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Pandora Jewelry
1645 Parkway STE 310, Sevierville, TN 37862, United States
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Pandora Jewelry
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Je
Review №1

Pandora jewelry is beautiful! The ring I purchased Ive looked at for awhile now online and honestly, I probably would’ve had a better experience purchasing it online. There were two clerks, a younger girl and an older lady. We’re on vacation here so we didn’t realize what time the store closed. (They closed at 7) When we left the store it was 7:01. The older lady was not friendly, she acted irritated that we were there. I told her I didn’t know what size ring I’d need since I wouldn’t be wearing it on either ring finger. She just handed me the ring I pointed at, didn’t tell me what size it was. All she was concerned about was closing the store and going home. You work retail. Customers come first. I wish I would’ve went to a different location and given someone else my business.

Ki
Review №2

Very rude customer service first and last time I will be going. The staff talked to me like I was stupid and had a very poor attitude. Zachary that is. I had to take apart my own bracelet and reassemble it also. All I had to do was an exchange and he spoke to me like I was dumb when I very much so knew what I was talking about considering I work for Pandora. He didn’t know this though. When you’re trying to sell higher end jewelry you should have good customer service not have a bad attitude.

Ga
Review №3

I love me some Pandora! Found a replacement for my lost discontinued Mary Poppins bead I was happy with that alone but My Senior Cheerleader got to engrave her own Dogtag style Charm right in the store Super Cool Experience for her & We got them to match!

Ba
Review №4

Sales associates were kind and friendly. They were busy but very friendly and willing too help each customer

Ju
Review №5

Oh so many things to temp you

Ro
Review №6

Always pleasant to shop here. Everyone is so nice and helpful.

Je
Review №7

First time in Pandora, very friendly sales staff. Very helpful.

An
Review №8

Manager was very patient and helpful

Sh
Review №9

Walked into the store and was completely ignored. There was one other customer in the store and two clerks. This is by far the worst Pandora I have ever been in.

Ma
Review №10

Love the sold out and discontinued stock this store carries

Na
Review №11

I came here twice, yesterday and today, and both times the store was close. The website says it’s closes at 8 spoke to the lady via phone that said they were closed and the hours listed on the sign were from holiday hours. I got there today at 4:58 and there’s a sign on the door that says they close at 5!!!! This is horrible. You’re at an outlet during holiday hours and you close at 5 pm.

bo
Review №12

Very helpful employees

St
Review №13

Fast friendly service

Je
Review №14

Very helpful people.

De
Review №15

Nice sales associates very clean organized store with large selection.

Ke
Review №16

The lady who originally helped me was very kind. She was new. 3 days after having the clips one fell off and I was not able to locate it. On vacation there’s no telling where it went. I went in to see about buying a new one or seeing what their policy was and the manager was ruthless. She had no compassion what so ever and told me to file it under my home owners insurance. I’m on vacation, and in order to do that I would have had to of had it appraised and she shrugged her shoulders and said sorry bout it. I spent $300 in their store and regret every dollar of it if this is how Pandora treats their customers. I would have bought another one had her attitude not of been so dang rude.

Em
Review №17

Least friendly salesperson Ive ever encountered. Ill spend my money elsewhere.

De
Review №18

I would give 10 stars if I could. I am in love with this store. The lady who waited on us was amazing.

Ni
Review №19

Jerykah, was so amazing !!We came to see her two days in a row !!Very patient and helpful with my teen !!Thank you so much for covid- safety and friendly service !!

St
Review №20

The associates was very helpful finding new charms and spacers for my moms bracelet. She also cleaned it and rearranged the charms. Very nice staff and so helpful to their customers.

Oh
Review №21

Very courteous staff.

Ke
Review №22

My wife finally got her Pandora bracelet! And several charms!

Ta
Review №23

Great service and very knowledgeable on their jewelry.

Tr
Review №24

I will not return to this store.This is the second time that I was treated rudely by the staff.I have spend hundreds of dollars in this store.What is awful is the lead manager named Roxy.She is to set the example for her associates.i was in before Xmas and was treated awfully.The only nice associate is Savannah. I work Im guest service and Roxy needs to take a few classes on proper work behavior.Unless she is fired I will not return to buy anything at that location.Your entire staff needs to learn to loose their better then everyone else attitudes!!

Je
Review №25

I go to get charms for my necklace. They had a great selection to choose from. I was happy to see Christmas charms 2 months before December. Great store to go for charms. I didnt look at anything else but there was a lot of other merchandise there as well.

De
Review №26

Nice store.

An
Review №27

Great service!

