Terrible costumer service. They don’t have phones. They treated me like I was supposed to understand why they fulfilled my online order when it actually isn’t have stock?! Drove 20 min to hear oops! Lol

George and Ali did a stellar job getting me re setup after losing my phone. They both have great personalities and made the process enjoyable, I should have gone straight there instead of being on hold with customer service for almost an hour, as I did not have access to report my lost phone online.... I literally walked in and was out in about half hour with a better phone and service package then what I had before.

Great customer service. I arrived emotional from frustration due to my phone not working and being lost in a new area. Props to Ali for being professional and handling an emotional client well, I left with a working phone and he also told me what steps I could take to lower my monthly payment. Exceeded expectations.

Christian and George were awesome and Ali gave us a great deal. Overall best experience I have had getting a new phone plan! Thanks guys!

Christian did amazing & was very helpful! I will definitely be returning to the seal beach location!

Best service I’ve ever had!! Sylvia and Christian were so helpful, knowledgeable and kind. I’ll definitely be sending my friends to this location!!

We just bough new Samsung Galaxy s 21 here, the staff is friendly and nice, they have helped me set up phone & prepare paper work in shor time. I recommend everyone should come here to shop for new phone 🙂🙂🙂

This is the best location I went to so far. I live next to other verizon stores and I dont go there because their customer service is not as good as their service here. Thank you selvia for helping me get a new phone. Ill tell my friends about this location.

Our verizon rep selvia was very knowledgeable, answered all our questions, showed us how to do other options available to us that had not been told to us previously. Very courteous and patient as well, resulting in a very pleasant experience. Thank you selvia.

Very nice customer service, Sylvia helped me out with everything and tried to get me the best deals possible. Best Verizon I’ve been to so far.

Sylvia is very helpful she was so great I will definitely be back to this location. Best experience so far!

Selvia helped us out greatly getting the family new phones! Very friendly and knowledgeable staff all around made going to Verizon so much easier.

Excellent! Frendily. Knowledgable people. Solved my problems right away. Thanks to Selvia.

Staff was very friendly and helpful. Professional and knowledgeable. Great management. Definitely recommend!

Great customer service!!! Chanel really took care of the family, we been looking for phones for the past month since their old location but we located the new location. She was able to go out of her way to get the phone we wanted.

Customer service was quick and they were very nkce.

Christian G was the employee that I was lucky enough to run into on the day that I walked into the seal Beach Verizon store he was extremely friendly super knowledgeable went above and beyond five stars for Christian

Chanel was great! Apparently this is a new store that moved from up the street; we were happy to find this one, as our normal store in Anaheim had closed down. This will be our new regular service center, thanks again!

Robinson was absolutely fantastic! Never did he try to sell me on anything. He listened to my problem and actually helped me solve my problem, without trying to sell me unnecessary products. He was polite and professional and I highly recommend him.

Today I went in for a phone upgrade. customer service from Christian was excellent. he was extremely helpful. I had a great experience.

Great experience with Chris and AliGreat customer service

Scott T and Selvia helped us so much,they answered every question we had!!

Robinson was my salesperson and he was very knowledgeable and proficient. I was given a great price on my LG70 phone. Would go to the Seal Beach store again.

Don’t buy anything here - they are considered a 3rd party and won’t stand behind their products when they break after the first week. Sold me 2 devices (Jetpack Ellipsis) & they wanted to charge me a “restocking fee” ...uh... there’s nothing to restock. It’s trash. The company is trash. Verizon is just as responsible for having 3rd party trash vendors.

Robinson understood my needs which were to get more data and take advantage of the unlimited data plan, and also a reduced rate for 55+ customers!

Robinson was very productive and they were very friendly and helpful there. We received great advice and tips for our plan and phones as well.

Best experience I’ve ever had purchasing a new phone. Amazing customer service!

Slowly, my iPhone 7 was dying. Went in to chat with Jacob, walked out in less than an hour with a new 12! Super quick. Super efficient. Super friendly. Super Happy!

This store was great and everyone was so pleasant and helpful! Maria was great she helped me so much! She had great customer service and I would go back to this store in a heartbeat!

Maria was very pleasant and professional both on the phone and in person. Maintained good Covid 19 protocols onsite and quickly got me checked out with the correct SIM card for my new iPad. Nice work.

