I have had knowledgeable service staff helping me each time. They are also friendly. I was ready to buy my 4th BMW. Unfamiliarity I be going with something else because I can never seem to get in for service before 10-14 days. This is not practical when there is a significant issue and there are no cars for loan for 6 weeks out.

Marcus (at the service/parts desk) was excellent. There was a young lady sitting next to him who also was incredible. unfortunately I didn’t get her name to mention in this review. I drove from Texas to Shreveport to order a BMW key and they were extremely nice. The atmosphere was so inviting. I almost bought a new car just to have a reason to come back! Lol

Honestly one of the best car buying experiences that our family has ever had! We knew what we wanted, called in and showed up a few minutes later to complete the test drive and the sale. Devin helped us from start to finish, he was patient and didn’t try to push anything on us. We had our two young kids with us, they provided coloring stuff for them and even listened to our son tell MANY stories about what he was coloring. Also loved the treats we got after completing the sale. Finance was super easy and quick, they were able to beat our already pre approved low rate. Orr BMW definitely has our business for our time here in Shreveport! Thanks guys!

If you care for your and your family’s safety, then I highly encourage you to AVOID this dealership. They showed no concern and did not take ownership for the mistakes they made when they serviced my mother’s BMW. She regularly services her car at Orr BMW. She had the service brake light on and had tried to make an appointment at Orr, they did not have any appointments available within the month so my mom drove to the Tyler BMW dealership to service her car. It was a lengthy drive and upon arriving, the Tyler BMW maintenance team told her it was extremely dangerous for her to drive all to Tyler and the reason why it was so dangerous is because the last time she had her car maintenanced at Orr the technicians left her brake bleeding screw loose. Thankfully nothing had happened to my mom or her car since her last servicing at Orr, but I would not trust them with my life or her life. They are absolutely reckless. Please go to another BMW dealership if you can.

They replaced my rear brakes & rotars. It didnt take too long & my car looked great when they returned it to me. I have been ignored at a dealership before, but not here everyone I encountered was friendly from the time I walked in the door. Frank at the customer service desk was friendly & professional. He made sure my first visit was a good one.

I have been in customer service for 25 years. My demands for excellent customer service are very high to say the least. I also have very little free time between work and family. Not only did Orr BMW exceed my expectations, they showed me that my time(as well as theirs) was very valuable. The initial phone call was very professional. Blake asked all of the right questions and collected all of the information she needed to pass me along to the correct sales member. When the sales associate Bernie Loftin made contact with me he already knew everything I was looking for and where I needed to be financially. They dropped off the car we were interested in and picked up ours that we were trading. After Orr and me were both flexible on price and trade we were able to come to a very fair agreement. The manager assisted in getting me a great interest rate and Tess the finance manager was more than flexible on my warranty price. Although the car was used and not a BMW, the delivery made it seem as if it were new. To sum up my experience, the entire team listened to what I needed and did everything in their power to get me as close to that. The entire process was half the time of previous purchases. I had been to 4 other dealerships in Shreveport before Orr and was extremely disappointed in their lack of training in customer service. Orr will get my business when we are in the market again. If you’re in the market for new or used, go ask for Bernie Loftin at Orr BMW. You won’t ever have to meet a new salesman again!

The Service was Amazing! Justin was Awesome ! Very well knowledgeable about our needs for my daughter car. His hospitality is impeccable. LOVE IT THANKS.

Orr BMW has never failed to take care of me. When I needed them the most, they took care of me when one of the most traumatic events happened in my life. I had only been working a few months and they still did all they could to help me through my tough time. I have also had the ability to meet people who have the best hearts and want to help not only me, but their customers as well so they have the best service and experience. We dont just sell cars and fix them, we create a relationship with the people we meet an make a family. I love my BMW family and know you will too.

The people are just wonderful and a joy to help me if Ihave questions or needs! I love coming in for a service call! They are quick and curtisuous!

Appreciate the notice on my appointment,Note: you get your thank you and please direct deposit,never argue with customer especially older people,never assume you can call a person by their first name and if you speak a different language don’t speak it to your co-workers,only to the customer you have before you.

