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Stanton Optical
1655 E Bert Kouns Industrial Loop #100, Shreveport, LA 71105, United States
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Stanton Optical
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Ta
Review №1

Nice people but plan to be greeted by a virtual optometrist. Glasses are good but contacts they sold me are still blurry. And rip so easy that Ive already gone thru 6 months worth in 1 month. Im going to try a different company. Id like to do business with a company that will help me with my contacts and not rush me out the door.

Ga
Review №2

If I could give this place zero stars, I would. I had an appointment at 9:30 AM and due to technically issues, I wasn’t seen until 10:10 AM. I’m very understanding to these issues and know it was out of the employees’ hands. I then had to wait another 25 minutes to be seen by the doctor via zoom. As I was about to walk out due to me having class at 11 AM, the worker claimed that the room was ready for me and to come in. She said it wouldn’t take long. I go into the room and was asked to state my name. The doctor asked the worker to check the chat via zoom and she did. She then processed to tell me this room was for someone else and that she couldn’t change it and I’ll have to come back. I think it’s safe to assume that I won’t be back after wasting 2 hours of my time and with no results… not even an apology. This is not the first time I’ve heard about this place lacking in different aspects. There was another woman who also left while I was there. She stated she had an appointment on Saturday and was told to come back today due to the same issues. She wasn’t seen either after waiting for almost an hour.

Gu
Review №3

I was able to get a same-day eye exam which was great because Id been without contacts for months. I left with a trial pair of lenses and when I accidentally ripped them before my contact order could come in, they were nice enough to give me another pair to hold me over. The ladies in there are really nice and accommodating.

Ko
Review №4

Zachary and Tiffany were awesome! They fixed my wife’s glasses in no time and got us on our way!!

Ga
Review №5

Excellent experience saved over $600 for eyewear

St
Review №6

My grandson broke his glasses while we where visiting the area on vacation. His glasses were purchased from a Stanton Optical affiliate. I stopped in and the staff greeted me. I explained what happened and they were more than willing to assist me and and took the time to fix my grandsons frames within a few minutes. They took the time to fix them to the point where they were like new. I highly recommend this store for all of your eyewear needs or concerns. The staff are very knowledgeable as well.

Ba
Review №7

The eyewear was of great quality. The for was comfortable. And the Staff was very friendly and knowledgeable.I recommend others give Stanton Optical a try!

Sh
Review №8

Nice people but I have no way put of giving them bad marks for cleanliness. The bathroom was horrible. I was afraid for my eyes to touch anything so I left.

Am
Review №9

This place is a hazard to public eye health. They have you sign paperwork saying they are not liable for any eye disease, because its not an eye exam. The lady there said to visit your eye doctor if you want your eye health checked. There is no doctor on site.... not sure how they legally get away with advertising they give eye exams. They do take a picture, and some off site doctor may glance at it, I dont know. And they do give a really cruddy refraction. (which was off). They dont take glasses measurements with them on your face...which is kinda really important when ordering new lenses.

Ro
Review №10

I went in with my own prescription. Jessica gave me a warm greeting and was very knowledgeable. I was very pleased with my purchase and will definitely be tell my friends about this place. A bonus was they had a lot of frames to choose from.

Da
Review №11

I was overcharged on my eyeglass purchase.I got the eye exam,single vision glasses and reading glasses.I was charged 129.55.I was ok with that,until I got home and was noticing that the single vision glasses were useless to me because I couldnt read with them.I ended up turning the 2 pairs back into Stanton optical and was going to do the 2 pairs of reading glasses and exam for $59 plus tax instead.I tried to explain to the sales lady there that my refund should be more than $41.84 which is what I was refunded. Stanton owes me back at least $20-25 more back. I guess Im going to have to go over her head to get my refund!

Je
Review №12

I got here early. Really long wait times, but...accurate exams, friendly service. Knowledgeable staff.🤩

Co
Review №13

I was visiting Louisiana from TX and tore the only pair of contacts I had. My vision is very bad and I was miserable. I went to Stanton Optical and Tiffany and Jessica helped me right away and gave me some samples to get me through. Their service was amazing and I would definitely recommend going there!! Thank you so much ladies, you are life savers!!!!!!!!