Jacob at the Seal Beach Verizon store is extremely helpful and very patient. He answers all your questions and never made me feel rushed or stupid as I’m not tech savvy. He is a great employee and Verizon is lucky to have him. I will never go to another Verizon store and hope I have the pleasure of having Jacob help me.

Chanel was very easy to work with and knowledgeable. I would recommend her and this location to anyone.

She was awesome nice polite very good at explaining what she was doing and if I had any questions couldn’t have asked for a better person to take care of my phone needs

Chanel at the seal Beach Verizon store was fantastic! I was very frustrated because I had broken my old phone, and she made the process painless and easy. She went over all the ins and outs of my new phone and took the time to really help me. A+

Robinson was very helpful and we were in and out with a new phone in less than an hour.

The entire staff have been very helpful, friendly and knowledgeable. Channel and Maria are the best employees 😘👌🏽👏👻

Chanel was extremely helpful and kind. Best experience I have had buying a phone. Thank you.

Maria I was very patient and very honest without trying to be a pushy sales person I feel that I got a super deal and primarily because of her intuitiveness kindness and convincing great attitude

I needed to activate an old hotspot. I was given multiple options based on how I would use the device and my previous data usage. Prompt and courteous service!

I highly recommend, this location. This is my go to store and the staff is extremely helpful. The manager Fabian and sales associate Leela were very helpful in getting my new device and new tablet. I highly recommend this location!

Got right to the mattet anf had me out the door in no time

Maria and Jacob were amazing. They answered all of our questions and gave us their full attention. They were up front about prices and helped us find everything we needed.

Fast, friendly, and knowledgeable. I certainly recommend their services.

Bought a new phone online. Needed help activating and transferring data. Very helpful. Very knowledgeable.

The guys were a great help friendly and saved us some money at the same time!

Great quick service. Bought phone and got great deal.

Just upgraded to Samsung S20+. Staff at Verizon located in Shops at Rossmoor could not have been more friendly, patient and helpful.

Alma was attentive, informative and patient while assisting me with upgrading my phone. I appreciated her excellent customer service. Thank you Alma. Adrian, was also helpful when I went to a different location to pick up my phone as they did not have it in stock at SB location.

Joseph gave us excellent customer service, while answering all of our questions and efficiently taking care of what we needed. He helped me pick a phone that would best fit my needs, and found ways to help me use my plan effectively. He was great, and he ❤️s dogs!

My wife and I came in to assist my elderly mother. We were having multiple issues with billing. Mother didnt know PIN, passwords or anything else for that matter lol Leela helped us and was amazing!!! Friendly, patient and clear. Saved us money on unnecessary services. Would have given more stars if we could!

Had a great experience at this Verizon store. I was able to get a new line for my family and I. Anthony G. was extremely helpful and answered all my questions. He was very professional and went above and beyond to make my visit a pleasant one! Will definitely come back in the future.

Leela and Fabian were awesome. They had patience with me and answered my many questions. They also had great knowledge of both products and plans. Both were extremely courteous and friendly.

Great, professional service from Robinson. Many thanks!

Robinson was awesome. Friendly, professional and very helpful.

There was no wait when we went into the store around 5 pm on Saturday. Maria was friendly and helpful.

We had the best experience at this location. Leila provided us with great Customer Service. I will definitely go back.Thank you for all your help👍

Great place they helped me switch from a flip phone to an Smart Phone. The are very patient and helpful anytime I have issues they listen and walk me through the solutions. They have a great attitude I have bought alot of accessories from them they do not sell me things I do not need and are always there to walk me through it. I will by my next phone from them.

I was very impressed with the time and patience of all the employees here. They explained everything to me very clear and took the time to find the best plan for my family. I have told several people to go here!

Today I faced a difficult task of purchasing a new phone. Fortunately Fabian at the seal beach store made a difficult process the easiest. He was thoughtful, experienced, made me feel comfortable and was a pleasure to be around. I highly recommend that he receive credit for his expertise. Thank you Fabian!

Leila was incredibly knowledgable, helpful, patient, and caring. She went the extra mile to make sure I understood everything and made great recommendations that I appreciated very much. Such a great experience at this store!