Great group of people there! They will make sure you get what you are looking for. I refer anyone to go to Johnny!

Unorganized staff. Most stared at me. Never asked if I needed hip. One young man Devin was so courteous I went back to purchase a vehicle but he wasnt there according to the receptionist who offered me other salesmen. I declined. Went to Tyler Texas for the purchase.

Cars so fine, thr Mercedes dealership looks line a 90s kia

Very nice professional employees. Great experience.

Fantastic experience. Great staff.

Absolutely incredible experience! I am an Arizona resident who was looking to purchase an ALPINA B7 without paying MSRP. Orr BMW was the only dealership in the nation to respond to my email with a very fair initial purchase price. This offer was so fair that I did not even negotiate. This was a first for me. Upon talking to the dealer, I knew this would be the dealer for me. Super professional, transparent, eager to return calls/answer questions. They custom ordered the car for me and I just took delivery of this special vehicle. The delivery experience was so special and was something you would only get from a dealership that truly cares about every customer. Thank-you Ronny and team! Looking forward to working with you all again. This review was written as I sipped from my BMW coffee cup Orr BMW so kindly provided... Clearly a need on a 16 hour drive home.

Love these guys! The service dept. has always been the most generous & accommodating side of the business. Everyone could learn a thing or two from from them. Never let down, thanks guys & girls 💘

Recently brought my vehicle in for an issue.Cant say enough about Brian in the service dept. He was excellent with a great attitude 👍. Always pleasant and polite with me or my wife.The turnaround time was longer than expected, but due to covid and part ordering its understandable. Vehicle was fixed up and it was washed and cleaned when I picked it up, so thats a bonus. Would definitely recommend

Straight forward. And I love my 550i

Terrific service department! Kudos to Shawn Neary, Brian Elkins, and the service team. They reflect extremely well on Orr BMW of Shreveport and the premium brand of BMW in general. Exceptionally well done. Jn316

Best dealership ever thank you Joel and the team! Bought 2 love our cars! Service is awesome! Low rates great finance!See you guys soon.

Great service.

Took our X3 in for scheduled service yesterday and Frank, our service advisor took great care of us. He told us everything that needed to be done to the vehicle before the service was performed and he called to let us know when it was ready. They also washed the car, which was a bonus I wasn’t expecting.Brian Beard in sales also took care of us while we waited. Offering us test a test drive to give us something to do in the meantime.Everyone there was very polite and professional and I would recommend the dealership to anyone in the market for a BMW purchase or for service.

We have always had a great experience with these guys. Brian had always helped us in the service department and now with Curtis there, its really a great thing they are building.

Place is very nice and clean. Staff was pretty welcoming. Just wish the service department informed me that they had to keep my car rather me find out my not getting it till the next day.

They treat you like family. Great guys

They always go above and beyond to help!

The purchase of our BMW X5 this month from Orr BMW was one of the easiest, most pleasant, vehicle purchases I have ever experienced.Our salesman, Joe Kendall, is such a nice, courteous, and professional person. We ordered the X5 and it was on their lot within thirteen days! We have ordered from other dealerships and it took months for the vehicle to arrive. Joe kept us informed from the time it went into production, to completion, and to the date it was delivered.Greg was so knowledgeable about the X5. He patiently guided me through orientation and features of the vehicle.Everyone is very nice at Orr BMW and I would highly recommend this dealership. Oh yes, I love my X5!!!!

These are the most rude I have ever met and I regret buying a car from here. I love my car but do not like dealing with the people. If I could rate a 0 I would. They do not greet you and everybody walk pass you as if you don’t exist. Not great customer service.

Always very courteous and friendly service.

Service department:I have had my car for 3 years and have used them for that length of time. In the three years, I have found Frank and Sarah to be very helpful. They take time with the customers and keep you informed as to whats going on with your car. At no time have I ever felt like they were just trying to sale me something that I really didnt need. Even when my car was out of its factory warranty, I have continued to use this service department.