Ch
Review №14

Jessica B. at the Shreveport location was a life saver today!!!! Such a sweet and generous person and very glad to have met her today! Definitely recommend!!! Thanks again Jessica 💕😊

Ro
Review №15

Staff is friendly and helpful. Wait times could be less(they book too many people too close together) and takes forever to get glasses/contacts in. Seem to be a little more expensive than some other places

Ki
Review №16

The entire time I was there to get my contact lens exam everyone was so nice and helpful to me. I received help as soon as I stepped through the door and they are very patient with you. I would definitely recommend everyone to go here.

Ki
Review №17

Boyfriend got in same day and what a great staff they have. Everyone was so kind and helpful. Going to come back myself and recommend to everyone I know.

Il
Review №18

I like the way of services, technology of the exams, and order processing. Did not like the misinformation of the promotion and the length of order processing. I will recommend the place.

La
Review №19

Came into Stanton Optical today and got my eyes exam and glasses today and received some awesome service they took very good care of me I highly recommend everyone to STANTON OPTICAL

Gr
Review №20

The staff was really nice and patient with me. Will be going back!

Cl
Review №21

Worst place Ive ever purchased glasses .Got glasses and my pen kept falling out . Took them back and after another wk. Got them back. Same problem !! The tried to replace the screw that holds the lens in with a bigger screw. Did not work!! Took them back and was told a week later they had to order new frames. A few days later I was told they had ordered the wrong frames. I strongly suggest you go to another place. these guy have no service or help. Had to go to the back of there store twice just to find someone to help me. Have asked to talk to a manager on phone multiple times but it is always some excuse. Terrible Business.

Ya
Review №22

My glass frame was broken apart. I bought another identical frame online (different store) and was trying to snap the original lenses into the new frame. The frame is so rigid and tight that I could not make it. I brought them to Stanton Optical. Ms Jessica and Tiffany helped to solve my problem within 3 minutes. I appreciated their help! They are very professional and care about all customers! Great services!

Da
Review №23

I had no insurance at all and I got 2 pairs of really good glasses for almost $400.00....it would have been over $1,000 had they not put the promos and things on it. The customer service was excellent as well!! I am super grateful!

Ma
Review №24

My dads glasses were repaired by a cheerful lady at no charge while I waited! Great customer service. Highly recommended.

ri
Review №25

It is super weird that you have to talk to someone 3 continents away and they interrogate you when you want to speak to someone in the actual location! I will just go somewhere else that I can actually talk to someone!!

So
Review №26

Lost my glasses and needed a new eye exam. They take same day walk-ins or by appointment. Staff was friendly and helpful. Walked out with contacts and new glasses on the way.

P
Review №27

When you go to Stanton Optical, ask for Zach hes AWESOME!!!

Ke
Review №28

The best place to shop for glasses period I would highly recommend

Te
Review №29

The Waco store has been very helpful, accommodating and courtesy. I highly recommend this store and the wonderful staff.

Pa
Review №30

Stanton Optical and their lovely staff gave me the best eye exam experience Ive ever had. The appointment was speedy and the customer care was fantastic. Excellent and patient staff members made my visit comfortable and easy. Thank you so much!

Mi
Review №31

Best place ever... If you need glasses you should totally come here... They can even mold your glasses back if you bend them😁

Br
Review №32

The initial experience was good. The exam and other stuff went well. Their cheap offer wasnt on the table, but I really didnt expect it to be.They told me they would call when the glasses were ready.... Then started the dilemma. You try to call them and the phone number seems to change: you click on one number and it calls another. ALL of them though send you into their virtual switchboard. Search by phone number (you have to enter it)for the status of the order yielded nothing.Choose any option to get a real person just puts you into another que. After you hold over 5 minutes, it sends you to offshore support. The rep was WONDERFUL, but I probably have 45 minutes into calling and getting an answer.If they are going to use offshore support, they should at least have a shorter que and fewer meaningless menus that all arrive at the same basic place...The hold loop also directed you to a feature on their website to check the order status, but I have yet to find even a mention of it there.

Ma
Review №33

It was a different experience from any eye exam I have had in the past. Ill give another review after i receive my new glasses. Everyone was friendly and polite. They were willing to work with me for the best deals. I have been satisfied with service so far. As soon as I find out if my prescription is correct ill give update.

