I purchased a brand new stove from Sears online and picked it up at the Mansfield Rd store on 11/21. The electric panel on top and oven stopped working. I call the store because I want to bring it back and they refused to accept it. I was given a 800 number that transferred me five different times and did not speak clear english. I call back to the store and ask them again to help me and I was told by the assistant manager that it is the owners policy not to take the online orders back after 30 days.. the return policy online states that it is 45 days. She said that they do not make money off the online orders and the owner will not allow her to help with them. I asked to speak to the owner and the manager told me that he NEVER comes in to the store and that there is absolutely no way that she can put me in contact with him. It is a shame to see what an iconic brand like Sears has become. I completely understand why the company is bankrupt and going out of business because they no longer care about the customer. I have purchased thousands of dollars of appliances from sears over the last several years for various projects and this will be my last order.

Great store. Great locations. Great employees. So happy I stopped in just to look. I ended up buying a few things and am very happy with my purchase. Will definitely be back.

Just go to Lowes or home depot where they offer REAL financing options. This place finances through a terrible lease option where you will indefinitely pay 1/6 of their purchase price every month unless you actively call in to buy out your item, and they do not make that clear. After 3 months, your payment is no loger going toward the items price. I ended up paying literally an extra $200. To add insult to injury, the ice maker broke after 1 tub of ice. On the warmest setting it freezes the top shelf.

They unfortunately didnt have what I needed and I didnt want wait for them to order it so they took their time and called the hometown store in Many and they had it in stock. I am very grateful that they went out of their way to find it for me. This store is highly recommended!

The guy that helped us out was Jacob. He was so friendly and helpful. Gave advice about what products worked best without making us feel like he was upselling. Planned on getting one thing and came out with 4 appliances. He was patient and didnt rush us. Would definitely shop here again.

Got a great price on a refrigerator. The salesman was incredibly helpful and informative. Will definitely be back for our next appliance.

I dont live in Shreveport but stopped by the store to browse around and found out they own the store in my hometown. I ended up buying a filter for my fridge and told the owner about the friendly service I received at his other location.

One on one service. Owner guy extremely knowledgeable, especially with new smart riding mowers...

I could spend hours in this store! The employees are hard working and treat each customer like family. I am so glad that this Sears will stay open they deserve it.

I was looking for a part for my lawn mower and these fine folks were very helpful. Thankful for locally owned stores like this.

Very friendly and helpful staff. Great store.

This is a locally owned store. The employees are amazing and really care. I found out about it because the mall stores are closing and we’re beyond helpful!

Came to this store after the mall store couldn’t help us since they were closing so they sent us to the Sears Hometown Store. I’m so glad they did! This store is great. I will definitely be back!!!

The store looked great and the employees were so helpful. The worked extremely well together and everytime I go in Im greeted with a smile.

Great people helped us alot.

Love this store!! I’ve been coming here for years and I’m glad they are staying put. Truly great service!

Great people that are very knowledgeable & provide excellent service!

Went in to replace my dryer and ended up buying a whole new set. The employees were very helpful! I’m glad this store is here to stay.

Was looking for a specific tool and they were able to order it for me. Very helpful!

They did great. I will definitely be going back

The location is very clean and the service was splendid. I especially appreciate the staffs professionalism and overall informative and inviting environment.

Love the help we got at this store. Everyone was so nice and professional.

This store is great! It’s a “mom and pop” store so the service is second to none and the employees are very friendly!!!! Love it!

My friend Robbie went to the home town Sears a couple of days ago and spoke to the owner about Craftsman screwdrivers that the handles are deteriorating and smelling like vomit cause my whole shop to smell and he told him to have me bring them by and he would exchange them since they are life time warranty so today I dropped by with my box of screwdrivers and the owner ask what was wrong with them I told him the handles are deteriorating and smells like puke he said hes not going to exchange them for that he also said all Craftsman screwdrivers smell, go figure that he flat out lied to my best friend Robbie, needless to say I am not going to ever do business with the Shreveport Louisiana Mansfield Rd store again nor will I ever buy a nother Craftsman product ever. Buyer beware!

The owner is a class act. Good looking feller too. You won’t find better customer service anywhere else. Buy local!

So happy with the appliances we purchased and the amazing patient employees there that helped us.

Location is amazing for me. Employees were fantastic and so helpful.

Sears has not disappeared. I was looking for a vacuum cleaner and remembered the old Kenmore machines and researched any remaining Sears. I discovered tue Home Store. Snd found a vzvuum cleaner. It was not a Kenmore but I am pleased. Sears continue to provide quality appliances.

Great prices and even greater service.

Great store. Great employees. Great prices.

Friendly service and we will do business there again in the future.

Purchased a Tiller online for nextday Pick Up, was called and told it was sold in the morning. Was then told that the order would be transfered to a different Sears nearby. Called the Corporte Store and was told that wasnt an option and i was given misinformation. Love the Email I recieved Stating that my order would be processed and ready to go before they drank their morning coffee, just to have my product sold before they looked at the computers. Then to be given the wrong information. I do not Recommend this establishment and will be telling all i know to stay away.

Very friendly crew, and quite knowledgeable of the in-store stock and available to order stock.

So happy to still have a Sears store to shop in.

Bought a mower, weedeater and backpack blower . Couldnt be happier with the service we got. I liked the first hand knowledge with the sale

This is a great place to buy big ticket items from Sears. Great service, etc.

Loved the service and being greeted at the door, so glad this one isnt closing!

Great store great staff

So very helpful and nice! Found exactly what I needed.

Sears Hometown was a great experience. I found a great stove.

The owner Eddie is very professional! Great Customer Service!

Great store,super friendly workers!

I found the product that I needed in stock. Sales associate was very friendly and helpful.

Loved the family atmosphere in the store.

Had a good experience as the manager knew what I wanted and checked me out while another customer was making up his mind on a purchase.

Store is great and employees are even better.

Great store with great service.

Great employees and great service!

Couldnt be happier. Store help with a whole kitchen remodel.

Great store, great product, lots of options to choose from in store.

Owner and employees are very helpful!

Great store with great people.

Very small store. Offered to look up products online.

I love this store!!

Everyone was very helpful!

This store had the tools in stock I was looking for.

Employees are so professional.

Great store, friendly people.

Very helpful and knowledgeable.

Nice store

So very happy.