I occasionally order parts there, they always ask for the VIN number

My sales experience from ORR BMW was by far the best of any car dealer I have ever done business with. The whole staff was warm and welcoming and made me feel completely valued. Jeremy sold me my car and I cant say enough good things about him. So glad I chose to purchase from ORR. Thanks again.

No one greeted me after 20 minutes on the lot and when I called back later in the day to discuss a high-end car I saw there that I was interested in, the salesman was slow to return my call(s) as promised with info requested. Two weeks later I called again to see if the dealership could find another car like I had specified. He said yes, certainly, but its been over a month...crickets. I suspect a pigmentation issue, unfortunately. I found and bought said car in Dallas last week without them. Paid cash.

Great experience from start to finish. Purchased a used truck. Joe Kendall is a top notch guy. All staff was very attentive, kind and courteous. thanks to Sarge, Ronny, and to the Little Lady from Tennessee. I highly recommend them to anyone looking to purchase new or used.

If it was NOT for my 2013 BMW 28i X1, I would NOT be alive, along with wearing my SEATBELT, against a HEAD-ON COLLISION.Cannot say one bad thing about Ore BMW. Every single time I have to come in for maintenance or have a question, it has always been Top-Notch customer service! The entire team is so pleasant and friendly! If I could give 10 stars, I would!!!Many thanks to always making my visits pleasurable!

My experience at BMW Shreveport was outstanding. During the process of buying my new car, the customer service I received was beyond excellent. I was greeted with very professional and friendly employees. I will highly recommend BMW Shreveport to my family and friends in the future. And I will continue take my car in to this dealership for all my service needs. Thank you BMW Shreveport!

Im very pleased with the treatment I received and elated about my new car! My salesman, Joe Kendall, was exceptional and worked to get me the best deal he could. He worked very quickly and efficiently. Best sales experience Ive ever received at Orr BMW.

Excellent service in all areas. I cant thank Joe Kendall (our sales person), Dave, Ronny, Emily, Charlotte and April for such outstanding and committed customer service. I was a bit intimidated to go into the dealership but was put immediately at ease- Joe Kendall never pressured me and was so patient and answered all my questions. Not only did I drive off THE LOT with a BMW that I LOVE-- I feel as though I made new friends. This is by far the BEST CAR PURCHASING EXPERIENCE I HAVE EVER HAD. Thank you Team ORR BMW.

We stopped in to get my wife a BMW cup while we were in Shreveport. Well the service department was closed. The manager Terrence Marshall told us to hold on and came back with a Yeti cup with the BMW Dealership logo on it and offered to have our car washed. Orr BMW is an awesome dealership with extremely nice people..

Awesome place and people!

BMW is the ultimate driving machine but the Service Department at Orr BMW is the best. Brandon Roberts is my Service Technician, if Brandon is working on another car I will gladly wait until he is available. April, Sarah, and Frank not only know my car but they care enough to get to know their customers as well. You can by a car anywhere but I keep coming back because of the Service after the sale I have received since 2005.

For over 12 years I have had nothing but the best experiences with Orr BMW. April has always been attentive and capable of handling any service issue, and Dean is always informative and helpful in discussing new or used car sales. I have recommended them to many people, and just recently had a friend take her BMW to Orr for service. She was delighted and highly complimentary of the work done and even the cost. I recommend ORR BMW to anyone looking for a refreshing car-buying/servicing experience.

I’ve been there on several occasions and neither time did I feel welcomed or appreciated. The customer service really needs to be looked into and adjustments needs to be made........

I had a great experience at Orr BMW of Shreveport. They are a very caring and attentive to what you are looking for in a vehicle. I would recommend them to anyone. It is a great place to find the car that is right for you.

Extremely proficient customer service. Convenient location and a very comfortable and inviting waiting area/ showroom. I enjoyed the Christmas tree, sports items on auction, and the antique exhibits.

Awesome car buying experience. Joe answered all our questions and helped us select a perfect car for our family. Were totally satisfied with the service we received from Orr BMW. I recommend them to anyone looking to buy the Ultimate Driving Machine, ;-)

Very courteous people

Joe and all the guys at Orr BMW in Shreveport went above and beyond in helping us get into a car we loved. All the staff was very helpful and friendly. We had our 11mth old with us, and they made his experience awesome! He left with a pretty cool BMW ride toy given by the guys! They gave us lots of goodies, a yeti cup, fruit diffuser bottle, hats, and even a cake from nothing bundt cakes to show their appreciation of us buying a car! I highly recommend this dealership!