Ca
Review №28

This is the worst place to shop for Pandora. Go ANYWHERE else. I had to exchange something. An exact exchange that should have been less than 5 minutes. And yet there were 3 personnel standing around and I was on a waitlist for 30 minutes. Absolutely ridiculous. Stay far far away. Very rude customer service and I will never return to this Pandora again. With someone who has dozens of charms and earrings I am extremely disappointed.

Jo
Review №29

Pam was very rude stole my money

MA
Review №30

Horrible customer service. The girls don’t seem eager to want to help you let alone make a sale. They don’t even greet you when you enter the store. Will never shop at this location. Horrible customer service. I walked out because they had three girls in the back including the store manager whom didn’t even come out to help when the store had about five customers waiting for someone to help. The one girl finished a transaction with a customer and went into to the back to gossip about the male customer she helped who was flirting with her. Meanwhile all the customers were left alone waiting for someone to help. I was annoyed with the lack of customer service I walked out. Very unprofessional especially for the holiday season everyone should have been on the floor helping customers. By reading reviews looks like this is typical for this location and their standard way of conducting business. Save yourself the headache and shop elsewhere.

Am
Review №31

Very nice and very professional. I went to pick out my Christmas present and the lady was happy to write it down so that my husband could go buy it for me!

Rh
Review №32

Great selection of charms, and other jewelry including earrings . Good customer service. Moderate prices. Great gift ideas.

TK
Review №33

My salesperson was very helpful in finding me what I was looking for in the proper size. She was informative and very cordial. Thank you for a wonderful shopping experience.

Ca
Review №34

Visited here from the UK last summer, bought two bracelets. Received a cool reception from the staff, found them unfriendly and noticed that they were staring at me as I spoke (perhaps it was my accent?). Wished I hadnt spent my money here. I found two wonderful ladies selling Smoky Mountain Pandora Charms in Outback Leather in Pigeon Forge and they were so warm, polite and friendly that it was a delight to purchase from them. I would not return to Pandora at Tanger Outlets, as the female staff made me feel uncomfortable.

An
Review №35

My daughter loved it here. She got some really awesome deals!

Sh
Review №36

Every one has always been very nice & I had excellent customer service the other evening. Chole and all the girls were very kind to help entertain my toddler so I could shop & look. I know they are very busy this time of year, but they did a wonderful job helping me.

Sh
Review №37

Out of everything for mothers day

Ba
Review №38

Wonderful staff. Always patient while trying to make that perfect selection!!

Mi
Review №39

Good store but waited an hour to get in the store

Je
Review №40

Great shopping experience. Love the variety!

Ta
Review №41

I love love love Pandora

Ka
Review №42

Walked out! As a person who shops at Pandora a few times a month and always when I am on vacation I will never come back here. Waited for 10 minutes as they were waiting on other customers. When it was my turn the associate literally took the person who just walked in the door. I Spent my money on a new bracelet and charms at the pandora retailer at the Island. They are very nice there.

De
Review №43

Everything Pandora at affordable prices. Friendly and helpful staff.

Ta
Review №44

Waited for 20 mins, than once in, the salesperson walked away and started helping someone else

Vi
Review №45

The store hours seem to arbitrary. Im standing here outside this store at 9:30 looking at the workers through locked doors even though their hours are published as 9:00 to 8:00 on the website the hours on the store front are from 10:00 to 8:00. I was able to talk to one of the workers at 9:35 and was told theyve changed to winter hours. Thus three stars not one or two.

Ba
Review №46

Very very helpful.

TB
Review №47

Will not be back due to the lack of customer service. Not once did someone greet me the two times I come in here. The first I bought a pair of earrings but ended up going over to the Mall in Knoxville where it was much better service. Came and returned the earrings bought previously and it took them over 15 minutes to even sign me in. There should be someone to check and greet people in that can also answer the phone. This is ridiculous! That’s not customer service. It’s busy people. You should know better!!!!

Da
Review №48

Nice people but they dont have enough help customers

Ed
Review №49

Great place for a man with deep pockets lol. Or a gal with extravagant taste.

Re
Review №50

Great deals at this store! ❤️ 💞 💖

Sc
Review №51

Whoever invented this stuff is a genius. But a bracelet and add a charm for every occasion forever.

Mi
Review №52

Best place to shop

Da
Review №53

After purchasing a ring for a special occasion I picked out the wrong size Upon returning to the store to exchange it for the correct size the lady who waited on me was impatient and unkind when she told me that there was no returns or exchanges. Immediately after hearing this, I asked her how come I was not informed of this upon purchasing the ring in the first place and she told me everyone knew that Pandora did not do exchanges or returns rudely and dismissed herself to other customers waiting at the cashier stand needless to say I will not be back for any future purchases and I will advise friends and family alike.