Its not exactly a In and Out Burger stop. Make sure you have plenty of time on your hands if you happen to drop by this place. Its a very slow paced place and when they went to process the order, the order wouldnt go through and it took a while, and when i asked why it is so slow, they said there is an airstrip close by and it affects there system sometimes. And be prepared for the new plan and upgrade sales pitch. Other than that, they have a nice selection of phones and accessories to meet your needs.

Joseph and his team were so amazing 😉Polite and friendly, helped to individualize my plan as best possible and spent the time to explain all the different options and everything else!!Manager Fabio and Anthony also amazing 😉

My I Phone 6 shut down and wouldnt power back up despite being well charged. I was in the area of a store and walked in 15 minutes before closing hoping they had a “Magic Bullet” to get it going again. Uziel stayed almost an hour past closing helping me out. We couldn’t get the phone working and decided on a new phone. I’m not a super techie and settled on a I Phone 8; he didn’t try to up sell me and yyexwhome process was smooth and efficient. A little over an hour after w as liking in I was back on the road with a much improved and newer phone with a lot more memory. Thanks for the great service !!

Customer service was excellent, it could not have gone any smoother.

Excellent rep and service. Mgr and other employees r also excellent. Good experience and Alma went beyond to satisfy what I needed done.

Jazmin was very helpful to me, she was able to recover all of my contacts and pictures from my broken phone and get my new one setup. She was very knowledgeable and professional and helped me to understand the usage of my phone better.Thank you Jazmin!

Tyrone was amazing! He was exceptionally patient and helpful in explaining everything and setting up our devices. I would definitely come back to this Verizon store for this reason.

Uziel was great! Very patient, calm, and thorough in explaining everything to this tech challenged grandmother. He did not push me to buy something I didn’t need. Highly recommend Victra!

Fabian was “Fab”ulous. Patient, well-informed, courteous and very pleasant to work with, his care for my satisfaction was obvious. I do not hesitated in recommending this shop!

My girlfriend and i recently visited this store since she needed to purchase a new business phone.fabian and leela did a phenomenal job with their customer service in helping her lock in the best possible deal for her new phone and promotional tablet.

Fabian was awesome. He saved me money on a new plan. He was knowledgeable, friendly, courteous and extremely personable. A great store manager

Joseph was helpful and pleasure to do business with. He got me in and out in minutes and made the entire process easy and efficient.

I experience great customer service today. Alma had a great attitude and addressed every question I had with a high level of professionalism. I would refer my friends and colleagues to Verizon store to work with Alma.

To whom it may concern, it has been a delight dealing with alma and Fabian in your seal beach store. They were great cooperation, and communication skills. I had a horrific experience at your corporate location on bellflower and it was refreshing to meet these two. Thank you.Jeff Severson .

My Verizon bill is over $300.00 per month. Ive been a customer for over 15 years. Feel like I was deceived in many of my latest transactions. Turns out early termination fees apply to everything I have. Things I was led to believe were free (Jetpack, Hum, Tablet, upgrades) were all, at some point, added to my bill. Along with the threat of early termination fees, I find Im directly behind the financial 8 ball. I wouldnt do business with this store again if they were the only store that sold phones. The same goes for Verizon. My advice is to find the cheapest phone and pay for it outright, knowing ahead of time how much the monthly charge is for phone service. Either that or take a lawyer with you before you sign anything. Couldnt be more disappointed. Shame on people who prey on the trusting. ( You could probably substitute stupid for trusting in my case).

Fabian was very helpful. He added levity to the lengthy experience of porting my number to Verizon, which helped the time go by quicker.

Chanel was amazing!!... SO NICE!!

Sadly, this was the worst experience I’ve ever had at a Verizon store. When I stopped by for an upgrade it took a staff of three including the manager LITERALLY 7 hours to figure out how to back up my phone. In the end they were unable to download my back up due to the IOS version.When I decided to switch my phone back to a more compatible version it had to be ordered because they didn’t have the older version (8plus) in stock . The manager verified with me he would be ordering me a new phone, took my order and never called.I would encourage this pseudo Verizon store to better train their employees. There is a lack of understanding and an obvious streak of pure ignorance in that staff has no idea what they are doing.I’d recommend going to an actual version store to avoid any hassle!! Lesson learned.

FABIAN AND UZIEL are spectacular. They are kind, patient, thorough, and were able to make things simple for me. I appreciate them so much.