With trading in numerous cars in the past, I have experienced many dealerships and I can tell you after a year with the service at Orr BMW, they have exceeded my expectations! Love my quality vehicle and every knowledgeable, professional employee in the service department. This one is definitely a keeper!

By far the best experience Ive ever had purchasing a car. The service here was superb, and Joe Kendall was an absolute pleasure to do business with. Thank you Orr BMW, I love my car!

I did not buy my BMW from this dealership but I have used their service department many times. Each and every time I always dealt with April. I found her to be polite, professional and extremely knowledgeable about the BMW. Very happy with my experiences at this business.

Very unorganized

Quentin and Sarge have been wonderful in helping to purchase my dream car. I couldnt believe that they were willing to stay late so we could talk about my different options, and never once did I feel rushed to make a decision. It has been a wonderful experience.

I will continue to buy BMW but I will not buy from Orr in Shreveport. The GM and the F&I Manager have both been untruthful through this last 2 car deal. Neither of them have come through on what they agreed. To add to it, my daughter is in Birmingham and her warranty was never registered and they had not even filed for her license plates from back in December. Our salesman, Ronnie, was the only reason we continued to purchase from Orr, now that he is gone, so are we. The service department is awesome though. Perhaps the front office should take some customer satisfaction classes from the back office.

Take the time & make the call or drive to the Orr BMW Dealership !!The entire Orr TEAM worked hard to make sure that I was satisfied with the purchase process of a new BMW for my wife.Jeremy Sims, Joel Robinson & Ronny Rusin, The Orr Auto Group Have A Great Team With You Guys !!!! A+

What an amazing experience with Orr BMW! We were looking to trade in a sports car for a smaller car with 4 seats that could be towable behind an RV. Salesman Jeremy hooked us right up with a Mini Cooper Countryman and Sales Manager Terrance got us the price we were looking for. I Honestly believe life is about making a securing relationships and that is exactly how I would summarize my experience. Made some positive relationships with everyone at Orr and look forward to doing business again in the near future.

Excellent people

Good service. Good cars. Salesman Joe is really helpful and knows his job. We are happy with their business

I want to acknowledge these wonderful gentleman at or BMW. Victor and Quentin salesmen where very helpful and patient. Terrance hats off to you for making me happy with the deal I got and leaving with my dream car. Thanks Towanno

Had a great experience working with Joe Kendall on the purchase of my 5s BMW. He was very courteous and knowledgeable about the car. Very happy about my treatment from the people that work their.

Helpful staff, I have purchased 2 cars here

Salesmen are top notch, JD is the absolute best!! He lets you know from the start that he is willing go do what it takes to help get you into a vehicle!! A+++

I was just driving through the parking lot looking at the different styles of BMWs when Mr. Joe Kendall stop me. Mr. Kendall has a very engaging personality that is very genuine. Mr Kendall actually listen to what I wanted and didnt try to persuade my thinking in another way like most car dealers. Mr Kendall showed me the choices of vehicles to chose from the information I provided to him. After finding a vehicle to my liking I never felt pressure to purchase the vehicle. Mr Kendall explained the entire process throughly to me and let me make my decision with no pressure. I am very happy with the vehicle I chose and the professional experience I received from Mr. Kendall. Mr. Kendall truly made the car buying experience pain free and enjoyable.

Service was Top Noch Ken Bell (Sales) April & Frank (Maintenance) all are top of the line in their profession, the X5 is my 3rd BMW APRIL has been taking care of me since my first Ken is Like family he goes above and beyond what is expected!

One of the better experiences Ive had at a dealership in a long time. I met with a salesman named Quentin Watson. He answered all of my questions not only about the beemer I am considering but my trade in as well.

I love my 328 and the dealership experience was first rate. If the rest of the sales staff is as awesome as Quentin Watson then I dont see how anyone could walk away disappointed.