Pa
Review №34

The fine employees at Stanton optical, were courteous and friendly, totally satisfied with their service...

Wa
Review №35

Driven by a 1000 times, decided to give it a try. Very good equipment for testing. Optometrist was virtual, reminded me of blade runner very neat. They can control the machine. Got 2 pairs, scratch coating and anti glare. Will update review after receiving, but I felt good about it.

Ja
Review №36

This was quick and a wonderful experience. Jessica was awesome helping me pick out my glasses. 👍🏾👍🏾Will be going back. Thanks team.

Am
Review №37

Super easy to book exam. Fast, friendly service, at great prices!

Jo
Review №38

Walked in needing glasses repair they took care of it in no time flat...these guys are awesome

Jo
Review №39

My experience here was amazing! The technician/eye tech was so gracious and helpful during my fiasco of my breaking glasses! I really appreciate the generosity at this location!

Br
Review №40

Stanton Optical has been fantastic! Jessica and the staff took care of everything and the glasses are great!

Ja
Review №41

Worst experience I’ve ever had just for ONE pair of glasses. Placed my order THREE times before someone finally told me they no longer carry the glasses. Took them TWO MONTHS to tell me that. Then I had to wait another TWO weeks just for the new order. They never answer the phone. Getting in contact with corporate is almost impossible. Don’t waste your time. Use anybody else!!

Fe
Review №42

Had a great experience! Everyone there was great, and the lady up front, Angela, was incredibly nice and helpful. Definitely coming back when I need new glasses!

Sh
Review №43

These employees really do take great care of you as soon as you walk in! Miss Jessica is really awesome and she helps with any questions or needs you have!! I would recommend to go here for all your glasses and contact needs!

Sa
Review №44

Called the number you gave me they said theyd call me back within 48 hours. Its been well past that. Used the prescription I was given and it is so off from helping at all!

Ha
Review №45

Jessica and Angela did a superb job. I came in with my glasses and it was fixed immediately. Cannot recommend enough.

Ca
Review №46

I was dreading the process of getting a new prescription and glasses, but my experience turned out to be quite pleasant and painless. The vibe was positive from the moment I walked through the door. I was greeted by a staff who welcomed me and got me started immediately. Each staff member was very helpful, especially the Assistant Sales Manager, Amber, who took care of my insurance and thoroughly explained my bill. When I went to pick up my glasses a week later, I enjoyed with the same positive and helpful experience. The staff member who fitted my glasses shared my delight in how good they looked. I would and plan to recommend this Stanton Optical store to a friend

Ma
Review №47

I had my eye exam elsewhere, but found the glasses I liked here to fill my prescription. Everyone who works here that I have encountered is extremely friendly and helpful; top notch customer service. I had to return due to scratches in my glasses and was able to get them replaced under the 1-year warranty I had (I also paid a tad extra to upgrade them to be more scratch resistant). I got my glasses back quickly, and they even shipped off a new pair for the replacement lenses, so I could use my glasses (the best I could) until I got my new lenses in.

PW
Review №48

[EDIT]Its been three weeks since I left a review and still no glasses. They told me they were ordering them again because they got lost in transit, but they dont answer their phones and have made no efforts in contacting me. NEVER getting glasses from them again. THEY. ARE. HORRIBLE. Ive been waiting on an order of glasses for a month now. It has been in transit and theres been no update. When I contact the store they tell me that its coming the next day. This has happened two times. Now I cant get ahold of them anymore. This is absolutely ridiculous. The service was nice when I visited, but thats about it. This was my first time going here and most definitely will be my last.

Gu
Review №49

This is my first ever online review... thats how pleased I am with their customer service! The technology is not just current, its beyond futuristic. It includes FaceTiming professionals at their distant locations... to top of the line equipment! Hailey, PC helped both my husband and I get through the process in which we were then handed over to Assistant Sales Manager, Amber, for frame selections. Last but not least, Kim, Brand Manager - thank you for providing us with a supreme variety of glasses! Overall, employees very personable, professional, and provided 10 of 10 excellence in customer service! Thank you so much and we look forward to future appointments!

Lo
Review №50

I had a very pleasurable experience at Stanton Optical yesterday. The exam was easy but thorough. The staff was so friendly and explained everything in detail. I was trying to get glasses on a budget and Jessica did a great job helping me stay on point. She helped me pick frames that looked nice on me and explained everything in detail. I walked out getting two pairs of glasses and it didnt break the bank.

