The worst place for your car is this I do not understand how toyota is represented by this place is terrible technical and administrative service the worst I have seen in my life. If you want your car to last a long time, do not bring it to this place

OVERBOOKINGThe MANAGER does not take any of the complaints seriously and needs to be replaced.If you scroll through the complaints below. You will notice the repeat complaints of customers about the wait time which OBVIOUSLY HAS NOT BEEN ADDRESSED APPROPRIATELY.Stop accepting APPOINTMENTS that you cannot DELIVER. ON TIME!FIX THIS!Also, fix your wifi! Its incredibly SLOW!

I came at this Cherry Hill location for 20K service and the experience is terrible! The waiting area at this location is dirty and they don’t even have a good coffee/espresso maker.They are not constantly cleaning the waiting room due to the COVID-19. They are also not going to sanitize my car after the service. They want to charge $85.00 to sanitize the car.Toyota at Bowie is 100X better. At Toyota of Bowie, they will sanitize your car after the service for FREE. The waiting area is clean and they have workers sanitizing the waiting area all the time. They even have a better coffee/espresso maker! (Yes, I am being serious)I don’t want to come here ever again for an oil change or any other service. I would rather go to Toyota of Bowie.

The worst place ever for service, since the arriving, more than 2 hours for oil change, expensive, etc ....first and last time to visit.

Russell was very helpful when I came in for my most recent service. He got things started and the person who I had an appointment with finished things up. But Russell was notably courteous and personable.

Great service! Quick and efficient! Customer service was over the top. I Highly recommended.

I wouldn’t recommend them no a good customer service after you purchased your car they don’t help you at all with anything

I have great experience with one of your sales representave Emmanuel Azumarah. I my car I bought.

Awful VERY UNPROFESSIONAL customer service, employees at the parts center will do mistakes on your orders then when doing a return CAUSE OF THEIR FAULT they will get upset, take it personal, yell at you and mistreat you. CUSTOMERS SHOULD NEVER BE ATTACKED OR MISTREATED, WITHOUT CUSTOMERS IT WOULDNT BE ANY BUSINESS. Also when contacting the manager for a solution, it was WORTHLESS, the managers act was COMPLETELY THE SAME AS HIS EMPLOYEES, saying his BOYS said so and so.. MANAGEMENT SHOULD BE THERE FOR RESOLUTIONS AND SHOULD BE PROFESSIONAL. THEN WERE TOLD WE ARE TO NOT SHOW UP THERE AT THEIR DEALERSHIP AFTER BUYING PARTS. ANOTHER THING THEY ARE HORRIBLE AT ANSWERING THE PHONES, YOURE LUCKY IF YOU GET AN ANSWER OR IF YOU DONT HAVE TO WAIT MUCH TO GET ONE. CHANGE OF STAFF AND MANAGER WILL DEFINITELY IMPROVE BUSINESS.

Awesome

If you want to stand around being ignored for 15 minutes and then overpay once you do get someone to talk to you, then this is the place for you!

Was good and fast