Sketchy! Needed to replace a dying phone, and was sold on a plan that would cost the same as my old plan but add a Verizon Hum unit. I had questions, and came back to the store because I really didnt care for this unit. Was told that the initial salesperson knew the deal and it would be best to deal with them. Sketchy when the guy there asked me for my account PIN on my way out! I came back a second time, after calling/chatting with Verizon on two separate occasions to see why that is--neither chat help nor a live voice could tell me any reason why I needed to talk to the initial salesperson. i returned yet another time and I returned my Hum (was refunded 80 cents after a restocking fee that is 80 cents short of the price of the unit!). I then realized that I might have been charged a set-up fee for that Hum, and not been refunded. (It is the case). However, on the third visit, Eric (?) said that he could refuse service to anyone and didnt want to deal with me. Whether or not I am entitled to a refund on the set up wasnt discussed--because he didnt want to deal with me. Dodgy place!

They were very helpful though the store was also very busy at the time. My suggestion is research what you are looking for before going in. While the staff are nice it is also their job to sell the product or programs their employer is pushing. If you educate yourself first then they can best help you get what you want.

Anthony was super patient with all my questions and very knowledgeable. Highly recommend!

Only waited about 3 minutes. The young man that helped me was very nice and smelled good too! Very happy with the experience.

Came in today to just upgrade my data. As expected there was a wait but Nick did his best to assist me and about 4 other customers and helping one in front of him as well while his coworker was a jerk the entire time ignored us and flirted his way to sale. I give nick props for his customer service. I’d give 5 stars but the store needs to promote Nick and dump the other guy working 4/4/19.

Jazmin was very helpful made the whole experience of acquiring a new phone delightful . on the scale 1-10 jazmin was 15+.

Matt is the best. Knowledgeable, nice, and easy to work with. So happy with my new phone thanks to all the added help he give me in using it.

I came into this store a few weeks ago to upgrade my phone, they were able to get me a new phone with all my information from my old phone transferred super quickly. They also were very informative on other phones I was looking into and helped me make a decision that was best for me! Will come again for my next upgrade!

Uziel is kind and extremely knowledgeable. He takes his time to ensure that you are getting the best of all that’s available.

Chanel was absolutely great!

Amazing service, went in with some problems with my account and walked out with everything solved! Their manager Pricila was super nice and helpful. I really appreciate when someone is sincere with their service. She explained to me exactly what i needed and what solutions were best for me. I couldnt be more happy thank you.

I am very pleased with the new phone and service I received at my local store and would recommend it to anyone else. Thanks so much for your help.

Very helpful explaining the variety of the new iPhones, and very helpful getting us the best promos!

Uziel is the man, Im on vacation and my phone didnt wanna charge anymore. He set me up with a new S9 Plus, which is awesome. Couple days later my old micro SD failed I went in and he replaced it when he didnt have to. Thank you Verizon, great staff members 😎😎😎

Joe took really good care of us, he set up an appointment, was fully prepared and walked us through the entire process. Id recommend the store in Rossmoir to anyone looking for assistance with wireless capability.

Super friendly and knowledgeable staff. Custom fit deal that really suits my needs and BIG thanks to the manager Misha for the discount on my accessories and tablet! Will definitely be coming back when I need anything Verizon!

I purchased a 6 foot extension charge cord at this store 2 months ago but it already stopped working girl no reason. Im using my older shorter one again to charge my cell. The store wont exchange it, I would have to purchase it again and it was expensive. It wont be from them thats for sure. They sell you lousy quality items and then they dont stand by them. I just purchased one in Amazon for a fraction of what I paid at this store.

As another customer mentioned this is NOT a Verizon Corporate store. I have had nothing but trouble undoing what they have done on our account in regard to an upgrade. The corporate store in Lakewood as well as the VZW reps on the phone in billing cannot believe the mess that they caused to our account.I too felt as if I was dealing with a sleazy sales rep when dealing with the manager.What an truly awful experience.Unfortunately so many elderly people go to this store that are from the neighborhood. I fear many of them would have no idea what they are being swindled into.Protect yourself and only use Verizon Corp. stores. You can identify a corporate store because it will only say VERIZON on the building. Anything saying Verizon Wireless IS NOT a corporate store.Beware!

Excellent service.

Jazmin was terrific and very knowledgeable to transfer our family’s account very quickly

Jazmin was very welcoming and knowledgeable and helped me trade in my phone and get a new iPhone