Ch
Review №51

Ive been getting mine and my husbands eye exams once a year in Shreveport at different locations for many years. Many times we dont even get new glasses as we cant afford them but get them to stay current with what has to be logged in my works health assessment program .My husband told me bout their Get a Eye Exam and two pairs of Glasses for $59.95.The exams alone we been getting before were $60. And I get frames for the price of an eye exam?Thats a good deal.I went there and had new equipment used on me Ive never experienced. They took pictures of the back of my eye. Instead of just measuring my eyes. Face Timing was new for me as well and the guy was great. Was sent for my glasses and picked out my two FREE glasses (lens cost included with the deal).The lady sat me down and went over whats going on with my eyes and told me I had a slight Stigmatizm in my right eye. I was shocked as I never had anyone sit down with me and go over whats going on with my eyes. Ive always had to ask if I remembered to. Many other times at other places Im just given that piece of paper, give them my money and they tell me to have a nice day and move on to next person in line.My husband however had issues with his free glasses because he needed thicker lenses and the glasses they had for free wouldnt accommodate to the deal we came in for. So what they did is had him pick out only one pair of frames that was next to the cheapest ones that could fit his lenses and gave him a discount. This was his first time getting a thicker pair of lenses and we werent prepared for the costs difference.We didnt even have to haggle for a discount.We walked out with two eye exams and 3 pairs of frames, with lenses included for less than $150. They done their best to accommodate for my husbands awkward lenses.You cant beat that deal and for the type of service we got.I told my Mom about it and she actually believed that was a special type of treatment for someone with eye insurance.We paid out of pocket.My Mom was surprised I got that type of eye treatment for having no insurance. If youre having problems with your eyes, go here. They even have eye exam deals cheaper than what I got.Just call them and ask. Theyre gonna do way more with mapping your eyes than other places in Shreveport do.

Hy
Review №52

I got my prescription updated earlier this month to order contact lenses. I booked online, but when I got to the storefront, I had to wait just like anyone who walks in. So, there was no point of booking online. I waited for about 1.5 hours before I was seen.Then, I ordered my contact lenses. I filled out all the forms with my address, which is out of town (not close to Shreveport at all). But the staff never asked if I need my order shipped to my address. I told her I need to ship my order to my physical address because I cant come and pick it up.She gave me a look and said, You can tell us to ship it to you when we call you that your order is ready for pick-up.Then, almost 2 weeks go by and I did not get a call. I called them and waited on the line for about 40 mins before I could talk to a customer service representative who assured me that he talked to the employee in the store and told me that she would give me a call to get all the details about shipping AND that the order will be shipped.Never received a call. One thing I assumed was that they would have shipped the order by then (this is my fault that I trusted someone will actually do the job). A couple of weeks go by, and now I am on hold to talk to probably a customer service representative because there is no direct phone line to the store. Ive been on the phone for about 22 mins so far.Overall, terrible customer service. I spent over $270 on that day. I DO NOT RECOMMEND this place ever.I am considering to dispute my transaction because I did not receive my order nor service.UPDATE (after the reply to my original review was received): DO NOT WASTE YOUR TIME AND MONEY AND ENERGY at Stanton Optical.Go elsewhere who cares about their customers and their experiences.Here is what happened since the day I wrote my first review (above):They did not ship it the second time I talked to them.They did not call me with tracking info as they said they would.I checked with them on facebook, and they told me it wasnt shipped.I requested refund. They ignored that and the next day told me they shipped it and gave me the tracking number.I checked, but the shipment wasnt even at the UPS facility. So, I requested refund and expressed my dissatisfaction.I get a message that basically said they understand how I feel (which I dont think they do) and they shipped it (its true, now it is on the way).Both combining my time in the store and on the phone, Ive spent over 5 hours. Ive been waiting on my order for about a month. I spent over $270. I was told lies (or they simply failed to follow through their words) at least 4 times. All of the times I talked to someone at Stanton Optical were initiated by me. If I didnt do the job, my order would still have been in their store even today.(Please hear me when I say this: This is my FIRST ever negative review for a business. I do not write negative reviews for business, but I want to make sure that others can make an informed decision when they decide to go here)