Went to Orr BMW last weekend and Quentin showed me a new 3 series. Had a great experience. Everyone was very nice and helpful!

Awesome and helpful staff. Thanks to manager, Joel Robinson for really going out of his way to make us happy.

Susan and I appreciated the enviroment, including the personal respect and attention to detail, during our purchase process.The sales team was knowledgeable, negotiable and honest in their communication.

Joe Kendall was an excellent sales person and provided exceptional service me, as well as my 2 daughters who also purchased vehicles from him. I would highly recommend ORR BMW Shreveport to anyone looking to purchase a vehicle!

Great service department. They are super & do their very best to get you back on the road!

Thank you Joe for assisting us with our purchase. If you are in the market for a car, Orr BMW is a great place to shop.

This review is for the service department, however after dealing with the local BMW dealer in Monroe, I can promise ORR will have my business from now on.Last year I was in the market for a 335i coupe. Unfortunately ORR didnt have one and I picked one up out of state with CPO. Fast forward a year later and the car is making a strange noise. I take it to the BMW dealer in Monroe, LA (Hixson). Turns out, this was a huge mistake. They could not find the problem, but broke a few parts in the process and wanted me to pay to fix their mistake. Meanwhile I still had a car making an obscene noise.I get my car back after many weeks and decide to take it over to ORR. The service manager (Frank), was top notch. He listened to my issues and walked with me outside to replicate the noise. Less than 24 hours later, he called me to let me know the issue was the rear main seal, and it would be a fairly large job. They provided a loaner the day I dropped it off (Something that Hixson also did not do), and told me they would give me a call when it was fixed. A couple of days later, I pick up my car in perfectly fixed condition. I know this is probably how most visits are expected to go, but after dealing with the joke of a service shop in Monroe, it was happy to see someone actually care and do what needed to be done.Most people only write reviews when something goes wrong, however, ORR service dept is top notch and I would not hesitate to take anything of mine back there to be serviced.

Great service...it cost me less than expected, which is ALWAYS good!

Extremely poor sales experience. The Sales manger gave me his word, wasted my time, and then retracted his offer. I have always had good experience from the service department, but sales is terrible.

The people at this place is truly amazing I was served by Jeremy Sims he is helpful honest respectful great man of God words couldnt explain the time I had I will never forget the treat from my daughter being their receptionist to smashing out they parkin lot ask me u shouldnt go no where else

Treat you great before and after the sale.

Havent actually used this dealer for service or sales, but I was impressed with how promptly they responded to my online query regarding service.

I had a great experience with the purchase of my X5! I will definitely be going back!

My sales experience was mediocre, but the nightmare that followed was an unprecedented experience for me. After turning in my lease, paperwork wasnt properly filed and tags werent turned in by the dealership. Despite numerous calls from myself and now BMW USA on behalf of myself, ORR still cant get things straightened out from their end. This has caused me all sorts of headaches with the state, my insurance company, and my bank as they think I still have a leased vehicle that was turned in over 7 months ago. I drove to Dallas to buy my new BMW. I encourage you to do the same.

I would never buy again from here, they are the worst dealerships ever, is was not worth spending $60,000 with them!

Took my car in for a recall they stated that the car needs new rotors on the frint and the brakes and rotors are brand new and were changed 4 days ago before it was dropped off to the dealer, anybody can tell theyre brqnd new and not worn. i called to let them know what happened and I was tild not to go there because the guy that answered didnt know what to respond. Be careful they are theifs and they will rip you off and charge you for labor and parts that your car dont even use

I purchased a brand new x5 2018 in January of this year from Orr bmw the first problem was a rodent was in the dashboard eating up the wires in which they said I had to file a insurance claim in which I was just told that it was five more vehicles that’s been in since my truck was in this was only 28 days after buying the vehicle but I had to file a claim on my insurance which I am very upset about the second time all the lights on dashboard was lighting up and the service department says they couldn’t find anything wrong but kept it over a week now 7 months later I get another problem saying tpm malfunction light is on and not only that my car won’t unlock or lock by remote and vehicle will not start unless you hold key against ignition so the solution for them is that my tint is the problem that it needs to be removed and I have to pay for it this is unacceptable I can’t see after seven months of the tint being on the vehicle that all of sudden the signal won’t pick up because of tint I would never purchase another vehicle from Orr bmw and would advise anyone to go out of town instead of getting from Orr bmw like I should have done. Very upset

