I will not be returning once my childs glasses are corrected.The lab or whoever, put the complete opposite prescription in my toddlers glasses and now we are having to wait for God only knows how long for the correct ones and having to do more frequent follow ups because of this mess up. I have other complaints but this one is not dismissible. This couldve been prevented if someone checked the lenses once they came back from lab. This is equivalent to a medication error. I am highly irritated by this. Anyone who has little ones knows it is not fun sitting at an eye appt with small children for hours on in.

The front desk ladies were helpful and pleasant. Was not a fan of the doctor. She seemed to have lacked experience using the equipment, still not sure if I have the correct prescription as my glasses will not be in for another 11 days (i was told 2 weeks) I wanted contacts and was basically rushed into glasses.i felt she didn’t want to take the time to deal with someone trying on contacts. She kept telling me people with astigmatism in both eyes should just wear glasses. When I told her I’d worn contacts before she finally pulled some for me to try and gave me like 2 minutes to try to get them in. When she seen I was struggling, as it has been over 2 years since I put a contact in my eye and I have long nails so it takes a bit to get them in, she said “See you should just have glasses” she had NO patience. Also, I’m a grown woman and I felt she talked to me as though I was a child. During the exam I told her I was seeing double exam boards and I don’t think the lense flipped all the way (when checking if 1 or 2 is better, yadda yadda) she told me “yeah that sometimes happens when you have astigmatism.” It had nothing to do with my astigmatism and everything to do with her machine not functioning properly because shortly after she said “well let me reset this”. It was overall a bad experience. I hate that I used my one yearly exam that my insurance covers on this visit. Hopefully we got the prescription right in the end, if not I will end up paying out of pocket for a second opinion. Target optical will NEVER get my business again.

Scheduled an appointment over a month prior because thats what was open. Get there and Im told they dont have doctors on Fridays......what? Was told they have been having a glitch in system that was letting people schedule. She was nice and it isnt her fault but this is not ok. If this is a known problem then WHY isnt someone checking the system and notifying people of this?! I used to love using them but no more. From the online system not allowing you to schedule an appointment to now this.....I’m done with target optical!

I miss Dr. V. Fountain. Ive been going here for years and have never had a problem with scheduling.I call to make an appointment and they say August is booked. Thats fine, what about September or October..I was told its not open and that they have no idea when it will be open for booking because its at the whim of the doctor .WHAT !!!!!

Thanks to the manager Alicia (from Monroe store) and Mrs Judy Hardy I am a very satisfied customer of Target Optical. After a previous unpleasant experience with other associates, these 2 ladies were the only reason I continued my business with this provider. Judy is the BEST asset to this store and should be rewarded for her outstanding customer service.

I love this Optical!! Judy goes above and beyond to assist me whenever I come into the store. Her customer service is exceptional!!

Ferlena & Mrs Judy are awesome to work with!!! They have the best attitude & much needed during the crazy time!!

Ari is fantastic. He is easy to talk with and extremely knowledgeable about Oakley products.

Theres a guy named Tre that works here, and hes really good at his job. I went there today because I couldnt see out of my new glasses, and just by looking at them, he was able to figure out that my lenses were swapped. He fixed it in literally 2 minutes, and I was able to go about my day in a jiffy.

I love Dr V. She is very personable and an excellent doctor. My daughter and I use her and love her. The warranty for the frames and lenses is so worth the price as well. Thank you Target Optical for meeting our needs!!

Great and friendly service

Staff was polite but completely unhelpful. I showed up with a valid contact lenses prescription, and they refuse to sell me matching lenses because they dont stock the specific manufacturer the Px shows? I was literally standing there ready to give you money. Unbelievable.

Nice selection, clean and tidy store...NOT so nice staff! I was inside checking out the lenses and overheard the staff telling a CUSTOMER that it was “blasphemy” and “we can tell you to leave” because that lady worked at another optical place. NOT funny at ALL, you never talk to anyone like that. Taking my service elsewhere

Had an optical appointment for over 2 months and they called 2 days before saying they would not be able to see me. Unacceptable service

Ask for Tricia, the manager. She makes sure to get me the best deal on contacts and glasses using my insurance and store sales. It’s easy to schedule appointments with Dr. Fountain. She rechecked my middle schooler’s eyesight at no cost a few months after his first exam.

Dr. Vivian is the best, and everyone was very helpful. Sure theres a wait, but its in Target and theyre quick once you get in. Id recommend them to anyone

You can’t contact the Target Vision Center by phone, it transfer you the the store there is no number for vision center.

3 of us (2 adults, and one kindergarten-aged child) have been and either received inappropriate prescriptions or a prescription that was unnecessary. Both my husband and myself received glasses that were incorrectly angled and thus made them unwearable. They were originally corrected....and still unwearable after corrections. My son has such a minor prescription that a second opinion stated that they werent actually needed to begin with. We are fortunate to have substantial optical coverage and i do feel like we were shuffled through and encouraged to get glasses because of it. We originally came to Target for this reason- it was covered 100% under our insurance as were any frames they carried. Pros: The office staff is amazing and helpful and the service is fast and appointments are easy to get. We will, however, not be returning. We have since found new ophthalmologists.