Me
Review №54

My favorite place at Tanger. How could it not have 5 stars. Best prices by far. Pandora lover forever.

an
Review №55

Horrible customer service. Every store within the outlet would acknowledge us, but the two women blatantly even refused to say hello. I am only left to assume its because were African American and not from the US

Ge
Review №56

Have great prices on their jewelry

Ja
Review №57

I have never been to a Pandoras before. The shop was very busy, so there was a long wait. The sales girl at first was Very uncaring and uninterested it seems like. However she did warm up after a while and we did enjoy our purchases that we bought there.

Ha
Review №58

Tried to return a ring, said I shouldn’t be able to return because it’s a “retired ring” when I was not informed about that when I bought it. Then I forgot my card so I asked for cash back and they said they’re not allowed..? I’ve had experience in retail and if a customer asked for cash back I would go through with it... it’s the customers money now I have to waste some more gas yay!! :| stop acting stuck up too

ma
Review №59

Was never acknowledged while i was in the store. 3 associates all had customers when i walked in. I mingled for a good 10 minutes while i waited for my turn and not one employee said hello or we will be with you shortly...absolutely didnt say one word so at that point i was a lil annoyed and just left.

Ca
Review №60

Love this store.

Ma
Review №61

I love my ring very nice people

Sa
Review №62

Prices were FABULOUS!!! The sales associates were very pleasant and helpful. An exciting find!!!!

st
Review №63

Excellent customer service. They went above and beyond.

Na
Review №64

The service was the BEST !!

Te
Review №65

The ladies were super friendly and helpful! Love Pandora!

Ma
Review №66

I really like shopping at this store. I bought several closeout beads.

Ne
Review №67

The women in this store are rude. I walked in they didnt say hi or acknowledge me. I walked around the whole store 4 or 5 times looking at stuff. They didnt even ask if I needed help. They didnt say one word to me. I guess Ill just spend my money else where.

Mi
Review №68

Selection was excellent but despite us trying multiple times to purchase something, we were passed up for other customers.

Ta
Review №69

I love Pandora! Great prices.

Ch
Review №70

The ladies in there were very rude to say. I was hoping I could find a few Christmas gifts but I guess they really didnt want me to spend my cash

An
Review №71

Loved my girls and my visit

Re
Review №72

The sales assistant was nasty and she was lucky the kids were with us bc I would have told her what was on my mind. She treated me like I didnt have a right to be in the store.

St
Review №73

Wife liked this place.

Ja
Review №74

Found a great charm for the wife

Ed
Review №75

I love the charms.

Mi
Review №76

I didnt my daughter does.

Ho
Review №77

If your black dont go here the lady welcomed everyone that came.m.the.door and.told their special and kept walkin around and askin if.they meed help...we was never once welcomed or asked if we need anything...very rude wont be back here.

De
Review №78

Dangerous place for me to go to. Love it!!!!

Ma
Review №79

Lots to look at no new things from this year

KC
Review №80

Love this place! Love the jewelry!

ka
Review №81

Yes love this place!

Kr
Review №82

Andrea was rude and very unprofessional acted as if she was to busy to wait on us

Do
Review №83

Very personable staff

Ka
Review №84

Love My Pandora

jo
Review №85

Horrible customer service. Five workers and nobody greets you when you go in. We waited fifteen minutes without anybody even looking up at us. We will never go back.

Li
Review №86

Absolutely awesome

Da
Review №87

Not enough staff. Plan for a long wait.

Sa
Review №88

Great deals

Al
Review №89

Horrible lines just to look.

Ma
Review №90

A joke

Ta
Review №91

Great service

Ch
Review №92

Reasonable prices

E
Review №93

Friendly staff

Aa
Review №94

Huge selection

De
Review №95

Overpriced

Gu
Review №96

There are no new things

Na
Review №97

I love everything about Pandora

An
Review №98

My favorite store ... 💞

Information
7 Photos
98 Comments
4 Rating
  • Address:1645 Parkway STE 310, Sevierville, TN 37862, United States
  • Site:https://stores.pandora.net/en-us/tn/sevierville/pandora-jewelry-useeaf6996.html?utm_source=google&utm_medium=listing&utm_content=useeaf6996&utm_campaign=TN&utm_keyword=Sevierville
  • Phone:+1 865-453-2880
Categories
  • Gift shop
  • Boutique
  • Fashion accessories store
  • Jewelry store
  • Jeweler
  • Jewelry designer
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:11AM–7PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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