Da
Review №53

JUST WOW!!! Im in town for work, Im from San Antonio, and found Stanton Optical from a google search. Let me tell Ive never had a better experience anywhere, and Ive been getting glasses every 2 years for the past 30 years. Jessica was super amazing at helping me find the perfect 2 pair of glasses for me. Not to mention making sure in had pair of contacts to take with while mine come in. This place is amazing.

jo
Review №54

Amazing people work here including clay! Patient and caring and good at their tests! Comfortable tests and amazing selection even if your on a budget! 10/10 5 stars

Me
Review №55

Excellent experience at Stanton optical today. Great service from the time we entered up until we left. My daughter loves her new frames and Im loving the affordable prices. We will definitely be back and will be referring everyone here!!

Vi
Review №56

Jessica and Faith went above and beyond during my visit and made me feel at home while still maintaining a professional environment. Faith was awesome walking me through every step of the appointment, and Jessica knew exactly which pair of glasses would look amazing on me. After the great experience in the office, Faith called me after hours to let me know my boyfriend had dropped his wallet and even though it took me another 15 minutes to get back, Jessica was waiting for me with his wallet. I cant say thank you enough!!!

No
Review №57

Faith and Jessica made our experience very enjoyable! Very professional and super polite! Faith helped explain everything to us so we understood what we were hearing. Jessica helped us find the best deal for our new glasses. They even stayed late and called us whenever they found my wallet that fell out of my pocket while we were there. Definitely recommend!

As
Review №58

Just got my glasses after 6 days off getting my exam. I can see 100% better. I love my glasses and they fit amazingly. During my exam they were very nice and polite and worked with me and let me take my time. I recommend going here to get your glasses.

Sc
Review №59

I tried some of the other places and none of them could give me an estimated price that was even close to their advertised special. Stanton was the only one who gave me a free eye exam. After choosing my frames from a great selection, I paid a total of $67 for two pairs of glasses. The staff was friendly helpful and knowledgeable. From making my appointment to picking up my glasses it was a very pleasant experience first class all the way

J
Review №60

My insurance was lapsed and because of my prescription I was looking at a $300 bill for rather inexpensive frames. But they worked with me to fit my budget and they cut the price in half! I have been wearing glasses for 35 years and to find that kind of a deal is rare at best. In addition they were extremely courteous and very hands-on helpful. I recommend Stanton Optical to everyone!

Ro
Review №61

I went to Stanton optical To get just a pair of glasses. Miss Jessica was so helpful and so kind she really help me understand the process and what was good for me. I would recommend this place because It was a friendly service and they really care about their customers. Great vibes! Thank you so much and I will be returning!!!

Ja
Review №62

Very rude customer service. Walked in and was made to wait while orher people were helped. No explanations. Now they were told they wont give us our refund. The branch manager is trying to buy us off with free contacts. I will not recommend Stanton Optical for their customer service is awful.

Ki
Review №63

Very pleasant experience today! The staff and high tech environment was absolutely the best! So many styles to choose from at affordable prices and extremely helpful! My whole Family will definitely be lifelong Customers!

Sh
Review №64

Slow service way more expensive than Walmart or Sams... No attention to detail. Tablets for patient info look like they belong to a five year old, DISGUSTING!!!

So
Review №65

The staff is very professional and helpful. I did not have a good experience with the customer service due person due to some deliberate misinformation; however, I entered the store and the staff was willing to assist me and make sure I got the glasses and service I was seeking. The store is very trendy-looking, and the atmosphere is nice and relaxed...not chaotic like some other chains I have visited. Oh, and did I say I love my glasses!!!

Al
Review №66

What an amazing staff!! I highly recommend them! Clay is my hero and was absolutely wonderful, he truly cares about taking care of people and doing what is best for them! Kimberly and Jessica are extremely helpful and made sure I got a great deal on glasses and contacts! I will go back! I cannot express how grateful I am to those three for taking care of me. ❤️

Tr
Review №67

If I could give this location zero stars I would! Please save yourself money, time and patient before shopping here. I drove an hour to this location and specifically asked them to ship me my glasses, WHICH I PAID EXTRA FOR. Three months later I’m still tryin to track down someone at the office to ask them to ship my glasses and I keep getting directed to the customer service line. WORST EYE EXPERIENCE EVER!!!!!!