Ive seen some bad reviews for the Orr BMW service department online, and I have no idea why. Ive been there twice in the nine months Ive lived in Shreveport, and the service has been exactly what I expect from BMW: simply outstanding. I moved here from California, and the BMW dealer there treated me like a king; I actually looked forward to taking my car in for routine maintenance. So, I was a little worried when I read the online reviews for Orr BMW after moving to Louisiana. But I have to say, I have been treated just as well here as I was in California. On both occasions, I got right in, the service was done quickly, and I was treated in a courteous, respectful fashion. While I was told about possibly issues with the car (e.g., a battery that was getting close to needing replacing), I didnt feel like I was being upsold; just informed. So, all in all, I had an extremely positive experience with the Orr BMW service department (specifically April and the guy whose desk is across from hers), and I highly recommend them to you.

The staff was very helpful, kind, and understandingHelp me a lot

I used ORR BMW at this first of this month and Quenton was the sales guy and a man named Sarge. They went above and beyond to make me feel at home and comfortable I was not pressured and these two made me feel like family. When Im ready to purchase I will most defiantly be coming to see Quenton and Sarge at ORR BMW.Valerie Shovan

Orr BMW sells unsafe used cars. Sales person Quentin and GM Jamie lie, cheat and do whatever is necessary to make a sale. I highly recommend you steer clear of this corrupt dealership........

Got good certified used cars here.

Sales & service is awesome!! Great group of people who will treat you right.

Very smart and cooperative staff.

Service center is a complete joke! Part of paying the premium price to drive a BMW is customer service! Something as simple a getting an oil change should not take a week to get scheduled. I understand appointments are nice but when the closest service center is located 2 hours from my home and I am going to be in that town for something one would think I could just drop in with my premium priced vehicle and get an oil change done. That could not be further from the truth at ORR BMW of Shreveport! I walk in the service department and ask Franklin Ryland about the oil change and I am told it will be 10 days before they can get to it and the rep (Franklin Ryland) treated me like I was a his child being caught breaking the rules for not making and appointment. When I explained that waiting was not an option that I needed the car the rep tells me in a very unprofessional manner you can go 3000 miles over easy, but if I dont have an option I guess I can fit it in but be ready to wait!Thanks a lot ORR BMW for making your customers feel they made a good decision in spending their hard earned money on a premium model car! I am sure KIA owners are treated with more respect them you guys are treating your customers!

Great experience with my purchase of my 3 series coupe. Would certainly recommend.

Exceptional customer service. Sarah was extremely helpful.

BMW has done nothing but disappoint me.. not just this location. BMW is like a knock off Mitsibishu. Contact me if you want to replace my appliques..

Great business cheap cars

What a great group of people that will provide an awesome experience!

My experience with Orr BMW was phenomenal. I feel like they always take care of anything that I need.I have enjoyed working with Terrance Marshall on purchasing my new vehicle. He has been exceptionallywonderful to work with. I would also like to complement my client advisors who have done an outstandingjob in helping me along the way. They are Quentin Watson and Dean Wagener. Great guys and veryknowledgeable. I also would like to let April Moellenkamp and Frank Ryland know how much I appreciatethe fantastic service that is given to me each and every time I come in.

Great experience buying my bmw with Quenten and Terrance and Chuck.

Leased a 335i 2013 bmw, found out a recall issued for airbags Feb 2016, it is Dec 2016 and airbags not fixed on my vehicle. Orr bmw shreveport said that airbags should have been fixed and did not understand why my vehicle had not been, was told by bmw financial the reason may be because that it was still leased to me and that they were going to wait until I turned it in Feb 2017. ..I guess customer safety is not a big issue for them...I will never get another bmw especially from orr bmw shreveport...many other bad experiences from orr bmw shreveport as well...buyers beware especially leasing....