Called to check if a screw size was in stock. Kept getting told maybe. The drive is pretty far so I wanted to be sure, but got hung up on and now the phone line is busy.Go anywhere else if you can, just get sunglasses from the nearby Oakley store and get repairs from the Rayban site instead.
The manager was very pleasant to deal with, I showed up at 6pm on a Thursday which is closing time during COVID hours for the sunglass hut and he still let me in and helped guide me in my purchase of a pair of RayBan wayfarer, even though it was closing time, he did not rush me one bit and I was impressed with the level of professionalism that this manager carried. I never post reviews but the level of courtesy I was shown deserves to be recognized in some way shape or form. Thank you sir for your kindness, I had a very bad week and you restored my faith in humanity by proving that real customer service does still exist in some places, I will definitely be a repeat customer to this branch as long as you are still the manager!!!
Great friendly and helpful gentleman and lady that helped my daughter and I both purchase sunglasses
I was planning on buying my three boys and me some sunglasses today. Of course the capacity is limited to only two customers. I was with my 13 year old and twin eight year old boys. As I entered the store, I was met with a limit of two people as soon as I entered. Not a good morning, day or hello. Well you lost some good business because of your lack of customer service.
AMAZING experience. Toya was super helpful and just absolutely amazing. Went in for one pair left with 3 pair. Will be back for sure!!!!
Never so mortified in my entire life absolutely horrendous service I’ve never been so disappointed in a store ever, I was very mistreated by a woman she so I asked for her name and managers number and she wouldn’t give me either threatened to call security and told me I was poor for trying to return sunglasses so I emailed sunglass hut because I was enraged never even a apology letter or email no response very poorly ran business will never recommend to anyone go somewhere else !
This store has changed DRAMATICALLY since the new lady is over this place. Thank you, Jerri! I could not think of any more ways she could be MORE helpful. I wish I could give this place more stars! Best sunglass hut in east TN. Amber was very helpful as well. Thanks for honoring our coupons too!
Small store, in a little mall. Prices so good it will make you fall.
Excellent customer service. They helped me find the perfect pair and their 90 day coverage made it an easy choice.
Little selection. High prices. Staff was knowledgeable.
Extremely bad service...
The gentleman working at this store was very nice and knowledgable about every brand. Thanks C.J.
I called to ask if they sell any glasses that would be safe for viewing the upcoming solar eclipse. The girl on the phone tells me that all of their high end sunglasses would be safe, and proceeds to list them. Oakley, Ray Ban, Maui Jim ect. Being sceptical, and seeing how I had just googled this question in reference specifically to the Maui Jims that I had previously purchased from them I ask her if this was true because...internet. She says, absolutely. Can you confirm again? No doubt. Fast forward to the end of my phone conversations with the customer service reps. of the manufacturers of these glasses.All of them said that these glasses are NOT safe for solar viewing. Unacceptable Sunglass Hut! I understand that there is a bit of a frenzy to find ISO or CE certified glasses as most places online and in store are sold out, but proft is never a sufficient reason to be this reckless and irresponsible with public saftey. I intended to purchase for my 2 year old and had informed her of this. Not ok Sunglass Hut.
To be an outlet store it was very pricey. Academy Sports has better prices
Staff was very helpfull..
So many sunglasses stores. Surely you can find a pair, even if you werent looking.
Straight trash service
Nice friendly staff
Very friendly and helpful
Very helpful
Overpriced
Attentive staff. Store that strictly comply with covid security measures