Ma
Review №68

I was very pleased with my service at Stanton Optical. I was able to schedule an eye exam after work since they are open until 7:00 pm. My exam was quick and easy. I received help ordering contacts and looking at glasses. I would highly recommend Stanton Optical.

MA
Review №69

I enjoyed my experience with Stanton Optical today. I asked to schedule an appointment and Jessica said How about now? I went back to the back and filled out paperwork and much to my surprise, I had an exam with a Dr. that was on TV. She did everything that a doctor would do if they were in the room. This was my very first experience of having an eye exam with the Dr. On tv... It was a very unique and interesting experience. After the eye exam, the staff was very helpful in helping me choose glasses. The glasses were very affordable. I cant wait to get them!

Ti
Review №70

Stanton Optical is the best! From the moment my dad and I walked in, I knew I had found my new eye care home. Faith, Clay, Amber & Lorenzo were very welcoming and made us seem like family. Very friendly yet professional staff. Very quick but not rushed service is guaranteed too. Also theres ton of different frames to choose from for a very affordable price. Stanton Optical rocks!!!

sh
Review №71

The customer service was great, and I appreciated how they honored COVID-19 restrictions, however I would suggest thus store adding more employees . I spent almost 2 hours here because they were short staffed . Probably will never be back but I do recommend.

St
Review №72

I had a great experience visiting Stanton Optical for an eye exam and 2 pair of glasses for a very affordable price. The entire staff overall are just simply GREAT people. A few people specifically (Kimberly, Clay, MC and another cool guy I forgot his name) assisted me throughout this process in ways that amazed me and I cant help but say THANK YOU! All of you guys are the best and this place will definitely be my resource when it comes to Vision necessities. I definitely recommend Stanton Optical to anyone in need of Vision care. Continue to be blessings to people!

Co
Review №73

Nothing but positive vibes as soon as I walked in. I messed up on the sign in pad and Jessica was more than happy to help me, Ive been trying to think of the young mans name that assisted along with Jessica. They were both so helpful and patient. I was discouraged but they worked with me until they found a price I was comfortable with and still got some quality glasses with all the benefits. No way I could have gone anywhere else and walked away with these name brand glasses and these AWESOME benefits for under $200. Way to go you guys ROCK!!!!!Thank both of you for your patience, kindness, and eagerness to help me find the plan that worked for me. I pray that God truly bless the both of you!

Mi
Review №74

THIS PLACE IS THE BIGGEST CLOWN SHOW IVE EVER DEALT WITH IN ALL THE YEARS OF ME SEEING AN EYE DOCTOR. I GO IN TO GET AN EYE EXAM AND NOT ONLY DID I NOT GET TO SEE AN ACTUAL DOCTOR, Y PRESCRIPTIONS WERE WAAAAAY OFF FROM MY PREVIOUS EYE DOCTOR WHO HAS BEEN SEEING ME WITH NO ISSUE SINCE 2007. SOMEHOW ONE EYE WAS MIRACOUSLY WAY BETTER AND ONE WAS WAY WORSE. THE LADY GIVEN THE EXAM VIA A TV SCREEN WAS RUSHING SO FAST THAT I COULD BARELY KEEP UP WITH HER WHICH IS WHY IM SURE SHE SCREWED UP MY PRESCRIPTIONS. NOW ITS BEEN A FEW WEEKS AND IM NEEDING TO ORDER CONTACTS SO I CALL THE LOCAL NUMBER WHICH ISNT LOCAL AND HAVE TO TALK TO SOMEONE WHO DOESNT SPEAK VERY GOOD ENGLISH, THEN SHE TELLS ME ILL HAVE TO CALL BACK BECAUSE THEIR CONTACT SPECIALIST ISNT AVAILABLE TO PLACE AN ORDER FOR ME. I WAITED THE 30 MINUTES AS SHE STATED, FINALLY GOT IN TOUCH WITH THE LOCAL STORE AND LOW AND BEHOLD I GET TOLD TO CALL BACK AGAIN. SERIOUSLY, STANTON THIS IS YOUR JOB, NOT MINE. I AM THE CUSTOMER AND YOUR CUSTOMER SERVICE IS THE WORST IVE EVER WITNESSED. IF I COULD GIVE THIS PLACE ZERO STARS I WOULD. ONE THING FOR CERTAIN FROM MY EXPERIENCE WITH THIS PLACE IS ILL NEVER BE BACK AND ILL ABSOLUTELY NEVER REFER ANYONE IN THEIR RIGHT MIND TO GO HERE. ABSOLUTE WORST EXPERIENCE IVE EVER HAD IN 29 YEARS OF WEARING CONTACTS.Update-So, I see that the owner replied to my review so I call the number listed so they could make my experience better. Well Ive called 3 times today to order contacts and wouldnt you know the first 2 times I sat on hold for 15 minutes and no one ever answered the number provided, Im currently sitting on my 3rd attempt and Im at 15:09 minutes and counting. I truly hope this isnt the service thats supposed to make my experience better. I thought since I got a reply to give them a chance to make good on their promise, well epic fail Stanton optical...EPIC FAIL. I was needing to place a contact order but now youve lost that business forever.Thanks for showing me that all you guys are doing are typing words on here to appease people that you expect not to follow up. Surprise! Smh. Clown show for sure! Oh and Im hanging up now and the phone is at 18 minutes and 52 seconds.