My appointment was at 3:40 pm, my wifes appointment at 4:00 pm and my daughters appointment at 4:40 pm. It had been more than one hour, I was still not seen by optometrist, forget about my family. Even after one hour of wait, they could not tell me how much longer we have to wait. Finally, we had to cancel our appointments. Such a waste of time !!! We will never go to Target Optical for the rest of my life. Nonsense !! No respect for others time. Whats the point of making appointments well ahead in time, if we have to wait for hours (I did not use my real name, but target optical should know my real name)

Have a script from location but since the doctor left they will not honor. Worst location ever. Thief’s

The sales lady flat out lied to myself and husband. My husband picked out two pair of Rayban frames, the sales lady said and reiterated several times to us both that Rayban requires their lenses when purchasing Rayban frames- which was about $200 more expensive for both pair of glasses. We didn’t question it, why would we ever in a million years think she would flat out lie to us? Well, little did this particular sales lady know, our teenage daughter had an appt 2 days later, and also picked out Rayban frames and the sales lady helping her did not make her purchase the “required” Rayban lenses. I noticed when I was reconciling receipts a few days later. So when they called my husband to come pick up his glasses the same day, we asked the manager about this so called requirement, she confirmed non Rayban lenses can be put in Rayban frames. We then proceeded to tell her that the sales associate flat out lied to us saying it was a requirement (the sales lady was working and when she overheard our convo found some busy work in the back room- shame on her) and told her how unhappy we were that we were taken advantage of and requested the lenses be replaced with non Rayban lenses and a refund for the difference. We got our money back, but disappointedly, the manager was not apologetic in any shape or form. Awful right, to be swindled by greedy sales people at a store you’ve been loyal to for years. Not to mention this has to be insurance fraud. Well it doesn’t end here. Two days later, my daughter goes to pick up her glasses,(we didn’t tell her about the issue we had) and when she tries them on, everything is blurry and she tells the lady helping her (we are 99.9% sure it’s the same sales lady that lied about the Rayban lenses) and her response is they might seem a little blurry at first, she’ll need to give her eyes time to adjust. My daughter reiterated that she can’t see well enough to drive in them, very blurry. The lady kept rudely dismissing her, insisting everything was right, basically saying the glasses were fine and she just needed to give them time. My daughter was very upset at the way she was treated, and left without the glasses after she had to keep insisting something was wrong, asking for the doctor to recheck her prescription. She called me after she left, asking if she could go somewhere else where they will listen to her and not make her feel like she’s crazy/ stupid. We are done with Target optical, I’m very disheartened and disappointed at the service we’ve received here. I love Target, we are in there at least twice a week, but this type of customer service I can’t tolerate, I don’t like feeling like I’ve been taken advantage of, lied to, and made to feel like we don’t know what we are talking about. We will gladly take our hard earned money elsewhere.Update: The optometrist’s handwriting was illegible, instead of what was supposed to be a 1, it looked like a decimal, which is why the prescription lenses in my daughters glasses were so wrong. I really felt like both times we visited the optometrist was a little checked out, and possibly under the influence of some type of substance. She told myself and daughter at the follow up appt that she’d had dental work done that morning( guess that explains her dragging in 20 minutes after our appt time? Not only was she late, upon her casual late arrival, she then disappeared into her work area for abt 10 minutes, and then proceeded to spend 10-15 minutes casually discussing lunch plans with her staff... while patients were waiting to be seen by her- I was on my lunch break, we were back a 2nd time because of her mistake. This level of unprofessionalism is inexcusable..

The staff has always been super friendly, 3 people in my household wear glasses and I have had a pleasant experience every single time I have been in there.

AVOID! I used my yearly eye check through insurance here, and it was such a poor exam that I paid over $250 out of pocket to see another doctor. The only test Dr. Vivian Fountain conducted was a visual acuity test and an autorefractor test. Dr. Fountain did not check the health or structure of my eye, depth perception, peripherals, or eye movement ability; these are all very common during an eye exam. I need eye glasses for reading for school and she wanted to give me a prescription that would be so weak I could keep them on even when looking ahead of me. This was exactly the opposite of what I needed. I was literally in her office for 5 minutes MAX and there was no one who did any testing before I saw the doctor, so this was literally the entire duration of my appointment. Dr. Allallone in Ruston took an hour and he thoroughly examined my eyes to ensure I was given the proper prescription. While the Optomitrist was very friendly, that was not what I was there for, and I left feeling cheated and as though she did not have a genuine care for her patients. I will never use Targets Optical services again.

On March 31st I booked an appointment for April the 18th. The day before I received a confirmation text. The day of my appointment, I received a call that they needed to reschedule because the Dr. went home early due to illness. (I had my doubts, as it was a 5:20 appointment the Thursday before Good Friday. But...) I rescheduled for the following Wednesday (the 24th) Again, the day before I received a confirmation text and again, the day of, I received a reschedule call, due to the “Dr. being sick”. I was told that she had been there the day before. I rescheduled for Friday the 26th. On the 25th, they called to reschedule again. The next available day is now May 17th. That’s right. One day short of a month after my original appointment and it took 3 rescheduled appointments to get there. I’m not holding my breath.It also took 2 tries for my husband to get his contacts ordered through them because the first time they ordered for a completely different customer.

They have a wide variety in choice for frames, economical prices, friendly help.I enjoyed my first trip there because was not rushed & treated fairly and friendly.

The optometrist is awesome! However Nadia W. and her rude behavior when you call near closing time is the reason Ill never use them again.

The people that work here are super friendly and helpful!

The women that helped me was extremely wonderful and sweet. It is a little more pricey, but 100% customer satisfaction.

Great service and helpful staff thank for your help

Horrible. Vision not fixed properly last year leading to headaches and frustration. They blamed me for not coming back for fix, but it woulda cost more! Reported to insurance!!!!!!!!!!

Good service

I would not recommend the location on Youree to anyone. The admin ladies are very nice,however, mistakes were made. Upon arrival I was informed they found a second insurance for me and they would have billed that insurance as well if I had not informed them of the error as I only have one. The doctor didn’t know how to work the equipment and was way too fast for a proper exam. He wrote the wrong prescription for me as I have seen another provider out of pocket. After questioning him multiple times about the exam he kept brushing my concerns off. I also just received my insurance statement in the mail and I was billed for items I did not receive.