful without being pushy at all.

Great customer service, super friendly staff, no pressure to buy. When you decide to buy its fast and easy.

Amazing store to display and let anyone check out the mattress. Friendly staff and extremely knowledgeable about their product.

Just laid down on my mattress to see what it was like and passed out in 5 minutes. Best mattress ever.

Awesome place to try the mattress before. Just got ours a week ago and cant live without it.

Very friendly staff and they are the most laid back mattress company i have ever been to. I will be buying a mattress from them when i am ready

The store was very clean. Sales people not pushy at all which is always a plus. Willing to tell you about their product. The only thing is that they only have 2 products. A comfortable matress and one slightly more stiffer but of better construction. Funny becaus win their marketing materials they state something like you dont need layers to make a better matress but the slightly firmer one has.....more layers. Anyway the experience was positive. In what we were looking for the softer of them 2 was like 475 and the firmer was double that. Now granted cheaper than most matress places but my daughter still could find the right firmness.

Incredible showroom. Great customer service!

There are few things in life that I shout from the rooftops about, but Tuft & Needle is one of them.I purchased a queen mattress from them in June 2017, after deciding very last minute that I was going to trash my old mattress when I packed up to move from Chandler to Tempe in the 120 degree heat. I had done very little research on the company, but I think I had seen some local T&N advertising on a billboard on my drive to work. Because I was in a time crunch to replace my mattress, I called the T&N 800-number to replace my mattress. You need to know - I never do this - I am the person who researches everything to death first. I was desperate, and I needed a mattress. What happened next was unexpected.I called and was connected immediately to a warm and pleasant representative. She spoke to me like a human being, not like a stuffy saleswoman. She did not rush any of my questions, and when she learned that I was moving to Tempe (near one of their brick and mortar stores), she offered to have the mattress delivered to my doorstep, THE SAME DAY, free of charge. Are you kidding me? No shipping charge, and I dont have to sleep on the floor tonight?The mattress arrived as promised, just after sunset. I gave the delivery man a tip for being kind enough to deliver it to my second story apartment door, and pulled the box inside, expecting a wrestling match between me and this mattress to ensue (my old mattress was 100% latex, and weighed near 100 pounds).Unboxing was easy, and my mattress was lifted onto my slatted platform bedframe within 5 minutes. It was fully expanded within 1 hour, with little to no odor. I had a question about the shape of the mattress, because I saw one corner wasnt coming into a full 90 degree angle as fast as the others, and I called T&N. To my surprise, a rep answered the call THAT NIGHT, and explained to me what I should expect.What I did not know, is that I had just purchased a product which contained charcoal in the top layer, which facilitated heat transport. The T&N mattress was going to keep me cool, as well as perfectly supported!I prefer a bed on the firm side, with some give, as I am a side/stomach sleeper. This mattress is the most comfortable one Ive owned for this purpose. I have had zero painful nights, and my only regret is that I didnt buy one earlier (I think they are a relatively new company, so I doubt I even could have found them in 2011). After 2 weeks sleeping on this mattress, I knew I would not be returning it under their 100-night guarantee policy.The only part of my experience with T&N that was less than perfect had to do with the pricing of their mattress. At the time I purchased from them, they had just increased their price by $150 for a queen. I found this out because the pamphlet insert that came with my bed had the old price listed. I wrote to the company with kudos for comfort and for service, and let them know that the only thing that took away from feeling 100% positive about my experience was seeing that I could have saved that money had I only made my purchase 3 weeks earlier. Though they were unable to refund me the price difference, I was 100% satisfied with the quick response I received from T&N.You will not find better comfort, or better customer service when buying a mattress. I am planning a move across country and will be selling everything to facilitate an easy transit. I will be repurchasing a T&N mattress when I get to the east coast.Thank you T&N for being one of my favorite top 5 companies of all time!

2 options. Love it or hate it. Wasnt for us. Staff was really friendly.

No pressure mattress sales. Come in take a nap, no one will bother you. If you have questions or when you decide you want to buy just ask a sales person for assistance. Weve had our T&N mattress for 2 years now and couldnt be happier.

No pressure sales environment to test the T & N mattress. Be advised they do not have any mattresses on hand at the store (5/13/2017). You must order the mattresses online.

Very helpful and an overall great experience!

Excellent service and a great showroom space as well.

Only one pillow-I need more options. Very nice staff though.

Show room was very modern but very comfortable and informal. The consultants were very helpful and honest. I really appreciate that the company will donate the matress to a charity local to me if I choose not to keep it in the first 100 days. This Eli.inated my reservations with trying the matress and then having the hassel of returning it to the company. Making the trip to the showroom has made a huge difference to me. I have not ordered yet but I am much closer after my visit.

Nice place and nice sales reps.

Nice,clean and people know their stuff on mattresses! 😎

We love our mattress!

Love their mattress, beats Serta by along shot

Customer service was amazing and made shopping easy.

I just recently bought a tuft & needle mattress. Best thing to ever happen to me pretty much :p

Ordered the new mint mattress. Great staff and no pressure.

Very helpful. Thanks

Ez in, ez out. No pressure sales. Friendly staff.