fr
Review №75

Jessica was amazing

be
Review №76

Desmond and Angela were so helpful and kind. They were very busy and handled it very well .

Ri
Review №77

Very thorough exam. Great selection of frames. The staff were very friendly. Hailey did a great job helping me to get the best frames for me. Got a promotional discount of almost $300.00!

Me
Review №78

This Stanton Optical is great! Kimberly, the lady up front, bent over backward to help me find glasses that would work for me. Im a bit picky with glasses and she gave me more than my share of personal attention, especially considering I ended up only spending $80 for two pairs. It was obvious that she treats all of her customers this way, too. Thanks for treating this budget consumer like a queen, Stanton Optical!

Be
Review №79

The staff and the doctor were amazing here. They took there time and found the right frames that I liked. I also got contacts. Special thanks to ms. Kimberly. And ms. Amber for all there help..... I will definitely come back for all my optical needs.

An
Review №80

Desmond and Hailey were the best! They were very knowledgeable and had great customer service skills. I recommend this location for all your eye care needs!

ca
Review №81

I had a great experience with Clay and Amber who helped me today. We had some hiccups because their call center misinformed me. But both of them went above and beyond to make sure the rest of my appointment went smoothly. Amber was very knowledgeable of policy and more than willing to help and Clay had excellent customer service, attentive very friendly. If you’re looking for an eye doctor this is the place you need to choose. They are even open on weekends and do their best to get your glasses to you quickly. Thanks again I’ll be back-Cara

co
Review №82

Christan and Jessica were really great!!

Li
Review №83

I paid for 1 pair of glasses and 2 boxes of colored contacts. 1 box of contacts came in for the right eye. 3 weeks later the left eye contacts were still not in. Then the glasses I order were the correct prescription but the frames and lenses were absolutely horrible. When the lens transitioned the film on the lens gained spots and act looked like they were peeling. The frame of the glasses were wiggling so bad they were falling off my face. Until they can get their quality up and the time manner better I would recommend a dead goldfish.

A
Review №84

Lorenzo was very nice, patient, and thorough. He explained everything to me well. He discussed everything that I needed. He took time to help my son get what he needed as well. I encountered 2 other ladies during my visit. The technician in the back was very kind too. I didnt catch her name though.

An
Review №85

I didn’t have time to write a review earlier but now that I have time I would like everyone to know that Mrs. Jessica made my experience very memorable. I have never received such great customer service she made me feel very welcome and helped me in every way she could thank you so much!

Co
Review №86

This place was awesome! They’re very friendly and very quick with their work. They know how to getcha in and out with what ya need. I loved how I was able to set an appointment online and once I got there they were ready for me! I’ll soon find out if their testing is accurate once I get my glasses back, but I have no doubts that it’ll be anything short of amazing! They also have TONS of options to choose from for frames and have multiple programs to get you hooked up with what you need! I did the frame club which allowed me to get a pair of prescription glasses and sunglasses for myself and get my wife a pair of glasses with the lenses included for a very reasonable price! I definitely recommend! Oh and Amber and Kim are amazing, go see them!!

Sc
Review №87

Quick exam and polite workers.

mi
Review №88

Have had my issues, l usually had my problems solved with no hassles.. well how about things change. Amber and Faith both left.They have a new gentlemen running things now. For 6 months, the framesI received have broken in the same place numourous times. They were repaired with no hassles. Two weeks ago they broke again. This time the gentleman decided to charge me for the replacement of the frame. Kinda finished with Stanton

ky
Review №89

You can NOT call the store. I spent over an hour trying to call the store to see if my order has arrived and couldn’t get anyone on the phone. Very disappointing and I’ll never go back. I do NOT recommend anyone to go here. Not worth the headache.Also my contact prescription has been the same for years and they changed it. Now I don’t see as well, this place is totally unprofessional.

pa
Review №90

I was beyond pleased with EVERYTHING the customer service was amazing, everyone was friendly and personable. I have a hard time finding glasses that i like and by the time i was done looking i had atleast 10 pairs that i loved. They have a big variety of glasses. This has been by far the best optical place Ive used.

Ha
Review №91

Awesome experience!! So helpful, great prices, friendly faces, just an all around great place. We were in and out in less than an hour. I would highly recommend this place for your next eye appointment!!

No
Review №92

I went in to get my daughters eyes tested. We had a doctor on the computer to do the check. Jessica was great with helping to pick out glasses. I just was not expecting to pay that much for 2 pair of glasses. I wear glasses myself and have paid less for 2 pair of glasses,exam, and colored contacts for a astigmatism. I mean I had to get my child some glasses but I was expecting to be spend that much with school starting. I just felt like there was hidden fees. I love that Jessica was still very professional with the air being broken!

Ar
Review №93

I had the most exciting time here! My very first experience of having an eye exam with the Dr. On tv... very professional. I was very satisfied with my glasses and contacts. Prices well lets just say...I have a really challenging set of eyes and my norm would be over 420 without contacts...I SAVED WITH Stanton with glasses and contacts. 🤗

Ro
Review №94

Got an exam and glasses for the first time with Stanton. Walked in without an appointment, got an exam and glasses at a great price and Kim helped me picked out some great frames and i love them! Will tell everyone I know to go there.

Ca
Review №95

They do not tell you that you dont get to see the doctor in person. You go into a room and see the doctor remotely through a computer screen. I did the exam, but they told me I have an astigmatism in my left eye (I dont). I went to another doctor to have this confirmed, and they messed up the prescription as well as the fact that my astigmatism is on my right eye. They even got my prescription from my glasses incorrect. I also noticed that the doctor signing off on my prescription wasnt even the person I saw. The entire time I was there, the staff was behaving unprofessionally. It was a truly awful experience, and they do not refund you when you realize that you didnt even get to see a doctor.

Da
Review №96

Great service! Wait time is very minimal; Im sure I was in and out within an hour. They also have a huge selection of glasses with great prices. Definitely going back!

Da
Review №97

I walked in, was seen immediately and done with the eye exam without any delays! After Jessica gently broke the news that it was time for bifocals, she went above and beyond to put me in glasses i loved! I have no insurance and was of course, concerned about the cost. Not only did I get what i needed, she worked with me so i could afford the better lenses. Made my son an appointment for the next day! We found our eye care center!

Ky
Review №98

One of the quickest eye exams I have ever had. Been wearing glasses/contacts my whole life. The contact lens came in within 3 days. Amazing people, the prices were good too.

Al
Review №99

I took my daughter in to get her eye exam and first set of glasses. She was nervous but the staff put her at ease. It didnt take long for her to find frames she loved. Jessica went out of her way to give us a great deal.

Me
Review №100

My experience at Stanton was phenomenal. I was in and out quick no longer than a hour. This is off subject, but the hot assistant was the highlight of my visit. Over all I loved this place, and cannot wait to get my glasses!

Information
18 Photos
100 Comments
4.4 Rating
  • Address:1655 E Bert Kouns Industrial Loop #100, Shreveport, LA 71105, United States
  • Site:https://stantonoptical.com/locations/shreveport/?utm_source=google&utm_medium=organic&utm_campaign=Shreveport-Local-SO
  • Phone:+1 318-242-1035
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:Closed
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
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